TITLE: Guest Relationship Executive (GRE)
DEPARTMENT: Sales
REPORTING TO: Club Manager (CM) / Deputy Club Manager (DCM)
GENERAL SUMMARY:
The Guest Relation Executive (GRE) will represent the UFC GYM by providing a
welcoming, informative and entertaining experience for all members and guests during
their visits. The GRE’s are responsible for driving (non-members) into the gym in order
to deliver industry leading customer services to them as well as our current members.
This service must translate into exceeding personal revenue targets issued by
management through both internal and external prospecting. This is a full-time position
reporting directly to the Deputy Club Manager & Club Manager.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Lead Generation & Appointment Booking
Personal minimum expectation: Minimum 50 follow-up calls per day, Minimum 7
appointments booked and confirmed per day and Minimum 2 membership
enrolment per day, 2 personal coaching enrolments per week and two units of
merchandise sales per week.
External marketing, promotions and prospecting. This is a daily activity and
requires off site promotions including distributing passes, building relationships
with local merchants and branding events to inform the community of UFC gym
and services, ultimately resulting into leads. (A lead is a non-members name and
contact information.
Internal marketing and prospecting. This includes collecting leads at the point of
enrolment and from the current member base through relationship building and
referral tables. These activities must translate into lead gathering.
Book membership appointments through productive prospecting activities and
meet or exceed monthly appointment goals set forth by the company.
Ensure that appointments are booked to translate into enough guests and meet
or exceed monthly guest goal set forth by the company.
2. Guest Touring, Membership Presentations, & Personal Production
Ensure that 100% of guests taken through a tour. These tours should translate
into enrolling half of the guests that are seen on a membership (50% Closing) and
20% of them enrolling with Personal Training.
Use the company approved presentation when presenting membership options
to non-members. Ensure each new member meets a manager before completing
the sales process and exiting the gym. Proper presentation and introductions to
the manager should translate to 50% closing of guests.
Ensure Personal Sales Target goals are met or exceeded each month for New
Member Sales Revenue, Renewal membership Sales Revenue, Personal Coaching
Sales Revenue and Merchandise Sales Revenue.
Ensure integrity of each sale.
3. Customer Service
Follow up with members that have enrolled to ensure we are exceeding
expectations.
Provide the highest level of customer service possible when communicating and
interacting with guests.
Assist in maintaining a clean, hygienic and operational facility.
Accountable for saving members that are requesting to cancel their membership.
If the Membership Specialist is unable to convince a member from cancelling
they must have any manager meet the member and sign off on the cancelation.
Recording all customer feedback & complaintsand sharing the same with DCM,
CM, GM and the Top Management.
Filing and reporting members incident report with the DGM/ CM/ GM and top
Management.
Updating the members on any rescheduling or cancellation of scheduled classes.
4. Miscellaneous
Sales Schedule: All GRE’s must be available to work Weekends and
Holidays. Requests for days off must be given in writing and exceptions
can be made by the General Manager.
Mandatory Meetings: Monthly “All Team Meeting” and “Daily
Production Meetings” are mandatory.
Follow, implement and audit all rules, regulations and guidelines of the
organisation.
ORGANIZATION RELATIONSHIPS: The GRE’s will interact with club staff, including the
Operations and Fitness Departments as well as the Guest Relations Team. The
Membership Specialist will also communicate with members, guests and vendors in the
community regarding company promotions and membership packages to support club
sales.
This position description intends to describe the general nature and level of work being
performed by people assigned to this job. It is not intended to include all duties and
responsibilities. The order in which duties and responsibilities are listed is not
significant.
Subodh Popalwar
Software Engineer, Memorres
About UFC GYM INDIA
Similar jobs
Want to work with friendly environment, Join us!
APPITSIMPLE
URL: https://appitsimple.com/about.
Designation : Business Developement Manager
Exp: 3 - 6 years
Salary : 6 - 8 LPA
Rotation shift.
Job Summary:
To generate leads along with assigned team & Identify decision makers within targeted leads and initiate the sales process.
To manage time and work flow and create effective client meeting plans.
To penetrate all targeted key accounts and originate upselling opportunities for the companies products and services.
To set up and deliver sales presentations, product/service demonstrations on daily basis.
Will be responsible for key client retention, per key client revenue optimization & renewals.
To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.
To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.
Ensure High Class Service delivery to identified key clients.
Closely monitoring of work in progress, customer complaints and accounts receivables.
To ensure that all payments are collected as per the companies payment terms.
Ensure adherence to sales processes and requirements.
Achievement of monthly, quarterly & yearly business plan.
Knowledge:
Knowledge and application of sales & servicing techniques such as: Seek Opportunity, Rapport building, selling on emotion, ownership, building value in the product, and upselling.
PlanetSpark is a global platform that provides Live and asynchronous learning strategies to empower individuals (age 4yrs to 50yrs) with exceptional communication and soft skills. The platform is dedicated to transcending conventional classroom learning and focuses on providing tailored learning strategies that cater to individual needs and schedules. With a dynamic community of over 3,000 skilled educators, PlanetSpark has proudly served over 40,000 learners worldwide.
Role Description
This is a full-time on-site role for a Business Development Associate located in Gurugram. The Business Development Associate will be responsible for generating leads, conducting market research, and making presentations to potential clients. The Business Development Associate will also be responsible for communication with existing clients and maintaining client relationships.
Your Roles and Responsibilities:
Business Development is a critical aspect of our platform business.
1. Actively seeking out new sales opportunities through cold calling, networking and social media. 2. Calling
65-70 leads everyday
3. Setting up meetings with potential clients (parents)
4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes
5. Negotiate/close deals and handle complaints or objections
6. Follow and achieve department's sales goals on a monthly, quarterly and yearly basis (3L revenue per month)
7. "Go the extra mile" to drive sales
Mission Statement
1. In your training of 1st month, we shall actively probe you through the process using Training Decks, Live Experiences, Re-Training Programs that aims to give you an overall Learning experience along with you paid stipend along the journey.
2. We create career oriented BDCs in this 1 month whose skill becomes unmatched across the sector.
3. You are required to use right sales strategy and accomplish 1 Lac of revenue in the training period, hence making a way to achieve License to Sell (L-2-S)
4. You will be entitled for training stipend of Rs.21428 fixed + incentives 5. Post 1L Revenue achievement, you will be entitled for below CTC
India Shift (10:30am to 8:30 pm) - INR 6.6 LPA (4.2LPA Fixed + 2.4 LPA Variable) US/ Canada Shift (8:00pm to 5:00 am) - INR 7.10 LPA (4.83 Fixed + 2.3 LPA
Qualifications
• Strong english communication skills
• Any graduate ( 2018-2024)
• Freshers are also welcome !
• Experience in respected field will be given more importance
Job Description:
Position: Business Development Executive
Exp: 2+ Years of experience
Skills:
- Must have strong knowledge of freelancing site Upwork.
- Must have inside-out knowledge of Upwork algorithms and have great sense and command on Upwork.
- Excellent Analytical & Communication Skills (Written and Oral).
- Email Etiquette, Proposal Writing, Follow-up, and Requirement Gathering.
- Must be aware of client details analysis.
- Answer Inbound/Outbound Calls Professionally, Explain Products And Services To Customers
- Identify Customer's Needs And Wants And Convince Them To Buy The Product/Service
- Gain Comprehensive Product Knowledge To Enhance Performance
- International Voice Process/International BPO
- U.K. Shift Timings - 01:30 PM - 11:30 PM
- Fluent Communication Skills Mandatory
- Location - N.I.B.M. Kondhwa, Pune M.H.
Greetings from CloudTrains Technologies!
CloudTrains is a digital product agency that designs & builds new-age technology helping Fortune 500 companies & next-generation start-ups to drive growth & build the future of digital inventions. We are a highly curated team of 500+ certified developers, outside-of-the-box thinkers, lean product-first methodology, and an obsession with making game-changing mobile-based products.
As one of the largest mobile app development companies in the world, we have handled over 900+ complex projects of various brands like Tech Mahindra, HCL, Freshmenu, Cobone, Unnati Silks where we worked on mobile apps, IoT, Wearables, Blockchain, AR/VR, cloud integration, cross-platform, on-demand, enterprise mobility, web, mCommerce and alike.
Job brief :
We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be at the front of the company and will have the liberty to create and apply an effective sales strategy.
The goal is to drive sustainable financial growth by boosting sales and creating strong bonds with clients.
Responsibilities :
- Increasing the value of current customers while attracting new ones.
- Develop a growth strategy focused both on financial gain and customer satisfaction.
- Identifies trendsetter ideas by researching industry and related events, publications, and announcements.
- Keep records of sales, revenue, invoices etc.
- Managing and retaining relationships with existing clients.
- Account Management for both B2B and B2C clients.
Requirements:
- Proven working experience of 1 year as a business development manager, sales executive or a relevant role in the IT Service Industry.
- Proven sales track record
- Experience in customer support is a plus
- Proficiency in MS Office.
- Proficiency in English
- Market knowledge
- Communication and negotiation skills
- Ability to build rapport
Why CloudTrains Technologies?
- Hackathons and Tech Talks
- Free Workshops
- Free Breakfast
- All Hands Parties
- Activity and Fun Zones
- Mentorship and Guidance
-Developing Leads and converting them to customers,
- Conducting demos, field visits, sales pitches etc
,- Improving sales strategy
- Promote the company s services addressing or predicting clients objectives.
- Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources
- Conduct research to identify new markets and customer needs.
- Presentation of the company to potential customers.
- Building long-term, trusting relationships with customers
.- Proactive search for new business opportunities in the market.
- Arrange business meetings with prospective clients.
- Qualify leads from marketing campaigns as sales opportunities
.- Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships
- Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
- Candidate should be willing to work in start up culture, should be self starter
Who are we?
YNOS is a next-generation funded startup founded by IIT Madras faculty and incubated at IIT Madras Incubation Cell. It is a digital platform for Entrepreneurs, Investors, Innovators and Eco-system enablers, providing actionable insights on the startup and investment landscape in India. We are passionate about solving tough problems using technology and data, making a difference.
The Opening
We are presently seeking our next enthusiastic, talented, and driven Business Development Manager to start right away. We'd want you to
● Be excited about building a next-generation intelligence platform
● Possess a can-do attitude and be open to new challenges
● Value working with a great team - self-assured, creative, and insightful
individuals who work together to achieve amazing things
● Be willing to explore, learn, and contribute new ideas to the platform,
thereby improving it
● Be high on self-belief and enthusiasm to work in a startup culture - small team, fast-paced work environment
If this is you, we'd love to hear from you!
As the Business Development Manager, you will
● Be responsible for achieving YNOS’s quarterly and yearly BD targets
● Actively prospect, generate leads through various networks, build
weekly/monthly pipeline, drive order wins, prepare sales forecasts, and adjust BD strategies to meet changing markets and competitive conditions.
● Have a “customer first” approach and ensure that internal collaboration is achieved to have satisfied clients.
● Be a strategic thinker with a broad perspective and, at the same time,
demonstrates an acute attention to detail and the ability to execute flawlessly.
● Prepare reports/trackers for the various activities involved in achieving the BD plan. Ensure adherence to achieving the sales plan and participate in review with the reporting manager.
Requirements
● Clear, concise, and effective oral and written communication skills
● Good interpersonal and relationship-building skills with the capability to
convert passive clients into a long-term business deal
● Strong operational discipline with an ability to log, track and analyze the
the success of business development initiatives
● Well organized, detail-oriented, and reliable with excellent time
management skills and an ability to meet deadlines
Work location & Job type
● Our office is located at IIT Madras Research Park, Chennai, Tamil Nadu, surrounded by the beautiful IITM Campus!
● Terms: This is a full-time position in our Chennai office with an initial training period of 6 months, followed by promotion as a Business Development Manager basis performance
Recruitment Process:
○ Round 1: Interested candidates are requested to record and share a
5-minute video resume introducing themselves to [email protected]
○ Round 2: Interview
Follow CutshortSubodh Popalwar
Software Engineer, Memorres