ServiceNow Architect

Job Title : Senior Software Engineer – Backend

Experience Required : 6 to 12 Years

Location : Bengaluru (Hybrid – 3 Days Work From Office)

Number of Openings : 2

Work Hours : 11:00 AM – 8:00 PM IST

Notice Period : 30 Days Preferred

Work Location : SmartWorks The Cube, Karle Town SEZ, Building No. 5, Nagavara, Bangalore – 560045

Note : Face-to-face interview in Bangalore is mandatory during the second round.

Role Overview :

We are looking for an experienced Senior Backend Developer to join our growing team. This is a hands-on role focused on building cloud-based, scalable applications in the mortgage finance domain.

Key Responsibilities :

• Design, develop, and maintain backend components for cloud-based web applications.
• Contribute to architectural decisions involving microservices and distributed systems.
• Work extensively with Node.js and RESTful APIs.
• Implement scalable solutions using AWS services (e.g., Lambda, SQS, SNS, RDS).
• Utilize both relational and NoSQL databases effectively.
• Collaborate with cross-functional teams to deliver robust and maintainable code.
• Participate in agile development practices and deliver rapid iterations based on feedback.
• Take ownership of system performance, scalability, and reliability.

Core Requirements :

• 5+ Years of total experience in backend development.
• Minimum 3 Years of experience in building scalable microservices or delivering large-scale products.
• Strong expertise in Node.js and REST APIs.
• Solid experience with RDBMS, SQL, and data modeling.
• Good understanding of distributed systems, scalability, and availability.
• Familiarity with AWS infrastructure and services.
• Development experience in Python and/or Java is a plus.

Preferred Skills :

• Experience with frontend frameworks like React.js or AngularJS.
• Working knowledge of Docker and containerized applications.

Interview Process :

1. Round 1 : Online technical assessment (1 hour)
2. Round 2 : Virtual technical interview
3. Round 3 : In-person interview at the Bangalore office (2 hours – mandatory)

Role & Responsibilities

1. Ansible Automation Design and maintain enterprise-grade playbooks, roles, and collections. Automate OS patching, configuration drift correction, security hardening, and compliance enforcement across AWS, Azure, VMware, and REST-integrated environments. Combine Ansible with Terraform for seamless post-provisioning configuration.

2. AWS Cloud Automation Architect serverless and event-driven automation using Lambda, Step Functions, EventBridge, SNS/SQS, S3 triggers, and Systems Manager. Build scalable, cross-account automation across AWS Organizations with proper IAM boundaries. Align all implementations with CIS, NIST, and AWS Well-Architected standards.

3. Kubernetes & Helm Develop and own custom Helm charts for multi-environment Kubernetes deployments. Manage the full Helm lifecycle including upgrades, rollbacks, and canary releases. Drive GitOps adoption using ArgoCD or Flux. Automate namespace management, RBAC, secrets, and network policies.

4. Infrastructure as Code & CI/CD Build reusable, versioned Terraform modules covering AWS networking, IAM, EKS, ECS, RDS, and security controls. Implement CI/CD pipelines for IaC using GitHub Actions or Azure DevOps — with automated testing, linting, drift detection, and policy enforcement baked in.

5. Security & Compliance Automation Automate CIS benchmark enforcement, vulnerability remediation, and infrastructure hardening. Integrate with CyberArk, AWS Secrets Manager, and SSM Parameter Store. Implement policy-as-code using OPA, Gatekeeper, or Conftest. Automate certificate lifecycle management end to end.

6. Observability & Auto-Remediation Connect automation workflows to New Relic and LogicMonitor for telemetry-driven triggers. Build self-healing routines that detect, diagnose, and resolve incidents automatically. Convert operational runbooks into fully automated diagnostic workflows to cut MTTR significantly.

7. ITSM Integration Integrate automation into SymphonyAI-driven ticketing, approval flows, CMDB updates, and change management processes. Build operational runbooks that map directly to ITSM workflows.

Ideal Candidate

• Strong Cloud Automation Architect Profile
• Mandatory (Experience 1) – Must have 8+ years of total experience with the last 6–7 years focused continuously on hands-on infrastructure automation in enterprise environments
• Mandatory (Experience 2) – Must have expert-level Ansible engineering, including advanced Jinja2 templating, dynamic inventory, custom module development, and designing enterprise-grade playbooks, roles, and collections across AWS, Azure, VMware, and REST-integrated environments
• Mandatory (Experience 3) – Must have strong Kubernetes and Helm expertise, including custom Helm chart authoring, multi-environment lifecycle management (upgrades, rollbacks, canary releases), namespace management, RBAC, secrets, and network policies — with GitOps adoption via ArgoCD or Flux
• Mandatory (Experience 4) – Must have deep Terraform knowledge, including reusable module design covering AWS networking, IAM, EKS, ECS, RDS, and security controls — with CI/CD integration (GitHub Actions or Azure DevOps) including automated testing, linting, drift detection, and policy enforcement
• Mandatory (Experience 5) – Must have solid AWS architecture knowledge, including serverless and event-driven automation (Lambda, Step Functions, Event Bridge, SNS/SQS, S3 triggers, Systems Manager), IAM design, cross-account automation across AWS Organizations, and multi-account networking aligned with CIS, NIST, and AWS Well-Architected standards
• Mandatory (Experience 6) – Must have experience with security and compliance automation including CIS benchmark enforcement, vulnerability remediation, infrastructure hardening, certificate lifecycle management, and integration with CyberArk, AWS Secrets Manager, and SSM Parameter Store
• Mandatory (Skill) – Must have proficiency in Python, Bash, or PowerShell for automation scripting, with proven ability to build production-grade automation frameworks end-to-end
• Preferred (Skill 1) – Experience with policy-as-code (OPA, Gatekeeper, Conftest) and IaC testing tools (Molecule, Terratest, Checkov, tfsec)
• Preferred (Skill 2) – Experience with multi-account AWS automation, service mesh (Istio/Linkerd), and ITSM integration (SymphonyAI or equivalent — ticketing, approval flows, CMDB updates, change management)
• Preferred (Skill 3) – Experience with AWS cost optimization automation and converting operational runbooks into self-healing diagnostic workflows

JOB RESPONSIBILITIES

• Managing the entire order cycle of timely booking of Orders / Invoicing / Dispatching / and providing timely dispatch details to customers and team

• Coordinate with various internal teams such as Accounting, Warehouse, Transportation and Sales Team, etc. to execute the dispatch.

• Checking and Verification of Purchase Orders, Credit Limit, Prices, Items, Eway Bills, LR Copy and other things related to dispatch.

• Rechecking of Sales Invoice Made.

• Regular follow-up with warehouse and transporters to ensure that material is received to the client before/on time.

• Ensuring minimum freight charged to customers and our company from the transporters.

• Timely responding to all the dispatch-related calls, emails and queries.

• Maintaining accurate and complete data entry for the dispatch/logistics on the system.

• Protect the organization's reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.

• Ensuring customer satisfaction at all levels.

• Handling and assisting other dispatch team members.

• Ensuring stocks are available as per Stock Minimum Order Level.

REQUIRED SKILLS

• Prior work experience as a Logistics and Dispatch Manager.

• The candidate should have strong verbal skills and be able to send emails and communicate on a regular basis.

• Record of successful distribution and logistics management.

• Demonstrable ability to lead and manage staff of Logistics, Warehouse and Transporters.

Key Responsibilities:

• Develop and maintain scalable and performant full-stack web applications
• Collaborate with UI/UX designers and backend teams to implement responsive, user-friendly interfaces
• Write unit tests using Jest and ensure code quality and reliability
• Develop RESTful APIs using Node.js and NestJS framework
• Utilize Docker Compose for local development and deployment
• Manage and optimize MySQL databases, including views, stored procedures, and performance tuning
• Implement access control mechanisms using identity providers like Okta or Auth0
• Document APIs using tools like SwaggerUI and Postman
• Participate in sprint planning, code reviews, and team stand-ups via JIRA and Confluence
• Use Git for version control and manage merge requests and branches effectively
• Integrate application loggers for monitoring and diagnostics

Must-Have Skills:

• Proficiency in HTML, CSS, SASS/SCSS
• Strong hands-on experience with Angular 18 or higher
• Familiarity with Angular Material or similar UI component libraries
• Experience with Node.js and NestJS 10+
• Working knowledge of Docker Compose
• Strong SQL skills and experience with MySQL
• Understanding of authentication and authorization best practices with Okta, Auth0, etc.
• Comfort using Postman, SwaggerUI, Git, and logging tools
• Familiarity with agile development processes and using JIRA and Confluence

Nice to Have:

• Experience with form builders like Formsite or FormSort
• Knowledge of data encryption best practices
• Prior experience in the public health or POSIT (Public Health Informatics) domain

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• 3–6 years of experience in full-stack development
• Strong communication skills and the ability to work independently in a remote team environment

Availability to work UK shift hours to ensure overlap with the US-based client

• 3-7 years of experience of professional experience with proven track record of designing world class products
• A stunning portfolio with detailed case studies
• Focused on the customer and has experience using design research methodsto learn about the customer
• You love to solve problems, have an entrepreneurial spirit, and are always up for a challenge. Ready to work in an agile environment and willing to try new things all the time
• Being able to think about product strategy at a high level and clearly break it down into design deliverables
• A good grasp of the UX methodology and lifecycle across all major channels and platforms
• Assume full responsibility for the design process and participate in it as an independently led member of a design team
• Strong aesthetic sense and attention to detail; Excellent knowledge of clean user interface design and Prototyping skills
• Should be well versed in best practises while designing in Figma and design to developer hand-off
• Strong command over developer guidelines across platforms and web
• Capable of gaining trust and managing your peers in order to provide a satisfying experience with the product

About Us

Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs

How do we do it

Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them. 

Job description

We are looking for a great React/Redux Developer proficient with JavaScript. Developers' primary focus will be on developing user interface components and implementing them following well-known React.js workflows.

Responsibilities

• Responsible for the development of a new highly responsive, web-based user interface
• Construct visualizations that can depict vast amounts of data.
• Work and collaborate with the rest of the development team
• Work with the product team, backend team and server teams.
• Learn and understand user interactions and develop a flexible and well-structured front-end architecture, along with the APIs to support it.
• Developing new user-facing features using React and Redux
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Good time-management, interpersonal and communication skills.
• A natural inclination toward solving complex problems, Impulse to learn and master new technologies and curiosity to find new and unusual ways of how to solve various technical issues.

Desired Qualifications and Key Skills

• Bachelor’s degree in computer science, software/computer engineering or an equivalent degree from Tier 1 College is a Plus
• Prior Experience with a Product Based Company is a Plus.
• Should have 3+ years of hands-on experience in configuration, coding, testing and deploying web-based applications in React
• Working in an agile environment with agile methodologies is a must and having Git knowledge is an advantage.
• Should be able to work with designers to transform wireframes into Screens.
• Should be able to integrate screens to business logic and architect database schema to ensure complete design.

Cultural fitment 

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/">https://rezo.ai/ for more information

A.P.T Portfolio, a high frequency trading firm that specialises in Quantitative Trading & Investment Strategies.Founded in November 2009, it has been a major liquidity provider in global Stock markets. 

As a manager, you would be incharge of managing the devops team and your remit shall include the following

