Customer Support executive

Technical Consultant – Cisco SSE

Company: Inflow Technologies

Website: https://inflowtechnologies.com/

Company Details:

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry, providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia. Inflow is headquartered in Bangalore with a presence across 20+ locations, enabling resellers to design, deploy, and adopt IT Infrastructure solutions to facilitate their customers' needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle. Inflow has an annual run-rate revenue of USD 700+ million.

Location: Bangalore

Mode of Working: Work From Office

Days of Working: 5 Days a week

Responsibilities:

Position Overview:

We are seeking a highly skilled and customer-centric Technical Consultant – Cisco SSE (Security Service Edge) to join our team in Bangalore. In this role, you will act as a trusted advisor and hands-on expert, leading the end-to-end design, deployment, and optimization of Cisco's cutting-edge SSE solutions for enterprise clients.

Key Responsibilities:

• Design and implement Cisco SSE solutions for secure user access to cloud and on-prem resources.
• Perform ongoing policy and access control reviews, aligning with Zero Trust principles.
• Troubleshoot SSE-related issues, including secure connectivity, access policies, and traffic routing.
• Lead end-to-end implementation of Cisco SSE solutions for enterprise clients.
• Configure and deploy Cisco (ZTNA, SWG, CASB) in customer environments.
• Work closely with network teams to integrate Cisco SD-WAN and optimize SSE delivery.
• Troubleshoot technical issues during and after implementation, ensuring minimal downtime.
• Conduct knowledge transfer and handover sessions for client IT teams.
• Collaborate with Cisco TAC, account managers, and the partner ecosystem for escalations.
• Document configurations, solution architectures, and SOPs.
• Provide post-deployment tuning, updates, and optimization services.
• Collaborate with IT, Security, and Compliance teams to ensure architecture meets business and regulatory requirements.
• Monitor and optimize network security performance across branch offices, mobile users, and remote workforces.
• Provide technical documentation and training to internal teams.

Skills Needed:

Core Requirements — Education & Experience: Min 6 Years

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 6 to 12 years of experience in network and security engineering

Interview Process: 2 Rounds Virtual and Final Face-to-Face

Application Monitoring

Position Description

JD2 – SRE: Digital Channels Application Support

Experience: 6–9 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)

Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices)

Responsibilities

Act as SRE for Digital Banking, Middleware, and Infra components.

Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs.

Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management).

Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams.

Support API-driven integrations with third-party fintech/payment partners.

Perform proactive monitoring, certificate renewals, and infra health checks.

Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes).

Propose and implement automation solutions (Jenkins, Ansible AWX, Python, Shell) to reduce manual work.

Support release and deployment readiness for digital channels in ODC environment.

Conduct RCA for major incidents and recommend resilience & scalability improvements.

Monitor SLIs/SLOs for digital user experience (latency, availability, throughput).

Ensure security & compliance for API and digital banking platforms (SSL/TLS, PCI, fraud monitoring).

Partner with client stakeholders to maintain operational stability and high availability.

Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards.

Participate in DR drills, HA testing, and compliance audits.

Core Technologies (L2 / Deep Knowledge)

OpenShift (Kubernetes), Linux/Unix/Windows, Database, Networking, Middleware.

Common Tools (L1.5 – Awareness for All)

Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool, Siren, Glassbox.

Must Have Skills

Strong experience in Digital Banking & Middleware application support.

Hands-on experience with Internet/Mobile banking platforms, card services, and payment gateways.

Infra knowledge (servers, certificates, OS, networking).

Strong observability and monitoring (Dynatrace, Logscale, Splunk).

Incident management & RCA leadership, especially in client-facing bridge calls.

Strong Knowledge of ITIL processes (Incident, Problem, Change, Major Incident Management).

Awareness of banking compliance standards (PCI-DSS, SOX, InfoSec policies).

Ability to work under strict SLAs and regulatory environments.

Nice to Have

Kafka, VFaas, F5/Datapower, Akamai Control Center.

Salesforce (Apex), Pega, SharePoint.

Java, Node.js, JavaScript, Python, C#.

ETL, Hadoop, Teradata, Bigdata.

Evolven, Ansible AWX, CI/CD and automation (Jenkins, Ansible).

