When the entire company takes Customer Support seriously, a department specialized for it needs to be top notch. Being the direct point of contact between us and our esteemed young customers, you ensure that you represent our values, mission and brand image accurately. The Customer Support team at FamPay, like in any other B2C tech startup, can make or break us.

In addition to resolving issues and closing tickets, you deliver a consistent and stunning customer experience. You work closely with your mentor to understand what queries may arise and ensure customer loyalty is achieved.

If you are a patient listener, attentive to details, use positive language and possess the ability to communicate clearly, we would love to connect with you.

Responsibilities

Manage incoming calls, chat and emails from customers in a timely manner
Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
Manage and resolve customer complaints, escalate to Customer Support Head when necessary
Build sustainable relationships and trust with customers through an open communication
Provide accurate & complete information to improve customer satisfaction leading to noticeable results
Maintain records of every interaction and forward to concerned team member whenever necessary

Apply only if you have

Proven experience in a customer support role
Track record of over-achieving performance
Strong listening, written and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Must be fluent in English & Hindi
Ability to work in shifts

Bonus

If you have worked in a fin-tech company
If you have worked in a B2C tech startup

About this role

If you are a patient listener, attentive to details, use positive language and possess the ability to communicate clearly, we would love to connect with you.

Responsibilities

Manage incoming calls, chat and emails from customers in a timely manner
Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
Manage and resolve customer complaints, escalate to Customer Support Head when necessary
Build sustainable relationships and trust with customers through an open communication
Provide accurate & complete information to improve customer satisfaction leading to noticeable results
Maintain records of every interaction and forward to concerned team member whenever necessary

Apply only if you have

Proven experience in a customer support role
Track record of over-achieving performance
Strong listening, written and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Must be fluent in English & Hindi
Ability to work in shifts

Bonus

If you have worked in a fin-tech company
If you have worked in a B2C tech startup

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About Fampay

Founded :

2019

Type :

Product

Size :

20-100

Stage :

Raised funding

About

FamPay is India’s first payment app for teenagers and their families. With FamPay, minors can do UPI, P2P and card payments without the need to set up a bank account. FamPay allows parents to send money to their kids below the age of 18, which they can spend securely any time, anywhere, under parent’s supervision. FamPay aims at making payments smooth and fun for children.