Product Designer (UI/UX/ Grpahics)

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Tech sales executives who have taken calls on Printer, Outlook, Antivirus, PPC

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current salary?
• How many years of experience do you have from Technical sales process?
• What is your salary expectation?

Position: Area Sales Executive/Manager

(Designation will be based on the candidate’s last held position. If the candidate’s previous role was Senior or Manager level, they will be offered the Manager designation; otherwise, the Executive designation will be offered.)

Open Locations & Coverage Areas:

• Mumbai: Candidate must be open to covering the entire Maharashtra region as needed. The selected candidates will report to the NSM.

• Lucknow: Candidate must be open to covering the entire UP region as needed. The selected candidates will report to the RSM.

Role Description:

We are looking for a dynamic and results-driven Area Sales Executive/Manager to join our team.

The role involves promoting and selling medical devices in the assigned region.

This is a full-time position with some flexibility for remote work. The selected candidate will be responsible for developing and executing sales strategies to drive revenue growth and expand market share.

Key Responsibilities:

• Drive sales growth for microscopes within the assigned region.

• Identify and explore new business opportunities in Pathology Labs, Diagnostic Centers, Hospitals, Medical Colleges, Universities, Agricultural Labs, FSL, and Industrial sectors.

• Approach and promote our products to both government and private sector institutions.

• Arrange and attend appointments with doctors, either through pre-scheduled meetings or regular outreach.

• Provide product demonstrations, training, and technical support to customers.

• Achieve monthly, quarterly, and yearly sales targets for volume growth and productivity.

• Implement sales and marketing strategies as assigned by the Regional Sales Manager (RSM) or National Sales Manager (NSM).

• Ensure daily reporting and provide feedback on customer interactions. • Manage area sales, collect outstanding payments, address customer complaints, and conduct visits to hospitals and doctors.

• Analyze regional market potential, track sales performance, and maintain strong customer relationships.

• Engage with customers daily, weekly, or monthly as required.

• Learn product functionalities and effectively troubleshoot issues.

• Prepare and submit weekly reports to management.

• Complete task assigned by the reporting manager

Qualifications & Skills Required:

• Bachelor’s or Master’s degree in any relevant field.

• 1.5 to 3 years of experience in sales or business development, preferably in medical devices, microscopes, scientific instruments, or laboratory products.

• Strong sales acumen with high energy levels.

• Excellent business awareness and market orientation skills.

• Strong communication and interpersonal skills.

• Ability to work independently and collaboratively in a team environment.

• Strong organizational and problem-solving skills.

• Adaptability to a fast-paced work environment.

BeBetta is a social sports betting platform based in India, redefining the way fans engage with sports. BeBetta offers a gamified sports betting experience, allowing users to bet on live matches, challenge friends, and win rewards—all without spending real money. Our platform is designed to foster a passionate community of sports enthusiasts, enhancing the excitement of every game.

Summary:

Are you a sports fan eager to break into the exciting sports engagement space? As an Intermediate Android Developer at BeBetta, you'll gain invaluable experience building a rapidly growing app that's changing the way fans experience their favorite games.

Responsibilities:

• Implement new features and enhancements, working closely with senior team members.

• Collaborate across design, product, and engineering teams to create intuitive and engaging user experiences.

• Proactively identify and resolve performance bottlenecks and code issues.

• Stay up-to-date on emerging Android development trends and technologies.

Qualifications:

• 2+ years of experience developing Android apps using Kotlin and Java.

• Solid understanding of Android UI frameworks, layouts, and best practices.

• Experience with RESTful APIs and data handling.

• Familiarity with version control systems (preferably Git)

• A keen interest in sports and a desire to build fan-centric features.

• Should have strong experience in CRM platform either Functional / Technical with strong exposure to Salesforce Lightning components.
• Must be familiar with like Sales Cloud, Service Cloud, Lightning Platform.
• Strong knowledge and development experience in Lightning development, Aura framework, Apex, Visualforce, JavaScript, jQuery, Angular Js.
• Expert knowledge of Salesforce.coms Web services, SOAP, REST.
• Must have experience in developing custom integration processes using Salesforce.coms Web Services API, SOAP, REST etc.
• Worked on latest web standards (OAuth, SAML, OpenID Connect, RESTful web services, JSON & others).
• Experienced with ETL tools like Starfish ETL, Talend Open Studio, Apex Data Loader, Pervasive, etc
• Familiarity and work experience with integrated development environments such as Eclipse.
• Good oral and written communication skill, Customer interaction skill and collaborative team working.

About Typito 

Responsibilities:

• Become the gate-keeper for Product Quality that we offer our customers and uphold the high standard of customer happiness we've achieved so far - https://www.g2.com/products/typito/reviews
• Work closely with engineers and product managers in rolling out new features and enhancements across Typito.
• Own and manage an exhaustive list of test-cases as part of the product development and document iterations of testing we do
• Develop an understanding of the Typito product and document use-case scenarios
• Own efforts on Functional, Regression, UI testing for Web and Mobile
• Participate in product feature rollouts and suggest useful feature additions on the app and recommend improvements in Typito to enhance user experience
• Be an advocate of app performance and lead initiatives on this front.

Requirements:

• Experience - At least 2 years experience being part of a QA team with defined responsibilities that gave you exposure to efficient testing and deployment processes.
• Impeccable communication skills - You'll be collaborating with multiple teams, having the ability to communicate with both technical and non-technical people is necessary.
• Critical thinking skills - You know how to think from a customer's perspective throughout the entire development cycle #empathy. You should be able to create lots of "What If" scenarios and make sure the app is battle-tested to handle those scenarios.
• Quick learner - Typito app is changing at a rapid pace, there is no single way to handle issues that come up. You must adapt quickly to new tools and techniques that keep improving your own workflow.
• Collaboration skills - As mentioned above, you'll be collaborating with developers and product managers, alike. It's important that you understand how to convey important issues to other people, and to listen well. We believe in the power of red-flagging and we expect the QA function to help us get upto speed on challenges faced by our customers.
• Automation testing skills is a strong plus as we would be experimenting with automation suites that can make our QA function more robust and efficient.

Job Description:

Primary:  Core Java, Spring boot, Microservices, Angular 4+ version, HTML, CSS

• Should have hands on experience on Angular 4 + version and Java Development.
• An in-depth understanding of design aspects and should be able to apply the same.
• Translates business requirements into technical details relevant to web application.
• Familiarity with JS frameworks such as AngularJS, jQuery
• Deep and extensive knowledge of JavaScript and the web development ecosystem (bootstrap, SASS)
• Experience with server-side technologies languages such as Node.js, Bower, Gulp/Grunt
• F/E Unit test framework: Jasmine, Protractor
• B/E Unit test framework: JUnit Mockito
• Knowledge and experience using IDEs such as Eclipse/RAD/IntelliJ,
• Good working experience in Core Java, MVC frameworks, and UML, Design Patterns.
• Experience in Jersey or Rest Easy
• Experience with EJB, Hibernate, Spring Framework
• WebSphere Application Server and DB2 and Oracle DB
• Experience in design and engineering of REST/SOAP based web services.
• Should have experience utilizing best practices and have worked with industry standard design patterns.
• Knowledge of OWASP Top 10 Security Rules
• Proficient understanding of Code version tool like Git/ Bitbucket and SVN
• Familiarity with Continuous Integration and tools such as Maven and Jenkins.
• Experience in distributed Agile SCRUM methodology 

Secondary:

• Hibernate/JPA, jQuery, bootstrap, Webservices, Good communication skills.

Work Experience:  3 to 8 Years

Work Location – Pune (Viman Nagar)

 About Company: Great Places to Work certified company

AIT Global India Pvt. Ltd. (https://aitglobalindia.com/">LINK) is one of the formidable IT Services Organization which has deeper expertise in various areas of Technology to address the critical business priorities of customers from Public Sector, Education, E-Commerce, Healthcare, BFSI, Financial Services, Automobile, Manufacturing Retail and a lot more. Organizations belonging to these industries have to – not only be agile towards the Technological Disruptions and maintain a steady / balanced course towards its business priorities, but also Overcome the Challenges to Maintain Costs & ‘Ensure Long-Term Growth’ as this scenario isn’t going away anytime soon. We are headquartered out of Matawan, New Jersey (USA). In the past one and half decade, we have organically grown from service to service each time exceeding our goals and moving forward towards the next. There are a range of services which we could deliver for the customers that could add value to their business goals or objectives, which help them attain new milestones of growth. With almost a Decade and a Half Years of Happy Customers from different parts of the world for services ranging from Web Technologies, Mobile Technologies, Product Development, DevOps, Data & Analytics, Quality Assurance, Digital Content Management, to emerging Technologies like Artificial Intelligence (AI), Robotic Process Automation (RPA), Cyber Security, Cloud and more... our organization has served customers when it mattered them the most; to help them achieve their business growth priorities. While doing this we now have almost 100 employees working from USA on H1 Visa working in 4 different time zones and in India we have around 200+ Employees, working on different IT projects out of the two locations in Pune.

And of course - As an IT Services Organization we are also helping our customers with Subject Matter Experts from various fields of Technology on a 'Contract to Hire' basis as a part of our Consulting Line of Business.

We have our Registered Office at Wanowrie and our India Development Centre is located at Viman Nagar, E- Space IT Park.

We are proud to be  ISO certified and as https://www.greatplacetowork.in/get-certified/certified-organizations/#mid-size">Great Place to work  certified since last wo consecutive years. AIT Global India feels honoured to have recently certified and featured in https://www.cioreviewindia.com/magazines/rpa-october-2020/#page=28">CIO Review earning recognition among their "Most promising RPA Service Provider" Companies.