Responsibilities

• Industry and prospective customer research for generating new Leads.
• Maintain lead data in Google Sheets and CRM and ensure they are updated.
• Manage the Inside Sales Campaign process, including research, outreach (email and Linkedin), and follow-ups on positive responses.
• Help with coordination, scheduling, and pre-call research for prospect calls.
• Work with sales tools like Reply.io, Zoho, Crunchbase, etc., and email verification platforms that the organization follows as part of the process.
• Work on the creation of campaign messaging and suggest improvements when needed. 
• Assist the team in analysing and exploring improvements to the sales process.
• Ensure all active leads and opportunities details are present in the CRM and update them regularly.
• Ensure relevant reports are generated on an ongoing basis and with high accuracy.
• Knowledge of B2B markets in North America, Canada, Europe, and APAC.
• Knowledge to use LinkedIn sales navigator and LinkedIn Premium to find B2B contacts.

Skills required

• Inside Sales experience within a technology industry is required.
• Strong business communication skills - verbal and written.
• Someone who is not afraid of putting in the work to make a difference.
• Should know CRM and Sales & Marketing automation software.
• Excellent knowledge of working MS Excel / Google Sheets and MS Word / Google Docs
• Working collaboratively in a team environment and should work independently.
• Developing and maintaining strong relationships.
• Self-starter who can work in a highly demanding environment.
• Ability to multitask on projects and commitments.
• Must have a strong inner drive and self-discipline.
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Position: Senior Project Associate= 01

Essential Qualification:

(i) Master’s Degree in Natural or Agricultural Sciences/ MVSc or bachelor’s degree in Engineering or Technology or Medicine from a recognized University or equivalent

and

(ii) Four year’s experience in Research and Development in industrial and Academic Institutions or Science and Technology Organisations and Scientific activities and services

OR

Doctoral Degree in Science/ Engineering/ Technology/ Pharma/ MD/ MS from a recognized University or equivalent

Desirable Qualification: Full stack developer with demonstrable experience in working with different operating systems, Programming Languages (Shell Scripts, Python, C, MySQL, MariaDB, SQLite, HTML, PHP), Database Server (MySQL, OpenLDAP), Apache and NGINX Web Server, hands-on experience with application performance indicators like red metrics etc and Unity3D. Experience in React Native, online mentoring and content creation. Machine learning and evolutionary biology knowledge will be an added advantage. Previous experience in game development is highly desirable.

Upper Age limit (years) - 40

Monthly Emoluments: 42,000/- +HRA

Deadline for application - 22-Apr-2024

Backend .Net Developers

Vizag/Hyderabad/Remote

Contract / Fulltime

UK shift : 2- 11 PM IST

Exp Level: 6-10 years

Details:

.Net Core

C#

Experience in developing Microservices.

Experience deploying MicroServices in Docker containers

MVC or other design patterns

Container services in AWS/Azure

Experience with MS-SQL or Postgress

Knowledge on Message Queuing

EXCELLENT COMMUNICATION MUST

This role is a US Client facing, hence we need someone with excellent communication skills and also someone with prior US Client facing experience.

Interview Process:

Online Assessment

Call with our VP

End Customer Interview

1. Must be familiar with the usage of accounting software like tally or similar

2. Good command of MS Excel, MS Word

3. Preparation of salary statements, departmental returns

4. Any other work assigned from time to time

- Working on Architecture and Standards team to validate designs and standards.

- Perform coding, bug verification, unit testing, and integration testing.

• Skills -
  • Core (Must understand and conversant to code on at least two of these technologies)
    • Java 8+/ Spring Boot/Microservices
    • Spark
    • Scala
    • Angular
    • Javascript
    • ElasticSearch
    • Graph Database (Tinkerpop/Janusgraph)
    • MySQL/Oracle
    • AWS/Azure/GCP
  • Secondary
    • Version Control - Jira/Bitbucket/Git
    • Build Tools - Maven/SBT/Gradle
    • Security
    • Agile/Scrum methodology
    • Should be able to create and review designs/documents
    • Must be able to clearly articulate situations, problems and communicate ideas and solutions

• Must understand System Analysis and Design with understanding of Algorithms (implementation in any language is okay)
• Design optimal and performant solutions for product backlog items spanning technologies
• Work with Product Owner/Project Manager and UX lead for providing LoE estimates for Jira backlog items
• Lead and own delivery or work items (for self and team)
• 80% hands-on work items (self), 20% team responsibility
• Must be willing to learn new technologies, processes, business functions, (we measure this by OKR’s)

Qualifications and Skills