Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Apply only if you have
- Proven experience in a customer support role
- Track record of over-achieving performance
- Strong listening, written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must be fluent in English & Hindi
- Ability to work in shifts
Bonus
- If you have worked in a fin-tech company
- If you have worked in a B2C tech startup

About Fampay
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- Proficient experience of minimum 3 years into C++ & experience using MFC library.
- Good experience into C# programming.
- Working experience into COM.
- Good Communication skills.

Job Summary
We are looking for a highly driven and ambitious person with the drive to lead multi-layered teams and who place an inordinate amount of importance on learning and improvising. With a relentless focus on execution, you need to be highly data-driven and have a higher-than-normal sense of ownership. Prior experience in Operations/procurement/program management/ process standardization is mandatory.
Job Responsibilities:
- Take complete ownership of Project Execution (including P & L)
- Take up existing projects and optimize them by closely working with the product team.
- Handle general operations which include daily execution, driving volume, tracking progress, highlighting flags and daily reporting.
- Analyze training needs and provide training.
- Collect feedback on a regular basis and resolve any issues.
- Monitoring the team performance to achieve the KRA’s.
- Mentor and motivate the student workforce. Demonstrate strong people engagement skills.
- Run the pilot of projects.
- Suggest improvements in processes at every level in operations.
- Set goals/KPIs/targets for the team members.
Desired Skills
- 0-1 years of relevant experience in managing an operations team.
- Proven ability in driving tightly controlled operational metrics
- Strong process orientation & business acumen
- You should have good people management, team building and program management skills.
- Strongly inclined to do high-quality and impactful work in a dynamic and unstructured environment.
- Higher than normal sense of ownership with a clear bias for action.
- Relevant educational qualification.
- Must have impeccable verbal and written communication skills (Both English and Hindi).

Frontend: Typescript, React, Redux, Native JavaScript
Backend: NodeJs is a plus
Infrastructure: AWS or GCP
We will spare no efforts to ensure empowers you to do the most important and
impactful work of your career—
● Opportunity to work closely with the founding team who built and scaled public
infrastructure such as UPI, GST, Aadhar, etc.
● We care deeply about your development. So we work hard to provide you with:
○ Exposure to other verticals such as business, product, design, etc.
○ A fully stocked library and unlimited book budget.
○ Tickets to conferences and industry events.
○ Weekly learning sessions on Friday where we invite both team members and
external experts to teach you something new.
○ Sponsored music classes where you can pick your choice of instrument from
Piano, Guitar, Drums, Violin, Trumpet, and even learn vocals—on the house!
● Attractive compensation. We don’t want money to ever be a worry. So you can focus
on doing your best work.
● Kick-ass benefits including comprehensive health insurance for you and your family,
extraordinary coffee, and a beautiful office with lots of solid wood and natural light.
● We work hard to make sure our team is diverse and varied. We interview and hire
purely on merit, skill, and competence—everything else is irrelevant


About the company
Zenduit / Gofleet is a rapidly growing organization that specializes in providing GPS fleet management solutions, IoT solutions, and other vehicle technologies. Our products assist businesses to improve productivity, reduce fleet operating costs, increase driver safety and generally render their fleet operations convenient and stress-free.
Why join us?
Our clients trust us with their vision. It's because we understand that successful idea execution takes both technical skills and communication skills. Our team has thousands of hours of experience in product conceptualization, programming, and project consulting & management.
About the Role
The Full Stack Web Developer will be responsible for the coding, innovative design, and layout of our products. Someone who can manage both database development and front-end development. The Developer's responsibilities include building our products from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout, function, and back end.
Roles & Responsibilities
- Develop software solutions
- Work with the product managers to meet specification needs
- Recommend software upgrades to optimize operational efficiency
- Collaborate with other developers to design and optimize code
- Create flowcharts and user guides for new and existing programs
- Document all programming tasks and procedures
- Perform routine software maintenance
- Perform corrective maintenance
- Participate in design meetings to ensure your ideas are heard and that the design will be possible to implement
- Participate in sprint planning meetings to point tasks and discuss the implementation of the next sprint
- Collaborate with other team members and stakeholders
Required Skillsets & Qualifications
- 7-8 years of experience in full-stack development
- Well adverse in backend/database development and front-end development
- Degree in related field
- Ability to write well-documented, clean Typescript code
- Strong experience with Angular
- Strong experience with NodeJs
- Understanding of REST APIs, the document request model
- Experience with automated testing suites, like Mocha
- Strong experience with MongoDB
- Knowledge of how to use distributed version control system using Git
Benefits
- Full-Time Employment
- Full-Time Remote Job
- Paid Vacations
- Salary: As per industry standards


Experience : 10+ years
Implementation of the stories, tasks of the current sprint designed by the 'product owner' mainly in the JIRA. |
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Design and drive execution of strategic technologies solutions against technical raodmap |
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Collaboration with the Organisation on current and future state architcture including cloud |
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Guiding Junior developers on best practices for code management and automation testing and bhaviour driven design |
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Contributing to team standards and improving processes |
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Enable implementation of long term strategies towards migrations to cloud architecture |
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Performing hands on development in agile squad |
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Perform the role of Scrum master in teams in tests (including unit + integration testing), SW designs and solutions |
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Helping the team to make it available your work in good quality in time. |
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Technical Skills |
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Mandatory Skills (Frontend): |
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Angular 4+ |
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Typescript |
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GIT |
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Mandatory Skills (Backend): |
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Java |
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Cloud Services (AWS/GCP/AZURE) |
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Spring Boot & Spring Data JPA |
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PostgreSQL |
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REST Services |
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Mandatory Skills (Tools): |
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Kubernetes |
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Maven/Gradle |
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Jenkins Pipeline |
Other technical skills ( nice to have) |
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Security Enabled Cloud |
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Scrum |
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Soft skills |
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Strong communication (German/English) |
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Team Player |
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What you will do:
- Designing, implementing and improving company quality standards and analyzing data in order to find areas for growth and improvements
- Training, motivating and correcting employees to ensure that standards are met and preparing reports to track the progress
- Formulating strategies to increase productivity
- Testing and sampling products (Raw, Semi Finished and Finished Products), ensuring they meet set standards and specifications
- Conforming all products are properly labeled before output
- Investigating customers' complaints and ensuring safety procedures and processes
- Establishing strategies to improve efficiency and profitability in the organizations and monitoring all operations that affect quality and keeping all record related to quality and food safety, statistical reviews and relevant documents
- Communicating with external vendors and quality officers during onsite inspections
Desired Candidate Profile
What you need to have:- BSc. or MSc. or B. Tech (Chemistry/ DT / FT/ Micro /BT)
- Experience in Food Safety Process, audits, corrective actions
- Good at reporting corrective actions taken at management review meetings
- Knowledge in creating a flow diagram for each product and process covered by Food Safety Management System
- Experience in reviewing all rejections by food inspector/quality officers and in submissions of reports
- Willingness to work 6 days as one rotational off either on Monday or Sunday
- Lead Auditor Training Certificate or work experience as FSTL or Food Safety Team Member

Responsibilities :
- Develop the webapp and landing portals which are user-facing features.
- Ensure the technical feasibility of UI/UX design.
- Build reusable code and libraries for future use.
- Optimize application for maximum speed and scalability.
Minimum Qualifications :
- 6+ years of JavaScript and professional web development experience
- Solid understanding of HTML5, LESS/CSS3, JQuery & Bootstrap
- Expert understanding of JavaScript fundamentals.
- Experience with JavaScript frameworks (i.e. React + Redux)
- General knowledge of both front-end and back-end technologies
- Experience with Datatables or similar excel-like libraries.
- Experience of REST or GraphQL
- Experience using token-based security, such as OAUTH or JWT.
- Must have knowledge of cross-browser development.
- Experience on a green-field project, designing and building an online platform
- Basic knowledge of UX principles.






Responsibilities:
1. Perform R&D in computer graphics and video contents editing. Help to develop new video editing/processing algorithms for our video and live streaming pipeline. Follow up state-of-art work in related fields and keep improving overall performance of our products.
2. Research and optimize algorithms/strategies of short video and streamed video coding.
3. Research and develop practical image enhancing algorithms. Follow up state-of-art work in related fields and keep improving overall performance of our video systems.

