Scrum Master

ABOUT UNRAVEL CARBON

Unravel Carbon enables companies to assess their carbon footprint by tracking their digital financial footprint with its proprietary carbon emission factor model; making it easy, fast and convenient to become climate positive.

We aim to accelerate the participation of all companies, big and small, in the global fight against climate change. And we want to do it the 21st century way—autonomous, painless, and beautiful.

Unravel Carbon consists of a team of software engineers, data scientists, founders and climate experts with a passion to solve the world’s most pressing issue—climate change. Collectively, our leadership team has launched and invested in multiple companies, and are now combining their experience and knowledge here at Unravel.

We are backed by some of the world’s best funds and investors and are part of Y Combinator’s W22 batch.

Unravel Carbon was founded in 2021 with headquarters in Singapore.

Unravel Carbon on LinkedIn: https://www.linkedin.com/company/unravelcarbon/

ABOUT THE ROLE

We are looking for early members of our India team. You will be part of the team that establishes our India product development team. We are looking for candidates who have high potential, are excited about tackling the climate change problem and are excited to grow in a high-growth environment while working with the Singapore HQ.

A junior/mid-level backend software engineer. Must be comfortable to work in a small development team and have the initiative to work alone on smaller problem sets. Must be passionate about climate-tech for a better future.

• Build backend server applications using Flask/DJango framework
• Collaborate with the data team to integrate data pipelines into our backend system.
• Collaborate with the front end team.
• Analyze processes and code to troubleshoot problems and identify areas of improvement.
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Take lead on projects, as needed.

ABOUT YOU

• Willingness to learn, be a self-starter, and thrive in uncertainty; you would be one of the first few employees at an early stage startup, be prepared to venture into unknown territory, collaborate and learn
• Meticulous and detail-oriented
• Required skills:
• Python Backend Development Frameworks (Flask, Django). Backend development in other languages/frameworks can be considered too
• NoSQL databases (MongoDB)
• SQL databases (MySQL, Postgres, DuckDB)
• Running/managing Linux servers on Cloud services (AWS/GCS/Azure)
• Optional skills:
• Front End Web development (ReactJS)
• Python data science tools (Pandas, Numpy, Scipy)
• Python NLP tools

YOUR WORK STYLE

• An understanding of agile product development
• Self exploration and self learning of the latest technologies and applying them to solving the technical challenges our team face
• Self­-starter (proactive and independent) with an ability to prioritize different assignments and tasks to meet deadlines
• Comfortable working in a collaborative environment
• Eager to think outside of the box and creatively problem-solve

YOUR PREFERRED BACKGROUND

A Bachelor’s Degree in Computer Science, IT, or related discipline AND 1+ years working experience in the IT industry. 

WHAT WE OFFER YOU

We offer an exciting challenge for a purpose-driven person who thoroughly enjoys learning and takes up responsibilities in a multi-cultural, primarily virtual, and pioneering organization.  

We nurture a culture that allows you to thrive, where your skills can be honed and your ideas will be heard, and where collaboration across teams and with global partners is the default.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are: 

You are looking for an opportunity to bring your creative, organized, and strategic thinking to an impactful senior-level managerial role that allows you to lead, develop, and grow our Premium support team. You will monitor and own your team’s KPIs, while consistently driving and tracking towards optimal results.

To be successful in this role, you will exemplify our “customer obsessed” ethos and demonstrate best in class customer service and support practices. You are comfortable leading in a high-performance, high-accountability environment, and will leverage your excellent leadership skills and working knowledge of people/team management and the SaaS landscape to serve you well as you lead several teams of customer support representatives. You will be responsible for managing teams operating across multiple shifts, ensuring smooth and continuous support

Roles, Responsibilities & Requirements

What You’ll Be Doing:

