29+ User Research Jobs in Bangalore (Bengaluru) | User Research Job openings in Bangalore (Bengaluru)

I'm seeking someone passionate about design who wants to gain real-world product-building experience for their portfolio. Goalbook is an early-stage project—an AI-based goal assistant currently in the prototype phase. We're building the MVP to test market viability and refine the user experience.

I'm looking for a designer who’s excited about crafting intuitive, user-centered experiences and eager to understand user needs and expectations deeply.

Ideal candidate:

• Has strong UI design skills
• Is curious and committed to user research
• Is enthusiastic, self-motivated, and willing to learn
• Experience level doesn't matter—as long as you're driven to grow and create

If you're someone who loves turning ideas into thoughtful, usable designs, let’s connect!

Roles and Responsibilities:

• Owns the user experience on the website and Mobile App to provide the best-in-class experience for our online users.

• Owns the design strategies, framework, tools and governance for the Indian website and Mobile App in line with the local user needs and the Company's United Design Framework.

• Responsible for complete digital experience from the user research phase, design to the delivery of the mock-ups.

• Co-own the A/B testing strategy to run multiple usability tests on our online platforms and identify the quick wins through a data driven approach.

About Us

Nimesa is a fast-growing enterprise software start-up founded by ex-Netapp, EMC, and Oracle executives, that is looking to revolutionize Disaster Management of cloud-native applications through its proprietary patent pending and award-winning ADM (Application Data Mesh) technology. 

We help our customers to instantly recover their cloud environment after any catastrophic event such as cyber-attacks, outages, or human error. 

We cater to top Industries like BFSI, Fintech, E-commerce, Medicare, and SaaS to protect their Business Continuity and investment in AWS and other Cloud Platform.

Key Responsibilities

•  Assist in the design and development of user interfaces for web applications.
• Collaborate with the development team to create wireframes, mockups, and prototypes.
• Support user research efforts by conducting surveys, interviews, and usability testing.
• Contribute to the creation of engaging presentations and marketing materials.
• Develop graphics for various marketing channels including social media, email campaigns, and website.
• Work closely with cross-functional teams to ensure design alignment with business goals.
• Learn and grow by actively participating in team meetings and design critiques.

Qualifications

• Pursuing/Completed a degree in Graphic Design, HCI, Visual Communication, or related field.
• Basic understanding of design principles and best practices.
• Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, Canva, or equivalent.
• Strong communication skills with the ability to effectively articulate design ideas.
• Ability to work independently as well as collaborate in a team environment.
• Eagerness to learn and grow in the field of designing.
• Availability to work in the office.

Benefits

• Gain valuable hands-on experience in designing in a supportive and collaborative environment.
• Work on real-world projects and make meaningful contributions to our products.
• Opportunity to learn, understand about your strengths, and enhance your skills.
• Potential for future full-time employment based on performance and company needs.

You are a great fit, if you ...

What are we looking for ?

• ... have the working knowledge of different qualitative user research methods and the understanding of quantitative research methods and a comprehensive understanding of all the stages of the user research process.
• ... are well versed in scoping user research in ambiguous problem spaces.
• ... have 2-4 years of industry experience in UX research and/or design-led research practices.
• ... have recent experience in a research role and can hit the ground running.
• ... are possessing strong communication skills with the ability to articulate and document the research data for use by the company’s various functions.

Here is how you can help us

Role & Responsibilities

• Obsess over getting immersed in the user's environment, understanding their psyche, motivations, behaviours to understand the real problems and needs.
• Own end-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Identify and apply relevant research methods to generate effective responses to the research questions.
• Independently conceptualise, plan and execute foundational, generative and evaluative studies while operating in complex organisational demands, with minimum guidance.
• Apply your expertise and knowledge of research methodologies, human factors, the user-centred design process, and statistics to product and service design in an iterative development environment.
• Help us set up the best practices to support the research team.

