Position - User Researcher
Location - Mumbai/Bangalore
About Us
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
- upGrad was awarded the https://iamaiida.in/index.php">Best Tech for Education by IAMAI for 2018-19
- upGrad was also ranked as one of the https://www.linkedin.com/pulse/linkedin-top-startups-2018-25-most-sought-after-india-linkedin/">LinkedIn Top Startups 2018: The 25 most sought-after startups in India
- upGrad was earlier selected as one of the https://www.fastcompany.com/most-innovative-companies/2017/sectors/india">top ten most innovative companies in India by FastCompany.
- We were also https://www.ft.com/content/9150579a-f24c-11e6-95ee-f14e55513608">covered by the Financial Times along with other disruptors in Ed-Tech
- upGrad is the https://yourstory.com/2017/01/startup-india-learning-program-offers-free-online-entrepreneurship-course/">official education partner for Government of India - Startup India program
- Our program with IIIT B has been ranked https://www.analyticsindiamag.com/top-10-courses-and-training-programs-on-artificial-intelligence-in-india-ranking-2018/">#1 program in the country in the domain of Artificial Intelligence and Machine Learning
About the Role
The Design & Research teams are part of the larger Product teams and are responsible for gathering learner, community & expert insights and translating those into a seamless & empowering experience across the platform. These teams are broken down into four branches, Growth & Discovery, Learner Experience, Careers, and Alumni & Breakout experiences which consist of talents from across product, engineering, learner experience, and business to make sure we have no latency in user experience meeting the user expectation.
You’re an experienced researcher with a strong, working understanding of how to integrate qualitative and quantitative research methodologies. You know exactly when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load, and expectations, and delivering actionable research findings and recommendations. You’re passionate about Education and believe great experiences are always inspired by a deep understanding of the user
Roles & Responsibilities
- Partner with Designers, Product Managers, and Data folks to drive all stages of research from early product direction through summative validation in an Agile work environment.
- Help to develop and track quantitative measures of user experience (goals, metrics)
- Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development.
- Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products.
- As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment Design, recruit and moderate research studies regularly (both in-person and remote).
- Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights.
- Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way.
- Work closely with product teams to identify research questions.
- Design and execute studies that address both user behavior and attitudes, using the right methods for the right questions.
- Generate insights that influence how product teams think about medium and long-term product strategy. Directly influence product strategy and design by communicating clearly and in a compelling way.
- Conduct research using a wide variety of qualitative and quantitative methods, including in-depth interviews, ethnographies, focus groups, and diary studies
- Interpret and analyze research results through the lens of UX and social science.
- Collaborate closely with other user experience researchers, and understand when to bring in quantitative experts for support.
- Devise and execute creative methods in getting non-design partners to internalize and act upon research, particularly engineers, analysts, and other technical experts.
Skills Required
- You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge in quantitative methods
- BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)
- 2+ years of experience in applied product research Knowledge of qualitative and quantitative research method
Qualification – BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)
Years of Exp – 2+ Years
Shubham Vishwakarma
Full Stack Developer - Averlon
About upGrad
About
upGrad is an online higher education platform. Founded by Ronnie Screwvala, Mayank Kumar, Ravijot Chugh and Phalgun Kompalli in March’ 2015, upGrad provides rigorous industry-relevant programs designed and delivered in collaboration with world-class faculty and industry. Merging the latest technology, pedagogy, and services, upGrad is creating an immersive learning experience – anytime and anywhere.
Through exclusive partnerships with some of the most prominent universities like IIIT-Bangalore, MICA, BITS Pilani, ISB, Cambridge Judge Business School- our aim to impart university education, online.
Learning online can be tough, especially when you have to do it all by yourself. Reasons why you should upskill with UpGrad:
- We provide an engaging experience via our suite of learning applications right from the university applications till you get a job and transition
- We provide structured online courses in collaboration with some of the prominent universities and industry experts
- We co-create a rigorous curriculum in collaboration with these universities to provide the learners with a holistic learning experience
- All our courses are comprehensive, structured and rigorous - delivered online, providing you the flexibility and opportunity of continuous learning
- We conduct regular live lectures with the industry experts and the professors
- Each of our learners is allocated with a dedicated student mentor who helps them chart a career path and motivates them to push themselves
- We provide in-depth feedback on all the assignments, case studies, and projects
- We have delivered 400+ successful career transitions and we’re committed to building careers of tomorrow
- You get access to an alumni network of 3,000+ students across the globe
- We also conduct periodic offline events like Hackathons, Bootcamps, Alumni Nights and connect you not only to the professors and industry experts but the peers in your batch too
- Last but not the last, we provide career assistance and help all the learners with interview preparations, mentorship calls, and job placements even after the completion of the program
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Amazon Web Services (AWS)IT Operations Engineer - Arcitech AI
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About the Role :
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* Have basic knowledge of hiring and recruitment.
* Be able to handle, coordinate and operate logistic channels.
* To manage office administrative responsibilities as and when required.
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Our Digital Marketing Agency identifies your goals, performs competitors bench-marking and evaluates your customers’ online behavior. Using data and analytics, we develop custom social media, brand management and paid advertising strategies tailored to your business.
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Work type: Remote
Stipend: Performance Based
[Earn lot's of commission, rewards, gifts and many more]
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◆Prospecting potential customers by phone, by email, physically
Selling products or services to those clients.
◆Managing a client's portfolio.
◆Managing sales process.
◆Identifying new development channels.
◆Follow-up of sales.
◆Promoting the company and its product/service.
Skills require
-Communication skill
Perks :
-Offer letter
-Letter of recommendation (based on performance)
- -Completion certificate
Target area would be clients looking forward Digital Marketing services. Hence includes,
1) Increasing revenues
2) Growth in terms of business expansion,
3) Increasing profitability by building strategic partnerships and making strategic business decisions.
4) Responsible for prospecting, identifying, and developing business with new customers
5) Preparing commercials for prospective clients based on the business offering in consultation with the project manager.
6)- Introduce the new client to the operations team and assist the operations team to work for the new client.
7) Competitor analysis: Should be aware of the work being done by the competition and come up with strategies to acquire those accounts.
8) Providing management with client/market feedback.
9) Ability to identify client needs and deciding deliverables for the same.
10) Should be self driven, target oriented and passionate
Role Business
Industry Type IT
Functional Area Sales & Business Development
Employment Type Full Time, Permanent
Role Category BD / Pre Sales
Education
UG : Any Graduate
PG : Any Postgraduate
Doctorate: Doctorate Not Required
Key Skills
Communication Skills Data Analysis Business Development
Competitor Analysis BD Account Mining Execution Project Management Digital Marketing New Business
Python
Java
Go Programming (Golang)
DjangoObjective of the Role:
We are here to build a world-class tech organization with elite engineers and change-agents who would spearhead this change. Currently, we are looking for engineers who are skilled, passionate, driven and a wee bit crazy (yes, crazy works!) to join our tribe. The current position is for the supply chain teams and our primary focus is on scale and cost optimization. The small tweaks you make, the processes you alter, experiments you run and the business decisions you drive will have reverberating effects on our ability to add value to our customers and keep them coming back for more.
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- Work on the vision, roadmap, and processes that make customer delivery experience more delightful
- Work across teams to design a platform that scales and is flexible enough for various kinds of future scenarios
- Work on optimizing the whole logistics supply chain from warehouse to customer
- Innovate to improve the efficiency of the existing supply chain systems
Desired skills & abilities: - 3-6 years of experience in software development
- B.Tech. / B.E. degree in Computer Science or equivalent software engineering degree/experience
- Experience in architecture and system design 2Experience in running high performance distributed systems
- Understanding and implementation of security and data
- Highly experienced in back-end programming languages like Python, Java, JavaScript
- Experience with cloud message APIs and usage of push
- Knowledge of code versioning tools such as Git, Mercurial or SVN
- Solid experience in software development practices
- Ability to mentor and manage teams
- Exposure to Agile/Scrum and Design thinking approaches
We’re searching for professionals that have a solid track record of creating long-term value for organizations. First and foremost, we’re looking for a leader who understands how to leverage real data and capitalize on business trends and opportunities.
We’re looking for executives who are customer-obsessed and ready to solve the changing needs of our clients and should have knowledge about selling of software services. Candidates should have strong communication and leadership skills, as well as the ability to manage a diverse team in an evolving industry landscape.
Responsibilities:
Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies
Building business relationships with current and potential clients
Collaborating with sales and leadership to secure, retain, and grow accounts
Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
Creating and maintaining a list/database of prospect clients; maintaining database (Zoho CRM, Excel, etc.) of prospective client information
Cold calling; making multiple outbound calls to potential clients; responding to enquiry calls; closing sales and working with client through closing process;
Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals.
Maintaining a pipeline of all sales administration using CRM software
Arrange meetings for senior management with prospective clients
Skills:
Bachelor’s degree is required
3 years of experience in sales – particularly in Software Services
Excellent written and verbal communication
Knowledge of productivity tools and software
Must have good negotiation skills
Must be able to create good presentations
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon