Senior Scrum Master at Avizva Solutions · Gurugram · 5 - 8 years · Bootstrapped · Posted 18 Dec 2024

As a Senior Scrum Master at AVIZVA, you will be the proud skipper of
project-level Scrum Ceremonies. You will act as a bridge of dialogue
between the Scrum Team and other important stakeholders. You will not
just spot and voice the potential hiccups in your team’s progress, but you
will build solid safeguards by joining forces both within and beyond the
team
As an ambassador of Scrum principles and values, you will coach your
team to be a devoted Scrum follower. You will master the project scope
curriculum and learn the program goal basics. You will team-up with the
Product Owner and make sure that the product backlog is always up to
the minute. You will be the face of your Scrum team in cross-team
dependency reviews.
Job Responsibilities
• Acquire a holistic overview of all ongoing projects, initiatives within the
program, thoroughly understanding assigned projects' objectives,
scope, and business alignment while identifying significant cross-team
dependencies.
• Act as the custodian of Scrum practices and processes, leading the
Scrum ceremonies (Sprint Planning, Daily Standup, Sprint Review,
Sprint Retrospective) effectively and aligning them with team goals.
• Mentor the team on Agile practices, Scrum principles, product vision,
and scope, empowering them to develop a shared sense of ownership
and continuous improvement.
• Monitor project progress, provide timely feedback, and drive clear and
transparent communication within the team and with external
stakeholders.
• Identify technical and people-centered risks/roadblocks that may hinder
progress, collaborating with stakeholders to define and proactively
mitigate risks, enabling the team to focus on core tasks.
• Assist the Product Owner in refining and maintaining a visible,
transparent product backlog by estimating story points and utilizing
insights from standup meetings.
• Represent the team in weekly Scrum of Scrums meetings, presenting
detailed reports on progress, achievements, and alignment with project
goals.
• Attend PI Planning events, driving clear communication on workflow
alignment and dependencies with multiple stakeholders of the Agile
Release Train.
• Assume a proactive approach in eliminating the risk in question thus,
enabling the team to stay focused on their core tasks.
Skills & Qualifications
• Demonstrated 5 to 7 years of hands-on experience as a Scrum Master
or in Agile project management roles, exhibiting mastery in guiding
teams to successful project outcomes.
• Proficiency in facilitating Scrum events such as Sprint Planning, Daily
Standups, Sprint Review, and Sprint Retrospective, ensuring effective
collaboration and productivity.
• Extensive hands-on expertise in utilizing Agile project management
tools, particularly Jira, for comprehensive planning, tracking, and
execution of Agile projects. Strong emphasis on hands-on experience in
Jira automation.
• Deep understanding and application of Agile estimation techniques like
Story Pointing and Planning Poker, fostering accurate project planning
and delivery.
• Expertise in utilizing advanced project scheduling tools like Advance
Roadmap and PI Planning Tools such as Team Board Post Scheduler,
enabling strategic project planning and execution.
• Familiarity with SaFe methodology, providing added advantage in
orchestrating large-scale Agile initiatives.
• Proactive and enthusiastic approach to learning and adapting to new
methodologies, staying abreast of industry trends and best practices.
Expert level of knowledge in Kanban practices and strong understanding
of Lean principles.
• Strong analytical skills and proactive problem-solving ability, adept at
mitigating risks and prioritizing tasks for efficient project delivery.
• Bachelor’s or Master’s degree in Computer Science or related field
preferred, underpinning theoretical knowledge with practical experience.
• Demonstrated leadership in taking ownership of tasks and driving well-
informed decision-making through a solutions-oriented mindset,
fostering transparency and collaboration within the team.

About Avizva Solutions
About
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Job Summary
We are looking for an experienced Scrum Master / Project Manager to lead Agile software development teams and ensure successful project delivery. The ideal candidate should have strong experience in Agile methodologies, Scrum practices, project planning, stakeholder management, and team coordination. This role requires excellent leadership, communication, and problem-solving skills to drive project execution and continuous improvement.
Key Responsibilities
- Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Guide Agile teams in adopting Scrum principles and Agile best practices.
- Remove impediments and help teams deliver high-quality software on time.
- Plan, track, and manage project schedules, milestones, and deliverables.
- Collaborate with Product Owners, business stakeholders, development teams, and QA teams to ensure alignment on project goals.
- Monitor project progress, identify risks, and implement mitigation strategies.
- Ensure timely communication of project status, issues, and dependencies to stakeholders.
- Track team velocity, sprint metrics, and project KPIs to drive continuous improvement.
- Coordinate cross-functional teams to ensure successful project execution.
- Foster a culture of collaboration, accountability, and continuous improvement.
Required Skills
- 8–14years of experience in Scrum Master and/or Project Management roles.
- Strong knowledge of Agile, Scrum, and Kanban methodologies.
- Experience managing software development projects in Agile environments.
- Hands-on experience facilitating Scrum ceremonies and coaching Agile teams.
- Strong project planning, estimation, scheduling, and risk management skills.
- Experience with project management and Agile tools such as Jira, Confluence, Azure DevOps, or Trello.
- Excellent stakeholder management and communication skills.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Scrum Master certification (CSM, PSM I/II) preferred.
- PMP, PRINCE2, or Agile Project Management certification is an added advantage.
- Experience working with distributed or cross-functional teams.
Good to Have
- Knowledge of SDLC and DevOps practices.
- Experience with release planning and dependency management.
- Familiarity with cloud technologies (AWS, Azure, or Google Cloud).
- Experience with metrics, reporting, and Agile dashboards.
- Change management and process improvement experience.
Soft Skills
- Strong leadership and team facilitation skills.
- Excellent verbal and written communication.
- Effective conflict resolution and negotiation skills.
- Strong decision-making and stakeholder management abilities.
- Ability to mentor teams and promote Agile best practices.
- Proactive, adaptable, and results-oriented mindset.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Bachelor’s degree in Computer Science, or a related field.
Certified Scrum Master (CSM, PSM I or higher) – required.
7+ years of experience as a Scrum Master in an Agile/Scrum environment.
Must be from Banking Domain or BFSI Domain only
Experience in costing, budgeting and capacity planning
Proficiency in Jira, Confluence, and budgeting tools (e.g., Excel, financial dashboards, or ERP systems).
We are looking for an experienced Project Manager / Scrum Master to manage Agile software delivery, coordinate project activities, and facilitate Scrum processes for a Visitor Management System project in Abu Dhabi.
The ideal candidate should have strong experience in Agile project delivery, Scrum methodologies, sprint management, stakeholder coordination, and software projects. Strong communication skills in both Arabic and English are required.
Key Responsibilities
- Manage end-to-end Agile software project delivery.
- Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Manage sprint schedules, priorities, deliverables, and timelines.
- Coordinate with Product Owners, developers, QA, architects, and other stakeholders.
- Maintain and manage the product/project backlog and ensure priorities are clearly communicated.
- Track project progress, milestones, dependencies, risks, and issues.
- Identify and resolve impediments that may affect sprint or project delivery.
- Ensure effective communication and collaboration across cross-functional teams.
- Monitor project scope, timelines, resources, and deliverables.
- Prepare project status reports and provide regular updates to stakeholders.
- Support requirements gathering and coordinate with technical teams for implementation.
- Ensure Agile/Scrum practices are followed throughout the project lifecycle.
- Facilitate stakeholder meetings and manage project-related communication.
- Proactively identify delivery risks and coordinate mitigation plans.
- Ensure projects are delivered within agreed timelines and quality standards.
Required Skills
- Strong knowledge of Agile and Scrum methodologies
- Hands-on experience as a Scrum Master / Project Manager
- Sprint Planning and Sprint Management
- Backlog Management
- Agile Delivery Management
- Project Planning & Coordination
- Stakeholder Management
- Risk & Issue Management
- Team Facilitation
- SDLC / Software Project Management
- Jira / Confluence or similar Agile project management tools
- Azure DevOps is an advantage
- Strong communication and documentation skills
Required Experience
- 5+ years of experience in software projects
- Proven experience working as a Scrum Master, Project Manager, or Agile Project Manager
- Strong hands-on experience with Scrum and Agile delivery
- Experience coordinating cross-functional software development teams
- Experience managing project timelines, dependencies, risks, and deliverables
About GoSuper EdTech
At GoSuper EdTech, we are a team of passionate innovators dedicated to reshaping the education sector through cutting-edge technology.
Our mission is to make high-quality education accessible, efficient, and impactful for everyone. With a global footprint and a deep understanding of local needs, we bridge traditional education with modern, AI-driven solutions.
We're building a new kind of learning platform — where community, AI, and SaaS intersect to create scalable, personalized experiences for millions of learners.
If you're driven by high-impact challenges, product ownership, and meaningful work, GoSuper offers a front-row seat to the future of education technology.
Role Overview
We are looking for a Scrum Master with 6 months to 1 year of experience who can support our product, engineering, design, QA, and business teams in planning, tracking, and delivering work efficiently.
This role is open for both full-time and part-time candidates. The ideal candidate should have a basic understanding of Agile and Scrum practices, strong coordination skills, and the ability to keep teams organized and aligned.
At GoSuper EdTech, we use Zoho products for project management, sprint tracking, task management, bug tracking, documentation, and team collaboration, similar to how other companies use Jira. The Scrum Master will be expected to work with tools such as Zoho Sprints, Zoho Projects, Zoho BugTracker, Zoho Cliq, Zoho WorkDrive, Zoho Sheet, and related Zoho products.
This role is ideal for someone who is organized, detail-oriented, proactive, and interested in building a career in Agile project management, product coordination, and SaaS product delivery.
What You’ll Do
- Facilitate daily standups, sprint planning, sprint reviews, retrospectives, and team coordination meetings.
- Support product and engineering teams in planning, organizing, and tracking sprint activities.
- Create, update, assign, and monitor tasks using Zoho project management tools.
- Maintain sprint boards, task lists, milestones, timelines, bug trackers, and project dashboards in Zoho.
- Track feature progress, bugs, blockers, dependencies, pending tasks, and delivery risks.
- Coordinate with product managers, developers, designers, QA teams, and business stakeholders to ensure clarity on tasks and priorities.
- Help teams follow Agile and Scrum practices in a practical, startup-friendly way.
- Assist in backlog grooming, sprint preparation, task prioritization, and release coordination.
- Prepare meeting notes, sprint updates, progress summaries, action-item trackers, and weekly reports.
- Follow up with team members to ensure tasks are updated and deadlines are visible.
- Identify delays, blockers, and risks, and escalate them to the right stakeholders when required.
- Support documentation using Zoho WorkDrive, Zoho Writer, Zoho Sheet, or similar tools.
- Help maintain transparency across teams by keeping project information updated and organized.
- Contribute to improving internal workflows, sprint discipline, reporting habits, and team communication.
What We’re Looking For
- 6 months to 1 year of experience as a Scrum Master, Project Coordinator, Agile Coordinator, Product Coordinator, Business Analyst, or similar role.
- Basic understanding of Agile, Scrum, sprint planning, and software development workflows.
- Familiarity with Scrum ceremonies such as daily standups, sprint planning, sprint reviews, and retrospectives.
- Hands-on experience or willingness to work with Zoho products for task tracking and project management.
- Ability to use tools similar to Jira, especially Zoho Sprints, Zoho Projects, Zoho BugTracker, or related platforms.
- Good understanding of task status, priority, ownership, deadlines, blockers, bugs, and dependencies.
- Strong communication, coordination, and follow-up skills.
- Ability to work with developers, designers, QA, product managers, and business stakeholders.
- Good documentation and meeting management skills.
- Basic understanding of the software development life cycle.
- Strong attention to detail and ability to keep project information organized.
- Ability to manage multiple tasks, meetings, and timelines.
- Problem-solving mindset and willingness to take ownership of project coordination.
- Comfortable working in a fast-paced startup environment.
Full-Time Responsibilities
- For full-time candidates, the role will involve deeper ownership of sprint operations, daily team coordination, project tracking, reporting, and cross-functional delivery support.
- Full-time Scrum Masters will be expected to work closely with teams throughout the day, maintain project dashboards, follow up on blockers, coordinate releases, and support multiple product or engineering workflows.
Part-Time Responsibilities
- For part-time candidates, the role will focus on structured sprint support, task tracking, meeting coordination, blocker follow-ups, reporting, and documentation.
- Part-time Scrum Masters should be available for key meetings such as daily standups, sprint planning, sprint reviews, retrospectives, and important coordination calls. The role requires disciplined follow-up and timely updates even within limited working hours.
Nice to Have
- Scrum Master certification or Agile training.
- Experience using Zoho Sprints, Zoho Projects, Zoho BugTracker, Zoho Cliq, Zoho WorkDrive, Zoho Sheet, or Zoho Analytics.
- Experience working with software development, SaaS, EdTech, or AI-based product teams.
- Basic understanding of UI/UX, QA testing, development cycles, bug tracking, and release workflows.
- Experience preparing sprint reports, project dashboards, weekly updates, or milestone reports.
- Familiarity with tools such as GitHub Projects, Notion, Google Workspace, Slack, ClickUp, Trello, Asana, or similar platforms.
- Prior internship, freelance, or academic project experience in Agile project management or product coordination.
- Experience supporting remote or hybrid teams.
- Interest in product management, technology operations, startup execution, and SaaS delivery.
What You’ll Gain
- Hands-on experience managing real SaaS and EdTech product workflows in a startup environment.
- Practical exposure to Agile, Scrum, sprint planning, backlog management, and release coordination.
- Experience working with Zoho-based project management systems similar to Jira.
- Mentorship from product, engineering, and business leaders.
- Opportunity to work closely with cross-functional teams and understand complete product development cycles.
- Learning opportunities in SaaS, AI, EdTech, project management, and product operations.
- Exposure to real business problems, live users, and high-impact product delivery.
- A feedback-driven environment that encourages ownership, learning, and continuous improvement.
- Access to Cult Elite and Cult Play Pass, offering wellness and lifestyle benefits to keep you energized and inspired.
Compensation
- Competitive compensation based on role type, availability, experience, skillset, and contribution.
- For full-time candidates, the package may include fixed compensation, performance-based bonuses, and equity participation through ESOPs.
- For part-time candidates, compensation will be structured based on working hours, responsibilities, and project involvement.
Benefits
- Flexible remote work options with occasional Bengaluru office meetups.
- Opportunity to work with product, engineering, design, QA, and business teams.
- Hands-on exposure to Zoho-based project management workflows.
- Learning and development support to help you grow in Agile, Scrum, product coordination, and project management.
- Health and wellness perks, including Cult Elite membership and Cult Play Pass, based on eligibility.
- Fast, feedback-driven culture with mentorship from experienced leaders.
- Opportunity to contribute to the future of education technology.
We are looking for a Scrum master who is eager to build a career in the scrum & project management. To apply, click "Apply Now" button in https://gosuperedtech.com/career/scrum-master
About the Role
We are looking for a highly organized and proactive Program Manager to act as the central operational hub for our team at Innovxcare. As we build next-generation AI solutions for radiology, you will lead sprint execution for our Software and AI engineering teams while maintaining tight alignment with our Product Management and Commercial teams to deliver critical releases on schedule.
Location & Work Model
- Location: Whitefield, Bangalore.
- Work Arrangement: Hybrid (4 days on-site, 1 day work-from-home per week).
Key Responsibilities
- Facilitate Agile Ceremonies: Lead all core sprint meetings, including daily standups, sprint planning, retrospectives, and end-of-sprint demos.
- Manage Tech Execution: Oversee daily workflows and task progress for the Software and AI engineering teams to keep deliverables moving smoothly.
- Drive Cross-Functional Alignment: Coordinate continuously with Product and Commercial teams to ensure shared clarity on product timelines and release dates.
- Identify & Mitigate Risks: Proactively flag execution bottlenecks, technical blockers, and potential delays, facilitating immediate solutions.
- Own Team Reporting: Serve as the single source of truth for timelines by maintaining regular progress reports and visibility for the whole company.
What We Are Looking For
- Proven experience in technical program or project management, ideally within a fast-paced startup or healthcare technology environment.
- Strong hands-on experience running Scrum/Agile ceremonies (standups, retros, demos).
- Solid understanding of software development lifecycles (SDLC) and an ability to grasp AI development workflows.
- Exceptional communication skills, capable of bridging technical engineering discussions with commercial and product strategies.
- Proficiency with modern team management and ticketing tools (Jira)
Compensation
- Salary Range: ₹10,00,000 to ₹20,00,000 per annum, commensurate with experience.
Strong IT Project Manager Profile with cross-functional delivery and Agile/Scrum ownership and Insurance domain exposure
2
Mandatory (Experience 1): Must have 6+ years of proven experience as an IT Project Manager, with atleast the recent 3+ years in insurance industry leading cross-functional teams and delivering IT projects on time, within scope, and within budget
3
Mandatory (Experience 2): Must have experience collaborating with business, development, QA, and architecture teams to define project goals and success criteria
4
Mandatory (Experience 3): Must have hands-on experience facilitating sprint planning, backlog grooming, and daily stand-ups for efficient Agile/Scrum execution
5
Mandatory (Experience 4): Must have experience monitoring project performance, identifying and resolving risks and issues, and maintaining detailed project documentation (charters, plans, status reports)
6
Mandatory (Experience 5): Must have experience mentoring and leading a team of developers
7
Mandatory (Skill 1): Must have strong command of Agile, Scrum, and Waterfall methodologies (Fixed Bid project experience a plus)
8
Mandatory (Skill 2): Must have excellent stakeholder management and interpersonal/communication skills to engage senior management and clients
9
Mandatory (Skill 3): Must have strong analytical thinking — able to analyse complex problems, identify solutions, and make informed decisions
10
Mandatory (Tools): Must be hands-on with JIRA, MS Project, and similar tools
11
Mandatory (Domain): Insurance domain expertise — IT projects within insurance, with an understanding of processes, regulations, and customer needs
12
Mandatory (Note): Candidate should be willing to work during EST shift (9.30 PM-6.30 AM) if needed as the client is based in US and they have US clients
13
Preferred (Commercial): Experience managing gross margins, project cost, P&L, and profitability.
14
Preferred (Certification): PMP, PRINCE2, or Scrum Master certification
15
Preferred (Domain Knowledge): Familiarity with digital transformation, automation, and emerging technologies in insurance
Job Summary
Project Manager is responsible for planning, executing, monitoring, and successfully delivering technology projects within agreed scope, timeline, budget, and quality standards. The role requires close coordination with business stakeholders, technical teams and senior management to ensure projects achieve their intended business outcomes.
Key Responsibilities
- Define project scope, objectives, deliverables, timelines, and success criteria.
- Develop and maintain detailed project plans, schedules, budgets, and resource requirements.
- Lead cross-functional teams including developers, infrastructure, QA, and business analysts.
- Coordinate release planning, sprint goals, release timelines, dependencies, and deployment activities.
- Manage project scope, risks, issues, dependencies, and change requests.
- Track project progress and provide regular status reports to stakeholders and management.
- Identify potential risks and implement appropriate mitigation and contingency plans.
- Coordinate requirements gathering and ensure alignment between business and technical teams.
- Facilitate project meetings, reviews and steering committee meetings.
- Ensure projects follow organizational IT governance, security, compliance, and quality standards.
- Coordinate testing, deployment, implementation, and transition to operational teams.
- Manage stakeholder expectations and resolve conflicts or escalated issues.
- Manage testing, deployment, documentation, and project closure.
- Conduct project closure activities and evaluate project performance and outcomes.
Required Qualifications
- Minimum 8 years of experience in IT project management or a related technology role.
- Proven experience managing end-to-end IT projects.
- Strong understanding of project management methodologies such as Agile, Scrum, Waterfall, or hybrid methodologies.
- Experience with project management tools such as Jira, Azure DevOps, Microsoft Project, Smartsheet, or similar platforms.
- Strong knowledge of software development lifecycle (SDLC), IT infrastructure, cloud technologies, or enterprise applications, depending on the project portfolio.
- Strong communication, leadership, organizational, and problem-solving skills.
Key Skills
- Project planning and execution
- Stakeholder management
- Risk and issue management
- Budget and resource management
- Agile/Scrum methodology
- Change management
- Team leadership
- Negotiation and conflict resolution
- Reporting and documentation
- Strategic thinking and problem solving
Require Experience : Minimum 8 years
Location : Indore -Onsite
Interview mode : Virtual
Manage engineering projects from requirements gathering and planning through development, testing, release, and closure. Create project plans, timelines, milestones, dependencies, and delivery schedules. Coordinate with Engineering Managers, Tech Leads, Software Engineers, QA, Product Managers, and other stakeholders. Track project progress, identify delays and dependencies, and drive corrective actions. Facilitate sprint planning, daily stand-ups, sprint reviews, retrospectives, and other project ceremonies where required. Maintain project trackers, RAID logs, action items, and status reports. Identify and proactively manage project risks, technical dependencies, resource constraints, and delivery issues. Communicate project status, risks, dependencies, and key decisions to leadership and stakeholders. Coordinate releases and ensure development, QA, deployment, and business teams are aligned. Manage scope changes and assess their impact on timelines, resources, and deliverables. Ensure engineering deliverables meet agreed requirements, timelines, and quality standards. Work with technical teams to understand project dependencies and translate them into actionable project plans. Help resolve cross-team blockers and facilitate effective communication between technical and business teams. Monitor resource allocation and work with engineering leadership to address capacity constraints. Drive continuous improvement in project delivery processes and engineering collaboration.
Project Manager
Job Description
Company Brief
Primathon is a high quality technology solutions company, with expertise in delivering world
class softwares for our clients and empowering our engineers to become full stack in
technology and provide them 360° experience. We are growing at 300% YoY growth rate.
Led by Software Experts from IITs & NITs, Primathon’s mission is to solve quality software
engineering problems in the industry.
About the Role
We are looking for a 3+ year experienced Software Project Manager to ensure smooth
delivery & best customer experience around mobile, web frontend & backend products to
ensure product quality.
The ideal candidate will be responsible for managing multiple projects in parallel, ensuring
on time execution, managing team bandwidth, aligning customers and communicating right
with the customers. If you hold an engineering background and enjoy managing people while
talking about technologies, we’d like to meet you.
Job Responsibilities
● Project planning, execution, tracking and delivery within budget and scope.
● Oversee all aspects of projects, prepare detailed sprint plan, intermediate check
points, assign responsibilities and monitor and summarise progress of project.
Prepare reports for upper management regarding status of project
● Track project dependencies and identify/foresee risks and plan contingencies
● Translate product requirements/project scope to detailed plan
● Customer interfacing and leading status calls
● Manage changes to the project scope, project schedule and project costs
● Coordinate internal resources and third parties/vendors for the flawless
execution of projects
● Assist in the definition of project scope and objectives, involving all relevant
stakeholders
Skills and Qualifications
● 3+ year of working experience in project management of software development
of products and services
● Team Handling experience must
● Excellent client-facing and internal communication skills
● Experience with complete project life cycle from inception to deployment
● Strong experience with Agile Scrum methodology, Build Management, DevOps
practices
● Solid organisational skills including attention to detail and multitasking skills
● Should have technical background in executing/contributing to
Telecom/Networking/Digital (web and mobile applications)
Education: B.tech/ M.tech only
Location: Gurgaon
Work type: Work from office
Experience: 3+ Year of working experience
Notice Period: Immediate Joiners or with notice in 30 days only
Supercharge Your Career as a Technical Project Manager at Technoidentity!
At Technoidentity, we're a Data & AI product engineering company with over 15 years of expertise in building durable digital products, intelligent enterprise solutions, and scalable Data & AI platforms. As we continue expanding globally, it's the perfect time to join our team of tech innovators and make a lasting impact.
What’s in it for You?
We are looking for a seasoned, techno-functional Project Manager who can own end-to-end delivery for multiple projects while building and growing a high-performing team of 15–18 people. This is a hands-on project management role that blends three dimensions: delivery excellence (on-time, first-time-right, within scope and cost), customer partnership (building trusted relationships and delivering measurable business impact), and people leadership (developing, upskilling, and growing your team).
The ideal candidate is equally comfortable in a technical design discussion, a customer QBR, and a career conversation with a team member.
What Will You Be Doing?
Key Responsibilities
1. Delivery Execution & Ownership
- Own end-to-end delivery of projects/releases — on-time, first-time-right, and within the agreed cost, timeline, and scope.
- Drive project and release planning, including work breakdown, estimation, resource planning, dependency mapping, and risk-adjusted scheduling.
- Track and manage scope changes with disciplined change control; balance customer asks against commercial and timeline commitments.
- Proactively identify delivery risks and drive mitigation before they become escalations.
2. Quality & Continuous Improvement
- Define, track, and report quality metrics (defect density, leakage, first-time-right rate, SLA adherence, velocity/predictability).
- Institutionalize first-time-right practices: reviews, definition of done, test coverage, and release readiness gates.
- Drive continuous improvement through retrospectives, root-cause analysis, and measurable corrective actions carried into subsequent releases.
3. Customer & Stakeholder Management
- Build and deepen relationships with customer stakeholders at working and leadership levels; act as a trusted delivery partner, not just a status reporter.
- Own the cadence of customer communication — Weekly Status Reports (WSR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR) — with crisp, data-backed narratives on progress, risks, and value delivered.
- Build deep business and domain knowledge of the customer and the projects under the client portfolio; use that context to anticipate needs, shape solutions, and identify growth opportunities.
- Manage expectations transparently — communicate early on risks, trade-offs, and course corrections.
4. Governance, Reporting & Delivery Standards
- Ensure adherence to organizational delivery standards, processes, and governance frameworks across all projects.
- Maintain rigorous delivery hygiene: minutes of meetings, action-item tracking to closure, and up-to-date RAID logs (Risks, Assumptions, Issues, Dependencies).
- Provide accurate and timely internal reporting — project health, margins, utilization, staffing, and escalations — to delivery leadership.
- Work in synergy with support functions (HR, Talent Acquisition, Finance, IT, Operations) for staffing, invoicing, compliance, and enablement needs.
5. People Leadership & Development
- Manage, mentor, and grow a team of 15–18 engineers and leads — spanning goal setting, regular 1:1s, performance management, and career development conversations.
- Build individual upskill plans aligned to project needs and career aspirations; track progress and create stretch opportunities.
- Develop a leadership pipeline by identifying and grooming leads and anchors within the team.
- Foster a culture of customer-first, ownership, accountability, and continuous learning; manage performance issues early, fairly, and constructively.
- Drive team engagement, retention, and recognition.
6. Techno-Functional Contribution
- Participate credibly in solution and architecture discussions; challenge estimates and technical approaches where needed.
- Translate business requirements into technical direction for the team, and technical constraints into business language for the customer.
- Stay current with engineering practices (Agile/Scrum, DevOps, CI/CD, cloud, and AI-assisted development) and drive their adoption where they improve delivery outcomes.
Requirements
What Makes You the Perfect Fit?
- 8–10 years of overall experience in IT services, with at least 3–4 years managing delivery and teams of 12+ members.
- Strong techno-functional profile: an engineering background with hands-on technical experience earlier in the career, now combined with delivery and domain depth.
- Proven track record of on-time, within-budget delivery across multiple releases or projects.
- Demonstrated experience running customer governance cadences (WSR/MBR/QBR) and managing senior client stakeholders.
- Solid command of estimation techniques, release planning, quality metrics, and delivery governance artifacts (RAID logs, MoM, action trackers, status dashboards).
- Experience with Agile/Scrum and hybrid delivery models; working knowledge of tools such as Jira, Azure DevOps, or equivalent.
- Strong people-management credentials: performance management, upskilling, career development, and conflict resolution.
- Excellent written and verbal communication — able to produce crisp executive-level reporting and lead difficult conversations with confidence and empathy.
Good to Have
- PMP, PRINCE2, CSM/PSM certification.
- Exposure to AI-assisted delivery practices and productivity tooling.
- Domain exposure (e.g., energy/utilities, real estate, or public sector).
- Experience contributing to presales, account growth, or delivery excellence initiatives.
Education
- Bachelor's degree in Engineering / Computer Science or equivalent; MBA or equivalent management qualification is a plus.






