Director of Engineering

Role: Ad Sales Manager / Assistant Manager

Location: Mumbai

Key Responsibilities:

● Ensure performance, strategy and alignment of the company's revenue-generating departments

● Establishing guiding sales organizational principles for managing performance

● Mapping key clients and agencies in the region for pitching the company advertising / marketing solutions

● Build trusted relationships, and clearly articulate key value propositions, processes and performance for the region

● Manage team and ensure they learn and deliver the set KRA's

● Execute the sales strategies, manage sales sales territories and leverage the right resources to optimize the results

Our Ideal colleague:

● Has grown and managed ad sales revenues

● Is deeply networked with large clients, media / ad agencies in the region

● Is an excellent communicator and operates with lot of trust and confidence

● Strategically views the marketplace, analyzes opportunities and successfully manages the growth of a profitable content business

● Wants to make an impact with work and right attitude

● Is a team player

Job Description: Customer Service Executive (Hindi Voice Process)

Company: Hippdocloud Technologies

Location: Visakhapatnam

Experience: 0-1 year

Qualification: Any Graduate

Job Overview:

As a Customer Service Executive, you will be responsible for providing excellent customer service to clients in the Hindi language.

You will handle customer inquiries, resolve complaints, and provide information about company products and services.

The role involves communicating with customers primarily through voice calls.

Responsibilities:

Handle incoming customer calls and provide assistance in a professional and courteous manner.

Address customer inquiries, complaints, and provide appropriate solutions.

Maintain accurate and detailed records of customer interactions and transactions.

Collaborate with team members and other departments to ensure customer satisfaction.

Stay updated on company products, services, and policies to provide accurate information to customers.

Follow communication scripts and guidelines to ensure consistent and effective customer interactions.

Identify and escalate priority issues to the appropriate department or supervisor.

Provide feedback and suggestions for process improvements to enhance customer experience.

Requirements:

Fluency in Hindi and Telugu languages is essential.

Excellent verbal and written communication skills in Hindi.

Strong customer service orientation and problem-solving skills.

Ability to handle customer inquiries and complaints with empathy and professionalism.

Basic computer skills and familiarity with CRM systems.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Prior experience in customer service or call center roles is preferred but not mandatory.

• Own the product analytics of bidgely’s end user-facing products, measure and identify areas of improvement through data
• Liaise with Product Managers and Business Leaders to understand the product issues, priorities and hence support them through relevant product analytics
• Own the automation of product analytics through good SQL knowledge
• Develop early warning metrics for production and highlight issues and breakdowns for resolution
• Resolve client escalations and concerns regarding key business metrics
• Define and own execution
• Own the Energy Efficiency program designs, dashboard development, and monitoring of existing Energy efficiency program
• Deliver data-backed analysis and statistically proven solutions
• Research and implement best practices
• Mentor team of analysts

• B.Tech from a premier institute with 5+ years analytics experience or Full-time MBA from a premier b-school with 3+ years of experience in analytics/business or product analytics
• Bachelor's degree in Business, Computer Science, Computer Information Systems, Engineering, Mathematics, or other business/analytical disciplines

• Proven analytical and quantitative skills and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause
  analyses
• Excellent understanding of retention, churn, and acquisition of user base
• Ability to employ statistics and anomaly detection techniques for data-driven
  analytics
• Ability to put yourself in the shoes of the end customer and understand what
  “product excellence” means
• Ability to rethink existing products and use analytics to identify new features and product improvements.
• Ability to rethink existing processes and design new processes for more effective analyses
• Strong SQL knowledge, working experience with Looker and Tableau a great plus
• Strong commitment to quality visible in the thoroughness of analysis and techniques employed
• Strong project management and leadership skills
• Excellent communication (oral and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams
• Ability to coach and mentor analysts on technical and analytical skills
• Good knowledge of statistics, basic machine learning, and AB Testing is
  preferable
• Experience as a Growth hacker and/or in Product analytics is a big plus

PENTOZ is a leading business innovation firm for new business ideas. More than 2500+ people world wild are ready forging their own path to success. We offer opportunities, the support of a corporation that is family owned, that is financially stable and has been in business for over 6 year. PENTOZ is a global community, operating in more than 100 countries and territories, ready to offer support and a compensation plan that has paid out more bonuses than any other direct selling company.

Roles and responsibilities:      

·        Actively seek out new sales opportunities throught cold calling, networking and social media.

·        Set up meeting with a potential client and listen to their wisher and concerns.

·        Prepare and deliver appropriate presentations on services.

·        Create frequent reviews and report with sales and financial data.

·        Negotiate\Close deals and handle complains or objections and Collaborate with team members to achieve better results.

·        Gather feedback from customers or prospects and share it with internals team.

·        The main focus will be selling technology services and Negotiating and closing multiple sales deals to achieve high revenue.

·        Ability to approach and engage potential customers with excellent interpersonal skills by submitting monthly and annual territory analyses, daily call reports, weekly work plans, and monthly and annual performance reports, you keep management updated.

·        Retaining position relationship with clients so that future sales will be assured, Focuses on maximizing sales by studying potential and existing dealer volumes.

·        Conduct virtual meet-ups to build new business relationships.

·        Increase your productivity by integrating the appropriate technologies into your sales activities.

       Sales Representative Qualifications/Skills

·        Customer service

·        Meeting sales goals

·        Closing skills

·        Territory management

·        Prospecting skills

·        Negotiation

·        Self-confidence

·        service knowledge

·        Presentation skills

·        Client relationships

·        Motivation for sales

Education, Experience, and Licensing Requirements:

·        12+ and any degree University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred.

·        One to three years of IT Service based sales experience.

                  Our Company motivation:

                       “IF OPPORTUNITY DOESN’T KNOCK, BUILD A DOOR.”

• Experience with Flutter SDK and Dart programming language.
• Strong knowledge on Flutter widgets like Cupertino for iOS and Material Components for Android.
• Knowledge on building flutter module and flutter plug-ins.
• Experience working on mobile platform like Android/iOS is required.
• Good knowledge in OOPS concepts and JAVA.
• Experienced in building mobile applications that utilizes web services (SOAP / REST / JSON / GSON).
• Worked on Dart.js
• Experience with third-party libraries and APIs.
• Good knowledge of database (MySQL, SQLlite, RealM).
• Knowledge on play-store publishing & distribution.
• Identify problems and bottlenecks before hand and report to the concerned personnel.
• Strong knowledge on mobile app development cycle and design principles.
• Good understanding of Android/iOS design guidelines, SDK and excellent JavaScript skills.
• Knowledge and experience with UX/UI design skills.

• Design and build advanced applications for the Flutter platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Your role and responsibilities

• Integrating REST APIs in front-end application using React JS
• Implementing business logic in front-end application using javascript, should be able to handle complex JSON architecture.
• Should be able to manage states using Redux, Redux thunk/saga, Mobx.
• Should be comfortable in using both functional and class components in React.
• Should be able to create reusable components to make efficient applications. We hate code duplication.
• Must be familiar with popular React UI libraries like Material UI, Antd.
• Implement best practices and constantly learn new ways of keeping codebases up to date.
• Having knowledge in Typescript, GraphQL, NextJS, Socket.io is like a match made in heaven.

Criteria

• 2+ years of work experience with Javascript and React JS.
• Proficient understanding of code versioning tools, such as Git.
• Open-minded individual, open to learning new things
• A bit lazy is okay. Lazy people always find the quickest way to reach the solution. They write the most efficient code. We love that.
• You care about the design and user experience of an application. The choice of third-party libraries should be elegant.

Programming Languages: Perl, java. Perl programming with strong OOPs knowledge.

UI: HTML, JS
System: Linux must have – good knowledge and shell scripting experience.
Prior experience in infrastructure automation, monitoring will definitely help.


Description:

The person in this role:


- Will be involved in developing new monitoring scripts, enhancement & defect fixes on existing monitors

- Have to be on-call to support any incoming production/P1 internal issues which need urgent attention (team members are on call for a week and we have a weekly rotation policy within the team)
Preferred skills:

- Perl
- Shell scripting

- Unix

- Jenkins