Technical Writer

Key Responsibilities

1. Data Management & Reporting

• Collect, clean, validate, and consolidate data from multiple internal and external sources.

• Prepare and deliver daily, weekly, and monthly MIS reports for management and departments.

• Design, develop, and maintain dashboards to track KPIs, performance metrics, and operational trends.

2. Database & Data Accuracy Management

• Manage and regularly update internal databases, spreadsheets, and reporting systems.

• Ensure data accuracy, consistency, integrity, and confidentiality across all platforms.

• Implement best practices for data validation, version control, and audit checks.

3. Data Analysis & Business Insights

• Analyze large and complex datasets to identify trends, patterns, gaps, and anomalies.

• Translate data findings into clear, actionable insights and recommendations to support strategic and operational decision-making.

4. Reporting Automation, System Recommendation & Implementation

• Identify opportunities to replace manual or semi-manual processes with automated, data-driven systems.

• Design and implement automated reporting frameworks, dashboards, and data pipelines using Excel (Power Query, VBA, Macros), SQL, BI tools, and Python.

• Proactively suggest new automation tools, system enhancements, or integrations to improve efficiency, accuracy, and scalability.

• Lead the end-to-end implementation of approved automation initiatives, including requirement gathering, system design, testing, deployment, and stabilization.

• Continuously monitor and optimize automated systems in line with business growth and evolving data needs.

5. Cross-Functional Coordination & Support

• Collaborate with Sales, HR, Finance, Operations, and other departments to understand reporting and data requirements.

• Provide support for ad-hoc analysis, custom reports, and special data requests.

• Act as a data partner to department heads for decision support and performance tracking.

6. Documentation & Compliance

• Maintain complete and updated documentation for MIS processes, reports, data models, automation logic, and system changes.

• Ensure compliance with company data governance policies and applicable data protection standards.

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System Development & Data Structuring Responsibilities

• Study and understand departmental workflows to evaluate how data is generated, processed, and utilized.

• Review existing manual and digital data systems to identify operational gaps, risks, and improvement opportunities.

• Recommend structured data models, reporting formats, and storage solutions aligned with business requirements.

• Coordinate with department heads to define data structures, access levels, and reporting standards.

• Implement new or upgraded data systems (Excel-based models, cloud platforms, ERP integrations) with minimal operational disruption.

• Design structured data formats and role-based access controls to ensure secure and organized data management.

• Train employees on newly implemented systems and provide post-implementation support.

• Monitor system performance, resolve issues, and continuously improve systems based on user feedback and organizational growth.

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Qualifications & Experience

• Bachelor’s degree in Commerce, Statistics, Computer Applications, or a related field.

• 3–5 years of experience in data analytics, reporting, or system automation roles.

• Strong analytical thinking, logical reasoning, and problem-solving abilities.

• High attention to detail with excellent organizational and documentation skills.

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Technical Skills (Must Have)

• Advanced Excel: Power Query, Power Pivot, VBA basics, Macros, Charts

• SQL: Complex joins, subqueries, CTEs, performance tuning

• Python or R: Data cleaning, analysis, automation (Pandas, NumPy, etc.)

• BI Tools: Power BI or Tableau (DAX, data modeling, dashboard optimization)

• Data Warehousing Concepts: ETL processes, OLAP, Star/Snowflake schema

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Proven 2 to 12 years of professional experience in Node.js development
• Strong proficiency in JavaScript, including ES6+ syntax
• Expertise in designing and developing RESTful APIs and microservices architecture
• Experience with popular Node.js frameworks such as Express.js, Nest.js, or Hapi.js
• Experience in modern front-end technologies (e.g., HTML, CSS, JavaScript frameworks like React, Angular, or Vue.js)
• Solid understanding of asynchronous programming, event-driven architecture, and design patterns
• Extensive knowledge of database systems, both SQL and NoSQL (e.g., MongoDB, PostgreSQL, MySQL)
• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform
• Familiarity with containerization technologies (e.g., Docker, Kubernetes)

HSV Digital is a B2B technology company with a 100% focus on enterprise technology firms, which includes technology providers, consultants, system integrators, managed service providers, telcos and all the other type of companies powering this ecosystem. We have worked with extensively with some of the world’s leading brands such as Microsoft, IBM, Redington, Eka Software, and Applied Information Science, helping them develop product and service messaging, build assets to communicate their stories across platforms, deliver digital campaigns, and activate channel go-to-market efforts.

As a member of the team, your major role would be to:

• 60-70% - Research, ideate and develop strategic marketing collaterals for high-profile B2B IT clients, including solution sheets, social media ads, offers, emails, infographics, landing pages and white papers.
• 10-20% - Work closely with different stakeholders to track and manage marketing programs across channels
• 10% - Research the client, their key buyer persona and customer journey & pain points.
• 10% - Attend client pitch meetings and develop custom proposals for them to support BD efforts.

1. To implement the manpower plan in coordination with the Site Head and Department Heads and do the placements and recruitment in line with the recruitment procedures, for all categories and ensure that the manpower strength is always maintained within the budged level.
2. To handle the administration of all human resources / personnel systems including performance appraisal systems in respect of all employees of the Site.
3. To prepare training plan in consultation with Operations Head and in coordination with all and Department Heads and ensure implementation.
4. To ensure that the training records including identified training needs of all employees are maintained and to assist in preparation of Training plan.
5. To maintain the Training Hall including the equipments / aids etc.,
6. To Co – ordinate and ensure that the evaluation / assessment of all trainees / Probationers of all category and to implement the recommendations.
7. To conduct the Annual Performance Appraisal exercise with a view to maintain and boost the morale of the employees.
8. To create a culture to induce personal as well as organization development.
9. To ensure that the requirements of health & safety measures for the Site are adhered to and complied with.
10. To ensure that the dossier/personnel data of all employees are maintained up-to date and provide the data as and when required.