Customer Support executive

Job Title: ServiceNow Developer

Location: Remote

Experience Required: 6+ Years

Type: Contract (Extendable)

We are looking for an experienced ServiceNow Developer with strong knowledge of ITOM and ITSM modules. The candidate will be responsible for developing, configuring, and customizing ServiceNow solutions as per business needs.

Responsibilities:

• Develop and customize ServiceNow applications.
• Work on ITSM modules – Incident, Problem, Change, Request, Knowledge.
• Implement ITOM modules – Discovery, CMDB, Event Management, Service Mapping.
• Integrate ServiceNow with other tools and systems.
• Troubleshoot and maintain existing ServiceNow implementations.

Requirements:

• Strong experience in ServiceNow development.
• Hands-on experience in ITSM and ITOM modules.
• Strong in JavaScript, Glide scripting, and ServiceNow workflows.
• Experience with REST/SOAP API integrations.
• ServiceNow certification preferred.

MUST HAVE EXPERIENCE IN DEFENCE DOMAIN

a)   Design and Modelling:

§ Create detailed 2D and 3D CAD designs of components and systems using tools such as SolidWorks- preferred or NX CAD, AutoCAD, or CATIA.

§ Develop and refine engineering drawings for manufacturing and assembly.

§ Ensure designs meet technical specifications, functional requirements, and industry standards.

b)   Prototyping and Testing

§ Collaborate with the R&D team to develop and test prototypes.

§ Perform feasibility studies and stress analyses using simulation tools or manual methods.

§ Identify and address design issues during testing and validation phases.

c)   Process Optimization

§ Work closely with manufacturing teams to ensure designs are optimized for production

§ Implement Design for Manufacturing (DFM) and Design for Assembly (DFA) principles in projects.

§ Continuously improve existing designs to enhance performance and cost efficiency.

d)   Collaboration and Documentation

§ Collaborate with multidisciplinary teams, including mechanical, electrical, and software engineers.

§ Prepare technical documentation, including engineering reports, specifications, and design records.

§ Support project planning and provide inputs for timelines and resource requirements

Role Overview:

We are seeking a motivated .NET Developer with around 2 years of experience to join our backend development team. The ideal candidate should have hands-on experience in C#, ASP.NET Core, and SQL, with a strong understanding of object-oriented programming and API development. You will work closely with product, DevOps, and QA teams to build and enhance backend systems

supporting our trading and fintech platforms.

Key Responsibilities:

• Develop, maintain, and enhance backend applications using .NET Core / ASP.NET MVC.

• Design and implement RESTful APIs for integration with frontend and third-party systems.

• Write clean, scalable, and efficient code following best practices.

• Work with SQL databases (preferably MS SQL Server) to design schemas, write queries, and optimize performance.

• Collaborate with product managers and frontend teams to translate requirements into technical solutions.

• Participate in code reviews, debugging, and troubleshooting production issues.

• Contribute to improving application performance, scalability, and security.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.

• 2 years of experience in .NET development.

• Strong proficiency in C# and ASP.NET Core / ASP.NET MVC.

• Experience with Web APIs and RESTful architecture.

• Good knowledge of Entity Framework / LINQ.

• Hands-on experience with MS SQL Server or other relational databases.

• Understanding of OOP principles, design patterns, and software architecture concepts.

• Familiarity with Git or other version control systems.

• Basic understanding of HTML, CSS, and JavaScript (for integration purposes).

Nice-to-Have Skills:

• Exposure to Microservices architecture.

• Familiarity with Message Queues (Kafka, RabbitMQ).

• Knowledge of CI/CD tools and DevOps practices.

• Experience with cloud environments (AWS / Azure).

• Understanding of financial or trading systems is a plus.

About the Role

We’re looking for a Senior Software Engineer who takes ownership seriously, someone who

designs solutions, ships them, and stands behind them in production. You’ll work across a

technically interesting stack on systems that process millions of provider records.

This is a role with real scope: you’ll influence architecture, shape engineering practices, and

work directly with product and leadership to solve hard problems in a domain that genuinely

matters.

Problems You’ll Solve

Healthcare’s provider data problem is a hard distributed systems problem. Hundreds of primary

sources state boards, payers, federal registries each with their own schema, SLA, and failure

mode. Downstream, real credentialing and network decisions depend on whatever truth we can

surface.

API contract stability at velocity. You’re building a platform hundreds of integrations depend

on. How do you evolve a Quarkus/REST API, adding resources, deprecating fields, shifting data

models without breaking consumers? Contract-first design, versioning strategy, and backward

compatibility aren’t theoretical here.Integration reliability at scale. Upstream sources go down, change schemas, and return dirty

data. You’ll build the patterns that absorb that chaos idempotent consumers, dead-letter queues,

circuit breakers, and reconciliation pipelines on top of Kafka and Spanner.

Entity resolution on messy real-world data. Deduplicating and reconciling provider records

across hundreds of heterogeneous sources, where a wrong merge has downstream

consequences. MDM patterns, confidence scoring, and deterministic vs. probabilistic matching

at scale.

