11+ User Research Jobs in Chennai | User Research Job openings in Chennai

We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients.

UI/UX Designer responsibilities include gathering user requirements, designing graphic elements and building navigation components. To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you.

Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us grow our customer base.

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images
  
  

• Proven work experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• BSc in Design, Computer Science or relevant field

Job Title: Backend Support Executive

Employment Type: Full-Time 

Hiring for: Savyasasy Software Solutions Pvt Ltd (Hiring Supported by Greatify)

Product: School Chimes – School Management Software

Location: Teynampet, Chennai

Salary Range: ₹15,000 – ₹25,000 per month

About the Company:

Savyasasy Software Solutions Private Limited is a growing technology company committed to transforming the education sector through innovative digital solutions. Our flagship product, School Chimes, helps schools streamline their administrative, academic, and communication processes with ease and efficiency.

Position Overview:

We are looking for a proactive and detail-oriented Backend Support Executive to join our support team. The role involves providing technical and operational support to schools using School Chimes, resolving customer issues, and coordinating with internal teams to ensure smooth product functioning.

Key Responsibilities:

• Provide backend and remote support to schools and educational institutions using School Chimes.
• Respond promptly to client queries through calls, emails, or chat.
• Diagnose and resolve basic software or operational issues efficiently.
• Escalate technical issues to the development team when necessary.
• Maintain detailed logs of customer interactions, issues, and resolutions.
• Assist in user onboarding, setup, and basic training for new clients.
• Ensure timely follow-up and maintain a high level of customer satisfaction.

Required Skills and Qualifications:

• Bachelor’s degree in any discipline (IT or Computer Science preferred).
• Excellent communication skills in Hindi, Kannada, Telugu, Tamil, and English.
• Basic understanding of software systems and troubleshooting.
• Strong customer service orientation with good problem-solving skills.
• Ability to multitask, stay organized, and work well under pressure.
• Prior experience in backend or software support is an added advantage.

Key Competencies:

• Clear and confident communication
• Patience and empathy in handling client concerns
• Good coordination and documentation skills
• Willingness to learn and grow with the organization

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

Job Summary:

We are seeking a highly experienced Unica Architect with 8+ years of expertise in designing, implementing, and optimizing Unica solutions. The ideal candidate will play a key role in architecting scalable and high-performing Unica-based marketing automation platforms, integrating Unica with enterprise systems, and driving best practices in campaign management, data strategy, and customer engagement.

Key Responsibilities:

Solution Architecture & Design:

·      Design and develop end-to-end Unica Campaign, Unica Interact, Unica Journey, and Unica Plan solutions.

·      Define best practices for campaign orchestration, segmentation, and personalization using Unica.

·      Architect scalable Unica environments ensuring high performance, reliability, and security.

·      Collaborate with business stakeholders, marketing teams, and IT teams to understand requirements and translate them into Unica-based solutions.

·      Architect scalable Unica environments ensuring high performance, reliability, and security.

Integration & Data Strategy:

·      Design seamless integration between Unica and CRM, data warehouses, digital platforms, and real-time decision systems.

·      Optimize ETL processes, audience segmentation strategies, and data flows for effective campaign execution.

·      Ensure proper data governance, compliance (GDPR, CCPA), and security policies within Unica solutions.

Unica Administration & Performance Optimization:

·      Lead the installation, configuration, and maintenance of Unica applications.

·      Optimize system performance, troubleshoot issues, and ensure high availability.

·      Manage application upgrades, patches, and environment migrations for Unica platforms.

·      Maintain the overall Unica system and perform regular housekeeping in an automated way.

·      Ensure all the integrated surrounding systems are functioning as expected.

·      Collaborating with relevant stakeholders from the client side to maintain the environment's stability.

·      Configuring notification facilities to the relevant stakeholders to make them aware of any system/functional failure that happens.

Campaign Strategy & Execution Support:

·      Guide campaign teams in setting up and executing complex multi-channel marketing campaigns.

·      Define audience segmentation models, personalization strategies, and A/B testing frameworks.

·      Ensure seamless customer journey automation and omnichannel engagement.

Leadership & Stakeholder Management:

·      Act as the subject matter expert (SME) and advisor for Unica implementations.

·      Mentor and train junior Unica developers and campaign specialists.

·      Engage with business leaders, marketing teams, and IT teams to drive Unica adoption and roadmap.

Required Skills & Experience:

·      8+ years of experience in HCL Unica Platform, Campaign, Plan, Interact, Journey, Deliver, Link, and related modules.

·      Deep understanding of campaign management, audience segmentation, and personalization.

·      Expertise in SQL, database design, and ETL processes for Unica.

·      Hands-on experience in Unica upgrades, migrations, and performance tuning.

·      Strong knowledge of REST APIs, SOAP APIs, and integrations with third-party tools (CRM, CDP, Web Analytics).

·      Experience in cloud deployments (AWS, Azure, GCP) for Unica.

·      Experience with data integration tools and techniques (e.g., ETL, APIs, data lakes).

·      Familiarity with web technologies (HTML, CSS, JavaScript) and CMS platforms.

·      Working knowledge of programming languages such as Java, PHP, and Python. Experience in developing, debugging, and maintaining code in these languages is preferred.

·      Experience with scripting languages like Bash, Shell, or PowerShell for automation and system management tasks.

·      Strong understanding of SQL (Structured Query Language) and experience in working with relational databases such as MySQL, PostgreSQL, or similar, and experience in working with stored procedures.

·      Proficiency in Linux operating systems, networking concepts, and server administration tasks.

·      Excellent problem-solving and analytical skills.

·      Strong communication and interpersonal skills.

·      Ability to work independently and as part of a team.

·      Detail-oriented with strong organizational skills.

• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

• Candidate should have strong knowledge of Javascript and HTML5 Canvas
• Should have knowledge of HTML5 Canvas Drawing Pad
• Experience in HTML5 Canvas is a must
• Thorough semantics-level understanding of HTML5 Canvas
• Good understanding of JavaScript programming and DOM manipulation
• Understanding and deployment of Responsive Web Design
• Understanding of how web design/dev is related to web Performance

• Candidate should be available to join immediately

Required Experience 

1 - 5 years of total experience 

Minimum 1 year of experience in SaaS B2B sales 

Experience of selling in education sector is a plus (good to have) 

Requirements | What do we look for? 

• You have strong written and verbal English communication skills 
• You are excellent and confident in giving demos/presentations of enterprise SaaS/software tools 
• You have planned and executed sales in a defined zone previously 
• You have performed end-to-end sales and achieved targets as an independent contributor 
• You are a self-starter and enjoy collaboration with others 
• You understand that making mistakes means you’re learning 
• You have a constant desire to grow and develop 

Roles and Responsibilities | What will you do? 

As a Business Development Manager at company you will be responsible for selling company’s flagship SaaS product (campus placements automation tool) to colleges and universities on an annual license subscription basis. 

• Planning and setting weekly/monthly lead generation and outreach goals
• Prospecting, generating leads from the college database shared with you for your zone (1 or more States assigned to you), via emailing, calling, or any necessary means 
• Scheduling and fixing product demo over calls and emails 
• Perform product demos confidently to the placement officers and leadership (Chancellors, Directors, Owners) of the institutes 
• Prepare and send proposals, discuss and negotiate pricing, close deals 
• Maintain a healthy pipeline and achieve your set quota/targets

• Should have good hands-on experience in Informatica MDM Customer 360, Data Integration(ETL) using PowerCenter, Data Quality.
• Must have strong skills in Data Analysis, Data Mapping for ETL processes, and Data Modeling.
• Experience with the SIF framework including real-time integration
• Should have experience in building C360 Insights using Informatica
• Should have good experience in creating performant design using Mapplets, Mappings, Workflows for Data Quality(cleansing), ETL.
• Should have experience in building different data warehouse architecture like Enterprise,
• Federated, and Multi-Tier architecture.
• Should have experience in configuring Informatica Data Director in reference to the Data
• Governance of users, IT Managers, and Data Stewards.
• Should have good knowledge in developing complex PL/SQL queries.
• Should have working experience on UNIX and shell scripting to run the Informatica workflows and to control the ETL flow.
• Should know about Informatica Server installation and knowledge on the Administration console.
• Working experience with Developer with Administration is added knowledge.
• Working experience in Amazon Web Services (AWS) is an added advantage. Particularly on AWS S3, Data pipeline, Lambda, Kinesis, DynamoDB, and EMR.
• Should be responsible for the creation of automated BI solutions, including requirements, design,development, testing, and deployment