Deputy Manager- Consumer Engagement & Retention Specialist

We have opportunity for Customer Care Support / Customer Service 

Job Location : Ambavadi ( Ahmedabad)

Fresher can also apply

Job timing : Day shft ( 6 days working, 1st, 3rd & 5th Saturday off)

Job Description :

We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions. Attracts potential customers by answering question suggesting information about services. Identify and assess customer’s needs to achieve satisfaction follow communication procedures, guidelines; policies.

Handling call and email inquiries /queries raise by the prospects & clients.

Accuracy, attention to detail and ability to explain complex information clearly and simply.

He who applies must have Product Knowledge, Quality Focus, Problem Solving,

Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing

Information and Multi-tasking.

Qualifications :

Minimum qualification required is graduate/post graduate degree in any field except engineering.

The candidate should have minimum 0-5 years of experience from the Mutual Fund Industry or candidate from any other industry with an experience to handle Clients. ( Fresher can also apply)

He/she should have a right attitude.

We are looking for a candidate with fluency of atleast 3 languages i.e. English, Hindi & Gujarati and an excellent Verbal Vocal communication skill in English.

Candidate should have be loyal, honest.

Candidate should have a long term vision & should be decision maker.

We are looking for a data-driven and proactive CRM & Performance Marketing Associate to strengthen customer engagement, retention, and full-funnel marketing for our premium lifestyle brands.

This role integrates CRM, email/WhatsApp marketing, automation, and performance marketing (Meta, Google, YouTube) to drive acquisition and loyalty.

You will report to the Marketing Manager and collaborate closely with the Operations and E-commerce teams.

Key Responsibilities:

1. CRM & Customer Retention

• Manage and segment customer data across Shopify, marketplaces (Amazon, Myntra, Tata CLiQ Luxury), and CRM platforms.
• Execute email and WhatsApp campaigns — automation, A/B testing, personalization, and performance tracking.
• Develop and manage loyalty, referral, and win-back programs to improve customer lifetime value (LTV).
• Integrate and optimize AI Chatbots for personalized engagement and lead nurturing.

2. Performance Marketing (Meta, Google, YouTube)

• Plan, execute, and optimize campaigns across Meta (Facebook/Instagram), Google Ads, and YouTube.
• Collaborate with internal and external teams for audience segmentation, creative testing, UTM setup, and reporting.
• Monitor and analyze KPIs including ROAS, CTR, CAC, and conversion rate, making data-backed optimization recommendations.
• Test audience clusters for premium segmentation.
• Align ad campaigns with CRM strategies to ensure consistent communication across channels.

3. Analytics & Reporting

• Create integrated dashboards covering CRM and paid media performance.
• Track key engagement metrics such as open rate, CTR, repeat purchase rate, and campaign ROI.
• Provide insights to enhance customer journey mapping, funnel efficiency, and conversion pathways.
• Present monthly performance summaries and improvement recommendations.

4. Cross-Functional Collaboration

• Work with marketing, operations, and tech teams to synchronize CRM, automation, and digital marketing efforts.
• Coordinate with agencies or vendors for campaign execution, data sync, and CRM tool integration.
• Ensure brand consistency and premium positioning across all digital touchpoints.

Qualifications

• Bachelor’s degree in Marketing, Business, or related field.
• 3–5 years of experience in CRM and/or Performance Marketing for premium or lifestyle brands.
• Proficiency in CRM and automation tools (e.g., HubSpot, Brevo, Mailchimp, Zoho, Klaviyo).
• Working knowledge of Meta Ads Manager, Google Ads, and YouTube Campaign Manager.
• Strong analytical mindset; ability to interpret campaign data and make optimization decisions.
• Experience with Shopify, marketplaces (Amazon, Myntra, Tata CLiQ Luxury), and email workflows and automations.
• Excellent communication and coordination skills, with a premium brand sensibility.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

Location: Bengaluru, India, Exp: 4-8 Yrs

JD: Product Manager – Trading Systems (OMS/RMS/CMS) | Fintech – Indian Capital Markets

About Us:

We’re a product-first fintech company shaping the next generation of trading infrastructure for India’s capital markets. Our platforms power the real-time operations of full-service and discount brokers, dealer desks, and proprietary trading firms across NSE, BSE, MCX, and global exchanges.

We’re not building “just another trading app”—we’re engineering the backbone for execution, risk, and compliance in a fast-evolving, highly regulated domain. If you're excited about architecting software that brokers can't live without, we want to talk.

What We Expect:

The Role:

As a Product Manager, you'll lead the development of mission-critical software modules—Order Management Systems (OMS), Risk Management Systems (RMS), and Client Management Systems

(CMS)—used by several brokers to handle millions of trades.

You’ll work at the intersection of real-time trading tech, evolving SEBI regulations, and client-driven feature innovation. You must bring deep domain understanding, technical acumen, and a sharp instinct

for solving broker-side pain points.

• 4–8 years in Product Management with strong exposure to broking platforms, trading systems, or capital markets technology.

• Deep understanding of Indian trading infrastructure—OMS, RMS, back-office workflows, and SEBI/Exchange regulations.

• Familiarity with exchange tech stacks (NOW, NEAT, Omnesys, Refinitiv, FIX APIs, etc.).

• Strong grasp of trading workflows including order placement, margin checks, square-off logic, fund limits, settlement cycles, and audit requirements.

• Excellent analytical and documentation skills — able to break down complex, high-stakes systems into scalable, testable product features.

• Tech-aware, with the ability to interface with architects, engineers, and QA in highly technical conversations.

What You Will Do:

• Own and define the roadmap for OMS, RMS, and CMS platforms—prioritize features, define business logic, and guide execution from idea to deployment.

• Lead the design of Order Management Systems that support multi-leg orders, basket trades, slicing strategies, and multi-exchange routing with ultra-low latency.

• Develop robust Risk Management frameworks that enforce client-wise exposure limits, margin checks (SPAN + ELM), peak margin validation, square-off logic, and MTM alerts in real time.

• Build or integrate advanced Client Management modules , eDIS workflows, UCC/KRA validations, transaction monitoring, and regulatory reporting.

• Interact closely with key stakeholders at client firms—dealers, RMS heads, compliance officers, back-office leads—to collect deep insights and translate them into actionable features.

• Ensure end-to-end integration with exchange APIs like NSE NOW, NEAT, Omnesys/Nest, IML FIX, and BSE Bolt, as well as third-party RMS vendors and market data providers.

• Monitor SEBI and exchange circulars; analyze impact and drive fast product iterations for regulatory alignment (e.g., upfront margining, T+1 settlement, new order types).

• Create detailed BRDs, functional specs, user stories, and wireframes that capture complex trading and compliance workflows.

• Collaborate with Engineering, QA, and DevOps to deliver stable, high-performance releases on time, with a focus on throughput, latency, and security.

• Define and monitor product KPIs like:

• OMS: Order success rates, latency, peak load handling

• RMS: Margin utilization, breach tracking, risk override logs

• Conduct competitive benchmarking (e.g., vs. Omnesys, Refinitiv, proprietary dealer terminals) to identify strategic product gaps or advantages.

• Serve as internal SME (Subject Matter Expert) on market microstructure, order types, circuit limits, and broking-specific use cases.

• (Bonus): Work on initiatives related to High-Frequency Trading (HFT) smart order routing, co-location strategies, FIX protocols, and microsecond-level decision systems.

What success looks like:

• Your OMS handles millions of orders/day with sub-100ms response times.

• RMS logic you define protects brokers without compromising execution agility.

• Your CMS proactively flags compliance gaps before auditors or regulators do.

• Brokers say “this is exactly what we needed” after your product releases.

Must-Have Skills:

• 4–8 years in Product Management with strong exposure to broking platforms, trading systems, or capital markets technology.

• Deep understanding of Indian trading infrastructure—OMS, RMS, back-office workflows, and SEBI/Exchange regulations.

• Familiarity with exchange tech stacks (NOW, NEAT, Omnesys, Refinitiv, FIX APIs, etc.).

• Strong grasp of trading workflows including order placement, margin checks, square-off logic, fund limits, settlement cycles, and audit requirements.

• Excellent analytical and documentation skills — able to break down complex, high-stakes systems into scalable, testable product features.

• Tech-aware, with the ability to interface with architects, engineers, and QA in highly technical conversations.

Nice-to-Have Skills:

• Experience building or contributing to HFT systems or low-latency trading platforms.

• Prior work in or with stock broking firms, proprietary desks, or algo trading platforms.

• Familiarity with capital markets middleware, FIX gateways, and TBT feeds.

• Exposure to mobile trading apps or dealer terminals used in high-volume environments.

Why Join Us?

• Domain Depth: Tackle real-world challenges in capital markets, algo trading, and financial data platforms.

