Handle all IVR related tasks (our C like ADE and Asterisk) Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Analyse and make code modifications on our telephony application to meet the need of customer change requests. Participate in troubleshooting and triggering of issues to drive towards root cause identification and resolution Ensure that tasks adhere to the required standards of timeline and scope. Provide technical design and development guidance to the team. Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement improvements efficiently.
· Good functional and technical experience in Siebel order Management model and customer care management. · Good experience in solution design and Siebel Architecture. · Good hands on experience in Siebel configuration, Siebel eScript, Siebel Workflow Management, Siebel Assignment.. · Demonstrate excellent issue analysis and troubleshooting skills. · Adhere to Siebel configuration best practices all times during SDLC. · Minimum 8-10 years of core Siebel experience. · Knowledge of Agile, Water Fall & Iterative project methodology. · Knowledge of Telecom industry is must. · Knowledge on release management process. · Experience in Siebel EIM is an advantage