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Customer Support Engineer
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Customer Support Engineer

at NetObjex

Posted by HR Department
Bengaluru (Bangalore)
4 - 7 yrs
Best in industry
Full time
Customer Support
Customer Service
Customer Relationship Management (CRM)
Communication Skills
Effective communication


● You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate. 

• You must have excellent written and verbal communication skills and strong listening skills, so you can ask good questions and provide viable solutions to our customers. You must be fluent in English. 

• You don’t need to be a programmer or engineer in this role, but you do need to have above-average computer skills, so you can learn our products and resolve basic operating system and/or database-related issues. 

• You need to be able to interact directly with customers (in English) through phone calls, emails, a ticketing system and live chat to be effective in this role. 

• Some basic Technical know-how about crypto, wallets and the blockchain ecosystem 

• Experience with Customer Support for SaaS-based companies 

• Experience with trading, booking, and staking cryptos - a plus 

• You will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves. 

• Must have experience using ZenDesk or any other CRM and KnowledgeBase software.


 4+ years of relevant experience in technical customer support with a strong customer interaction experience  

• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience) 

• Willing to work in a flexible working environment. 

• Excellent Customer Service Orientation 

• Ability to learn and articulate software-related and technical concepts 

• Experience in providing Phone and Email support to customers 

• Experience in managing customer escalations - especially technical escalation  

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Subodh Popalwar
Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About NetObjex

“There are jobs aplenty and in current times we have seen job seekers shopping for jobs with offers letters in hand and ditch prospective employers. Sorry! and if you belong to such a genre, NetObjex is definitely not a place for you.

If you dare to dream big for yourselves, put your ass on fire, work in chaos, with limited resources, being a self doer, able to innovate, research and patent your work, and lead others! if that’s the material you are, then NetObjex is the right place for you. 

NetObjex provides a Digital Twin Intelligent Automation Platform that enables business solutions for real-time tracking, tracing, and monitoring of digital assets by leveraging the continuum of IoT (Internet of Things), AI (Artificial Intelligence), and Blockchain technologies.

We are one of the few startups who’s got global recognitions in several events right from 2017 and the saga continues. We are funded by a New York-based venture fund and with advisors who worked with top-notch companies.”
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Harish Kamat
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