Fampay
https://fampay.inAbout
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Jobs at Fampay
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Responsibilities
- Need to gain good understanding of the product, business and brand to marry them together
- Devise marketing strategies on social media, digital platforms, business partners and on the product to drive company goals
- Conduct user research to understand the gaps in the product, business and brand
- Devise brand communications strategy with the product and business aspect into it
- Translate technical information and product features to potential users
- Follow and analyze market trends to position our products
- Develop end to end product marketing strategies
- Run marketing campaigns across channels including and not limited to all forms of digital marketing
- Test and evaluate features using relevant KPIS from users
- Collaborate with Product Manager to continue improving the products
- Collaborate effectively and remotely with team to implement strategies
Requirements
- Atleast 2 years experience where you have actively used digital channels for marketing
- Experience in market analysis and working knowledge of web analytics tools
- Excellent communication skills
- Sharp analytical & strong quantitative skills
- Attention to detail
- Prior experience in a B2C startup company
- Bonus if you have experience in fintech or teenager focussed startup
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Apply only if you have
- Proven experience in a customer support role
- Track record of over-achieving performance
- Strong listening, written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must be fluent in English & Hindi
- Ability to work in shifts
Bonus
- If you have worked in a fin-tech company
- If you have worked in a B2C tech startup
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
You should apply only if
- You depend on user-centric critical analysis and problem-solving. Experience with User Research methods - user personas, journey mapping, and competitor analysis.
- Strictly between 3-8 years of ownership experience in designing User Experiences, Interfaces, Apps and Websites for consumer facing internet product.
- You have advance knowledge of Sketch, Illustrator, Invision, Protopie, After Effects or other prototyping tools. Knowledge about web and app development as well as experience in doing development handovers.
- Digital usability best practices knowledge on a global level.
Good to have
- Experience in Front End Development.
- Knowledge of Conversion Optimisation best practices.
- Knowledge of designing for good SEO.
- Ability to interact with clients.
- Game of Thrones fan. Or The Office. Or Brooklyn 99. Or Suits. No?
Key Responsibilities
- Take lead on projects; all the way from leading kickoff sessions, research exercises, and presenting work to stakeholders throughout the process.
- Help the design team with user interfaces for all things at FamPay, including, but not limited to website, web app, mobile apps and physical products..
- Map user personas and desired actions. Be the Usability Champion.
- Work closely with Engineers. Document features for seamless handoff to design and development teams.
We are looking for
- Excited about working in a fast-paced environment with less direction, in an early-stage setup.
- Intelligent and Articulate. Independent Thinker. Brings fresh perspectives
- Skilled Craftsmen. Love their craft and getting their hands dirty. No armchair experts.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Apply only if you have
- 4 - 7 years of total experience
- Minimum 2 years experience in a leadership role in a consumer product based startup
- Ensured that the Product's technical aspects aligned with the business, vision & mission
- Communicated technology strategy to colleagues and investors
- An understanding of budgets and business planning
- Scaled yourself to become a tech leader
- An ex-entrepreneur will be preferred
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Setting up the brand bible for various products and audiences
- Making sure that the brand is consistent across various platforms
- Setting up brand guidelines to be followed for communication, social media, merchandise, product and other assets of the company
- Plan, lead and execute the projects required to boost our brand presence
- Collaborate with Creative Team, Growth Team & others for execution of projects
- Partner with creative agencies, research and media partners to create integrated marketing plans
- Taking up initiatives to position our brand
- Strategize, develop and execute marketing interventions at FamPay
- Develop accurate projects priorities, schedules and execution of Mass marketing campaigns.
Requirements
- 4 - 7 years total experience
- Worked with a B2C tech startup in Brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for short as well as long term
- Extremely empathetic towards understanding of the user groups: Teenagers and their parents
- Should be excited about building a brand for teenagers
- Up to date with recent trends and social media
- Good understanding of business dynamics in India
- Proactive personality and self-driven
- Takes ownership and has whatever it takes attitude
- Excited to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Enthusiastic about early stage start-ups
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We are a technology company with a proven track record of partnering with organizations to deliver innovative mobile and cloud solutions & products. We believe that cloud and mobility are the means to deliver solutions to tomorrow’s challenges. Over the last 10 years, we have completed over 200 projects, and many of those have reached the top of the AppStores. We have worked across a number of categories including Fintech, Social, Retail, Enterprise, Lifestyle, Ticketing, Sports, Healthcare, Entertainment and many more.
We have worked with both Fortune 500 companies and innovative startups, and delivered successful products. We have a 40+ people team which, includes UI/UX designers, the best breed of engineers for iOS and Android, Full Stack Developers and Innovators. Other than design and development, Byteridge helps companies understand and define the product that needs to be built. This includes working with the stakeholders to understand the business, recognizing areas of improvement and aligning the project scope with the customers problems.
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