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Python Support Engineer
Python Support Engineer
LogIQ Labs Pvt.Ltd.'s logo

Python Support Engineer

HR eShipz's profile picture
Posted by HR eShipz
3 - 4 yrs
₹6L - ₹12L / yr
Bengaluru (Bangalore)
Skills
skill iconPython
skill iconPostman
API
SQL

Company Description


eShipz is a rapidly expanding logistics automation platform designed to optimize shipping operations and enhance post-purchase customer experiences. The platform offers solutions such as multi-carrier integrations, real-time tracking, NDR management, returns, freight audits, and more. Trusted by over 350 businesses, eShipz provides easy-to-use analytics, automated shipping processes, and reliable customer support. As a trusted partner for eCommerce businesses and enterprises, eShipz delivers smarter, more efficient shipping solutions. Visit www.eshipz.com for more information.


Role Description



The Python Support Engineer role at eShipz requires supporting clients by providing technical solutions and resolving issues related to the platform. Responsibilities include troubleshooting reported problems, delivering technical support in a professional manner, and assisting with software functionality and operating systems. The engineer will also collaborate with internal teams to ensure a seamless customer experience. This is a full-time on-site role located in Sanjay Nagar, Greater Bengaluru Area.


Qualifications

  • Strong proficiency in Troubleshooting and Technical Support skills to identify and address software or technical challenges effectively.
  • Capability to provide professional Customer Support and Customer Service, ensuring high customer satisfaction and resolving inquiries promptly.
  • Proficiency and knowledge of Operating Systems to diagnose and resolve platform-specific issues efficiently.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Bachelor's degree in computer science, IT, or a related field.
  • Experience working with Python and an understanding of backend systems is a plus.


  • Technical Skill:
  • Python Proficiency: Strong understanding of core Python (Data structures, decorators, generators, and exception handling).
  • Frameworks: Familiarity with web frameworks like Django, Flask, or FastAPI.
  • Databases: Proficiency in SQL (PostgreSQL/MySQL) and understanding of ORMs like SQLAlchemy or Django ORM.
  • Infrastructure: Basic knowledge of Linux/Unix commands, Docker, and CI/CD pipelines (Jenkins/GitHub Actions).
  • Version Control: Comfortable using Git for branching, merging, and pull requests.


  • Soft Skill:
  • Analytical Thinking: A logical approach to solving complex, "needle-in-a-haystack" problems.
  • Communication: Ability to explain technical concepts to both developers and end-users.
  • Patience & Empathy: Managing high-pressure situations when critical systems are down.


  • Work Location: Sanjay Nagar, Bangalore (WFO)


  • Work Timing :

  • Mon - Fri (WFO)(9:45 A.M. - 6: 15 P.M.)
  • 1st & 3rd SAT (WFO)(9:00 A.M. - 2:00 P.M.)
  • 2nd & 4th SAT (WFH)(9:00 A.M. - 2:00 P.M.)



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About LogIQ Labs Pvt.Ltd.

Founded :
2019
Type :
Services
Size :
20-100
Stage :
Raised funding

About

]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.


Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.


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