Position - User Researcher
Location - Mumbai/Bangalore
About Us
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
- upGrad was awarded the https://iamaiida.in/index.php">Best Tech for Education by IAMAI for 2018-19
- upGrad was also ranked as one of the https://www.linkedin.com/pulse/linkedin-top-startups-2018-25-most-sought-after-india-linkedin/">LinkedIn Top Startups 2018: The 25 most sought-after startups in India
- upGrad was earlier selected as one of the https://www.fastcompany.com/most-innovative-companies/2017/sectors/india">top ten most innovative companies in India by FastCompany.
- We were also https://www.ft.com/content/9150579a-f24c-11e6-95ee-f14e55513608">covered by the Financial Times along with other disruptors in Ed-Tech
- upGrad is the https://yourstory.com/2017/01/startup-india-learning-program-offers-free-online-entrepreneurship-course/">official education partner for Government of India - Startup India program
- Our program with IIIT B has been ranked https://www.analyticsindiamag.com/top-10-courses-and-training-programs-on-artificial-intelligence-in-india-ranking-2018/">#1 program in the country in the domain of Artificial Intelligence and Machine Learning
About the Role
The Design & Research teams are part of the larger Product teams and are responsible for gathering learner, community & expert insights and translating those into a seamless & empowering experience across the platform. These teams are broken down into four branches, Growth & Discovery, Learner Experience, Careers, and Alumni & Breakout experiences which consist of talents from across product, engineering, learner experience, and business to make sure we have no latency in user experience meeting the user expectation.
You’re an experienced researcher with a strong, working understanding of how to integrate qualitative and quantitative research methodologies. You know exactly when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load, and expectations, and delivering actionable research findings and recommendations. You’re passionate about Education and believe great experiences are always inspired by a deep understanding of the user
Roles & Responsibilities
- Partner with Designers, Product Managers, and Data folks to drive all stages of research from early product direction through summative validation in an Agile work environment.
- Help to develop and track quantitative measures of user experience (goals, metrics)
- Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development.
- Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products.
- As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment Design, recruit and moderate research studies regularly (both in-person and remote).
- Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights.
- Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way.
- Work closely with product teams to identify research questions.
- Design and execute studies that address both user behavior and attitudes, using the right methods for the right questions.
- Generate insights that influence how product teams think about medium and long-term product strategy. Directly influence product strategy and design by communicating clearly and in a compelling way.
- Conduct research using a wide variety of qualitative and quantitative methods, including in-depth interviews, ethnographies, focus groups, and diary studies
- Interpret and analyze research results through the lens of UX and social science.
- Collaborate closely with other user experience researchers, and understand when to bring in quantitative experts for support.
- Devise and execute creative methods in getting non-design partners to internalize and act upon research, particularly engineers, analysts, and other technical experts.
Skills Required
- You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge in quantitative methods
- BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)
- 2+ years of experience in applied product research Knowledge of qualitative and quantitative research method
Qualification – BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)
Years of Exp – 2+ Years

About upGrad
About
upGrad is an online higher education platform. Founded by Ronnie Screwvala, Mayank Kumar, Ravijot Chugh and Phalgun Kompalli in March’ 2015, upGrad provides rigorous industry-relevant programs designed and delivered in collaboration with world-class faculty and industry. Merging the latest technology, pedagogy, and services, upGrad is creating an immersive learning experience – anytime and anywhere.
Through exclusive partnerships with some of the most prominent universities like IIIT-Bangalore, MICA, BITS Pilani, ISB, Cambridge Judge Business School- our aim to impart university education, online.
Learning online can be tough, especially when you have to do it all by yourself. Reasons why you should upskill with UpGrad:
- We provide an engaging experience via our suite of learning applications right from the university applications till you get a job and transition
- We provide structured online courses in collaboration with some of the prominent universities and industry experts
- We co-create a rigorous curriculum in collaboration with these universities to provide the learners with a holistic learning experience
- All our courses are comprehensive, structured and rigorous - delivered online, providing you the flexibility and opportunity of continuous learning
- We conduct regular live lectures with the industry experts and the professors
- Each of our learners is allocated with a dedicated student mentor who helps them chart a career path and motivates them to push themselves
- We provide in-depth feedback on all the assignments, case studies, and projects
- We have delivered 400+ successful career transitions and we’re committed to building careers of tomorrow
- You get access to an alumni network of 3,000+ students across the globe
- We also conduct periodic offline events like Hackathons, Bootcamps, Alumni Nights and connect you not only to the professors and industry experts but the peers in your batch too
- Last but not the last, we provide career assistance and help all the learners with interview preparations, mentorship calls, and job placements even after the completion of the program
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• Define and evolve the architecture of the Resulticks platform, ensuring alignment with business strategy and scalability requirements.
• Lead the design of highly scalable, fault-tolerant, secure, and performant systems.
• Provide architectural oversight across application layers—UI, services, data, and integration.
• Drive modernization of the platform using cloud-native, microservices, and API-first approaches.
• Collaborate closely with product managers, developers, QA, and DevOps to ensure architectural integrity across development lifecycles. • Identify and address architectural risks, tech debt, and scalability challenges early in the design process.
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• Define and enforce architectural best practices, coding standards, and technology governance.
• Contribute to roadmap planning by assessing feasibility and impact of new features or redesigns.
• Participate in code reviews and architectural discussions, mentoring developers and technical leads.
• Stay current on emerging technologies, architecture patterns, and industry best practices to maintain platform competitiveness.
• Ensure security, compliance, and data privacy are embedded in architectural decisions, especially for industries like BFSI and telecom.
What you will need to thrive:
• 15+ years of experience in software/product development with at least 5 years in a senior architecture role.
• Proven experience architecting SaaS or large-scale B2B platforms, ideally in MarTech, AdTech, or CRM domains.
• Deep expertise in cloud architecture (AWS, Azure, or GCP), containerization (Docker, Kubernetes), and server less technologies. Copyright © RESULTICKS Solution Inc 2
• Strong command of modern backend and frontend frameworks (e.g., .NET Core, Java, Python, React).
• Excellent understanding of data architecture including SQL/NoSQL, event streaming, and analytics pipelines.
• Familiarity with CI/CD, DevSecOps, and monitoring frameworks.
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• Effective communication and leadership skills, with experience influencing C-level and cross functional stakeholders.
• Strong analytical and problem-solving abilities, with a strategic mindset.
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- Design, develop, and maintain robust backend services using Core Java and Spring Boot
- Develop and optimize queries in MongoDB, including aggregation and indexing
- Build RESTful APIs and integrate third-party services
- Write clean, maintainable, and scalable code following best practices
- Collaborate with cross-functional teams to gather and implement requirements
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- 5+ years of experience in Core Java
- Strong expertise in Spring Boot (REST APIs, Security, Data)
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- Experience with Microservices architecture

At Upswing, we are a passionate and self-driven team of thinkers who aspire to build the rails to connect the legacy financial sector with financial innovators through a simple and powerful banking-as-a-service (BaaS) platform.
We’re building our platform putting the focus on pragmatism, reliability, and maintainability. We believe that keeping the engineering complexity under control is key to preserving the development productivity and long-term evolution of a platform.
To bring this vision to life, we are building the infrastructure using Microservices architecture using the latest set of technologies that are also fun to work with such as Java, Scala, Postgres, Akka, Kafka with a completely automated DevOps pipeline from the get-go using tools like Chef, Jenkins, Grafana, Graylog.
We are looking for motivated engineers who will be working in a highly creative and cutting edge technology environment to build a world-class financial services suite.
Why you should join us:
- You will redefine the financial services landscape for India in the coming years.
- Be part of a core Engineering team that will create innovative and scalable Fintech solutions.
- Work with passionate and experienced engineering, product & business workforce that believes in teamwork, and that helps fast-track your learning on solving complex technical challenges.
- We are funded by the leading fintech VC `QED Investors` and other established Founders and Executives of awesome Indian companies.
What you will do if you join us:
- Propose solutions to solve complex system architecture challenges and actively lead the end-to-end development of the system.
- Create robust, flexible, consistent, and easy-to-use APIs
- Continuously strive for performance improvements, code reusability, and readability
You should have:
- Tech or a higher degree in computer science or a related field.
- 1+ years of experience working on the back-end development for complex distributed systems who are willing to adopt any Programming language as per the requirement.
- Familiarity with any of the following – Java, C++, Scala, Kotlin, and frameworks like Spring, Play, Hibernate, Django, etc.
- Good understanding of Algorithms, Data Structure, OOP, Design patterns, Parallel programming, Multithreading concepts & Event-Driven Systems.
- Experience with Relational databases such as MySQL, PostgreSQL, Oracle, or any NoSQL database.
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- Worked on Micro-services architecture
- Understand fundamental design principles and best practices for developing backend servers and web applications Gather requirements, scope functionality, estimate and translate those requirements into solutions.
- Implement and integrate software features as per requirements.
- Deliver across the entire app life cycle.
- Work in a product creation project and/or technology project with implementation or integration responsibilities, Improve an existing code base, if required, and ability to read source code to understand data flow and origin
- Design effective data storage for the task at hand and know how to optimize query performance along the way.
- Follow an agile methodology of development and delivery
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- Contribute towards innovation Performance optimization of apps
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- Diagnose bugs and other issues in products
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- 4+ years experience with Core Python development Design and implementation of high-availability, and performant applications on Unix environment
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- Familiarity with database design, integration wiht applications and python packaging. Familiarity with front-end technologies (like JavaScript and HTML5), REST API, security considerations
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- Experience in development for 3-4 production ready application using Python as programming language
- Experience in writing unit test cases including positive and negative test cases
- Experience of CI/CD pipeline code deployment (Git, SVN, Jenkins or Teamcity)
- Experience with Agile and DevOps methodology
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*forward your resume to (ambikadotj@semperfidotcodotin)(dot - .)
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*) Strong experience in Spring Framework (Spring MVC, Spring security, Spring data, OAuth)
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- Deep knowledge of website development, Facebook marketing, Mail Chimp, Hub Spot, Google Ad words and SEO
- Run PPC campaign and management (other paid campaigns)
- Social Media Strategy
- Promote content online
- Keep an eye on current updates in social media and work accordingly
- Co-ordinate with the US team
- Design Magazine(Vibe and Pac Buzz)
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Qualification : Any Graduation
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