Sales Development Representative (B2B SaaS)

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

About Company

Our client is a leading global co-educational day and boarding school for ages 2-18 having it’s first campus in India based out of Pune. The school will follow the English National Curriculum and IGCSEs with students progressing to the IB Diploma Programme offering unparalleled excellence in sports, music, and the arts.

Roles & responsibilities:

Establish the Human Resource department for the central office as well as the school

• Manages all HR functions including talent acquisition, performance management, employee relations, benefits, and compensation

• Develops and maintains the school’s employee policies and procedures, employee handbook and employee forms

• Manages the recruitment process including posting, recruiting, interviewing, and hiring for open positions

• Supports the Leadership Team in the recruitment of Expat faculty and staff

• Prepares and maintains accurate job descriptions and oversees the employee onboarding, orientation, exit processes and document completion

• Advises and consults with Head of School and relevant leadership team members to resolve and/or diffuse employee issues, oversees and directly engages in the resolution of delicate employee matters and seeks at all times to protect the School’s best interest

• Monitors and submits insurance claims related to worker’s compensation

• Develops, implements and maintains effective compliance with Employment and Labor Laws and Regulations

• Maintains employee records and files

• Oversees VISA, relocation, logistics and administration for Expat faculty and staff 

• Leads Annual Performance Management process for faculty and staff

• Leads professional development initiatives for faculty and staff

• Supervises HR Manager whose key responsibilities will be supporting the HR Team, administering payroll, benefits, relocation and logistics for expats, managing the school’s email account, vacation tracking

• Liaison with International educational authorities for Expat appointments 

• Strong executive coaching skills with a focus on leading through change

• Effective consulting skills covering the full range of HR disciplines

• While the above includes a description of the essential functions of the position, other duties may be assigned.

Requirements:

• Graduate/Postgraduate MBA-HR

• Work experience for an International School

• 15 – 20 years and above of relevant experience

• Excellent verbal and written fluency in English and Hindi.

• Related working experience as Executive Assistant in other international schools or companies is preferred.

• Good communication and coordination skills. 

• Good organisation skills.

• Proficiency in Microsoft 365 (Word, Excel, Outlook, Sharepoint, OneNote, etc)

• Kind, pleasant and effective communicator, willing to serve people at all levels in the organization

• Working knowledge of human resource principles, procedures and practices

• Ability to effectively deal with multiple priorities, functions and activities

• Well-developed business ethics and the ability to maintain a high level of discretion

• Knowledge of Indian, Expat and state employment laws and regulations 

• Knowledge of business and payroll software, including Microsoft Word, Excel and PowerPoint. Knowledge of working on HR ERP would be preferred

• Proficient in the use and application of a range of psychometrics in assessment, selection and development environments

• Excellent verbal and written communication skills with an emphasis on confidentiality, tact and diplomacy

• Knowledge & Experience of Expat appointments 

• Experience of working with an International school will be preferred 

SAP Controlling Analyst

Callaway Golf is a growing collection of brands that blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission.

JOB OVERVIEW

The Principal Analyst, SAP Controlling will be the functional lead for retail processes and capabilities and be an advocate for both business and technology decisions within our global IT organization.

This position is responsible for the design and management of business system solutions for Callaway Golf. We leverage ECC and SAP S/4. The incumbent will partner with corporate IT, business leaders and stakeholders to identify solutions to business needs, leveraging technology to add value to the company. 

Must have superior business relationship skills and functional knowledge with change management experience. Our company is going through a technology evolution and this role will be key to many of these initiatives. This role will need to be a strong team leader who can develop their own resources while building strong cross-team collaboration and solutions.

ROLES AND RESPONSIBILITIES

• Provide solutions for business needs in all areas of the company.
• Coordinate with corporate IT, vendors and business users on project deliverables
• Manage the design, development and implementation of global business solutions.
• Design solutions with innovation and ensuring the ability to deliver value over time.
• Manage the design for a matrix of plants and retail location and the related inventory movements
• Responsible to provide global visibility, collaboration, and analytics to business leaders.
• Establish, grow, and enhance collaborative relationships with regional business leads.
• Provide value-added input and alternatives and facilitate requirements definition whenever appropriate.
• Manage multiple projects/solutions for multiple business areas.
• Collaborate within the department to ensure alignment and adherence to stated goals.
• Collaborate with business areas to understand needs and develop or introduce solutions to maximize value.
• Leverage matrix approach to sharing of resources in support of business needs.
• Manage internal/external resources as “virtual” project teams.
• Act as an active change agent within the organization challenging the team and business to improve and excel.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Have the necessary level of expertise in the following SAP modules (preferably on S/4):

o  Expert – SAP CO – Product Costing

o  Expert – SAP CO – Profitability Analysis

o  Expert – SAP CO – Cost Center Accounting

o  Expert – SAP CO – Internal Orders

o  Strong – SAP FI – General Ledger

o  Strong – SAP FI – Accounts Receivable

o  Strong – SAP FI – Accounts Payable

o  Strong – SAP CO – Project Systems

o  Strong – SAP EC – Profit Center Accounting

o  Desired but not required – SAP Material Ledger

o  Desired but not required – SAP FSCM

o  Desired but not required – SAP Fixed Assets

o  Desired but not required – SAP EC-CS

• Expert Accounting experience – CMA or CA preferred
• Experience with SAP IS-Retail or IS-Fashion is a plus
• Business process skills to facilitate conversations about best practices and solutions
• Excellent management and leadership skills: people, process and technology.
• Demonstrated achievement in developing and maintaining business partnership at all levels and from varying cultures around the world.
• Strong interpersonal communication skills; flexibility; responsiveness.
• Participative management style, advocate team-based concepts.
• Diverse background with broad knowledge of solution platforms, custom development, package implementations to work on highly complex projects.

• Training and Development

Develop and maintain dynamic web applications

Involvement in all aspects of the development cycle using PHP ,laravel ,codginator and OOPS concept

Participate in Code Review and walkthroughs

Work on complex and challenging projects

Ensure foolproof performance of the deliverable

Coordinate with co-developers and send regular updates

Knowledge of web applications security norms

Comfortable working with debugging tools

Plan, design, develop, debug, implement and support web-based applications and Services (Websites and Intranet Portal)

Skills Required:

Proven experience on PHP, Laravel, MySQL, Javascript, HTML,Jquery and Ajax

Knowledge of JavaScript frameworks like React, Angular2 and NodeJS

Proficiency in SQL scripting and MySQL 5.x

Experience in API integration, Localstorage, geolocation etc.

Knowledge of Cloud Environment like AWS/EC2, VPC etc.

Experience with version control GIT, BitBucket, SVN, etc.

Must have worked on Agile Methodology

Strong knowledge of OOPS, design patterns and Data structure

Should have strong knowledge of front end and back end optimization techniques