ServiceNow Architect

Job Description

Creation and delivery of End to End solutions for customers addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practice and Standards

Define, at an architectural and design level of detail, technical solutions aligned with client’s business problems and work on scoping complex service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems

Hands-On development , Design details , Integrations ( REST/SOAP), Service now platform in-depth knowledge , Scoped Applications creations/managements, Modules like ITSM, ITOM, ITBM,SecOps,HR.

Experience working on Glide, Ajax, client scripting, business rules, UI Policies etc .Web Technologies (XML, HTML, Angular, Bootstrap, JavaScript, Web Services, etc.) and working in a SaaS environment

Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies

Knowledge and experience in the following ServiceNow product areas is mandatory: Incident, Change, Config/CMDB, Service Catalog/Request FF/Workflow, Services Portal, Domain separation and multi-language

Certifications :

ServiceNow System Administrator Certification Exam (CSA) – (Required) : System Administration Advanced and  ServiceNow Fundamentals

ServiceNow Certified Application Developer Exam (CAD) – (Preferred)

Application Development Fundamentals

Domain Separation Implementation

Platform Implementation

Scripting in ServiceNow Fundamentals

Service Portal Advanced

Service Portal Fundamentals

ITSM Exam (CIS-ITSM) – (Required)

ITSM Fundamental

ITSM Implementation

Job to be performed (Expectation Setting)

1. Customer facing role. From Requirement gathering, High level solution creation, effort estimation, Implementation, Integration and unit testing, support and drive UAT, Deployment and Go-Live support.

2. Customers point of contact for all Automation or ServiceNow requirements.

3. Ensure technical deliverables to our customers are complete, consistent, high quality, and on time, and deliver valued outcomes.

4. Demonstrate interpersonal skills, customer-centric attitude, ability to deal with cultural diversity, proven team player and team builder, Is committed to driving customer value realization while ensuring all actions contribute towards a positive experience for the customer.