Fampay
https://fampay.in/About
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Jobs at Fampay
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Responsibilities
- Need to gain good understanding of the product, business and brand to marry them together
- Devise marketing strategies on social media, digital platforms, business partners and on the product to drive company goals
- Conduct user research to understand the gaps in the product, business and brand
- Devise brand communications strategy with the product and business aspect into it
- Translate technical information and product features to potential users
- Follow and analyze market trends to position our products
- Develop end to end product marketing strategies
- Run marketing campaigns across channels including and not limited to all forms of digital marketing
- Test and evaluate features using relevant KPIS from users
- Collaborate with Product Manager to continue improving the products
- Collaborate effectively and remotely with team to implement strategies
Requirements
- Atleast 2 years experience where you have actively used digital channels for marketing
- Experience in market analysis and working knowledge of web analytics tools
- Excellent communication skills
- Sharp analytical & strong quantitative skills
- Attention to detail
- Prior experience in a B2C startup company
- Bonus if you have experience in fintech or teenager focussed startup
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Apply only if you have
- Proven experience in a customer support role
- Track record of over-achieving performance
- Strong listening, written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must be fluent in English & Hindi
- Ability to work in shifts
Bonus
- If you have worked in a fin-tech company
- If you have worked in a B2C tech startup
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
You should apply only if
- You depend on user-centric critical analysis and problem-solving. Experience with User Research methods - user personas, journey mapping, and competitor analysis.
- Strictly between 3-8 years of ownership experience in designing User Experiences, Interfaces, Apps and Websites for consumer facing internet product.
- You have advance knowledge of Sketch, Illustrator, Invision, Protopie, After Effects or other prototyping tools. Knowledge about web and app development as well as experience in doing development handovers.
- Digital usability best practices knowledge on a global level.
Good to have
- Experience in Front End Development.
- Knowledge of Conversion Optimisation best practices.
- Knowledge of designing for good SEO.
- Ability to interact with clients.
- Game of Thrones fan. Or The Office. Or Brooklyn 99. Or Suits. No?
Key Responsibilities
- Take lead on projects; all the way from leading kickoff sessions, research exercises, and presenting work to stakeholders throughout the process.
- Help the design team with user interfaces for all things at FamPay, including, but not limited to website, web app, mobile apps and physical products..
- Map user personas and desired actions. Be the Usability Champion.
- Work closely with Engineers. Document features for seamless handoff to design and development teams.
We are looking for
- Excited about working in a fast-paced environment with less direction, in an early-stage setup.
- Intelligent and Articulate. Independent Thinker. Brings fresh perspectives
- Skilled Craftsmen. Love their craft and getting their hands dirty. No armchair experts.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Apply only if you have
- 4 - 7 years of total experience
- Minimum 2 years experience in a leadership role in a consumer product based startup
- Ensured that the Product's technical aspects aligned with the business, vision & mission
- Communicated technology strategy to colleagues and investors
- An understanding of budgets and business planning
- Scaled yourself to become a tech leader
- An ex-entrepreneur will be preferred
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Setting up the brand bible for various products and audiences
- Making sure that the brand is consistent across various platforms
- Setting up brand guidelines to be followed for communication, social media, merchandise, product and other assets of the company
- Plan, lead and execute the projects required to boost our brand presence
- Collaborate with Creative Team, Growth Team & others for execution of projects
- Partner with creative agencies, research and media partners to create integrated marketing plans
- Taking up initiatives to position our brand
- Strategize, develop and execute marketing interventions at FamPay
- Develop accurate projects priorities, schedules and execution of Mass marketing campaigns.
Requirements
- 4 - 7 years total experience
- Worked with a B2C tech startup in Brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for short as well as long term
- Extremely empathetic towards understanding of the user groups: Teenagers and their parents
- Should be excited about building a brand for teenagers
- Up to date with recent trends and social media
- Good understanding of business dynamics in India
- Proactive personality and self-driven
- Takes ownership and has whatever it takes attitude
- Excited to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Enthusiastic about early stage start-ups
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