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DP

FamPay Inc Careers

https://fampay.inicon
FOUNDED
2019
TYPE
Product
SIZE
20-100
STAGE
Raised funding
Why join us
With FamPay, teens can do UPI, P2P and card payments without the need to set up a bank account. FamPay allows parents to send money to their kids below the age of 18, which they can spend securely any time, anywhere, under their supervision. FamPay aims at making payments smooth and fun for the new generation.

Jobs at FamPay Inc

Product Marketer

at FamPay Inc

Founded 2019  •  Product  •  20-100 employees  •  Raised funding
Marketing
Product Marketing
Marketing & Communication
positioning
Digital Marketing
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Remote, Bengaluru (Bangalore)
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2 - 6 yrs
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₹10L - ₹25L / yr (ESOP available)
About this role
 
With FamPay's mission being to become the most loved brand among the digital native young cohort of India, a Product Marketer at FamPay owns the Product narrative! You devise strategies and empower us to drive usage, delight customers and grow them. Your goal will be to effectively position and promote FamPay.
 
With teenagers being our primary target group, it shouldn't come as a surprise that the role requires you to be creative & unconventional with respect to your marketing strategies.
 
Apply if you have prior experience as a Brand Manager/Digital Marketer/Product Marketer or a similar role. If you are also someone who understands that teens are unique in their needs as compared to adults, you should be able to excel in this role!

Responsibilities

  • Need to gain good understanding of the product, business and brand to marry them together
  • Devise marketing strategies on social media, digital platforms, business partners and on the product to drive company goals
  • Conduct user research to understand the gaps in the product, business and brand
  • Devise brand communications strategy with the product and business aspect into it
  • Translate technical information and product features to potential users
  • Follow and analyze market trends to position our products
  • Develop end to end product marketing strategies
  • Run marketing campaigns across channels including and not limited to all forms of digital marketing
  • Test and evaluate features using relevant KPIS from users
  • Collaborate with Product Manager to continue improving the products
  • Collaborate effectively and remotely with team to implement strategies

Requirements

  • Atleast 2 years experience where you have actively used digital channels for marketing
  • Experience in market analysis and working knowledge of web analytics tools
  • Excellent communication skills
  • Sharp analytical & strong quantitative skills
  • Attention to detail
  • Prior experience in a B2C startup company
  • Bonus if you have experience in fintech or teenager focussed startup
Read more
Job posted by
Janani Sathviga

Customer Support executive

at FamPay Inc

Founded 2019  •  Product  •  20-100 employees  •  Raised funding
Customer Support
Customer Service
Customer Retention
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Remote, Bengaluru (Bangalore)
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0 - 4 yrs
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₹2L - ₹4L / yr
About this role
When the entire company takes Customer Support seriously, a department specialized for it needs to be top notch. Being the direct point of contact between us and our esteemed young customers, you ensure that you represent our values, mission and brand image accurately. The Customer Support team at FamPay, like in any other B2C tech startup, can make or break us.
 
In addition to resolving issues and closing tickets, you deliver a consistent and stunning customer experience. You work closely with your mentor to understand what queries may arise and ensure customer loyalty is achieved.
 
If you are a patient listener, attentive to details, use positive language and possess the ability to communicate clearly, we would love to connect with you.

Responsibilities

  • Manage incoming calls, chat and emails from customers in a timely manner
  • Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
  • Manage and resolve customer complaints, escalate to Customer Support Head when necessary
  • Build sustainable relationships and trust with customers through an open communication
  • Provide accurate & complete information to improve customer satisfaction leading to noticeable results
  • Maintain records of every interaction and forward to concerned team member whenever necessary

Apply only if you have

  • Proven experience in a customer support role 
  • Track record of over-achieving performance
  • Strong listening, written and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Must be fluent in English & Hindi
  • Ability to work in shifts

Bonus

  • If you have worked in a fin-tech company
  • If you have worked in a B2C tech startup
Read more
Job posted by
Janani Sathviga

Product Design Head

at FamPay Inc

Founded 2019  •  Product  •  20-100 employees  •  Raised funding
Product design
User Experience (UX) Design
User Interface (UI) Design
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Remote, Bengaluru (Bangalore)
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3 - 8 yrs
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₹25L - ₹50L / yr (ESOP available)
About this Role
With a product that's aimed at teenagers, design is at the centre of our offering. As the first digital native generation, today's teenagers are exposed to the highest quality of product design and experience from around the world. Therefore, it would not be an exaggeration to say that we will perish without a world class user experience and delight.
 
We are looking for a top quality product designer with deep understanding of design principles, who does not compromise the beauty or usability of the product. You have worked on a successful consumer application in a respected product company.

