PCQA Manager

Key aspects of this role:

• Maintain, update, and enhance ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations

• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform.

• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need:

• Minimum of 2 years of demonstrated experience in ServiceNow development and configuration.

• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.

• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM

• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.

• Preferably certified in ServiceNow

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

• Love for coding: A fanatic about writing beautiful and scalable code.
• Sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.
• Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems. 
• Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.
• Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact. 

KEY QUALIFICATIONS

• BE/BTech in Computer Science or related field. 
• Minimum 3+ years of UI/Frontend development and a strong understanding of building complex layouts using JavaScript, CSS and HTML.

KEY SKILLS

• Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript, some experience with ReactJS, Redux, React Native, Webpack, and Typescript or similar library/tools.
• Obsessed with WPO (Web Performance Optimization) and web/mobile performance analysis.
• Experienced with web standards and protocols such as HTTP, DNS, TCP/IP, and socket APIs in general.
• Familiar with web security, SEO, accessibility and internationalization.

We are looking for a Frontend/Platform Operator to ensure the smooth day-to-day operations of our E-lock GPS web-based platform. This role involves monitoring the platform’s performance, resolving minor frontend issues, and reporting bugs to the development team.

Key Responsibilities:

• Monitor the frontend of the web platform for glitches, bugs, or user-reported issues.
• Perform minor frontend updates (HTML/CSS) as needed.
• Collaborate with the IT Administrator and report major issues to the developers.
• Provide user support for platform-related queries (internal team or customers).
• Document platform performance and generate basic usage reports.

Skills Required:

• Basic knowledge of HTML, CSS, and JavaScript.
• Familiarity with frontend frameworks like React.js or basic debugging tools (preferred).
• Understanding of how frontend and backend APIs work together.
• Strong communication skills for reporting issues and collaborating with other teams.

Education and Experience:

• Bachelor’s degree in IT, Computer Science, or related field (preferred).
• 1-2 years of experience in web operations, frontend development, or technical support.

NOTE: We’re inviting applications for a 6-month internship in Frontend/Platform Operator at Mondiale Technologies, a company at the forefront of smart logistics and IoT-based tracking solutions

Eligibility: Final-year students or fresh graduates in BCA / B.Sc. IT / B.Tech / MCA / Diploma in Computer Science or related fields

Internship Highlights:

• Hands-on experience managing and operating our real-time asset tracking web platform
• Support platform users by monitoring dashboards, raising tickets, and resolving basic interface issues
• Coordinate with tech and support teams for data validations and updates
• Exposure to frontend tools, UI testing, and client-side reporting
• Learn to work in a live SaaS environment used by logistics and fleet management teams

Stipend: YES

✅ Pre-placement offer for high-performing candidates

Candidates who successfully complete the internship and demonstrate strong performance will be offered a regular full-time role within the company.

 Roles and Responsibilities

1. Outbound Calling and Product Pitching: Engage with potential customers and present our amazing products in a compelling manner.

2. Revenue Generation: Showcase your sales prowess to boost the company's revenue and contribute to our success story.

3. Achieve Targets: Set your sights high and strive to exceed targets, unlocking exciting incentives along the way.

4. No Cold Calling: We believe in consultative selling, ensuring you have meaningful conversations with interested prospects.

5. Consultative Selling: Understand the needs of our customers and provide tailored solutions, making a real difference in their lives.

🎁 Perks and Benefits 🎁

1. Weekly Incentives: Enjoy attractive weekly incentives, rewarding your hard work and dedication.

2. Fast Track Growth: We nurture talent and provide ample opportunities for fast-track career growth.

3. 24*7 Pantry: Fuel your creativity and enthusiasm with our well-stocked pantry, available round the clock.

4. Free Dinner and Breakfast: Indulge in delectable meals on us - because well-fed minds create the best ideas!

5. Shuttle Service: Say goodbye to commuting hassles with our convenient shuttle service.

📝 Requirements 📝

1. Excellent Communication: Your ability to articulate ideas effectively will set you apart.

2. Laptop and Stable Internet: Equip yourself with the tools for success.

3. Good Convincing Skills: Persuade customers with your charming and convincing demeanor.

4. Excellent English Speaking: Fluent English will be your superpower in this role.

You will be responsible for achieving Monthly, Quarterly & Annual targets of Sales Qualified leads and Revenue:

Plan

• Assisting in creating, planning and implementing business development strategy and lead generation initiatives
• Research on global tech market dynamics, competition, and clients
• Identify potential prospects by analyzing markets/domains and track potential prospective clients

Outreach

• Reach out via multiple channels (Cold calling, LinkedIn, email)
• Set up meetings with key decision makers and ensure their shows on the appointment

Discovery

• Understand the needs of the lead to uncover how Thence can aid them
• Showcase Thence’s capabilities in an unobtrusive and consultative manner
• Qualify all leads as per criteria in a professional and creative manner

Prospect

• Ensure that the communications to clients are as per schedule and follow ups are on time
• Develop strong relationships with key prospects during and after the sales lifecycle
• Reconnect with cold leads and continuously build the pipeline

Measure & Improve

• Track, update, analyse and present sales reports to the Management
• Support the Business Development Head in running the BD function efficiently and effectively
• Meet the performance goals defined periodically

Skills Required

• Good storyteller - strong, verbal, and written communication skills
• Highly organized - finding a method to the madness 
• Critical thinking - takes quick and insightful decisions
• Knowledge hungry - an always-on learning mindset
• Team player-  managing multiple stakeholders

Qualifications

• Proven track record in lead generation predominantly via telecalling
• Good working knowledge of lead generation tools
• Prior stints at a B2B /IT/Product business with good understanding of B2B KPIs 
• Experience in the US Sales

We are currently hiring freelance academic editors for broad subject classification under “Physical Sciences & Engineering”.

Please read more about our freelancer role and selection process below. 

Enago will ensure:

• Possibility of a guaranteed monthly income while freelancing:
  Apart from offering work in the typical freelancing manner, we also offer opportunities that guarantee a minimum monthly/annual income, along with the possibility of an additional annual bonus (monetary), based on your performance.
• A smooth performance-driven progression curve with an effective feedback mechanism:
  This ensures that the expectation mismatch is nearly zero. In the past, the strong professional bonding with our freelance editors has also led to mutual recommendations—a definite plus factor!
• A rewarding experience, both monetarily and intellectually:
  You will get the opportunity to apply your domain knowledge and skills to help non-native authors present their work to the world through esteemed journals and renowned conferences, with the flexibility of timings dedicated to editing.

Qualities we look for in our freelance editors
• Proficiency and competence in the most widely spoken language across the world—English!
• Knack for diligently editing, restructuring, and polishing articles written by non-native speakers
• Appropriate manuscript format* that conforms to academic conventions in terms of citation style, layout, section headings, and tense usage

• Preservation of the author’s intended meaning even in papers where the content requires extensive revision
  • Extensive subject matter expertise
  • Minimum 2 years of relevant copyediting/academic editing experience (preferably)
  •Freelance editors also thoroughly format the manuscript as per mentioned journal guidelines when clients opt for our journal formatting service

A glimpse at what you would edit:
You will be assigned papers of varying difficulty levels (in terms of English, subject matter expertise, and extent of revision needed) written by non-native speakers in either English or their native language (translated papers). These papers are written by what we believe constitute an eclectic group of authors and writers, i.e., we receive work from not only scientists, researchers, and students but also corporates, linguists, and common man trying to communicate in English—from the latest in cutting-edge technology to the timeless fascination with history and arts!