Senior Manager - Research
About Us
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.
upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
- upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
- upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
- upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
- We were also covered by the Financial Times along with other disruptors in Ed-Tech
- upGrad is the official education partner for the Government of India - Startup India program
- Our program with IIIT B has been ranked #1 program in the country in the domain of
- Artificial Intelligence and Machine Learning
Role Summary
As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.
You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.
Roles & Responsibilities
- Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
- Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
- Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
- Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
- Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
- As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
- Design, recruit and moderate research studies regularly (both in-person and remote)
- Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
- Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way
Skills Required
- You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
- You have to lead a team of at least 4 people
- You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
- You know how to analyze and work with design, business, and product data tracking
- You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
- You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
- Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
- You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
- BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

About upGrad
About
upGrad is an online higher education platform. Founded by Ronnie Screwvala, Mayank Kumar, Ravijot Chugh and Phalgun Kompalli in March’ 2015, upGrad provides rigorous industry-relevant programs designed and delivered in collaboration with world-class faculty and industry. Merging the latest technology, pedagogy, and services, upGrad is creating an immersive learning experience – anytime and anywhere.
Through exclusive partnerships with some of the most prominent universities like IIIT-Bangalore, MICA, BITS Pilani, ISB, Cambridge Judge Business School- our aim to impart university education, online.
Learning online can be tough, especially when you have to do it all by yourself. Reasons why you should upskill with UpGrad:
- We provide an engaging experience via our suite of learning applications right from the university applications till you get a job and transition
- We provide structured online courses in collaboration with some of the prominent universities and industry experts
- We co-create a rigorous curriculum in collaboration with these universities to provide the learners with a holistic learning experience
- All our courses are comprehensive, structured and rigorous - delivered online, providing you the flexibility and opportunity of continuous learning
- We conduct regular live lectures with the industry experts and the professors
- Each of our learners is allocated with a dedicated student mentor who helps them chart a career path and motivates them to push themselves
- We provide in-depth feedback on all the assignments, case studies, and projects
- We have delivered 400+ successful career transitions and we’re committed to building careers of tomorrow
- You get access to an alumni network of 3,000+ students across the globe
- We also conduct periodic offline events like Hackathons, Bootcamps, Alumni Nights and connect you not only to the professors and industry experts but the peers in your batch too
- Last but not the last, we provide career assistance and help all the learners with interview preparations, mentorship calls, and job placements even after the completion of the program
Company video


Connect with the team
Similar jobs
Web Farm House Looking For A Creative Graphic Designer.
1. Creating visual concepts to communicate ideas effectively. This includes developing graphics for websites, advertisements, and print materials, while also ensuring designs align with brand guidelines and objectives.
2. Collaborating with clients and teams to understand requirements and incorporate feedback, ultimately translating abstract ideas into compelling visual representations.
Backend Developer (8+ Years Experience)
Position: Expert Backend Developer/Architect
Engagement: Freelance/Contract
Location: Remote (Global)
Experience: 8+ years
Requirements:
• 8+ years of backend development and architecture
• Expert-level knowledge in multiple backend technologies
• System design and distributed systems expertise
• Proven ability to scale applications to high traffic
• Experience optimizing for performance and cost
• Technical leadership background
• Advanced security implementation knowledge
Application Process: Create your profile on our platform, submit your portfolio, GitHub profile, or sample projects.
understand and interpret data within the context of the product / business -
solve problems and distill data into actionable recommendations.
Strong communication skills with the ability to confidently work with cross-
functional teams across the globe and to present information to all levels of the
organization.
Intellectual and analytical curiosity - initiative to dig into the why, what & how.
Strong number crunching and quantitative skills.
Advanced knowledge of MS Excel and PowerPoint.
Good hands-on SQL
Experience within Google Analytics, Optimize, Tag Manager and other Google Suite tools
Understanding of Business analytics tools & statistical programming languages - R, SAS, SPSS, Tableau is a plus
Inherent interest in e-commerce & marketplace technology platforms and broadly in the consumer Internet & mobile space.
Previous experience of 1+ years working in a product company in a product analytics role
Strong understanding of building and interpreting product funnels.
Who Are We?
At AutoVRse, we build the finest, customized Virtual and augmented Reality (VR/AR) applications, helping enterprises harness the power of immersive technologies across several key functions. Combining our photo-realistic visualizations with interactive virtual environments, we have partnered with firms like Shell, Bosch, Accenture, Aditya Birla Group, Godrej, and TVS Motors to deploy VR experiences in India, Singapore, Australia, Germany and the USA.
What Will You Work On?
You will join the game studio team within AutoVRse, helping build District M, a VR, rhythm-based platformer, a first-of-its-kind for an indie studio out of India. As a core part of this team, you will play an instrumental role in creating this game and ushering in the next era of immersive gaming.
- We launched a free demo on Oculus Applab, and a lot of content creators/gamers are in love with it!
- Our official game trailer was featured in the UploadVR Summer Showcase, 2022 - earlier this year.
- We've recently become a part of the "PlayStation Partner" program and will soon be working on making our game accessible across VR platforms.
