Associate Director - Engagement & Retention Marketing

About the Role

We're looking for a Prompt Engineer with hands-on experience in LLMs and AI-powered conversational experiences. This is a unique role where prompt engineering meets conversational design — you'll craft effective prompts, optimize AI behavior, and help design natural, engaging voice interactions powered by modern AI models.

You'll work at the intersection of Generative AI, prompt engineering, conversational design, and real-time voice automation, shaping the next generation of Voice AI experiences for our SaaS products.

What You'll Do

• Write, refine, test, and optimize prompts for LLM-powered voice agents handling real-time conversations.
• Experiment with models such as GPT, Claude, Gemini, and others to determine the best fit for different use cases.
• Analyze AI responses, conversation transcripts, recordings, and performance metrics to improve accuracy, reliability, and user experience.
• Design voice-first conversations that feel natural, human-like, and intuitive.
• Map conversation flows, fallback strategies, edge cases, and user journeys for voice bots and IVRs.
• Collaborate with engineers to integrate prompts into voice AI platforms and APIs.
• Balance UX empathy (tone, clarity, accessibility) with AI constraints (latency, interruptions, context handling, and accuracy).
• Experiment with A/B testing, multilingual experiences, and emerging AI capabilities.
• Document prompt libraries, conversation specifications, testing outcomes, and design decisions for consistency and scalability.

What We're Looking For

Must Have

• Hands-on experience with prompt engineering and LLM-powered applications.
• Familiarity with leading AI models such as GPT, Claude, Gemini, or similar foundation models.
• Understanding of model strengths, limitations, and trade-offs across different LLMs.
• Ability to evaluate, troubleshoot, and improve AI outputs through prompt optimization.
• Understanding of conversational workflows, AI agents, structured outputs, and tool/function calling concepts.
• Strong written communication skills with the ability to create clear, concise, and context-aware prompts.
• Ability to diagnose AI or conversation failures and improve them using data-driven insights.
• Strong collaboration skills and comfort working with engineers, product managers, designers, and clients.

Good to Have

• Experience with voice bots, chatbots, IVRs, virtual assistants, or conversational AI products.
• Familiarity with voice AI platforms such as Retell, Vapi, ElevenLabs, Deepgram, or similar tools.
• Experience with conversation analytics, evaluation frameworks, A/B testing, or prompt experimentation.
• Exposure to multilingual conversational experiences.
• Experience working on SaaS, customer support automation, AI agents, or voice automation products.

Interview Process

We run a short, collaborative exercise instead of lengthy take-home assignments. You'll have the opportunity to demonstrate your prompt engineering, problem-solving, and conversational thinking skills while working with our team in real time.

As a Lead generation consultant,you will be responsible for developing, implementing, and optimizing multi-channel lead generation campaigns to build a robust pipeline for our sales team. You will demonstrate market understanding of the Talent/Capability Development (learning/e-learning, custom learning, localization, and translation) services/produts and markets and will be adept at customer engagement. This role demands a candidate with analytical prowess to interpret data and drive decisions, coupled with strong collaboration skills to work effectively with sales and marketing.

• Lead Generation Strategy Development: Define and implement comprehensive lead generation strategies encompassing learning/e-learning, localisation, and translation services, aligning with overall sales and marketing objectives. This includes identifying target audiences, understanding their needs, and determining the most effective channels to reach them.

•    Multi-Channel Campaign Management: Plan, execute, and optimize lead generation campaigns across various online and offline channels. This includes digital marketing (SEO/SEM, content marketing, social media marketing, email marketing, webinars, online advertising) and outbound activities (targeted outreach, industry events, networking).

•    Content Strategy Collaboration: Work closely with the marketing team to develop compelling content that attracts and converts target prospects for learning/e-learning, localisation, and translation products/services.

•    Marketing Automation and CRM Management: Utilize marketing automation platforms and CRM systems to manage lead generation processes, track campaign performance, nurture leads, and ensure seamless handoff to the sales team.

•    Performance Monitoring and Analysis: Track, measure, and analyze the performance of lead generation campaigns using relevant metrics. Provide regular reports and insights to the sales and marketing teams, recommending optimizations for improved results.

•    Collaboration with Sales: Work closely with the Sales Manager and sales team to understand their needs, ensure lead quality, and optimize the lead-to-opportunity conversion process for learning/e-learning, localisation, and translation products/services.

•    Market Research and Competitive Analysis: Conduct ongoing market research to identify new lead generation opportunities, understand industry trends in learning/e-learning, localisation, and translation, and analyze competitor activities.

