Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Apply only if you have
- Proven experience in a customer support role
- Track record of over-achieving performance
- Strong listening, written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must be fluent in English & Hindi
- Ability to work in shifts
Bonus
- If you have worked in a fin-tech company
- If you have worked in a B2C tech startup
Shubham Vishwakarma
Full Stack Developer - Averlon
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Java
Spring Boot- Develop, enhance, and maintain Java-based applications using Spring Boot and related frameworks.
- Design, implement, and optimize Microservices with RESTful APIs.
- Build and manage Spring Batch jobs, including scheduling, chunk processing, partitioning, and error handling.
- Apply object-oriented design (OOD) and GoF design patterns (Factory, Singleton, Strategy, Observer, etc.).
- Write clean, maintainable, and scalable code following best coding standards.
- Integrate applications with databases (SQL/NoSQL) and messaging systems (Kafka/RabbitMQ).
- Participate in code reviews, technical discussions, and architectural decisions.
- Troubleshoot production issues and ensure application performance, scalability, and reliability.
- Work in an Agile/Scrum environment and collaborate with cross-functional teams.
Technical Skills Required
- ** Core Java 8+**, OOP, Collections, Multithreading
- ** Spring Boot**, Spring MVC, Spring Data JPA
- ** Spring Batch** (Job/Step configuration, Tasklets, Readers/Writers, partitioning)
- ** Microservices** (REST, API Gateway, service discovery, resilience patterns)
- ** Design Patterns** (Factory, Singleton, Adapter, Strategy, Builder, Observer, etc.)
- ** Databases:** MySQL/PostgreSQL/Oracle, MongoDB (optional)
- ** Messaging:** Kafka / RabbitMQ (preferred)
- ** Build tools:** Maven/Gradle
- ** CI/CD:** Jenkins, GitLab CI, or similar
- ** Cloud:** AWS / Azure / GCP (optional but preferred)
- ** Testing:** JUnit, Mockito
JavaJava Developer:
Total work Experience: 2 to 4 Years
Desired Skill Set:
Responsibilities:
· Proficient in Java, with a good knowledge of its ecosystems
· Solid understanding of object-oriented programming
· Familiar with various design and architectural patterns
· Skill for writing reusable Java libraries
· Knowledge of concurrency patterns in Java
· Familiarity with concepts of MVC, JDBC, and RESTful
· Experience with popular web application frameworks, such as Play and Spark
· Familiarity with Java GUI frameworks such as Swing, SWT, and AWT depending on project requirements.
· Knack for writing clean, readable Java code
· Experience with both external and embedded databases
· Understanding fundamental design principles behind a scalable application
· Basic understanding of the class loading mechanism in Java
· Creating database schemas that represent and support business processes
· Basic understanding of JVM.
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JavaSpring Boot- Experience in Core Java 5.0 and above, CXF, Spring.
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- Good Experience into Microservices , Data structures , Oops , Algorithms, multithreading etc
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About Company
Our client is a Tech Based Platform for freelance Photographer, Videographers, Food stylist and Cinematographer. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.
Roles & responsibilities:
- Training the tele sales team.
- Writing sales scripts and customer answer sheets.
- Implementing sales strategies.
- Managing and leading the tele sales team.
- Monitoring the performance of the sales team.
- Setting weekly and monthly sales targets.
- Maintaining customer relationships.
- Handling escalated customer complaints.
- Compiling and presenting sales reports
- Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
- Meeting planned sales goals.
- Setting individual sales targets with the sales team.
- Coordinating with marketing on lead generation.
Requirements:
- Bachelor’s degree in business or related field.
- Experience in planning and implementing sales strategies.
- Experience in customer relationship management.
- Experience managing and directing a sales team.
- Excellent written and verbal communication skills.
- Dedication to providing great customer service.
- Ability to lead a sales team.
Python
Django
FlaskRoles and Responsibilities
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detailed analysis of business problems and technical environments to derive a
solution.
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preferably Python.
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Must have Skill - Linux, Networking, Python, Cloud
Additional Skills-OpenStack, Kubernetes, Shell, Java, Development
React.js
Javascript
Redux/FluxWe are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
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Developing new user-facing features using React.js
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Building reusable components and front-end libraries for future use
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Optimizing components for maximum performance across a vast array of web-capable devices and browsers
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Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
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Thorough understanding of React.js and its core principles
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Experience with popular React.js workflows (such as Flux or Redux)
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Familiarity with newer specifications of EcmaScript
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Experience with data structure libraries (e.g., Immutable.js)
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Knowledge of isomorphic React is a plus
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Familiarity with RESTful APIs
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Knowledge of modern authorization mechanisms, such as JSON Web Token
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Familiarity with modern front-end build pipelines and tools
Flutter
iOS App DevelopmentJava- Create and maintain mobile applications.
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The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.
As a Talent Acquisition Manager, you will be responsible for managing the full cycle recruitment process starting from sourcing to on- boarding and generating an excellent candidate experience.
What you will do:
- Working closely with the Founders of the company to design and implement the overall Talent Acquisition and Organization development strategies
- Developing an effective hiring process for each requirement and setting evaluation parameters for the purpose of assessment
- Utilizing effective networking methods to build a robust pipeline of candidates for potential hiring needs
- Collaborating with hiring managers to refine and implement innovative hiring strategies
- Proactively sourcing candidates through multiple channels like job portals, headhunting, referrals, social media and others
- Screening resumes, interviewing and managing candidates throughout the interview process till final offer negotiation
- Managing candidate status in the internal applicant tracking system
- Gaining market intelligence by performing competitor analysis and talent mapping
- Maximizing ROI on recruitment costs
Desired Candidate Profile
What you need to have:- MBA from tier 1/ 2 colleges
- At least 5-10 years experience in core recruitment
- Tech and startup experience preferred
- Knowledge of applicant tracking systems
- Good presentation skills
- Excellent verbal and written communication skills
- Proficiency in MS Office Applications
!! Looking for Technical Talent Acquisition Partner !!
REQUIRED SKILLS & QUALIFICATIONS:
- Proven work experience as a Talent Acquisition Specialist or similar role (preferably from the IT Industry).
- Familiarity with social media, resume databases and job portals.
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
- Excellent verbal and written communication skills
- A keen understanding of the differences between various roles within organizations.
- Degree in Human Resources Management or relevant field.
PREFERRED SKILLS & QUALIFICATIONS:
- Minimum 3 years of experience in the IT industry.
Job Type: Full-time
Salary: Up to ₹600,000.00 per year
COVID-19 considerations:
It's permanently remote.
Our client is a disruptive performance marketing agency with a data-driven approach adding impetus to its client's growth. The agency has developed two proprietary tools that enables them to execute large scale marketing campaigns. Atomated media buying, centralized data tracking, business intelligence reports and personalized ads are the major services offered to the clients.
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- Preparing and analysing of performance reports & review with clients.
- Providing strategic insights on the landing page, ad creative etc.
- Analysing performance of digital campaigns across the level; providing tactical recommendations for increased performance.
- Assisting in identifying opportunities that are most effective at driving conversions, revenue, ROI, and scale across Digital Marketing programs.
- Measuring the success of campaigns using appropriate key performance indicator (KPI) classifications – impressions, clicks, CTR, CPC, CPA, CPM, conversions.
- Reviewing and analysing results from current program offerings & suggesting changes and enhancements to help increase conversions, revenue and ROI.
- Assisting in training on tactical processes and best practices to Digital Analyst(s).
- Attending and participating in all relevant meetings.
- Collecting, reporting, analysing and interpreting the digital analytics data to drive decision making and improve its digital products.
- Creating case studies on the work.
- Researching, building frameworks and innovating the offering portfolio of the company.
- Establishing thought leadership by contributing articles towards the official.
- Managing projects related to digital analytics from start to finish including data integration, report and dashboard automation, product analytics and insight, data collection, and product optimisation
- In depth knowledge of Google Adwords, Facebook Ads and Google Analytics.
- Ability to multitask in a fast paced environment.
- A firm believer in stats and can weave stories around numbers.
- Aggressive about meeting goals & timelines.
- Editorial experience is a plus.
- Strong writing and creativity skills.
- Detail-oriented, takes initiative.
- Able to effectively work independently, or at times as part of a team.
- Strong working knowledge of Microsoft Office, specifically Word, Excel and PowerPoint is a must.
- Excellent problem solving and analytical skills and combine creativity with strong quantitative skills.
- Above 80% in class 10th & 12th Maths score.
- BE/ BTech - Should be from Tier 1/ Tier 2 college
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon