Customer Support executive at Fampay · Remote, Bengaluru (Bangalore) · 0 - 4 years · ₹2L - ₹4L / yr · Raised funding · Remote friendly · Posted 13 Jan 2021
Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Apply only if you have
- Proven experience in a customer support role
- Track record of over-achieving performance
- Strong listening, written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must be fluent in English & Hindi
- Ability to work in shifts
Bonus
- If you have worked in a fin-tech company
- If you have worked in a B2C tech startup

About Fampay
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You will be responsible for achieving Monthly, Quarterly & Annual targets of Sales Qualified leads and Revenue:
Plan
- Assisting in creating, planning and implementing business development strategy and lead generation initiatives
- Research on global tech market dynamics, competition, and clients
- Identify potential prospects by analyzing markets/domains and track potential prospective clients
Outreach
- Reach out via multiple channels (Cold calling, LinkedIn, email)
- Set up meetings with key decision makers and ensure their shows on the appointment
Discovery
- Understand the needs of the lead to uncover how Thence can aid them
- Showcase Thence’s capabilities in an unobtrusive and consultative manner
- Qualify all leads as per criteria in a professional and creative manner
Prospect
- Ensure that the communications to clients are as per schedule and follow ups are on time
- Develop strong relationships with key prospects during and after the sales lifecycle
- Reconnect with cold leads and continuously build the pipeline
Measure & Improve
- Track, update, analyse and present sales reports to the Management
- Support the Business Development Head in running the BD function efficiently and effectively
- Meet the performance goals defined periodically
Skills Required
- Good storyteller - strong, verbal, and written communication skills
- Highly organized - finding a method to the madness
- Critical thinking - takes quick and insightful decisions
- Knowledge hungry - an always-on learning mindset
- Team player- managing multiple stakeholders
Qualifications
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- Good working knowledge of lead generation tools
- Prior stints at a B2B /IT/Product business with good understanding of B2B KPIs
- Experience in the US Sales
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Role : Permanent / Full-time
JOB ROLE & RESPONSIBILITIESOrganization : Redesyn
About
Re-Desyn is a 'fan merchandise platform' that lets content creators design & sell, print-on-demand products at no minimums.
#ReDesynAbout the job
What you will be doing?✓Handling Supplier pay-outs on a regular basis
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- Pre-sales, proposal, and RFP experience
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- 4+ Salesforce Certifications in development & Administration.
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Job Description
Title: Senior Dynamics AX F&0 Functional consultant
Position: Full Time
Location: Hyderabad, India
Job Hours: 1.30 PM to 10:30 PM IST
Exp Level : 6 to 9 Years
Responsibilities :
- Provide input regarding Dynamics AX capabilities and functionality to our clients
- Develop an understanding of our clients’ business needs to define systems requirements for Dynamics AX
- Document business requirements for implementation using Microsoft Sure Step Methodology
- Act as the liaison between the business users and the IT implementation core team
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- Provide training to business users on implemented module.
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