Cutshort logo
Fampay logo
Customer Support executive
Customer Support executive
Fampay's logo

Customer Support executive

Janani Sathviga's profile picture
Posted by Janani Sathviga
0 - 4 yrs
₹2L - ₹4L / yr
Remote, Bengaluru (Bangalore)
Skills
Customer Support
Customer Service
Customer Retention
About this role
When the entire company takes Customer Support seriously, a department specialized for it needs to be top notch. Being the direct point of contact between us and our esteemed young customers, you ensure that you represent our values, mission and brand image accurately. The Customer Support team at FamPay, like in any other B2C tech startup, can make or break us.
 
In addition to resolving issues and closing tickets, you deliver a consistent and stunning customer experience. You work closely with your mentor to understand what queries may arise and ensure customer loyalty is achieved.
 
If you are a patient listener, attentive to details, use positive language and possess the ability to communicate clearly, we would love to connect with you.

Responsibilities

  • Manage incoming calls, chat and emails from customers in a timely manner
  • Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
  • Manage and resolve customer complaints, escalate to Customer Support Head when necessary
  • Build sustainable relationships and trust with customers through an open communication
  • Provide accurate & complete information to improve customer satisfaction leading to noticeable results
  • Maintain records of every interaction and forward to concerned team member whenever necessary

Apply only if you have

  • Proven experience in a customer support role 
  • Track record of over-achieving performance
  • Strong listening, written and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Must be fluent in English & Hindi
  • Ability to work in shifts

Bonus

  • If you have worked in a fin-tech company
  • If you have worked in a B2C tech startup
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Fampay

Founded :
2019
Type :
Product
Size :
20-100
Stage :
Raised funding

About

FamPay is India’s first payment app for teenagers and their families. With FamPay, minors can do UPI, P2P and card payments without the need to set up a bank account. FamPay allows parents to send money to their kids below the age of 18, which they can spend securely any time, anywhere, under parent’s supervision. FamPay aims at making payments smooth and fun for children.
Read more

Connect with the team

Profile picture
Aayush Gupta
Profile picture
Janani Sathviga

Company social profiles

linkedintwitterfacebook

Similar jobs

Wissen Technology
at Wissen Technology
4 recruiters
Anand V
Posted by Anand V
Bengaluru (Bangalore)
3 - 6 yrs
₹8L - ₹20L / yr
skill iconAngular (2+)
skill iconJavascript
TypeScript
RxJS
skill iconHTML/CSS
  • Proficiency in Angular (v8+) and TypeScript.
  • Strong knowledge of HTML5, CSS3, and JavaScript/ES6+.
  • Hands-on experience with RxJS for reactive programming.
  • Experience with state management libraries like NgRx or similar.
  • Familiarity with RESTful APIs and JSON data structures.
  • Understanding of authentication and authorization mechanisms (OAuth, JWT).
  • Experience with Angular CLI for project setup and management.
  • Proficiency in browser developer tools for debugging.
  • Strong experience with Jasmine, Karma, or other testing frameworks.
  • Familiarity with build tools like Webpack or Vite.


Read more
CD Edverse
at CD Edverse
2 candid answers
Ashish Yadav
Posted by Ashish Yadav
Remote only
1 - 5 yrs
₹10L - ₹15L / yr
skill iconPython
LangChain
skill iconMachine Learning (ML)
Natural Language Processing (NLP)
AI Agents

Join CD Edverse, an innovative EdTech app, as AI Specialist! Develop a deep research tool to generate comprehensive courses and enhance AI mentors. Must have strong Python, NLP, and API integration skills. Be part of transforming education! Apply now.

Read more
saktapooni
Saurabh Agarwal
Posted by Saurabh Agarwal
Bengaluru (Bangalore)
3 - 6 yrs
₹6L - ₹8L / yr
Adobe Photoshop
skill iconAdobe Illustrator

What you will be doing:


1. Enable growth:

• Create a design that effectively communicates the intent or the purpose of the collateral in interesting

ways.

• Convert creative briefs into compelling design for our target audience to enable growth.

• Comfortably manage multiple projects simultaneously with the best turnaround time.

• Work closely with the Design team and Marketing team to achieve the best results.


Internal


2. Develop Agile Design:

• Adapt to Brand Guidelines and design collaterals in an efficient way.

• Minimize monotony and efficiently work on value-driven design projects.

• Conduct multiple iterations based on the team feedback and Brand Communication.

• Contribute to Internal Communications, Sales, Social, and Brand communication seamlessly.

3. Be Curious & Creative:

• Continuously improve the existing designs with a growth and experimentation mindset.

• Contribute creatively to social media Posts, Interactions, and responses.

• Stay ahead in design thinking by actively learning and researching.

• Develop the brand repository, which is an inspiration for Layout, composition, illustrations, graphics, etc.


What you need to bring:

• 2-4 years of experience in Graphic designing or a similar role.

• One should be highly creative and have an impressive portfolio of design projects.

• Proven experience with Adobe Suite- proficiency in Adobe Illustrator, InDesign, Photoshop.

• Team spirit: effective communication skills to collaborate with various stakeholders.

• Must have good written and verbal communication skills with the ability to seamlessly coordinate with

external clients.

• Great at managing time with multi-tasking ability.

• Any graduate or non-graduate with relevant field experience is welcomed into the family.

Read more
Casey Foods
at Casey Foods
7 recruiters
SUBHASHISH TRIPATHI
Posted by SUBHASHISH TRIPATHI
Malkangiri
3 - 6 yrs
₹2.5L - ₹3.6L / yr
Business Development
New business development
Sales
Communication Skills
Effective communication

Responsibilities:

  • Contacting potential clients to establish rapport and arrange meetings.
  • Planning and overseeing new marketing initiatives.
  • Researching organizations and individuals to find new opportunities.
  • Increasing the value of current customers while attracting new ones.
  • Finding and developing new markets and improving sales.
  • Attending conferences, meetings, and industry events.
  • Developing quotes and proposals for clients.
  • Developing goals for the development team and business growth and ensuring they are met.
  • Training personnel and helping team members develop their skills.


Read more
Healthsetgo Education
Gurugram
0 - 3 yrs
₹4L - ₹5L / yr
Event Management
Vendor Management
Field operations
Implementation

● Medical Program implementation On Ground as per scope of work.

● Liasoning with authorities for smooth operations.

● Managing Team deliverables.

● Conduct training and capacity building of local resources.

● Source medical personnel and implementation managers at specific locations where

required.

● Publish daily status updates and reports during the assessment.

● Drive health outcomes as per project specifications.

● Ensure quality of on ground operations and implement as per SOPs

● Escalate related risks and concerns when necessary

● Take responsibility for more than one aspect of business unit performance, e.g. cost

management, customer service levels, Vendor Management

● Take up client relationship management responsibilities.

Read more
Borderless Softech Pvt Ltd
Madri Prasad
Posted by Madri Prasad
Bengaluru (Bangalore)
4 - 9 yrs
₹5L - ₹25L / yr
Test Automation (QA)
Software Testing (QA)
Load Testing
Performance Testing
Stress Testing
+4 more

We are looking for Senior Software Engineer with expertise and experience in designing and automating  the testing framework of web applications. The role involves continuous collaboration with development team, partners.


Responsibilities:


write test cases for the application
automate the test cases using selennium 
Create Integration tests to ensure the quality of code

Build the testing framework to automate the Web API testing using core Java

Build the framework using selenium to automate the UI testing

Address and improve any technical issues

Strong commitment to quality and delivery

Collaborate well with engineers, and specialists to design and create advanced, elegant and efficient system

Create Integration tests to ensure the quality of code

Implement Continuous integration and automate the regression test suite

Write code that is cross-platform and cross-device compatible

Read more
IRIS BUSINESS SERVICES LIMITED
Laxmi Chettiar
Posted by Laxmi Chettiar
Navi Mumbai
2 - 6 yrs
₹2L - ₹7L / yr
skill iconJava
J2EE
Struts
Spring
Hibernate (Java)
+1 more
We are looking for a core Java Developer with experience in building high-performing, scalable, enterprise-grade applications.

You will be part of a talented software team that works on mission critical applications. Candidates should be willing to increase his/her circle of competence by researching for solutions in handover mannual and online resources. Ability to work independently is highly appreciated.

Requirements :-
- Graduate in Computer Science, Engineering or a related subject.
- 2+ years proven hands-on Software Development experience in JAVA.
- Perseverent in solving coding problems.
- Understanding of concepts related to .xml and .xsd files like targetNamespace, schema, xml datatypes, linkbases, arcs etc.
- Strong knowledge and hands-on experience of Java OOPs concepts, inheritance, abstract classes, interfaces, generics, exception handling and multithreading.

Good to have :-
- Experience with XML parsers like SAX.
- Experience with JSON file processing libraries like GSON.
- Dependency and build management using Maven scripts.
- Familiarity with Tomcat deployment.
- Familiarity with Spring Boot.
- Familiarity with Git/SVN for version control.

Responsibilities :-
- Developing features for validation engine.
- Attending client queries and assisting the clients in product integration.
- Catchup with the XBRL domain asap.
- Debugging and fixing bugs in the codebase. Testing changes for impact using available test harnesses.


