Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Apply only if you have
- Proven experience in a customer support role
- Track record of over-achieving performance
- Strong listening, written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must be fluent in English & Hindi
- Ability to work in shifts
Bonus
- If you have worked in a fin-tech company
- If you have worked in a B2C tech startup

About Fampay
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- Proficiency in Angular (v8+) and TypeScript.
- Strong knowledge of HTML5, CSS3, and JavaScript/ES6+.
- Hands-on experience with RxJS for reactive programming.
- Experience with state management libraries like NgRx or similar.
- Familiarity with RESTful APIs and JSON data structures.
- Understanding of authentication and authorization mechanisms (OAuth, JWT).
- Experience with Angular CLI for project setup and management.
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- Strong experience with Jasmine, Karma, or other testing frameworks.
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Join CD Edverse, an innovative EdTech app, as AI Specialist! Develop a deep research tool to generate comprehensive courses and enhance AI mentors. Must have strong Python, NLP, and API integration skills. Be part of transforming education! Apply now.
What you will be doing:
1. Enable growth:
• Create a design that effectively communicates the intent or the purpose of the collateral in interesting
ways.
• Convert creative briefs into compelling design for our target audience to enable growth.
• Comfortably manage multiple projects simultaneously with the best turnaround time.
• Work closely with the Design team and Marketing team to achieve the best results.
Internal
2. Develop Agile Design:
• Adapt to Brand Guidelines and design collaterals in an efficient way.
• Minimize monotony and efficiently work on value-driven design projects.
• Conduct multiple iterations based on the team feedback and Brand Communication.
• Contribute to Internal Communications, Sales, Social, and Brand communication seamlessly.
3. Be Curious & Creative:
• Continuously improve the existing designs with a growth and experimentation mindset.
• Contribute creatively to social media Posts, Interactions, and responses.
• Stay ahead in design thinking by actively learning and researching.
• Develop the brand repository, which is an inspiration for Layout, composition, illustrations, graphics, etc.
What you need to bring:
• 2-4 years of experience in Graphic designing or a similar role.
• One should be highly creative and have an impressive portfolio of design projects.
• Proven experience with Adobe Suite- proficiency in Adobe Illustrator, InDesign, Photoshop.
• Team spirit: effective communication skills to collaborate with various stakeholders.
• Must have good written and verbal communication skills with the ability to seamlessly coordinate with
external clients.
• Great at managing time with multi-tasking ability.
• Any graduate or non-graduate with relevant field experience is welcomed into the family.
Responsibilities:
- Contacting potential clients to establish rapport and arrange meetings.
- Planning and overseeing new marketing initiatives.
- Researching organizations and individuals to find new opportunities.
- Increasing the value of current customers while attracting new ones.
- Finding and developing new markets and improving sales.
- Attending conferences, meetings, and industry events.
- Developing quotes and proposals for clients.
- Developing goals for the development team and business growth and ensuring they are met.
- Training personnel and helping team members develop their skills.
● Medical Program implementation On Ground as per scope of work.
● Liasoning with authorities for smooth operations.
● Managing Team deliverables.
● Conduct training and capacity building of local resources.
● Source medical personnel and implementation managers at specific locations where
required.
● Publish daily status updates and reports during the assessment.
● Drive health outcomes as per project specifications.
● Ensure quality of on ground operations and implement as per SOPs
● Escalate related risks and concerns when necessary
● Take responsibility for more than one aspect of business unit performance, e.g. cost
management, customer service levels, Vendor Management
● Take up client relationship management responsibilities.
We are looking for Senior Software Engineer with expertise and experience in designing and automating the testing framework of web applications. The role involves continuous collaboration with development team, partners.
Responsibilities:
write test cases for the application
automate the test cases using selennium
Create Integration tests to ensure the quality of code
Build the testing framework to automate the Web API testing using core Java
Build the framework using selenium to automate the UI testing
Address and improve any technical issues
Strong commitment to quality and delivery
Collaborate well with engineers, and specialists to design and create advanced, elegant and efficient system
Create Integration tests to ensure the quality of code
Implement Continuous integration and automate the regression test suite
Write code that is cross-platform and cross-device compatible
You will be part of a talented software team that works on mission critical applications. Candidates should be willing to increase his/her circle of competence by researching for solutions in handover mannual and online resources. Ability to work independently is highly appreciated.
