Deputy Manager- Consumer Engagement & Retention Specialist
at Disruptive Digital Healthcare platform
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
What you will do:
- Providing actionable overall market and customer insights to address key strategic questions
- Building user cohorts, engagement plans using different communication channels
- Tracking and reporting the key metrics related to engagement and retention for each cohort
- Evaluating customers’ online behavior and providing insights and recommendations for further enhancements to the guest experience
- Analyzing A/B and multivariate tests, communicating results and providing recommendations
- Creating PowerPoint presentations to provide market and consumer insights to other marketing and sales departments
Desired Candidate Profile
What you need to have:- 3+ years of overall experience in marketing (Must have worked either in Ecommerce, Edtech, Healthtech, Fintech or any other B2C app based company)
- 2+ years of experience in engagement & retention domain
- 1+ year experience of working on engagement & retention tools like WebEngage/ MoEngage/ CleverTap is a big plus
- Excellent analytical skills and a high degree of business acumen
- Strong organizational, communication and presentation skills
- Proven ability in handling concurrent projects with attention to detail and accuracy
- Understanding of Google Analytics and AppsFlyer (Mixpanel knowledge is a big plus)
Similar jobs
Job Role - Account Manager-Customer Onboarding (Language - Tamil)
Location - Pune
Responsibilities:
- Operate as the lead point of contact for any and all matters specific to your customers
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
- Assist with high-severity requests or issue escalations as needed
Requirements:
- 2-8 year's experience in account management
- Should be flexible in working shifts
- Clarity in thought
- Excellent communication skills
- Customer handling experience
- Languages Known: Tamil & English Compulsory
About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a youthful team. We are a group of young enthusiasts passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.
Our Product -
- CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
- CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
- CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases
Org link - https://creliohealth.in/
We are voted as #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to access and manage medical information using the same platform easily. Find out more at https://creliohealth.com/ or get updates on https://blog.creliohealth.in CrelioHealth for Diagnostics
Blog - CrelioHealth for Diagnostics
The primary accountability of Clients Relations Manager is to ensure the highest standard of service to the clients. S/he would be in continuous contact with the clients via emails, calls, meets, etc. S/he would be the first point of contact between the clients and EV and hence responsible to improve customer experience and strengthen the relationship between us.
To be an effective team member, you’re amazing at:
- communication – all kinds and all directions
- solving problems
- working independently to a high quality
- prioritising intelligently
Key accountabilities:
- Build long-term relationships with key clients.
- Identify customers’ needs and wants and address their concerns in a timely manner.
- Responsible for all client communications, conflict resolution, and compliance on client deliverables.
- Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
- Gain enough knowledge of their business requirements to be able to make recommendations as to best working practices.
- Provides regular two-way communication between the client and operations team, to provide strong team representation and set proper client expectations.
- Collaborate with internal teams and mastermind creative ways to deliver an exceptional client experience.
Essential skills:
- 3+ years prior experience in customer facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Past experience in CRM is a must.
- Should have experience with CRM tools.
- Project management - managing timelines, quality assurance
- Superb communication skills including an excellent standard of spoken and written English
- A positive, can-do attitude with high level of initiative and is curious and never settles for the easy way out
- Ability to perform well under pressure and multi-task
- Experience of using Excel and Word
- Sales and customer-service oriente
Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!
What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.
We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.
Job Profile:
- Prior experience in the client relationship would be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone
What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance
You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work with US time zones
- Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
- Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
https://www.glassdoor.co.in/
Social Media Links:
LinkedIn - https://www.linkedin.com/
Facebook - https://www.facebook.com/
Twitter - https://twitter.com/wishupnow
Instagram - https://www.instagram.com/
Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
- Showcases exemplary written and verbal communication skills to work along with global customers
- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
- Exhibit a true passion for customers and for customer success
- Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.
We’re looking for an all-star Relationship Manager to join our Pune team.
If you are high energy, upbeat, enthusiastic and confident—with excellent communication and people skills. You are an above and beyond team player who is extremely detail-oriented and meticulous. In addition, you’re fun to work (and workout) with and have a strong passion towards health & fitness as well as being part of high-growth startups, then Fitato is the perfect fit for you.
The ideal candidate will be responsible for gaining a deep understanding of our partner's'business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our partners and analyzing data. Essentially, you will act as the main point of contact for our partners.
Responsibilities
- Dialogue with our clients to understand their business objectives and challenges
- Analyze partners' data and provide strategic recommendations to clients
- Monitor user reservations and partner promotion
- Build efficiency in support processes for improving partners side experience
- Resolve operational problems on the partners' side within a specified time
- Attend meetings with partner facilities for orientations, branding, resolving issues & relationship building.
- Handle invoicing, including calculation of completed units of service
- Serve as the one-point contact for the sales team for all reservations and schedule of the activities.
Qualifications
- Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude.
- Highly organized, multi-tasking skills with strong attention to detail.
- Strong work ethic with a relentless desire to go above and beyond.
- Excellent time management skills and ability to work under pressure
- Strong communication and interpersonal skills
CTC : 2.0L - 4.0L· P.A
Role : Full Time ·
Perks : Unlimited fitness classes (all you can sweat) and the chance to gain experience at a fast-moving, hyper-growth start-up.
