Customer Support executive

• Proficient experience of minimum 3 years into C++ & experience using MFC library.
• Good experience into C# programming.
• Working experience into COM.
• Good Communication skills.

Job Summary

We are looking for a highly driven and ambitious person with the drive to lead multi-layered teams and who place an inordinate amount of importance on learning and improvising. With a relentless focus on execution, you need to be highly data-driven and have a higher-than-normal sense of ownership. Prior experience in Operations/procurement/program management/ process standardization is mandatory. 

Job Responsibilities:

1. Take complete ownership of Project Execution (including P & L)
2. Take up existing projects and optimize them by closely working with the product team.
3. Handle general operations which include daily execution, driving volume, tracking progress, highlighting flags and daily reporting.
4. Analyze training needs and provide training.
5. Collect feedback on a regular basis and resolve any issues.
6. Monitoring the team performance to achieve the KRA’s.
7. Mentor and motivate the student workforce. Demonstrate strong people engagement skills.
8. Run the pilot of projects.
9. Suggest improvements in processes at every level in operations.
10. Set goals/KPIs/targets for the team members.

Desired Skills 

• 0-1 years of relevant experience in managing an operations team.
• Proven ability in driving tightly controlled operational metrics
• Strong process orientation & business acumen
• You should have good people management, team building and program management skills.
• Strongly inclined to do high-quality and impactful work in a dynamic and unstructured environment.
• Higher than normal sense of ownership with a clear bias for action.
• Relevant educational qualification.
• Must have impeccable verbal and written communication skills (Both English and Hindi).

About the company

Zenduit / Gofleet is a rapidly growing organization that specializes in providing GPS fleet management solutions, IoT solutions, and other vehicle technologies. Our products assist businesses to improve productivity, reduce fleet operating costs, increase driver safety and generally render their fleet operations convenient and stress-free.

Why join us?

Our clients trust us with their vision. It's because we understand that successful idea execution takes both technical skills and communication skills. Our team has thousands of hours of experience in product conceptualization, programming, and project consulting & management.

About the Role

The Full Stack Web Developer will be responsible for the coding, innovative design, and layout of our products. Someone who can manage both database development and front-end development. The Developer's responsibilities include building our products from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout, function, and back end.

Roles & Responsibilities

• Develop software solutions
• Work with the product managers to meet specification needs
• Recommend software upgrades to optimize operational efficiency
• Collaborate with other developers to design and optimize code
• Create flowcharts and user guides for new and existing programs
• Document all programming tasks and procedures
• Perform routine software maintenance
• Perform corrective maintenance
• Participate in design meetings to ensure your ideas are heard and that the design will be possible to implement
• Participate in sprint planning meetings to point tasks and discuss the implementation of the next sprint
• Collaborate with other team members and stakeholders

Required Skillsets & Qualifications

• 7-8 years of experience in full-stack development
• Well adverse in backend/database development and front-end development
• Degree in related field
• Ability to write well-documented, clean Typescript code
• Strong experience with Angular
• Strong experience with NodeJs
• Understanding of REST APIs, the document request model
• Experience with automated testing suites, like Mocha
• Strong experience with MongoDB
• Knowledge of how to use distributed version control system using Git

Benefits

• Full-Time Employment
• Full-Time Remote Job
• Paid Vacations
• Salary: As per industry standards

Experience : 10+ years

• Designing, implementing and improving company quality standards and analyzing data in order to find areas for growth and improvements
• Training, motivating and correcting employees to ensure that standards are met and preparing reports to track the progress
• Formulating strategies to increase productivity
• Testing and sampling products (Raw, Semi Finished and Finished Products), ensuring they meet set standards and specifications
• Conforming all products are properly labeled before output
• Investigating customers' complaints and ensuring safety procedures and processes
• Establishing strategies to improve efficiency and profitability in the organizations and monitoring all operations that affect quality and keeping all record related to quality and food safety, statistical reviews and relevant documents
• Communicating with external vendors and quality officers during onsite inspections

Desired Candidate Profile

• BSc. or MSc. or B. Tech (Chemistry/ DT / FT/ Micro /BT)
• Experience in Food Safety Process, audits, corrective actions
• Good at reporting corrective actions taken at management review meetings
• Knowledge in creating a flow diagram for each product and process covered by Food Safety Management System
• Experience in reviewing all rejections by food inspector/quality officers and in submissions of reports
• Willingness to work 6 days as one rotational off either on Monday or Sunday
• Lead Auditor Training Certificate or work experience as FSTL or Food Safety Team Member

Responsibilities:

1.    Perform R&D in computer graphics and video contents editing. Help to develop new video editing/processing algorithms for our video and live streaming pipeline. Follow up state-of-art work in related fields and keep improving overall performance of our products. 

2.    Research and optimize algorithms/strategies of short video and streamed video coding.

3.    Research and develop practical image enhancing algorithms. Follow up state-of-art work in related fields and keep improving overall performance of our video systems.