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Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

**Company Overview**

We are a VC-backed fintech startup developing an innovative online trading platform. As we scale, we're seeking a skilled Backend Engineer with expertise in Python to join our growing team and help build a robust, scalable infrastructure for our cutting-edge trading application.

We're based out of the UK and have our engineering team in India.

**Job Description**

We are looking for a backend developer who specialises in Python. Your role will focus on developing and maintaining the server-side logic, optimising performance, and ensuring seamless integration with the frontend. You’ll work closely with the engineering and product teams to deliver a high-quality, secure, and scalable platform.

**Responsibilities**

1. Develop and maintain server-side logic using Python

2. Design and implement APIs for seamless integration with frontend components

3. Optimise backend performance and scalability for high traffic and large data loads

4. Build and maintain databases, ensuring security, data integrity, and optimal performance

5. Collaborate with frontend engineers to ensure smooth integration between backend and frontend systems

6. Troubleshoot, debug, and optimise backend infrastructure

7. Implement data protection, security protocols, and authentication mechanisms (e.g., JWT)

8. Maintain and enhance real-time communication systems using WebSockets or similar protocols

**Required Skills**

1. Strong proficiency in Python and related technologies, knowledge of databases and SQL, and experience with web frameworks like Django or FastAPI

2. Strong analytical and troubleshooting skills, and the ability to solve problems

3. Good understanding of OOPs, task broking services, Queues, Redis

4. Familiarity with RESTful API design and integration

5. Strong understanding of database management (e.g., PostgreSQL, Redis) and caching strategies

6. Familiarity with modern authentication and authorization mechanisms (e.g., JWT, OAuth)

7. Proficiency in working with cloud hosting services (AWS, Google Cloud, etc.)

8. Experience with containerization and orchestration tools (Docker, Kubernetes)

9. Knowledge of real-time communication protocols (e.g., WebSockets, TCP, SSE)

10. Strong understanding of security best practices for server-side applications

11. Experience with version control (Git) and CI/CD pipelines

12. Minimum of 2-3.5 years of experience building scalable backend systems

**Perks**

1. Work From Anywhere Flexibility

2. Unlimited Leaves policy*

3. Competitive salary and unlimited growth opportunities

4. Insights on how HFT is done using cutting edge technology

If you’re passionate about building scalable, high-performance backend systems and want to be part of a cutting-edge fintech startup, we’d love to hear from you!

"Only candidates who are comfortable working onsite and visiting clients and can do cold calling and possess basic knowledge of Information Technology, are encouraged to apply."

Position: Training Consultant/Analyst

Location: Lucknow (Onsite) Salary:

Fixed - 10,000 to 15,000 per Month

Type: Full-Time

Experience: 1 Years to 3 Years

Role and Responsibilities:

• Proficient in initiating cold calls and conducting counseling sessions.
• Gather client requirements and effectively communicate with clients to understand their needs.
• Explain technical concepts to clients in a way that is easy for them to understand.
• Complete daily targets and ensure timely delivery.

Requirements:

• Basic of information technology.
• Excellent communication skills, both oral and written, with the ability to effectively interact with clients.
• Ability to work onsite and visit clients as required.
• Strong problem-solving skills and the ability to think analytically.

• Good experience in teamwork
• Should be work in agile methodology
• Everyday task update to team leader
• Master into research and development task for some major function
• Developer should have to be updated with latest technology

Technical

• Understanding of Application life cycle
• Knowledge of Programming language Dart
• Knowledge of Native Programming language Kotlin/Java and Swift/Objective-C
• knowledge and experience of Flutter and Dart SDK
• knowledge of Bloc coding structure or any other professional coding structure
• knowledge and experience of project version control [Git]
• Networking library like http and dio
• Local storage library like floor or moor
• Crashlytics and Analytics using Firebase
• Firebase push notification or any other
• Familiar with Google APIs. [Google Maps, Mapbox]
• Knowledge of OOPs and Dart/Flutter coding standard
• Must have experience into android and ios performance and optimize technique
• Must have knowledge of latest operating system for Android and iOS

What we're looking for

• A self starter interested in solving customer problems by means of design with a demonstrated ability in research, prototyping & design.

If you are interested in introducing novel ways for companies to solve customer issues & for teams to collaborate, this may be the right role for you.

Responsibilities

• Help guide our overall strategy through design, prototyping, and market research.
• Report directly to our Head of product.
• Provide regular feedback and support.
• Partner closely with marketing to communicate brand value.
• Balance speed and quality, with a focus on tangible results.
• Present your roadmap at company-wide checkins.

Qualifications 

• 2+ years experience as a problem solver
• Natural Observationalist with high attention to detail
• Excellent communication skills
• Deep understanding of technology
• Proven record of shipping features on time and on budget
• Flexible and focussed on solutions
• Organized and self-sufficient

Skills

• UI Design
• UX design
• Figma
• User research 

• Improving customer experience, not only for borrowers, but also other partners on the platform.
• Ensure seamless integration with data/ service providers and lending partners.
• When not doing any of above, write tests to prevent any regressions.

• Full-stack development experience.
• Experience with Ruby on Rails.
• Self-starter: Someone who can develop independently.
• Passionate about problem solving, ability to see the big picture.
• Realizes the value of 80-20

• Regular participation on Codechef, Topcoder etc. ( If yes, please cite your rank and pass on a link to your profile! )
• Prior experience at a bank / fin-tech / non-banking financial player in a technical role.

Certified Ethical Hacker Requirements:

• Bachelor’s degree in Information Technology or Computer Science.
• CEH Certification.
• Proven work experience of at least 2-5 years as a Certified Ethical Hacker.
• Effective Programming Skills required but not limited to HTML, JavaScript, Python, PHP, SQL etc.
• Advanced knowledge of networking systems and security software.
• In-depth knowledge of parameter manipulation, session hijacking, and cross-site scripting.
• Technical knowledge of routers, firewalls, and server systems.
• Good written and verbal communication skills.
• Good troubleshooting skills.
• Ability to see big-picture system flaws.

• B.Tech/B.E.(IT/Computers), B.Sc( Computers), MSc (IT), BCA (Computer) or any equivalent graduation or post-graduation