TITLE: Guest Relationship Executive (GRE)
DEPARTMENT: Sales
REPORTING TO: Club Manager (CM) / Deputy Club Manager (DCM)
GENERAL SUMMARY:
The Guest Relation Executive (GRE) will represent the UFC GYM by providing a
welcoming, informative and entertaining experience for all members and guests during
their visits. The GRE’s are responsible for driving (non-members) into the gym in order
to deliver industry leading customer services to them as well as our current members.
This service must translate into exceeding personal revenue targets issued by
management through both internal and external prospecting. This is a full-time position
reporting directly to the Deputy Club Manager & Club Manager.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Lead Generation & Appointment Booking
Personal minimum expectation: Minimum 50 follow-up calls per day, Minimum 7
appointments booked and confirmed per day and Minimum 2 membership
enrolment per day, 2 personal coaching enrolments per week and two units of
merchandise sales per week.
External marketing, promotions and prospecting. This is a daily activity and
requires off site promotions including distributing passes, building relationships
with local merchants and branding events to inform the community of UFC gym
and services, ultimately resulting into leads. (A lead is a non-members name and
contact information.
Internal marketing and prospecting. This includes collecting leads at the point of
enrolment and from the current member base through relationship building and
referral tables. These activities must translate into lead gathering.
Book membership appointments through productive prospecting activities and
meet or exceed monthly appointment goals set forth by the company.
Ensure that appointments are booked to translate into enough guests and meet
or exceed monthly guest goal set forth by the company.
2. Guest Touring, Membership Presentations, & Personal Production
Ensure that 100% of guests taken through a tour. These tours should translate
into enrolling half of the guests that are seen on a membership (50% Closing) and
20% of them enrolling with Personal Training.
Use the company approved presentation when presenting membership options
to non-members. Ensure each new member meets a manager before completing
the sales process and exiting the gym. Proper presentation and introductions to
the manager should translate to 50% closing of guests.
Ensure Personal Sales Target goals are met or exceeded each month for New
Member Sales Revenue, Renewal membership Sales Revenue, Personal Coaching
Sales Revenue and Merchandise Sales Revenue.
Ensure integrity of each sale.
3. Customer Service
Follow up with members that have enrolled to ensure we are exceeding
expectations.
Provide the highest level of customer service possible when communicating and
interacting with guests.
Assist in maintaining a clean, hygienic and operational facility.
Accountable for saving members that are requesting to cancel their membership.
If the Membership Specialist is unable to convince a member from cancelling
they must have any manager meet the member and sign off on the cancelation.
Recording all customer feedback & complaintsand sharing the same with DCM,
CM, GM and the Top Management.
Filing and reporting members incident report with the DGM/ CM/ GM and top
Management.
Updating the members on any rescheduling or cancellation of scheduled classes.
4. Miscellaneous
Sales Schedule: All GRE’s must be available to work Weekends and
Holidays. Requests for days off must be given in writing and exceptions
can be made by the General Manager.
Mandatory Meetings: Monthly “All Team Meeting” and “Daily
Production Meetings” are mandatory.
Follow, implement and audit all rules, regulations and guidelines of the
organisation.
ORGANIZATION RELATIONSHIPS: The GRE’s will interact with club staff, including the
Operations and Fitness Departments as well as the Guest Relations Team. The
Membership Specialist will also communicate with members, guests and vendors in the
community regarding company promotions and membership packages to support club
sales.
This position description intends to describe the general nature and level of work being
performed by people assigned to this job. It is not intended to include all duties and
responsibilities. The order in which duties and responsibilities are listed is not
significant.

About UFC GYM INDIA
About
Connect with the team
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Key Responsibilities:
- Plan and execute offline marketing campaigns.
- Organize events, promotions, and partnerships.
- Create marketing materials for brands
- Track and report campaign performance.
- Manage budgets for marketing activities.
- Client relationship management
Requirements:
- Bachelor’s degree
- Strong communication and organizational skills.
- Ability to manage multiple tasks.
Benefits:
- Competitive pay
- Health insurance
- Opportunities to learn and grow
What you will be doing
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- Develop new features and improve existing features of the application.
- Coding, Implementing, Unit Testing and Documenting Java based services.
- Design, build, and maintain efficient, reusable, and reliable Java code.
- Code reviews and ensuring adherence to software development standards.
- Contribute to team and organizational improvements in process and infrastructure.
- Participating in requirements gathering and functional specification activities.
- Resolving and helping to mitigate production issues.
What you need to be successful
- Has proven himself as a solid individual contributor and has some initial management ability
- Understands the culture and upholds it
- Well respected with the team
- Looking to grow more as a manager than as an engineer
- Split time b/w hands-on technical work and people management of a small team
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- Progress up to manager in 2-3 years
- Strong Data Structure and Algorithms
- Experience of building micro services architectures, developing RESTful services,continuous integration, unit and integration testing.
- Proficient with SpringBoot, Hibernate, JUnit and other Java frameworks apart from RDBMS and NoSQL databases - PostgreSQL, MongoDB
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Requirements
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- Conduct high volume prospecting to generate qualified leads
- Prospecting to USA & SEA markets.
- Create & update email templates, message templates, and call scripts from time to time
- Generate new leads: Identify and contact decision-makers, screen potential business opportunities.
- Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
- Identify the needs and challenges of the prospective customer
- Identify key influencers and decision makers at target companies and convince them on the benefits of our solutions
- Schedule discovery meetings between prospects and sales manager
- Continuous follow-ups with prospects and clients
- Build relationships by nurturing warm prospects and finding new business opportunities
- Conduct needs assessments calls with specific prospects as assigned
- Qualify leads from marketing campaigns for sales opportunities
- Develop an overall account strategy that will lead to a well-executed, team based selling effort
- Build sales pipeline in accordance with targets
- Submit reports to Business Development Manager on weekly, monthly, and quarterly results
- 2+ years of experience in the IT industry
- Candidates should be willing to work evenings & nights to cold call the USA market, as and when required.
- Prior experience as a business development rep with IT Consultancies.
- Self-directing and agile, with the ability to pivot strategies quickly, as needed.
- Passionate, creative thinker with exceptional analytical skills.
- Team player with superb collaboration and communication skills.
- Outstanding communication and interpersonal skills.
- Keep current with business development strategies, best practices, and associated resources
JAVA, JSP, jQuery, Servlet, Hibernate, Spring MVC, Spring boot, SOAP and REST Web Services, Microservices, knowledge of SQL query, build tool like Ant and Maven, very good analytical and logical skills.
Good to have: Redis and Memcached cache management, JBOSS 7 and above, API gateway, Apache, EJB
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