Technical Writer

Company Overview

At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day.

We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results. 

Job Description : 

SAFe Certified Scrum Master 

We are looking for  scrum master  who will be working with multiple teams simultaneously, so a can-do attitude and the ability to handle several projects at once are essential qualities.

Roles & Responsibilities : 

Guiding the team on how to use Agile/Scrum practices and values while maintaining our culture and spirit

Facilitating Scrum meetings

Supporting the team through a servant leadership style

Working with the team and any external resources to help identify impediments and remove them

Facilitating communication with other teams as needed to address any cross-team dependencies

Monitoring progress against operational metrics

Working with the product owner to establish and review team-specific metrics designed to improve team performance (in addition to operational metrics)

Gaining a high-level understanding of the application(s) to the extent useful in serving other scrum master responsibilities

Participating with the product owner and business analyst in discussions around strategic planning, including vision, goals, and road maps

Ensuring that the team has the resources (i.e., people and tools) necessary for success

Organizing Agile/Scrum training workshops as needed

Attending the weekly scrum master "Scrum of Scrums" to report on team activities

Providing traditional project management support for projects as needed

Core strengths :

3–5 years of experience as a scrum master; CSM®️ certification is a must

A strong desire to help the team succeed and do what is necessary to make it happen

Ability to work on multiple Scrum teams concurrently (usually no more than two)

Experience working independently, as well as in a team-oriented collaborative environment

Strong, clear communication skills (written, verbal, and presentation)

Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities

Persuasive, adaptable, encouraging, and motivating

An independent learner and self-starter

An eye for detail but able to see the big picture

Contribution to the Creation of Healthy work culture.

Job Location : Pune (Preferred)/Remote

Work Timings : 02 : 30 pm – 11.30 pm / 06:00 am – 03:00 am

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

 

What sets us apart from the rest?

With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. 

We are pleased to have an Employee rating of 4.6 on https://www.glassdoor.co.in/Reviews/Whatfix-Reviews-E1016569.htm" target="_blank">Glassdoor and our Customer obsession can be seen in our reviews on platforms like https://www.g2.com/products/whatfix/reviews" target="_blank">G2 Crowd & https://www.gartner.com/reviews/market/customer-communications-management-software/vendor/whatfix/product/whatfix" target="_blank">Gartner Peer Insights.

The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - http://www.sequoiacap.com/" target="_blank">Sequoia Capital || http://www.stellarisvp.com/whatfix-what-we-learnt-from-series-a-to-series-b-in-a-saas-business/" target="_blank">Stellaris || https://blogs.cisco.com/innovation/tomorrows-customer-experience-why-cisco-invested-in-whatfix" target="_blank">Cisco || https://eightroads.com/en/news/our-investment-in-whatfix" target="_blank">Eight Roads || http://www.helionvc.com/blog/we-are-pleased-collaborate-whatfix.html" target="_blank">Helion Ventures

 

“Hustle Mode ON” is something we live by.

 

Our Team:

The Engineering team at Whatfix provides end-to-end engineering throughput that forms part of core platforms and services that drive Whatfix's business.

Our team is responsible for creating the Customer Platform and everything around it - be it Analytics, Infrastructure, or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.

Our product is built around a core of JAVA with enterprise businesses using the Whatfix system. On a monthly basis, millions of interactive guides are processed. Building, testing, and deploying to any of our environments are as simple as pushing a commit to a git branch. We like to keep our technology up-to-date. All of the technology is built and maintained by this small development team, so from day 1, the software you write will be used by people from all over the world.  

 

RESPONSIBILITIES:

• Design and develop highly scalable, reliable, and fault-tolerant systems for one of the world’s fastest-growing startups
• Work with business to define requirements
• Perform technical design and hands-on coding for development and enhancement efforts
• Develop new user-facing features
• Building reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end services
• Promote best practices in design and coding
• Conduct design and code reviews
• Understand the customer needs & implement
• Articulate complex problems communicating viable architecture and design approaches in a clear and concise manner
• Enhance the agile SDLC within the Development Team through new learning, continued growth, and applying industry best practices and processes
• Occasionally participate in customer demos & provide inputs wherever required
• Keep optimizing & automating mundane tasks

 

You'll be a core member of the team.