As a Senior UI/UX Designer, you will be responsible for envisioning, defining, and owning our Product design strategy. You’ll work with product, operations, business, and content teams to understand customer pain points, unrealized wants to drive better user experience and customer satisfaction. You’ll own design standards, and execution while leading a team of passionate product designers, conducting and facilitating research.

Responsibilities

• Plot user journeys, research plans, mocks, prototypes, documentation, and quality checks
• Work closely with product designers, and product managers in designing, and iterating on product features across web and mobile platforms.
• Conduct research, and experiments in partnership with internal and external research teams
• Drive design leadership, and design thinking within the organization
• Lead and manage a team of product designers
• Skills: Design thinking, Wireframing, Figma, Adobe Creative suite, User research

Requirements

• 2+ years of experience in UI/UX design
• Strong Analytical and Problem-solving skills
• Strong communication and Interpersonal Skills
• Proactive, self-motivated, team player
• Comfortable working in a fast-paced startup

Roles and responsibilities:-

• Work closely with the cross-functional teams and collaborate with product managers, developers, marketing team, and designers
• Execute a strategic vision at the onset of a project and work with the team to deliver on this vision at every step of the design and development process.
• Own and manage multiple rapid research, design, and prototyping projects
• Manage design work across numerous initiatives through successful project execution, tracking, and resourcing
• Lead new creative and holistic thinking across diverse product releases, platforms, and devices; drive the direction, style, and methodology of design and accessibility
• Review work and share feedback with design team members

Desired Candidate Profile:

• Extensive experience as UX designer
• Experience in leading a team of designers
• Good exposure to in interactive design and information architecture
• Extensive understanding of *design principles, typography, and color theory.
• Expertise in using popular software like*Adobe XD, Figma, Sketch
• Ability to iterate designs and solutions efficiently and intelligently
• Experience designing and managing UX that bridges multi-platforms including mobile apps and web-based applications
• Research and showcase knowledge in the industry’s latest trends and technologies
• Team player with good communication skills and the ability to think out of the box

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients, while delivering financially favorable and efficient results.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.

We’re looking for an experienced UX/Product designer to take on the end-to-end design of the web and mobile product suite experience. As a pivotal member the Anarock’s team, this portfolio will support Product Managers and Engineering for a broad set of digital experiences.

You will be responsible for translating business objectives into product concepts by iterating and optimising UI designs while maintaining a consistent and user-friendly experience across mobile and web platforms.

We have 3 key focus areas: Product Design, User Research, and Visual Design.

Key job responsibilities

• Design web and native mobile app experiences that delight our users and help drive the company vision

• Collaboration with the product, engineering, data, marketing, and other teams to ensure a quality end-to-end customer experience
• Create consistent and thoughtful designs that include user flows, interaction designs, information architecture, and more
• Pitch and present designs to stakeholders for sign-off
• Provide accurate specifications for the engineering team
• Create design system to ensure consistent experience across various features
• Participate in design reviews and feedback sessions to help the design team  

Basic Qualifications

• 3+ years of product design experience (Product Based Company) in all phases of the design process: user research, wire-framing, prototyping, visual design, interaction design, and usability
• Experience in complex UX/UI design and end-to-end processes in B2B SaaS and B2C
• Strong understanding of iOS and Android native app patterns
• Strong understanding of visual design basics (color theory, typography, spacing)
• Strong understanding of digital design fundamentals (forms, interaction methods, responsive design etc.)
• Expertise with user-centered design principles
• Deep knowledge of design tools, such as Photoshop, Sketch, Illustrator, Figma,

Skills that will help you build a success story with us

• Experience in working with a cross-functional team of developers, product managers, and
• Communicating and storytelling to present your work and articulate design rationale for efficient design
• Zooming out to product concepts and zooming in to design details while wire- framing, prototyping, and reusing components from a design
• Integrate and manage the ANAROCK brand through a visual design

Experience: 3 - 6 years

Locations: Bangalore or Mumbai or Gurgaon

Quick Glances:

• https://www.anarock.com/aboutus">What to look for at Anarock
• https://www.linkedin.com/company/anarock-technology/">Who are we A glimpse of Anarock Tech, know us better
• https://www.anarock.com/news-and-media">Anarock - Media – Visit our media page

Anarock Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them

About Attryb Tech Private Limited

Attryb helps SME businesses in marketing their products and services across the marketing platforms and acquires a holistic picture of the data and persona of their users, helping businesses improve customer experience and marketing ROI.

We are looking for an entry-level UI/UX Designer to join our growing team. To be successful in this role, you should be a self-driven problem solver.

Responsibilities:

• Gather, understand and evaluate user requirements for a marketing technology product focused on US small and medium enterprises
• Illustrate design ideas using storyboards, process flows, and sitemaps to the senior leadership in the nascent product
• Work on quickly iterating over wireframes through the product and tech team's feedback
• Develop UI mockups and prototypes that clearly illustrate how the product functions
• Identify and troubleshoot UX problems
• Conduct layout adjustments based on user feedback
• Set and adhere to style standards on fonts, colors, and images

Requirements:

• Full time (in-office) availability
• UX/UI design portfolio - please include it with your application.
• Experience in UX, UI, interaction, and visual design with patterns, tools, and methodologies to draw from.
• Able to design autonomously in a responsive, fluid environment and have experience working in agile and fast-paced surroundings.
• A mind filled with beautiful, simple, innovative ideas and a high interest in solving complex product challenges.
• Experience with prototyping (InVision, Figma, Adobe XD, etc.) as a way to explore and validate ideas, and communicate design requirements.
• You’re comfortable with ambiguity in the early production definition stages.
• You’re extremely detail-oriented and organized.
• A real passion for designing highly efficient and intuitive user experiences.
• A preference for creating clean, “less is more” user interface designs.
• Ability to give and grow from constructive feedback.

What is the Role?

• Role is responsible to define requirements and drive success of Ecommerce / Real Estate / Healthcare / Grocery / Food Online centric Tech Products.
• Responsible for overseeing and bringing products to market while meeting key business objectives.

Desired Candidate Profile

• Hands-on experience of building and managing consumer tech products
• Prior experience in Ecommerce / Real Estate / Healthcare / Food Delivery business
• Experience of 3+ years + of which 1.5 years + in product management
• Track record of driving and delivering large, complicated projects on time and within scope
• Entrepreneurial spirit / ability to roll up your sleeves and try different things with minimal direction
• Loves and understands technology. Stays current on competition and disruptors in the market
• Is organized, and can plan, forecast and manage a product backlog
• Possesses a unique blend of business and technical savvy.

Designation: Product Manager

Experience: > 5 years with minimum 3 years as Product Manager

Work Location: Bengaluru, Karnataka

About the role:

Product Manager in Bizongo will set the vision for the product. He will be responsible for guiding teams toward a common goal - shipping high-quality products and features on time. He will be responsible for both business: through market research as well as the users: through timely user studies.

The ideal candidate is an analytical, customer-focused team player who will own the entire product lifecycle from strategy to launch. This candidate will also work cross-functionally to complete product roadmaps and discover new opportunities.

Key responsibilities:

• Forming vision, roadmap, and goals for the product 
• Writing specifications, manage project execution, A/B testing, UI/UX wireframe, and define product roll-out strategy
• Process, review and interpret data on customer usage patterns to uncover new product insights
• Work with engineering, design and marketing teams to plan, build and launch high quality product experiences in line with the overall vision of the company
• Conduct extensive customer engagement and validation 


 Job Requirements:

• B. Tech or BE in computer science or experience as a Software Engineer, Designer or start-up Founder
• 3 years or more working as a Product Manager 
• Ability to make data driven informed decisions
• Deep understanding and empathy for the customers
• Strong written and verbal skills
• Ability to lead teams and work cross-functionally in a highly collaborative environment

 Why work with us? 

• Opportunity to work with "India’s leading B2B" E-commerce venture. The company grew its revenue by more than 12x last year to reach to a 200 Cr annual revenue run rate scale. We invite you to be part of the upcoming growth story of B2B sector through Bizongo.
• Opportunity to work with most dynamic individuals in Asia recognised under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL.
• Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment.
• Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017.
• This year ,Bizongo was awarded the highly prestigious & internationally acclaimed 'The DieLine Award' under the Sustainable Packaging category.
• Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company.
• The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce.

 About the Company: 

• Company Website: www.bizongo.com

• Any solution worth anything is unfailingly preceded by clear articulation of a problem worth solving. Even a modest study of Indian Packaging industry would lead someone to observe the enormous fragmentation, chaos and rampant unreliability pervading the ecosystem. When businesses are unable to cope even with these basic challenges, how can they even think of materializing an eco-friendly & resource-efficient packaging economy? These are some hardcore problems with real-world consequences which our country is hard-pressed to solve.

• Bizongo was conceived as an answer to these first level challenges of disorganization in the industry. We employed technology to build a business model that can streamline the packaging value-chain & has enormous potential to scale sustainably. Our potential to fill this vacuum was recognized early on by Accel Partners and IDG Ventures who jointly led our Series A funding. Most recently, B Capital group, a global tech fund led by Facebook co-founder Mr. Eduardo Savarin, invested in our technological capabilities when it jointly led our Series B funding with IFC.

• The International Finance Corporation (IFC), the private-sector investment arm of the World Bank, cited our positive ecosystem impact towards the network of 30,000 SMEs operating in the packaging industry, as one of the core reasons for their investment decision. Beyond these bastions of support, we are extremely grateful to have found validation by various authoritative institutions including Forbes 30 Under 30 Asia. Being the only major B2B player in the country with such an unprecedented model has lent us enormous scope of experimentation in our efforts to break new grounds. Dreaming and learning together thus, we have grown from a team of 3, founded in 2015, to a 250+ strong family with office presence across Mumbai, Gurgaon and Bengaluru. So those who strive for opportunities to rise above their own limitations, who seek to build an ecosystem of positive change and to find remarkable solutions to challenges where none existed before, such creators would find a welcome abode in Bizongo.

Role Responsibilities: 

• Participate in requirements gathering, identify and document user needs after extensive research through interviews and discussions with target users and stakeholders from the business. 
• Design effective new user experiences as well as improve existing ones. Validate the created User Experiences to meet envisaged goals and stipulated standards. All this should be done within agile sprints.
• You are expected to collaborate across the spectrum with product development and marketing teams to facilitate dissipation of the deeper context of the product being worked upon. 

Expected Expertise: 

• Preferably have a B.Des/DesDegree or equivalent degree with experience in Design industry with an amazing design portfolio. Have 0-3 years of experience in UX Research. 
• A user-centred approach to design with experience in conducting user research 
• Experience in employing any of the relevant research methods: unmoderated sessions, Tree sorts, surveys, A/B tests, ethnographic enquiries, UX heuristics and benchmarking, to name a few.
• Effective Communication and collaboration skills that enable team-members to build robust products from the researched insights.
• Should be eager to see the bigger picture by connecting the dots of the product, users, stakeholders and context.

• You will be partnering with the Product Owners, Engineers, Data Scientists, and other colleagues, working in a cross-functional and distributed team. Together, you will be actively involved in defining the customers’ and the business’ problems.

• You’ll identify the key metrics for the projects you are involved in and take ownership for achieving their success.

• You will research and bring forward new findings and learnings for reaching complex company goals - such as launching in new territories and offering new products.

• From wire-framing to designing end-to-end flows and prototypes, you will be in charge of designing products that solve problems in a simple and elegant way while taking care of every small detail.

• We love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs, thus you will be running user testing workshops and guerrilla testing

• Once that’s done, iterate, implement with the technical team, and present the final solution during the design reviews;

• We are not stopping here, we believe in continuous improvement, so you’ll review the performance of the release, identify learnings and find ways to enhance it.

• To ensure we are speaking the same language as a team, we have the support of a design system - so you’ll kick in!

• As a Lead Designer, you will have more responsibility around hiring, people management, and ownership of the product (or family of products) that you work on. You will also interact with our most senior stakeholders, and you will closely mentor a small team of Designers.

Twist Open UX provides consulting services in the areas of design and innovation. 

We are expanding our design team to keep pace with several exciting opportunities that are coming to us. We are on the lookout for UX designers, available to work at our studio in Bangalore. Candidates would require strong problem solving skills and independent self-direction. They would be required to work effectively in a team and handle client communication.

QUALITIES WE VALUE

Empathy for users who are different from you.

Executing UX design and visual design as a part of a multi-disciplinary team.

Collaborating on user experience planning.

Communicating with clients.

Researching interaction design trends.

Researching technology trends.

ROLE REQUIREMENTS

Two or more years of user experience design experience for software, web applications and/or mobile devices.

Strong conceptualisation ability, drawing skills and paper prototyping technique.

Cognisant of production timelines and having attention to detail.

Ability to create task flows, high fidelity wireframes, micro interactions as well as visual design.

Strong working knowledge of Figma, Sketch, Axure and associated UX design tools.

Experience with user interface design patterns and standard UX practices and heuristics.

Strong written and verbal communication skills.

ADDITIONAL

Bachelor’s or Master’s degree in interaction design, new media design or related design field.

Portfolio to accompany resume.

Background check and reference checks required upon hire.

Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

About Us 

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a  new digital-first learning experience to deliver tangible career impact to individuals at scale.  upGrad currently offers programs in Data Science, Machine Learning, Product Management,  Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build careers of tomorrow. 

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19 • upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most  sought-after startups in India 

• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany. 

• We were also covered by the Financial Times along with other disruptors in Ed-Tech • upGrad is the official education partner for the Government of India - Startup India program 

• Our program with IIIT B has been ranked #1 program in the country in the domain of  Artificial Intelligence and Machine Learning \

Role Summary 

This role will primarily be responsible for envisioning, defining, and owning the execution of upGrad's product design strategy. As the strategic design leader, team coach, and customer champion you'll galvanize people to solve complex problems, developing strategies, and ensuring product designers have the space to create products that deliver enduring value.  You will also lead change cross-functionally to drive better experiences and influence our company's product, operations, content, and data to unlock the unrealized wants of learners and coaches across new subjects and fields.

You’ll lead your team through the design process, help build a vision, and navigate ambiguity through partnering with research and enabling experimentation, all while mentoring, and growing a hardworking and capable design team.  

You’ll run design critiques, host collaboration & brainstorming sessions, drive design execution excellence, identify areas of process efficiency, and promote a high-output and fast-paced design practice.

Roles & Responsibilities

•  Work closely with your team and other designers in defining, designing, and iterating  on product features across web and mobile platforms 
• Get out of the Office and work with research to observe the impact of your work in the real world, and take that input back to your work as a designer to be constantly improving our products.
• Invest in design standards, documentation, and processes alongside your team members to further our design practice 
•  Shape product strategy and vision together with product managers and have a significant impact across all the product teams
• Bring consistency to all the platforms and products
• Drive and support cross-team initiatives that make the Design practice better at upGrad such as improving our hiring processes, expanding our community presence,  interviewing potential new team members
• Work in the way that works for you and what you're designing, whether that's spending time sketching or jumping straight into pixels and code.
•  Work with other members of the Design team to help them deliver great work and develop their own skills. This could be as a mentor, a coach, or a collaborator. 

Skills Required::

•  7 years of Product Design experience with at least 2 years of experience leading  product design teams
• Consistent track record of leading highly collaborative cross-functional teams thought ambiguity and deliver the best products possible to our customers are an experienced mentor and coachable to give and receive honest, thoughtful,  and direct feedback that removes roadblocks encourages growth, and accelerates delivery
• Are intent on crafting psychologically optimistic spaces where your direct reports and your collaborators are confident in sharing their ideas, opinions, and reservations in order to get to the best customer-focused solution
• Experienced recruiting, hiring, and retaining multi-disciplinary design teams
• Ability to understand complex feature sets and their dependencies while being able  to deliver a design strategy that accounts for capabilities and limitations of the product 
•  Methodology rich, including standard approaches for design deliverables including  user journeys, research plans, mocks, prototypes, documentation, and quality checks 
•  Have the ability to communicate research findings and design decisions openly and  confidently, regardless of the audience  
• Have partnered with research teams or led research experiments to validate and  inform product thinking 
• Have a proven history of partnering with engineering in a continuous delivery environment

Position - User Researcher

Location - Mumbai/Bangalore

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the https://iamaiida.in/index.php">Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the https://www.linkedin.com/pulse/linkedin-top-startups-2018-25-most-sought-after-india-linkedin/">LinkedIn Top Startups 2018: The 25 most sought-after startups in India 
• upGrad was earlier selected as one of the https://www.fastcompany.com/most-innovative-companies/2017/sectors/india">top ten most innovative companies in India by FastCompany.
• We were also https://www.ft.com/content/9150579a-f24c-11e6-95ee-f14e55513608">covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the https://yourstory.com/2017/01/startup-india-learning-program-offers-free-online-entrepreneurship-course/">official education partner for Government of India - Startup India program 
• Our program with IIIT B has been ranked https://www.analyticsindiamag.com/top-10-courses-and-training-programs-on-artificial-intelligence-in-india-ranking-2018/">#1 program in the country in the domain of Artificial Intelligence and Machine Learning 

About the Role

The Design & Research teams are part of the larger Product teams and are responsible for gathering learner, community & expert insights and translating those into a seamless & empowering experience across the platform. These teams are broken down into four branches, Growth & Discovery, Learner Experience, Careers, and Alumni & Breakout experiences which consist of talents from across product, engineering, learner experience, and business to make sure we have no latency in user experience meeting the user expectation.

 You’re an experienced researcher with a strong, working understanding of how to integrate qualitative and quantitative research methodologies. You know exactly when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load, and expectations, and delivering actionable research findings and recommendations. You’re passionate about Education and believe great experiences are always inspired by a deep understanding of the user

Roles & Responsibilities

• Partner with Designers, Product Managers, and Data folks to drive all stages of research from early product direction through summative validation in an Agile work environment.
• Help to develop and track quantitative measures of user experience (goals, metrics)
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development.
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products.
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment Design, recruit and moderate research studies regularly (both in-person and remote).
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights.
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way.
• Work closely with product teams to identify research questions.
• Design and execute studies that address both user behavior and attitudes, using the right methods for the right questions.
• Generate insights that influence how product teams think about medium and long-term product strategy. Directly influence product strategy and design by communicating clearly and in a compelling way.
• Conduct research using a wide variety of qualitative and quantitative methods, including in-depth interviews, ethnographies, focus groups, and diary studies
• Interpret and analyze research results through the lens of UX and social science.
• Collaborate closely with other user experience researchers, and understand when to bring in quantitative experts for support.
• Devise and execute creative methods in getting non-design partners to internalize and act upon research, particularly engineers, analysts, and other technical experts.

Skills Required

• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge in quantitative methods
• BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)
• 2+  years of experience in applied product research Knowledge of qualitative and quantitative research method

Qualification – BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)

 Years of Exp –  2+ Years

Role:

We are looking for a committed, confident and self-driven designer with a zeal for problem solving. You should have a willingness to work collaboratively in a fast-paced environment. Experience of working on a fintech/ financial product is a plus.

 Key Responsibilities:

• Lead design efforts in a fast-paced agile environment
• Gather user requirements and envision the product
• Perform market and user research, including contextual inquiry, product feedback, data analysis, or competitive research
• Collaborate with all stakeholders to define problems & goals, clarify personas and map user flows.
• Create wireframes and transform wireframes to intuitive & user-friendly low/high fidelity mockups and iterate.
• Build functional prototypes
• Analyse and test design solutions
• Design icons, Illustrations, etc. 

Eligibility:

• 5 to 10 years of experience with end-to-end product design
• Passionate about creating great user experiences and other areas of design and innovation
• Excellent design skills with a clean, simple aesthetic
• Knowledge of design and prototyping tools like Illustrator, Photoshop, Sketch, XD, etc.
• Online portfolio or work samples
• Good communication skills

Good to have:

• Ability to hand-code HTML/CSS, and/or JavaScript
• Knowledge of animation/ video editing 
• Experience creating and implementing and maintaining a design language

Who We Are

We build innovative technology everyday!

Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch does this with no human intervention by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real time inputs.

Each day at Crediwatch is about striving for transparent insights, analysis and accurate results. If this aligns with your interests and aspirations, we have interesting positions for you.

You Will Enjoy

Our start-up environment - fun, casual, informal, family & pet-friendly! Ours is a highly energized playground where brilliant minds come together to make bold, impactful decisions every day! Needless to say, we have excellent filter coffee and health drinks round the clock, lunch buffets, PS4 and Foosball breaks and a stocked kitchen.

We play to win and have fun doing it! We work to engage your brain by organizing brilliant TechTalks by industry leaders and frequent high-on-energy hackathons and engage your crazy fun-side at our well-planned retreats. We are a highly eco-conscious team and we encourage and support our team’s physical & mental wellbeing.

All these and a great set of people to work with - We Are Crediwatch!

Behavior Labs team:

The Behavior Labs team sits at the centre of the company and curates the Mia coach, that produces the content and insights to bring about behavior change. It pushes out to enterprise users, insights about expected performance behavior during a business period. It enables enterprises to influence the behaviors of sales personnel from encouraging early starts to push for lightning finishes. It guides enterprises on how to monitor and manage the behavioural journey that would lead to positive outcomes. Thousands of sales and customer service personnel across the globe are influenced and nudged towards behavior change that results in better performance outcomes.

The behavior lab has two key tasks – use the latest thinking in the space of BE and employee performance to enable specific user groups performance and developing a holistic understanding of the user and mining those insights to consistently fine tune the product. This team contributes towards the development of the digital design interface through which users view the nudge. The team also prepares behavioral analytics decks for clients on a regular basis.

We are looking for a new age candidate for the position of a Behavioral Researcher to work in an environment that is in the frontier of using human behavioural understanding and technology to influence behavior change amongst enterprise workers.

Key responsibilities will include:

• Generating insights about behavior from a range of data sources; developing testable propositions
• Conducting original research (e.g. small-scale experiments; feasibility studies to test interventions, qualitative research); analysing quantitative and qualitative data. Understand the trade-offs between different research methods (i.e. quant vs qual, survey vs experiment, A/B tests etc.).
• Action the use of behavioral science concepts into the development of the nudge engine. Keep a continuous watch on new developments in the BE field to adopt and apply into product design.
• Use behavioural science to create contextual information, communication ideas that can influence action amongst user groups and drive them towards a behavioural journey.
• Be intellectually curious and open to innovation but maintain objectivity to ensure that the focus remains on the scientific foundation in which the product is built.
• Good communication and influencing skills, both verbal and written, for a product development & customer facing audience. Specifically, the ability to communicate to these audiences in industry language.
• This role requires a person with curiosity and a passion for inquiry, comfort with ambiguity, and an entrepreneurial/learning mindset. Self-motivated and flexible, this person will be adept at both creative and analytical thinking.
• This is a highly collaborative role which requires the ability to work across the organisation’s product & design teams to develop appropriate ways to bridge the intention – action gap amongst users.