UX Designer

Job Title: International Voice Process Executive

Location: Bangalore

Experience: Freshers / Experienced

Employment Type: Full-Time

Job Description:

We are looking for enthusiastic and customer-focused candidates for the International Voice Process role. The candidate will be responsible for handling customer queries and providing support to international clients through voice calls.

Key Responsibilities:

• Handle inbound and outbound calls professionally.
• Resolve customer queries and complaints effectively.
• Provide accurate information regarding products and services.
• Maintain excellent communication and customer service standards.
• Meet quality and productivity targets.
• Document customer interactions in the system.

Required Skills:

• Excellent verbal communication skills in English.
• Good listening and interpersonal skills.
• Ability to work in rotational shifts/night shifts.
• Basic computer knowledge.
• Strong problem-solving abilities.
• Ability to handle customers professionally.

Eligibility:

• Freshers and experienced candidates can apply.
• Minimum qualification: PUC / Any Degree.
• Immediate joiners preferred.

Salary:

3.3 LPA + Incentives

Benefits:

• Cab facility (if applicable)
• Incentives and performance bonuses
• Training provided
• Career growth opportunities
• Friendly work environment

Job Description:

Responsibilities:

- Lead frontend architecture and ensure code quality, scalability, and performance.

- Drive the development of high-quality web applications using React.js, Next.js, Redux, and modern JavaScript

practices.

- Mentor and guide junior and mid-level developers through code reviews and technical discussions.

- Work closely with cross-functional teams including backend engineers, designers, and product managers.

- Optimize frontend performance, SEO, accessibility, and responsiveness.

- Maintain a reusable component library with adherence to design systems and frontend best practices.

- Define and enforce coding standards and development workflows.

- Stay updated with the latest frontend trends and bring innovation to the team.

Required Skills & Qualifications:

- 4+ years of experience in frontend development with React.js (including at least 1 year in a lead or

mentoring role)

- Strong command of JavaScript (ES6+), HTML5, CSS3, and TypeScript.

- Hands-on experience with Redux, Next.js, RESTful APIs, and component-driven development

- Proficient with UI frameworks like Tailwind CSS, Material-UI, or Bootstrap

- Familiar with testing tools like Jest, React Testing Library

- Exposure to backend fundamentals or APIs (Node.js, Java, Python - a plus)

- Excellent communication and leadership skills with the ability to manage deadlines and priorities

Nice to Have :

- Experience with other frontend frameworks like Vue.js or Angular

- Understanding of CI/CD pipelines and DevOps tools

- Experience working in Agile/Scrum environments

Software Engineer for Java

• Understanding of object-oriented programming and design patterns
• Strong with Java programming and Java Servlets.
• Proficient in API design and development using RESTful services (JSON, XML etc)
• Source code management using GIT
• Knowledge in Mongo DB and SQL or any equivalent No-SQL and Relational databases. 
• Experience working with Bootstrap, JavaScript, jQuery & HTML would be preferred.
• Experience in Node JS would be an added advantage. 

Data Scientists are analytical experts who use their skills in mathematics, statistics, and computer science to solve complex business problems. They collect, analyze, and interpret large datasets to extract meaningful insights and develop data-driven solutions. Their work helps organizations make informed decisions, improve processes, and gain a competitive edge.

Key Responsibilities:

• Data Collection and Preprocessing:
• Gathering data from various sources (databases, APIs, web scraping, etc.).
• Cleaning and transforming data to ensure quality and consistency.
• Handling missing values, outliers, and inconsistencies.
• Integrating data from multiple sources.
• Data Analysis and Exploration:
• Conducting exploratory data analysis (EDA) to identify patterns, trends, and relationships.
• Applying statistical methods and hypothesis testing to validate findings.
• Visualizing data using charts, graphs, and other tools to communicate insights.
• Model Development and Deployment:
• Developing and implementing machine learning models (e.g., regression, classification, clustering, deep learning).
• Evaluating model performance and fine-tuning parameters.
• Deploying models into production environments.
• Creating and maintaining machine learning pipelines.
• Communication and Collaboration:
• Presenting findings and recommendations to stakeholders in a clear and concise manner.
• Collaborating with cross-functional teams (e.g., engineers, product managers, business analysts).
• Documenting code, models, and processes.
• Translating business requirements into technical implementations.

• Utilize telephone solicitation, electronic and written correspondence and face-to-face meetings as tools in order to reach and exceed the budgeted sponsorship target for each exhibition/event.
• Research and develop a list of potential sponsors for each exhibition/event.
• Research and develop a list of potential exhibitors when required.
• Develop and maintain relationships with existing and potential sponsorship clients.
• Keep precise records of conversations with all clients, sponsors and exhibitors.
• Update the company database as required.
• Invoice sponsors and exhibitors once agreements have been reached.
• Assist in preparing promotional material to advertise sales opportunities.
• Delegate administrative functions to assistants when possible.
• Experience in International voice process in sales will be an added advantage.

• 7+ years of overall software development experience. 

• Hands-on experience with backend languages like Python, Java and Javascript. 

• 2+ years of distributed cloud systems architecture. 

• Good understanding of SQL and experience in designing database structures. 

• Understanding of frontend development and frameworks at a high level. 

• High availability and fault tolerance systems design experience. 

• Test Driven Design practitioner and good understanding of unit Testing and comprehensive test suite building. 

• Customer focused with good analytical thinking and problem solving. 

• Metrics based progress monitoring and reporting capabilities. 

• Flexibility to interface with cross timezone teams. 

• Should have led cross-functional teams like frontend, backend, UI/UX, devops, QA, etc. 

• Experience in security practices for web applications. 

Note: Hands on experience in Angular is also must.

More than 5+ years of relevant experience in Oracle Identity manager (OIM) development with Strong knowledge of Oracle Identity Governance 12c product Core and Advance Java, Linux, Weblogic 12c, SOA, Oracle Database.

Should have working knowledge on - Product Architecture, Security Architecture, Application Provisioning, Connectors development,  Request and Approval workflow development using SoD, Certification flow development, issue Troubleshooting , Audit and reporting development, Customization using Event Handler, Scheduler and Adapters, e

Role  : Angular Developer

Location: Bangalore, Karnataka, India

Experience: 3 to 9 Years

Mandatory Skills: Angular,Data structure,Javascript with OOPS, API

Experience:

• Very strong hands on experience of web and mobile technologies: - HTML JavaScript,  HTML5/CSS3,
• 5 + years of UI Development Experience using JavaScript Frameworks
• 3+ years of Angular Development Experience
• Has implemented coding patterns and built UI framework
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS
• Creating configuration, build, and test scripts for Continuous Integration environments
• Cooperating with the back-end developer in the process of building the RESTful API
• Cross browsers support/experience and knowledge of DOM manipulation on different browsers
• Performance enhancements on web page load and execution
• Use responsive web design to create applications that automatically conform to multiple screen sizes/devices.

Responsibility:

• Ability to develop UI framework on JavaScript and CSS which confines to requirement of Solutions.
• Ability to work on cross browser compatibility
• Develop reusable components.
• Work closely with other developers in the team
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Conduct usability testing to identify and fix UI issues
• Collaborate with business analysts to discuss user interface requirements and brainstorm UI ideas.

About the company:

It is a leading US-Based product development company established in 2004.

A global leader in providing digital solutions for trading and risk, supply chain management and financial services driven by cloud, blockchain, machine learning and analytics. The company has its  best-of-breed solutions serve the entire trading value chain across agriculture, energy, metals and mining, and manufacturing markets. The cloud platform provides advanced analytics, one source of data and an automation engine, providing maximum flexibility and investment protection as business needs and market requirements change.

Why should you apply?

• Work in a fast-paced product-based organization.
• Get an opportunity to work with the core development team and enhance your technical skills.
• Scope to understand and work with the product team in depth.
• Opportunity to work in ETRM/CTRM domain- ahead of the innovation.
• They built a culture of inclusion and diversity from the 16 plus languages they speak to the 40% strong women workforce.
• They are always looking for their next set of passionate and innovative minds, who are unafraid to challenge the status quo.

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals