FamPay Inc Careers

https://fampay.in icon

FOUNDED

2019

TYPE

Product

SIZE

20-100

STAGE

Raised funding

Why join us

With FamPay, teens can do UPI, P2P and card payments without the need to set up a bank account. FamPay allows parents to send money to their kids below the age of 18, which they can spend securely any time, anywhere, under their supervision. FamPay aims at making payments smooth and fun for the new generation.

Jobs at FamPay Inc

Product Marketer

at FamPay Inc

Founded 2019 • Product • 20-100 employees • Raised funding

Marketing

Product Marketing

Marketing & Communication

positioning

Digital Marketing

Remote, Bengaluru (Bangalore)

2 - 6 yrs

₹10L - ₹25L / yr (ESOP available)

About this role

With FamPay's mission being to become the most loved brand among the digital native young cohort of India, a Product Marketer at FamPay owns the Product narrative! You devise strategies and empower us to drive usage, delight customers and grow them. Your goal will be to effectively position and promote FamPay.

With teenagers being our primary target group, it shouldn't come as a surprise that the role requires you to be creative & unconventional with respect to your marketing strategies.

Apply if you have prior experience as a Brand Manager/Digital Marketer/Product Marketer or a similar role. If you are also someone who understands that teens are unique in their needs as compared to adults, you should be able to excel in this role!

Responsibilities

Need to gain good understanding of the product, business and brand to marry them together
Devise marketing strategies on social media, digital platforms, business partners and on the product to drive company goals
Conduct user research to understand the gaps in the product, business and brand
Devise brand communications strategy with the product and business aspect into it
Translate technical information and product features to potential users
Follow and analyze market trends to position our products
Develop end to end product marketing strategies
Run marketing campaigns across channels including and not limited to all forms of digital marketing
Test and evaluate features using relevant KPIS from users
Collaborate with Product Manager to continue improving the products
Collaborate effectively and remotely with team to implement strategies

Requirements

Atleast 2 years experience where you have actively used digital channels for marketing
Experience in market analysis and working knowledge of web analytics tools
Excellent communication skills
Sharp analytical & strong quantitative skills
Attention to detail
Prior experience in a B2C startup company
Bonus if you have experience in fintech or teenager focussed startup

Job posted by

Janani Sathviga

Customer Support executive

at FamPay Inc

Founded 2019 • Product • 20-100 employees • Raised funding

Customer Support

Customer Service

Customer Retention

Remote, Bengaluru (Bangalore)

0 - 4 yrs

₹2L - ₹4L / yr

About this role

When the entire company takes Customer Support seriously, a department specialized for it needs to be top notch. Being the direct point of contact between us and our esteemed young customers, you ensure that you represent our values, mission and brand image accurately. The Customer Support team at FamPay, like in any other B2C tech startup, can make or break us.

In addition to resolving issues and closing tickets, you deliver a consistent and stunning customer experience. You work closely with your mentor to understand what queries may arise and ensure customer loyalty is achieved.

If you are a patient listener, attentive to details, use positive language and possess the ability to communicate clearly, we would love to connect with you.

Responsibilities

Manage incoming calls, chat and emails from customers in a timely manner
Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
Manage and resolve customer complaints, escalate to Customer Support Head when necessary
Build sustainable relationships and trust with customers through an open communication
Provide accurate & complete information to improve customer satisfaction leading to noticeable results
Maintain records of every interaction and forward to concerned team member whenever necessary

Apply only if you have

Proven experience in a customer support role
Track record of over-achieving performance
Strong listening, written and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Must be fluent in English & Hindi
Ability to work in shifts

Bonus

If you have worked in a fin-tech company
If you have worked in a B2C tech startup

Job posted by

Janani Sathviga

Product Design Head

at FamPay Inc

Founded 2019 • Product • 20-100 employees • Raised funding

Product design

User Experience (UX) Design

User Interface (UI) Design

Remote, Bengaluru (Bangalore)

3 - 8 yrs

₹25L - ₹50L / yr (ESOP available)

About this Role

With a product that's aimed at teenagers, design is at the centre of our offering. As the first digital native generation, today's teenagers are exposed to the highest quality of product design and experience from around the world. Therefore, it would not be an exaggeration to say that we will perish without a world class user experience and delight.

We are looking for a top quality product designer with deep understanding of design principles, who does not compromise the beauty or usability of the product. You have worked on a successful consumer application in a respected product company.

You should apply only if

You depend on user-centric critical analysis and problem-solving. Experience with User Research methods - user personas, journey mapping, and competitor analysis.
Strictly between 3-8 years of ownership experience in designing User Experiences, Interfaces, Apps and Websites for consumer facing internet product.
You have advance knowledge of Sketch, Illustrator, Invision, Protopie, After Effects or other prototyping tools. Knowledge about web and app development as well as experience in doing development handovers.
Digital usability best practices knowledge on a global level.

Good to have

Experience in Front End Development.
Knowledge of Conversion Optimisation best practices.
Knowledge of designing for good SEO.
Ability to interact with clients.
Game of Thrones fan. Or The Office. Or Brooklyn 99. Or Suits. No?

Key Responsibilities

Take lead on projects; all the way from leading kickoff sessions, research exercises, and presenting work to stakeholders throughout the process.
Help the design team with user interfaces for all things at FamPay, including, but not limited to website, web app, mobile apps and physical products..
Map user personas and desired actions. Be the Usability Champion.
Work closely with Engineers. Document features for seamless handoff to design and development teams.

We are looking for

Excited about working in a fast-paced environment with less direction, in an early-stage setup.
Intelligent and Articulate. Independent Thinker. Brings fresh perspectives
Skilled Craftsmen. Love their craft and getting their hands dirty. No armchair experts.

Job posted by

Janani Sathviga

Founders' Office

at FamPay Inc

Founded 2019 • Product • 20-100 employees • Raised funding

Product Management

Product Strategy

Software Development

Remote, Bengaluru (Bangalore)

4 - 7 yrs

₹30L - ₹50L / yr (ESOP available)

About this Role

As someone once said, "The right outcome at the end of any startup process is not to have something that looks like a startup. It is to have a product that people love." We strongly believe that only someone with an experience of having built a product that solves real problems can deliver the requirements of this role with us at FamPay.

We are looking for a very special person - one who will be among the founders to help us effectively execute our mission & making FamPay the most loved product. You simply live and breathe the product. You also strategize and set direction for the company. By being a part of the leadership team, you also mentor the Fam in improving their essential skills and support in getting the right people for the right job.

This role doesn't come with a defined set of responsibilities and you will essentially have to be someone with proven experience of building a product & also who will do whatever it takes to scale FamPay with us.

Apply only if you have

4 - 7 years of total experience
Minimum 2 years experience in a leadership role in a consumer product based startup
Ensured that the Product's technical aspects aligned with the business, vision & mission
Communicated technology strategy to colleagues and investors
An understanding of budgets and business planning
Scaled yourself to become a tech leader
An ex-entrepreneur will be preferred

Job posted by

Janani Sathviga

Brand Manager

at FamPay Inc

Founded 2019 • Product • 20-100 employees • Raised funding

Branding

Brand Management

brand manager

Marketing & Communication

Content Marketing

Remote, Bengaluru (Bangalore)

4 - 8 yrs

₹20L - ₹30L / yr (ESOP available)

About this Role

With FamPay's mission being to become the most loved brand among the digital native young cohort of India, a Brand Manager at FamPay is the one-person hub that works closely with several teams - internal and external. You ensure that everything about FamPay resonates with the Brand's values and is manifested effectively across teams.

With teenagers being our primary target group, it shouldn't come as a surprise that the role requires you to be creative & unconventional with respect to your creatives & strategies.

Apply if you have prior experience in a similar role. At FamPay, we are creating a unique and one of it's kind brand for teenagers in India. It's not been targeted yet, so there's a huge room for being creative. Join us in building a brand that's loved by all teenagers in India.

On the Job

Setting up the brand bible for various products and audiences
Making sure that the brand is consistent across various platforms
Setting up brand guidelines to be followed for communication, social media, merchandise, product and other assets of the company
Plan, lead and execute the projects required to boost our brand presence
Collaborate with Creative Team, Growth Team & others for execution of projects
Partner with creative agencies, research and media partners to create integrated marketing plans
Taking up initiatives to position our brand
Strategize, develop and execute marketing interventions at FamPay
Develop accurate projects priorities, schedules and execution of Mass marketing campaigns.

Requirements

4 - 7 years total experience
Worked with a B2C tech startup in Brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for short as well as long term
Extremely empathetic towards understanding of the user groups: Teenagers and their parents
Should be excited about building a brand for teenagers
Up to date with recent trends and social media
Good understanding of business dynamics in India
Proactive personality and self-driven
Takes ownership and has whatever it takes attitude
Excited to work in a fast-paced environment
Excellent communication and interpersonal skills
Enthusiastic about early stage start-ups

Job posted by

Janani Sathviga

Did not find a job you were looking for?

Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.

People hiring at FamPay Inc

Research about FamPay Inc

Search on Google

Employees on LinkedIn

Useful company links

If you find any errors in the information provided here, please talk to us.

Similar companies

OYO Rooms

http://www.oyorooms.com

About the company

Founded in 2015, OYO Rooms is a funded company based in NCR (Delhi | Gurgaon | Noida). It has more than 250 employees currently and works in the domain of Hospitality.

Jobs

Flipkart

https://www.flipkart.com

About the company

Shop for electronics, apparels & more using our Flipkart app Free shipping & COD.

Jobs

Paytm

About the company

About Us:

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

Why join us:

Because you get an opportunity to make a difference, and have a great time doing that.
You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve.
You should work with us if you think seriously about what technology can do for people.
We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be.

Jobs

Swiggy

https://www.swiggy.com/

About the company

Swiggy is India’s largest food ordering and delivery platform. With a vision of Changing the Way India Eats, the company has more than 25,000 active restaurants partners across eleven cities in the country. Swiggy’s innovative technology, large and nimble delivery service, and customer focus enable a host of benefits including lightning fast deliveries, live order tracking, no restrictions on minimum order amounts, and strong customer support.

Our primary focus is on customer experience thereby making our engagement metrics pretty uncanny for this industry. If you're crazy about solving problems that you face as a customer, come join us on this amazing ride!

Jobs