Jr. Copywriter

Job description:

Apprication Pvt Ltd -Hiring for BPO Technical support Executive- Work from office -Night shift - Goregaon(E)

Job Summary

Serve as a global front-line technical expert for POS software (SaaS). You will troubleshoot issues, support installations, manage integrations, and deliver an exceptional customer experience, collaborating closely with merchants, developers, and internal stakeholders across regions.

Core Responsibilities

1. Software Support & Incident Management

• Act as the primary point of contact for customers—respond via tickets, phone, email, and chat. Provide timely and high-quality SaaS POS support.
• Troubleshoot software platform issues, including POS functionality, APIs, payment integrations, and cloud connectivity.
• Log, track, escalate, and follow through on tickets; use tools like JIRA.

2. POS Integrations & API Troubleshooting

• Support integration between the SaaS platform and POS systems, payment gateways, and backend services. Diagnose and resolve integration issues.

3. Documentation, Knowledge Base & Training

• Create and maintain support documentation such as FAQs, onboarding guides, and troubleshooting articles.
• Identify gaps in self-help documentation and help fill them.
• Provide training for Merchants and support team members.

5. Merchants Communication & Stakeholder Collaboration

• Keep Merchants updated on ticket status, resolution timelines, and escalations.
• Work cross-functionally with product, engineering, onboarding, and customer success teams.
• Handle administrative tasks, process compliance, and internal alignment.

Qualification

• Fluent English Required – Your international accent should clear communication across borders
• Accent Requirement-English with an International (Neutral) Accent
• Merchant Support Partner – Guide merchants with software issues via phone and email—empathetically and efficiently
• Remote Installation Wizard – Install software remotely with finesse and precision.

Responsibilities:

• As a designer on our team, you'll be responsible for delivering design and innovation across the team to help bring best-in-class digital experiences to life that empower partner brands, warehouse managers, and fellow employees.
• Run tight sprints and control the design planning for your projects, you'll drive team motivation to achieve individual and company goals.
• Deep empathy for the user and a desire to learn as much as possible about customers
• Find new ways of improving user experience by collaborating with others
• Model Design values in Design Teams & encourage others to be opinionated
• Develop the process/approach for tackling a design problem using known methods; anticipate problems; facilitate skills to engage cross-functional teams
• Use an understanding of impact and success metrics to focus and reprioritize their own and the team's efforts

Requirements:

• 5+ years' experience designing compelling user experiences
• Experience working in an agile/scrum environment and working collaboratively with product managers and developers, from concept to implementation
• Systems thinking; ability to step back and see a project's larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow
• Ability to lead and deliver projects end to end while effectively managing the stakeholder requirements.
• Ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity
• Have a keen understanding of the technological, business, and user opportunities and constraints
• Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges
• Experience working in Ecommerce setup is a plus.
• Proficiency in working with design and prototyping tools like Figma, Miro, etc.
• Students from Bachelor's/Master's Degree courses in Design, Human-Computer Interaction (HCI) Human Factors International (HFI), or related fields of study can apply

Job Description:

Core Responsibilities 

• Collaborate with developers, product managers, and engineering managers to understand features and their implementation details and challenges.  
• Understand customer usage models and then develop and execute automation strategy and plans. 
• To develop great quality scripts by automating functional and non-functional test cases, design CI/CD pipelines, and develop automation frameworks. 
• Capable of understanding software internals, debug problems, and write automated tests using Java and/or user-level test automation tools.  
• A natural problem solver with a passion for automation enjoys working with developers and QA Engineers to enable them to develop automation and Continuous Integration of code, enjoys finishing projects, and obsesses about the quality. 
• Develop high-quality test automation to drive lower operational costs and faster deployments. 

Job Brief: 

• A good programming knowledge of Java. 
• Great understanding of Microservices, RESTful architecture and APIs, Messaging, HTTP & HTTPS protocols. 
• Demonstrated experience in leading automation efforts on large-scale software projects or deliverables 
• Experience with using Agile development methodologies 
• Experience using Postman, Cypress (or similar like selenium, protractor), Cucumber (or similar), Junit, Mockito, Spring Test, TestNG and automated API testing 
• Hands on experience in writing unit test, integration test, acceptance test, stress test and regression test packs. 
• Demonstrated experience in measuring and reporting quality-related metrics to identify trends and proactively solve problems 
• Strong experience with QA methodologies and software testing techniques and tools 
• Demonstrated experience in automation strategy implementation, planning, and automation framework design 
• Experience using test cases & test execution management tools, issues management tools (like Jira) and development environments (like Visual Studio, IntelliJ, or Eclipse) 
• Experience working closely with development and business teams. 
• Ability to challenge the existing/proposed testing suits/processes along with the proposal of better solution. 
• Great oral and written communication skills. 

