TeleSales Executive

**About jhana**

jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the

law across research, drafting, and document management. At jhana.ai, we are

transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers

critical legal insights through advanced AI, producing outputs like redlines, memos, and

risk assessments to streamline workflows for legal teams. Recognized as the Best Legal

Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals

with technology that drives efficiency and excellence.

**Position Overview**

We are looking for a dynamic and driven Account Manager with **3-5 years of experience 

in legal ecosystem,** account management, sales and client relations. **A background in 

law is mandatory;** candidates with a passion for client success, excellent communication 

skills, and the ability to manage multiple accounts will excel in this role. The Business 

Account Manager will be responsible for supporting client relationships, ensuring client 

satisfaction, and driving growth within assigned accounts. This position involves regular 

travel for client interaction, both virtually and in-person.

**The day-to-day**

Client Relationship Management

● Serve as a key point of contact for assigned clients, building and maintaining strong relationships to ensure satisfaction and long-term engagement.

● Proactively communicate with clients to understand their needs, resolve issues, and provide solutions that align with their goals.

● Provide exceptional client service, consistently striving to exceed expectations and deliver value. Account Growth & Retention

● Support account growth by identifying upsell and cross-sell opportunities within assigned client accounts.

● Collaborate with the sales team to develop strategies for renewal and expansion, assisting in the preparation of proposals and presentations.

● Monitor account performance and proactively address any potential risks to client retention. Process & Operations Support

● Assist in implementing account management processes, ensuring efficient workflows and accurate reporting.

● Track and document client interactions, account activities, and progress using CRM tools and account management software.

● Provide insights and feedback on internal processes, helping to identify areas for improvement in client engagement and service delivery. Collaboration with Cross-Functional Teams

● Work closely with internal teams, including sales, marketing, and customer success, to ensure a seamless client experience.

● Coordinate with the product team to relay client feedback, contributing to product enhancements and helping tailor solutions to client needs.

● Participate in team meetings and share updates on client progress, challenges, and opportunities.

Client Meetings & Engagements



● Conduct virtual and in-person meetings with clients to present updates, review performance, and discuss upcoming needs.

● Represent the company at industry events and conferences as needed, enhancing client relationships and expanding professional networks.

**Qualifications & Skills**

● Education:**** Bachelor’s degree in Law.**** An advanced degree in 

Business is a plus. 

● Experience:** 3-5 years of experience in Legal ecosystem. **

● Good to have: 2 years of experience in account management, client 

relations, or sales. Experience in SaaS, or B2B sectors is a plus. 

● Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and confidently.

● Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple accounts and priorities simultaneously.

● Customer-Focused: Passionate about delivering value to clients and ensuring a positive client experience.

● Tech Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Preferred Experience

● Experience in the legal industry or with legal tech products.

● Demonstrated success in managing client relationships and meeting account growth or retention goals.

● Knowledge of project management tools and client success strategies. Additional Requirements

● Travel: Travel would be required for client meetings and events. 

● Adaptable & Self-Driven: A proactive attitude and the ability to adapt in a fast-paced, dynamic environment.

• Develop & Maintain Dashboards: Create interactive and visually compelling dashboards and reports in Tableau, ensuring they meet business requirements and provide actionable insights.
• Data Analysis & Visualization: Design data models and build visualizations to summarize large sets of data, ensuring accuracy, consistency, and clarity in the reports.
• SQL Querying: Write complex SQL queries to extract and transform data from different data sources (databases, APIs, etc.), ensuring optimal performance.
• Data Cleansing: Clean, validate, and prepare data for analysis, ensuring data integrity and consistency.
• Collaboration: Work closely with cross-functional teams, including business analysts, data engineers, and stakeholders, to gather requirements and deliver customized reporting solutions.
• Troubleshooting & Support: Provide technical support and troubleshooting for Tableau reports, dashboards, and data integration issues.
• Performance Optimization: Optimize Tableau workbooks, dashboards, and queries for better performance and scalability.
• Best Practices: Ensure Tableau development follows best practices for data visualization, performance optimization, and user experience.

