Job description
Hiring freshers - 2 years of Experience
for Customer Success Executive
As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.
You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)
Role & Responsibilities
● Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.
● Collaborate with clients to understand their unique requirements and goals
● Assist with the setup, configuration and onboarding of customers on the platform
● Provide quick solutions or workarounds to client queries
● Coordinate with the technology team for possible issues/enhancements/feature requests
● Provide technical training and support resources to ensure customers can maximize the value of our software.
● Proactively identify opportunities to optimize and enhance customer workflows using our product.
● Serve as aliaison between customers and internal teams, facilitating effective communication and issue resolution.
● Maintain a deep understanding of our product, including new features and updates.
● Document and maintain training documents and material for customer training purposes. Preferred candidate profile
● Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
● Fresher or 1-2 years' experience in technical customer support / SaaS product support
● Strong technical background with the ability to understand and troubleshoot complex technical issues.
● Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.
● Empathetic and customer-focused approach, always ensuring customer success is the top priority.
● Strong problem-solving and critical-thinking abilities.
About Company
Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.
About Abmiro
About
About us:
We are a SaaS company with a primary focus on subscription e-commerce in the enterprise space. We help small & medium businesses to run and manage their subscription business. Rekart.io is a product platform with robust subscription management, ordering, payments and delivery fulfilment.
Connect with the team
Company social profiles
Similar jobs
-
Apprication Pvt Ltd Hiring for Content Writer – Work from office - Goregaon(e) Should be good in spoken and written English. Should have hands on experience on research b
-
Apprication Pvt Ltd Hiring for Content Writer – Work from office - Goregaon(e) Should be good in spoken and written English. Should have hands on experience on research based content. HR looking for job change
-
Responsibilities:
- Design and implement product features that are secure, scalable, robust, and easy to implement and maintain.
- Technically lead self-organizing Agile teams.
- Plan and identify solutions and risks within the assigned team.
- Be responsible for implementing features, provide bug fixes, reviewing code quality, reviewing the design to ensure they work well at cloud scale.
- Take pride in ownership in design and product features delivered.
Skills and Qualifications:
- Exp - 2 yrs to 10 yrs
- Strong experience in developing enterprise web applications.
- Expertise on the Microsoft technology stack (http://asp.net/">ASP.NET MVC 3.5 / 4.0 / 4.5, Web API, SQL Server).
- Good knowledge of Client side scripting – JavaScript and JQuery, Kendo.
- Knowledge of design patterns is required.
- Ability to deliver software and artefacts independently.
- Ability to mentor technical teams and evaluate software artefacts.
- Ability to communicate with technical experts as well as functional teams.
- Ability to propose solutions for design and architecture.
- Demonstrated experience in complex software troubleshooting techniques.
- Experience in Product Engineering is desirable.
- Exposure to Windows Azure is an added advantage.
Our Mission
Mercari is a Japan-based company with the mission of “create value in a global marketplace where anyone can buy & sell.” Having continuously worked toward this goal since our founding in 2013, we are now transforming from a startup into a global player. While this transformation brings its own specific set of challenges, we believe that solving them one after another will allow us to fully achieve our mission. Are you interested in working together to take on these exciting challenges?
Our Culture
To achieve our mission at Mercari, our organization and each of our employees share the same values and perspectives. Our individual guidelines for action are defined by our three values: Go Bold, All for One, and Be a Pro. Our organization is also shaped by our four foundations: Sustainability, Diversity & Inclusion, Trust & Openness, and Well-being for Performance. Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organization. We invite you to read the “Mercari Culture Doc,” which summarizes the behaviors and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognized, and where they can thrive while holding dear to Mercari’s culture.
Work Responsibilities
- Native Android app development for Mercari and group companies' apps
- The development environment is as follows.
