TITLE: Guest Relationship Executive (GRE)
DEPARTMENT: Sales
REPORTING TO: Club Manager (CM) / Deputy Club Manager (DCM)
GENERAL SUMMARY:
The Guest Relation Executive (GRE) will represent the UFC GYM by providing a
welcoming, informative and entertaining experience for all members and guests during
their visits. The GRE’s are responsible for driving (non-members) into the gym in order
to deliver industry leading customer services to them as well as our current members.
This service must translate into exceeding personal revenue targets issued by
management through both internal and external prospecting. This is a full-time position
reporting directly to the Deputy Club Manager & Club Manager.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Lead Generation & Appointment Booking
Personal minimum expectation: Minimum 50 follow-up calls per day, Minimum 7
appointments booked and confirmed per day and Minimum 2 membership
enrolment per day, 2 personal coaching enrolments per week and two units of
merchandise sales per week.
External marketing, promotions and prospecting. This is a daily activity and
requires off site promotions including distributing passes, building relationships
with local merchants and branding events to inform the community of UFC gym
and services, ultimately resulting into leads. (A lead is a non-members name and
contact information.
Internal marketing and prospecting. This includes collecting leads at the point of
enrolment and from the current member base through relationship building and
referral tables. These activities must translate into lead gathering.
Book membership appointments through productive prospecting activities and
meet or exceed monthly appointment goals set forth by the company.
Ensure that appointments are booked to translate into enough guests and meet
or exceed monthly guest goal set forth by the company.
2. Guest Touring, Membership Presentations, & Personal Production
Ensure that 100% of guests taken through a tour. These tours should translate
into enrolling half of the guests that are seen on a membership (50% Closing) and
20% of them enrolling with Personal Training.
Use the company approved presentation when presenting membership options
to non-members. Ensure each new member meets a manager before completing
the sales process and exiting the gym. Proper presentation and introductions to
the manager should translate to 50% closing of guests.
Ensure Personal Sales Target goals are met or exceeded each month for New
Member Sales Revenue, Renewal membership Sales Revenue, Personal Coaching
Sales Revenue and Merchandise Sales Revenue.
Ensure integrity of each sale.
3. Customer Service
Follow up with members that have enrolled to ensure we are exceeding
expectations.
Provide the highest level of customer service possible when communicating and
interacting with guests.
Assist in maintaining a clean, hygienic and operational facility.
Accountable for saving members that are requesting to cancel their membership.
If the Membership Specialist is unable to convince a member from cancelling
they must have any manager meet the member and sign off on the cancelation.
Recording all customer feedback & complaintsand sharing the same with DCM,
CM, GM and the Top Management.
Filing and reporting members incident report with the DGM/ CM/ GM and top
Management.
Updating the members on any rescheduling or cancellation of scheduled classes.
4. Miscellaneous
Sales Schedule: All GRE’s must be available to work Weekends and
Holidays. Requests for days off must be given in writing and exceptions
can be made by the General Manager.
Mandatory Meetings: Monthly “All Team Meeting” and “Daily
Production Meetings” are mandatory.
Follow, implement and audit all rules, regulations and guidelines of the
organisation.
ORGANIZATION RELATIONSHIPS: The GRE’s will interact with club staff, including the
Operations and Fitness Departments as well as the Guest Relations Team. The
Membership Specialist will also communicate with members, guests and vendors in the
community regarding company promotions and membership packages to support club
sales.
This position description intends to describe the general nature and level of work being
performed by people assigned to this job. It is not intended to include all duties and
responsibilities. The order in which duties and responsibilities are listed is not
significant.

About UFC GYM INDIA
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About Makers' Muse
Makers’ Muse is a leading and fast-growing EdTech organization on a mission to transform K–12 education through hands-on STEM and future skills learning. We empower schools with cutting-edge solutions like Robotics, Coding, AI, 3D Printing, Drones, and Design Thinking, making learning interactive, gamified, and practical. With successful partnerships across multiple states, our solutions are already making a difference in over 300+ schools. Our passionate team works across functions like content, product, sales, and tech — collaborating to deliver real-world skills to students and educators.
Key Responsibilities:
1.Working with school kids and teaching them subjects like block coding, Python, Robotics,3D printing, Electronics, Drones, etc.
2.Creating & maintaining tech and official documents as required.
3.Conducting engaging events and preparing students for competitions.
4.Developing innovative education resources for school students.
5.Guiding and mentoring students, designing engaging workshops, and fostering a creative learning environment.
6.Conducting virtual sessions.
7.Conducting training sessions for junior team members
8.Managing team at school
9.Coordinating with school management to full fill organisation goals
Assisting seniors in their work.
Qualifications:
Must have requirement
1.Atleast 6 months of experience in teaching school-going students.
Foundational experience of working on basic electronics, Arduino & other microcontroller etc..
2.Should possess a well-functioning laptop.
Optional/Preferred
1.Freshers with relevant skills & prior experience teaching school students are encouraged to apply
2.People with teaching passion & relevant skills are encouraged to apply
3.Prior teaching experience in a similar subject will be an added advantage.
4.Good proficiency in English communication will be an added advantage.
Compensation and Location
Salary: Upto 3lpa
Location: Udaipur
Working hours: 8am to 5pm (Monday to Saturday)
Perks & Benefits:
We offer 24 paid leaves annually, ensuring a healthy work-life balance. Enjoy double overtime pay for extra hours, rewarding annual bonuses along with provident Fund (PF) benefits for financial security. Join a positive and growth oriented work environment where your efforts are valued and rewarded.
How to Apply:
Interested candidates are encouraged to apply by sending their resume and a cover letter here, with the subject line "School Robotics Trainer, Udaipur Application - [Your Name].
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Must Have:
- Strong expertise in Tableau Desktop and Server, including add-ons like Data and Server Management.
- Ability to interpret business requirements, build wireframes, and finalize KPIs, calculations, and designs.
- Participate in design discussions to implement best practices for dashboards and reports.
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- Optimize data sources and dashboards while ensuring business requirements are met.
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- Provide suggestions and take feedback to deliver future-ready dashboards.
- Peer review team members’ dashboards, offering constructive feedback to improve overall design.
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Responsibilities
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- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Good Experience in Next.js
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (Redux)
- Familiarity with newer specifications of ECMAScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
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Purpose
All kids have extraordinary talent & creativity, and our mission in the world is to
help nurture it. We truly believe that education needs to develop the whole being, and exploration of broad interests is key for originality. We are working hard to be the world's most loved extra-curricular platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of
our products, company culture, hiring & design language and practices for the future to come.
Team
We are a team that is maniacally customer obsessed & building products that
consumers love.The plumber in chief, Subramanya Sharma (subba), was recently CPO & CMO @ Cleartrip helping build one of the most loved consumer companies in the region.
He was also instrumental in taking Cleartrip global 8 countries) & create global
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Requirements:
*2-4 years of experience
*Ability to do stress testing + has knowledge of IT security (rate limiting, DDOS attacks etc)
*Proven Manual testing experience is a must.
*Good knowledge of Node.js and it's test platforms
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* Should have experience in scripting (shell or python).
*Selenium experience and experience in managing CI/CD for code deployments is a plus
*Experience working with tools for version control (Git)
*Analytical and logical thinking with natural curiosity
*Excellent written and verbal communication skills
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* Test current products and identifying deficiencies
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- Hands-on development experience in an object-orientated programming language like Python.
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- Familiarity with software development tools: source code management (SCM systems), code review systems, issue tracking tools, build tools, test frameworks, code quality tools.
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- Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
- Maintain business continuity by identifying and driving opportunities to make systems highly resilient and human-free.
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Gather market and customer information.
Customer Acquisition, Revenue generation, Data gathering, Field sales, Cold
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Focus on revenue generation, increasing profitability and sales target
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Prepare business presentations, proposals and showcase company
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Develop business plan to drive penetration, revenue growth and brand
leadership.
Execute pre-determined targeted sales to generate new business including
cold calls.
Coordinate with client for timely feedback including making repeated visits
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Identify, negotiate and manage strategic relationships with Potential clients.
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Effectively execute and manage every element of the sales process on an
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Quality data generation to for calling’
Competitor and Market analysis
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Extracting exact requirement from the customer with exact documentation,
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correspondence), Presentation and Relationship building.
Excellent time and team management skills and be comfortable working in a
Team.
Brilliant negotiation skills
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