SDET

Customer Support & Quality Assurance Executive

Location: Hyderabad (Onsite)

Experience: 1–3 years in QA, tech support, or similar role

Department: Product & Customer Success

The Opportunity

At WINIT, we don’t just build products — we deliver experiences our customers love. As a Customer Support & Quality Assurance Executive, you’ll play a dual role: ensuring our solutions meet the highest quality standards and being the friendly, capable voice that helps customers get the most out of our technology.

This is a perfect role if you enjoy solving problems, improving processes, and making customers feel supported — while also working hands-on with cutting-edge enterprise software. You’ll also have the opportunity to use AI tools like ChatGPT, AI-powered testing assistants, and automation platforms to work smarter, resolve queries faster, and improve efficiency across both QA and support.

What You’ll Do

Quality Assurance (QA)

● Review and analyze product specifications and user requirements to ensure complete understanding.

● Design, execute, and maintain test cases for web and mobile applications.

● Log, track, and manage bugs; work closely with developers to ensure timely fixes.

● Conduct regression, functional, and usability testing to ensure every release is rock-solid.

● Use AI-powered testing tools to generate test scenarios, identify edge cases, and speed up validation.

Customer Support

● Provide timely, professional assistance via email, chat, or phone to global customers.

● Manage and support multiple customers simultaneously, prioritizing effectively.

● Use AI-driven knowledge bases and tools to quickly resolve common queries.

● Document and escalate complex issues to the right teams for resolution.

● Help onboard new customers by guiding them through key features and best practices.

● Collect feedback, identify recurring pain points, and share insights with the product team.

What You Bring

● Any bachelor’s degree — we value skills and attitude over specific majors.

● 1–3 years of experience in QA, customer support, or a similar technical/customer-facing role (SaaS/B2B tech experience preferred).

● Excellent English communication skills (verbal & written).

● Ability to handle multiple customers and tickets simultaneously while staying organized.

● Strong understanding of QA processes and familiarity with bug tracking tools (JIRA, TestRail, etc.).

● Experience with support platforms like Zendesk, Freshdesk, or Intercom is a plus.

● Familiarity with AI productivity tools for testing, ticket triage, and customer communications.

● A proactive, problem-solving mindset and the ability to manage multiple priorities.

Why WINIT

● Be part of a global leader in AI-powered Sales & Distribution solutions.

● Work in a role that blends technical expertise with customer interaction — no two days are the same.

● Learn and apply the latest AI tools to improve your efficiency and impact.

● Collaborate with talented teams in a culture that values innovation and continuous improvement.

● Competitive salary + growth opportunities within QA, Customer Success, or Product teams.

If you’re ready to combine your eye for quality with your passion for helping multiple customers succeed — and do it in an AI-first environment — we’d love to meet you.

Consultant_Blue Yonder SCPO

Hyderabad

Fulltime

The Product senior Analyst provides functional and technical expertise on the Blue Yonder SCPO , Infor, John Galt, Kinaxis, OMP as in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service Introduction project roles.

Business process knowledge on Supply Chain Planning area - Supply planning and Demand Planning. High level Functional and Techincal Knowledge on OMP solution, Blue Yonder SCPO solutions and Kinaxis solution on those areas. Experience on design and governance of applications functional architecture (including artifacts as Functional specifications, business requirement documents, stories, epics, etc). Experience running governance template meetings. Experience with DEVOPS Tools (ADO, Jira, Confluence). Experience on managing projects on Waterfall and Agile frameworks. (I047)

Key Responsibilities

Main accountabilities and Key activities

Manage the demand with the business (CIPs, projects, major incidents, special requests), including address Escalation of incidents/requests/problems/demands from business

Involvement on transformational programs/projects to provide functional and technical expertise, collaborating with since the design until go live of products, including Service Introduction role when needed

Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc)

Development management with 3Rd Party vendors based on role model development excellence, with overall accountability on metrics for development

Strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high level of satisfaction from the customers

Manage and execute technical design, development and configuration activities for products and services on Blue Yonder SCPO , Infor, John Galt, Kinaxis, OMP

Identify and develop automation opportunities across the business processes and internal processes

Identify, propose and develop improvements for products and services as part of Problem Management process

Document solutions developed according to the defined rules in place, to assure global supportability

Participate and collaborate on a Community of Practices related to its functional and technical areas

Job Specifications/Qualifications

Strong Blue Yonder SCPO , Infor, John Galt, Kinaxis, OMP, preferred on FMCG (Fast Moving Consumer Goods) industry. Experience on Business areas will be a plus.

Understanding of the business operations processes

Preferred Blue Yonder SCPO , Infor, John Galt, Kinaxis, OMP experience or same functionality products and services, as service, development or projects.

ITIL, PMI, Agile, DevOps, Scrum certifications will be a plus

Proven leadership and influencing experience with key stakeholders

(Leadership & Functional/Technical)

Level of Role

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Attending calls regarding park operations and assigning to park operations team as per contact matrix to address

Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop.

To take message accurately and convey the same to the concerned person promptly.

Working on digital platform as available and ensure all calls are updated in the system

Educating end user for using digital application for call or complaint register

Making daily report in a presentable format with the data of no of calls/complaints registered, assigned, status , completion,  

How You'll Contribute:

● Redefine Fintech architecture standards by building easy-to-use, highly scalable,robust, and flexible APIs

● In-depth analysis of the systems/architectures and predict potential future breakdown and proactively bring solution

● Partner with internal stakeholders, to identify potential features implementation on that could cater to our growing business needs

● Drive the team towards writing high-quality codes, tackle abstracts/flaws in system design to attain revved-up API performance, high code reusability and readability.

● Think through the complex Fintech infrastructure and propose an easy-to-deploy modular infrastructure that could adapt and adjust to the specific requirements of the growing client base

● Design and create for scale, optimized memory usage and high throughput performance.​

Skills Required:

● 5+ years of experience in the development of complex distributed systems

● Prior experience in building sustainable, reliable and secure microservice-based scalable architecture using Python Programming Language

● In-depth understanding of Python associated libraries and frameworks

● Strong involvement in managing and maintaining produc Ɵ on-level code with high volume API hits and low-latency APIs

● Strong knowledge of Data Structure, Algorithms, Design Patterns, Multi threading concepts, etc

● Ability to design and implement technical road maps for the system and components

● Bring in new software development practices, design/architecture innovations to make our Tech stack more robust

● Hands-on experience in cloud technologies like AWS/GCP/Azure as well as relational databases like MySQL/PostgreSQL or any NoSQL database like DynamoDB

Job Title: Social Media Specialist

Coincrowd is an innovative Fintech company. We offer a crypto platform for seamless payments, Crypto Vouchers, crypto trading, portfolio management, real time market data, breaking news and powerful analytics.

Website: https://coincrowd.com/   

Domain : Finance, Blockchain, Crypto

Role :  Permanent full time Employment 

Job Location : Work from Home / Remote

Overview: We are looking for a creative and driven Social Media Specialist to join our team. As a Social Media Specialist, you will be responsible for developing and executing social media strategies to enhance our brand presence, engage our community, and drive growth in the cryptocurrency sector.

Responsibilities:

• Develop and implement social media strategies that align with the company’s goals and target audience within the cryptocurrency space.
• Create and curate engaging content for various social media platforms such as Twitter, Facebook, LinkedIn, Instagram, and others.
• Monitor trends in the cryptocurrency industry and leverage them to create timely and relevant social media content.
• Engage with our community and followers on social media channels, responding to comments, messages, and inquiries in a timely and professional manner.
• Collaborate with the marketing and content teams to ensure consistent messaging across all social media platforms.
• Analyze and report on social media performance metrics using tools like Sprout Social, Hootsuite, or native platform analytics.
• Stay updated with the latest social media trends, tools, and best practices in the cryptocurrency and blockchain space.
• Implement paid social media campaigns to promote products, events, or initiatives within the cryptocurrency industry.
• Monitor and manage the company's reputation on social media, addressing any issues or concerns that arise.

Requirements:

• Proven experience as a Social Media Specialist or similar role, preferably within the cryptocurrency or fintech industry.
• In-depth knowledge of social media platforms, algorithms, and best practices.
• Passion for and understanding of cryptocurrency, blockchain technology, decentralized finance (DeFi), NFTs, and related topics.
• Strong written and verbal communication skills with the ability to create compelling and engaging social media content.
• Experience with social media management tools and analytics platforms.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Creative thinking and problem-solving skills with a proactive and entrepreneurial mindset.
• Bachelor’s degree in Marketing, Communications, Business, or a related field (preferred).

What We Offer:

In recognition of your valuable contributions, you will receive an equity based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.

• Work on building scalable backend platform for customer & seller apps, brands platform, demand generation platform, supply chain & logistics platform, credit platform and several cross platform software components
• Participate in the process to fundamentally change the food and grocery ecosystem in India, and impact billions of people through technology, mobile, and data science

Requirements:

An ideal candidate for this role is someone who has-

• BE/BTech degree in Computer Science from a top engineering school
• 1-5 years of professional software development experience
• Strong problem solving skills and strong command on object oriented design, data structures, algorithms and other computer science fundamentals.
• Strong coding skills - professional experience in developing production-quality software in Java/Python
• Expertise in Web Services, Service-oriented architecture, Databases, NoSQL, Distributed systems, Cloud Technologies.
• Extreme software engineering skills to design and develop low-latency, high availability, internet-scale web services
• Solid understanding of the full software development life cycle and software engineering best practices
• Ability to understand business requirements and translate them into technical requirements
• Demonstrated ability to own software design and development end to end from requirements to launch.
• Ability to collaborate with cross-functional teams to define, design, and ship new features.
• A startup mindset  - An athlete who can run at breakneck speed of a startup, yet someone who can bring method to madness through processes suitable for different stages of the company - early stage prototyping and rapid experimentation, before product/market fit, after product/market fit, and scaling.
• Familiarity with Agile development, Scrums, continuous integration, and test driven development processes
• Data driven product development approach - strong focus on data backed engineering decisions.
• Ability to develop products incrementally in fast iterations
• Ability to do collaborative problem solving and design/build chaos resilient systems
• Strong focus on software quality
• Ability to mentor junior developers, and help build an excellent engineering team
• Ability to be a talent magnet - attract great talent to join the core team.