• Intelligent Teams: Work with top-tier engineers, architects, and FinTech veterans.

• Energizing Work Environment: In-office collaboration with a start-up feel and enterprise-grade problems.

• Global Projects: Deliver solutions that are used by trading desks and financial institutions worldwide.

• Perks & Benefits: Competitive salary, Flat hierarchy and high-impact roles, Access to leaders from trading, tech, and regulatory backgrounds, A team that values performance, not just presence.

Join us to help build the systems that move India’s markets

Overview Of The Company

Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

Job Description

FOX is seeking a dynamic Recruiting Coordinator to join our team and contribute to delivering a top-notch recruitment experience. This will start with 1 year on direct payroll of Fox Corporation. In this role, you will engage with interviewers and candidates throughout the recruitment process and provide essential support to our recruitment team by assisting with interview coordination, maintaining data and ensuring a positive candidate & hiring manager experience. Building strong relationships with hiring managers, the talent acquisition team, and candidates will be crucial for success.

Snapshot of Your Responsibilities

●     Coordinate and schedule interviews efficiently to ensure a seamless process.

●     Schedule interviews between candidates and hiring managers, ensuring all parties are informed of interview details.

●     Provide scheduling support for talent acquisition team meetings. Provide administrative support to the recruitment team, including managing calendars, coordinating meetings, and preparing reports

●     Maintain a strong candidate and hiring manager experience, striving for excellence.

●     Analyze recruitment data to derive valuable insights and contribute to process enhancement.

●     Develop and manage team documentation and sites for streamlined operations.

●     Drive continuous improvement initiatives for recruitment coordination.

●     Communicate with candidates to provide necessary information about the company, position, and interview process.

●     Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).

●     Support the recruitment team in coordinating pre-employment checks and reference checks for selected candidates.

What You Will Need

●     Bachelor's degree in Human Resources, Business Administration, or a related field.

●     Previous internship or coursework related to human resources or recruitment is preferred but not mandatory.

●     Proficiency in using MS Office applications, including Outlook, Word, PowerPoint, and Excel will be preferred.

●     Experience with Applicant Tracking Systems (ATS), Workday experience preferred but not mandatory.

●     Excellent communication, interpersonal, and time management skills.

●     Self-motivated with keen attention to detail.

●     Demonstrated ability to deliver outstanding customer service to both internal and external stakeholders.

●     Capability to assist with technical tasks such as updating google sheet and creating PowerPoint presentations.

●     Willingness to learn new programs as required.

●     Capacity to handle diverse workloads and prioritize tasks while maintaining confidentiality.

●     Positive attitude and willingness to learn in a fast-paced, dynamic environment.

●     Aptitude for recognizing and escalating pertinent issues, tasks, and requests.

●     Ability to interpret recruitment data effectively.

●     Attention to detail and a commitment to delivering high-quality work.

Learn more about Fox Tech at

#foxtech

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

 At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company’s success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.

• Proficiency in Angular (v8+) and TypeScript.
• Strong knowledge of HTML5, CSS3, and JavaScript/ES6+.
• Hands-on experience with RxJS for reactive programming.
• Experience with state management libraries like NgRx or similar.
• Familiarity with RESTful APIs and JSON data structures.
• Understanding of authentication and authorization mechanisms (OAuth, JWT).
• Experience with Angular CLI for project setup and management.
• Proficiency in browser developer tools for debugging.
• Strong experience with Jasmine, Karma, or other testing frameworks.
• Familiarity with build tools like Webpack or Vite.

As a Tech Lead at RaptorX.ai you will lead our development team through the planning, execution, and successful delivery of cutting-edge, scalable, and high-performance web applications. With your extensive experience in both front-end and back-end technologies, you will drive the architectural decisions, mentor junior developers, and ensure the technical excellence of our projects. Your role will be pivotal in fostering innovation, implementing best practices, and contributing to the strategic direction of our technology stack.

