Customer Support executive

Responsibilities:

• Technical Leadership & Delivery: Lead the design, development, and deployment of customized Salesforce solutions, ensuring adherence to best practices for architecture, scalability, and security.
• Project Oversight: Oversee all technical aspects of Salesforce projects, from requirements gathering to final deployment, including integration, testing, and performance optimization.
• Team Management: Provide technical leadership and guidance to a team of Salesforce developers, conducting code reviews, setting development standards, and ensuring timely and quality deliverables.
• Stakeholder Collaboration: Work closely with business stakeholders to understand their requirements, translate them into technical specifications, and ensure successful implementation.
• Custom Development: Architect and build custom Salesforce applications using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce tools.
• Integrations: Design and implement Salesforce integrations with third-party systems using REST, SOAP, and API integration tools such as Mulesoft.
• Platform Optimization: Manage, maintain, and optimize existing Salesforce environments, identifying opportunities for improvements in performance, security, and user experience.
• Continuous Improvement: Stay current with Salesforce releases and platform enhancements, recommending updates and innovations to keep systems at the cutting edge.
• DevOps & CI/CD: Drive the adoption of DevOps practices, including continuous integration and deployment (CI/CD), ensuring smooth and efficient code management processes.
• Mentorship: Mentor junior developers, providing guidance on best practices, troubleshooting, and problem-solving, fostering a culture of continuous learning and technical excellence.

JD for Sales Executive 

About SynergyLabs

Synergy Labs is a Gurgaon-based specialized artificial intelligence solution provider focusing on smart policing solutions using computer vision. Synergy Labs has delivered custom-made machine learning solutions tailored to business needs and requirements in various industries, systematically designed by applying MIT's approach to design thinking in order to deliver a scalable product that exceeds customer expectations. Our team of 20+ AI researchers and developers use the latest technologies, frameworks & hi-tech methodologies to offer impeccable and quality services globally.

We help our clients worldwide to deliver their vision to their numerous customers effortlessly. Our services & solutions are designed for large-scale businesses as well as start-ups.

Job brief

We are looking for an enthusiastic marketing executive to join our marketing/Sales department and provide creative ideas to help achieve our goals. You will have administrative duties in developing and implementing marketing strategies.

As a marketing executive, you will collaborate with our marketing and advertising team in all stages of marketing campaigns. Your insightful contribution will help develop, expand and maintain our marketing channels.

It will help you acquire marketing skills and provide you with knowledge of various marketing strategies. Ultimately, you will gain broad experience in marketing and should be prepared to enter any fast-paced work environment.

Responsibilities

● Collect quantitative and qualitative data from marketing research

● Perform market analysis and research on the competition

● Call the client and check the requirements

● Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors.

● Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

● Submits orders by referring to price lists and product literature.

● Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

● Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.

● Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

● Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

● Provides historical records by maintaining records on customer sales.

● Contributes to team effort by accomplishing related results as needed.

● Manage and update company database and customer relationship management systems (CRM)

Requirements

● Strong desire to learn along with professional drive

● Solid understanding of different marketing techniques

● Excellent verbal and written communication skills

● Excellent knowledge of MS Office

● Familiarity with marketing computer software and online applications (e.g. CRM tools, Online analytics)

● Passion for the marketing industry and its best practices

● Current enrollment in a related BS or Masters degree

Roles and Responsibilities-

• Planning concepts by studying relevant information and materials.

• Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.

• Preparing finished art by operating necessary equipment and software.

• Coordinating with web designers, marketing, printers, and colleagues as necessary.

• Contributing to team efforts by accomplishing tasks as needed.

• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop.

• Reviewing final layouts and suggesting improvements when necessary
  
  Requirements-
  * Proficiency with required desktop publishing tools, including Photoshop and Illustrator Adobe XD.
  * A strong eye for visual composition.

  * Able to give and receive constructive criticism.

  * Effective time management skills and the ability to meet deadlines.Knowledge of Video Editing preferable (Adobe Premiere Pro / After Effect)
  *Experience with computer-aided design.