AI-augmented velocity without regression. We use Cursor and Claude Code as force

multipliers. The engineering problem is building review culture, eval frameworks, and test

coverage that keeps quality high as output volume increases.

Observability for a data platform, not just a service. Uptime isn’t enough; you need to know

when a provider record is stale, inconsistent, or wrong. You’ll instrument data quality and

lineage, not just p99 latency.

What We’re Looking For

Engineering fundamentals

* 8+ years building and maintaining production-grade systems including systems where

your API is someone else’s dependency and breaking it has real downstream

consequences

* Track record of shipping high-quality software in fast-paced environments you define the

solution, not just implement a spec

* Strong engineering fundamentals: testing, clean code, maintainability, and performance

optimization

* Experience improving system reliability you’ve debugged hard production problems and

made them not happen again, with SLOs and alerting to prove it

* Comfort mentoring earlier-career engineers and influencing technical direction

API & architecture depth

* Deep experience designing and evolving APIs under active consumers: versioning

strategy, backward compatibility, and contract-first thinking

* Fluency across API paradigms REST, GraphQL, gRPC, and async/event-driven APIs

(webhooks, Kafka topics as contracts) and the judgment to know when each is the right

tool

* Hands-on experience with service-oriented and distributed architectures you’ve worked

across SOA, microservices, and event-driven patterns and can make principled tradeoffs

between them based on coupling, latency, and operational complexity

* Experience designing for API consumers as first-class stakeholders SDK ergonomics,

pagination, rate limiting, error semantics, and documentation as part of the contract, not

an afterthought

* Experience with integration patterns at scale you’ve built or maintained systems that

aggregate and normalize data from many heterogeneous upstream sources, and you

understand the reliability and consistency tradeoffs that come with it: circuit breakers, retry

strategies, idempotency, eventual consistency

Data-intensive systems• Strong data modeling instincts you understand the difference between a schema that’s

easy to write and one that’s easy to query, evolve, and trust at scale

* Experience with high-throughput, event-driven systems: you understand ordering

guarantees, consumer lag, and failure modes in Kafka-like architectures

* Strong sense of data quality: lineage, freshness, and correctness matter as much to you

as throughput

AI-era engineering

* In an AI-augmented engineering environment, you write less and review more you’re

skeptical of generated code in the right ways, and you use that leverage to ship 2–3x

what a non-AI-fluent engineer would

* Fluency with AI-assisted engineering tools (Cursor, Claude Code, MCP servers) this is

part of how we work, not a nice-to-have

Communication & compliance

* Strong written and verbal communication you can explain a technical tradeoff to an

engineer and a product manager in the same conversation

* Experience with sensitive data and security best practices (PII, access controls) in

regulated or compliance-adjacent environments

Nice to Have

* Experience building or operating AI/LLM pipelines in production (not just prototypes)

including eval frameworks, fallback behavior, and monitoring for non-deterministic outputs

* Experience with entity resolution or MDM systems at scale deduplicating messy

real-world data across disparate sources

* Familiarity with healthcare credentialing workflows

* Familiarity with healthcare, compliance, or regulated environments

Technologies & Tools

Java 21 / Quarkus · React / TypeScript · GCP (Spanner, BigQuery) · Kafka · Docker /

Kubernetes · GitHub Actions · Sentry · REST / GraphQL / gRPC · Cursor / Claude

Code / Codex

Responsibilities

• To Co-ordinate with regional teams and collect the required data
• Knowledge of advanced MS Excel, Presentation is a must
• Candidate must be able to handle large data sets and handle spreadsheets.
• Good at analyzing the data & Presentation
• Coordination with the team for timely submission of reports, tracking progress
• Understand the reporting model infrastructure and implement streamlined process solutions toward a more efficient reporting model.
• Preparation and analysis of daily, weekly, and monthly reports of different functions and summarizing the same
• Must be able to Generate/Update Reports, Create dashboards, Pivot tables
• Monthly/ Quarterly reconciliations and data cleansing to ensure the integrity of reported numbers.
• Review and investigate trends and provide commentary for management.
• Finding discrepancies in the process and arriving at a resolution

Eligibility

• Proven experience in MIS
• Ability to be self-motivated and self-directed and think and act independently while also being team oriented
• Good follow-up skills, the ability to understand, adaptability to process changes, and a strong sense of importance and ownership
• Good in numbers (Mathematics)
• Good in Excel
• Good communication skills

Personal skills:

Strong interpersonal and team working skills

Self-motivated that is able to work with minimal supervision

Demonstrate strong analytical and problem-solving skills

Ability to communicate effectively at all levels Strong attention to detail

Job Overview:

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include responding to customer inquiries,

troubleshooting issues, and providing timely solutions across various communication channels, including phone, email, and chat.

Role & responsibilities:

• Good Computer Skills

• Candidate must have good communication skills

• Must be a Graduate

• Willing to work in night shift (UK or US)

• Able to work in Order Processing & Customer Service (both Chat & Calling).

Job Location: Gurgaon

Role Overview

We’re hiring a results-driven Sales Account Executive (AE) to execute sales strategies, close deals, and

drive revenue growth in India and the US. The ideal candidate has a proven track record of exceeding

quotas, building pipelines, and delivering measurable outcomes. This role requires hands-on

execution, collaboration across teams, and a focus on achieving targets.