•    Budget Management: Manage the lead generation budget effectively, ensuring optimal ROI on marketing and outreach activities.

•    Vendor Management: Manage relationships with external vendors or agencies supporting lead generation efforts.

•    Staying Updated: Keep abreast of the latest trends and best practices in lead generation, digital marketing, and sales enablement for learning/e-learning, localisation, and translation product/service-based industries.

Bachelor's degree in Marketing, Business Administration, or a related field.

•    Minimum of 8-10 years of experience in pre-sales/lead generation, preferably in the learning/e-learning, localisation, and translation industry or a related technology sector.

•    Proven track record of success in developing and executing lead generation strategies, preferably with experience in the B2B sector.

•    Experience in generating leads for technology products, SaaS solutions, or service-based offerings is highly desirable.

•    Familiarity with the learning/e-learning, localisation, and translation industries is a significant advantage.

•    Strong understanding of digital marketing principles and channels.

•    Experience with marketing automation platforms and CRM systems.

•    Excellent analytical skills and the ability to interpret data to drive decisions.

•    Strong project management and organizational skills.

•    Excellent written and verbal communication skills.

•    Ability to work independently and collaboratively within a team environment.

•    Proactive, results-oriented, and data-driven approach. 

•    Willingness to travel as required by business.

•    Deep understanding of AGILE methodologies and extensive experience working within a learning, educational technology, or complex content delivery environment.

Role Description

We are looking for a Interior Sales Lead with a strong background in the Interior design industry who brings hands-on experience in client handling, team management, and driving sales closures.The role includes meeting with clients, nduerstanding their interior design and renovation needs, creating tailored proposals, and ensuring seamless collaboration with designers and contractors. Additionally, the role involves contributing to the training and development of the sales team and achieving sales targets.

Job Description:

• Proven experience 4-6yrs of work exp into interior sales
• Idial candidate should be willing to work as an individual contributor
• Strong exposure in Interior sales, client relationship management, and team handling.
• Experience in leading a team and driving performance metrics.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to meet the sales targets with customer satisfaction.

External Skills And Expertise

• Bachelor's Qualification: B-Arch or Bachelors in Interior Design | If any other, then with relevant industry exposure. (MANDETORY)
• 4+ years of relevant work-experience in Interior Sales

Role & responsibilities

1. Develop and maintain native iOS applications using Swift and Objective-C.

2. Familiarity with RESTful APIs to connect iOS applications to back-end services

3. Work with APIs, third-party libraries and Familiarity with MVC, MVVM.

4. Proficient in code versioning tools including Github and Gitlab.

5. Familiarity with push notifications, APIs, and cloud messaging.

6. Identifying potential problems and resolving application bugs.

7. Fixing application bugs before the final release.

8. Publishing application on App Store.

9. Maintain code quality and Ensure the performance, quality, and responsiveness of applications.

10. Collaborate with cross-functional teams for seamless integration.

11. Stay up to date with the latest industry trends and technologies.

Preferred candidate profile

• Minimum 3+ Year of IOS Developer Experience or Created an App Before.
• Strong knowledge of iOS frameworks [UIKit, SwiftUI, Core Data]
• Experience with UI/UX Designing, RESTful APIs and third-party libraries.
• Problem solver with good analytical skills.
• Knowledge of Firebase Integration is an added advantage.
• Previous experience in fintech industry considered as plus point.

Perks and benefits

• Competitive Salary and Professional development opportunities and training.
• Opportunity to work with cutting-edge technologies in a fast-paced environment.
• Collaborative and supportive work environment.

Apply: https://forms.gle/5aZjp5New3cxGZXN9

🎯 Job Description:

We are looking for a passionate SDET (Software Development Engineer in Test) with strong experience in Java, Selenium Automation, API Testing, and BDD Frameworks.

The candidate should have hands-on experience in designing robust automation frameworks, executing test suites, and ensuring product quality across web and API layers.