About IRIS:

IRIS Business Services Limited (IRIS), is India's only listed SaaS Company that provides technology solutions/services in the regulatory technology space in across 42 countries globally. We are a pioneer and provide XBRL/iXBRL solutions for compliance, data and analytics. We are a global company headquartered in Navi Mumbai, India with subsidiaries in USA, Singapore and Italy and an affiliate firm in the UAE.


We are a company where technology expertise and domain knowledge come together to create cutting edge compliance solutions covering data and content management and information dissemination for issuers/ enterprises, regulators, governments, institutional clients etc. Our deep hands-on expertise in the XBRL space has been built over 17 years.

We are members of XBRL International, XBRL US, XBRL Europe and XBRL South Africa. In each of these jurisdictions, we contribute significantly to the development and adoption of the standard. IRIS is an ISO 27001:2013 certified organization. 


IRIS has a flat organization structure which facilitates growth, opportunities, direction-setting, decision making and ownership at various levels. 


To read more about IRIS visit our website: http://www.irisbusiness.com/">www.irisbusiness.com

Read more
Promobi Technologies
at Promobi Technologies
1 video
15 recruiters
Ritu Sarvade
Posted by Ritu Sarvade
Pune
2 - 8 yrs
₹4L - ₹10L / yr
Customer Success
Revenue growth
Key account management
ProMobi Technologies Pvt. Ltd.

Customer Success Specialist
Location - Pune

Promobi is looking for a Customer Success Specialist who would be responsible for
developing customer relationships to promote customer retention and loyalty. Who will
value and nurture the client-business relationship and will connect the company product to
the customer to maximize satisfaction? Someone who would be Reviewing the existing
customer accounts and customer satisfaction. And will focus on growing additional sources
of revenue and product reach within accounts.

Key Responsibilities :
The individual role that you’ll play in our team:
● To support the post-sales customer lifecycle as it relates to customer adoption,
on-going support, program optimization, and expansion.
● Create better modes of operations to make customer service easier for both team
members and customers.
● Pay attention to customer’s details and complaint
● Provide customer training and education on company products.
● Provide technical support to the customer, with the help of the Technical team
● Establish a successful account management routine.
● Create, manage and track customer data using online tools
● Develop and implement a well-planned customer on-boarding
● Support customer renewals, proactively identifying and prioritizing resources and
strategic value and renewal timeframe.
● Closely monitor the assigned Accounts; providing insight to Customers.
● To be responsible for customer retention and the prevention of churn across our
Customer base
● Focus on customer relationship management by helping them to upgrade to better
plans and get more revenue for the business.


What we want to see in the potential Candidate
● Ability to work on customer relationship management applications
● Quick learner and versatile.
● Must possess strong communication skills in English,---both written and verbal
● Excellent skills for communicating and relating with both team members and
customers
● Good interpersonal skills to create a cordial relationship with team members
● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
● Have good to handle disputes and emergencies
● Must have a strong understanding of our Customers’ business objectives
● Ability to identify and articulate how solution supports achievement of the
Customers’ strategic business goals
● An excellent problem solver with strong analytical skills
● The ability to manage your time and plan your day effectively


Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including
smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps
and content. It supports the management of Android, iOS, macOS and Windows 10 devices
and ensures streamlined device management operations with InterOps. Fusion of Endpoints
at Scale.

Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS devices
from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management
Read more
MindCrew Technologies
at MindCrew Technologies
3 recruiters
HR Executive
Posted by HR Executive
Indore
0 - 2 yrs
₹1L - ₹2L / yr
skill iconReact Native
Mobile App Development
skill iconJavascript
skill iconNodeJS (Node.js)
Building user-friendly IOS and Android apps on React Native Platfrom. proficient in Coding debugging.
Collaborate with cross - functional terms to define and design new features .
Work on bug fixing and improving applications performance.
Hands on experience in optimizing code for application performance.
Ability to deliver projects on time by satisfying clients needs .
Wiriting modular , resuable, maintainable , well documented and fully tested code.
Read more
Scofe Labs
at Scofe Labs
1 recruiter
Vignesh Iyer
Posted by Vignesh Iyer
Mumbai, Navi Mumbai, Pune
0 - 3 yrs
₹1L - ₹3L / yr
Sales
Business Development
Client Servicing
Presales
Salesforce
Scofe Labs is India's first company which creates 3D visualised Learning content for Engineering and Polytechnic Institutes across the various University's of India. Scofe Labs was formed by a team of young Engineers who understand the challenges of learning Engineering concepts using current 2D mediums.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos