Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Apply only if you have
- Proven experience in a customer support role
- Track record of over-achieving performance
- Strong listening, written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must be fluent in English & Hindi
- Ability to work in shifts
Bonus
- If you have worked in a fin-tech company
- If you have worked in a B2C tech startup
About Fampay
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Main duties/responsibilities
- Design & implement good quality software and databases as per the software specification.
- Participate in effort estimations.
- Participate in design discussions and own module designs.
- Effective troubleshooting of technical issues and bugs.
- Package deployment and release management.
- Provides technical support to customers.
- Provides training and guidance to the new developers and junior team members.
- Participate in Requirement discussions.
- Participate in Project related meetings if required.
Technical Knowledge
- Hands on experience in Angular ,HTML5, CSS3, JavaScript.
- Hands on experience in Node.js.
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- RDBMS and Document Database.
- Hand on experience in AWS services, DevOps, GIT, Agile and Jira will be an added advantage.
Experience
- 2-5 years of experience in the relevant field.
Job Description:-
In this role, you will be an integral part of our team responsible for developing and maintaining new applications that support assessment systems. This is a unique opportunity to contribute to an important regional initiative.
Role Responsibilities:
Analysis and Design: Collaborate with stakeholders and the Application Systems team to deeply understand application requirements. Develop technical design documents following business standards.
Programming and Testing: Actively engage in application programming to meet business requirements. Conduct unit testing and assist in functional, load, and user acceptance testing when needed.
Project Review and Enhancement: Review ongoing projects and provide valuable recommendations for improvement. Be open to assisting in related tasks as directed by the line Manager.
The Successful Applicant
To excel in this role, you should possess the following qualifications and skills:
Java Expertise: Strong experience in Java Application Design, Coding, and Implementation.
Front-End Development: Excellent skills in front-end development using Angular 10, Bootstrap, and Typescript.
Technology Stack: Proficiency in Java, Spring Suite, Hibernate, PostgreSQL, Docker, Kubernetes, Rest APIs, and Micro-services is highly desirable.
Agile Methodologies: Familiarity with Agile development methodologies, including refactoring, TDD, and continuous integration.
Client Interaction: Exceptional client-facing and presentation capabilities.
Team Collaboration: Ability to work effectively both autonomously and within a team.
If you are a skilled Full-stack developer passionate about creating innovative solutions and meet the above-mentioned qualifications, we invite you to apply for this exciting opportunity.
To apply, please submit your resume and a cover letter detailing your relevant experience and why you believe you fit this position.
Big Data Engineer- SCALA
Required Skills:
1. Experience in building modern and scalable REST – based microservices using Scala, preferably with Play as MVC framework.
2. Expertise with functional programming using SCALA
3. Experience in implementing RESTful web services in Scala, Java or similar languages.
4. Experience with No SQL and SQL databases.
5. Experience in information retrieval and machine learning
6. Experience/ knowledge in big data using Scala spark, ML, Kafka, and Elastic search will be plus.
Designation: Technical Recruiter
Location: Indore (M. P.)
Duration : Full time
Roles and Responsibilities
- Should have experience of various job portal like Naukri.com, LinkedIn, Monster etc.
- Should have min 6 month - 5 yrs. of experience in in -house / international recruitment.
- Sound understanding of all technology like ROR, React JS, Java, .Net, PHP, Python, Android / Mobile development etc.
- Must be excellent in communication skills oral and written.
- Monitor and maintain office equipment; inventory supplies and order replacement supplies as needed
- Create, update, and maintain personnel records, financial records, and other records/data
- Support department managers, staff, and CEO
- Coordinate building and maintenance issues for general repair and updates
- Monitor incoming and outgoing mail; receive and sign for mail/packages from couriers and deliver to the proper recipient
- Prepare correspondence, documentation, or presentation materials
- Assist other departments with administrative or clerical support
- Routine Calling and communication duties in specific hours in different segment
Required Skills:
- Bachelor’s degree in business, administration, or a related field preferred
- Prior experience handling administrative responsibilities or related field
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars a must.
- Highly organized multitasker who works well in a fast-paced environment
- Willingness to learn and to grow with the company
- Excellent written and verbal communication skills
- Responsible for collecting all in-scope business requirements
- Able to prioritize requirements and negotiate on deployment timeframes on behalf of the development team
- Ability to perform detailed analysis to ensure all aspects of the business requirement are understood
- Able to formalize business requirements, ready for two way communication business communications up and technical communications down
- Capable of managing all non-technical aspects of the new requirements
- Capable of working with the test team to develop/ review test scripts and profile of test data
- Able to produce ad-hoc SQL queries/ ad-hoc reports that can be used to monitor success of the new requirement by ensuring data is being created as it should
- Must have worked on medium to large size custom application development projects and has exposure to all phases of the SDLC
- Experience in Insurance Domain is a must
- Proficient in using Microsoft Office tools
- Get actively involved in various project phases
- Act as a key interface between users and development teams
- Technology Graduate: B.Sc IT, MSc IT / B.Tech, M.Tech/ BCA, MCA
FlytBase is committed to delivering drone automation solutions for warehouse inventory management. Sales at FlytBase involves segmenting the target market, in-depth understanding of customer pain points, creating a portfolio of techno-commercial collateral, helping stakeholders build a business case for drone adoption, generating high-quality leads, and driving closure of commercial contracts. We believe that sustained intensity, go-to-market creativity and customer empathy are crucial for world-class sales performance in emerging technologies, besides a keen eye for detail, a genuine interest in drones, and written communication skills.
What Will Be My Role & Responsibilities?
Primary responsibilities include:
• Generate B2B sales leads and nurture them, while tracking conversion rates, timelines, cost of leads, etc.
• Be an expert user of tools such as LinkedIn Sales Navigator, Lusha, Hunter, Owler, Zoominfo, Mailchimp, GetProspect, ZeroBounce, Funnelbake, Pipedrive, Hubspot, Intercom, Drift, etc. for company analysis and lead generation
• Use Internet research to develop company & contact lists, curate email databases, CXO lists, etc.
• Measure, track & improve RoI on investments in lead generation initiatives
• Be passionate about using the latest & best marketing automation & lead generation tools
You can also aspire to:
• Develop and execute strategies to expand inbound lead / demand generation
• Develop and execute strategies for outbound, targeted, account-based marketing
• Grow into a leadership position in the company.
Should I Apply?
Only those candidates need apply who:
• are willing to be held accountable for lead generation targets,
• have an undergraduate degree in engineering and can demonstrate 2+ years of full-time experience in lead generation for IP-rich software products,
• can be effective in an extremely fast-paced environment,
• are keen to work evenings and weekends to coordinate across time zones and meet deadlines,
• are able to start the role by July 2020, if selected, and
• love to generate sales leads!
What Will I Earn?
This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit and alignment to FlytBase’s long-term business strategy.
Indicative Compensation Range: 6 – 10 LPA
What Else?
Flexible work hours, informal dress code, talented colleagues, strong meritocracy, zero bureaucracy, professional autonomy, and a company-wide sense of purpose.
What Is FlytBase?
FlytBase (https://flytbase.com/" target="_blank">flytbase.com) develops intelligent software that leverages reliable, off-the-shelf drone hardware to automate and scale drone deployments for commercial use-cases. The FlytBase platform is hardware-agnostic, has intelligent plugins for autonomy, manages drone fleets via 4G/5G, and uses APIs to integrate into enterprise workflows. FlytBase is a Silicon Valley (California, USA) company and has offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally, the most recent one being the ‘NTT Data Open Innovation Global Champion 2019’ award.
Requirements:
- Overall experience in the field of Information risk and security related initiatives/ projects.
- Experience in the areas of Infrastructure Security Audit, IT Security, Vulnerability Assessment, Risk Assessment, Web Application Security, Network Security Review, Network Architecture Review, Mobile Application Security Testing, Configuration Review, Source Code Review, Wireless Pentest, Process Review etc.
- Ability to understand business concepts and integrate business risk elements into security operations.
- Experience in conducting VAPT.
- Experience with web application vulnerability scanning tools (e.g., IBM AppScan, HP Web inspect, Acunetix, NTO Spider, BurpSuite Pro).
- Strong ethics and understanding of ethics in business and information security.
- Should have exposure to Code review, Network VA/PT and App VA/PT work.
- Understanding and familiarity with common code review methods and standards.
- Experience with code scanning toolsets such as Fortify and Ounce.
- Understanding of HTTP and web programming.
- Knowledge of OWASP tools and methodologies, common security requirements within ASP.NET application, standard SDLC practices.
- Knowledge of Network Security technology in areas of Firewall, IPS, VPN, Gateway security solutions (proxy, web filtering).
- In-depth understanding on Common Vulnerability Exposure (CVE)/ Cert advisory database.