Sr Researcher

EXCITED ABOUT YOUR TASKS?

• Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
• Act as the single point of contact for client communication related to service delivery performance and improvements.
• Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
• Drive continual service improvement initiatives and process optimizations.
• Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
• Ensure smooth onboarding and transition of new projects and services.
• Conduct regular service reviews with internal stakeholders and clients.
• Handle escalations effectively and ensure timely resolution.
• Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
• Prepare and present reports on service performance, risk mitigation, and improvements.
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WHAT WILL YOU NEED TO SUCCEED?

• MBA in Marketing/management or a related field. 
• Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
• Excellent problem-solving, stakeholder management, and communication skills.
• Experience managing service teams and delivering services across various technologies or domains.
• Ability to manage multiple projects and clients simultaneously.
• Proven track record of improving client satisfaction and operational efficiency.
•  Familiarity with CRM tools and customer success platforms is a plus.
• Ability to think critically and address client concerns efficiently.

Job Title: Practical Coordinator

Location: Mumbai

Employment Type: Full-time, In-Office Work (6 days per week)

Job Description:

• Conduct outbound calls to students who have completed their theory classes to assist them in scheduling their practical training sessions as part of the Personal Training Course.

• Manage incoming requests from students across various communication channels, including phone calls, emails, WhatsApp, and messages, ensuring effective communication and clarity regarding practical training schedules.

• Maintain and update practical scheduling data in Excel and Google Sheets, ensuring accuracy and accessibility for all relevant Stakeholders.

• Generate and distribute scheduling reports for review, tracking, and reference purposes.

If anyone intt then apply through link:-  https://tiny.cc/NGtalent  

Role : Senior Engineer Infrastructure

Key Responsibilities:

● Infrastructure Development and Management: Design, implement, and manage robust and scalable infrastructure solutions, ensuring optimal performance,security, and availability. Lead transition and migration projects, moving legacy systemsto cloud-based solutions.

● Develop and maintain applications and services using Golang.

● Automation and Optimization: Implement automation tools and frameworksto optimize operational processes. Monitorsystem performance, optimizing and modifying systems as necessary.

● Security and Compliance: Ensure infrastructure security by implementing industry best practices and compliance requirements. Respond to and mitigate security incidents and vulnerabilities.

Qualifications:

● Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).

● Good understanding of prominent backend languageslike Golang, Python, Node.js, or others.

● In-depth knowledge of network architecture,system security, infrastructure scalability.

● Proficiency with development tools,server management, and database systems.

● Strong experience with cloud services(AWS.), deployment,scaling, and management.

● Knowledge of Azure is a plus

● Familiarity with containers and orchestration services,such as Docker, Kubernetes, etc.

● Strong problem-solving skills and analytical thinking.

● Excellent verbal and written communication skills.

● Ability to thrive in a collaborative team environment.

● Genuine passion for backend development and keen interest in scalable systems. 

Inside Sales Executive –Singapore Region

Location: Delhi – Mohan Co-operarative, Mathura Road ( Hybrid Model) Experience:2– 4 Years

Requirements: Immediate joining required

Lagozon is a leading technology service provider with experience in providing a comprehensive portfolio of Consulting and Service Offerings in the niche technology area of Data Analytics and RPA solutions. Lagozon offers state-of-the-art solutions to Retail, Manufacturing, Logistics & Distribution, Telecom & Media, and BFSI Industries. With rich domain knowledge and technology expertise spanning multiple platforms, Lagozon offers solutions that deliver quantifiable value in the form of revenue growth and better risk management. With multiple relationships built by delivering innovative solutions, Lagozon has become a trusted advisor for its customers globally. We are looking for Inside Sales Executive for our Organisation.

Roles and Responsibilities include but are not limited to :

• 2+ years of inside-sales experience (preferably B2B), ideally with high-volume prospecting and outreach

• Experience in Singapore IT Sales.

• Comfortable working in Singapore time zone shifts.

• The Associate would be responsible for making enhanced outbound calls following a diligent process toward converting leads

• Actively seek out new sales opportunities through cold calling, networking and social media.

• Intensely following up with the prospects and closing the sales within the sales cycle

• Achieving the weekly targets in a performance-driven competitive environment

• Scheduling direct meetings (in the Singapore) for the Management with new clients through targeted outbound campaigns.

• Well-equipped in handling the complete sales cycle from Lead sourcing to Lead closure

Skills/Abilities :

• Exceptional communicator and influencer who can deliver sales pitches like a charm

• Confident and persevering risk-taker who thrives in a high-performance high-growth environment

• Good Communication skills (Fluency in English)

• Preferred existing experience working IT Companies.

• Work with our proprietary Java and Kotlin based SDK to find performance and functionality-related issues.
•  Working with in-house Dashboards to perform testing of UI and APIs.
• Collaborating with teams to create test documents.
• Planning and task management in congruence with the Leadership Team.

WHAT ARE WE LOOKING FOR?

• Expertise in testing different QA Methodologies black box, white box, and gray box for both web UIs and backends both manually and automation.
• Ability to code and maintain back-end automation frameworks written in distributed programming languages such as Python.
• Ability to automate Android applications using tools such as Appium.
• Hands-on experience on API testing and testing tools like Postman, Rest-Assured, or other API testing tools.
• Experience working with Proxy tools like Charles Proxy, Fiddler.
• Excellent in test strategizing, planning, estimation, execution, and reporting.
• Working knowledge of Agile scrum methodologies Strong debugging, problem-solving, interpersonal and troubleshooting skills.

SKILLS AND ABILITIES:

• Python or Java Appium
•  Rest-Assured or Postman
• Fiddler or Charles Proxy
• Black Box testing
• White Box testing

WHAT'S IN IT FOR YOU?

• An opportunity to be a part of a fast scaling start-up in the AdTech space that offers unmatched services and products.
• To work with a team of young enthusiasts who are always upbeat and self-driven to achieve bigger milestones in shorter time spans.
•  A workspace, that is wide open as per open door policy at the company, located in the happening center of Bangalore
• A well-fed stomach makes the mind work better and therefore- free lunch with a wide variety on all working days of the week, a stocked up pantry to satiate your want for munchies, a Foosball table to burst stress and above all a great working environment.
• We believe that we grow as you grow. Once you are a part of our team, your growth also becomes essential to us, and in order to make sure that happens, there are timely formal and informal feedback sessions.

• 5+ years’ experience in developing applications for iOS using Swift 5.
• Hands-on experience in developing and integrating mobile applications for iPhone & iPad (both orientations)
• Knowledge of JSON/REST API, web services and related technologies.
• Experience with design Guidelines, UI and UX design.
• Prior experience in submitting and maintaining iOS Apps on Apple Store & TestFlight would be a plus
• Hands-on experience working with 3rd party SDKs, Libraries and APIs
• Experience with offline storage, threading, and performance tuning.
• Familiarity with cloud message APIs and push notifications.
• Familiar with Apple Human Interface Guidelines
• Dynamic design handling
• Gamification
• Strong problem-solving skills

• Should also be proficient in using Adaptive Layouts

Responsibilities and Duties

• Understand project, strategise development plans and deliver on time with utmost quality.
• Maintaining and supporting multiple projects and deadlines
• Volunteer in creating new apps and improvise existing apps.
• Stay in touch with market trends and new technologies.

Job Type: Full-time

• Employee need to attend the calls and help the existing customer with there queries .
• There are no Targets 
• No sales
• Inbound Process.

Facility :

1. Pick and drop
2. Rotational Shifts
3. Rotational offs
4. Bank Holidays offs