Automation Quality Engineer (Gen AI)

Join us at Springer Capital, a corporate inclusion training company dedicated to promoting diversity and equity within the workplace.  

Our mission is to transform organizational cultures and achieve justice by creating environments where every individual is valued and feels a sense of belonging. Through providing training for workplace inclusion, understanding microaggressions, mitigating bias, and cultural literacy, Springer Capital seeks to eliminate bias and establish a just, fair working environment.  

As a Data Automation Intern, you will be focusing on researching and developing tools and workflow that automate some parts and processes of our business automation. Since business automation is important throughout the firm, you will have the opportunity to collaborate with various teams across Springer Capital. 

Key Responsibilities:  

• Collect data from various sources, including databases, APIs, and web scraping tools.    
• Clean and process raw data to ensure it is accurate and consistent.     
• Analyze data to extract insights using computational tools, such as Excel, SQL, and Python.   
• Communicate insights in a clear and concise manner with the manager alongside your progress.    
• Implement solutions based on insights you discovered to improve Springer Capital business’ processes or solve problems for client. 

 Qualifications: 

• Passion for Inclusion: A strong commitment to fighting inequality and promoting inclusion in the workplace. 
• Educational Background: Currently enrolled in or recently graduated from a degree program related to social sciences, human resources, business, statistics.  
• Communication Skills: Excellent written and verbal communication skills. Ability to create clear and engaging content. 
• Organizational Skills: Detail-oriented and highly organized. Ability to manage multiple tasks and deadlines effectively. 
• Analytical and Business Software Skills: Proficiency in business software such as Excel, PowerPoint, and Word with a strong preference of knowledge and experience in data analytics  

📌 Detailed Job Description – US & Canada Logistics Expert

Position Title: US & Canada Logistics Expert

Location: Mohali Punjab

Department: Logistics & Operations

Employment Type: Full-Time

Reporting To: Operations Manager / Client Account Manager

Role Overview

The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.

You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.

Key Responsibilities

• 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
• Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
• Maintain communication with drivers for real-time updates.
• Record daily activities in TMS and provide EOD reports to clients.

• 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
• Contact drivers/carriers every 2–3 hours for status updates.
• Provide clients with real-time visibility of their shipments.
• Identify exceptions (delays, route changes, breakdowns) and escalate promptly.

• 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
• Plan efficient load assignments considering cost, service levels, and regulations.
• Build and maintain strong relationships with carriers and owner-operators.
• Negotiate freight rates, spot rates, and accessorial charges.
• Maintain a carrier database for recurring business.

• 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
• Support US brokers with ACE (Automated Commercial Environment) entries.
• Support Canadian brokers with ACI (Advance Commercial Information) filings.
• Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
• Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.

• 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
• Manage bookings, container tracking, and export/import paperwork.
• Ensure smooth coordination between first-mile, main leg, and last-mile partners.
• Handle exceptions such as rollovers, customs delays, and port congestion.

• 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
• Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
• Resolve escalations (missed pickup, damage, misrouted cargo).
• Provide proactive communication to clients for all key milestones.

• Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
• Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
• Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
• Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
• Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
• Issue Resolution TAT: 90% of escalations resolved within 1 business day.

• Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
• Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
• Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
• Understanding of ACE/ACI filing processes and cross-border compliance.
• Excellent English communication skills (written & verbal).
• Proficiency in MS Excel, Google Workspace, and logistics systems.

• Preferred SkillsExperience with freight brokerage or 3PL operations.
• Knowledge of USMCA/NAFTA trade compliance.
• Exposure to air/ocean freight forwarding documentation.
• Ability to work night shifts to support North American business hours.

• Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
• Gain cross-border expertise in freight, dispatch, and customs compliance.
• Fast-track career growth with global exposure.
• Competitive salary, shift allowance, and performance bonuses.

About the job

Location: Thane

Working Days: Monday to Saturday

Timings: 9:30 AM – 6:30 PM

About WatchYourHealth

WatchYourHealth is a leading InsurTech and HealthTech company revolutionizing the insurance industry with AI-driven solutions. We help insurance companies across India and GCC enhance customer retention, employee wellness, and smart sales strategies. Our cutting-edge technology ensures better engagement, increased sales, and long-term business growth.

Website: https://www.watchyourhealth.com/

Roles & Responsibilities:

1. Identify and generate leads for insurance companies in the GCC through research, networking, and digital outreach.

2. Develop and execute targeted lead-generation strategies to connect with key decision-makers in the insurance sector.

3. Engage potential clients through LinkedIn, cold emails, and calls, building relationships and understanding their needs.

4. Qualify leads and schedule meetings with the business development team for further discussions.

5. Maintain and update lead databases, tracking interactions and progress to optimize outreach efforts.

6. Work closely with marketing and sales teams to align lead-generation activities with company goals.

7. Stay updated on industry trends, market shifts, and competitor strategies to refine lead generation techniques.

Requirements :

1. 1-3 years of experience in lead generation, business development, or sales (preferably in the insurance, healthcare, or SaaS sectors).

2. Strong research and prospecting skills with a strategic, data-driven approach to identifying leads.

3. Excellent communication and interpersonal skills to engage and nurture potential clients.

4. Proficiency in using CRM tools, LinkedIn, and email outreach platforms is a plus.

5. Self-motivated, goal-oriented, and comfortable working remotely with minimal supervision.

If you're passionate about driving growth and connecting with industry leaders, we'd love to hear from you!

Avegen is a digital healthcare company empowering individuals to take control of their health and supporting healthcare professionals in delivering life-changing care. Avegen’s core product, HealthMachine®, is a cloud-hosted, next-generation digital healthcare engine for pioneers in digital healthcare, including healthcare providers and pharmaceutical companies, to deploy high-quality robust digital care solutions efficiently and effectively. We are ISO27001, ISO13485, and Cyber Essentials certified; and compliant with the NHS Data Protection Toolkit and GDPR.

Job Summary:

Senior Software Engineer will be responsible for developing, designing, and maintaining the core framework of mobile applications for our platform. This includes tasks such as creating and implementing new features, troubleshooting and debugging any issues, optimizing the performance of the app, collaborating with cross-functional teams, and staying current with the latest advancements in React Native and mobile app development. We are looking for exceptional candidates who have an in-depth understanding of React, JavaScript, and TypeScript, can create pixel-perfect UI, and are obsessed with creating the best experiences for end users.

Your responsibilities include:

1. Architect and build performant mobile applications on both iOS and Android platforms using React Native.
2. Work with managers to provide technical consultation and assist in defining the scope and sizing of work.
3. Maintain compliance with standards such as ISO 27001, ISO 13485, and Cyber Essentials that Avegen adheres to.
4. Lead configuration of our platform HealthMachine™ in line with functional specifications and development of platform modules with a focus on quality and performance.
5. Write well-documented, clean Javascript/TypeScript code to build reusable components in the platform.
6. Maintain code, write automated tests, and assist DevOps in CI/CD to ensure the product is of the highest quality.
7. Lead by example in best practices for software design and quality. You will stay current with tools and technologies to seek out the best needed for the job.
8. Train team members on software design principles and emerging technologies by taking regular engineering workshops.

Requirements:

1. Hands-on experience working in a product company developing consumer-facing mobile apps that are deployed and currently in use in production. He/she must have at least 3 mobile apps live in the Apple App Store/Google Play Store.
2. Proven ability to mentor junior engineers to realize a delivery goal.
3. Solid attention to detail, problem-solving, and analytical skills & excellent troubleshooting skills.
4. In-depth understanding of React and its ecosystem with the latest features.
5. Experience in writing modular, reusable custom JavaScript/TypeScript modules that scale well for high-volume applications.
6. Strong familiarity with native development tools such as Xcode and Android Studio.
7. A positive, “can do” attitude who isn’t afraid to lead the complex React Native implementations.
8. Experience in building mobile apps with intensive server communication (REST APIs, GraphQL, WebSockets, etc.).
9. Self-starter, able to work in a fast-paced, deadline-driven environment with multiple priorities.
10. Excellent command of version control systems like Git.
11. Working in Agile/SCRUM methodology, understanding of the application life cycle, and experience working on project management tools like Atlassian JIRA.
12. Good command of the Unix operating system and understanding of cloud computing platforms like AWS, GCP, Azure, etc.
13. Hands-on experience in database technologies including RDBMS and NoSQL and a firm grasp of data models and ER diagrams.
14. Open source contributions and experience developing your own React Native wrappers for native functionality is a plus.

Qualification:

BE/BTech/MS in Information Technology, Computer Science, or a related discipline.

We are looking for an innovative and dedicated technical manager who can own the responsibility of the team to increase the efficiency of overall project execution. The role includes working towards designing and deploying customer-specific solutions, guiding the team, and getting the projects executed in a timely manner with measurable outputs.

Successful tech managers should make sure that he/she is technically updated and help the team by giving appropriate solutions to customers.

Responsibilities: 

• Good knowledge of IT Infrastructure, servers, storage, networking, virtualization, HCI, and AWS (basic functionalities).
• Must have experience in Data Center Infrastructure management.
• Sound knowledge of backup, security, and compliance with different industry verticals while implementing infra projects.
• End to end Project management experience.
• Ability to manage and guide the team towards the successful completion of projects.
• Excellent internal personal skills.
• Excellent spoken and written communication.
• Must have a calm mind to understand problems and critically think about the given problems.
• Should have the knack to tackle customer queries and interact on ongoing projects.
• Must be adaptable to new technologies, ideas, and fresh processes of managing IT and deploying solutions to customers.
• Must have soft skills that are essential for customer engagement, and team handling.
• Report to management on the progress of different projects. Solutions and ongoing technical requirements of the customer.

Requirements and Qualifications

• Bachelor’s degree in computer science, information technology, or related field
• Minimum of 6+ years experience in the Information Technology field
• Minimum of 3+ years experience in management
• Ability to work in a high-pressure, deadline-driven environment
• Exceptional communication and reporting skills
• Solid working knowledge in all required computer infrastructure and data center environments.
• Outstanding leadership skills and ability to delegate responsibilities effectively

Nice to Have

• MBA or Master’s degree preferred