Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Apply only if you have
- Proven experience in a customer support role
- Track record of over-achieving performance
- Strong listening, written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must be fluent in English & Hindi
- Ability to work in shifts
Bonus
- If you have worked in a fin-tech company
- If you have worked in a B2C tech startup
About Fampay
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Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree
Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
Job Role - Interfacing Executive
Location - Pune
Responsibilities:
- Provide service and customer support during field visits
- Follow discussed schedule and execute accordingly
- Manage all on-site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and resolve them with a guided approach,
- Follow regular reporting to the manager
- Document processes where required
- Follow all company's and department's field procedures and protocols
- Cooperate with the technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements
- 1-3 years experience in field support
- Ability to troubleshoot, test, repair and service technical equipment
- Excellent written and verbal communication ability
- Ability to work flexible shifts and adapt to changing work schedules
- Familiarity with mobile tools and applications
- Strong multi-tasking and organizational skills
About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a youthful team. We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.
Our Product -
- CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
- CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
- CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases
Org link - https://creliohealth.in/
We are voted as the #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.creliohealth.in CrelioHealth for Diagnostics
Blog - CrelioHealth for Diagnostics
Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.
Key responsibilities:
- Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
- Increase product adoption and customer retention rate
What we look for:
- 2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
- Excellent presentation skills and writing skills
- Ability to make a quick decision in a lean team
- Strong communication skill is not expected as it is kept as a default checklist
- Experience with a SaaS product would be preferred
- Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
- Proactive in establishing deeper customer relationships
- Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
- Familiar with the CRM tools preferred
What we provide in return:
- Competitive salary
- Opportunity to work in a fast-moving, high growth SaaS company
- Company-paid Health insurance
- A great learning experience with high paced growth opportunities
- Hybrid and friendly work culture with always ready to help attitude colleagues
1. Act as a first line support for IT department
2. Answer internal and external customer calls and emails
3,create service desk tickets, assign technician and follow up closure
4.Monitirng service desk dashoard and sending alert for SLA violations
5. end to end front line coordination
Skills - experience in interacting with US clients
basic understandign of IT set up and computing issues
ITIl V3 certification would be an added advantage
Please note that the shift timings will be 6pm to 3am and 8:30pm to 5:30am.
Home drop available
JOINING BONUS FOR EARLY JOINERS .
You will be a thought leader and the go to person for the staff and drive engagement & affiliation. Move and inspire people with innovative ideas; help turn ideas into reality, and set values, thought and culture to replicate excellence in each field.
The Interesting Challenge :
- Creating value through innovation and reinventing service delivery benchmarks.
- Ensuring "Customer first" always in all the situations.
- Ensure that service is fully operational and processes are running smoothly.
What you'll offer us :
- Ability to monitor, manage escalations, and provide resolutions with a sense of urgency while ensuring zero issue-based churns.
- Advocate and manage user relationships and engagement
What you will need :
- The individual should be a go-getter, self-starter, articulate, and detail-oriented, with an ability to engage with stakeholders across all levels - both internal and external.
- Exposure/experience with Auto dealerships will be an added advantage
- Excellent interpersonal, verbal, and written communication skills with a proven ability to take initiative and build strong productive relationships
- A proven track record of simultaneously managing multiple projects. Motivated and driven to take on additional responsibilities with a sense of urgency.
Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
- Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat
Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.
Dear Candidates,
Greetings from Black and White Business Solutions
We have huge openings for "Domestic & International Voice Process"
Eligibility Criteria:
• 10th/PUC/ITI/Diploma/Graduate/PG anything is fine.
• Good communication skill.
Work Location: All over bangalore
Interview Location: Indiranagar
Salary Package:13000-31000 + Incentives Based on your Interview Performance
Job Description:
• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries
. • He/She must show the willingness to learn new things every time and then.
• Must discuss every matter with its supervisor or team leader to get any issue sorted
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
Interested Candidates Please drop your updated CV to the Below
Looking for immediate joiners.
Thanks & Regards
Meghala