BDM- Institutional Banking(TASC)

Review Criteria:

Mandatory:

• Strong UAT / Functional Test Lead Profiles
• Must have minimum 7 years of overall testing experience, with at least 3 years of recent UAT experience, primarily in manual testing for large enterprise or government project
• Must have worked on minimum 2 national-level e-Governance, public sector, enterprise, or marketplace projects in a UAT lead or ownership role
• Must have 3+ years of team handling experience, leading 7–8 QA/UAT members, including task assignment, review, mentoring, and delivery ownership
• Must have complete ownership of UAT activities, including UAT planning, execution, acceptance sign-off, defect management, retesting, and regression cycles.
• Must have strong hands-on manual testing experience, with the ability to create test scenarios and test cases from BRDs, user stories, functional documents, and Figma/UI screens.
• Must be able to understand HLD/LLD documents and API specifications and perform manual API testing based on business logic.
• Must have BE/BTech/MTech/MBA (BSc/BCA alone is not acceptable; with Bsc/BCA candidates must have a relevant postgraduate degree MCA/MTech)

Preferred:

• ISTQB Advanced Test Manager or equivalent is preferred

Ideal Candidate:

• 8 + years’ experience in UAT, with at least 2 National-level e-Governance solutions / Enterprise platforms / Marketplace projects.
• Proficiency in test planning, execution oversight, acceptance criteria definition, defect triage, regression cycle management.
• Proficient in understanding business requirements by going through BRDs, User Stories, Figma screens to define test scenarios and test cases.
• Ability to analyze high level and low-level design documents, API specifications to identify the business logic developed and create test cases to test the APIs.
• Hands-on experience of defining high quality test scenarios, test cases with ability to review and guide the test team members in doing the same.
• Education/Certifications: B.E./ B.Tech. / MTech/ MCA/ MS (Computer Science/IT)/ISTQB Advanced Test Manager or equivalent required.

Job Summary:

As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats professionally
• Assist customers with inquiries, service requests, and issue resolution
• Provide accurate information about products and services
• Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the appropriate teams when required
• Adhere to quality standards, company policies, and service-level agreements (SLAs)
• Collaborate with internal teams to improve customer experience
• Meet customer satisfaction and productivity targets

Qualifications:

• High school diploma or equivalent; Bachelor’s degree is a plus
• Prior experience in customer care, customer support, or call center operations preferred
• Strong verbal and written communication skills
• Ability to handle customers patiently and professionally
• Comfortable working independently and in a team environment
• Basic computer skills and familiarity with CRM tools and MS Office
• Customer-focused mindset with problem-solving ability

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,828.27 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Key Responsibilities:

•Coordinate and execute end-to-end learning programs: onboarding, technical training, soft skills, leadership development, and functional skill-building initiatives.

•Liaise with internal stakeholders and external vendors to plan, schedule, and deliver training sessions (virtual and in-person).

•Manage and update the Learning Management System (LMS), ensuring courses, enrollments, and feedback are properly recorded and maintained.

•Support learning need analysis by gathering insights from managers, performance reviews, and employee feedback.

•Track learning participation, completion rates, and training effectiveness metrics and share regular reports with leadership.

•Assist in content curation, microlearning programs, and digital learning initiatives using innovative tools and AI-driven platforms.

•Support the development of career paths, competency frameworks, and personalized learning journeys for employees.

•Promote a strong learning culture through communication campaigns, gamification, and employee engagement activities related to development.

•Maintain updated documentation, feedback analysis, and impact assessments for all L&D programs.

Key Skills & Competencies:

•1–5 years of experience in Learning and Development / HRD roles in fast-paced environments

•Strong hands-on experience with LMS platforms, training coordination, and learning operations

•Excellent communication skills – both written and verbal

•Strong project management, organizational, and multitasking abilities

•High attention to detail and ability to analyze learning data and generate insights

•Creative thinker with a passion for innovation in learning methodologies

•Tech-savvy with knowledge of Zoho People (preferred), LMS tools, and AI-driven learning tools

•Proactive, self-motivated, and able to thrive in a hybrid work environment

French Language Expert- B2.2 Level- Who Can Join Immediately

Experience: Freshers to 2 Years

Location: Pune

Education: Must be graduate

Certification: B2.2 (Mandatory)

Process Type: Non-Voice

Looking candidates from Goethe University

Key Skills:

• Good Knowledge of French Language and English Language. Should be able to read, write and converse in French.
• Good typing skill is an added advantage

Eligibility - Any Graduate or Postgraduate with experience or experience in data entry processes and preferably related to French language.

B2.2 or above certified candidates only

• Identify target audience and grow our email list
• Design and implement direct email marketing campaigns
• Proofread emails for clarity, grammar and spelling
• Ensure mobile-friendly email templates
• Write newsletters including all company updates
• Upgrade our email templates using graphics, personalization and advanced features
• Ensure prompt and accurate communication with clients via email to minimize unsubscribes
• Create email databases for lead generation
• Analyze campaign performance and suggest improvements
• Report on sales revenue generated from email marketing efforts
• Ensure emails follow industry policies and best practices

• Amazon & Flipkart, managing FBA inventories on affiliate platforms and reviews across platforms, managing the brand store on Amazon, maintaining price parity across platforms, coordinating with the in-house logistics teams & ensuring the stock availability in Amazon & Flipkart warehouses to avoid sale loss due to stockouts.                                                                                           

Requirement                     

• Should have exposure of working on D2C (Direct to Consumer)/B2C (Business to Consumer) brands E-commerce websites                                                                   

Skills required    

• prior experience of setting up analytics function from end to end would be desirable, skilled in SQL & data visualization,6+ years of experience in analytics function is desirable,
• Excellent communication skills,
• Calm under pressure; you have a sense of urgency but channel it into productively working through any issues