UX Researcher Lead

at upGrad

UX Researcher Lead

upGrad

Company

Home

UX Researcher Lead

at upGrad

Posted by Priyanka Muralidharan

6 - 10 yrs

₹20L - ₹35L / yr

Remote, Bengaluru (Bangalore), Mumbai

Skills

User Experience (UX) Design

User Research

User stories

Psychology

Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
We were also covered by the Financial Times along with other disruptors in Ed-Tech
upGrad is the official education partner for the Government of India - Startup India program
Our program with IIIT B has been ranked #1 program in the country in the domain of
Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
Design, recruit and moderate research studies regularly (both in-person and remote)
Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
You have to lead a team of at least 4 people
You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
You know how to analyze and work with design, business, and product data tracking
You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

Senior Manager - Research

About Us

upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
We were also covered by the Financial Times along with other disruptors in Ed-Tech
upGrad is the official education partner for the Government of India - Startup India program
Our program with IIIT B has been ranked #1 program in the country in the domain of
Artificial Intelligence and Machine Learning

Role Summary

Roles & Responsibilities

Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
Design, recruit and moderate research studies regularly (both in-person and remote)
Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
You have to lead a team of at least 4 people
You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
You know how to analyze and work with design, business, and product data tracking
You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

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About upGrad

Founded :

2015

Type :

Product

Size :

100-500

Stage :

Raised funding

About

upGrad is an online higher education platform. Founded by Ronnie Screwvala, Mayank Kumar, Ravijot Chugh and Phalgun Kompalli in March’ 2015, upGrad provides rigorous industry-relevant programs designed and delivered in collaboration with world-class faculty and industry. Merging the latest technology, pedagogy, and services, upGrad is creating an immersive learning experience – anytime and anywhere.

Through exclusive partnerships with some of the most prominent universities like IIIT-Bangalore, MICA, BITS Pilani, ISB, Cambridge Judge Business School- our aim to impart university education, online.

Learning online can be tough, especially when you have to do it all by yourself. Reasons why you should upskill with UpGrad:

We provide an engaging experience via our suite of learning applications right from the university applications till you get a job and transition
We provide structured online courses in collaboration with some of the prominent universities and industry experts
We co-create a rigorous curriculum in collaboration with these universities to provide the learners with a holistic learning experience
All our courses are comprehensive, structured and rigorous - delivered online, providing you the flexibility and opportunity of continuous learning
We conduct regular live lectures with the industry experts and the professors
Each of our learners is allocated with a dedicated student mentor who helps them chart a career path and motivates them to push themselves
We provide in-depth feedback on all the assignments, case studies, and projects
We have delivered 400+ successful career transitions and we’re committed to building careers of tomorrow
You get access to an alumni network of 3,000+ students across the globe
We also conduct periodic offline events like Hackathons, Bootcamps, Alumni Nights and connect you not only to the professors and industry experts but the peers in your batch too
Last but not the last, we provide career assistance and help all the learners with interview preparations, mentorship calls, and job placements even after the completion of the program

We provide an engaging experience via our suite of learning applications right from the university applications till you get a job and transition
We provide structured online courses in collaboration with some of the prominent universities and industry experts
We co-create a rigorous curriculum in collaboration with these universities to provide the learners with a holistic learning experience
All our courses are comprehensive, structured and rigorous - delivered online, providing you the flexibility and opportunity of continuous learning
We conduct regular live lectures with the industry experts and the professors
Each of our learners is allocated with a dedicated student mentor who helps them chart a career path and motivates them to push themselves
We provide in-depth feedback on all the assignments, case studies, and projects
We have delivered 400+ successful career transitions and we’re committed to building careers of tomorrow
You get access to an alumni network of 3,000+ students across the globe
We also conduct periodic offline events like Hackathons, Bootcamps, Alumni Nights and connect you not only to the professors and industry experts but the peers in your batch too
Last but not the last, we provide career assistance and help all the learners with interview preparations, mentorship calls, and job placements even after the completion of the program

Connect with the team

Arthi Velmurugan

abhigya shukla

Omkar Pradhan

Kechit Goyal

Sakshi Jain

Priyanka Muralidharan

Pooja Patel

Nihar Hatkar

Avani M

parth shah

Prakash Rengarajan

Rahul Banik

Anurag Varma

Anshuman Agrahari

Akshada Date

Vineet Thakkar

Hari Prasad

Aishwarya Kothari

Yogesh Pati

Company social profiles

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Communication Skills

Supply Chain Management (SCM)

We are looking for a Solution Architect to join the WyngCommerce team. As a SA, you will be responsible for doing client research, conducting workshops and product walkthrough with potential clients. This is a client facing role which will require you to own key client relationships in the early phase of our interaction with them. You will be trained to be a subject matter expert on our product & you will be responsible to explain clients how our product drives benefits for them. This is very challenging role as each client has different levels of data and process maturity. You need to identify what drives different stakeholders within the client teams and then explain them how we can drive benefits for the relevant stakeholder. Given that the product is also getting developed, you will also drive critical inputs to the product team as you will be the closest to the end customer. You will be wearing multiple hats and in a lot of cases help define playbook for key demand generation functions within the company. There will a lot of opportunities to grow within business development, marketing & client delivery teams. You will directly work with the founders & witness the transition of the company from a start-up to a high-growth company. While you will be based out of Bangalore, this is a travel role & will require you to travel frequently to cities like Mumbai & Delhi. You will have the following responsibilities: 1. Develop customized pitches for each client with relevant product details & case studies 2. Develop and manage relationships with key stakeholders within potential clients 3. Hold in-person meetings and white board sessions with different client stakeholders for product demo, pitches, etc. You will be a subject matter expert on the product 4. Understand client’s supply chain set up, current process, organization structure and data maturity to come up with phase-wise roll out plans 5. Post deal closure, define clear deliverables & phases of engagement to the client delivery team and manage the transition of the client form business development to client delivery phase 6. Formulate and execute different non-linear strategies for lead generation 7. Attend industry conferences and pitch the product to different potential customers & partners Requirements: • Undergraduate from Engineering streams • 1-4 years of Work Experience • At-least 1 year in client facing roles (can be roles like business development, account management & client delivery) • Excellent communication (written/verbal) skills, including delivering presentations • Excellent analytical thinking and problem solving skills (on the spot) • Adept with quick data analysis on spreadsheets • High interest in understanding machine learning & it’s business applications (prior experience is better, but not mandatory) • Interest in supply chain & merchandising domains, Appreciation of how machine learning can drive benefits in the above domains (prior experience is not mandatory) The role will need you to empathize with clients and think about challenges and problems form their perspective.

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