Software Development Engineer Testing (SDET)

Sales Operations Analyst

Client is actively seeking a Sales Operations Analyst to join our Chennai Tech & Data team, with a focus on supporting and maintaining our Salesforce ecosystem and its integrated applications. This role is ideal for candidates with prior experience in Salesforce and a strong analytical mindset, providing opportunities to drive operational improvements and contribute to strategic initiatives. The role will involve close collaboration with our onshore team in Canada/US to ensure the smooth operation and continuous enhancement of our Salesforce infrastructure.

If you're passionate about leveraging Salesforce, eager to expand your expertise, and excited by the idea of working in a dynamic environment that values innovation and efficiency, we invite you to join us in Chennai, where you can make meaningful contributions and advance your career.

Responsibilities

●         Salesforce System Support: Investigate, analyze, and resolve issues and bugs within Salesforce Sales Cloud and its associated applications, escalating complex issues as needed.

●         Enhancement Collaboration: Support the development and deployment of enhancements to the Salesforce ecosystem, working closely with stakeholders to ensure best practices and business needs are met.

●         Quality Assurance: Conduct thorough testing of developed solutions to ensure they function correctly and integrate seamlessly with existing systems.

●         Documentation and Knowledge Sharing: Maintain clear documentation of issues, solutions, and best practices, contributing to knowledge sharing and process improvement within the team.

●         System Monitoring and Optimization: Monitor the performance of Salesforce systems, proactively identifying opportunities for optimization and efficiency improvements.

●         Process Improvement: Contribute to refining and implementing operational processes and workflows, enhancing overall team efficiency and effectiveness.

●         Agile Participation: Actively engage in Agile ceremonies, providing insights and collaborating with cross-functional teams to drive continuous improvement.

Qualifications for Success:                                                                                                            

●         Salesforce Expertise: 2+ years of experience in Salesforce administration, configuration, or customization. Salesforce Administrator certification is preferred but not mandatory.

●         Agile Methodologies: Familiarity with Agile methodologies and tools like JIRA/Confluence is a plus.

●         Analytical and Problem-Solving Skills: Strong ability to analyze issues, identify solutions, and implement process improvements.

●         Communication Skills: Excellent verbal and written English skills to collaborate effectively with global teams.

●         Proactive Learning: A motivated individual with a demonstrated desire to enhance skills and grow professionally in a fast-paced environment.

●         Team Player: Ability to work both independently on assigned tasks and collaboratively within a team to achieve shared goals.

JOB LOCATION : India (Remote/Hybrid | Travel as required) EXPERIENCE : 5–8 Years

ROLE TYPE : Individual Contributors

REPORTING TO: Director of Sales

WORK TIMINGS : 6 PM to 2 AM IST

Responsibilities:

● Proactively identify and hunt for new business opportunities in the US market through inteligent prospecting across email, LinkedIn, cals, referrals, and other modern outreach channels.

● Research target accounts and inbound leads using AI-powered tools, market signals, and business data to identify pain points, opportunities, and decision-makers.

● Craft highly personalized and thoughtful outreach messages that resonate with prospects and initiate high-quality conversations.

● Conduct discovery cals to deeply understand client chalenges and tailor offerings accordingly.

● Build and maintain a healthy pipeline of qualified opportunities with weekly and monthly metrics.

● Own the sales process from initial contact to deal closure, working closely with pre-sales and delivery teams for solutioning.

● Stay updated with industry trends, buyer behavior, and emerging technologies to steer inteligent conversations.

● Maintain CRM hygiene, regularly update outreach activity and pipeline stages, and report on progress.

● Travel occasionaly to meet clients, attend events or conferences (mainly in the US). 

Must-Have Skills :

● 6–10 years of proven experience in B2B technology services sales—preferably in enterprise application development, custom software, or digital transformation.

● Prior experience in seling to US-based clients from India is a must.

● Strong consultative sales skils with the ability to navigate complex enterprise environments and influence senior decision-makers.

● Tech-savvy with hands-on experience using tools like LinkedIn Sales Navigator, Apolo/ZoomInfo, HubSpot/CRM, AI email assistants, and sales automation platforms.

● Highly inteligent with excelent communication skils, strategic thinking, and an ability to ask the right questions.

● Self-driven and outcome-oriented with a strong sense of ownership.

● Wilingness to travel when required for on-site client meetings or trade show

Good to Have Skills:

● Exposure to key industries like Manufacturing, Healthcare, or BFSI.

● Familiarity with modern sales enablement tools and AI-driven prospecting platforms.

● Prior experience working in a startup or fast-growth environment.

A Business Executive will be meeting existing clients in their locations and increase the app

download in that society.

Approaching the residents through door knocks and increasing the app download in that

society.

● Meeting existing client

● Increase the app download in that society

● Door to door knocks and approach the residents

● Prospect, educate, qualify, and generate opportunities to improve customer satisfaction

● In order to increase the download of app, they should conduct various activities like

meeting residents door to door, canopy, sitting/meeting security guards at regular intervals.

• More than 5 years of experience in Java programming  
• Frameworks like Spring(Boot, Core, MVC)or Hibernate 
• Good knowledge in design and architectural patterns, with an understanding of Web Services, micro service architectures and REST Based APIs. 
• Good knowledge in Agile, JIRA and ALM 
• Cloud environments (AWS,Azure…) 
• Good Database knowledge (Oracle/ MySQL) 
• Previous exposure to banking or financial is preferable 
• Desire to get into the development of a top core-banking platform; you will receive specific training on Temenos T24 according to your career plan.  

From day one, Smarsh was built on a set of core values that have motivated and sustained us – People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees – whether new or old- ingrain these values in our day-to-day decisions, call on them while serving our customers and our peers and apply them when creating the best possible products, we can imagine.

Smarsh is a global leader in natural language processing, artificial intelligence, and machine learning. Smarsh’s SaaS solutions transforms the risk and compliance industry with the first integrated, AI-powered solution for the retention, oversight, and analysis of electronic communications.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility, and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

What You Will Be Doing

As a Total Rewards Analyst you will be responsible for developing, implementing, and administering the entire spectrum of total rewards and not limited to compensation and benefit policies and programs, which support company objectives and local practices. You will also provide HR and leadership with processes and tools that facilitate the administration of equitable quality programs and ensures a competitive market position for the organization. You will be developing and/or participating in compensation/benefit surveys to analyse company’s competitive position. You will be ensuring company compliance with government laws governing both compensation and benefits practices.

Responsibilities

• Support day to day compensation & benefits management and operations in the region to ensure alignment with business goals and a robust Total Rewards framework to attract, motivate, engage, and retain employees
• Overall compensation philosophy design – Building the system to keep pay equitable to market and creation of systems for delivery at scale.
• End to End Support to our rewards cycles (mid-year and year-end) including the review current offerings and plans for enhancements and changes, rollout and communication materials.
• Assist with the compliance and governance of compensation and benefits policies and programs, monitor market trends, identify risks, perform audits, and provide solutions
• Act as the first point of contact for compensation and benefits queries and issues raised by employees, payroll, HR, and vendors including managing invoices.
• Lead compliance and adherence to global and local instructions/policies, and relevant local regulations / legislations.
• Create and maintain the regional compensation and benefits content on the employee portal based on the current programs and policies.
• Conduct routine market research and provide timely compensation analysis and support for new hire offers compensation & benefits packages related to job changes and relocations.
• Can contribute to a collaborative work environment with the goal to improve the delivery of compensation and benefits.
• Demonstrate excellent customer service through using effective communication skills in written and verbal interactions.
• Are comfortable working independently/with minimum supervision and interacting with employees at all levels across the globe
• Manage enrolment data for benefits including reconciliation and coordination with vendors to find solutions and resolve inquiries.
• Work on benefits solutions during M&A Cycles, planning on budgeting and harmonization.
• Partner with global total rewards teams to derive and deliver solutions at scale

Why Smarsh?

Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?

Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).

Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit www.smarsh.com/careers

Software Engineer - II (Backend)

As a Software Engineer – II, you'll bring a good understanding of design and coding practices and apply these independently in development. In this role - you could expect to:

• Own the lifecycle of a feature from requirement analysis to deployment and post production processes
• Perform code reviews and support your team implement best practices
• Explore trade off's on module designs
• Continuously improve performance metrics of modules owned. Performs RCAs and deploys long term fixes.
• Implement initiatives that improve engineering efficiency and excellence
• Participate in the hiring and interview process for junior developers on your team