Cutshort logo
upGrad logo
User Experience Researcher
User Experience Researcher
upGrad's logo

User Experience Researcher

Priyanka Muralidharan's profile picture
Posted by Priyanka Muralidharan
3 - 5 yrs
₹11L - ₹25L / yr
Remote, Bengaluru (Bangalore), Mumbai
Skills
Qualitative research
Quantitative research
User Research
Communication Skills
Presentation Skills
User Experience (UX) Design

Position - User Researcher

Location - Mumbai/Bangalore

 

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

 

 

About the Role

The Design & Research teams are part of the larger Product teams and are responsible for gathering learner, community & expert insights and translating those into a seamless & empowering experience across the platform. These teams are broken down into four branches, Growth & Discovery, Learner Experience, Careers, and Alumni & Breakout experiences which consist of talents from across product, engineering, learner experience, and business to make sure we have no latency in user experience meeting the user expectation.

 You’re an experienced researcher with a strong, working understanding of how to integrate qualitative and quantitative research methodologies. You know exactly when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load, and expectations, and delivering actionable research findings and recommendations. You’re passionate about Education and believe great experiences are always inspired by a deep understanding of the user

 

Roles & Responsibilities

 

  • Partner with Designers, Product Managers, and Data folks to drive all stages of research from early product direction through summative validation in an Agile work environment.
  • Help to develop and track quantitative measures of user experience (goals, metrics)
  • Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development.
  • Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products.
  • As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment Design, recruit and moderate research studies regularly (both in-person and remote).
  • Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights.
  • Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way.
  • Work closely with product teams to identify research questions.
  • Design and execute studies that address both user behavior and attitudes, using the right methods for the right questions.
  • Generate insights that influence how product teams think about medium and long-term product strategy. Directly influence product strategy and design by communicating clearly and in a compelling way.
  • Conduct research using a wide variety of qualitative and quantitative methods, including in-depth interviews, ethnographies, focus groups, and diary studies
  • Interpret and analyze research results through the lens of UX and social science.
  • Collaborate closely with other user experience researchers, and understand when to bring in quantitative experts for support.
  • Devise and execute creative methods in getting non-design partners to internalize and act upon research, particularly engineers, analysts, and other technical experts.

 

Skills Required

 

  • You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge in quantitative methods
  • BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)
  • 2+  years of experience in applied product research Knowledge of qualitative and quantitative research method

 

Qualification – BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)

 Years of Exp –  2+ Years

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About upGrad

Founded :
2015
Type :
Product
Size :
100-500
Stage :
Raised funding

About

upGrad is an online higher education platform. Founded by Ronnie Screwvala, Mayank Kumar, Ravijot Chugh and Phalgun Kompalli in March’ 2015, upGrad provides rigorous industry-relevant programs designed and delivered in collaboration with world-class faculty and industry. Merging the latest technology, pedagogy, and services, upGrad is creating an immersive learning experience – anytime and anywhere.


Through exclusive partnerships with some of the most prominent universities like IIIT-Bangalore, MICA, BITS Pilani, ISB, Cambridge Judge Business School- our aim to impart university education, online.  

Learning online can be tough, especially when you have to do it all by yourself. Reasons why you should upskill with UpGrad:

  • We provide an engaging experience via our suite of learning applications right from the university applications till you get a job and transition
  • We provide structured online courses in collaboration with some of the prominent universities and industry experts
  • We co-create a rigorous curriculum in collaboration with these universities to provide the learners with a holistic learning experience
  • All our courses are comprehensive, structured and rigorous - delivered online, providing you the flexibility and opportunity of continuous learning
  • We conduct regular live lectures with the industry experts and the professors
  • Each of our learners is allocated with a dedicated student mentor who helps them chart a career path and motivates them to push themselves
  • We provide in-depth feedback on all the assignments, case studies, and projects
  • We have delivered 400+ successful career transitions and we’re committed to building careers of tomorrow
  • You get access to an alumni network of 3,000+ students across the globe
  • We also conduct periodic offline events like Hackathons, Bootcamps, Alumni Nights and connect you not only to the professors and industry experts but the peers in your batch too
  • Last but not the last, we provide career assistance and help all the learners with interview preparations, mentorship calls, and job placements even after the completion of the program



Read more

Company video

upGrad's video section
upGrad's video section

Connect with the team

Profile picture
Arthi Velmurugan
Profile picture
abhigya shukla
Profile picture
Omkar Pradhan
Profile picture
Kechit Goyal
Profile picture
Sakshi Jain
Profile picture
Priyanka Muralidharan
Profile picture
Pooja Patel
Profile picture
Nihar Hatkar
Profile picture
Avani M
Profile picture
parth shah
Profile picture
Prakash Rengarajan
Profile picture
Rahul Banik
Profile picture
Anurag Varma
Profile picture
Anshuman Agrahari
Profile picture
Akshada Date
Profile picture
Vineet Thakkar
Profile picture
Hari Prasad
Profile picture
Aishwarya Kothari
Profile picture
Yogesh Pati

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

Third Rock Techkno
Pune
5 - 7 yrs
₹10L - ₹15L / yr
ASP.NET
Entity Framework
skill iconC#
SQL server
skill iconAmazon Web Services (AWS)
+4 more

Required Qualifications:

  • 5+ years of professional software development experience.
  • Post-secondary degree in computer science, software engineering or related discipline, or equivalent working experience.
  • Development of distributed applications with Microsoft technologies: C# .NET/Core, SQL Server, Entity Framework.
  • Deep expertise with microservices architectures and design patterns.
  • Cloud Native AWS experience with services such as Lambda, SQS, RDS/Aurora, S3, Lex, and Polly.
  • Mastery of both Windows and Linux environments and their use in the development and management of complex distributed systems architectures.
  • Git source code repository and continuous integration tools.


Read more
Interior Designing
Interior Designing
Agency job
via Aavyan Talent Sphere by Khushi Jindal
Mumbai
6 - 8 yrs
₹6L - ₹7.2L / yr
Interior design

Job Title: Senior Interior Designer

Location: Marol Andheri Ho Office

Job Type: Full-Time

Experience Required: 6+ years

Industry: Interior Design / Architecture / Real Estate / Construction Job


Summary: We are seeking a creative and experienced Senior Interior Designer to lead and manage interior design projects from concept through execution. The ideal candidate will possess strong design sensibility, excellent client communication skills, and a deep understanding of space planning, materials, and current design trends.


Key Responsibilities:

 Lead the concept development, design presentations, and execution of interior projects.

 Prepare detailed design layouts, drawings, mood boards, and 3D visualizations.

 Coordinate with clients, vendors, consultants, and project teams.

 Oversee site supervision and ensure design integrity during execution.

 Select and specify materials, furnishings, lighting, and color palettes.  Manage budgeting, timelines, and project deliverables.

 Mentor and guide junior designers and draftsmen.

 Ensure compliance with local codes and standards.

 Regularly present and pitch ideas to clients and stakeholders.


Required Skills & Qualifications:

 Bachelor’s or Master’s degree in Interior Design / Architecture.

 Minimum 6 years of proven interior design experience in residential, commercial, or hospitality sectors.

 Proficient in design tools such as AutoCAD, SketchUp, 3Ds Max, V-Ray, Photoshop, Revit, or similar.

 Strong knowledge of materials, finishes, and construction techniques.  Excellent communication, leadership, and project management skills.  Creative thinking with attention to detail and problem-solving ability.

Read more
Inevolution
Remote only
1 - 3 yrs
₹3L - ₹3.6L / yr
Communication Skills
Customer Service
Customer Support
Customer Success
Corporate Communications
+9 more

Primary Customer Facing Responsibilities:


  • Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
  • Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
  • Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.


Key Responsibilities:


Case Analysis and Critical Thinking:

  • Develop comprehensive knowledge of client products and the ticketing system.
  • Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

  • Provide accurate information and solutions for client software products or services.
  • Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

  • Ensure customer satisfaction by following up and updating customer status before case closure.


Client and Operational Responsibilities:


  • Coordinate with team leads and managers for guidance on escalated cases.
  • Record detailed events and problem resolutions in system logs.
  • Forward customer feedback and suggestions to the appropriate internal team.
  • Suggest improvements to processes and knowledge resources.
  • Participate actively in team meetings and maintain effective communication with internal teams.
  • Report to client leads and managers as required.


Requirements:


  • Experience in help desk, software product support, and customer service.
  • Tech-savvy with knowledge of computer operating systems, software, and hardware.
  • Excellent written and verbal communication skills in English.
  • Degree in a relevant field preferred.
  • Proficient with Microsoft Office, Google Sheets, and other business software.
  • Own a desktop/laptop with a stable internet connection.
  • Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.


Additional Information:


  • This is a fully remote position with a 5-day work week.
  • Requires approximately 9 hours of work per weekday.
  • Compensation is competitive and billed hourly.
  • Opportunity for long-term growth and additional responsibilities within the organization.


Our Commitment:


We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.


Benefits:


  • Work-from-home flexibility.
  • Career advancement opportunities and professional development support.
  • Supportive and collaborative team environment.


