Business Development Executive

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Title: Lead – Endpoint Security & Tooling

Location: Gurgaon

Experience Required: 8+ years

Job Type: Full-time

Position Summary

The Lead – Endpoint Security & Tooling plays a pivotal role in overseeing and optimizing a diverse array of endpoint security tools and technologies.

The Lead will spearhead the configuration, troubleshooting, and maintenance of security tools, develop and implement robust security policies, conduct in-depth threat intelligence analysis, design secure endpoint architectures, and assess and mitigate risks to endpoints.

Roles and Responsibilities

Expertise in Security Tools

• Lead the management and optimization of the Zscaler suite of applications, including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Browser Isolation, Firewall (Tunnel 2.0), Deception, and other endpoint security tools.
• Demonstrate proficiency in Microsoft Intune for advanced endpoint security management, encompassing policy configuration, device management, compliance enforcement, and performance optimization.
• Exhibit familiarity with Endpoint Detection and Response (EDR) solutions, encompassing advanced threat detection, configuration management, policy enforcement, and performance monitoring.
• Display proficiency in Application Control solutions for managing and controlling application execution on endpoints, including policy management and application behavior monitoring.

Endpoint Security Tooling Management

• Oversee the configuration, troubleshooting, and maintenance of security tools to ensure optimal performance and effectiveness.
• Conduct regular assessments and audits of endpoint security configurations.
• Stay updated with new releases, versions, changes, and breaking changes in Microsoft Intune and other endpoint security tools.
• Assess the impact of new releases and changes on endpoints and security policies.

Security Policy Development

• Lead the development and implementation of comprehensive endpoint security policies, configurations, and best practices.
• Ensure strict compliance with industry standards and regulations.

Secure Architecture Design

• Apply expert security architecture principles to design and implement highly secure endpoint architectures.
• Implement sophisticated network segmentation, access controls, and secure configurations for endpoints.

Risk Assessment and Mitigation

• Conduct comprehensive risk assessments for endpoints to identify potential risks and vulnerabilities.
• Lead the implementation of robust risk mitigation strategies and controls to reduce risks to endpoints.

Communication and Collaboration

• Collaborate seamlessly with cross-functional teams, including IT, security, compliance, and business stakeholders.
• Communicate complex technical concepts related to endpoint security effectively to non-technical audiences.

Continuous Learning and Adaptability

• Stay at the forefront of the latest trends, threats, and technologies in endpoint security.
• Adapt swiftly to the evolving security landscape and emerging threats in endpoint security.

Problem-solving and Critical Thinking

• Apply advanced problem-solving skills and critical thinking to analyze and resolve complex security issues related to endpoints.
• Lead the troubleshooting of endpoint security incidents and drive the development of innovative solutions.

Skills and Qualifications

What will you need to succeed?

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
• Proven leadership experience (7+ years) in endpoint security management, including extensive expertise in Microsoft Intune and other endpoint security tools.
• Advanced understanding of endpoint security principles, technologies, and best practices.
• Familiarity with network security concepts, firewalls, VPNs, and secure web gateways.
• Outstanding analytical, problem-solving, and communication skills.
• Ability to lead collaboratively in a team environment, manage multiple projects simultaneously, and drive results effectively.
• Advanced skills in threat intelligence analysis, incident response, security architecture design, risk assessment, communication, continuous learning, adaptability, problem-solving, and critical thinking.

Good to Have Certifications (Preferred):

• Certified Information Systems Security Professional (CISSP)
• Certified Ethical Hacker (CEH)
• Certified Endpoint Security Professional (CESP)

Roles & Responsibility

• Developing Hybrid Mobile Apps using IONIC 5 or 6 + ANGULAR + Typescript & CAPACITOR
• Independently compile and deploy apps - both on Android & Apple platforms
• With Plugins such as Google Maps, Payment Gateways, Push Notifications, QR Codes, WiFi, NFC, etc is good to have
• Optimize for multi-device iPhone, iPad, Tablet & Smartphones
• Experience in HTML5, CSS3, & JavaScript
• Good understanding of REST APIs & JSON
• Ensuring high performance on mobile and desktop
• Work on bug fixing and improving application performance

Desired skills

Knowledge of all aspects of Angular framework:Components, Directives, Lazy Loading, Angular lifecycle hooks, service, moduleRxJSWebpackAngular Router usageJSON/XML parsing Angular CLI Command line usage of toolsHTML5, CSS3 with responsive web development and related web technologiesCSS precompilers like SCSS and LESSNeed to know usage of third party libraries like Angular Material, node-sass etc.Knowledge of PWA, UI adaptability using media queries via SCSS specificationIntegration of payment gateways, wallets, analytics and browser notifications