⚙️ Key Responsibilities:

• Design, develop, and maintain automation frameworks using Java + Selenium + Cucumber
• Write and execute test scripts for UI and API layers
• Perform functional, regression, and integration testing for web and backend systems
• Validate RESTful APIs using Postman / RestAssured
• Participate in code reviews, test strategy discussions, and defect triage meetings
• Integrate automation suites with CI/CD pipelines (Jenkins / GitHub Actions)
• Collaborate with developers and QA teams to ensure end-to-end quality coverage
• Analyze failures, debug issues, and maintain test reports and documentation

🧠 Required Skills:

• Core Java – OOPs, Collections, Exception Handling, File I/O
• Selenium WebDriver – Locators, Waits, Page Object Model, TestNG
• Cucumber / BDD – Feature files, step definitions, Gherkin syntax
• API Testing – Postman / RestAssured (mandatory)
• SQL Queries – Basic database validation skills
• Version Control – Git / GitHub / Bitbucket
• Build Tools – Maven / Gradle
• CI/CD Integration – Jenkins / Azure DevOps (preferred)
• Strong understanding of SDLC, STLC, Agile & QA processes

Your Role at ProCreator

At ProCreator, we primarily work on complex B2B products, including web applications and mobile applications. We do not focus on simple websites or marketplace apps like e-commerce, food delivery, kind of platforms. Instead, our expertise lies in niche and complex B2C products, such as loan applications, healthcare solutions, edu-tech solutions and similar other industry-specific digital products requiring innovative solutions to sophisticated user problems.

We are looking for someone who can lead projects, communicate effectively with clients, and solve complex UX problems while fostering a collaborative and innovative environment.

• Passion for Innovation: A relentless drive to create user-centric designs that exceed expectations, especially within complex B2B or niche B2C environments.
• Leadership & Collaboration: Experience leading design processes from concept to final hand-off, while creating an environment that encourages creativity and collaboration.
• Client & User Engagement: Strong skills in understanding both client and user needs, and translating them into exceptional products. Experience with web and mobile applications is a must—no website or marketplace design work here!
• Design Systems Mastery: Expertise in building and implementing robust design systems and scalable UI components for web and mobile applications.
• Problem-Solving Mindset: Ability to identify and resolve UX issues in complex workflows. Proven experience in refining user experiences through iterative design and usability testing.
• Mentorship: Proven experience mentoring and guiding a team of UX designers, fostering growth, and maintaining high-quality design output.
• Complex Product Design Experience: Minimum of 3 years working on complex web or mobile applications (B2B or niche B2C products like loan or healthcare apps), with a strong portfolio that highlights your approach to UX problem-solving.
• Critical Thinking: Strong analytical skills to tackle design challenges, paired with innovative and actionable solutions.

What You Will Do:

• End-to-End Design Execution: Lead and execute all stages of the design process, from wireframes to visual design, across complex B2B and niche B2C applications (web and mobile).
• Prototyping & Specifications: Develop high-quality design prototypes that reflect deep user insights, solving complex UX challenges specific to our clients’ industries.
• Review & Feedback: Critically evaluate wireframes, user flows, and visual designs, ensuring they meet both ProCreator’s high standards and client expectations.
• Design Systems & Problem-Solving: Establish and maintain scalable design systems while proactively troubleshooting UX issues in products with advanced functionality.
• Team Leadership: Mentor junior designers, ensuring their growth and the delivery of high-quality output across projects. Lead by example in refining UX processes and contributing to our continuous improvement.

Requirements

What We’re Looking For

• UX Methodologies: Mastery in research, persona development, wireframing, prototyping, and iterative design, particularly in complex, multi-step workflows.
• Design Expertise: Ability to translate complex user journeys into intuitive UI designs, while maintaining a deep understanding of modern UI/UX principles.
• Design Systems: Extensive experience in building design systems for complex B2B and B2C applications, especially for web and mobile platforms. Proficiency in Figma is essential.
• Platform Experience: Demonstrated success in designing web applications and mobile platforms (iOS and Android) with a portfolio that showcases successful projects across these platforms.
• Communication: Excellent verbal and written communication skills to articulate design decisions effectively to both internal teams and clients.
• Leadership & Mentorship: Strong ability to lead, mentor, and inspire junior designers, promoting a culture of excellence and innovation.
• Bonus Skills: Experience with motion design or prototyping tools like After Effects and ProtoPie is a plus.

Benefits

Why Join ProCreator?

At ProCreator, we’re not just offering a job; we’re providing a platform for you to thrive, grow, and lead. Here’s what makes us unique:

Unmatched Growth Opportunities  :

• Wealth-Building Benefits: ESOPs, Shared Appreciation Rights (SAR), profit-sharing, and referral bonuses to recognize your contributions.
• Skill Development: Access professional growth funds, learning courses, and mentorship programs tailored to your ambitions.

A Work Environment That Inspires:  

• Comfort Redefined: Ergonomic furniture, standing desks, and training for optimal productivity and well-being.
• Flexibility: We offer the flexibility of working from the office as well as hybrid work arrangements.