- Development language: Kotlin
- Development environment: Android Studio
- Build tool: Gradle
- CI/CD: CircleCI
- Others: GitHub, Firebase, Slack, Figma, JIRA, Confluence
Minimum Requirements
- Shared understanding and belief in Mercari Group mission and values
- At least 3 years of experience developing native Android applications with Kotlin Developing, operating, making decisions when selecting technology, and continuous improvement of large-scale product codebases
- Ability to design and develop with performance and scalability in mind
- Extensive knowledge of object-oriented software development, networking, memory management, and software testing
- Good communication and interpersonal skills with the ability to collaborate with multiple stakeholders
- Familiarity with architecture frameworks like MVVM, MVP, declarative UI, or similar architectures
Preferred Requirements
- Experience using and installing Jetpack functions such as Android Architecture Components
- Understanding of UI development
- Familiarity with Agile methodologies like Scrum, Kanban, etc
- Experience in iOS or web development
- OSS contribution experience/familiarity with the OSS community
- Customer-centric product development in E-commerce/Fintech
- Working in multi-cultural and diverse teams
- Team Leadership experience
Working Conditions
Employment Status
Full-time
Office
Bangalore
- Hybrid Workstyle
Work Hours
- Full flextime (no core time)
- *Does not apply to all positions
Please find the details below
Job Description
Candidate Must Have:
● Strong knowledge of Linux and Windows OS
● Experience in JIRA/Confluence/JSD Administration is a must.
● Good knowledge of any of the Databases is required.
● Experience of working on JIRA/JSD/Confluence Datacenters
● Experience in doing minor and major upgrades with & without downtime
● Experience in Jira server to cloud Migration
● Jira CSV/Data Migration experience is must
● JIRA instance Projects merging (Server/Cloud to DC)
● The candidate should have hands-on knowledge of Atlassian Plugins like Tempo, Easy BI,
Zypher, Big picture, Configuration manager for Jira and Project configurator for JIRA
● Experience in Jira Service Management with Asset Management, CMDB and ITSM
implementation
Candidate good to have:
● An Atlassian Certification in JIRA Project Administration will be an edge.
● Installation and configuration of Atlassian applications with Linux and Windows OS
● Good knowledge of any of the Databases is required.
● Experience of working on JIRA/JSD/Confluence Datacenters
● Experience in doing minor and major upgrades with & without downtime
●
● Experience in JIRA instance Projects merging (Server/Cloud to DC)
● Experience in Confluence Spaces merging (Server/Cloud to DC)
● Perform Project migration, backup/restore, and archive activity
● Strong skills in troubleshooting JIRA and other Atlassian products.
● Work with JIRA to enable custom workflows, fields, dashboards, and reports
● Create and manage complex JIRA components including project workflows, screen
schemes, permission schemes, and notification schemes in JIRA.
● The candidate should have hands-on knowledge of Atlassian Plugins like Tempo, Easy BI,
Zypher, Big picture, Configuration manager for Jira and Project Configurator for the JIRA
● Experience in requirement gathering, conducting Workshops and activity estimations
● Bitbucket and Bamboo knowledge will be added advantage
● Experience in Jira Service Management with Asset management, CMDB and ITSM
implementation
Responsibilities
● Configuration, maintenance, and administration of Atlassian products (Jira, Confluence,
Crowd, Bamboo, Bitbucket, etc)
● Evaluate and manage the usage of Atlassian add -ons to meet the team and business
needs of the customers
● Jira Workflows, custom fields, pages, spaces, and other configurations based on the
needs.
● Atlassian JIRA/JSM/Confluence DC installation setup and maintenance on AWS/Azure
● Hardware infrastructure setup, Maintenance, and troubleshooting.
● Jira/JSM/Confluence data migration from server to cloud and one instance to another
instance
- 3-4 years of experience in IT with 3 +minimum years of experience in React Development
- Previous experience working as a react.js developer.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools including React.js, Enzyme, Redux, and Flux.
- Experience with user interface design.
- Knowledge of performance testing frameworks including Mocha and Jest.
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills.
- Solid analytical and problem-solving skills.
- Strong interpersonal, written and verbal communication skills.
- Experience with gathering user requirements and understanding and interpreting requirements specifications
- Experience with full System Development Life Cycle is a plus
- Maintain time reporting on projects and provide timely updates to project milestones.
About BiteSpeed
Hey there! We are a seed funded SaaS startup on a mission to help ecommerce brands embrace conversational commerce as the future of selling online.
We're starting by building the tools for any ecommerce brand to be able to sell and engage with their customers on chat apps like Whatsapp, FB Messenger.
💡 Read more about our mission and the story of commerce here!
Within 2 years of launch, we have 1500+ e-commerce brands across 50+ countries using our product (pretty cool right?).
Check us out here - **https://apps.shopify.com/bitespeed-fb-messenger-chatbot** and do read through the 180 odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this 😉).
Learn more about our investors here -
BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge
D2C Enabler BiteSpeed Raises Funds From Sequoia's Surge, CRED's Kunal Shah, Others [Funding alert] BiteSpeed raises $275K in seed round led by Whiteboard Capital
About the team
BiteSpeed started out in the dorm rooms of BITS Pilani when we hardly knew much about running a company, in fact most of us hadn’t written a line of code in our lives.
We were inspired by companies like Postman and Freshworks which have built market leading software companies from India and had a desire to create something world-class which we could be proud of.
So we jumped off the cliff and built a parachute on our way down (just as Reid Hoffman likes to say).
We could make a long, boring list of 20 company values but by now you probably do get a gist of the kind of people we are. We are young, ambitious self-learners on a journey to create a globally competitive software company from India.
About the role
We’re looking for a Technical Lead to join our founding team and lead our product development. If you’re someone who thrives on high ownership, can figure stuff out on your own and wants to be part of the zero-to-one journey, this might be for you.
Years of experience: 4-10
What you’ll do
We’re at 10M requests per day, you’ll take us to 100M requests per day.
- Designing for scale: We have complex systems working overtime with a lot of moving pieces. It’s just going to get worse. We need to reimagine scalable & reusable LEGOs 🧩;
- Setup DevOps: Rome was not built without discipline, and we’re not aiming for anything less. We’ve got a lot of ground to cover and we need your help 🛠;
- Building the dream team: We need a Phil Jackson to get us a Rodman for our defence. A Dhoni to make our Rohit open. It’s going to be tough finding the right people and tougher putting them to the right work ;
- Prioritise and delegate tasks: What tech debt to fix while also building for current business requirements? How to get it all done in time using limited resources? 🧐;
- And after all of it of-course, be ready to jam to this every time we push to prod - https://www.youtube.com/watch?v=h9QNUcrjtOs🔥;
Salary and Location
Expected CTC: 40-60LPA + Generous equity (ESOPs) Location: Remote
Roles and Responsibilities
You’ll be a great fit for Bizongo if you:
- Strong proficiency in Java and building scalable enterprise applications
- Can think of architectural design at scale
- Love solving complex and challenging problems
- Have good knowledge of design and architectural patterns
- Thrive to implement Industry’s best practices and coding standards
- High obsession for Quality and Performance
- Good knowledge on performance optimization, SQL tuning, caching techniques
- Like to collaborate with people, share knowledge, learn from others and mentor juniors
- Have experience improving performance of frontend and backend applications
- Have worked in product development setup with good agility and hustle
- Having complete ownership of design, development, and implementation of a product which will directly impact the customers
- Figuring out the common process patterns and automating them to drive results faster
- Building architecture, mentoring fellow engineers and delivering features end-to-end
- One of the fastest growing B2B startup in India
- Leveraging Technology to disrupt the unorganized manufacturing and B2B domain
- Work on Artificial Intelligence, Robotic Process Automation, IoT and bring some of the latest technologies in redefining the B2B experience for made to order products
One of our US based client is looking for a Devops professional who can handle Technical as well as Trainings for them in US.
If you are hired, you will be sent to US for the working from there. Training & Technical work ratio will be 70% & 30% respectively.
Company Will sponsor for US Visa.
If you are an Experienced Devops professional and also given professional trainings then feel free to connect with us for more.
Implement integrations requested by customers
Deploy updates and fixes
Provide Level 2 technical support
Build tools to reduce occurrences of errors and improve customer experience
Develop software to integrate with internal back-end systems
Perform root cause analysis for production errors
Investigate and resolve technical issues
Develop scripts to automate visualization
Design procedures for system troubleshooting and maintenance
Multiple Clouds [AWS/Azure/GCP] hands on experience
Good Experience on Docker implementation at scale.
Kubernets implementation and orchestration.
Job Location: Jaipur
Experience Required: Minimum 3 years
About the role:
As a DevOps Engineer for Punchh, you will be working with our developers, SRE, and DevOps teams implementing our next generation infrastructure. We are looking for a self-motivated, responsible, team player who love designing systems that scale. Punchh provides a rich engineering environment where you can be creative, learn new technologies, solve engineering problems, all while delivering business objectives. The DevOps culture here is one with immense trust and responsibility. You will be given the opportunity to make an impact as there are no silos here.
Responsibilities:
- Deliver SLA and business objectives through whole lifecycle design of services through inception to implementation.
- Ensuring availability, performance, security, and scalability of AWS production systems
- Scale our systems and services through continuous integration, infrastructure as code, and gradual refactoring in an agile environment.
- Maintain services once a project is live by monitoring and measuring availability, latency, and overall system and application health.
- Write and maintain software that runs the infrastructure that powers the Loyalty and Data platform for some of the world’s largest brands.
- 24x7 in shifts on call for Level 2 and higher escalations
- Respond to incidents and write blameless RCA’s/postmortems
- Implement and practice proper security controls and processes
- Providing recommendations for architecture and process improvements.
- Definition and deployment of systems for metrics, logging, and monitoring on platform.
Must have:
- Minimum 3 Years of Experience in DevOps.
- BS degree in Computer Science, Mathematics, Engineering, or equivalent practical experience.
- Strong inter-personal skills.
- Must have experience in CI/CD tooling such as Jenkins, CircleCI, TravisCI
- Must have experience in Docker, Kubernetes, Amazon ECS or Mesos
- Experience in code development in at least one high-level programming language fromthis list: python, ruby, golang, groovy
- Proficient in shell scripting, and most importantly, know when to stop scripting and start developing.
- Experience in creation of highly automated infrastructures with any Configuration Management tools like: Terraform, Cloudformation or Ansible.
- In-depth knowledge of the Linux operating system and administration.
- Production experience with a major cloud provider such Amazon AWS.
- Knowledge of web server technologies such as Nginx or Apache.
- Knowledge of Redis, Memcache, or one of the many in-memory data stores.
- Experience with various load balancing technologies such as Amazon ALB/ELB, HA Proxy, F5.
- Comfortable with large-scale, highly-available distributed systems.
Good to have:
- Understanding of Web Standards (REST, SOAP APIs, OWASP, HTTP, TLS)
- Production experience with Hashicorp products such as Vault or Consul
- Expertise in designing, analyzing troubleshooting large-scale distributed systems.
- Experience in an PCI environment
- Experience with Big Data distributions from Cloudera, MapR, or Hortonworks
- Experience maintaining and scaling database applications
- Knowledge of fundamental systems engineering principles such as CAP Theorem, Concurrency Control, etc.
- Understanding of the network fundamentals: OSI, TCI/IP, topologies, etc.
- Understanding of Auditing of Infrastructure and help org. to control Infrastructure costs.
- Experience in Kafka, RabbitMQ or any messaging bus.