Responsibilities:
● You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate.
• You must have excellent written and verbal communication skills and strong listening skills, so you can ask good questions and provide viable solutions to our customers. You must be fluent in English.
• You don’t need to be a programmer or engineer in this role, but you do need to have above-average computer skills, so you can learn our products and resolve basic operating system and/or database-related issues.
• You need to be able to interact directly with customers (in English) through phone calls, emails, a ticketing system and live chat to be effective in this role.
• Some basic Technical know-how about crypto, wallets and the blockchain ecosystem
• Experience with Customer Support for SaaS-based companies
• Experience with trading, booking, and staking cryptos - a plus
• You will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.
• Must have experience using ZenDesk or any other CRM and KnowledgeBase software.
Requirements
4+ years of relevant experience in technical customer support with a strong customer interaction experience
• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• Willing to work in a flexible working environment.
• Excellent Customer Service Orientation
• Ability to learn and articulate software-related and technical concepts
• Experience in providing Phone and Email support to customers
• Experience in managing customer escalations - especially technical escalation
About NetObjex
If you dare to dream big for yourselves, put your ass on fire, work in chaos, with limited resources, being a self doer, able to innovate, research and patent your work, and lead others! if that’s the material you are, then NetObjex is the right place for you.
NetObjex provides a Digital Twin Intelligent Automation Platform that enables business solutions for real-time tracking, tracing, and monitoring of digital assets by leveraging the continuum of IoT (Internet of Things), AI (Artificial Intelligence), and Blockchain technologies.
We are one of the few startups who’s got global recognitions in several events right from 2017 and the saga continues. We are funded by a New York-based venture fund and with advisors who worked with top-notch companies.”
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Job Description:
The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience.
Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.
Key Responsibilities:
• Proactively connected with Clients.
• Resolving Technical issues in a timely manner.
• Training and educating Clients on our Products & Solutions.
• Assisting Software Engineers on issues.
• Providing feedback on product development in a timely manner.
• Auditing error Plans to reduce rework with the aim of providing Scalable Products.
Skills and Specifications:
• Excellent Communication & Analytical Skills.
• Willing to work on US shift (Voice Process)
• Interpersonal Skills with a great attitude.
• Good Knowledge if Enterprise Applications, Systems & Technologies.
• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.
• Organized, flexible and multitasking.
- • Persistent with a team attitude.
Objective:
To meet the needs of customers, build strong relationships with them, monitor their experience with Mitibase product and help them realize highest ROI possible.
Job Responsibilites:
- Onboard new customers
- To identify the customer’s requirements
- To develop necessary SOPs for customer onboarding to customer success
- Preparing educational and training materials, and executing customer training
- Develop customer specific plans to accelerate value creation from the product leading to renewals and product expansion
- Collaborate with Sales and Support teams
- Identify expansion and cross sell revenue opportunities within existing customers
- Maximize customers’ use of Mitibase product and increase customer’s knowledge of product’s capabilities
- Conduct business reviews with customers to review performance and gather feedback
- Demonstrate functional and product expertise at events and conferences
- Build trust and transparency with customers
About us:
Mitibase helps companies find warm prospects every month that are most relevant, and then helps their team to act on those with automation. We do so by automatically tracking key accounts and contacts for job changes and relationships triggers and surfaces them as warm leads in your sales pipeline.
Mitibase Technologies Private Limited: https://www.mitibase.com/
At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members are not just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient. As a company, we are just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.
Visit us at www.shipthis.co
JOB DESCRIPTION
Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues concerning the severity.
Requirements:
- Computer Science or any other domain with a strong orientation toward computer programming as part of the coursework or projects
- Proven working experience in enterprise technical support, IT support, or as a technical engineer
- Basic knowledge of JavaScript, HTML and JSON
- Deep knowledge of the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Familiarity with API calls
Who can apply
Only those candidates can apply who:
- Are available for full-time (in-office) training.
- Are available for 3 months for training
- Have relevant skills and interests.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.
JOB SYNOPSIS
- Job Role: Technical Support Engineer
- Location: Bangalore
- Job type: Full-time, permanent
- Experience (1-3) years
- Industry Type:Software Product
- Functional Area:Support Engineer
- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
- Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of product/features.
- Conduct weekly, quarterly and annual customer success reports to ensure customers optimise our product/service, issues are resolved proactively and customer goals are met.
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle.
- Identify and prioritize product updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
- Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
About the job
IndiaMART is offering an exciting Work from Home opportunity for Returning to Work Mothers/Females.
We are hiring #part-time #associate having #remote location who will assist IndiaMART’s buyers over call. You will be required to verify information from the buyer and update the same on the portal.
It is a #non-sales process but a #voice based calling process. You are expected to work a minimum of 4hrs a day.
All you need is good verbal #communication skills, laptop/desktop and broadband internet connection and above all, zeal to work.
An average associate working 8 hours a day earns about rupees 15,000/- to 25,000/- per month in this program. Additional incentives will also be provided based on the quality and output of your service.
Selection Process
- Online IndiaMART Aptitude Test
- Video Assessment
Mandatory Documents Required
- Address Proof - Aadhaar Card
- ID Proof - PAN Card
- Bank Details - Cancelled Cheque/Bank Statement/Passbook
- PWD/PH Certificate (if applicable)
- Passport size photograph
Key Responsibilities:
• Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure
resolution.
• Coordination with different brands and corporations for conducting events
Key Skills:
• Should be comfortable for working on Sunday.
• Excellent verbal communication skills.
• Energy, passion and a real drive to get ahead
• Capable, quick, determined
• Immaculate attention to detail
• Team player
• Working will be 6 days a week.
• Should be a Graduate
About Advantage Club:
Call Flow: 11 AM to 11 PM
Join us and see how we are changing the corporate benefits landscape in India!
Job Functions / Responsibilities:
- Find technical resolutions on issues or queries related to unknown or new scenarios
- Meet cases resolution SLA"s
- Manage relationships with clients
- Work with cross-functional teams as and when required
- Keep up to date with all eCW products and their enhancements
- Maintain excellent customer satisfaction level
- Other duties as assigned
Requirements:
- Proficient with relational databases (MySql, MsSql)
- Knowledge / Experience with Java or C++ (OOPs Concepts)
- Experience with Internet Protocols, HTTP / HTTPs
- Default ports for HTTP / FTP / MYSQL etc
- Experience with Web Application Server(s)
- Understanding of 3 -Tier / N-Tier Architecture
- Knowledge of SQL Server
- Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)
Other Skills / Abilities:
- Telephone etiquette
- Fluency in English Communication.
- Ability to balance multiple priorities
- Strong analytical and problem-solving skills
INTERVIEW CALL LETTER Freshers) Walk-In : BPO Non Voice @ Chennai
Greetings from Zealous Services ! Get Spot Offer ! Fresher in BPO Non Voice
Process : Non Voice
Job Location : Chennai, Tamilnadu
Age Limit : 18-26 Years
Qualification - Eligibility Criteria :
# Any Graduate/Diploma
# Fresher can apply
Desired Experience : 0 Years
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Carry an Aadhar Xerox with you
Note: You can mention the reference as 'SOFIA HR'.
Walk-In Date : From Nov 18th to Nov 30th 2019 (Monday to Friday)
Walk-In Time : 10.00 AM to 4.00 PM only
Walk-In Venue :
Zealous Services,
No: 17/7, B Block Ground Floor,
Shafika Building, Kodambakkam High Road,
Nungambakkam,
Chennai - 600034
Landmark: Near Palm Grove Hotel
Contact Person : SOFIA (HR)