Roles and Responsibilities:

● Execute Sales Plans: Develop and implement actionable strategies to meet and exceed

revenue goals.

● Build and Manage Pipeline: Prospect, qualify, and close deals, ensuring consistent pipeline

growth

● Close Deals: Lead negotiations, deliver compelling presentations, and achieve sales quotas.

● GTM strategies: Execute GTM strategies in India and US working with potential customers.

● Collaborate Across Teams: Work with Marketing, Product, and Engineering to align strategies

and improve execution.

● Build Customer Relationships: Establish trust with decision-makers, drive retention, and

identify upsell opportunities.

● Track Performance: Monitor KPIs, analyze data, and optimize strategies for better results.

● Mentor the Team: Coach SDRs and junior AEs to improve performance and achieve targets.

Desired Skills and Experience:

● 7+ years of sales experience, with a track record of exceeding quotas.

● 3+ years of experience (recent) in B2B SaaS products.

● Proven expertise in selling tech tools, integrations, and workflow automation solutions to

enterprise customers.

● Excellent negotiation, communication, and interpersonal skills.

● Data-driven mindset with strong analytical and problem-solving skills.

● Ability to thrive in a fast-paced, results-oriented environment.

Competencies Required

○ Excellent interpersonal skills

○ Good written and verbal communication

○ Focus on Results & Customer Experience

○ Entrepreneurial Orientation

○ Innovation and Openness to Learning.

Job Title : Senior MERN Stack Developer with Blockchain Expertise

Location : Indore, MP

Experience : 5-7 years

Job Type : Full-time, On-site

We're seeking a seasoned Senior MERN Stack Developer with a strong focus on blockchain technology to join our innovative team in Indore. As a Senior MERN Stack Developer, you'll play a pivotal role in crafting and implementing cutting-edge blockchain solutions using the MERN stack. Your expertise will contribute to the development of secure, scalable, and decentralized applications. If you're passionate about blockchain technology, possess extensive MERN stack experience, and thrive in a collaborative environment, we encourage you to apply and be a key player in our transformative projects.

Requirements :

• Proven experience as a Full Stack Developer with a specialization in blockchain technology.
• Proficiency in the MERN stack (MongoDB, Express.js, React, Node.js).
• Experience with major blockchain platforms such as Ethereum, Hyperledger, or similar.
• Solid understanding of smart contract development and implementation.
• Knowledge of decentralized application (dApp) development.
• Familiarity with cryptography and principles of blockchain security.
• Strong problem-solving and analytical skills.
• Excellent collaboration and communication skills.

Skills :

• MongoDB, Express, Node.js, React.js
• Next.js (knowledge preferred but not mandatory)
• WordPress/Shopify experience (preferred)
• Real-time communication using Socket.IO or WebRTC (preferred)
• GraphQL API development
• Experience with integrating payment gateways

If you're ready to take on exciting challenges and contribute to groundbreaking projects, apply now and join us in shaping the future of blockchain technology.

Role : Junior Developer (Junior Consultant) - Java/ React/Golang

Location : Gurgaon/Bangalore/Pune

Education : BE/ BTech/ MCA or equivalent engineering degree

Experience : 2-4 years of Java Programming experience

These are urgent positions and we are looking to onboard candidates by end of April . Only those should apply who can join immediately.

- Number of positions : 40

- Normal working hours

- Remote work environment

Salary : INR 4 Lakhs - 8.5 Lakhs/ year

- Selected candidates will undergo extensive Training of 6 weeks.

- 2.5 years of Service level agreement with Shortlisted and offered Candidates

Job Requirement :

Mandatory :

- At least 1.5 + year development or support experience in Java application

- Good understanding of Object-Oriented Concepts (OOPs)

- Understanding of web applications

- Good analytical and logical abilities

- Good communication and interpersonal skills

- Minimum 60 % marks in Class 10 & 12th & BE/BTech/ MCA

Desired :

- Working knowledge of JavaScript / Golang/ React

Perks and Benefits :

- Competitive Compensation

- Medical Insurance- Self, Family

- Term Life Insurance

- Group Personal Accident Insurance

- Long Service Awards

- Professional Certification Assistance

- Global Exposure

About Xebia :

Xebia Group consists of nine specialized, interlinked companies: Xebia, Xebia Academy, StackState, GoDataDriven, Xpirit, Binx.io, Instruqt, Qxperts and Xccelerated. Offices in Amsterdam, Utrecht, Hilversum, Paris, Gurgaon, Pune, Bangalore, Boston and Dubai.Expertise in Technology Consulting, Offshore Services, Deployment Automation, Digital Transformation, Agile Transformations, Agile Product Management, DevOps, Big Data & Data Science, Cloud Infrastructures, Agile Software Development, Blockchain, Quality & Test Automation, Classroom Training, In-Company Training, Artificial intelligence, and Machine Learning.Xebia explores and creates new frontiers. Always one step ahead of what businesses need, we turn the latest technology trends into advantages for our customers. As a mainstream frontrunner, we create new solutions and build the future with our clients.