• Supervise a team of Customer Support Managers focused on solving customer issues and achieving high levels of customer satisfaction
•  Support the organizational goals and participate in business planning activities such as staffing, goal setting, and resource planning
• Lead and ensure your managers and teams are successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics
• Conduct consistent and impactful performance conversations and coaching sessions with team members and managers
• Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
• Delegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experience. 
• Identify and implement process improvements and alternative solutions to drive team efficiency, productivity and engagement. 
• Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving. 
• Monitor the overall health of the support system, which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Confidently work with large amounts of data and have a data-minded approach to resource planning, goal setting, and analyzing its outcomes
• Partner with the Associate Director of Customer Support regarding forecasting, budget management, optimization of talent and resources, and the impact
• Manage projects involving complex work streams and cross-functional collaboration - Communicate and collaborate with internal departments to create and confirm efficient workflows and relationships
• Improve customer service quality results by collaborating with your team of managers to study, evaluate, and redesign processes; establish and communicate service metrics; monitor and analyze results; and implement change
• Update job knowledge and managerial skills by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer and team member issues that arise from within the team, directly from customers, or from other HighLevel functions
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• BA/BS in a relevant field or equivalent managerial experience in the Account/Business Relationship Management domain required.
• 5+ years of experience leading a fast-paced, results driven team for a SaaS or Product-Led Growth startup company preferred.
• 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
• You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you.
• Prior experience partnering and influencing customers and team members in developing their strategic direction
• Prior experience exercising and utilizing project management skills to identify and align strategies and new processes that will impact the customer experience. 
• Strong collaboration, time-management and prioritization skills are critical to the success of this role
• The ability to build and maintain strong relationships internally with senior leadership, teams and customers
• Strong experience using data/analytics tools to measure the impact of your work and develop new projects
• Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
• A strong technical aptitude to help our customers succeed with the HighLevel software
• Experience working with and or ability to learn the use of various reporting tools to leverage data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated approach to problem solving and conflict management
• Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results. 
• Working Knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, Mac, etc
• Experience managing teams in different shifts is highly preferred

The Role:

A seasoned, experienced Enterprise SaaS sales & business development leader to join the growing company's leadership team. In this role, you are responsible for developing and executing sales and go-to-market strategies that help achieve new client sales & revenue goals for the company. The VP of Business Development & Sales will also work closely with other stakeholders to drive strategic direction and resource allocation for the company.

Key Responsibilities -

- Strategic Thinker & Leadership: Leading from the front on all important Client facing discussions, while providing direction to the team on the positioning, go-to-market strategy and priority amongst the prospect segments.

- Full Sales Cycle Ownership: Tactfully and strategically enable the team to follow up with the prospects regularly, host the commercial negotiations and drive the needed urgency towards deal closures.

- Partnerships & Influencer Management: Actively discover, acquire and engage with strategic partners/industry influencers, consultants and resellers to drive an efficient channel of demand creation and client acquisition across multiple geographies

- Data & Process Driven-You obsess with data, analytics and processes to ensure repeatability and consistency around meeting & exceeding the Quarterly goals and also enabling data-led experimentation in short delivery cycles.

- Team Management - Manage a team of Sales representatives responsible for selling Enterprise Software and New Customer Acquisition

Skills Required:

- Strong understanding of company positioning, pricing, and business development strategies for complex Enterprise SaaS Companies

- Extensive experience negotiating terms and closing contracts for business

- Strategic thinker with strong storytelling skills and written communication

- Strong cross-functional partner, particularly with Product, Marketing and Client Management teams.

- Experience of selling to the US from India

Job Role:  Senior Software Developer (React native/React js)

Required Skills

• React Native minimum experience should be 3 YRS.
• 2+ years of experience in javascript. 
• Minimum 2 years of experience in Typescript and ReactJs. 
• React-native components Knowledge and Redux. 
• Design Layout knowledge 
• Good communication 

• Design and develop cloud native enterprise applications as per the strategic application roadmap of DSP
• Ensure strict adherence to code quality, coding standards and overall deliverable quality as per the defined standards
• Write automated unit and integration tests to ensure defect free code
• Learn and develop proof of concepts with newer technologies when required