• Private Cloud - Design & maintain a high performance and reliable network architecture to support  HPC applications
• Scheduling Tool - Implement and maintain a HPC scheduling technology like Kubernetes, Hadoop YARN  Mesos, HTCondor or Nomad for processing & scheduling analytical jobs. Implement controls which allow analytical jobs to seamlessly utilize ideal capacity on the private cloud. 
• Security - Implementing best security practices and implementing data isolation policy between different divisions internally. 
• Capacity Sizing - Monitor private cloud usage and share details with different teams. Plan capacity enhancements on a quarterly basis. 
• Storage solution - Optimize storage solutions like NetApp, EMC, Quobyte for analytical jobs. Monitor their performance on a daily basis to identify issues early.
• NFS - Implement and optimize latest version of NFS for our use case. 
• Public Cloud - Drive AWS/Google-Cloud utilization in the firm for increasing efficiency, improving collaboration and for reducing cost. Maintain the environment for our existing use cases. Further explore potential areas of using public cloud within the firm. 
• BackUps  - Identify and automate  back up of all crucial data/binary/code etc in a secured manner at such duration warranted by the use case. Ensure that recovery from back-up is tested and seamless. 
•  Access Control  - Maintain password less access control and improve security over time. Minimize failures for automated job due to unsuccessful logins. 
•  Operating System  -Plan, test and roll out new operating system for all production, simulation and desktop environments. Work closely with developers to highlight new performance enhancements capabilities of new versions. 
•  Configuration management  -Work closely with DevOps/ development team to freeze configurations/playbook for various teams & internal applications. Deploy and maintain standard tools such as Ansible, Puppet, chef etc for the same. 
•  Data Storage & Security Planning  - Maintain a tight control of root access on various devices. Ensure root access is rolled back as soon the desired objective is achieved.
• Audit access logs on devices. Use third party tools to put in a monitoring mechanism for early detection of any suspicious activity. 
• Maintaining all third party tools used for development and collaboration - This shall include maintaining a fault tolerant   environment for GIT/Perforce, productivity tools such as Slack/Microsoft team, build tools like Jenkins/Bamboo etc

Qualifications 

• Bachelors or Masters Level Degree, preferably in CSE/IT
• 10+ years of relevant experience in sys-admin function
• Must have strong knowledge of IT Infrastructure, Linux, Networking and grid.
• Must have strong grasp of automation & Data management tools.
• Efficient in scripting languages and python

Desirables

• Professional attitude, co-operative and mature approach to work, must be focused, structured and well considered, troubleshooting skills.
•  Exhibit a high level of individual initiative and ownership, effectively collaborate with other team members.

APT Portfolio is an equal opportunity employer

Must-Have:

• Core Java (Must be good in Core Java concepts, Java programming practices, Clean coding.)
• Spring Framework(Must have working experience in Spring Core)
• Any SQL framework(hands-on working experience in any of these: Hibernate/JPA/MyBatis/Spring Data/Others)
• Hands-on experience in REST API
• Hands-on experienceSQL Database(any of the databases: Oracle/MySQL/PostgreSQL/SQLServer)
• Must have working experience with basic GIT
• Maven or Gradle (Must have working experience in building Java projects using maven or Gradle.)
• Should be able to work independently under someone's guidance.

Good to have:

• Advanced Java(Threading, Performance optimization)
• Spring Boot
• Other Spring frameworks(Spring Security, Spring Batch, Others)
• Microservices - Any NoSQL database(MongoDB, Cassandra, others)
• Application designing concepts.

• Design intuitive, human-centric flows, and experiences on the web, iOS, and Android
• Own a wide variety of projects that vary from big picture concepts to granular feature details
• Identify and produce design artifacts that make the team more effective (journey map, user flow, wireframes, etc.)
• Analyze the success of your solutions and iterate
• Create our design system from scratch yourself and help onboard future designers as we scale
• Present work and use design to build alignment and influence product direction
• Research and understand users, plan and conduct usability tests, and leverage data to make confident design decisions
• Influence our product roadmap by advocating for the user and educating the team on key design concerns
• Contribute to high-level strategic decisions with the engineering team and leadership

Skills & Requirements

• If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
• 1-8 years of experience delivering extraordinary design as a UX designer, information architect, interaction designer, or similar. Experience designing in the fintech industry is a big bonus.
• Portfolio with a history of impactful projects that showcase your design process
• Strong UX, interaction, and visual design skills
• A human-centric approach to designing products
• A bias for action and a tenacious focus on how your work impacts users and the business
• Strong cross-functional collaboration and communication skills
• Fluency in commonly used design software (FIGMA!) and related tools

Good to have

• Experience leading / mentoring other designers
• Experience with helping set product strategy through methods like design sprints, quarterly or yearly planning, and team brainstorms
• Experience setting a vision for a product experience.
• Prototyping skills (using Invision, HTML, CSS, Framer, Principle, etc.)
• Ability to write and edit HTML, CSS, and Javascript
• Conceptual understanding of popular front-end frameworks like Angular and React