PCQA Manager

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Experience in a call center or BPO environment.
• Knowledge of customer relationship management (CRM) systems.
• Fluency in English.

Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Shift:

• Night shift
• US shift

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Other Benefits:

• Performance bonus

𝗝𝗼𝗯 Description:-

This is a full-time on-site role for a Sales Manager . The Territory Sales Manager will be responsible for communication with clients, sales activities, customer service, training, and sales management.

1. Business Development :

• Devise effective territory sales and marketing strategies.

• Professionally handle incoming requests from customers within

defined territory.

• Generate new business leads or opportunities based on

similar/existing solutions provided to customers.

• Thoroughly and effectively gather customer information.

• Maintain a balance between company policy and customer

benefits.

• Continuously evaluate and identify opportunities to drive process

improvements.

• Present products and services to prospective customers.

• Perform product demonstration.

• Active participation in tender.

• Early engagement with PSU & private customers for requirement.

• Achieving assigned territory business target.

• Implementing effective strategies to maximize profitability.

• Effectively handling customer negotiation to ensure maximum

order value & profit with favorable T&C to the organization.

• Payment follows up

2. Customer Relationship :

• Knowledge of Support/Communication etiquettes for general day

to day client communication.

• Communicate with client for ongoing Issues / Product Trainings.

• Administer regular feedback from the customer for product

improvement.

• Working with a team or individually to enhance customer

experience and solve grievances.

3. Data Management :

• Work on Supports in-house tasks like updating timesheet, prepare

Weekly Reports etc.

• Opportunity Follow up and Update in CRM System with precise

order closing details (e.g., time & amount).

• Prepare and submit reports weekly/monthly MIS reports to the

Regional Manager.

• Ensure accurate opportunity/customer details to be entered in CRM

System.

4. Business Analysis :

• Analyze data to find the most efficient sales methods.

• Discover sales opportunities through market research.

• Participate in industry or promotional events (e.g., trade shows) to

cultivate customer relationships.

• Monitor competition within assigned region.

Qualifications :

Minimum 3-8 years + of experience in the industry.

Experience in Technical sales like AVEVA system platform, IIOT, Wonderware ,Industry 4.0 preferable.

Ability to travel when required.

Responsibilities:

Design and develop server-side web applications using Node.js

Write high-quality, testable, and scalable code

Collaborate with cross-functional teams to identify and prioritize features

Implement and maintain software design patterns and architecture

Troubleshoot and debug applications

Optimize application performance and scalability

Participate in code reviews and provide constructive feedback to improve code quality

Stay up-to-date with the latest developments in web technologies and frameworks

Requirements:

2-4 years of experience in developing server-side web applications using Node.js

Strong proficiency in JavaScript, with a good understanding of its ecosystem

Experience with popular Node.js frameworks such as Express or Hapi

Familiarity with database technologies such as MongoDB, MySQL, or PostgreSQL

Knowledge of web security best practices and techniques

Experience with Git and other version control systems

Ability to work in a fast-paced, agile environment

Good communication and teamwork skills

If you meet these qualifications and are passionate about developing high-quality, scalable web applications, we encourage you to apply for this position.

We are having urgent opening for IT Recruiter-Work from home. Minimum 2+ years experience required in IT and non-IT recruitment. Candidates who don't have experience in IT recruitment, please do not apply. Job involves end to end recruitment. 25 to 30k net salary. Immediate to 7 days joinees only. Personal desktop or laptop required. 

Job Type: Full-time

• Strong technical knowledge in software, hardware, and networking
• Prior experience in Customer service or call center environment
• IP protocol and network experience highly desirable
• Working knowledge of NetApp technical systems (6 months or more)
• Strong understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity
• Sound problem solving skills with linear and logical troubleshooting skills
• Process knowledge, assessment, design and documentation skills
• Strong oral and written communication skills
• Solid analytical, technical, and project management skills
• Must have proficiency with various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work independently with minimal supervision
• Must be available weekends
• Languages: B2 English

Job Description:

Candidate must have 2 to 5-years of experience in various phase of development of a python-based application or API development.

Requirements:

Must Have:  Strong expertise in PYTHON and its built-in data structures, developing API using flask or fastapi, data wrangling using standard python frameworks like pandas, NumPy etc., integration of various applications (third party or inhouse) with python.

Good to Have: Deployment using Nginx, GUnicorn, IIS, docker and Kubernetes etc. Good understanding of optimization solutions like differential evolution. Hands on experience with python packages like Scipy.  Tkinter to make python-based applications.

Roles and Responsibilities:

• Understanding/gathering the requirements from stakeholder, formulating the problem, and leveraging AI/ML to solve the business problems.
• Integration of third party or in house application with python solution.
• Working on Deployment and optimization of various engineering problems using Numerical/Constraint optimization frameworks such as Differential Evolution and deploy a web-based API using Flask and Nginx/IIS.
• Unit testing of various python modules developed and testing of the API.

Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements.

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities
  
  

  Requirements

  • Proven working experience as a Data Analyst or Business Data Analyst
  • https://resources.workable.com/data-scientist-analysis-interview-questions">Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
  • Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
  • Strong https://resources.workable.com/analytical-skills-interview-questions">analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Adept at queries, report writing and presenting findings
  • BS in Mathematics, Economics, Computer Science, Information Management or Statistics

Are you passionate about using technology to make people's lives better? Are you interested in becoming a part of one of the hottest trends in the world of start-ups today? Are you excited about joining the online ultra-fast grocery delivery service business pioneer and driving the trend forward? Then this may be the right opportunity for you.

Role and Responsibilities

1. Helping lead the software development lifecycle: technical design, implementation, testing, deployment, and support.
2. Working with cross-functional teams effectively to enable business growth.
3. Proactively identifying engineering bottlenecks and initiating proposals to improve them.
4. Writing high-quality, well-tested code in alignment with industry-wide best practices.
5. Applying a product mindset to back-end systems.
6. 1.  

1. About five years of experience delivering product-quality code in an agile set-up
2. Experience with Node.js (Hapi, Restify, Express, Mongoose, Socket.IO, Mocha)
3. Experience with Elasticsearch
4. Experience building and deploying Docker containers
5. Strong general Linux experience
6. Extensive experience with REST APIs
7. Experience with microservice architecture
8. Experience with MongoDB
9. Expert knowledge of Redis and caching strategies
10. Strong knowledge of unit/integration testing, including the art of mocking and writing testable code

1. Passionate about technology and making an impact.
2. A perpetual learner, who stretches their boundaries and enjoys new ideas.
3. A doer who takes initiative and works well in a team.

Blok is a technology-first online ultra-fast grocery delivery service business, and we are on our way to revolutionize how millions of people across countries consume groceries. We believe in a world where getting everything you need, when you need it, sustainably, is the new normal. And it takes less than 10 minutes.

We believe we are positioned to lead this revolution. Why? Our founding and early team have held senior positions at Deliveroo, Uber, Glovo, Mercadona, or Unilever. We have done this before, and we believe we can do it again. But this time, even better.

Embark on the journey and help us launch the revolution in one of the highest growth industries of the year. Help us shape the new normal.