You should apply only if

  • You depend on user-centric critical analysis and problem-solving. Experience with User Research methods - user personas, journey mapping, and competitor analysis.
  • Strictly between 3-8 years of ownership experience in designing User Experiences, Interfaces, Apps and Websites for consumer facing internet product.
  • You have advance knowledge of Sketch, Illustrator, Invision, Protopie, After Effects or other prototyping tools. Knowledge about web and app development as well as experience in doing development handovers.
  • Digital usability best practices knowledge on a global level.

Good to have

  • Experience in Front End Development.
  • Knowledge of Conversion Optimisation best practices.
  • Knowledge of designing for good SEO.
  • Ability to interact with clients.
  • Game of Thrones fan. Or The Office. Or Brooklyn 99. Or Suits. No?

Key Responsibilities

  • Take lead on projects; all the way from leading kickoff sessions, research exercises, and presenting work to stakeholders throughout the process.
  • Help the design team with user interfaces for all things at FamPay, including, but not limited to website, web app, mobile apps and physical products..
  • Map user personas and desired actions. Be the Usability Champion.
  • Work closely with Engineers. Document features for seamless handoff to design and development teams.

We are looking for

  • Excited about working in a fast-paced environment with less direction, in an early-stage setup.
  • Intelligent and Articulate. Independent Thinker. Brings fresh perspectives
  • Skilled Craftsmen. Love their craft and getting their hands dirty. No armchair experts.
Read more
Job posted by
Janani Sathviga

Founders' Office

at FamPay Inc

Founded 2019  •  Product  •  20-100 employees  •  Raised funding
Product Management
Product Strategy
Software Development
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Remote, Bengaluru (Bangalore)
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4 - 7 yrs
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₹30L - ₹50L / yr (ESOP available)
About this Role
As someone once said, "The right outcome at the end of any startup process is not to have something that looks like a startup. It is to have a product that people love." We strongly believe that only someone with an experience of having built a product that solves real problems can deliver the requirements of this role with us at FamPay.
 
We are looking for a very special person - one who will be among the founders to help us effectively execute our mission & making FamPay the most loved product. You simply live and breathe the product. You also strategize and set direction for the company. By being a part of the leadership team, you also mentor the Fam in improving their essential skills and support in getting the right people for the right job.
 
This role doesn't come with a defined set of responsibilities and you will essentially have to be someone with proven experience of building a product & also who will do whatever it takes to scale FamPay with us.

Apply only if you have

  • 4 - 7 years of total experience
  • Minimum 2 years experience in a leadership role in a consumer product based startup
  • Ensured that the Product's technical aspects aligned with the business, vision & mission
  • Communicated technology strategy to colleagues and investors
  • An understanding of budgets and business planning
  • Scaled yourself to become a tech leader
  • An ex-entrepreneur will be preferred
Read more
Job posted by
Janani Sathviga

Brand Manager

at FamPay Inc

Founded 2019  •  Product  •  20-100 employees  •  Raised funding
Branding
Brand Management
brand manager
Marketing & Communication
Content Marketing
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Remote, Bengaluru (Bangalore)
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4 - 8 yrs
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₹20L - ₹30L / yr (ESOP available)
About this Role
 
With FamPay's mission being to become the most loved brand among the digital native young cohort of India, a Brand Manager at FamPay is the one-person hub that works closely with several teams - internal and external. You ensure that everything about FamPay resonates with the Brand's values and is manifested effectively across teams.
 
With teenagers being our primary target group, it shouldn't come as a surprise that the role requires you to be creative & unconventional with respect to your creatives & strategies.
 
Apply if you have prior experience in a similar role. At FamPay, we are creating a unique and one of it's kind brand for teenagers in India. It's not been targeted yet, so there's a huge room for being creative. Join us in building a brand that's loved by all teenagers in India.
 
On the Job
  • Setting up the brand bible for various products and audiences
  • Making sure that the brand is consistent across various platforms
  • Setting up brand guidelines to be followed for communication, social media, merchandise, product and other assets of the company
  • Plan, lead and execute the projects required to boost our brand presence
  • Collaborate with Creative Team, Growth Team & others for execution of projects
  • Partner with creative agencies, research and media partners to create integrated marketing plans
  • Taking up initiatives to position our brand
  • Strategize, develop and execute marketing interventions at FamPay
  • Develop accurate projects priorities, schedules and execution of Mass marketing campaigns.

Requirements

  • 4 - 7 years total experience
  • Worked with a B2C tech startup in Brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for short as well as long term
  • Extremely empathetic towards understanding of the user groups: Teenagers and their parents
  • Should be excited about building a brand for teenagers
  • Up to date with recent trends and social media
  • Good understanding of business dynamics in India
  • Proactive personality and self-driven
  • Takes ownership and has whatever it takes attitude
  • Excited to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Enthusiastic about early stage start-ups
    •  
Read more
Job posted by
Janani Sathviga
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