Requirements :-
- Graduate in Computer Science, Engineering or a related subject.
- 2+ years proven hands-on Software Development experience in JAVA.
- Perseverent in solving coding problems.
- Understanding of concepts related to .xml and .xsd files like targetNamespace, schema, xml datatypes, linkbases, arcs etc.
- Strong knowledge and hands-on experience of Java OOPs concepts, inheritance, abstract classes, interfaces, generics, exception handling and multithreading.
Good to have :-
- Experience with XML parsers like SAX.
- Experience with JSON file processing libraries like GSON.
- Dependency and build management using Maven scripts.
- Familiarity with Tomcat deployment.
- Familiarity with Spring Boot.
- Familiarity with Git/SVN for version control.
Responsibilities :-
- Developing features for validation engine.
- Attending client queries and assisting the clients in product integration.
- Catchup with the XBRL domain asap.
- Debugging and fixing bugs in the codebase. Testing changes for impact using available test harnesses.
About IRIS:
IRIS Business Services Limited (IRIS), is India's only listed SaaS Company that provides technology solutions/services in the regulatory technology space in across 42 countries globally. We are a pioneer and provide XBRL/iXBRL solutions for compliance, data and analytics. We are a global company headquartered in Navi Mumbai, India with subsidiaries in USA, Singapore and Italy and an affiliate firm in the UAE.
We are a company where technology expertise and domain knowledge come together to create cutting edge compliance solutions covering data and content management and information dissemination for issuers/ enterprises, regulators, governments, institutional clients etc. Our deep hands-on expertise in the XBRL space has been built over 17 years.
We are members of XBRL International, XBRL US, XBRL Europe and XBRL South Africa. In each of these jurisdictions, we contribute significantly to the development and adoption of the standard. IRIS is an ISO 27001:2013 certified organization.
IRIS has a flat organization structure which facilitates growth, opportunities, direction-setting, decision making and ownership at various levels.
To read more about IRIS visit our website: http://www.irisbusiness.com/">www.irisbusiness.com
Customer Success Specialist
Location - Pune
Promobi is looking for a Customer Success Specialist who would be responsible for
developing customer relationships to promote customer retention and loyalty. Who will
value and nurture the client-business relationship and will connect the company product to
the customer to maximize satisfaction? Someone who would be Reviewing the existing
customer accounts and customer satisfaction. And will focus on growing additional sources
of revenue and product reach within accounts.
Key Responsibilities :
The individual role that you’ll play in our team:
● To support the post-sales customer lifecycle as it relates to customer adoption,
on-going support, program optimization, and expansion.
● Create better modes of operations to make customer service easier for both team
members and customers.
● Pay attention to customer’s details and complaint
● Provide customer training and education on company products.
● Provide technical support to the customer, with the help of the Technical team
● Establish a successful account management routine.
● Create, manage and track customer data using online tools
● Develop and implement a well-planned customer on-boarding
● Support customer renewals, proactively identifying and prioritizing resources and
strategic value and renewal timeframe.
● Closely monitor the assigned Accounts; providing insight to Customers.
● To be responsible for customer retention and the prevention of churn across our
Customer base
● Focus on customer relationship management by helping them to upgrade to better
plans and get more revenue for the business.
What we want to see in the potential Candidate
● Ability to work on customer relationship management applications
● Quick learner and versatile.
● Must possess strong communication skills in English,---both written and verbal
● Excellent skills for communicating and relating with both team members and
customers
● Good interpersonal skills to create a cordial relationship with team members
● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
● Have good to handle disputes and emergencies
● Must have a strong understanding of our Customers’ business objectives
● Ability to identify and articulate how solution supports achievement of the
Customers’ strategic business goals
● An excellent problem solver with strong analytical skills
● The ability to manage your time and plan your day effectively
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including
smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps
and content. It supports the management of Android, iOS, macOS and Windows 10 devices
and ensures streamlined device management operations with InterOps. Fusion of Endpoints
at Scale.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS devices
from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management

Collaborate with cross - functional terms to define and design new features .
Work on bug fixing and improving applications performance.
Hands on experience in optimizing code for application performance.
Ability to deliver projects on time by satisfying clients needs .
Wiriting modular , resuable, maintainable , well documented and fully tested code.