As a Game Developer, you will work closely with the design and production art teams to create mechanics and components that are a core part of the gameplay. We hire people with a broad set of technical skills, who have a passion for gaming and are excited to create diverse, impactful and memorable experiences for our user base. Your enthusiasm to take on new problems is what will help us push the boundaries of what is possible in VR games today.
What Can You Look Forward To?
- Build multi-platform VR games (starting with District M), for - Meta Quest 2, PSVR etc.
- Ideating, and implementing game mechanics from a prototype stage to a fully polished game.
- Participate in the feature / mechanics-definition process, along with the Design and Art teams.
- Collaborate closely with other engineers, production artists and level designers.
- Manage individual project priorities, deadlines and deliverables.
- Working in and growing along with an ambitious, accelerating, early-stage game studio.
Mandatory Qualities:
1. Experience in game development workflows, engines, processes and tools.
2. Demonstrated ability of building polished mechanics and systems built with scalable code practices.
3. Thorough knowledge of OOP (Object-Oriented Programming), Data Structures and Algos.
4. Basic idea of 3D Design concepts - modelling / geometry, texturing, lighting, maps etc.
Good-To-Haves:
1. Experience with Virtual Reality (VR), including but not limited to 3D Graphics, OpenGL et al.
2. Knowledge of VCS (Version-Control Systems) such as Git, Unity Collab / similar.
3. Knowledge of Object-Oriented Design (OOD), Design Patterns, 3D Math, UI, Animation.
4. Knowledge of 3D Design Tools such as Blender, Substance Painter/Design, 3dsMax / Maya etc.
5. 1-2 years of game / VR development experience with Unity, Unreal Engine, C # et al.
Salary Range: ₹ 5,00,000 - 12,00,000 PER ANNUM
3-5 years experience in the field of Accounting, Compliance's and Taxation.
Statutory Audit, Internal Audits, Tax Audits, Fixed Assets Audits, Finalization of books of accounts of non-corporate entities including Cash Flow Statements. Preparation & Filing of Income Tax Returns, GST Returns, TDS, Finance and Company matter related assignments as well as Concurrent Audits.
A good working knowledge of Microsoft Office/Excel.
Self-motivated and good written and verbal communication skills.
Ability to handle multiple task.
Have excellent knowledge of Tally Software, GST, Bank Reconciliation, Filling, TDS, Tax, SAP etc.
- Opening and developing franchise outlets across East.
- Identifying interested parties, meeting them and convincing them to take franchises.
- Devising ways to increase profitability of franchise.
- Setting up the franchising model.
- Generating and Closing Leads for Franchise Sale.
- Being responsible for expanding the franchising network for the company and effectively managing it.
- Meeting potential franchisees by growing, maintaining, and leveraging the network.
- Researching and building relationships with new & existing franchisees.
- Responsible for Planning, approaching and pitching.
- Identifying potential business deals by contacting potential partners, discovering and exploring opportunities.
- Responsible for Sales forecasting and growth of business.
Desired Candidate Profile
What you need to have:
- Demonstrable industry experience of 2-4 years
- Excellent Communication and Negotiation Skills
- Good at Decision making
- Strong Analytical Skills

- Bachelors or Masters degree in Computer Science, Computer Engineering or a related field. We look for expertise over the degree/college name!
- 3 to 7 years of work experience in Django development.
- Thorough understanding of MySql, MongoDB and Elastic Search
- Thorough understanding of Queuing system Celery/Redis/RabbitMQ/Kafka
- Experience integrating APIs and Graphql (Graphene) services
- Thorough understanding of caching mechanism in web development
- Comfortable with development over Linux
- Comfortable with Git version control system
- Knowledge of React js/React Native and NodeJs will be Advantage
- Experience in Business Analytics/AI/ML/BigData will be a big plus
Responsibilities :
- Lead team of engineers and tackle one or two modules independently of high traffic web portal
- Liaison with System Architects to develop and deliver performant systems
- Establish good development processes


About Turing:
Turing enables U.S. companies to hire the world’s best remote software engineers. 100+ companies including those backed by Sequoia, Andreessen, Google Ventures, Benchmark, Founders Fund, Kleiner, Lightspeed, and Bessemer have hired Turing engineers. For more than 180,000 engineers across 140 countries, we are the preferred platform for finding remote U.S. software engineering roles. We offer a wide range of full-time remote opportunities for full-stack, backend, frontend, DevOps, mobile, and AI/ML engineers.
We are growing fast (our revenue 15x’d in the past 12 months and is accelerating), and we have raised $14M in seed funding (https://tcrn.ch/3lNKbM9">one of the largest in Silicon Valley) from:
- Facebook’s 1st CTO and Quora’s Co-Founder (Adam D’Angelo)
- Executives from Google, Facebook, Square, Amazon, and Twitter
- Foundation Capital (investors in Uber, Netflix, Chegg, Lending Club, etc.)
- Cyan Banister
- Founder of Upwork (Beerud Sheth)
We also raised a much larger round of funding in October 2020 that we will be publicly announcing over the coming month.
Some articles about Turing:
- https://techcrunch.com/2020/08/25/turing-raises-14m-to-help-source-vet-place-and-manage-remote-developers-in-tech-jobs/">TechCrunch: Turing raises $14M seed to help source, vet, place, and manage remote developers
- https://www.theinformation.com/articles/six-startups-prospering-during-coronavirus">The Information: Six Startups Prospering During Coronavirus
- https://medium.com/@cyanbanister/turing-helps-the-world-level-up-ff44b4e6415d">Cyan Banister: Turing Helps the World Level Up
- https://turing.com/boundarylessblog/2019/10/the-future-of-work-is-remote/the-future-of-work/">Jonathan Siddharth (Turing CEO): The Future of Work is Remote.
Turing is led by successful repeat founders Jonathan Siddharth and Vijay Krishnan, whose last A.I. company leveraged elite remote talent and had a successful acquisition. (https://techcrunch.com/2017/02/23/revcontent-acquires-rover/">Techcrunch story). Turing’s leadership team is composed of ex-Engineering and Sales leadership from Facebook, Google, Uber, and Capgemini.
About the role:
Software developers from all over the world have taken 200,000+ tests and interviews on Turing. Turing has also recommended thousands of developers to its customers and got customer feedback in terms of customer interview pass/fail data and data from the success of the collaboration with a U.S customer. This generates a massive proprietary dataset with a rich feature set comprising resume and test/interview features and labels in the form of actual customer feedback. Continuing rapid growth in our business creates an ever-increasing data advantage for us.
We are looking for a Machine Learning Scientist who can help solve a whole range of exciting and valuable machine learning problems at Turing. Turing collects a lot of valuable heterogeneous signals about software developers including their resume, GitHub profile and associated code and a lot of fine-grained signals from Turing’s own screening tests and interviews (that span various areas including Computer Science fundamentals, project ownership and collaboration, communication skills, proactivity and tech stack skills), their history of successful collaboration with different companies on Turing, etc.
A machine learning scientist at Turing will help create deep developer profiles that are a good representation of a developer’s strengths and weaknesses as it relates to their probability of getting successfully matched to one of Turing’s partner companies and having a fruitful long-term collaboration. The ML scientist will build models that are able to rank developers for different jobs based on their probability of success at the job.
You will also help make Turing’s tests more efficient by assessing their ability to predict the probability of a successful match of a developer with at least one company. The prior probability of a registered developer getting matched with a customer is about 1%. We want our tests to adaptively reduce perplexity as steeply as possible and move this probability estimate rapidly toward either 0% or 100%; maximize expected information-gain per unit time in other words.
As an ML Scientist on the team, you will have a unique opportunity to make an impact by advancing ML models and systems, as well as uncovering new opportunities to apply machine learning concepts to Turing product(s).
This role will directly report to Turing’s founder and CTO, https://www.linkedin.com/in/vijay0/">Vijay Krishnan. This is his https://scholar.google.com/citations?user=uCRc7DgAAAAJ&hl=en">Google Scholar profile.
Responsibilities:
- Enhance our existing machine learning systems using your core coding skills and ML knowledge.
- Take end to end ownership of machine learning systems - from data pipelines, feature engineering, candidate extraction, model training, as well as integration into our production systems.
- Utilize state-of-the-art ML modeling techniques to predict user interactions and the direct impact on the company’s top-line metrics.
- Design features and builds large scale recommendation systems to improve targeting and engagement.
- Identify new opportunities to apply machine learning to different parts of our product(s) to drive value for our customers.
Minimum Requirements:
- BS, MS, or Ph.D. in Computer Science or a relevant technical field (AI/ML preferred).
- Extensive experience building scalable machine learning systems and data-driven products working with cross-functional teams
- Expertise in machine learning fundamentals, applicable to search - Learning to Rank, Deep Learning, Tree-Based Models, Recommendation Systems, Relevance and Data mining, understanding of NLP approaches like W2V or Bert.
- 2+ years of experience applying machine learning methods in settings like recommender systems, search, user modeling, graph representation learning, natural language processing.
- Strong understanding of neural network/deep learning, feature engineering, feature selection, optimization algorithms. Proven ability to dig deep into practical problems and choose the right ML method to solve them.
- Strong programming skills in Python and fluency in data manipulation (SQL, Spark, Pandas) and machine learning (scikit-learn, XGBoost, Keras/Tensorflow) tools.
- Good understanding of mathematical foundations of machine learning algorithms.
- Ability to be available for meetings and communication during Turing's "coordination hours" (Mon - Fri: 8 am to 12 pm PST).
Other Nice-to-have Requirements:
- First author publications in ICML, ICLR, NeurIPS, KDD, SIGIR, and related conferences/journals.
- Strong performance in Kaggle competitions.
- 5+ years of industry experience or a Ph.D. with 3+ years of industry experience in applied machine learning in similar problems e.g. ranking, recommendation, ads, etc.
- Strong communication skills.
- Experienced in leading large-scale multi-engineering projects.
- Flexible, and a positive team player with outstanding interpersonal skills.



