Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Apply only if you have
- Proven experience in a customer support role
- Track record of over-achieving performance
- Strong listening, written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must be fluent in English & Hindi
- Ability to work in shifts
Bonus
- If you have worked in a fin-tech company
- If you have worked in a B2C tech startup
Shubham Vishwakarma
Full Stack Developer - Averlon
About Fampay
About
Company social profiles
Similar jobs
Salesforce Tech Lead
6+ yrs
Any 360 location - Hybrid
Can Join within 15-20 days
strong in LWC
Must have experience in Aura
Strong in Integration
Strong in Deployment
Must be able to handle complex data
Should be able to manage a team
Should understand Integration
Must be able to coordinate with multiple stakeholders
we are looking for a resilient, emphatic Business Development Executive to contribute to the company's growth.
PHP
Laravel
CodeIgniterAs a Senior Principal Engineer, you’ll lead a team of engineers through challenging development projects. Come join a highly collaborative team of skilled engineers with a passion for quality.
What You’ll do:
- Work in an agile environment, orchestrating a group mostly comprised of skilled PHP engineers of various levels to complete User Stories authored by professional Product Managers
- Architect highly scalable/transaction heavy web/API applications
- Work with 1-2 Frontend resources (in addition to backend PHP) through projects in React, Angular (maintenance), MooTools/Jquery (deprecation), Socket.io and serverside NodeJS
- Work with Product and QA Managers in multiple grooming sessions and sprint planning for your team
- Collaborate/coordinate with other Engineering Managers and Leads
- Work with QA and Application Support teams to triage bugs
- Work with DevOps to automate deployment and monitoring of applications
- Design and develop Restful APIs using frameworks with design patterns
- Design JSON payloads and various payload contexts
- Convert complex business rules and workflows from User Story requirements into SalesForce type CRM applications and client facing web portals
- Work with monolithic legacy codebases, along with design patterns in newer repositories
- Work with large database schemas of 500+ tables
- Write complex queries. Efficiently joining upwards of 20 tables, some containing +10m rows. In T-SQL or Doctrine ORM
- Integrate 3rd party platforms via APIs and callbacks
- Write Unit tests and documentation
What You Have:
- 10+ years professional experience developing APIs & web based applications in PHP as an individual contributor
- Prior experience working with organized development teams (5+ member pods)
- Prefer hands-on experience using MS SQL Server, CosmosDB, but other relational databases/NoSQL ok (MySQL, Postgres, MongoDB)
- Professional experience using open source PHP frameworks. Symfony3+ preferred (Laravel, CodeIgniter - ok)
- Experience scaling in LAMP, but also leveraging Redis, RabbitMQ, Elastic Search (ELK), SupervisorD, Socket.io, centralized Session stores
- Prefer experience designing fault tolerant architecture on cloud deployments (loadbalancing, clustering, reducing/eliminating single points of failure, etc)
- Understand branching, merging, pull requests and conflict resolution in Git (Bitbucket or Github)
- Experienced in leveraging issue tracking systems and wikis for documentation (Jira/Confluence)
- Comfortable on CentOS Linux, command line, SSH, SFTP, SCP…
- Full stack is a plus (JavaScript, CSS, HTML, React/Angular/Vue)
- Able to onboard self and others while working entirely remotely in EST
- Experience in Azure PaaS and IaaS
- Experience crafting architecture diagrams in Visio or LucidChart
- Problem solving skills and a proactive work style
- Strong interpersonal & communication skills
Primary Responsibilities:
- We need strong SQL database development skills using the MS SQL server.
- Strong skill in SQL server integration services (SSIS) for ETL development.
- Strong Experience in full life cycle database development project using SQL server.
- Experience in designing and implementing complex logical and physical data models.
- Exposure to web services & web technologies (Javascript, Jquery, CSS, HTML).
- Knowledge of other high-level languages (PERL, Python) will be an added advantage
- Nice to have SQL certification.
Good to have:
• Bachelor’s degree or a minimum of 3+ years of formal industry/professional experience in software development – Healthcare background preferred.
Data AnalyticsWith the ever-growing demand for healthcare services among the ever-increasing population, our client acts as a diagnostic laboratory providing various services such as routine testing, pathology services, radiology and genomic testing. They even provide various healthcare packages such as full body packages, fever packages, heart packages, etc.
Headquartered in Noida, our client works as a technology empowered, well-equipped and advanced testing lab, built in line with the globally recognized standards. They have their home sample-collection service in, approx., 120+ cities with 30+ laboratories and 700+ walk-in wellness & collection centres across India.
Our client aims for the accessibility of health tests to all Indians through a combination of well-equipped labs, technology and strong radiology network. They are backed by tier 1 VCs and have raised more than $60 million in funding this year.
As a Manager - Consumer Insights, you will be responsible for leveraging the expertise in conducting research & analysis and presenting the consumer insights to the management, thus supporting decision-making.
What you need to do:
- Researching, studying and analysing the current market trends and consumer behaviour for gathering insights from the same
- Consistently monitoring qualitative and quantitative consumer behaviour, needs, concerns and pain points & mapping the same with the proposed approach enabling better decision-making
- Presenting the research and conclusions to various concerned teams and leadership personnel in regular intervals, basis their current requirements
- Recommending strategic steps and changes that are required, to the management, basis the research insights that are drawn
- Being updated with current industry and market trends, changes, developments and also the regulatory impacts through internal and external sources and sharing the same with the internal teams
- Partnering, coordinating and negotiating with external agencies for gathering consumer/market data and driving consumer research activities
- Interacting and working with various stakeholders such as internal divisions as well as external professional sources
- Maintaining an updated and accurate database and reporting the same to the management in regular intervals
Desired Candidate Profile
What you need to have:- Graduation is a must. MBA is highly preferred
- Relevant work experience of 5 – 15 years in strategic research/consumer insights is required
- Outstanding communication skills (Verbal & Written)
- Proficiency in MS office suite
- Excellent listening, researching, analytical, negotiation, interpersonal and presenting skills
Kubernetes
DockerPosition Level: Senior Engineer
Company Overview:
AskSid.ai is a 4 years old start-up based in Bangalore, is fast growing and cofounded by
two ex-Mindtree employees each with 20+ years of experience. We were rated the No1
emerging SaaS company in India and won the NASSCOM EMERGE 50- League of 10
awards in 2019. Also got rated as the most innovative AI company in India for 2020 by
CII and Accenture Ventures. As a growing company, we are looking for passionate
engineers who aspire to build world class technology products of internet scale.
Job purpose:
Setup, optimize, and maintain Kubernetes clusters on Microsoft Azure Cloud.
Responsibilities
● Setup, maintain, optimize, and secure various Kubernetes clusters on MS Azure
Cloud
● Setup and maintain containers, container availability, auto-scalability, storage
management, DNS, Proxy setup and maintain firewall, app gateway, and load
balancers on MS Azure Cloud.
● Build and manage backup, restore, and DR activities
Knowledge and skills
Education and Experience
- Engineering in computer science
- 3-5 years of experience in setup and management of Kubernetes infrastructure
- Expert level skills in analytical & problem solving
- Ability to communicate clearly in English
- Microsoft Azure
- Kubernetes, AKS services as well as custom clusters on bare metal infrastructure
- Linux internals & services
- Docker, Docker Registry
- NGINX, Load Balancing, Firewall, Security, PKI
- Shell & Awk Script, Azure Templates & scripting, Python Scripting
- Knowledge of NoSQL Databases
PHP
HTML/CSS
JavascriptDescription
PHP Developer Job Description
We are looking to hire a talented PHP Developer to manage our back-end services and ensure a seamless interchange of data between the server and our users. As a PHP Developer, you will be responsible for developing and coding all server-side logic. You will also be required to maintain the central database and respond to requests from front-end developers.
