Senior Business Analyst

Requirements:

• Previously help a DevOps Engineer or System Engineer role

• 4+ years of production Linux system admin experience in high traffic environment

• 1+ years of experience with Amazon AWS and related services (instances, ELB,

   EBS, S3, etc.) and abstractions on top of AWS.

• Strong understanding of network fundamentals, IP and related services (DNS, VPN, firewalls, etc.) and    

   security concerns.

• Experience in running Docker and Kubernetes clusters in production.

• Love automating mundane tasks and make developers life easy

• Must be able to code in, at a minimum, Python (or Ruby) and Bash.

• Non-trivial production experience with Saltstack and/or Puppet, Composer,Jenkins, GIT

• Agile software development best practices - continuous integration, releases,branches, etc.

• Experience with modern monitoring tools; capacity planning.

• Some experience with MySQL, PostgreSQL, ElasticSearch, Node.js, and PHP is a plus.

• Self-motivated, fast learner, detail-oriented, team player with a sense of humor

Experience in managing CI/CD using Jenkins.

Work with Business Analyst/end users to understand business requirements

2. Develop Prototype, Design documents.

3. Develop code in Java spring framework and Angular to meet requirements.

4. Involve in Testing cycle and track until the Production migration.

5. Follow Quality procedures and develop documents as per SDLC methodology.

6. Receiving support calls from MES Users and generation of tickets (manually or through system)

7. Resolution of the calls

8. Routing unresolved and higher level (L2 & L3) calls to central MES teams

9. Keeping track of SLAs

10. Maintaining ticket resolution track and Resolves change request also assigned time to time.

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  

Roles & Responsibilities: 

• Ensuring a smooth customer on-boarding
• Championing product adoption
• Maintaining high NPS
• Ensuring renewals of the accounts assigned to you
• Understanding customer requirements and translating them into deliverables.
• You will be attending to customer emails and phone calls on a daily basis
• You will be looking after stakeholder management between various teams and customers.
• Experience working with brand image and promoting value through customer experience
• Building a rapport with the customers
• You will be up-selling and cross-selling complementary Astra products
• You will be ensuring timely delivery by communicating across teams
• Diligently maintain customer success platform

Requirements for this role:

• 1-3 years of experience in customer success
• Excellent written and verbal communication skills
• Technical knowledge required to work in a cyber security organization’s customer-facing role
• Ability to build rapport with the stakeholders
• Willingness to work in a remote setup

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

About the Role:

We are looking for a creative and research-driven Content Writer who can craft compelling and insightful content across multiple formats — from research papers and blogs to B2B/B2C marketing copies and AI-driven storytelling. The ideal candidate should have a flair for writing engaging narratives that simplify complex topics while maintaining authenticity and brand voice.

Key Responsibilities:

• Research, draft, and edit high-quality content for blogs, research papers, articles, and case studies.
• Create B2B and B2C marketing content tailored to specific target audiences.
• Develop AI-related blogs and thought-leadership pieces exploring new trends in artificial intelligence, technology, and innovation.
• Write persuasive and creative copy for campaigns, landing pages, social media, and newsletters.
• Apply storytelling techniques to make technical or complex subjects engaging and easy to understand.
• Collaborate with marketing, design, and product teams to align content with brand goals and strategy.
• Ensure all content follows SEO best practices and maintains consistency in tone, voice, and style.
• Stay updated on industry trends, emerging AI tools, and digital content strategies.

Required Skills & Qualifications:

• Proven experience in content writing, copywriting, or technical writing (preferably in tech, AI, or SaaS domains).
• Strong command over English grammar, structure, and tone adaptability.
• Demonstrated ability to write both research-based and creative content.
• Familiarity with AI tools and content generation platforms.
• Understanding of SEO and keyword optimization.
• Excellent storytelling, analytical, and communication skills.
• Ability to manage multiple projects with attention to detail and deadlines.

Good to Have:

• Experience writing academic-style or whitepaper content.
• Exposure to AI/ML concepts, prompt engineering, or generative AI topics.
• Working knowledge of tools like Notion, Grammarly, Jasper, or SurferSEO.
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Perks & Benefits:

• Opportunity to work with an AI-first creative team.
• Flexible working environment.
• Access to premium writing and AI tools.
• Exposure to global tech and research-driven projects.

Responsibilities:

• Write and edit high-quality, SEO-friendly content for blogs, social media, and marketing materials.
• Proofread and refine content for clarity, accuracy, and engagement.
• Research industry trends to create relevant and insightful content.
• Collaborate with the marketing team to align content with business goals.
• Manage content schedules and ensure timely delivery.

Requirements:

• Bachelor’s degree in English, Journalism, Marketing, or related field.
• 1 year of content writing experience.
• Strong writing, editing, and research skills.
• Basic knowledge of SEO and digital marketing.
• Ability to adapt writing style for different audiences.

We are seeking a highly motivated Sales Executive to join our dynamic team. As a Sales Executive, you will play a crucial role in driving the growth and success of our organisation. You will be responsible for identifying and pursuing new business opportunities, developing and maintaining client relationships, and achieving sales targets. The ideal candidate should have a strong background in CRM sales, IT sales, DGM sales, and B.

Requirements:

1. Proficiency in English
2. Bachelor's degree in Business Administration, Marketing, or a related field.
3. Proven experience as a Business Development Executive or in a similar sales role, preferably with 2-3 years of experience.
4. Strong knowledge and understanding of CRM sales, IT sales, DGM sales, and B2B sales processes.
5. Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
6. Demonstrated ability to meet or exceed sales targets and deliver results.
7. Strong negotiation and closing skills.
8. Self-motivated and target-oriented, with the ability to work independently and as part of a team.
9. Proficiency in using CRM software and other sales tools to track leads, opportunities, and sales activities.
10. Strong analytical and problem-solving skills.
11. Willingness to travel as needed.

• Develop new client partnerships with company's key accounts and develop strategic partnerships with large companies across industries. 
• Nurture and develop existing clients and generate incremental revenues within these accounts by selling additional products and services.
• Proactively identify & solve customer business problems by providing subject matter expertise and by using relevant product and services lines to create solutions. 
• Key point of contact for large accounts. 
• Ability to maintain senior level client relationships.
• Will be required to implement company's aggressive growth plans in the identified territory. Primary focus will be on new business while ensuring existing relationships are maintained.
• High adherence to internal CRM with an estimate of sales forecast.
• Liaising with the operations/products team for a smooth delivery of the end product and ensuring the service expectations of the customers are met.
• Should be comfortable with working in flexible time zones (Primarily US time zone) 

Requirements:

• Minimum of 8 - 12 years experience in Key Accounts Management.
• Strategic thinking and analytical skills
• Excellent written, oral communication and presentation skills.
• Good negotiation skills to achieve desired results/meet customer needs.

• Manage & own city P&L and customer satisfaction metrics
• Responsible for managing city team across sales, procurement, and refurbishment functions
• Maintain desired profitability and sales velocity
• Provide inputs and insights to product and marketing teams Candidate should have:
• Experience in managing a P&L in a fast-growing start-up environment
• Team management & scaling experience
• Strong customer focus and analytical abilities