Min 3 yrs of working in Android

Min 2 yrs of working in iOS

Min 6 months working in React Native

Min 1 yr of team handling experience

Development

Strong in data structures and algorithms

Strong problem solving and analytical abilities

Hands-on with SOLID design principles

Should have developed and delivered successful mobile app projects

Experience in -

Consumer facing apps

Analytics SDKs integrations

Marketing SDKs integrations

Performance optimisation

SQL databases

Building production grade mobile applications

Experience in working in Agile/Scrum projects and fast paced environments

Preference for candidates with :

Payments/financial systems background

Personality

Result oriented

Initiative taker. Not expecting spoon feed.

Team player - looking beyond personal KRAs and helping the team succeed

3H - Humble, Honest and Hard-worker

Job Overview:

We are seeking an experienced Full Stack Developer to join our dynamic team. The ideal candidate will have a strong background in both front-end and back-end development, with a particular focus on React and Redux technologies. As we continue to expand our technological capabilities, we believe that the expertise in these frameworks will be instrumental in delivering high-quality solutions to our clients.

Key Qualifications:

Proficiency in full-stack development, with a focus on React and Redux.

Strong experience in building scalable and responsive web applications.

Solid understanding of front-end and back-end development principles.

Proven ability to collaborate effectively in a team environment.

Excellent problem-solving skills and a commitment to delivering high-quality code.

Key Responsibilities:

Front-end Development:

Develop and implement user interfaces for web applications using React.

Ensure the responsiveness and visual consistency of the application across various devices and browsers.

Collaborate with UI/UX designers to translate design concepts into functional components.

Back-end Development:

Design, develop, and maintain server-side architecture using modern web frameworks.

Implement RESTful APIs to facilitate communication between the front-end and back-end systems.

Ensure the security and integrity of data by implementing proper authentication and authorization mechanisms.

State Management:

Utilize Redux for effective state management, ensuring a smooth flow of data within the application.

Implement and maintain a centralized store to manage the state of the entire application.

Database Integration:

Integrate databases into the application, ensuring efficient data storage and retrieval.

Optimize database queries and performance to enhance overall application speed.

Collaboration:

Work closely with cross-functional teams, including UI/UX designers, product managers, and other developers, to deliver high-quality solutions.

Participate in code reviews to maintain code quality and ensure adherence to coding standards.

Key Qualifications:

Proven experience as a Full Stack Developer with a focus on React and Redux.

Strong proficiency in front-end technologies, including HTML, CSS, and JavaScript.

Experience in back-end development using frameworks such as Node.js, Django, or Flask.

Familiarity with database systems such as MongoDB, MySQL, or PostgreSQL.

Excellent understanding of RESTful APIs and integration of third-party services.

Solid knowledge of state management principles and best practices using Redux.

Strong problem-solving skills and attention to detail.

Preferred Qualifications:

Experience with cloud platforms such as AWS, Azure, or GCP.

Familiarity with containerization and orchestration tools such as Docker and Kubernetes.

Knowledge of continuous integration and continuous deployment (CI/CD) practices.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for an experienced Backend Engineer to join our growing team of engineers to help build and maintain our products. You should have prior experience being responsible for building sufficiently complex features by yourself. 

Responsibilities:

• Implement product features by writing clean, robust, reusable code with tests
• Bring new ideas and best practices to improve the team and the codebase

Requirements:

• At least 3 years of relevant professional experience
• Sound knowledge of programming languages like Python
• Experience working with web application frameworks like Django
• Experience in building web services using relational databases like PostgreSQL or NoSQL databases like MongoDB
• Experience developing REST APIs and a good understanding of best practices around building APIs
• Good communication skills
• Passion to solve complex technical problems and troubleshoot the issue

Working as a “Backend Developer” at Bonzai gives you the opportunity to work on maintaining and improving the platform.

• Work on the entire product lifecycle starting from design to deployment and monitoring.
• Explore new technologies such as Kotlin, patterns such as Domain-Driven Design and other cool stuff such as Gitlab CI/CD pipelines, Docker, ECS, Golang, Python, Terraform, distributed tracing and even Haskell.
• Ensure top-notch performance in terms of product and feature experience.

• 2 - 3 yrs of experience in Java, Spring Boot, Hibernate, Rest API, and MySQL.
• Good to have experience/knowledge of other programming languages such as Kotlin or Python, other DBs such as Redshift, platforms such as AWS and architectural patterns such as https://martinfowler.com/bliki/DomainDrivenDesign.html">Domain-Driven Design (DDD) and https://en.wikipedia.org/wiki/Hexagonal_architecture_(software)">Hexagonal architecture.
• Good understanding of Object-oriented concepts, Functional programming and Design Patterns.
• Exceptional communication skills and ability to articulate complex ideas in written, spoken and visual language
• Bachelor in engineering preferably from a leading institute across the globe.