Content Writer

(6 months - 1 yrs of experience)

• Proven work experience as content writer, copywriter or similar role.

• Knowledge of digital marketing tactics, including SEO, email marketing and web analytics.

• An impeccable grasp of english language, including idioms, and current trends in slang and expression.

• Ability to work independently with daily or no little supervision.

• Strict adherence to the style guides of each company and their policies for publication.

Key Responsible Area

• Create content marketing campaigns to drive lead and subscribe.

• Use best SEO practices to generate traffic on the website.

• Regularly produce various content types, including emails, social media posts, blogs and guides.

• Actively manage and promote our blog, and pitch articles to relevant third-party platform.

• Edit the content produced by the other members of the team.

• Analyze content marketing metrics and makes changes as needed.

• Collaborate with other departments to create innovative content ideas

• We are a startup team of 60+ amazing & diverse individuals from various backgrounds, ethnicities, and ages.
• We are an employee-first Product Company (not a service-based business), and you get to be a part of an amazing product roadmap.
• This is a 100% remote working opportunity with occasional company & team meetups (which is a lot of fun!)
• We guarantee your experience to be 10x more enriching and faster than a traditional MNC environment
• We work on exciting technologies and are open to try out new things.
• We are close-knit like a family and motivate each other to grow constantly

• We are looking for full stack developers with both front end & backend experience (Angular & .NET & MS SQL)
• In case you don't have much front-end experience in Angular not to worry but backend experience in .NET is critical.
• You should have at least 1 year of relevant experience and not more than 5 years of experience.
• You are interested in being a part of a startup journey of a Product Company.

• Understand existing Web applications & Develop  and maintain .NET Web applications
• Deliver within specified timelines and up to  expected quality standards
• Enhance Web applications as per client change  requests
• Ability to migrate applications from Angular 1 to  Angular 2 and above
• Perform root cause analysis to address issues  reported
• Liaise with peers, if required, and coordinate with other teams (DB, Testing, Front-end) to ensure timely and qualitative delivery.

• Employee Medical Insurance
• Flexible Working Hours
• Remote Working (Freedom to work from anywhere)
• Fast-paced & employee-first work culture enabling you to grow faster
• Gain deep insight into the Marketing & Advertising  industry
• Opportunity to interact with clients
• Performance-driven culture – 6 months  appraisal cycle

• Strong knowledge of Net Core 2.0 with more than 2 live projects
• Basic front-end knowledge of Angular 2+, HTML Javascript, and JQuery skills
• SQL Server 2012/2016
• MVC, Design Patterns & Object-oriented analysis and design (OOAD)
• Strong analytical skills
• Fast self-learning attitude
• Exhibit trust & self-respect
• Are a good team player
• Able to manage work & deadlines

• Strong knowledge of Front-end (Angular 2+)
• Knowledge of ASP.Net Web forms 
• Experience with Git
• Familiarity with Azure & AWS platforms
• Leadership/Mentoring skills

• Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support 
• Ability to develop large scale web/database applications 
• Ability to work on multiple projects with multiple deadlines 
• Ability to communicate clearly with business users and project manager 
• Ability to innovate and provide functional applications with intuitive interfaces 
• Proven experience with Microsoft .NET technologies including, .Net Core, ASP.NET, ADO.NET 
• Strong in Jquery/javascrpit/CSS/Bootstrap
• Familiarity with architecture styles/APIs (REST, RPC)
• Knowledge of Design/architectural patterns (e.g. MVC)
• Understanding of Agile methodologies
• Excellent troubleshooting and communication skills
• Excellent documentation skills for Technical Documentation.

What you need to have:

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo

• Binding of UI elements to JavaScript object models

• Creating RESTful services with Node.js

• Architect scalable web architectures

• Work in a cross-functional team to deliver a complete user experience

• Create Unit and Integration tests to ensure the quality of code

• Be responsive to change requests and feature requests

• Write code that is cross-platform and cross-device compatible

• Ability to wear many hats and learn new technologies quickly