To ensure success as a PHP Developer, you should have in-depth knowledge of object-oriented PHP programming, understanding of MVC designs, and working knowledge of front-end technologies including HTML5, JavaScript, and CSS3. Ultimately, a top-level PHP Developer can design and build efficient PHP modules while seamlessly
Requirements
PHP Developer Responsibilities:
- Conducting analysis of website and application requirements.
- Writing back-end code and building efficient PHP modules.
- Developing back-end portals with an optimized database.
- Troubleshooting application and code issues.
- Integrating data storage solutions.
- Responding to integration requests from front-end developers.
- Finalizing back-end features and testing web applications.
- Updating and altering application features to enhance performance.
PHP Developer Requirements:
- Bachelor’s degree in Computer Science or similar field.
- Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
- Understanding of object-oriented PHP programming.
- Previous experience creating scalable applications.
- Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
- Familiarity with SQL/NoSQL databases.
- Ability to project manage.
- Good problem-solving skills.
Benefits
Salary:300000 LPA to 500000 LPA
NodeJS (Node.js)
JavaPosition : Backend Developer – SDE3 : Java/Nodejs
As part of the engineering team, you would be expected to have deep technology expertise with a passion for building highly scalable products. This is a unique opportunity where you can impact the lives of people across 150+ countries!
Responsibilities
● Own architecture, design, development, and implementation of different modules/features of the services
● Design, develop, deploy and support web applications.
● Bring in industry best practices
● Discover opportunities for performance improvements
● Recommend ways to improve reliability, efficiency and code quality
● Focus on continuous delivery and reducing complexity
● Carry out code reviews and manage pull requests within the mobile application development team
● Build applications based on micro-services architecture
Requirements
● Overall 5+ years of experience in Backend development (Java or Nodejs).
● B.E/B.Tech in CS or equivalent streams from institute of repute (IITs, NITs, BITs, IIITs or equivalent)
● Strong object oriented design skills & knowledge of design patterns
● Experience in working with data platform & data lake pipeline building is preferred.
● Experience designing & developing distributed systems involving multiple web services, databases (both SQL and NoSQL), caches, queues, etc. taking into consideration scalability, availability, fault tolerance, consistency, etc. of the overall system
● Well-aware of and enforces development best practices: Unit Tests, Code Reviews, Integration Tests, CI/CD, Monitoring, Alerting, etc
iOS App Development
Swift- Responsible for design, develop, and implement new ideas and products from scratch.
- You will be interfacing with the server-side engineering team to scale out our apps across thousands of users.
- You will be involved in all aspects of development playing a critical role in the design, planning, development, and submission of our iOS apps.
- Manage and deliver across the entire app life cycle, design, build, deploy, test, release to app stores, and support.
- Working directly with developers and product managers to conceptualize, build, test, and realize products/features.
- Optimizing performance for the app and keeping it up to date with the latest industry standards.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
QUALIFICATION:
- Good understanding of Swift, Cocoa framework, Core Data, AutoLayout, UIKit, Xcode & iOS applications.
- Proven hands on experience working with table views, scroll views, delegates, notifications, NS operations, GCD.
- Extensive mobile development experience with iOS Proficiency in Swift.
- More than one application developed end to end for iPhone.
- Experience in writing unit and functional tests.
- Experience in usage of Instruments to detect memory leaks and for performance optimisation.
- Solid understanding of memory management with and without ARC.
- Knowledge of iOS networking and Multithreading.
- Strong sense of good Application UI Design.
- In depth understanding of Apple recommended guidelines and best practices for coding.
- Knowledge of software development best practices including continuous integration, development of high quality code, reusable toolkits and libraries.
- Understanding of prevailing architecture/technology concept.
- Knowledge about Git.
- Able to fit in well within an informal environment.
- High energy level and untiring commitment to drive oneself & the team towards goals.
JavaHTML/CSSJavascript
MongoDB
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon