UX Researcher

Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful
• You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives

We are hiring a Frontend Developer for Dehradun Location.

Exp- 1.5-4 years

Requirements:

• Work experience on AngularJs, Javascript & React Js.
• Good working knowledge of Frontend Development. 
• Good Communication Skills. 
• Problem-solving skills.
• Good working knowledge of Fronted Development Skills. 
• Understanding of cloud computing platforms will be an added advantage.

• Developing and maintaining all server-side network components.
• Collaborating with front-end developers on the integration of elements.
• Designing back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.

• Bachelor's degree in computer science, information science, or similar.
• At least two years of experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

Role Description

Location - Bangalore / Remote/WFH

This is an equity-only role.

We are looking for a young but mature mindset with highly skilled Chief Technology Officer (CTO) to provide sound technical leadership in all aspects of the business. This person will be added as a Co-founder in the Team.

CTO should be able to take technical decision and having a Strategic thinking mindset with strong business acumen. We expect you to be well-versed in current technological trends and familiar with a variety of business concepts.

You will work directly with the CEO and will act as both a technology and business expert, making decisions that will impact the current and future operations of the company. If you are self-motivated, emotionally strong, enjoy challenges and have a never give-up approach, we’d like to meet you.

CTO / Co- Founder Responsibilities

Lead the technology division with new-age technologies and processes

Build on the vision for the organization by technology

Identify new opportunities and develop products and processes in line with cutting edge technologies

Deploy, develop and implement solutions in a cost-efficient manner

Experience in building scalable products, platforms, and modern technologies

Experienced on the internet/ e-commerce industry, B2B platforms, start-up setups is a plus

Hands-on experience in digital initiatives, big data, mobile apps, AI & ML, analytics, and business intelligence solutions

Ability to convert data into usable modern technology-driven solutions

Experience or knowledge on AWS server side is required

Requirements

B.E / B.tech / Masters Degree in computer science or related field.

6+ years of working in a technological role is preferable but not mandatory

Experience working in an early-stage tech start-up will be a plus

A strong product sense and can build engaging tech for customers

Ability to conduct technological analyses and research

Deep knowledge of full-stack modern development practices (node.js, angular, java javascript, AWS, DS, react, etc.) Can work / learn and work on AI/ML

Have a proven understanding of best engineering practices for the full software development life cycle (SDLC), including coding standards, code review, source control, build, test, deploy, and operations

Experience in project management to ensure timely deliverables

Strong communication skills with the ability to present the technology vision confidently in a way that motivates others both internally and externally

Looking for Software Architects @ WinSoft Technologies (I) Pvt Ltd

Winsoft Technologies is offering experienced software developers and architects an unparalleled product engineering opportunity in cutting edge Software Defined Network (SDN) space, with fast-growing clients in the USA and Europe.

We are a talented team of software professionals with a strong technology and domain focused growth culture. You can look forward to an open, flexible working environment combined with a generous CTC package.

We invite the following individuals to contact us and have a conversation about this opportunity:

1) Senior Software Architect / Systems Designer (experience level: 7+ years)

 An expert having experience with a large variety of multi-tier architectures, aware of pitfalls & use cases for a large variety of Java-based solutions, collaborate with multiple teams to provide efficient and innovative solutions to business requirements preferably in the networking domain and have good understanding & experience of high-performance micro-services scale & real-time response systems.

If you take pride in your work and desire to leave a mark on the industry do consider joining our specialized team of engineers.