Application and Selection Process:


Initial Application:


  • Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.


Written Assessment:


  • Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.


Virtual Interview:


  • Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.


Onboarding and Training:


  • Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.


About Inevolution


Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.


We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.


Company Web : https://inevolution.in/

Read more
Prakash Software Solutions Pvt Ltd
Vadodara, Ahmedabad, Indore
2 - 5 yrs
₹3L - ₹10L / yr
MS SharePoint
Microsoft SharePoint
Microsoft SharePoint Designer
Microsoft SharePoint administration
spfx
+1 more

Description :

 

  • Good understanding of SharePoint Designer, IIS and web config files
  • Experience with TFS/GitHub and PowerShell
  • SharePoint Central Administration
  • Experience with 3rd party controls/add-ons
  • Extensive SharePoint development experience utilizing Visual Studio
  • Exhibits excellent verbal and written communication skills.
  • Work with stakeholders to understand the project requirement.
  • Converts functional specifications of business requirements into programming specifications.
  • Designs, codes, documents and implements high quality SharePoint / .Net solutions.
  • Provides timely technical support and problem resolution for customer inquiries.
  • Provides comprehensive and accurate work estimates.


Must Have Skills : 

 

  • Experienced developing SharePoint Solutions leveraging SharePoint Framework, JavaScript, JQuery, Bootstrap, AngularJS, React, HTML, CSS, XSL, and XML, REST, C#, and .NET
  • SharePoint Web Part, Site / App Page, Master Page, Business Connectivity Services development
  • Extensive experience in SharePoint Workflow development and Nintex Workflow and Forms development or other like workflow products experience
  • Experience with customizing master pages and site definition page layouts
  • Experience w/ Migration tools e.g. Metalogix, ShareGate, AvePoint
  • Understanding of industry standard development methods (e.g. RUP, SCRUM)
  • Understanding of ITIL Framework.
  • Experience with CSS, Branding implementation


Nice to have skills : 

 

  • Experienced developing SharePoint Solutions leveraging SharePoint Framework, JavaScript, JQuery, Bootstrap, AngularJS, React, HTML, CSS, XSL, and XML, REST, C#, and .NET
  • SharePoint Web Part, Site / App Page, Master Page, Business Connectivity Services development
  • Extensive experience in SharePoint Workflow development and Nintex Workflow and Forms development Or other like workflow products experience
  • Experience with customizing master pages and site definition page layouts
  • Experience w/ Migration tools e.g. Metalogix, ShareGate, AvePoint
  • Understanding of industry standard development methods (e.g. RUP, SCRUM)
  • Understanding of ITIL Framework.
  • Experience with CSS, Branding implementation
  • Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.


Read more
3 Zen Consulting Private Limited
Hyderabad
0 - 5 yrs
₹2L - ₹4L / yr
Telesales
Outbound marketing
Communication Skills

We are looking for a Tele Sales Executive who is proficiency in customer-oriented tele sales executive to utilize outbound telephone calls to achieve sales targets.

Roles and Responsibilities:

  • Candidate need to do outbound calls and explain about banking products like (Personal Loans, Credit Cards, Insurance plans, FD's, Investment Plans etc.,)
  • Need to reach the monthly targets
  • Need to resolve customer Queries
  • Calling existing and potential customers to persuade them to purchase company products and services.

Requirements and Skills:

  • Good interpersonal and communication skills
  • Good Convincing skills

Qualification:

  • Graduation (Any Stream)

Experience:

  • 0-5 years

Location: Hyderabad

               Transportation Facility

Contact Details:

Name: Deepa


Read more
Pinnacle Seven Technologies
Coimbatore
1 - 3 yrs
₹1.8L - ₹2.4L / yr
skill iconJava
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
+7 more
Key Skills

Ionic/React Native/ AngularJS / Javascript, Cordova, HTML5, CSS

Requirements

• Good Knowledge of Hybrid app development and Enterpise Business applications
• Expertise in using Mobile App frameworks
• Experience in using REST API’s, Webservice and JSON
• Knowledge of sqlite and web storage
• Good in designing
• Good communication Skill
• Ability to work in a team
• Familiarity with Native Android is a plus
Read more
UAE Client
UAE Client
Agency job
via Fragma Data Systems by Evelyn Charles
Remote only
4.5 - 12 yrs
₹20L - ₹30L / yr
PySpark
SQL
Data engineering
Big Data
Hadoop
+1 more

Must Have Skills:

 

  • Good experience in Pyspark - Including Dataframe core functions and Spark SQL
  • Good experience in SQL DBs - Be able to write queries including fair complexity.
  • Should have excellent experience in Big Data programming for data transformation and aggregations
  • Good at ELT architecture. Business rules processing and data extraction from Data Lake into data streams for business consumption.
  • Good customer communication.
  • Good Analytical skills

 

Technology Skills (Good to Have):

 

  • Building and operationalizing large scale enterprise data solutions and applications using one or more of AZURE data and analytics services in combination with custom solutions - Azure Synapse/Azure SQL DWH, Azure Data Lake, Azure Blob Storage, Spark, HDInsights, Databricks, CosmosDB, EventHub/IOTHub.
  • Experience in migrating on-premise data warehouses to data platforms on AZURE cloud. 
  • Designing and implementing data engineering, ingestion, and transformation functions
  • Azure Synapse or Azure SQL data warehouse
  • Spark on Azure is available in HD insights and data bricks

 

Read more
Namaste Credit
at Namaste Credit
9 recruiters
Pavan R
Posted by Pavan R
Mumbai
2 - 4 yrs
₹2.7L - ₹3.5L / yr
Human Resources (HR)
Recruitment/Talent Acquisition
Employee Engagement
Onboarding
Resource management
+1 more
Job Description – HR Business Partner
We are seeking an experienced and results-driven HR Business Partner to align our HR initiatives and functions with business objectives and business needs. Duties for the HR Business Partner will include aligning staff to business objectives, recruiting the right talent, enhancing staff performance, supporting employee development, enhancing recruitment efforts, planning strategic HR initiatives, running orientation and onboarding processes, communicating role expectations, designing succession plans, maintaining staff relations, updating policies and practices, and overseeing wellness and health initiatives. Your experience in human resources management will aid our organization in adding value to overall business objectives, providing HR solutions, resolving personnel grievances, retaining a talented workforce, and ensuring compliance with regulations.
Read more
Mutual Mobile
at Mutual Mobile
7 recruiters
Maria Pallavi
Posted by Maria Pallavi
Hyderabad
1 - 7 yrs
₹3L - ₹10L / yr
Software Testing (QA)
Load Testing
Performance Testing
Stress Testing
Test Planning
+3 more
Description : We're looking for the best and brightest in the business to help us innovate. Our Quality Assurance engineers understand that - good enough- is never enough. They are experts in quality assurance and test automation and are driven to continuously raise the bar - ensuring that only the highest quality code is released. As a QA Engineer at Mutual Mobile, you will be a part of our dedicated, flexible, detail-oriented and fast-paced team that never compromises on quality. Our team practices agile, fast-paced development that relies heavily on a tight relationship between design, engineering, and QA. Requirements : - 1+ years of experience in testing mobile applications on iOS and Android - Experience in Developing Test frameworks using Perl/Shell scripting - Mobile test automation using tools like Robotium/ Appium/ Monkey sikuli..etc, Huge plus Not mandatory - Exposure to testing REST/ SOAP web-services and working in an Agile/ Scrum model is a plus - Excellent communication skills Benefits : - You'll love working here because this isn't a company of silos. Team members are empowered and encouraged to pursue cool ideas, think for themselves, and make mistakes. - You'll work closely with people from a variety of professions on real projects. We bring together the brightest minds in interactive & visual design, engineering, and business management to deliver solutions that actually matter.
Read more
Mintifi
at Mintifi
3 recruiters
Suchita Upadhyay
Posted by Suchita Upadhyay
Mumbai
1 - 3 yrs
₹1L - ₹2L / yr
Telesales
Sales
Business Development
Communication Skills
Position: Telesales Executive (Outbound Call & Mail Process) Location: Mumbai Job Description: Handling outbound calls from various platforms/portals, explaining the product, documentation, analysing and uploading data for creation of doable leads. 1) Client Co-ordination for all loan enquiry of Customers (calling various clients for loan applications, calling sales agents for generating new leads, follow up for documents, updating the sales agents and aggregators regarding pending loan application cases) 2) Efficiently making outbound calls or B2B calls, lead generation, data validation and managing database. 3) Understanding the customer needs & building positive relationships with customers. 4) Follow up with Clients for loan applications and related documents. 5) Processing of loan applications of customer across India 6) Sending mails to our customers, once all the documents are received updating respective department for the same. 7) MIS maintaining Skills: 1) Excellent Communication Skills 2) Good Interpersonal Skills 3) Networking Skills 4) Should be enthusiastic and a team player Experience: Graduate Fresher’s or 1-2 Years in Tele sales, Telecalling or Client handling Profile in Banking or Non-banking industry. Preferably having worked on outbound calls in a financial services space (lending, mutual funds, insurance, etc) Preferred SME Working Capital & Business Loan Product Experience
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos