Senior Manager - Research
About Us
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.
upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
- upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
- upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
- upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
- We were also covered by the Financial Times along with other disruptors in Ed-Tech
- upGrad is the official education partner for the Government of India - Startup India program
- Our program with IIIT B has been ranked #1 program in the country in the domain of
- Artificial Intelligence and Machine Learning
Role Summary
As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.
You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.
Roles & Responsibilities
- Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
- Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
- Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
- Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
- Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
- As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
- Design, recruit and moderate research studies regularly (both in-person and remote)
- Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
- Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way
Skills Required
- You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
- You have to lead a team of at least 4 people
- You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
- You know how to analyze and work with design, business, and product data tracking
- You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
- You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
- Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
- You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
- BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus
Shubham Vishwakarma
Full Stack Developer - Averlon
About upGrad
About
upGrad is an online higher education platform. Founded by Ronnie Screwvala, Mayank Kumar, Ravijot Chugh and Phalgun Kompalli in March’ 2015, upGrad provides rigorous industry-relevant programs designed and delivered in collaboration with world-class faculty and industry. Merging the latest technology, pedagogy, and services, upGrad is creating an immersive learning experience – anytime and anywhere.
Through exclusive partnerships with some of the most prominent universities like IIIT-Bangalore, MICA, BITS Pilani, ISB, Cambridge Judge Business School- our aim to impart university education, online.
Learning online can be tough, especially when you have to do it all by yourself. Reasons why you should upskill with UpGrad:
- We provide an engaging experience via our suite of learning applications right from the university applications till you get a job and transition
- We provide structured online courses in collaboration with some of the prominent universities and industry experts
- We co-create a rigorous curriculum in collaboration with these universities to provide the learners with a holistic learning experience
- All our courses are comprehensive, structured and rigorous - delivered online, providing you the flexibility and opportunity of continuous learning
- We conduct regular live lectures with the industry experts and the professors
- Each of our learners is allocated with a dedicated student mentor who helps them chart a career path and motivates them to push themselves
- We provide in-depth feedback on all the assignments, case studies, and projects
- We have delivered 400+ successful career transitions and we’re committed to building careers of tomorrow
- You get access to an alumni network of 3,000+ students across the globe
- We also conduct periodic offline events like Hackathons, Bootcamps, Alumni Nights and connect you not only to the professors and industry experts but the peers in your batch too
- Last but not the last, we provide career assistance and help all the learners with interview preparations, mentorship calls, and job placements even after the completion of the program
Company video
Connect with the team
Company social profiles
Similar jobs
Director of Engineering — Flights Platform
AI-First Travel Commerce · High-Scale Distributed Systems · Marketplace Infrastructure
🌏 The Problem Space
A flight search looks trivially simple. It is anything but.
Every query you fire triggers a choreography of distributed systems operating in real-time — integrating with a dozen airline GDS/NDC providers, computing dynamic fares across inventory buckets and fare rules, ranking thousands of itineraries by relevance and business intent, and returning a ranked, priced, bookable result set — all in under 100ms.
→ Millions of search queries per minute
→ <100ms end-to-end SLA with external API dependencies
→ High-value transactions — a bug here means a missed booking, not a failed render
→ Pricing errors erode trust faster than any other failure mode
We are rebuilding the Flights platform as a real-time commerce engine for Bharat — AI-native from day zero, built to power both B2C consumer journeys and high-stakes B2B enterprise corridors.
This is a once-in-a-decade opportunity to build national-scale flight infrastructure from first principles.
🧠 What You Will Own
You will own the full Flights platform — systems, architecture, and the teams that build them.
Core System Domains:
•Search Systems — high-throughput, low-latency query pipelines returning ranked, bookable options
•Pricing & Fare Engine — dynamic pricing logic, fare rules, promotional overlays, and real-time validation
•Booking & Ticketing — transaction-critical flows requiring strict consistency, idempotency, and zero data loss
•Airline Integrations — managing unreliable external GDS/NDC APIs with retries, circuit-breakers, and reconciliation
•Post-Booking Flows — cancellations, modifications, refunds — correctness at the margin is non-negotiable
Platform Scope:
•High-scale APIs serving consumer apps, B2B enterprise clients, and third-party partners
•Event-driven state machines managing booking workflows across async boundaries
•Observability and reliability infrastructure across all mission-critical flows
Team Scope:
•Lead 15–30+ engineers across multiple product and platform teams
•Manage Engineering Managers and Principal/Staff engineers
•Own hiring, org design, and technical direction
⚙️ Core Engineering Challenges
This role is fundamentally about making the right trade-offs under uncertainty — at scale.
Latency vs. Accuracy — when do you serve a cached fare vs. call a live airline API?
Availability vs. Consistency — graceful degradation at booking time vs. strict price validation
Cost vs. Performance — when is an external API call worth it vs. a cache hit?
Scalability vs. Simplicity — the best system is the one your team can reason about under incident
🤖 AI-First Engineering
AI is not an afterthought. It is load-bearing architecture.
•LLM-powered pricing intelligence — dynamic fare prediction and demand signals
•RAG pipelines for fare rules, refund policy, and support automation
•Agentic booking resolution workflows — autonomous exception handling at scale
•MCP-based orchestration layers for multi-provider integration
⚖️ Key Responsibilities
Architecture & Distributed Systems
•Design and evolve sub-100ms distributed query systems serving millions of concurrent searches
•Build fault-tolerant booking pipelines with strong consistency and durability guarantees
•Drive Kafka-based event architectures for booking state management
Reliability & Observability
•Own 99.99%+ availability for booking and pricing systems
•Build deep observability — metrics, distributed tracing, structured logging, SLOs/SLAs
•Lead post-incident reviews and drive systemic reliability improvements
Business Partnership
•Partner with Product, Revenue, and Partnerships to translate commercial goals into architecture
•Influence platform roadmap, supplier strategy, and long-term technical investment
🛠️ Technology Stack
Backend: Java · Kotlin · Go · Python
Architecture: Microservices · Event-Driven (Kafka) · gRPC
Data: Redis · Aerospike · DynamoDB · Elasticsearch
Cloud: AWS (EKS, EC2, S3)
Observability: Prometheus · Grafana · OpenTelemetry
👤 Who You Are
•12–16 years in backend/distributed systems; 5+ Years in an Engineering Leadership role, led teams of 15–50 engineers
•Built and scaled large B2C + B2B platforms — Travel Tech, FinTech, or high-scale Consumer
•Deep expertise in real-time systems, marketplace dynamics, and external API integration
•Tier-I institute background strongly preferred (IIT / IIIT / NIT / IISC / BITS / VIT / SRM — CSE/ISE)
🚀 Why This Matters
Build national-scale infrastructure for 1.4 billion people
Sit at the intersection of AI · distributed systems · marketplace economics
Define the future of travel commerce in India — from architecture to product
Key Responsibilities:
Project Planning & Coordination:
• Develop detailed project plans for product procurement and delivery of material to jobsite.
• Coordinate with internal teams (design, procurement, logistics, finance, etc.) and external vendors.
• Oversee multiple supply chain projects simultaneously, ensuring timelines and budgets are met.
Client & Stakeholder Communication:
• Serve as the main point of contact for hospitality clients throughout the project lifecycle.
• Provide regular updates to stakeholders on progress, risks, and milestones.
Vendor & Supplier Management:
• Collaborate with approved vendors to ensure timely production and quality compliance.
• Evaluate supplier performance and support procurement team in sourcing decisions.
Logistics & Delivery:
• Manage the scheduling of shipments and delivery to hotels, resorts, or restaurant properties.
• Monitor and resolve any issues related to shipping, customs clearance, or last-mile delivery.
Quality Control & Compliance:
• Ensure products meet required quality and brand standards.
• Adhere to safety, sustainability, and compliance regulations relevant to hospitality supply.
Budget Management:
• Track project costs and variances against budget forecasts.
• Support cost-saving initiatives and report financials as required.
Issuing Sales Orders and Purchase Orders:
• Coordinate with vendors and internal stakeholders to facilitate the issuance of sales orders and purchase orders for materials and services.
• Raising payment timely payment request.
Excel Skills:
• Utilize advanced Excel skills to manage project data, track expenses, and generate reports for analysis.
• Prepare and share expediting reports and project related reports and share with the stake holders.
Bid Revisions:
• Coordinate bid revisions with vendors and internal stakeholders to ensure alignment with project requirements and budget constraints.
• Prepare Change Orders and creating budget for same.
Project Documentation & Close Out Report
• Maintain comprehensive documentation of project activities, including contracts, purchase orders, and correspondence with vendors.
• Prepare project close out reports.
Qualifications:
• Bachelor's degree in architecture, civil engineering, construction management, or a related field.
• 3–5+ years of project management experience in hospitality, supply chain, procurement or site execution works in commercial or residential projects.
• PMP certification or equivalent is a plus.
• Knowledge of FF&E, OS&E, or hospitality procurement preferred.
Skills & Competencies:
• Strong organizational and time management skills.
• Proficiency in project management tools (e.g., MS Project, Monday.com, Asana).
• Excellent communication and negotiation skills.
• Analytical and problem-solving abilities.
• Ability to manage multiple projects under tight deadlines.
Requirements:
1. Background in Civil/Architecture/Interior Design: Bachelor’s degree or equivalent experience in a relevant field.
2. Excellent Communication Skills: Strong verbal and written communication skills in English, with the ability to interact effectively with internal teams and external vendors.
3. Interiors Experience: Previous experience in interior design projects, with a solid understanding of materials, finishes, and construction processes.
4. Estimation Experience: Proficiency in project estimation techniques, with the ability to accurately forecast costs and timelines.
5. Excel Skills: Advanced proficiency in Microsoft Excel, including functions, formulas, and data analysis tools.
6. Vendor Management: Demonstrated experience in coordinating with vendors, negotiating contracts, and resolving issues in a timely manner.
SENIOR DESIGN ENGINEER
ROLE AND RESPONSIBILITIES
Getting development inputs from Design Manager .
Field visit for observing technical requirement.
Design review meeting held with design team.
Preparation of Development Plan.
Concept modelling creation.
Design review meeting held with Design team.
Complete modelling of prototype machine,Special Tools and Welding Fixtures.
Get project budget amount from Management.
Preparation of BOM in Excel as per our company standards.
Making Sheet metal and machining component design and fabrication, in that Laser Cutting Drawing, Bending drawing, Machining drawing, Welding Drawings, Assembly Drawing, GA Drawing,Product Catalogue and SOP from SOLIDWORKS and AUTOCAD.
Quality plan creation.
Design review meeting held with Production team.
Bought out items, Sheet metal Bending,Laser cutting, Welding, Powder coating and machining process followup.
Inspection of Prototype machine components as per quality plan.
Assembly of prototype machine .
Product verification at in house.
Product validation at field.
Handover the product to production includes the following documents.
l Maintaining Design documents securely as soft copy in drive and Hard copy
1. BOM
2. Manufacturing Drawings
3. Assembly Drawings
4. Quality Plan and Standard component specification
5. Components image list
6. SOP
7. Installation drawings
8. Service manuals
ECN execution for existing product upgradation and solving problems .
Value engineering of existing products.
Machine BOM cost workout.
Leading team members and allocate their works and monitoring.
Java
Spring BootRequired Skills:
- 3+ year of experience in Development in JAVA technology.
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
- Microservices
- Any Caching Mechanism
- Good at problem solving
Good to Have Skills:
- 4+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem solving skills.
- Ability to work in a fast paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.
.NET
C#JD for .Net:
• Strong knowledge on C#, Asp.Net Web forms and Web API
• Experience with Bootstrap, jQuery and Responsive web designing
• Experience with SQL server, Stored Procedure and performance tuning
• Excellent Problem solving, communication and Debugging skills
• Ability to learn and work on new technology in a short span of time
• Extensive experience with Object- Oriented Programming and Design patterns.
• Knowledge on .NET Core, Elastic Search, Knockout JS, Windows services are added advantage.
PHP
Laravel
CodeIgniterAbout the company
SuperHuman Race is a technology start-up that offers measurement of 360 ̊ sustainability,
ESG and CSR automation, alignment with compliance requirements, and experiential
employee engagement. Our product is a category-creating technology implementation that
automates program management, compliance, and reporting including automated
reporting for international frameworks like GRI, GRESB, DJSI, CDP, etc.
We use data analytics, behavioral dynamics, good gaming, and impact blockchain to deliver
social purpose to companies while fulfilling their compliance requirements. This approach
has a demonstrated 4X return on profitability and generates tremendous Earned PR and
brand equity for corporates. Over 30% of our growing global clientele comprises Fortune
500 companies.
Our founding team brings 50+ years of leadership experience with Fortune 500 companies
in India & North America. Along with this, our high-performing diverse teams combine
experiences from more than 20 countries and a wide range of industries and disciplines
including aerospace, real estate, banking, social impact implementation, advanced
technology, manufacturing, sustainability, advertising, etc. Our work, as well as our
business practices, have been recognized as game-changing best practices by the United
Nations, the Commonwealth, NITI Aayog, Ministry of Earth Sciences (Government of India),
TERI, etc.!
We are an equal-opportunity employer - more than 50% of our business and technical
leadership roles are held by women.
We are looking for a PHP Developer responsible for managing back-end services and
the interchange of data between the server and the users. Your primary focus will be
the development of all server-side logic, definition, and maintenance of the central
database, and ensuring high performance and responsiveness to requests from the
front-end. You will also be responsible for integrating the front-end elements built by
your co-workers into the application. Therefore, a basic understanding of front-end
technologies is necessary as well.
Responsibilities
● Integration of user-facing elements developed by front-end developers
● Build efficient, testable, and reusable PHP modules
● Solve complex performance problems and architectural challenges
● Integration of data storage solutions
Skills And Qualifications
● Strong knowledge of Core PHP
● Understanding the fully synchronous behavior of PHP
● Understanding of MVC design patterns
● Intermediate to Advanced knowledge of MySQL, JavaScript, and AJAX
● Basic understanding of technologies such as HTML5, React.js, Node.js, and CSS3
● Knowledge of object-oriented PHP programming
● Evolved Understanding of accessibility and security compliance
● Strong knowledge of the common PHP or web server exploits and their
solutions
● Understanding fundamental design principles behind a scalable application
● User authentication and authorization between multiple systems, servers, and
environments
● Integration of multiple data sources and databases into one system
● Familiarity with the limitations of PHP as a platform and its workarounds
● Creating database schemas that represent and support business processes
● Proficient understanding of code versioning tools, such as Git
The Ideal Candidate will have:
● A graduate or postgraduate degree in Computer Science or IT Engineering
● 2+ years of work experience developing commercially successful web products
● Experience with analytics and process automation
● Attention to detail and a disciplined mind
● Extraordinary analytical and logical prowess
● Common Sense and Curiosity
EQUAL OPPORTUNITY EMPLOYER :
The SuperHuman Race is an equal opportunity employer and we highly value transparency.
Everything that matters in our decision-making process regarding this position is clearly
outlined in this job description
React.js
NodeJS (Node.js)
Angular (2+)
AngularJS (1.x)
MongoDBResponsibilities
- Writing code for both the front end and the back end using MERN stack [MongoDB, Express.js, React.js and Node. js]
- Creating RESTful API with Node.js
- Maintaining all the required documents for your project.
- Constantly coming up with new ideas and also implementing them to improve the app’s performance.
- Writing code for the app logic as well as the business logic using Reducers, Actions and Redux framework.
- Create Unit and Integration tests to ensure the quality of code
Skills
- At iDC, we value your skills more than your background and some certificates. Attempting the assignment will be your door to the opportunity.
- Knowledge of the database and familiarity with the schema design in NoSQL (i.e MongoDB)
- A good understanding of the Software Development Lifecycle
- Knowledge of API design and development using REST
- Good understanding of object-oriented programming(OOP) and OOP patterns.
- Again, You don’t have to know it all in-depth but you should know how to dig the internet for finding the solutions.
Python5-7 years of experience in Data Engineering with solid experience in design, development and implementation of end-to-end data ingestion and data processing system in AWS platform.
2-3 years of experience in AWS Glue, Lambda, Appflow, EventBridge, Python, PySpark, Lake House, S3, Redshift, Postgres, API Gateway, CloudFormation, Kinesis, Athena, KMS, IAM.
Experience in modern data architecture, Lake House, Enterprise Data Lake, Data Warehouse, API interfaces, solution patterns, standards and optimizing data ingestion.
Experience in build of data pipelines from source systems like SAP Concur, Veeva Vault, Azure Cost, various social media platforms or similar source systems.
Expertise in analyzing source data and designing a robust and scalable data ingestion framework and pipelines adhering to client Enterprise Data Architecture guidelines.
Proficient in design and development of solutions for real-time (or near real time) stream data processing as well as batch processing on the AWS platform.
Work closely with business analysts, data architects, data engineers, and data analysts to ensure that the data ingestion solutions meet the needs of the business.
Troubleshoot and provide support for issues related to data quality and data ingestion solutions. This may involve debugging data pipeline processes, optimizing queries, or troubleshooting application performance issues.
Experience in working in Agile/Scrum methodologies, CI/CD tools and practices, coding standards, code reviews, source management (GITHUB), JIRA, JIRA Xray and Confluence.
Experience or exposure to design and development using Full Stack tools.
Strong analytical and problem-solving skills, excellent communication (written and oral), and interpersonal skills.
Bachelor's or master's degree in computer science or related field.
HTML/CSS
Adobe Illustrator
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon