Guest Relations Executive

Responsibilities & Duties: 

Making Calls to Customers, Maintaining the Database

Lead Verification

Handle client queries/escalations.

Maintain relations with the existing clients and ask to upgrade their packages or renewals

Required Experience, Skills, and Qualifications

Experience: Fresher

Skills: Proficient Written & Verbal Communication Skills in English

Qualifications: Any Graduate

Strong SAP QM Functional Consultant Profiles

Mandatory (Experience 1) – Must have 6+ years of total SAP experience with strong hands-on expertise in SAP QM (Quality Management).

Mandatory (Experience 2) – Must have worked as a Business SAP Process Consultant with strong understanding of quality processes integrated within manufacturing environments.

Mandatory (Experience 3) – Must have completed minimum 2 end-to-end SAP QM implementations and rollout experience (full lifecycle exposure including Blueprint, Configuration, Testing, Go-Live, and Hypercare).

Mandatory (Experience 4) – Must have strong integration experience with SAP PP (Production Planning), SAP PM (Plant Maintenance), SAP EWM (Extended Warehouse Management), and SAP FI (Finance).

Mandatory (Experience 5) – Must have strong S/4HANA experience in SAP QM.

Mandatory (Education Background) – Must hold a degree in Mechanical or Electronics Engineering with exposure to Tool Design, Production Planning, or Product Engineering.

Mandatory (Stability Criteria) – Candidate must demonstrate career stability with minimum 2 years tenure in at least one organization (avoid frequent job changes).

Mandatory (Process Knowledge) – Strong functional knowledge of Quality Planning, Quality Inspection (Incoming, In-Process, Final), Quality Notifications, Audit Management, and integration with production and procurement cycles.

The Admissions Counsellor will serve as a trusted advisor to working professionals exploring higher education and upskilling opportunities. The role focuses on understanding each learner’s career goals, offering informed program guidance, and ensuring a smooth transition from enquiry to enrollment. This is a consultative, relationship-driven position that requires professionalism, strong communication skills, and the ability to support adult learners in making informed decisions.

Key Responsibilities

• Engage with prospective learners—primarily experienced professionals—through calls, email, and digital platforms to understand their academic and career aspirations.
• Provide personalized guidance on program suitability, learning pathways, fee structures, and enrollment procedures.
• Conduct meaningful conversations to assess the learner’s background and recommend programs aligned with their career progression.
• Build and maintain strong relationships through consistent follow-up and professional communication.
• Manage the end-to-end admissions cycle, ensuring timely application processing and a seamless learner experience.
• Maintain accurate and detailed records of all interactions and lead movements in CRM systems.
• Collaborate with academic, support, and operations teams to ensure smooth onboarding for newly enrolled candidates.
• Provide feedback to internal teams regarding learner expectations and market trends.
• Uphold Uni Athena’s communication standards and represent the brand with credibility and empathy.

Required Skills & Qualifications

• Bachelor’s degree in any discipline; postgraduate qualification is an advantage.
• Prior experience in admissions, counselling, customer success, EdTech, or consulting preferred.
• Excellent verbal and written communication skills suited for interacting with mid-career professionals.
• Strong listening, analytical, and advisory abilities.
• Ability to manage multiple leads, prioritize tasks, and meet deadlines without compromising relationship quality.
• Professional demeanor with a commitment to learner-centric service.
• Proficiency in CRM tools and digital communication platforms.

About Kanerika

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions:

Kanerika has won several awards over the years, including:

·         CMMI Level 3 Appraised in 2024.

·         Best Place to Work 2022 & 2023 by Great Place to Work®.

·         Top 10 Most Recommended RPA Start-Ups in 2022 by RPA today.

·         NASSCOM Emerge 50 Award in 2014.

·         Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture.

·         Recognized for ISO 27701, 27001, SOC2, and GDPR compliances.

·         Featured as Top Data Analytics Services Provider by GoodFirms.

Role overview

We are seeking a Technical Project Manager with a strong development background and deep understanding of Agile and Scrum methodologies. The ideal candidate must have previous experience as a software developer, proficiency in one or more programming languages, and hands-on exposure to software delivery processes. This is a leadership role that requires both technical insight and project management expertise..

What You Will Do:

·         Lead and manage cross-functional engineering teams to deliver high-quality software projects.

·         Serve as the bridge between technical teams and business stakeholders, translating business requirements into technical solutions.

·         Own the software development lifecycle (SDLC), ensuring Agile best practices, are followed.

·         Facilitate Agile ceremonies: sprint planning, daily stand-ups, retrospectives, backlog grooming, and demos.

·         Identify and mitigate risks, manage dependencies, and resolve conflicts proactively.

·         Oversee task breakdowns, sprint tracking, effort estimations, and timelines.

·         Collaborate with developers and architects to ensure alignment of technical design with business objectives.

·         Monitor engineering progress using JIRA or equivalent Agile tools.

·         Ensure integration of DevOps practices, testing strategies, and release management.

