Cyber Security Engineer/ Developer

We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.

As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands — Flipkart.

We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.

Key Responsibilities:

• Handle customer queries and complaints via calls professionally and promptly
• Maintain service quality as per Flipkart standards
• Ensure quick resolution and customer satisfaction in every interaction
• Update call records and maintain accurate documentation
• Coordinate with internal teams to ensure issue closure
• Meet performance targets including attendance, quality, and productivity

Eligibility Criteria:

• Minimum education: 12th pass (Higher Secondary) or above
• Minimum 1 year of experience in any field/domain
• Strong fluency in both English and Hindi (verbal communication)
• Must be willing to work in rotational shifts
• Immediate joiners will be given priority

• BTech, BE, BS degree in Computer Science, a similar technical field of study, or equivalent practical experience.
• 6+ years experience in web and software development.

• 3+ years of experience with the microservices architecture.
• At least 1 year of experience in leading a team.
• Demonstrated experience in Node, Mongo, Python2/3, Express, ReactJS.
• Experience with testing frameworks like Mocha, Jest, Jasmine etc.
• Experience with asynchronous messaging using RabbitMQ/Apache Kafka.
• Ability to work independently and multi-task effectively.
• Flexible and willing to accept a change in priorities as necessary.
• Strong attention to detail.

Design and build applications, bug fixing and improving application performance.

• Delegate tasks and achieve daily, weekly, and monthly goals.
• Enforce processes to improve productivity of the team.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work on continuously discovering, evaluating, and implementing new technologies to maximize

development efficiency.

What is Redink?

               Redink is an Edutech platform that enables schools and teachers to efficiently reduce their workload by automating them using a single app and thereby identifying students learning gaps and improving students’ outcomes. Recently awarded as the “Best Classroom Management App” and also selected for the Nasscom 10K Startups incubation program, Redink is ready to create a whole new Education Ecosystem in our Fast-growing world.

What Are We Looking For?

Redink is looking for a Sr.BackEnd Developer (CTO) - Fullstack

Technologies - Node.Js & React.Js

Experience - Minimum 3 - 5 years as CTO in startups.

Roles And Responsibilities

• Work across the stack from a code commit to running it in production, with the end goal of delivering the best possible experience for the user
• Design, develop and test features from inception to rollout
• Write high-quality code that is scalable, testable, maintainable and reliable
• Independently own and drive new features from scratch
• Work in an Agile environment and facilitate agile practices
• Champion best practices and cross-functional skill development
• Mentor and guide junior team members
• Cultivate talent and bring out the best in your team members
• Continuously improve by working on and providing feedback.

Mandatory Skills

• Experience working with NodeJS on the backend and ReactJS on the frontend
• Strong knowledge of creating scalable REST APIs
• Working experience with databases like MongoDB, Redis and Relational databases
• Strong understanding of Object-Oriented Programming and/or Functional Programming concepts
• Past experience tackling scaling issues is preferred
• Experience practicing Agile software development methods is preferred.

What Really Gets Us Excited About You?

• Experience in working with product-based start-up companies
• Knowledge of working with SAAS products.
• Experience with Node.js and React.js is mandatory.
• Exposure to databases like MongoDB, Redis, and/or any Relational databases is preferred.

What Do We Offer?

Interesting Work |

We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.

Tribe Vibe

| We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together. We are a diverse and distributed team, but we like to stay connected.

Bragging Rights

| We are dreamers and dream makers, hustlers, and honeybadgers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including Chase, The Miami HEAT, Cisco, Shell, Express, Riot Games, IcelandAir, Morningstar, and many more!

A Seat at the Table

| One Team One Dream is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you get a seat at the table. This includes unfiltered access to our C-Suite and regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining.

About Us

PurpleRain is a US-headquartered 8+ year old close-knit, fully distributed bootstrapped and profitable product startup with 50+ rock star team members who enjoy the challenge of solving hard problems together with inc 500 clients globally through our B2B SaaS products.

We are a hybrid remote company, with in-house teams in Bangalore, London and remote teams globally in 20+ countries where each employee works from home or a co-working space.

Even though we're far away, we're in contact throughout the day in Slack, Basecamp and Zoom.

We encourage continual education through weekly lunch and learns and taking courses to keep us ahead of the latest advancements with yearly retreats.

