Mobile Automation Tester

CUSTOMER CARE EXECUTIVE (Non - Voice, WFH)

Job Title: Customer Service Representative (Work From Home) 

Location: Remote (Work From Home)

Employment Type: Contractual (as per client requirement)

Monthly CTC: ₹23,000 (Approx. ₹18,000 Take-Home)

Shift: Rotational shift (6 days a week job)

About the Role

We are hiring enthusiastic and customer-focused individuals to join as a Customer Service Representatives for a leading e-Commerce client. 

Key Responsibilities

Handle customer queries efficiently and professionally via chats or emails.

• Eligibility CriteriaEducation: Graduate in any discipline or candidates with higher qualifications are also welcome to apply.
• Experience: 1 year exp is mandatory in chat or mail.
• Languages: Good communication skills in English and Hindi.
• Age Limit: Maximum 32 years. Applicants beyond 32 years are not eligible for this role.

Work From Home Requirements

Applicants must have a computer or laptop with the below-mentioned configuration to be eligible:

• Core i5 7th Gen or above processor
• Minimum 8 GB RAM
• Functional camera (mandatory during working hours)
• Stable internet connection: minimum 20 Mbps
• USB headset with noise cancellation
• UPS backup for power stability
• EDR (Endpoint Detection and Response) software installed

 If you do not have any of the above specifications, you are not eligible for this role.

Job Description: Data Engineer 

Position Overview:

Role Overview

We are seeking a skilled Python Data Engineer with expertise in designing and implementing data solutions using the AWS cloud platform. The ideal candidate will be responsible for building and maintaining scalable, efficient, and secure data pipelines while leveraging Python and AWS services to enable robust data analytics and decision-making processes.

Key Responsibilities

· Design, develop, and optimize data pipelines using Python and AWS services such as Glue, Lambda, S3, EMR, Redshift, Athena, and Kinesis.

· Implement ETL/ELT processes to extract, transform, and load data from various sources into centralized repositories (e.g., data lakes or data warehouses).

· Collaborate with cross-functional teams to understand business requirements and translate them into scalable data solutions.

· Monitor, troubleshoot, and enhance data workflows for performance and cost optimization.

· Ensure data quality and consistency by implementing validation and governance practices.

· Work on data security best practices in compliance with organizational policies and regulations.

· Automate repetitive data engineering tasks using Python scripts and frameworks.

· Leverage CI/CD pipelines for deployment of data workflows on AWS.

Role: Backend Developer

Role & Responsibilities / What you will do?

• Participate in design and implementation of the overallBackend architecture.
• Understand Architecture Requirements and ensure effective Design, Development,
• In depth knowledge of NodeJS, ExpressJs. (plus point if having knowledge of GOLang)
• In depth knowledge of Databases like MongoDB, MySQL, CouchBase, Cassandra and search engine like elastic
• OTT Streaming platform knowledge includes functional areas such as - Media Processing ,Content Management system
• Problem Solving – Ownership, Proactive and Systematic approach.
• Enable absorption of latest technologies in the product line.
• Ensure best practices in software development are institutionalized.
• Problems across multiple environments and operating platforms.
• Validation, Testing and Performance, monitoring etc

Requirements / What you should have?

• Understanding and knowledge of Front end is plus point.
• Continuous integration (Jenkins) and version control (Git) etc.
• Good Error and Exceptional Handling Skills.
• Identify bottlenecks and bugs and recommend system solutions by comparing advantages and disadvantages of custom development.
• Contributing to team meetings, troubleshooting development and production 

We are seeking a highly motivated and skilled Solution Architect/Business Analyst to join our dynamic team. As a Solution Architect, you will be an integral part of our new clients onboarding team, responsible for understanding the Finflux SaaS lending platform and its functionalities. Your primary role will be to work closely with customers from financial institutes, NBFCs, Fintechs, and banks to understand their requirements and effectively map them with the

Finflux product, while identifying any gaps or customization needs. Additionally, you will collaborate with productmanagers to prioritize requirements and implement identified.

Roles & Responsibilities:

• Product Understanding: Gain in-depth knowledge of the Finflux SaaS lending platform, including its Loan

Management System (LMS), Loan Origination System (LOS), Business Rules Engine (BRE), and

Delinquency Management System (Collections).

• Customer Requirements Analysis: Collaborate with customers to gather and analyze their business

requirements, pain points, and objectives. Identify their specific needs related to lending operations and

processes.

• Solution Design: Develop comprehensive and innovative solutions by mapping customer requirements with

the Finflux product. Propose recommendations to bridge any identified gaps or customization needs.

• Requirement Prioritization: Work closely with product managers to prioritize customer requirements based

on business impact, feasibility, and strategic goals. Participate in backlog grooming and sprint planning

sessions.

• Documentation: Prepare detailed requirement specifications, solution design documents, functional

specifications, and process flows to clearly articulate the proposed solutions to internal stakeholders and

customers.

• Stakeholder Communication: Act as a liaison between customers and internal teams, including development,

implementation, and support teams. Ensure effective communication and alignment of objectives throughout

the onboarding process.

• Project Management: Manage multiple client onboarding projects simultaneously. Develop project plans,

monitor progress, and ensure timely delivery of solutions within agreed-upon timelines.

• Collaboration: Collaborate closely with cross-functional teams, including product managers, development,

and implementation teams, to implement identified gaps and customization requirements. Participate in agile

ceremonies and provide input on solution implementation.

• Training and Support: Conduct training sessions and workshops for customers to familiarize them with the

Finflux product and its functionalities. Provide ongoing support during the onboarding process and address

any inquiries or issues raised by customers.

Required Skills:

• Experience: Minimum of 5 years of experience as a Business Analyst, Solution Architect, or similar role in

the software industry, preferably working with SaaS solutions or lending platforms.

• Domain Knowledge: Strong understanding of lending operations, loan management processes, and

regulatory requirements in the financial industry. Familiarity with financial institutes, NBFCs, Fintechs, or

banks is highly desirable.

• Technical Aptitude: Ability to grasp complex software solutions quickly and effectively. Prior experience

working with loan management systems, loan origination systems, business rules engines, or delinquency

management systems will be advantageous.

• Analytical Skills: Proficient in analysing business processes, identifying gaps, and proposing practical and

efficient solutions. Strong problem-solving abilities and attention to detail are essential.

• Communication: Excellent written and verbal communication skills. Ability to articulate complex ideas and

concepts to both technical and non-technical stakeholders. Active listening skills to understand customer

requirements thoroughly.

• Project Management: Proven experience in managing multiple projects concurrently, prioritizing tasks, and

meeting deadlines. Ability to adapt to changing project requirements and work in a fast-paced, dynamic

environment.

• Collaboration: Strong team player with the ability to collaborate effectively with cross functional teams and

build relationships with customers. Customer-centric mindset with a focus on delivering.

Responsibilities:

• Writes high quality code & unit tests, builds, tests as per agreed timelines
• Participates in technical design and provides estimation
• Owns one or more small to medium features
• Becomes a go-to person in at least one area
• Communicates clearly and gets clarification upfront to minimize rework. Knows when to ask for help to unblock.
• Consistently follows and promotes SDLC best practices: Coding standard, testing, code reviews, code comments etc.
• Exhibit strong problem solving skills, helps other developers and demonstrates teamwork

Requirements:

• Understands detailed requirements and demonstrates excellent problem solving skills
• Deep understanding of software engineering practices, Design Patterns, Data Structures, Algorithms
• Excellent programming skills in ROR, Golang, NodeJS, Python
• Strong communication skills
• Strong sense of ownership, drive and ability to deliver results
• 4+ years of experience in product driven organization
• A Bachelors or Masters degree in engineering from a reputed institute
• Experience in Golang, RoR, Unity, ML or Python will be an added advantage

• Managing digital/content marketing activities for our global clients.
• Content writing and updates.
• Influencer marketing and Blogger Outreach.
• Excellent writing and grammatical skills with the ability to write quickly, concisely, and accurately.
• Willingness to work in a dynamic environment and willingness to learn new things and styles.
• Ability to write compelling content on various topics.
• Convince others that your ideas are worth investing time and effort in. This role is at the core of the content marketing team, and others will rely on your work every single day.
• Search Engine Optimisation
• Influencer marketing and Blogger Outreach
• Social Media Marketing

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.