Employee Benefits

1. Culture:

a. Open Door Policy: Encourages open communication and accessibility to management.

b. Open Office Floor Plan: Fosters a collaborative and interactive work environment.

c. Flexible Working Hours: Allows employees to have flexibility in their work schedules.

d. Employee Referral Bonus: Rewards employees for referring qualified candidates.

e. Appraisal Process Twice a Year: Provides regular performance evaluations and feedback

2. Inclusivity and Diversity:

a. Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

b. Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

a. GMC and Term Insurance: Offers medical coverage and financial protection.

b. Health Insurance: Provides coverage for medical expenses.

c. Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

a. Company-sponsored family events: Creates opportunities for employees and their families to bond.

b. Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

c. Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

a. Company-sponsored outings: Organizes recreational activities for employees.

b. Gratuity: Provides a monetary benefit as a token of appreciation.

c. Provident Fund: Helps employees save for retirement.

d. Generous PTO: Offers more than the industry standard for paid time off.

e. Paid sick days: Allows employees to take paid time off when they are unwell.

Thanks,

• We are looking for a Full-Stack Developer with exceptional development skills, who is motivated to combine the art of design with the art of programming. You’ll be part of a cross-functional, remote team that’s responsible for the full software development life cycle, from conception to deployment.
• As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries.
• You should also be a team player with a knack for visual design and utility.

IGLOBAL IMPACT ITES PVT. LTD. is hiring Experienced Team Leaders for Website Sales Process for Kolkata location (Night Shift).

Job description

ROLES AND RESPONSIBILITIES:

Leading a team of Customer Services Associates

Define monthly target for Team and devise a strategy to achieve the goals

Guide the team to achieve the daily, weekly and monthly goals

Proactive in identifying the opportunity areas in the program and work towards solution

Conduct rigorous performance reviews with the advisors in the team, on the target management

Identify opportunity areas, review daily reports like APR, agent Quality scores etc. and provide constructive feedback to the advisors

Listen to calls daily to keep a close track on the advisors call quality

Strong planning skills and abilities to project the months performance with the ongoing trends and do a course correction, if needed to bring back the desired performance

Act as a mentor for the team and lead by example

Acts as a subject matter expert by demonstrating and training team on consultative sales approach

Responsible for all aspects of performance management for the program - setting goals / expectations, observing, coaching, counseling, recognizing and rewarding Ensure proper escalation procedures.

Must be Fluent in English (verbal and written)

Out- bound Sales, International sales experienced.

Soft calling to Business and talking feedback for their web work that we have done before.

Maintain strong-relationship with the clients and customers Send quotations to the customers on the basis of inquiries and telephonic discussions. Follow- up quotations / proposals and try to convert them to customer and achieve sales targets set by the Company.

Responsible for handling customer complaints, and efficient daily operations.

To explain the concept of company s services to clients.

Keep track of developments and price changes that take place in the competitive products.

Responsible for interacting for entire Sales Process.

Responsible for accurate and timely issue of quotations.

Responsible for completion of Order process smoothly.

Evaluating new business opportunities and exploring potential markets by conducting market research to understand gather the market area to get the maximum business and projects.

Ability to work under pressure and meet deadlines.

Roles and Responsibilities:

● Build pixel-perfect, buttery smooth UIs across both mobile platforms

● Leverage native APIs for deep integrations with both platforms

● Diagnose and fix bugs and performance bottlenecks for performance that feels native

● Reach out to the open source community to encourage and help implement mission-critical

software fixes—React Native moves fast and often breaks things

● Maintain code and write automated tests to ensure the product is of the highest quality

Requirements:

● Firm grasp of the JavaScript / TypeScript / ClojureScript language and its nuances

● Knowledge of functional / object-oriented programming

● Ability to write well-documented, clean Javascript code

● Rock solid at working with third-party dependencies and debugging dependency conflicts

● Familiarity with native build tools, like XCode, Gradle, Android Studio, IntelliJ

● Understanding of REST APIs, the document request model, and offline storage

● Experience with automated testing suites, like Jest or Mocha

Company Overview:

We are MOBTexting! One of the leading & premier CPaaS company that provide A2P Messaging and Voice Services across the globe. Headquartered in Bangalore, IT Hub of India.

We empower communications via cloud and APIs (through messaging, voice, and chatbots). We have customers across the globe and our vision is to be the most Trusted, Secure and Innovative communication platform to enable real-time conversations between brands and their users.

Incorporated in 2012 as 3M Digital and known for our client- focused approach and innovative end-to-end solutions with annual turnover around 25CR. Our fast-growing service is spread across 195 countries around the globe. We have been awarded as the winner of Deloitte Technology fast 50 India & Deloitte Technology fast 500 APAC 2019.  

We are a diverse team of 50+ individuals from different parts of India working hard (playing hard) and caring for each other.

We’re now looking for someone who is ready for new exciting challenges and willing to enter our family as “Test Engineer".

This position is full time and will be based in our Bangalore office (during COVID-19 crisis, the position will be remote-based).

Follow us: https://www.linkedin.com/company/mobtexting/mycompany/

Whom we are looking:

Someone really good with Automation Testing and also possess some exposure to Manual Testing as well!
1-3 Yrs. of exposure to Software testing.

Web and Mobile app testing, Selenium, Load Testing & API Testing is must.