Customer Support executive

B2B SaaS Sales Specialist – Infosec Ventures

📍 Location: Gurugram

📅 Experience: 2+ Years in B2B SaaS Sales

Who Are We?

At Infosec Ventures, we don’t just incubate ideas—we build cybersecurity ventures that tackle the world's biggest security challenges. Our portfolio includes cutting-edge products like HumanFirewall.io, EmailAuth.io, BugsBounty.com, and SecurityRating.com, each focused on solving real-world security inefficiencies with powerful, ROI-driven solutions.

About The Role

We’re looking for multiple highly driven B2B SaaS Sales people with a passion for cybersecurity to join our Sales Development team. In this role, you’ll be focused on identifying, engaging, and converting potential clients into loyal customers. You’ll be a key contributor in driving the adoption of our security solutions across the SMB and mid-market landscape.

What You'll Be Doing

• Prospect and connect with cybersecurity companies worldwide.
• Build a strong pipeline by identifying key decision-makers through calls, WhatsApp, email, and LinkedIn.
• Set up and conduct compelling product demo calls that convert leads into active deals.
• Take a consultative approach to help clients understand how our products enhance their security infrastructure.
• Maintain detailed records of your pipeline, prospects, follow-ups, and demos.
• Coordinate with distributors and partners to manage sales efforts and align on pipeline progress.
• Prepare budgetary commercials, manage RFPs, and develop tailored presentations for individual client needs.
• Stay informed about competitors and market dynamics to deliver relevant insights and sharp pitches.
• Drive every step of the account closure process, from engagement to signed purchase orders.

What We're Looking For

• 2+ years of B2B SaaS sales experience.
• Strong grasp of cybersecurity product landscape and client needs.
• Exceptional communication, negotiation, and interpersonal skills.
• Hands-on experience in end-to-end sales cycles and enterprise client engagement.
• Independent, self-motivated, and passionate about closing deals.
• Proficiency in tools like Salesforce or similar CRMs is a plus.

Why Join Us?

• Work with visionary founders in a high-growth environment.
• Be part of a company shaping the future of cybersecurity.
• Transparent, fast-paced, and innovation-first culture.

Webinar & Event Marketing Specialist

EXPERIENCE : 3 - 5 Years

As we expand our marketing efforts, we need a Webinar & Event Marketing Specialist who can own end-to-end webinar execution and align it with ongoing demand generation campaigns.

Role Summary:

This role owns the end-to-end planning and execution of webinars and virtual events that drive leads and thought leadership. You’ll work closely with directors, sales, and marketing teams to create compelling experiences.

Roles & Responsibilities:

●      Design, plan, and execute 3–4 monthly webinars focused on industry trends, customer pain points, and director-level conversations.

●      Ensure the topic selection aligns with IT services and strategic focus areas.

●      Work cross-functionally with sales, delivery, and marketing teams to build strong narratives and event themes.

●      Own all logistics, such as the platform (GoToWebinar, Zoom Webinar, or Zoho Webinar), communication with registrations, reminders, speaker dry-runs, technical rehearsals, and live coordination.

●      Develop and manage content assets, including design creatives and presentation decks.

●      Drive engagement using polls, Q&As, offers, and post-event follow-ups via email or LinkedIn.

●      Track performance and share analytics: registration-to-attendance ratio, audience engagement, quality of leads, and contribution to pipeline.

●      Continuously improve based on feedback, benchmarks, and business objectives.

Must have skills:

●      3–5 years of experience managing webinars, virtual events, or enterprise-level workshops. A background in B2B or IT services is a plus.

●      Strong coordination, communication, and presentation skills—you'll regularly work with directors, technical experts, and external stakeholders.

●      A business mindset—you can connect the dots between webinar topics, lead generation, and customer interest.

●      Proficient in tools like Zoom/GoToWebinars, (or CRM/marketing automation platforms), and Google Slides/PowerPoint.

●      Comfortable planning, owning timelines, and making real-time decisions during live sessions.

Good to have skills:

●      Experience in IT services or SaaS domain.

●      Experience with Quora/Reddit or guest post partnerships.

●      Exposure to content creation or visual storytelling.

●       

Hiring Developer at Internship Program

We are looking for an outstanding Web Developer to be responsible for the coding, innovative design and layout of our website. 

Web developer responsibilities include building our website from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function.

Responsibilities :

- Write well designed, testable, efficient code by using best software development practices

- Create website layout/user interface by using standard HTML/CSS practices

Integrate data from various back-end services and databases

- Gather and refine specifications and requirements based on technical needs

- Be responsible for maintaining, expanding, and scaling our site

- Stay plugged into emerging technologies/industry trends and apply them into operations and activities

- Cooperate with web designers to match visual design intent

Skills Set :

• Php
• Html
• Css
• My SQL
• SQL

As an ideal candidate, you should have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Evaluate current content and develop innovative approaches for improvement

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

• Bachelor’s degree in relevant technical field
• 1-3 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience

Key Responsibilities:

• Build interfaces as per the design provided by the UX / UI team
• Ensure the work output is as per the design inputs provided
• Work closely with the backend team to integrate the pull or push APIs
• Work with the support team to troubleshoot issues faced by customers
• Build programming abstractions for the specific domain
• Keen interest to always present code and work of high-quality standards.

Key Competencies (Functional):

• Proficiency in Javascript / ES5 / ES6 or Typescript
• Proficient in code versioning tools including Mercurial / Git / SVN.
• Familiarity with APIs and WebSockets
• Work with Canvas related frameworks – Cocos2d / PixiJs
• Experience with Cocos Creator is a Bonus.

• Developing front end website architecture.

• Designing user interactions on web pages.

• Developing back end website applications.

• Creating servers and databases for functionality.

• Ensuring cross-platform optimization for mobile phones.

• Ensuring responsiveness of applications.

• Working alongside graphic designers for web design features.

• Seeing through a project from conception to finished product.

• Designing and developing APIs.

• Meeting both technical and consumer needs.

• Staying abreast of developments in web applications and programming languages

Job Description

Required Skills: 

• Demonstrated and strong experience with Java Development (1.8 and above), Spring Boot, ability to design API and RESTful services, and an understanding of transactions
• Strong experience writing Microservices using Java 1.8 and above.
• Good Experience in Behavior Driven Design ( Cucumber , Gherkin ).
• Data design experience in application, noSQL, familiarity with modern technology and architecture (cloud, virtualization, object stores, etc.), and experience with SDLC tools and agile development methodology
• Experience with Angular JS preferred.
• Experience with spring cloud , swagger and devOps tools preferred
• Experience in Domain Driven Design preferred.
• Experience with Mulesoft preferred.
• Experience in SAFe Agile methodology preferred.
• Experience in building presentation layers using Front-end technologies
• Good problem solving skills and strong analytical skills.
• Ability to lead technology initiatives, develop reports, dashboards, and processes to continuously monitor data quality and integrity, an ability to interpret system / business requirements and prepare specification and design document.

Desired Skills:

• Java, J2EE, JDBC , EJB, Servlets,, Messaging Platform, Agile waterfall

Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:

• Successful onboarding of professionals to buy their first pack
• Delivery of a high standard of customer success maintaining a single view per customer across channels
• Defining and leading the implementation of our customer success policies
• Selection and management of our customer success software
• Maintenance of the help site(s) and template responses - updating as new features become available
• Recruitment, training, and performance management of customer success staff

Requirements

• Experience in a high volume customer service environment
• Experience hiring and developing customer success staff
• A can-do attitude to get things done efficiently and resolve user queries in a single contact
• Excellent communication style and ability to stay calm under pressure

Desirable

• Knowledge of customer success platforms and how they work

• Bachelor’s degree in Computer Science, Software Engineering, or a related discipline
• 4+ years experience working in an IT environment
• 4+ years of Object-oriented design, functional programming
• Node JS API Development (Firebase API development is a plus)
• Angular or VUE or React JS Front end Development (VUE Js Experience is a plus)
• HTML / CSS responsive development
• Experience using any database
• Experience developing in an Agile / SCRUM Environment
• Experience developing mission-critical applications
• Strong business and technical acumen
• Excellent verbal and written communication skill