QA Automation - Full stack engineer

Designation - Blockchain developers

Work Mode :- Remote

Qualifications and Experience:

• The Blockchain developer will be responsible for designing, developing and implementing blockchain solutions.
• Candidates must be from Bachelor of Engineering Background.Freshers do not apply
• Minimum 3-5 years of hands on Experience in Blockchain,solidity,RUST,IDO and Token launches is mandatory.
• We are looking Candidates should who can join us immediately or 15 days

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

Responsibilities Include:

• Translation of the UI/UX design wireframes to actual code that will produce visual elements of custom analytics products and wide web applications
• Will work with the R&D and Analytics team to bridge the gap between graphical design and technical implementation
• Take an active role on both sides and defining how the application looks as well as how it works

Ideal Candidate

• Experience with JavaScript, TypeScript, HTML, and CSS
• Experience developing new user-facing features
• Strong working knowledge of front-end frameworks (Angular 2+ versions)
•  
• Experience building reusable code and libraries for future use
• Ensuring the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders

Desired Skills:

• Experience leveraging data analysis to construct strategic narrative
• Excellent problem-solving/analytical skills and ability to break down large complex concepts
• Knowledgeable in web standards and responsive design
• Strong UI/UX and design experience with the ability to simplify complex scenarios to the average user without losing functionality
• Knowledgeable in web standards and responsive design
• Familiarity with Agile project management principles
• Confidence to drive assignments to completion

Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.

We’re looking to add a Software Engineer II to an already awesome engineering team for Community. You will be responsible for building and maintaining multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can and would love you to deploy to production beginning day one.

• Develop high-quality code to implement features that help analytics 
• Write unit tests for all new code 
• Improve code quality by applying solid design principles 
• Perform code reviews 
• Exhibit end-to-end ownership of a feature/task/bug 
• Work closely with Engineering Manager and Lead Engineer to suggest and implement architectural / design changes 
• Work closely with Product manager, Product Design team to ideate and build feature enhancements

• A Graduate in Computer Science or equivalent degree
• Experienced in building enterprise grade products for minimum of 2 years, that are highly scalable
• Experienced with building Frontend Applications and well versed with Javascript/ReactJS Design patterns, Object Oriented JS, including DOM Manipulation
• Familiarity with Rest API frameworks and patterns 
• Well versed with one or more of these technologies: 
• Frontend: Frameworks - ReactJS, AngularJS, NodeJS, Apollo 
• CSS, TypeScript, Bootstrap, ESLint 
• Unit Testing Frameworks - Jest
• Programming Languages: Java
• Backend: DropWizard, Spring Boot etc
• Storage: MySQL
• Someone who understands git, pull requests and good software development practices 

• Knowledge of one or more of the following:
• GraphQL, Elasticsearch, Redis, MySQL
• Familiarity with Build Systems like Jenkins, AWS Services (EC2, CloudFormation) 
• An engineer who writes testable and modular code
• Someone who understands git, pull requests and good software development practices
• Basic understanding of social media domain

• Programming is not just about writing code, it is about solving user’s problems
• Engineering is about creating meaningful user experience
• Autonomy is awesome and technology will shape the future

Awesome Culture

• Performance Driven
• Flexible Working hours

Great Benefits

• Health, Dental & Vision insurance
• Gym Allowance
• Well stocked Pantry
• Commute and leave allowance
• Generous leave policy

Competitive Compensation

• Among the best in industry
• Annual bonus

Equal employment opportunity

• Our employment practises 

Neotech IT Services is software solutions provider with over 16 years of experience. We focus on IT consulting and custom software engineering services for Local, Domestics & International markets, leveraging global resources.

Neotech IT Services delivering technology excellence, quicker time-to-market, uncompromised quality and security of software applications

Expertrons is an initiative by experienced professionals turned entrepreneurs (IITB alum) having built a few of India's largest companies across multiple domains. This will be an opportunity to directly work with the founders. What we are looking for: An entrepreneurial, thoughtful and positive mindset/approach to solving large problems, capable of adapting to changing market conditions, willing to join a growing startup, a rational and no-nonsense approach and practical thought process.

We at Expertrons are looking for a talented Senior Executive for User Acquisition

Roles and Responsibilities

1) Deliver volume, quality, TAT & cost outcomes (in accordance with quarterly OKRs) for paid user acquisition (i.e. advertising) within India.
2) Stay ahead of the curve by tracking metrics, analyzing data, identifying emergent trends, researching competitive activity & presenting insights.
3) Continuously improve & help make Expertron's Marketing team a centre of excellence by aggressively adopting automation and dashboarding.

Who can Apply :
1) 2-4 years paid acquisition experience for consumer brands in India, especially UAC.
2) Advanced working knowledge of MS Excel
3) Strong natural curiosity problem-solving abilities, statistical foundations, research skills, growth mindset, and high work ethic.