

Jio Haptik
https://www.haptik.ai/Jobs at Jio Haptik

What we want to accomplish and why we need you?
Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.
What will you do every day?
Our Implementation & Professional Services team plays a pivotal role in ensuring clients derive maximum value from our solutions. We are looking for an Engineering Manager to lead a delivery-focused team that bridges technology, client success, and execution excellence. You will ensure seamless solution implementation, timely project delivery, and a high-quality client experience.
- Manage and lead a team of solution engineers, developers, and QA professionals working on client implementations and custom delivery projects.
- Collaborate with project managers and client-facing teams to ensure smooth execution of implementation roadmaps.
- Translate client requirements into scalable, maintainable technical solutions while ensuring alignment with Haptik’s platform architecture.
- Own sprint planning, resource allocation, and delivery commitments across multiple concurrent client projects.
- Establish and enforce delivery best practices across coding, testing, deployment, and documentation.
- Act as the escalation point for technical challenges during delivery, unblocking teams and ensuring minimal disruption to project timelines.
- Drive continuous improvements in tools, processes, and automation to accelerate implementations.
- Coach and mentor engineers to develop their skills while keeping them aligned to client-centric delivery goals.
- Partner closely with cross-functional teams (Product, Solutions, Customer Success, and Sales Engineering) to ensure successful hand-offs and long-term customer satisfaction.
- Support recruitment and team scaling as we grow our services and delivery footprint.
Ok, you're sold, but what are we looking for in the perfect candidate?
- Strong technical foundation with the ability to guide teams on architecture, integrations, and scalable solution design.
- Demonstrated experience managing agile delivery teams that have implemented enterprise-grade software solutions.
- Experience in Professional Services, Client Implementations, or Delivery Engineering is highly preferred.
- Proven ability to balance customer requirements, delivery commitments, and engineering best practices.
- Strong exposure to technologies relevant to distributed systems: programming languages (Python preferred), APIs, cloud platforms, databases, CI/CD, containerization, queues, caches, Elasticsearch/SOLR, etc.
- Excellent stakeholder management and communication skills — comfortable working with both internal teams and enterprise customers.
- Ability to mentor, motivate, and inspire teams to deliver on ambitious goals while ensuring a culture of ownership and accountability.
- 5–8 years of professional experience, including 2–4 years in leading delivery or implementation-focused engineering teams.
Requirements*:
- B.E. / B.Tech. / MCA in Computer Science, Engineering or a related field is required.
- Overall 5-8 years of professional experience. 2-4 years of hands-on experience in managing and leading agile teams delivering tech products.
- Deep understanding of best practices in development and testing processes.
- Good exposure to various technical and architectural concepts of building distributed systems - not limited to but including at least one programming language/framework, version control, CI/CD, queues, caches, SOLR/Elasticsearch, databases, containerization, cloud platforms.
- Excellent written and verbal communication skills.
- Exceptional organizational skills and time management abilities.
- Prior experience of working with Python Programming language.
- Background of being part of a high-paced development team having delivered client-facing products with hands-on involvement.
* Requirements is such a strong word. We don’t necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
Tell me more about Haptik
- On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
- Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
- Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
- Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
- Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
- Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
- Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
What will you do every day?
As a Security & Compliance Specialist, you are responsible for helping the implementation of the organization's information security and compliance programs. You will also help in implementing and reviewing data protection and privacy controls through technical, operational, and administrative measures. The ideal candidate will have good experience in Security in SaaS products, a deep understanding of regulatory requirements, and a proactive approach to managing security threats and third-party risks; someone who enjoys security work and possesses both deep and wide expertise in the security space.
Job Responsibilities
- Develop and Implement Security & Privacy Policies (Primary | Must have)
- Create and maintain comprehensive security policies and procedures for cloud environments and application security that align with organizational goals and regulatory requirements
- Ensure policies are regularly updated and communicated to relevant stakeholders; should be an SME for Enterprise Security and Privacy related activities
- Third-Party Risk Management (Primary | Must have)
- Handle the third-party risk management activities (TPRM) covering both inbound and outbound assessments (through the Customer & Vendor lifecycles)
- Collaborate with procurement and legal teams to ensure third-party contracts include appropriate security and compliance requirements (this includes reviews of MSA, Bids, RFP’s)
- Compliance Oversight (Primary | Must have)
- Ensure the organization’s compliance with relevant laws, regulations, and standards (e.g., GDPR, HIPAA, ISO 27001, ISO 27701, DPDP, SOC 2); should be an SME for compliance
- Implementation of minimum 3 standards from GDPR, HIPAA, ISO 27001, ISO 27701, DPDP, SOC 2
- Lead internal and external audits and manage responses to audit findings
- Product Security Practices (Primary | Must have)
- Integrate security practices into the software development lifecycle (SDLC) and review the releases based on the established Secure SDLC processes
- Review the Products from time to time checking the availability of enterprise security features
- Cloud & Infra Security (Secondary | Good to have)
- Implement, review and maintain robust security controls for cloud platforms (AWS/Azure/GCP) as per the industry best practices (DevSecOps)
- Perform security assessments/reviews and VA scans (non-mandatory) on cloud infra.
- Cybersecurity (Secondary | Good to have)
- Knowledge on Cyber Attack Vectors, Cyber Threat Intelligence, Attack Surface Mgmt., etc.
- Adequate knowledge on Incident Response, Business Resilience and Risk Management
Other responsibilities
- To act as a Security & Privacy champion/catalyst for all functions/BUs within the Company
- This role needs an avert-risk mindset and should handle Incident Management (able to Identify, Analyze, and Resolve Security Incidents)
- Contribute to the Cloud & CyberSecurity roadmap and act as an internal advisory/consultant
- Training entire staff about security and privacy best practices whenever necessary
Experience & Other Requirements
- Degree/Diploma in Computer Science / Information Technology / Cybersecurity or equivalent
- 3+ years (3-7) of experience in information security, with a focus on compliance
- Proven track record in implementing security and compliance policies & controls in a Product based Product company (preferably in a SaaS-based company)
- At least 3 years of working and implementation knowledge for any three of the compliances (ISO 27001, 27701, GDPR, HIPAA, SOC 2, DPDP)
- Good to have working knowledge of Cloud security practices & involved in DevSecOps activities
- Good research mindset with a zeal to explore, learn, share, and implement
- Preferable who can join in 30 days

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

What we want to accomplish and why we need you?
Haptik is one of the world's largest Conversational AI companies, having reached over 500 + million devices, and processed over 5 billion+ conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 400+ member strong team that is set to double in the coming year, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry.
We are a full-stack conversational AI company from building products to delivering bots for our clients. We are looking for a front-end engineer who can help us build the next generation of enterprise-grade conversational AI platform.
What will you do every day?
As a front-end tech lead you will be responsible for building the Haptik platform which is used by people across the globe. You will be working closely with the product, design and platform team on a day to day basis and be responsible for the look and feel of the product. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues.
Ok, you're sold, but what are we looking for in the perfect candidate?
- Have a keen eye for detail and passionate about UI and UX
- Has worked with a team of FE engineers to set tech processes and standards.
- Has experience in mentoring junior engineers.
- Have a solid understanding of front-end technologies especially React
- Build, maintain and gate-keep the platform tools
- Work closely with the PM and designers to deliver high-quality features
- Work closely with the backend engineers to understand the Interkat Platform and build for scale
- High-level estimating and scoping/breaking down of tasks
- Document features to make them easily understandable to clients
- Participate in code reviews, automated and functional testing, and other aspects of our quality assurance process
- Use and promote standard good coding practices
- Fully participate in a scrum-based, agile development team
- Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices
- Work experience around optimizing build artifacts and performance monitoring
- Following security standards when using cookies/others to store user information etc.
Requirements :
- 5+ years of experience working on React.js
- Prior experience of leading/mentoring a team is a plus
- Knowledge of flux and redux
- Must have extensive experience working on Javascript, HTML, CSS, animations and UI/UX principles.
- Knowledge of backend technologies is a plus
- Good attention to detail, pixel perfect designs
- Bachelor's Degree in computer science or equivalent
- Good Communication skills
- Hustler with the passion for writing good code
- Team player
- Must have experience in working in an agile environment, exposure to tools like Jira would be an added benefit.
Requirements is such a strong word. We don't necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you've done most of it and are ready for the challenge of adding some new things to your resume.

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

What we want to accomplish and why we need you?
Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.
What will you do everyday?
As a backend engineer you will be responsible for building the Haptik platform which is used by people across the globe. You will be responsible for developing, architecting and scaling the systems that support all the functions of the Haptik platform. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues.
Ok, you're sold, but what are we looking for in the perfect candidate?
Develop and maintain expertise in backend systems and API development, ensuring seamless integrations and scalable solutions, including:
- Strong expertise in backend systems, including design principles and adherence to good coding practices.
- Proven ability to enhance or develop complex tools at scale with a thorough understanding of system architecture.
- Capability to work cross-functionally with all teams, ensuring seamless implementation of APIs and solutioning for various tools.
- Skilled in high-level task estimation, scoping, and breaking down complex projects into actionable tasks.
- Proficiency in modeling and optimizing database architecture for enhanced performance and scalability.
- Experience collaborating with product teams to build innovative Proof of Concepts (POCs).
- Ability to respond to data requests and generate reports to support data-driven decision-making.
- Active participation in code reviews, automated testing, and quality assurance processes.
- Experience working in a scrum-based agile development environment.
- Commitment to staying updated with technology standards, emerging trends, and software development best practices.
- Strong verbal and written communication skills to facilitate collaboration and clarity.
Requirements*:
- A minimum of 5 years of experience in developing scalable products and applications.
- Must Have Bachelor's degree in Computer Engineering or related field.
- Proficiency in Python and expertise in at least one backend framework, with a preference for Django.
- Hands-on experience designing normalized database schemas for large-scale applications using technologies such as MySQL, MongoDB, or Elasticsearch.
- Practical knowledge of in-memory data stores like Redis or Memcached.
- Familiarity with working in agile environments and exposure to tools like Jira is highly desirable.
- Proficiency in using version control systems like Git.
- Strong communication skills and the ability to collaborate effectively in team settings.
- Self-motivated with a strong sense of ownership and commitment to delivering results.
- Additional knowledge of RabbitMQ, AWS/Azure services, Docker, MQTT, Lambda functions, Cron jobs, Kibana, and Logstash is an added advantage.
- Knowledge of web servers like Nginx/Apache is considered a valuable asset.
* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
Tell me more about Haptik
- On a roll: Announced major strategic partnership with Jio.
- Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
- Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
- Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015.
- Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers.
- Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don't shy away from breaking things!

Similar companies
About the company
CoffeeBeans Consulting is a technology partner dedicated to driving business transformation. With deep expertise in Cloud, Data, MLOPs, AI, Infrastructure services, Application modernization services, Blockchain, and Big Data, we help organizations tackle complex challenges and seize growth opportunities in today’s fast-paced digital landscape. We’re more than just a tech service provider; we're a catalyst for meaningful change
Jobs
5
About the company
There's an old saying "first you work then you play", well BlogVault is here to break that where you won't feel the difference between work and leisure because it's a free working environment with a lot of encouragement to learn an extra mile.
BlogVault is a place which you'd look out to work for. It's not just the culture, it's not just the friends you meet, it's also the work you do! Well, you might be thinking this is a SaaS company who's growing exponentially and yet they're informal, you're right! we believe in having a relaxed work place where you can be you!
So be who you are and let's show what we are!
Jobs
1
About the company
Who we are
We are Software Craftspeople. We are proud of the way we work and the code we write. We embrace and are evangelists of eXtreme Programming practices. We heavily believe in being a DevOps organization, where developers own the entire release cycle and thus own quality. And most importantly, we never stop learning!
We work with product organizations to help them scale or modernize their legacy technology solutions. We work with startups to help them operationalize their idea efficiently. We work with large established institutions to help them create internal applications to automate manual opperations and achieve scale.
We design software, design the team a well as the organizational strategy required to successfully release robust and scalable products. Incubyte strives to find people who are passionate about coding, learning and growing along with us. We work with a limited number of clients at a time on dedicated, long term commitments with an aim to bringing a product mindset into services. More on our website: https://www.incubyte.co/
Join our team! We’re always looking for like minded people!
Jobs
15
About the company
Jobs
2
About the company
enParadigm is one of the world's leading experiential learning and talent intelligence companies. We leverage Generative AI & Immersive AI solutions to create hyper-personalised, immersive experiences, driving business impact and behavioural change across levels and functions.
We have been recognized among the fastest growing tech companies in APAC by Deloitte as part of the Deloitte Tech Fast 500 APAC program. We leverage our proprietary simulations, and a rigorous sustained-learning approach. Learn more about our work. We have worked with 500+ organisations around the world such as Coca-Cola, Infosys, P&G, Societe Generale, Colgate-Palmolive, WNS, Citibank, etc, to help drive growth and leadership.
Jobs
1
About the company
Sun King is a leading global provider of off-grid solar energy solutions, designed to serve the 1.8 billion people who lack reliable or affordable access to traditional electrical grids. With a mission to power brighter lives, the company focuses on underserved markets across Africa and Asia. Sun King's product range includes solar lanterns, solar home systems, and solar inverters, tailored to meet a variety of energy needs—from portable lighting to powering entire homes.
The company's innovative solutions, such as the recently launched PowerHub 3300 and expandable solar home systems, reflect their commitment to evolving customer demands. With operations in over 40 countries and millions of products sold, Sun King makes solar energy accessible through pay-as-you-go financing options. The company’s network of field agents plays a key role in selling, installing, and servicing products, driving local economic development. Rooted in sustainability, Sun King also implements a Sustainable Financing Framework and ensures customer satisfaction through extensive service centers and after-sales support.
Jobs
2
About the company
Are you ready to be at the forefront of the AI revolution? Moative is your gateway to reshaping industries through cutting-edge Applied AI Services and innovative Venture Labs.
Moative is an AI company that focuses on automating tasks, compressing workflows, predicting demand, pricing intelligently, and delighting customers. They design AI roadmaps, build co-pilots, and create predictive AI solutions for companies in energy, utilities, packaging, commerce, and other primary industries.
🚀 What We Do
At Moative, we're not just using AI – we're redefining its potential. Our mission is to empower businesses in energy, utilities, packaging, commerce, and other primary industries with AI solutions that drive unprecedented productivity and growth.
🔬 Our Expertise:
- Design tailored AI roadmaps
- Build intelligent co-pilots for specialists
- Develop predictive AI solutions
- Launch AI micro-products through Moative Labs
💡 Why Moative?
- Innovation at Core: We're constantly pushing the boundaries of AI technology.
- Industry Impact: Our solutions directly influence the cost of goods sold, helping clients surpass industry profit margins.
- Customized Approach: We fine-tune fundamental AI models to create unique, intelligent systems for each client.
- Continuous Learning: Our systems evolve and improve, ensuring long-term value.
🧑🦰Founding Team
Shrikanth and Ashwin, IIT-Madras alumni have been riding technology waves since the dotcom era. Our latest venture, PipeCandy (Data & Predictions on 12 million eCommerce sellers) was acquired in 2021. We have built analytical models for industrial giants, advised enterprise AI platforms on competitive positioning, and built 70 member AI team for our portfolio companies since 2023.
Jobs
4
About the company
Wama Technology integrates state-of-the-art technology smoothly to promote corporate success, providing a comprehensive “One-Stop Solution” for all digital demands, from cloud services, artificial intelligence, machine learning, and mobile and web app development technologies. Wama Technologies offers customized solutions that enable businesses to prosper in the digital era. At Wama Technology, our team prioritizes innovation, user experience, and client happiness to provide digital transformation. Wama Technology assists companies in improving user interaction, automatization processes, or delivering new ideas through the strategic use of technology.
Jobs
16
About the company
Asha Health is a Y Combinator backed AI healthcare startup. We help medical practices spin up their own AI clinic. We've raised an oversubscribed seed round backed by top Silicon Valley investors, and are growing rapidly. Our team consists of AI product experts from companies like Google, as well as senior physician executives from major health systems.
Jobs
1
About the company
ConvertLens is an AI-driven Marketing ROI & Lead Optimization Platform built for dental practices and DSOs. It brings together campaign data, call tracking, form submissions, and PMS insights into a unified dashboard, helping practices clearly measure what drives patient growth. Beyond reporting, ConvertLens improves results through AI-powered SMS, email, and voice workflows that integrate directly with practice management systems—so practices can engage new patients within minutes and automate follow-ups seamlessly.
ConvertLens is backed by its parent company, Remedo, founded by Richeek Arya, Ruchir Mehra, and Harsh Vardhan Bansal. Remedo is a leading health-tech platform offering practice management, patient communication, and engagement solutions, and is trusted by thousands of doctors and practices across India and abroad. With this strong foundation in healthcare technology, the ConvertLens team brings the same expertise and vision to transform dental growth through clarity, automation, and measurable impact.
Jobs
2