• Identified and pursued valuable business  

• Created vision and provided leadership for targeting  

• Demonstrated respect, friendliness and willingness to  

Job description:

• To manage and develop the exhibition sales team setting objectives to achieve pre-set targets identified from the exhibition sales plan.
• To ensure that all opportunities are reacted to, proactively targeted and relationship managed in a timely manner.
• To develop sales strategy, taking into account market trends and the business environment and review this on a monthly basis reporting on any findings.
• To undertake relevant sales and marketing activities in order to achieve sales targets from exhibition clients.
• To ensure contracts are accurately raised and reflect the proposal made and ensure they are signed and returned.
• To ensure packages of services are agreed with the client and communicated to the ACC Liverpool events and operations teams.
• To ensure that the sustainability of an event is taken into account when offering availability to a client.
• To identify opportunities and grow new business from a variety of large multi national, local and regional organisations to ensure a diverse complimentary mix of events.
• Liaise closely with Corporate, Association, Sport and Entertainment sector leads on any potential clash events prior to confirming availability to clients to avoid programming conflict.
• To develop a robust CRM process to ensure that key client relationships are developed on an on-going consistent basis and that this information is recorded and reported each month.
• On a monthly basis, report on enquiries received, lost and developed, the state of the sector including business position in relation to the budget target.
• To follow up on any leads and general enquiries, dealing with them in a timely and efficient manner and ensure that team members do the same.
• To proactively call potential customers and ensure that team members are targeted to do the same.
• To set up and attend regular ‘keep in touch’ client meetings.
• To set up and attend regular ‘keep in touch’ team member meetings.
• To attend exhibitions, meetings and other events nationally and internationally as required to promote our organization.
• To provide a monthly sales activity report.

Job Responsibilities

• Creating website layout/user interface by using standard HTML/CSS practices.

• Developing websites that are responsive, cross-browser compatible.

• Designing and managing the website back-end including database and server integration.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Conducting WordPress training with the client.
• Estimating development timings for individual tasks and new site builds.

• Coordinating with web designers to match visual design intent.
• Knowledge of code versioning tools like GIT.
• Working with debugging tools.

• Monitoring, reviewing, and revising the performance of the live website.

Required Skills:

• Ability to build websites from scratch using WordPress.
• Proven experience in woo-commerce & supported plugins.
• Knowledge in creating website layout/user interface by using HTML, CSS, jQuery, JavaScript, PHP & MySQL.
• Good understanding of theme customization.
• Competent in creating and maintaining software documentation
• Good understanding of SEO principles and content management systems.
• Must have knowledge of database management, hosting website, email server configuration on both shared and VPS servers.

You are required to have skills in the following areas:

• Minimum 3+ Years of experience working as a Salesforce developer.
• Proven experience in developing Salesforce applications and interfaces:
• Salesforce and/or full-stack development
• Sales, Service Cloud and Force.com
• Salesforce Lightning experience is a must
• Proven and strong development experience in APEX, Visualforce, REST, SOAP/WSDL, SQL, and system interfaces
• Proven skills in deploying and configuring Apps from App Exchange
• Experience in web front-end technologies & Frameworks
• Conceptual understanding of Master Data Management (SAP), SAP Process Integrator / Informatica /
• Hands-on experience in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer
• Certifications in Salesforce Admin, Salesforce Platform Developer, and Salesforce Platform Developer II
• Experience in marketing cloud (pardot, exact-target/journey builder..) and its integration
• Design, develop, test, and document innovative sales and marketing solutions
• Expert in advanced APEX, Visual force, HTML5, REST, and full-stack development
• Excellent understanding of complex interfaces in the corporate system landscape
• Autonomous review and clarification of business requirements prior to implementation, creation and
• documentation of technical design/entity-relationship including alignment with stakeholders
• Autonomous coordination of test activities with business and IT stakeholders
• Autonomous coordination and execution of deployment in line with change and release management
• process and in alignment with Veeva technical stakeholders (e.g.project and support teams)
• Good acumen of business functions with a developer mindset
• Provide technical leadership, training, and mentoring of newly build solutions to the business
• Good communication & problem-solving skills.
• Quick Learner with and ability to jump into an existing code base and understand the code quickly and make enhancements as business demands change.
• Experience working with Onsite Team.