Deputy Manager- Consumer Engagement & Retention Specialist

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

• Daily planning, creating, monitoring and analysis of all advertising campaigns
• Monitoring and reporting performance of new and existing products
• Analyzing revenue, campaign performance, ACOS, daily ad spends, etc.

What you need to have:

• 2 years’ experience with marketplaces is a must
• Skilled at PPC optimization techniques
• Direct, hands-on experience in managing large scale, complex paid search and shopping feed campaigns
• Strong analytical skills
• Experience in data analysis, performance trends etc    

We're looking for exprienced Python developers with over 2+ years of production experience and strong expertise in building web applications and APIs using Python, Django and DRF. We are looking for cadidates who are go-getters and are leaning towards leadership positions. Candidates must have a proven history of building, scaling, optimising and securing Python based backends and APIs using a microservice architecture.

Bonus Skills : Experience with ReactJs, Node.js, FastAPI

We would prefer candidates who can join immediately or are currently serving their notice period. Jumpers please excuse, your application will be ignored

Key Skills Required

1. Proficiency in Python 3.x based web and backend development
2. Solid understanding of Python concepts
3. Strong experience in building web applications using Django
4. Experience building REST APIs using DRF or Flask
5. Experience with some form of Machine Learning (ML)
6. Experience in using libraries such as Numpy and Pandas
7. Hands on experience with RDBMS such as Postgres or MySQL including querying
8. Comfort with Git repositories, branching and deployment using Git
9. Working experience with Docker
10. Basic working knowledge of ReactJs
11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

Responsibilities

1. Understanding requirement and congributing to engineering solutions at a conceptual stage to provide the best possible solution to the task/challenge
2. Building high quality code using coding standards based on the SRS/Documentation
3. Building component based, maintainable, scalable and reusable backend libraries/modules.
4. Building & documenting scalable APIs on the Open Spec standard
5. Unit testing development modules and APIs
6. Conducting code reviews to ensure that the highest quality standard are maintained
7. Securing backend applications and APIs using industry best practices
8. Troubleshooting issues and fixing bugs raised by the QA team efficiently.
9. Optimizing code
10. Building and deploying the applications

• Employment type

  Full-time

WhiteSnow Software Consultancy Pvt Ltd, Pune

Job Description Document

Joining: Jan 2021

Designation: .Net Developer

Job Brief: We are looking for a Windows Applications Developer who possesses a passion for pushing mobile technologies to the limits. Who will design and code functional programs and applications.

Roles and Responsibility:

• Programmer to develop stand-alone Windows application
• Focus on development of software life cycle.
• Bug fixing and improving application performance
• Design and build advanced applications for the Windows platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Coordinate efforts with other developers, plan high level architecture for solutions, code software to spec, track and resolve software defects.
• Understanding client requirements and how they translate to new application features
• Collaborating with development team and other IT staff to set specifications for new applications
• Write high quality source code to program complete applications within deadlines
• Perform unit and integration testing before launch
• Conduct functional and non-functional testing
• Troubleshoot and debug applications
• Evaluate existing applications to reprogram, update and add new features
• Develop technical documents and handbooks to accurately represent application design and code
• In-depth knowledge in basic frameworks to create user interfaces faster and easier.

Requirements:

• Proven experience of 1 to 5 years as windows application developer
• C#, .NET Core, .NET Web API, JSON, XML. Knowledge of WMI classes
• Should be expertise in Windows Phone and Windows 8/8.1 development.
• In-depth knowledge of programming for diverse operating systems and platforms using development tools
• Have published at least one original Windows app
• Excellent understanding of software design and programming principles.
• A https://resources.workable.com/team-player-interview-questions">team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills
• BSc/BA/BE/Btech. in computer science or relevant field; MSc/MA will be appreciated
• Certified application developer is a plus

Key Skills: C#, .Net core, Web API, Angular (Added advantage)

Job Description Form:

• Name of company: WhiteSnow Software Consultancy Pvt Ltd
• Website of the Company: https://whitesnow.com/">https://whitesnow.com
• Address of the Company: 3rd & 4th Floor, Serene Tower, Pakharbaug Society, Bavdhan, Pune, Maharashtra 411021.

       Landmark: lane between Wadapav cafe and Krushna sweets

• Name of the Talent Acquisition Head : Dhanashri Lokhande
• Nature of Job: Full time
• Location/s of Work: Bavdhan, Pune
• Branches considered: Electronics and Telecommunication, Electronics, Computer, Information Technology, BCA, MCA
• Eligibility Criteria:  No criteria [Live ATKT Considered : No]
• Salary Offer p.a.: 3.00L p.a to 5.00L p.a
• Bond: No
• Selection Process:-

Interview process:   1. Brain test.

1. Technical interview

UROOJ is looking for a Front-End UI/UX Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides.

Technical Experience:

• Minimum 5 years of interactive design experience
• Must be highly proficient in CSS3, HTML5, Javascript, Web
  technologies such as Angular2, Bootstrap,Backbone.JS, React Native,
  React.JS, JQuery, Knockout, and Redux
• Well versed with RESTful web services
• Experience developing custom reusable components
• Experience developing complex design components.
• Strong knowledge of Object-Oriented Programming
• Good understanding/experience in the following technologies would be a plus:
• Agile Methodologies
• Data Modelling / UML
• Knowledge of Unix Shell scripting

Desired Candidate Profile

• Minimum 5-10 years of experience in UI development
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience
• Must possess and demonstrate a good understanding of user interface design, usability
• Extremely attentive to details and efficiency to work under tight deadlines
• Must be Result oriented & should have an ability to work independently
• Experience in resolving cross-browser compatibility issues
• Makes it a point to avoid typical loopholes and points of failure in the code and passionate about solving issues as quickly as possible
• Attention to detail and pixel perfection
• Should be independent and confident in handling daily task

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

• Strong verbal and written communication skills.
• A versatile personality with above average organizational and planning skills.
• A person with critical thinking and problem solving ability.
• A good team player with creation and handling of team.
• A customer centric person with customer centric business agenda.
• An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
• A person who can develop transparent marketing strategies to expand brand recognition.

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

• Define best strategies for product development 
• Product road maps 
• Wireframing 
• should have 15 plus years exp