Automation Testing

Senior Software Engineer 

Challenge convention and work on cutting edge technology that is transforming the way our customers manage their physical, virtual and cloud computing environments. Virtual Instruments seeks highly talented people to join our growing team, where your contributions will impact the development and delivery of our product roadmap. Our award-winning Virtana Platform provides the only real-time, system-wide, enterprise scale solution for providing visibility into performance, health and utilization metrics, translating into improved performance and availability while lowering the total cost of the infrastructure supporting mission-critical applications.  

We are seeking an individual with expert knowledge in Systems Management and/or Systems Monitoring Software, Observability platforms and/or Performance Management Software and Solutions with insight into integrated infrastructure platforms like Cisco UCS, infrastructure providers like Nutanix, VMware, EMC & NetApp and public cloud platforms like Google Cloud and AWS to expand the depth and breadth of Virtana Products. 

Work Location: Pune/ Chennai

Job Type:Hybrid

Role Responsibilities: 

• The engineer will be primarily responsible for architecture, design and development of software solutions for the Virtana Platform 
• Partner and work closely with cross functional teams and with other engineers and product managers to architect, design and implement new features and solutions for the Virtana Platform. 
• Communicate effectively across the departments and R&D organization having differing levels of technical knowledge.  
• Work closely with UX Design, Quality Assurance, DevOps and Documentation teams. Assist with functional and system test design and deployment automation 
• Provide customers with complex and end-to-end application support, problem diagnosis and problem resolution 
• Learn new technologies quickly and leverage 3rd party libraries and tools as necessary to expedite delivery 

Required Qualifications:    

• Minimum of 7+ years of progressive experience with back-end development in a Client Server Application development environment focused on Systems Management, Systems Monitoring and Performance Management Software. 
• Deep experience in public cloud environment using Kubernetes and other distributed managed services like Kafka etc (Google Cloud and/or AWS) 
• Experience with CI/CD and cloud-based software development and delivery 
• Deep experience with integrated infrastructure platforms and experience working with one or more data collection technologies like SNMP, REST, OTEL, WMI, WBEM. 
• Minimum of 6 years of development experience with one or more of these high level languages like GO, Python, Java. Deep experience with one of these languages is required. 
• Bachelor’s or Master’s degree in computer science, Computer Engineering or equivalent 
• Highly effective verbal and written communication skills and ability to lead and participate in multiple projects 
• Well versed with identifying opportunities and risks in a fast-paced environment and ability to adjust to changing business priorities 
• Must be results-focused, team-oriented and with a strong work ethic 

Desired Qualifications: 

• Prior experience with other virtualization platforms like OpenShift is a plus 
• Prior experience as a contributor to engineering and integration efforts with strong attention to detail and exposure to Open-Source software is a plus 
• Demonstrated ability as a lead engineer who can architect, design and code with strong communication and teaming skills 
• Deep development experience with the development of Systems, Network and performance Management Software and/or Solutions is a plus 

About Virtana:  Virtana delivers the industry’s only broadest and deepest Observability Platform that allows organizations to monitor infrastructure, de-risk cloud migrations, and reduce cloud costs by 25% or more. 

Over 200 Global 2000 enterprise customers, such as AstraZeneca, Dell, Salesforce, Geico, Costco, Nasdaq, and Boeing, have valued Virtana’s software solutions for over a decade. 

Our modular platform for hybrid IT digital operations includes Infrastructure Performance Monitoring and Management (IPM), Artificial Intelligence for IT Operations (AIOps), Cloud Cost Management (Fin Ops), and Workload Placement Readiness Solutions. Virtana is simplifying the complexity of hybrid IT environments with a single cloud-agnostic platform across all the categories listed above. The $30B IT Operations Management (ITOM) Software market is ripe for disruption, and Virtana is uniquely positioned for success. 

As FlexiLoans enters its next orbit of growth, we’re looking for people with the passion and hunger to make a real impact. In this role, you will develop modern user interfaces for rich internet applications using the latest front-end technologies, while also building, optimizing, and scaling our Node.js backend platform. You’ll collaborate with cross-functional teams to deliver new features, improvements, and fixes that keep up with our current and future scale.

