Automation Test Engineer

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

To design, develop, and maintain highly scalable, secure, and efficient backend systems that

power core business applications. The Senior Engineer – Backend will be responsible for

architecting APIs, optimizing data flow, and ensuring system reliability and performance. This

role will collaborate closely with frontend, DevOps, and product teams to deliver robust

solutions that enable seamless user experiences and support organizational growth through

clean, maintainable, and well-tested code.

Responsibilities:

• Design, develop, and maintain robust and scalable backend services using Node.js.

• Collaborate with front-end developers and product managers to define and implement

API specifications.

• Optimize application performance and scalability by identifying bottlenecks and

proposing solutions.

• Write clean, maintainable, and efficient code, and conduct code reviews to ensure

quality standards.

• Develop unit tests and maintain code coverage to ensure high quality.

• Document architectural solutions and system designs to ensure clarity and

maintainability.

• Troubleshoot and resolve issues in development, testing, and production environments.

• Stay up to date with emerging technologies and industry trends to continuously improve

our tech stack.

• Mentor and guide junior engineers, fostering a culture of learning and growth.

Key Skills and Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent

experience).

• 7+ years of experience in backend development with a focus on Node.js and Javascript.

• Strong understanding of RESTful APIs and microservices architecture.

• Proficiency in database technologies (SQL and NoSQL, such as DynamoDB, MongoDB,

PostgreSQL, etc.).

• Familiarity with containerization and orchestration technologies (Docker, Kubernetes).

• Knowledge of cloud platform (AWS) and deployment best practices.

• Excellent problem-solving skills and the ability to work in a fast-paced environment.

• Strong communication and teamwork skills.

Good to have:

• Experience with front-end frameworks (e.g. Angular, React, Vue.js).

• Understanding of HTML, CSS, and JavaScript.

• Familiarity with responsive design and user experience principles.

What does the role look like?

We are looking for a high-energy, detail-oriented, and technically-savvy Quality Assurance Lead Should be an excellent team manager as well as individual contributor capable of understanding and driving test execution with minimal help. Who can work towards understanding application performance, functionality, and features to great depth enabling them to report issues, take ownership and drive them to closure.

What will you be doing?
 Develop and execute automated tests and test plans
 Efficiently execute test cases across all functional areas of the products(API and App)  Review product user interface for conformity to design guidelines
 Find, isolate, document, regress, and track bugs through resolution
 Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process
 Work with Engineering and product to understand the overall product requirements and technical architecture and how each feature is implemented  Ensure the highest quality product delivery with security.
 Evaluating and integrate open source and in house developed toolsets

What will you need ?
 Bachelor/Master degree in CS or related field from a reputed college
 Experience in manual testing for Application and APIs
 Experience in automation testing using available framework.
 Strong knowledge of QA methodologies, testing frameworks and tools
 Demonstrated experience in test planning, test design, test execution and reporting.
 Excellence in technical communication with peers and non-technical partners.
 Understanding & experience with software design pattern, restful APIs and microservice architecture
 Prior experience in start-ups or health-tech will be a plus

At least 5 years of experience in testing and developing automation tests.

A minimum of 3 years of experience writing tests in Python, with a preference for experience in designing automation frameworks.

Experience in developing automation for big data testing, including data ingestion, data processing, and data migration, is highly desirable.

Familiarity with Playwright or other browser application testing frameworks is a significant advantage.

Proficiency in object-oriented programming and principles is required.

Extensive knowledge of AWS services is essential.

Strong expertise in REST API testing and SQL is required.

A solid understanding of testing and development life cycle methodologies is necessary.

Knowledge of the financial industry and trading systems is a plus

RPA Consultant – Power Automate

Experience Required - 4+ years

Work Mode - Remote

Shift Time: 9AM - 6 PM EST / 6.30 PM - 3.30 AM IST

Immediate joiners are preferred.

Requirements -

• Power Automate Developer must have a robust and demonstratable background in automation and workflow development, with hands-on experience using Microsoft Power Automate and Power Apps.

• Strong understanding of process automation and workflow design

• Familiarity with other automation tools and technologies (e.g., RPA tools, scripting languages)

Interpret data, analyze results using statistical techniques and provide ongoing reports

Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

Acquire data from primary or secondary data sources and maintain databases/data systems

Identify, analyze, and interpret trends or patterns in complex data sets

Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems

Work with management to prioritize business and information needs

Locate and define new process improvement opportunities

• Guiding team member for handling technical challenges
• Conducting training sessions
• Handling user issues and providing corrective solution
• Fixing of the vulnerabilities and Upgrades of new stable version
• Sustenance and maintenance of Archer tool
• Good scripting knowledge

• Certified RSA Archer Professional, Internal Audit & Controls, Risk (Threat), ISO 27001
• Minimum of 5 years’ experience in the respective field
• Experience of managing a GRC Team
• Strong experience of implementation, commissioning and enhancement of modules of GRC Product
• Strong Understanding of Process workflows, Identifying the manual workflows
• Expertise in configuring GRC tool (Archer)
• Experience with all SDLC activities related to GRC program implementation

Desired Candidate Profile

• Minimum 6+years in Healthcare sales in TPA’s & brokers & has a network of corporates
• Experience in concept selling
• Excellent sales skills, preparing presentations, proposals etc.,  
• Strong team player and negotiation skills       
• Strong communication and presentation skills
• Preferred from Insurance/ Insurance Brokers or TPA or Corporate Health benefits portfolio