Data Analyst

About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.

MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.

Role Overview

MyOperator's platform handles billions of real-time interactions - cloud call centers, IVR flows, WhatsApp APIs, AI voicebots, and a unified communication suite. As Manager QA, you will own quality across this entire product surface: from defining the QA strategy and automation architecture to taking accountability for production escapes and release confidence.

This is not a sign-off role. You define what "good" looks like, build the systems to enforce it, and lead a team that treats quality as a product outcome, not a checkpoint. You will work directly with Engineering, Product, and DevOps to embed quality at every stage of the development lifecycle. If you've scaled automation frameworks, reduced defect escape rates measurably, and built QA cultures where the team doesn't wait to be told what to test, this role is built around you.

Key Responsibility Areas

• Own and enforce the quality bar across MyOperator's full product suite - Cloud Call Center, IVR & Call Flows, WhatsApp API, AI Voicebots, and Unified Communication Platform from sprint planning through production.
• Architect and scale automation frameworks across UI (Web/Mobile), REST and GraphQL APIs, and end-to-end integration flows; integrate these into CI/CD pipelines for continuous testing.
• Define, track, and improve quality metrics including defect escape rate, automation coverage percentage, test cycle time, flakiness rate, and Mean Time to Detect (MTTD).
• Lead performance and load testing strategies using JMeter, k6, or Locust to validate system behavior under production-scale traffic conditions.
• Drive Root Cause Analysis (RCA) for production incidents and implement systemic fixes to prevent recurrence, not just mitigation.
• Lead, mentor, and scale the QA team; set clear performance expectations, run regular calibrations, and build an ownership-driven, bias-for-action team culture.
• Establish and maintain release entry/exit criteria, test environment parity with production, and structured test data management processes.

Requirements - Must Have

• 5-8 years in QA with at least 2 years in a lead or ownership role managing a team of 3 or more.
• Prior experience with technologies like Telephony, VOIP, WebRTC, Voice Bots, Sockets, and WebSockets is a must-have.
• Hands-on experience in testing and quality assurance of applications/products involving UDP (User Datagram Protocol) communication, including validation of reliability, performance, and network-level troubleshooting.
• Hands-on expertise with one or more automation frameworks: Selenium, Cypress, Playwright, or Appium with a demonstrated ability to build or significantly scale a framework from the ground up.
• Proficiency in Python, Java, or JavaScript for writing and maintaining automation code.
• At least 2+ years of strong hands-on experience in API testing using Postman or RestAssured, and CI/CD integration using Jenkins, GitHub Actions, or GitLab CI.
• Documented track record on the resume (via explicitly stated metrics) demonstrating a quantifiable reduction in defect escape rates or improvement in automation coverage.
• Experience with performance/load testing tools (JMeter, k6, or Locust) in a real production context.

Requirements - Good to Have

• Prior experience at a SaaS, CPaaS, or Cloud Telephony company; understanding of SIP or IVR.
• Exposure to AWS, GCP, or Azure in the context of test environment management or deployment pipelines.
• Experience testing microservices and event-driven systems, including webhooks, async flows, and message queues.
• Familiarity with contract testing (Pact) or AI/ML-specific testing - chatbots, voicebots, NLP output validation.
• Knowledge of basic security testing principles, OWASP top 10, or chaos/resilience testing.

This profile is not for

• Someone whose primary mode (as inferred from past role descriptions) is purely reviewing test cases and delegating execution rather than building and owning the automation stack themselves.
• Someone who treats QA sign-off as the finish line—this role is accountable for customer experience, not just green test runs.
• Candidates lacking demonstrable, hands-on evidence of building automation frameworks in their profile; this role cannot be fulfilled by purely manual QA or strictly managerial profiles

Role Overview:

The Senior Google Ads Specialist will be responsible for end-to-end management and

optimization of paid search campaigns, with a strong focus on leveraging SA360 & Google Ads

for campaign planning, execution, reporting, and automation. The ideal candidate will have

deep expertise in SEM, a proven track record of driving ROI, and hands-on experience with SA360 and Google Ads platforms, paired with the ability to turn reporting into meaningful,

actionable insights and to guide the team accordingly.

Key Responsibilities

• Create, manage, and optimize PPC campaigns across Google Ads and other search platforms using SA360.
• Conduct in-depth keyword research and competitive analysis to identify high-value audiences.
• Continuously monitor campaign performance, analyze data, and implement datadriven optimizations to maximize KPIs.
• Develop and A/B test ad copy, landing pages, and targeting strategies, leveraging AIpowered creative optimization tools.
• Generate comprehensive reports. Provide meaningful insights: translate performance data into clear narratives that explain what changed, why it matters, and recommended next steps.
• Own end-to-end campaign management, including bid strategy, creative optimization, launches, and ongoing optimization.
• Stay up-to-date on the latest trends and best practices in SEM, paid advertising, and AI.
• Guides account optimization thinking and structures approach to performance improvements.
• Helps interpret metrics and shapes insights into stakeholder-ready readouts.
• Coordinates across team members to align inputs, outputs, and timelines.
• Performs QA on builds, optimizations, and reporting to ensure accuracy and consistency.

Skills and Experience

• 10+ years of experience in Search Engine Marketing (SEM).
• Advanced proficiency in Google Ads and SA360, with a strong track record of managing
• and optimizing PPC campaigns.
• Experience with campaign planning, execution, optimization, and performance reporting.
• Exceptional stakeholder management skills, with the ability to align team members to priority, manage expectations, handle escalations, and drive consensus.
• Strong communication and presentation abilities to clearly articulate campaign strategies, insights, and recommendations to senior stakeholders and business partners.
• Analytical skills with expertise in data visualization and translating complex data into clear, actionable insights.
• A collaborative team player who thrives in a fast-paced, matrixed environment,navigating multiple priorities and stakeholder needs.

We are seeking a talented and motivated Backend Developer to join our dynamic team. As a senior Backend Developer, you will play a crucial role in enhancing and expanding our AI productivity tool, working on the intersection of natural language understanding (NLU), event-condition-action (ECA) frameworks.

Key Responsibilities:

• Collaborate with cross-functional teams to design and implement advanced features for our AI productivity tool.
• Innovate and propose creative solutions to enhance the functionality and user experience of the platform.
• Develop back-end components of the AI productivity tool, ensuring performance and scalability.
• Design and implement robust backend services and APIs using Python- Django.

Requirements:

• Bachelor's/Master's degree in Computer Science or a related field.
• Proven experience (3-4 years) as a Software Development Engineer, with a focus on Python- Django
• Strong problem-solving skills and the ability to think creatively.
• Ability to take up different tech stacks.
• Mathematical experience preferred.
• Proficiency in Backend Technologies as well as a basic understanding of Frontend technologies.

Nice-to-Haves:

• Experience with cloud platforms and services.
• Experience with Frontend Technologies.
• Track record of contributing to open-source projects.
• Passion for staying updated on the latest trends in AI and technology.

Role : Technical Developer

Experience : 6 - 9 years as SAP R3 Technical Developer

Skillset: 

·      Work experience in ABAP(RICEF),  

·      Experience in S-Note Implementation 

·      Expertise in DDIC objects( Tables, Structures, View, View Cluster) 

·      Expertise in debugging 

·      Experience in IDOCs 

·      Experience in BADI implementations, RFC 

·      Experience in Requirement routines, User Exits Enhancements 

·      Very good knowledge on SD module flow(VOFM , Output determination, Pricing) ,  

·      Hands-on experience in OO ABAP 

·      Good knowledge/ experience in O-data Services 

·      Work Experience/ good knowledge of Web-services/ Proxy 

·      Knowledge on Eclipse 

·      Using ABAP 7.5 syntax, ATC and Performance tuning techniques 

  (SM 12)  

·      Good to have knowledge on ADOBE 

·      Good to have S4 transformation knowledge

Roles and Responsibilities:

1. The Head of Technology at Grab will work closely with the Founding team and lead a team of 30 people comprising backend, frontend developers testers.
2. Grab ’s current technology stack is LAMP and it houses Android applications along with backend modules. The candidate’s role will be to revisit the architecture and aim   the team towards it.  
3. Grab shall be diversifying into various new processes that will create opportunities to create new products which the Candidate shall take ownership of.
4. The Candidate's role apart from owning existing product lines will also be to create enterprise versions of Grab’s stack.
5. Candidates will obtain a deep understanding of the business side and accurate processes and systems around it. He/She will gather feedback from various stakeholders   and continuously refine tech offerings.

 Skills & Qualification:

1. Proven experience of absorbing business knowledge into building innovations around technologies is the key. We expect the technology headto bear the attitude of an entrepreneur to command the future of the firm’s technology to first in industry status.
2. Engineering Degree. One from a premier institute, preferred.
3. Minimum 10 years of experience. Off which 3 years, at a leadership role.
4. Prior development experience, preferred.

• Min 5 years of software development experience, with a Bachelor's degree in Computer Science or related field.
• Proficiency in a Go programming language
• Strong software development fundamentals (Data structures,  Algorithms, problem-solving,  OO  design,  systems architecture,  and development methods).
• Excellent verbal and written communication skills, and interpersonal skills. Self-motivated attitude with the ability to multitask, learn and thrive in a timeline-driven environment
• Good understanding of memory/SQL/NoSQL database concepts (key-value, schemas, indexing, etc)
• Writing scalable, robust, testable, efficient, and easily maintainable code
• Translating software requirements into stable, working, high-performance software
• Playing a key role in architectural and design decisions, building toward an efficient microservice distributed architecture

Skills

• Strong knowledge of Go programming language, paradigms, constructs, and idioms
• Knowledge of common Goroutine and channel patterns
• Experience with the full site of Go frameworks and tools, including:
• Dependency management tools such as Godep, Sltr, etc.

Main Street is hiring a Full Stack Engineer who will help design our technical architecture and build solutions that help business owners become entrepreneurs. Apply if you are excited about creating a platform for true entrepreneurship. 

As an early hire on the core team, you’ll work on shaping projects, big and small, over short three week sprints. We’re a small team, but we get a lot of features shipped. You would be responsible for driving full-stack projects from prototype to finished stage with a lot of autonomy and creativity. This is an exciting time to join the team. We've found solid early traction, have strong basic foundations and are pushing aggressively into some incredible new feature builds. We have a small team, so you can make an incredible impact on our product very quickly. 

Responsibilities:

• Own the design of the overall architecture of the web application
• Implement a robust set of services and effective APIs to power the web application
• Build reusable and manageable code and libraries for future use
• Optimize the application for maximum speed and scalability
• Translate UI/UX wireframes to visual elements
• Develop and handle well-functioning databases and applications
• Test software to ensure responsiveness and efficiency 
• Troubleshoot, debug and upgrade software

Experience:

• Proven expertise in shipping features in Ruby on Rails. Strong background in Ruby on Rails, HTML, CSS and JavaScript
• Strong experience in driving thought leadership and technical architecture
• Experience with mentoring juniors in the team

You are a fit if :

• You are a skilled coder. We need candidates with a strong history of shipping features in Rails with clean maintainable code. 
• You are a good communicator and a really good writer. Since we are async and remote most of our work is written. You'll need to be able to proactively communicate in concise, clear, simple writing.
• You are an expert project manager. You need to be able to break down a large, complex business deliverable into executable pieces that can be managed as individual user stories. You need to be able to keep a project on track, and cut scope when needed.
• You don't need babysitting and are a Manager of One. We love people who have started companies or have freelanced in the past. You take ownership and take things across the finish line. Especially in our remote async approach, you'll need to be intrinsically motivated and keep your  projects on track.
• You have strong business and product acumen. This job isn't just writing code, we solve real business problems for real people. That means you need to be able to look beyond the user story, have empathy for our end users and solve real problems for them.

About Main Street:

We're solving a problem that 62% of Americans have

62% of Americans last year thought about starting a business. The #1 reason they didn’t was because they didn’t know where to start. Currents options are:

1. Going independent which is risky: no support or direction
2. Paying a franchise which is expensive:  franchises charge $100K+ fees to get started, take 10% of topline revenue, don't provide marketing support or technology

The market we're going after is bigger than e-Commerce

We’re disrupting the $2.3T franchise industry by removing the franchise fee and offering a tech-enabled franchise like product.

We’re starting with home painting where our biggest competitor is https://certapro.com/">CertaPro a $550M revenue franchise (1% market share) before quickly taking on https://www.neighborlybrands.com/our-brands/">Neighborly Brands as we expand categories (pest control, lawn care, etc.).

As we expand categories, our customer does not change

Our customer is an aspiring business owner, like https://www.linkedin.com/in/nicklaforest">Nick or https://www.linkedin.com/in/hardin-h-hawes-9ba6a72/">Hardin who doesn't care what type of business they start, as long as it is profitable. Our customers are not actually the one painting houses or completing roofing jobs, rather they are the one that hires people to do the job. Our customer has years of experience in sales and general management, which makes them suitable for any type of business — which is why as we expand to 100 categories, our customer does not change.

Our solution is an end to end platform to help you start, grow and run a business

Main Street is a combination of well known technology platforms that provides an Uber like simple experience to starting a business

• https://stripe.com/atlas">Stripe Atlas: Helping you incorporate and set up legal logistics for your business
• https://www.duolingo.com/">Duolingo: Learn a new skill (in our case it is about a specific type of a business)
• https://www.shopify.com/online/ecommerce-solutions">Shopify: The operating tools to run your business
• https://www.womply.com/">Womply: A marketing stack to drive you customer

Take a look Main Street's Product walk through https://www.youtube.com/watch?v=teajumhL5DI&;feature=emb_title">here.

We're backed by top investors and built a world class team

We're a seed-stage startup and have raised $10M+ from top investors including Greylock and Khosla. Our team previously worked at places like DoorDash, OpenDoor, Amazon and OYO.