What You Will Work On:

• Ensure high performance of both front-end and back-end applications.
• Collaborate with teams to implement new features, improvements, and fixes.
• Build, optimize, and scale our Node.js platform and applications.
• Implement secure applications and data protection measures.
• Integrate RESTful APIs and internal web services.
• Develop user interfaces using the latest front-end technologies.
• Write tested and documented JavaScript, HTML, and CSS code.
• Make design and technical decisions for AngularJS projects.
• Develop application code and perform unit testing using AngularJS, RESTful services, and Java technologies.
• Troubleshoot production issues and implement fixes.
• Work closely with product owners to define and shape tasks.

The Ideal Candidate:

• Strong expertise in HTML, CSS, and cross-browser compatibility.
• Good understanding of AJAX and JavaScript DOM manipulation.
• Experience with RESTful services and integrating 3rd-party services.
• Proficiency in JavaScript, with knowledge of Node.js and frameworks like Express, Hapi, Loopback.
• Experience with build tools like Grunt or Gulp.
• Expertise in modern JavaScript frameworks (AngularJS/React, jQuery, NodeJS).
• Familiarity with testing frameworks (Jasmine) and test runners (Karma).
• Hands-on experience implementing complex AngularJS applications, directives, controllers, and services.
• Strong problem-solving skills and critical thinking.
• Good teamwork, time-management, and communication skills.
• Experience running Node.js services at scale and building apps on AWS.

Qualification & Experience:

• 3–5 years of experience in both front-end (AngularJS) and back-end (Node.js) development.
• BS/BE/BTech degree in Computer Science or Engineering.

Location : Mumbai

Big Picture (The Opportunity) :

Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !

What do we want from you ? (Our Expectations) :

• Zero to 2 years experience in Linux Operating System.
• Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
• An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.

What are you required to do ? (Your Responsibilities) :

• Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
• Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
• Proactively monitoring system performance and capacity planning.
• Providing technical support to customers for Applications, Operating systems, and networking.
• Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
• Fault finding, analysis and logging information for reporting of performance exceptions.
• Maintain best practices on managing systems and services across all environments.

Skills & Qualification Required (Add Value) :

• Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
• He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
• You should possess excellent communication skills .
• Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.

We are looking for a solid firmware testing professional who can intuitively develop test plans and test tools as needed.

This individual will be accountable for driving day-to-day execution and must be able to understand the existing system and its implementation, then architect test strategy and tools to ensure solid deliverables for external customers.

Design and drive integration and test effort Work with system/software/hardware engineers to understand system requirements and limitations to see through what needs to be tested. Prioritize test effort and development as our deliverable plans may be adjusted Proactively learn our system design and implementation to drive test effort along with each milestone.

Required Skills:

Proven experience in test-in-loop development (SIL, HIL).

Proficiency with VISA instrument drivers.

Hands-on experience with lab equipment, especially Mixed Domain Oscilloscopes (MDO).

Strong expertise in embedded systems, including hardware and software components.

Proficiency in Python for scripting and automation of test processes.

Familiarity with Jenkins or other CI/CD frameworks (Azure preferred).

Experience with source control systems, particularly GIT.

General experience in writing and debugging tests.

Background in networking is preferred.

Exposure to DevOps practices and SQL is an advantage.

Qualifications:

B.Tech. (Electronics, E&E, CSE), M.Tech (Electronics), Phd (Electronics)

Other Requirements:

H1B Visa ready

• Design and build advanced applications for the iOS platform

• Experience is required in IOS

• Collaborate with cross-functional teams to define, design, and ship new features.

• Unit-test code for robustness, including edge cases, usability, and general reliability.

• Work on bug fixing and improving application performance.

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

• Working experience in iOS development using Swift, RX Swift,

• Have published one or more iOS apps in the app store

• A deep familiarity with Objective-C and Cocoa Touch

• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text

• Experience with third-party libraries and APIs

• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

• Solid understanding of the full mobile development life cycle

• working experience on Media streaming

• Working experience on Modular programming, RX Swift, Auto layout, Push Notification & Deep Linking.

About us

Skit (previously known as http://vernacular.ai/" target="_blank">Vernacular.ai) is an AI-first SaaS voice automation company. Its suite of speech and language solutions enable enterprises to automate their contact centre operations. With over 10 million hours of training data, its product - Vernacular Intelligent Voice Assistant (VIVA) can currently respond in 16+ languages, covering over 160+ dialects and replicating human-like conversations.

Skit currently serves a variety of enterprise clients across diverse sectors such as BFSI, F&B, Hospitality, Consumer Electronics and Travel & Tourism, including prominent clients like Axis Bank, Hathway, Porter and Barbeque Nation. It has been featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6 and is a part of the World Economic Forum’s Global Innovators Community. It has has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation.

We are looking for ML Research Engineers to work on the following problems:

• Spoken Language Understanding and Dialog Management.
• Language semantics, parsing, and modeling across multiple languages.
• Speech Recognition, Speech Analytics and Voice Processing across multiple languages.
• Response Generation and Speech Synthesis.
• Active Learning, Monitoring and Observability mechanisms for deployments.

Responsibilities

• Design, build and evaluate Machine Learning solutions.
• Perform experiments and statistical analyses to draw conclusions and take modeling decisions.
• Study, implement and extend state of the art systems.
• Take part in regular research reviews and discussions.
• Build, maintain and extend our open source solutions in the domain.
• Write well-crafted programs at all levels of the system. This includes the data pipelines, experiment prototypes, fast and scalable deployment models, and evaluation, visualization and monitoring systems.

Requirements

• Practical Machine Learning experience as demonstrated by earlier works.
• Knowledge of and ability to use tools from theoretical and practical aspects of computer science. This includes, but is not limited to, probability, statistics, learning theory, algorithms, software architecture, programming languages, etc.
• Good programming skills and ability to work with programs at all levels of a finished Machine Learning product. We prefer language agnosticism since that exemplifies this point.
• Git portfolios and blogs are helpful as they let us better evaluate your work.

• What information we collect during our application and recruitment process and why we collect it;
• How we use that information; and
• How to access and update that information.

• Your name, address, email address, telephone number and other contact information;
• Your resume or CV, cover letter, previous and/or relevant work experience or other experience, education, transcripts, or other information you provide to us in support of an application and/or the application and recruitment process;
• Information from interviews and phone-screenings you may have, if any;
• Details of the type of employment you are or may be looking for, current and/or desired salary and other terms relating to compensation and benefits packages, willingness to relocate, or other job preferences;
• Details of how you heard about the position you are applying for;
• Reference information and/or information received from background checks (where applicable), including information provided by third parties;
• Information about your educational and professional background from publicly available sources, including online, that we believe is relevant to your application or a potential future application (e.g. your LinkedIn profile); and/or
• Information related to any assessment you may take as part of the interview screening process.

• Assessing your skills, qualifications and interests against our career opportunities;
• Verifying your information and carrying out reference checks and/or conducting background checks (where applicable) if you are offered a job;
• Communications with you about the recruitment process and/or your application(s), including, in appropriate cases, informing you of other potential career opportunities at Skit;
• Creating and/or submitting reports as required under any local laws and/or regulations, where applicable;
• Making improvements to Skit's application and/or recruitment process including improving diversity in recruitment practices;
• Proactively conducting research about your educational and professional background and skills and contacting you if we think you would be suitable for a role with us.

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

Excellent knowledge with proven implementation experience of:  Axiom Controller View V9 / V10 (2+ years’ experience).  Building and configuring Axiom workflows to solve complex business problems and mapping to Axiom data dictionaries.   XBRL and template disclosure submission including taxonomy, data point model and validations experience.   Knowledge of EU regulatory reporting requirements (COREP/Statistical) with strong Capital knowledge.  Packaging, deploying, branching Axiom solution including upgrades as part of the software development lifecycle.   Oracle PL/SQL.