UX Researcher Lead

Your Mission: The Role

solving for better.

You are a reliability-owning, hands-on solver. Not just a "break-fix engineer."

As a DRI (directly responsible individual) for our clients' most critical systems, you’ll be the go-to expert within the squad that ensures their environments are secure, reliable, and optimized 24/7. You will deliver measurable impact – improved uptime, faster response times, and real cost savings. Not just closed tickets. Not just alerts. Real outcomes you engineer yourself.

You will lead the charge on technical execution, from complex troubleshooting and root cause analysis to engineering proactive, automated solutions. This role is about building the future of reliable cloud operations and shipping it into today's production environments.

Your Responsibilities

what you will wake up to solve.

This isn’t a “manage tickets” role. You are the architect, the executioner and the DRI for our Cloud Managed Services GTM, deploying solutions that turn operational noise into hardened outcomes. Here’s how you’ll make your mark:

• Own Service Reliability: You will be the go-to technical expert for 24/7 cloud operations and incident management. You'll ensure strict adherence to SLOs by getting your hands dirty, leading high-stakes troubleshooting to deliver a superior client experience.
• Engineer the Blueprint: You'll translate client needs into scalable, automated, and secure cloud architectures. You will write and maintain the operational playbooks and Infrastructure as Code (IaC) that your squad uses every day.
• Automate with Intelligence: You'll lead the charge from the keyboard to futurify our operations. You'll embed AI-driven automation, predictive monitoring, and AIOps into core processes to eliminate toil and preempt incidents.
• Drive FinOps & Impact: You'll own the technical execution of the FinOps framework. You will continuously analyze, configure, and optimize cloud spend for clients through hands-on engineering.
• Be the Expert in the Room: You'll share your knowledge through internal demos, documentation, and technical deep dives, representing the deep expertise that turns operational complexity into business resilience.
• Mentor & Elevate: You will be a technical mentor for your peers. Through code reviews and collaborative problem-solving, you'll help build a high-performing squad that lives the “Always Hardened” mindset.

Experience & Relevance

We are looking for future technology leaders, not just coders. We value raw intelligence, analytical rigor, and an obsessive passion for technology over any prior experience.

• Cloud Operations Pedigree: 3+ years of experience in AWS cloud infrastructure, with a significant portion in a cloud managed services.
• Commercial Acumen: Proven track record of building and scaling a net-new managed services business.
• Client-Facing Tech Acumen: 2+ years of experience in a client-facing technical role, acting as the trusted advisor for cloud operations, security, and reliability.

Functional Skills:

• Service Delivery Mindset: A deep understanding of MSP business models, SLAs, and the importance of client satisfaction in an operational context.
• Client Engagement: Ability to ask appropriate questions to get to the heart of an operational issue and win trust with stakeholders.
• Cross-Functional Catalyst: Thrive in multi-disciplinary teams, bringing together operations, security, and development teams.
• Repository builder: Creates reusable frameworks, IaC modules, and operational playbooks for scale.

Join the ‘real solvers’

ready to futurify?

If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses, apply here and experience the ‘Art of the possible’. Don’t Just Send a Resume. Send a Statement.

Reflection Info syatem

5 days orking

Please find our office locations:

• Thiruvananthapuram- Carnival Building, Technopark, Kariyavattom 
• Kochi - 5th Floor, Tower A, Prestige Cyber Greens, SmartCity, Kakkanad,Kochi

Note : 

1.   For the Senior .NET Developer the candidate must mandatorily visit the Trivandrum or Kochi office twice a month.

Details Job Description

Candidates with 8+ years of experience in IT industry and with strong .Net/.Net Core/Azure Cloud Service/ Azure DevOps. This is a client facing role and hence should have strong communication skills. This is for a US client, and the resource should be hands-on - experience in coding and Azure Cloud.

Working hours - 8 hours, with 4 hours of overlap during EST Time zone. (12 PM - 9 PM) This overlap hours is mandatory as meetings happen during this overlap hours.

Responsibilities

Design, develop, enhance, document, and maintain robust applications using .NET Core 6/8+, C#, REST APIs, T-SQL, and modern JavaScript/jQuery

 Integrate and support third-party APIs and external services

 Collaborate across cross-functional teams to deliver scalable solutions across the full technology stack

 Identify, prioritize, and execute tasks throughout the Software Development Life Cycle (SDLC)

 Participate in Agile/Scrum ceremonies and manage tasks using Jira

 Understand technical priorities, architectural dependencies, risks, and implementation challenges

 Troubleshoot, debug, and optimize existing solutions with a strong focus on performance and reliability.

Primary Skills

8+ years of hands-on development experience with:

 C#, .NET Core 6/8+, Entity Framework / EF Core 

 JavaScript, jQuery, REST APIs 

 Expertise in MS SQL Server, including:

 Complex SQL queries, Stored Procedures, Views, Functions, Packages, Cursors, Tables, and Object Types

 Skilled in unit testing with XUnit, MSTest

 Strong in software design patterns, system architecture, and scalable solution design

 Ability to lead and inspire teams through clear communication, technical mentorship, and ownership

 Strong problem-solving and debugging capabilities

 Ability to write reusable, testable, and efficient code

 Develop and maintain frameworks and shared libraries to support large-scale applications

 Excellent technical documentation, communication, and leadership skills

 Microservices and Service-Oriented Architecture (SOA)

 Experience in API Integrations

2+ years of hands with Azure Cloud Services, including:

Azure Functions 

Azure Durable Functions 

Azure Service Bus, Event Grid, Storage Queues 

Blob Storage, Azure Key Vault, SQL Azure 

Application Insights, Azure Monitoring.

Secondary Skills

Familiarity with AngularJS, ReactJS, and other front-end frameworks

Experience with Azure API Management (APIM)

Knowledge of Azure Containerization and Orchestration (e.g., AKS/Kubernetes)

Experience with Azure Data Factory (ADF) and Logic Apps

Exposure to Application Support and operational monitoring

Azure DevOps - CI/CD pipelines (Classic / YAML).

Certifications Required (IF Any)

Microsoft Certified: Azure Fundamentals

Microsoft Certified: Azure Developer Associate

Other relevant certifications in Azure, .NET, or Cloud technologies.

Job Description

Job Title: Project Manager or Program Manager

Job Type: Full-Time

Exp. – 7 to 10 Years

Location – Gurgaon.

Key Responsibilities

• Manage end-to-end project lifecycle across IT and Telecom domains from initiation to closure

• Apply Agile, Waterfall or Hybrid methodologies based on project needs

• Lead Agile ceremonies such as daily stand-ups, sprint planning, retrospectives and demos

• Drive collaboration among internal teams and third-party vendors for seamless delivery

• Prepare and maintain project documentation including plans, trackers, milestones and logs

• Ensure delivery on time, within scope and budget while managing multiple priorities

• Define scope, feasibility and deliverables during project initiation phase

• Monitor KPIs and proactively manage risks, blockers and project issues

• Maintain transparent and structured communication with clients and stakeholders

• Conduct client meetings for requirement gathering and expectation management

• Execute risk management practices to reduce project delivery obstacles

• Perform budget tracking, cost monitoring and financial reporting with corrective actions

• Prepare and deliver presentations for clients, leadership and internal teams

• Travel as required for project engagements including short-term or extended onsite support

• Utilize Microsoft Office tools for tracking, reporting and analysis

Mandatory Skills

• PMP and/or PRINCE2 certification

• Minimum 7 years of project management experience in IT and Telecom

• Hands-on experience delivering projects using Agile, Waterfall and Hybrid models

• Strong stakeholder management and communication skills

• Proficiency in project management tools such as MS Project, Jira, Trello and Confluence

• Strong analytical, organizational and decision-making abilities

Desirable Skills

• Experience working with cross-functional and distributed teams

• Experience in client-facing roles with direct customer interactions

• Ability to conduct financial analysis and budget forecasting

• Vendor management experience

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

Hiring PHP Developers - Durgapur, West Bengal

WORK FROM OFFICE (Durgapur)

Candidate should relocate to Durgapur to do the job.

Timing: 10 AM-7 PM

Workdays: Monday-Friday (Only last Saturday of every month is working)

Candidates having experience of minimum 3 years can apply.

Responsibilities and Duties:

Can work on live projects of international clients.

Can handle multiple projects

Error-free coding.

Requirement -

Minimum 3 Years Experience.

Knowledge in Custom PHP, Codeigniter, Laravel

Knowledge in MYSQL

Knowledge in HTML5, CSS3

Knowledge in Javascript

Knowledge in Jquery

Knowledge in Ajax

Knowledge in Web API & Rest API

Knowledge in Third Party API Integration

Education:

Bachelor's (Required)

Experience:

PHP: 3 years (Required)

Laravel: 3 years (Preferred)

CodIgnighter: 3 years (Preferred)

Job Type: Full-time

• Developing front end website architecture.

• Designing user interactions on web pages.

• Developing back end website applications.

• Creating servers and databases for functionality.

• Ensuring cross-platform optimization for mobile phones.

• Ensuring responsiveness of applications.

• Working alongside graphic designers for web design features.

• Seeing through a project from conception to finished product.

• Designing and developing APIs.

• Meeting both technical and consumer needs.

• Staying abreast of developments in web applications and programming languages

• Write “clean”, well-designed code
• Produce detailed specifications
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle
• Follow industry best practices
• Develop and deploy new features to facilitate related procedures and tools if necessary

• Proven software development experience in PHP
• Understanding of open source projects like Joomla, Drupal, Wikis, osCommerce, etc
• Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc
• Good knowledge of relational databases, version control tools and of developing web services

Job Title: Chief Engineer: Deep Learning Compiler Expert

You will collaborate with experts in machine learning, algorithms and software to lead our effort of deploying machine learning models onto Samsung Mobile AI platform.

In this position, you will contribute, develop and enhance our compiler infrastructure for high-performance by using open-source technology like MLIR, LLVM, TVM and IREE.

Necessary Skills / Attributes:

• 6 to 15 years of experience in the field of compiler design and graph mapping.
• 2+ years hands-on experience with MLIR and/or LLVM.
• Experience with multiple toolchains, compilers, and Instruction Set Architectures.
• Strong knowledge of resource management, scheduling, code generation, and compute graph optimization.
• Strong expertise in writing modern standards (C++17 or newer) C++ production quality code along test-driven development principles.
• Comfortable and experienced in software development life cycle - coding, debugging, optimization, testing, and continuous integration.
• Familiarity with parallelization techniques for ML acceleration.
• Experience working on and contributing to an active compiler toolchain codebase, such as LLVM, MLIR, or Glow.
• Experience in deep learning algorithms and techniques, e.g., convolutional neural networks, recurrent networks, etc.
• Experience of developing in a mainstream machine-learning framework, e.g. PyTorch, Tensorflow or Caffe.
• Experience operating in a fast-moving environment where the workloads evolve at a rapid pace.
• Understanding of the interplay of hardware and software architectures on future algorithms, programming models and applications.
• Experience developing innovative architectures to extend the state of the art in DL performance and efficiency.
• Experience with Hardware and Software Co-design.

M.S. or higher degree, in CS/CE/EE or equivalent with industry or open-source experience.

Work Profile:

• Design, implement and test compiler features and capabilities related to infrastructure and compiler passes.
• Ingest CNN graphs in Pytorch/TF/TFLite/ONNX format and map them to hardware implementations, model data-flows, create resource utilization cost-benefit analysis and estimate silicon performance.
• Develop graph compiler optimizations (operator fusion, layout optimization, etc) that are customized to each of the different ML accelerators in the system.
• Integrate open-source and vendor compiler technology into Samsung ML internal compiler infrastructure.
• Collaborate with Samsung ML acceleration platform engineers to guide the direction of inferencing and provide requirements and feature requests for hardware vendors.
• Closely follow industry and academic developments in the ML compiler domain and provide performance guidelines and standard methodologies for other ML engineers.
• Create and optimize compiler backend to leverage the full hardware potential, efficiently optimizing them using novel approaches.
• Evaluate code performance, debug, diagnose and drive resolution of compiler and cross-disciplinary system issues.
• Contribute to the development of machine-learning libraries, intermediate representations, export formats and analysis tools.
• Communicate and collaborate effectively with cross-functional hardware and software engineering teams.
• Champion engineering and operational excellence, establishing metrics and processes for regular assessment and improvement.

Keywords to source candidates

Senior Developer, Deep Learning, Prediction engine, Machine Learning, Compiler

Duties and responsibilities:

• Design and defining architecture of complex web applications and microservices.
• Address and improve any technical issues
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant, and efficient systems

Requirements and Qualifications:

• Previous working experience as a MEAN Stack Developer for 3 years
• BSc/B.tech degree in Computer Science or similar relevant field 
• In-depth knowledge of NodeJS, ExpressJS or Restify
• Experience implementing applications using Angular or React
• Experience creating front end applications using HTML5, Angular, LESS/SASS
• Hands-on experience with JavaScript Development on both client and server-side
• Experience with modern frameworks and design patterns, minimum one-year experience with MEAN stack paradigm
• Knowledge of the following will be considered as an advantage:
• Consumer Web Development Experience for High-Traffic, Public Facing web applications
• Experience with cloud technologies like AWS or google cloud is also a plus
• Creating secure RESTful-based web services in Node js and Express and MongoDB.
• Continuous integration (Jenkins/Hudson) and version control (SVN, Git)