SEO Manager- Job Description

• Increase revenue through meaningful user growth and retention strategies for each of PurpleRain s products

• Identify new or unused marketing techniques and set up tests to validate results

• Design and coordinate promotional campaigns, PR and other marketing efforts across channels

• Establish a regular rhythm of reporting on marketing analytics to the executive team

• Manage marketing budget and spend

• Liaise with product, finance and customer support to guide a unified approach to marketing and business objectives

• Work with leadership team to build and execute online marketing campaigns for Pandable’s clients

• Perform day to day digital marketing activities including social media, email marketing, content creation and promotion

• Manage CRO, A/B testing and landing page optimisation

• Set up and manage Google Ads accounts and campaigns (including search, display and shopping)

• Support with content outreach and link building campaign strategies

• Develop strategies to drive online traffic, e-commerce growth, and increased visitor traffic to our wineries.

• Manage digital marketing campaigns through a variety of channels including but not limited to: web, mobile, SEO, PPC, and social.

• Define the process for creating, editing, and delivering high-impact content campaigns across multiple digital channels to our target audiences.

• Track and analyze conversion rates and overall website performance and optimize over time.

•  Collaborate with key business partners in marketing and across the organization on campaigns that increase brand awareness.

• Improve the usability, design, content, and conversion of online platforms in collaboration with marketing, technology, and e-commerce teams.

• Work with e-commerce and brand management team to identify and execute campaigns to drive awareness, visitor traffic, and revenue.

• Identify enhancements that create best-in-class digital experience for customers.

• Focus on website performance, insights, and opportunities that drive toward company goals and key performance metrics.

• Support brand teams by documenting best practices for digital marketing.

• Manage campaign budgets and vendor relationships.

• Partner with outside agencies to test digital marketing strategies.

Our Core Values

• We lead with empathy: We believe kindness and empathy lead to effective communication. We assume good intentions and seek mutual understanding from our teammates, customers, and users.

• We lean into vulnerability: We are not afraid to ask for help or give and receive feedback. We build off our failures and don’t shy away from tough conversations.

• We rise above the status quo: The status quo leads to pain for the people we serve, our communities, and our clients. We do our best to rise above the status quo, and to do things that no one else is doing. On an individual level, we strive to improve ourselves and always be learning.

• We match grit with wit: We're creative and resourceful. We find solutions to every problem

and to further support you, we offer:

• talented, young and motivated team

• work with a fun team on a product that customers love

• Share in our organization-wise personal development benefits and leave entitlements

• Flexible work schedule with work-from-home options

Responsibilities

• Installing and configuring Informatica components, including high availability; managing server activations and de-activations for all environments; ensuring that all systems and procedures adhere to organizational best practices
• Day to day administration of the Informatica Suite of services (PowerCenter, IDS, Metadata, Glossary and Analyst).
• Informatica capacity planning and on-going monitoring (e.g. CPU, Memory, etc.) to proactively increase capacity as needed.
• Manage backup and security of Data Integration Infrastructure.
• Design, develop, and maintain all data warehouse, data marts, and ETL functions for the organization as a part of an infrastructure team.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Develop and interpret organizational goals, policies, and procedures.
• Evaluate the organization's technology use and needs and recommend improvements, such as software upgrades.
• Prepare and review operational reports or project progress reports.
• Assist in the daily operations of the Architecture Team , analyzing workflow, establishing priorities, developing standards, and setting deadlines.
• Work with vendors to manage support SLA’s and influence vendor product roadmap
• Provide leadership and guidance in technical meetings, define standards and assist/provide status updates
• Work with cross functional operations teams such as systems, storage and network to design technology stacks.

Preferred Qualifications

• Minimum 6+ years’ experience as Informatica Engineer and Developer role
• Minimum of 5+ years’ experience in an ETL environment as a developer.
• Minimum of 5+ years of experience in SQL coding and understanding of databases
• Proficiency in Python
• Proficiency in command line troubleshooting
• Proficiency in writing code in Perl/Shell scripting languages
• Understanding of Java and concepts of Object-oriented programming
• Good understanding of systems, networking, and storage
• Strong knowledge of scalability and high availability

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
  
  

Requirements

• Bachelor’s degree in Marketing or relevant field.
• In-depth knowledge of various social media platforms, best practices, and website analytics.
• Solid understanding of HTML, CSS, and JavaScript is required.
• Highly creative with excellent analytical abilities.
• Outstanding communication and interpersonal skills.
• Up-to-date on the latest trends and technologies in digital marketing.