Health and Wellness Focus  :

• Comprehensive Health Coverage: Insurance up to INR 5,00,000, subsidized gym memberships, and regular health check-ups.
• Team Bonding Retreats: Strengthen connections and recharge during annual team-building getaways.

A Culture That Values You  :

• Feedback-Driven Growth: Transparent policies, wellness seminars, and a supportive community invested in your success.
• Leadership Opportunities: Participate in hackathons, design sprints, and leadership programs to accelerate your career.

Ready to Shape the Future of Design?

At ProCreator, we believe in the power of collaboration and the art of storytelling through design. If you’re ready to bring your unique voice to a team that values innovation and impact, join us.

Let’s redefine what’s possible—together.

Job Summary: We are looking for a skilled SQL Developer to join our team. The ideal candidate will have a strong understanding of database management systems, experience in writing complex SQL queries, and a solid understanding of data structures and algorithms. The SQL Developer will be responsible for designing, developing, and maintaining SQL databases, ensuring their performance, availability, and security.

Key Responsibilities:

• Design, develop, and optimize SQL databases, tables, views, stored procedures, and triggers.
• Develop efficient and complex SQL queries for data extraction, transformation, and loading (ETL).
• Create and maintain database schema designs, data models, and ER diagrams.
• Analyze and optimize complex SQL queries for better performance.
• Implement indexing strategies, query optimization techniques, and other performance tuning practices.
• Ensure data integrity and security by designing and implementing database constraints, data validation rules, and security policies.
• Work with software developers, data analysts, and system administrators to integrate SQL databases with other applications and systems.
• Collaborate with business stakeholders to understand data requirements and provide solutions.
• Document database designs, stored procedures, and other database-related activities.
• Maintain accurate records of database changes, optimizations, and configurations.

Eligibility Criteria:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3 to 5 years of experience as an SQL Developer or in a similar role.
• Proven experience in database design, development, and management.
• Experience with SQL Server, MySQL, PostgreSQL, or other relational database management systems.
• Proficiency in writing complex SQL queries, stored procedures, functions, and triggers.
• Strong understanding of indexing, query optimization, and performance tuning.
• Familiarity with database security best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Attention to detail and commitment to quality.
• Ability to work independently and in a team environment.
• Experience with cloud-based databases (e.g., AWS RDS, Azure SQL Database).
• Experience with NoSQL databases.

What We Offer:

·        Competitive salary and performance based incentives.

·        Comprehensive benefits package, including health

·        Opportunities for professional growth and career advancement.

·        A collaborative and innovative work environment.

Job Description:

• Strong working experience in IOS application development is a must. First-hand experience of native mobile apps using Swift must.
• Experience with Swift, RxSwift, Swift UI, and Unit tests.
• Strong system design and architecture skills - specifically for IOS. Curiosity to tinker around, explore new paradigms and strongest for continuous improvement. Strong problem-solving skills.
• Understanding of network connections, Rest API'sand scheduling. Strong knowledge of security standards (e.g. HTTPS) and privacy standards.
• Idea/experience of the unit and instrumentation testing in IOS. Optimizing app performance and memory consumption.
• Leveraging community libraries to efficiently complete development tasks.
• Debugging apps using simulators and related tooling.
• Persisting data for offline-first apps using databases such as Realm.
• Localizing apps to support multiple languages and regions, vernacular libraries and fonts.
• Familiar with Version control systems such as GIT.

Position Insurance Follow Up - 2 (ISP-2)

Shift US Shift (05:30 PM to 03:00 AM)

Job function· Checking denials from EOBs, ERAs by calling the Insurance Companies. · Calling the insurance companies for the specification of denials. · Reprocessing the claim over the phone or reopening the claims on the online portals · Filing an appeal to the insurance companies with the required information · Checking status of the appeal filed and reprocessed claims through IVR, Calls and online payer’s portal · Refilling corrected claims with coding/demographic/authorization/referral corrections. · Disputing with the insurance companies on incorrect denials. · Working on FTH (Fix The Hole) to prevent future denials · Tasking to the clients and other teams for required information · Preparing Trending Analysis on the denials and escalating to Supervisors · Finding updates from payers via call or online for billing related information and sharing with the concern team/department to prevent denials. · Responsible for updating any internal databases, electronically storing and organizing patients' records, billing details, and registration forms.

Education +2 or Graduate in any stream

Training/Work

experience Billing & collections training and/or 1 year of industry experience in the relevant function

Other specifications Good English communication (reading, writing, listening, speaking) Understanding of US healthcare, HIPAA Good at Operating Computer - software and MS office

Capable of task execution based on work instructio