 

Individual growth is important to us. We schedule time every week to explore an interest or learn something new. Team members have also used it to do everything from learning new algorithms to playing with the new framework, to exploring what the new analytics layer could be used for. We also take some time each day to discuss what we're working on, and even pair programs to teach each other about parts of the codebase. There's no risk of stagnation in this job, you would still be hands-on after a few years.

 

REQUIREMENTS:

We are looking for a Front-End Engineer to help us scale and go deep on our technical capabilities.

• 4 -12 years of professional front-end development experience
• Hands-on experience with Front end technologies - JavaScript, Typescript, HTML, CSS
• Experience with React Ecosystem (React Router, Styled-components, Server-side rendering, Context API, React Hooks) is strongly preferred
• Experience with state management libraries such as Redux is a huge plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Experience in backend programming languages such as Java is strongly preferred 
• Experience in building Web applications using frameworks like Spring, Microservice architecture
• Work experience, preferably from internet companies, products, or startups
• Expertise in design principles and their application
• Strong verbal and written communication skills
• Fast Learner & a Team Player

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Roles & Responsibilities

Leadership: SVP/VP-SEO spearheads all activities of the SEO department and is in direct supervision of the
AVP, Director, Group Head, Senior Manager, Manager and supporting personnel. At this capacity, SVP/VP-SEO
is also accountable for the end-to-end performance of the SEO & content optimized through the initiatives of
the SEO department. VP/SVP-SEO also sets quarterly and yearly SEO department performance targets. Ensures
all client campaigns is managed and executed on-time-every-time within the given budgets and deadlines.
VP/SVP-SEO also plays a mentorship role to the entire SEO department by guiding them in the execution of
their functions, constantly ensuring improvement in their professional skills and essentially readying them for
the occupation of his/her position.
Strategy: VP/SVP-SEO is tasked with determining the strategic direction of all client campaigns for the
business. VP/SVP-SEO ensures that these strategies are in line with the overall business goals and objectives.
The formulation of SEO strategies should also, be done in conjunction with the other relevant stakeholders like
website, technology, ppc, social & orm teams
Innovation and Opportunities: VP/SVP-SEO also plays the role of reviewing the business on a regular basis in
an attempt to identify opportunities, areas of improvement, and tools and automation solutions for the team
and client business SEO programs. In addition, at this capacity, VP/SVP-SEO attends relevant SEO events for
gathering new SEO skills that will give the SEO business & team a competitive edge by effectively maintaining
high search rankings and promoting organic visits, leads and conversions over its competition.
Collaboration: VP/SVP-SEO identifies skill gaps in the SEO department and works with the HR department in
filling these positions with suitable candidates. This is to ensure smooth and effective performance of functions
within the SEO department by handpicking key personnel from a long list of qualified individuals. VP/SVP-SEO
also works closely with the content editing and content marketing departments and/or 3rd party vendor(s) in
tailoring optimized content for the client business both in online and offline programs. VP/SVP-SEO also
collaborates with third party influencers, for example, journalists, in order to drive content marketing
opportunities for client business
Research and Analysis: VP/SVP-SEO also plays a major analytical role in the SEO department. Conducts
relevant SEO research on the client business’s content and takes a data-driven approach in the creation of
audience profiles that in turn form the basis of SEO strategies. Based on the findings of his research and
analyses, the VP/SVP-SEO prepares and leads SEO and content pitches and other SEO strategy proposals and
manages a health P&L
At this capacity, VP/SVP-SEO employs the use of several SEO related tools such as Google Analytics and
Webmaster in identifying trends, issues, and opportunities in the client business’s sites, blogs, and pages and
to further ensure that they are optimized to drive higher rankings, traffic, leads & conversions. On top of this,
the VP/SVP-SEO also takes charge of conducting SEO audits, development of Google algorithms, and even
sometimes engages in the measurement of the effectiveness of PPC activity by applying relevant monitoring tools.

Required Qualifications, Experience & Skills

Education: A candidate for this position will possess an engineering degree in addition to a master’s degree in
marketing or business administration from tier 1 collage/university
Experience: The candidate must have a proven and successful 15 years record of accomplishment in the
designing and delivery of SEO plans and strategies in fast-paced agency, In addition, a suitable candidate will
have had substantial experience working in a managerial position involving a team in SEO and content
capacity. The VP/SVP-SEO will have a proven ability to take responsibility and sensibly account for a team’s
performance. As a strong bonus, the VP/SVP-SEO must also have experience in Ecom (Amazon SEO), App Store
Optimization, YouTube Optimization, Google My Business, Voice search and influencer marketing and have a
passion for all things digital.
Analytical Skills: VP/SVP-SEO also portrays great analytical skills and is able to draw insight from raw
information and data acquired through research and others. Will have the ability to analyse this data for
determining SEO strategies, approaches, and content planning. The candidate will also demonstrate an ability
to conduct SEO analyses for trends, links, and influencers. He will also demonstrate an intimate understanding
and interest in analytical tools such as SEOMoz, Screaming frog, Omniture, Google analytics, CleverTap,
AppsFlyer, Webmaster tools, Global web index, Similarweb, Algolia others
A suitable candidate for this position will not only demonstrate great in-dept and up-to-date understanding of
SEO but also of various digital marketing channels, for example, PR, web development, content creation, social
media, ppc, UI/UX among others. In addition to this, the VP/SVP-SEO will show superior proficiency in HTML,
Java-script, AJAX CSS, Flash, and other valuable media technologies. He will also be proficient in scripting
languages such as .php, .aspx, and .jsp.
Communication: VP/SVP SEO must also possess exceptional communication skills both in verbal and written
form. The effectiveness of leadership and the proper execution of functions by junior SEO management is
highly dependent on the clarity of communication down the line.
In addition to this, the VP/SVP-SEO also interacts with the key stakeholders of other departments in the
creation of department-wide SEO strategies and approaches. He also presents research findings and proposals
in the form of reports to the relevant internal stakeholders and clients, and for this reason he must be able to
articulate complex concepts in a simple, digestible, and convincing manner.
Ms Office/Software: VP/SVP-SEO must be extremely proficient in Ms Word and PowerPoint, which are
necessary for the conveyance of SEO strategies and approaches to junior SEO Management, the Content
departments, client servicing department, and other relevant departments. These two tools are also necessary
for the creation of both visually and verbally engaging reports and presentations for clients and internal
stakeholders.
Leadership/People Skills: The candidate for the VP/SVP-SEO position must demonstrate exceptional
leadership skills. A suitable candidate will have a strong ability to encourage and motivate a cross-functional
team into working towards a unified vision and objective. In addition to this, VP/SVP-SEO will demonstrate
excellent people skills that make him/her likeable and relatable, making him/her easier to trust making junior
SEO and cross-functional personnel willing and ready to follow in his/her directives.
Interpersonal Skills: VP/SVP-SEO must also possess certain interpersonal skills that will enable him/her to
execute his/her duties much more effectively. He/She must be a strategic thinker who is confident in his/her
style of leadership. Must be an avid learner who is constantly taking in new information that keeps his/her
team ahead, have an ability to work autonomously with minimal supervision. Have excellent problem solving
skills, be comfortable working in a fast-paced environment, be a team builder who is constantly motivating
junior and cross-functional staff, be highly organized, have an ability to prioritize and handle multiple
simultaneous tasks, and demonstrate calmness and composure in stressful or uncertain situations.

Qualification & Experience

The Role

 

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

 

How You Will Make an Impact:

• Understand how the product works and how it is used by customers.
• Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
• Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
• Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
• Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
• Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
• Assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
• Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
• Should be able to drive initiatives for productivity and ticket resolution quality improvement.
• Work on providing innovative ideas to improve ticket closure quality.
• Should suggest functionality in the platform to provide ways to improve turn around time for tickets
• Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
• Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
• Should suggest better implementation for product based on usage on Production
• Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
• Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
• Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
• Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
• Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
• Ensure successful transition from SE, have regular connection with customers team management and attrition management.

 

People Management & Recruitment:

• Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
• Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
• Should engage the team with team building and motivational activities.

 

What You Bring to the Team:

• 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
• Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality 
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 
• SCRUM, APM and other agile certificates will be nice to have

 

Technical Ability:

• Should have experience in transitioning projects (Development and Maintenance).
• Past experience in Building and Managing high-performance teams.
• Exposure to the SAP Platform
• Strong Working Experience in JIRA
• Should have prior development background along with current support role.
• Strong and proven background with experience in Troubleshooting on the Mobile platform
• Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
• Strong orientation towards Technical and functional aspects of the product.
• Strong influencing skills and ability to prioritize the backlog.
• Understanding of customer support processes and tools.

Job Summary
The graphic designer job description includes the entire process of defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos. You’ll be the one to shape the visual aspects of websites, social media campaigns, magazines, product packaging, exhibitions and more. Your graphics should capture the attention of those who see them and communicate the right message. For this, you need to have a creative flair and a strong ability to translate requirements into design. If you can communicate well and work methodically as part of a team, we’d like to meet you.

Responsibilities and Duties

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback Ensure final graphics and layouts are visually appealing and on-brand

Responsibilities :

- Build pixel-perfect, buttery smooth UIs across both mobile platforms.
- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Reach out to the open-source community to encourage and help implement mission-critical software fixes- React Native moves fast and often breaks things.
- Maintain code and write automated tests to ensure the product is of the highest quality.
- Transition existing React web apps to React Native

Skills:

- CSS
- HTML
- React-Native
- Javascript
- Jquery
- React Native
- MySQL
- JSON
- HTML5
- Location: Mohali Phase 7
- 5 Days Working

- Experience with front-end technologies such as Angular or React with Redux. 

  

- Experience working in NodeJS with Express 

  

- Experience with PHP development using any one of it's framework will be considered as    a value add 

  

- Experience working with SQL or NoSQL databases, the ability to write efficient queries        and benchmark/profile them 

  

- Mastery of object oriented JavaScript, ES6, HTML, and CSS/SASS/StyledComponents 

  

- Experience in RESTful API development 

  

- Strong understanding of asynchronous programming 

  

- Experience with performance debugging and benchmarking 

  

- Experience with testing frameworks like Karma, mocha, or jest 

  

- Experience with Git version control 

  

- Understanding of CI/CD 

  

- Strong attention to design detail (UI/UX). 

Who are We Looking For? We want to hire an individual who will work with us in our legal wing offering Corporate Law services. The individual needs to be a graduate in law (preferably BLS (LLB) or BA (LLB)). While prior professional full-time experience as a lawyer is not a prerequisite, it certainly is an added advantage. An ideal candidate should be having an experience of 0 to 3 years and would roughly be in the age bracket of 22 to 27 years. Freshers should have an internship experience with a corporate law firm or presentable conceptual clarity. -------------------------------------------------------- Where would you be working from? You would be primarily based out of office in Sion West (close to the station), and your daily commute to office should not exceed one hour in one direction. When we say this, we are looking at the candidate’s residence being preferably on the Central and Harbour Railway lines, or the Western Railway Line up to Andheri. The individual must be a resident of Mumbai and must be willing to travel locally as and when required. -------------------------------------------------------- A Typical Work Profile in the Life of a Legal Associate at Treelife Consulting Work at Treelife Consulting is spread across 3 distinct areas: 1. Corporate Law and Drafting: + Non-litigation work which includes but is not limited to drafting, vetting, and maintaining & updating standard templates of contracts, terms & conditions, privacy policies, etc; + Working on various aspects of the Company Law depending on the various cases and keeping yourself abreast with the various notifications and circulars from the government. 2. Compliance: + Being up to date with all compliance requirements related to the corporate; + Updating the team about evolving start up issues and new circulars relevant to start-ups who form a major part of our clientele; + Filing Forms on the MCA website; + Assisting our customers in maintaining statutory requirements in a timely manner. Overarching the Corporate Law and Compliance work is research work that is required to be undertaken by every lawyer, in various fields related to legal, taxation, finance and regulatory aspects. Active engagement in knowledge sharing with relevant stakeholders in the company would be an expectation from you. 3. Business Development: + Take proactive role in maintaining client relationships; + Resolving and addressing client queries and requests in consultation with the management with a short turnaround time; + Assisting us in Business Development activities such as writing articles, blogs, and assist us in conducting social media campaigns. + Your assistance in helping us in the acquisition of new clients and close deals would be rewarded with a suitable commission/bonus (in addition to your salary) based on the ticket size of the closed account. -------------------------------------------------------- What Should You Be Good at? + A command over the language both from a Legal and a colloquial perspective; + Research, analysis and interpretation of legal information relevant to the + Independently managing and supporting clients for routine requirements; + Effective resource management with timely reporting and updation; + Assertively making sure of task completion as per specified timelines; + Communication and interpersonal skills; + Contingency planning and managing emergency situations; + Basic general and global awareness; + Acting in the best interests of Treelife in all professional environments. If You Are Good at These, then it is an Added Advantage! + Marketing and Public Relations; + Social Media Management