Key Responsibilities:

• Technical Leadership:
• Architect, design, and develop complex full-stack applications, ensuring robustness, scalability, and performance.
• Lead the technical planning and architecture discussions, making strategic decisions on technology stack, frameworks, and tools.
• Conduct code reviews, ensuring adherence to coding standards and best practices.
• Stay abreast of emerging technologies and trends, integrating them into projects to enhance innovation and efficiency.
• Project Management:
• Collaborate with project managers, business analysts, and stakeholders to define project scopes, goals, and deliverables.
• Create detailed project plans, timelines, and roadmaps, ensuring timely delivery and alignment with business objectives.
• Manage risk assessment and mitigation strategies throughout the project lifecycle.
• Team Leadership and Development:
• Mentor and coach developers, fostering a culture of continuous learning and improvement.
• Lead by example, promoting a collaborative team environment that encourages open communication and innovation.
• Facilitate knowledge sharing sessions and technical workshops to enhance team skills and expertise.
• Quality Assurance:
• Implement and oversee rigorous testing frameworks and methodologies to ensure the delivery of high-quality solutions.
• Collaborate with the QA team to define test strategies, review test plans, and ensure that applications meet functional and non-functional requirements.
• Stakeholder Engagement:
• Communicate effectively with stakeholders, translating technical concepts into business language and vice versa.
• Gather and analyze feedback from end-users and stakeholders to inform continuous improvement of applications.
• Participate in client meetings, presentations, and proposal development.
• Operational Excellence:
• Ensure the reliability, security, and maintainability of applications.
• Oversee the deployment and operation of applications, including performance monitoring and optimization.
• Implement best practices for source control, continuous integration, and continuous deployment.

Prior Experience and Skills Required:

• Minimum 10 years of experience in full-stack web development.
• Proven track record of leading development teams in delivering complex web applications.
• Expertise in front-end technologies (e.g., JavaScript, React.js, HTML5, CSS3) and back-end technologies (e.g., Node.js, Python, Java).
• Strong experience with database design and management (SQL and NoSQL).
• Proficiency in cloud technologies and services (AWS, Azure, GCP).
• Experience with containerization and orchestration technologies (Docker, Kubernetes).
• Familiarity with Agile methodologies and ability to adapt to changing priorities and deadlines.
• Excellent problem-solving, analytical, and technical troubleshooting skills.

Education:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

Language Skills:

• Strong command of Business English, both verbal and written.

Other Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• High level of personal accountability and responsibility.
• Ability to think strategically and execute tactically.

Salary:

• Competitive, based on experience and market standards.

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

-         Service Manager managing a team providing L1, L2 support for multiple applications

-         Should be able to work in China hours as and when required

-         6-7 years of experience in a support role

-         2+ years’ experience in Prior experience in supervisory role 

-         Manage shift rosters, escalations

-         Responsible for standing up and running the support team

-         Managing the customer support department’s day-to-day functions.

-         Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

-         Assigning tasks to support team members each day that are based on SLAs, technician availability, and the technician’s skills.

-         High level knowledge of the Data Engineering space having supported data stores, data pipelines, and downstream reporting applications is desirable

-         Periodic reporting to stakeholders

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

Applicant must have a min of 4 years of experience as a Java Developer and a Min of 2 years on Spring boot, Augular knowledge must, having an experience in Angular would be an added advantage.

Detailed JD

Resources with below skill sets :

- Angular JS

- Spring MVC

- Spring Boot

- Hibernate

- PostgreSQL

- Drools

- SVN

- Jenkins

- SonarQube

- Foresighted & good judgement in problem solving.

- Capable of paying attention to detail.

- Good analytical and logical thinking.

- Prioritizing and organizing

- Team Player with positive attitude.

- Process knowledge/Technical expertise

- Good Written and Verbal communication Skills

- Analyse & understanding of the SRS.

- Report queries on the SRS/Requirement.

- Prepare low level design document

- Prepare Unit test cases

PRAXINFO Hiring DevOps Engineer.

Position : DevOps Engineer

Job Location : C.G.Road, Ahmedabad

EXP : 1-3 Years

Salary : 40K - 50K

Required skills:

⦿ Good understanding of cloud infrastructure (AWS, GCP etc)

⦿ Hands on with Docker, Kubernetes or ECS

⦿ Ideally strong Linux background (RHCSA , RHCE)

⦿ Good understanding of monitoring systems (Nagios etc), Logging solutions (Elastisearch etc)

⦿ Microservice architectures

⦿ Experience with distributed systems and highly scalable systems

⦿ Demonstrated history in automating operations processes via services and tools ( Puppet, Ansible etc)

⦿ Systematic problem-solving approach coupled with a strong sense of ownership and drive.

If anyone is interested than share your resume at hiring at praxinfo dot com!

#linux #devops #engineer #kubernetes #docker #containerization #python #shellscripting #git #jenkins #maven #ant #aws #RHCE #puppet #ansible