Tele calling

Job Title:

Technical Support – L1/L2 (Application Support + System Administration)

Location:

Hyderabad, India (Work from Office)

Shift: US Shift (Night), Rotational including weekends

Company:

Telebu Communications

Job Summary:

Telebu Communications is hiring three (3) Technical Support Engineers (L1/L2) to join our night shift support team. The ideal candidates will have 2–4 years of experience in application support, with a solid understanding of system administration basics. This is a full-time, office-based role in Hyderabad, involving rotational shifts including weekends, aligned to US hours.

Key Responsibilities:

• Provide L1/L2 support for enterprise applications, ensuring smooth performance and minimal downtime.
• Respond to user queries and technical issues via tickets, calls, or chats within defined SLAs.
• Troubleshoot application-level errors, configuration issues, login/access problems, and usage concerns.
• Monitor system alerts, logs, and performance dashboards to proactively identify issues.
• Perform routine health checks and validation for applications and basic infrastructure.
• Support incident and change management processes; document RCA and resolution steps.
• Coordinate with product, engineering, and DevOps teams for issue escalation and resolution.
• Perform basic server-level troubleshooting, user access control, and patch deployments.
• Maintain internal knowledge base, documentation, and SOPs for recurring support tasks.
• Assist with deployments, updates, and minor configuration changes during off-hours.

Required Skills:

• 2–4 years of experience in application support (L1/L2).
• Good troubleshooting skills for web-based applications and enterprise tools.
• Basic understanding of system administration (Windows/Linux environments).
• Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk).
• Basic networking and DB support knowledge (e.g., ability to run queries, take backups).
• Clear communication skills for effective issue resolution and stakeholder coordination.
• Ability to manage priorities, handle pressure, and work independently during night shifts.

Preferred Skills:

• Experience in production support for SaaS or enterprise software.
• Familiarity with monitoring tools (e.g., Grafana, Nagios, CloudWatch).
• Knowledge of scripting (PowerShell, Bash) is a plus.
• Exposure to cloud environments (AWS, Azure, GCP) is an advantage.

About Telebu:

Established in 2003, Telebu is a 20+ year-old technology driven product based company that helps enterprises build better relationships with their customers and employees using SMS, Chat, Voice & Video products, APIs and SDKs. We were earlier known as SMSCountry Networks until our rebrand to Telebu in 2018. The word Telebu combines Telecommunication and Business. Offices spread across India (HQ in Hyderabad), Manama (Bahrain), Dubai (UAE), Al-Khobar (KSA), Muscat (Oman), Doha (Qatar), USA and Hong Kong.

About Client:

A dynamic digital marketing agency collaborating with agencies, advertisers, and publishers. Specializing in yield management, inventory optimization, and executing online display campaigns, our client also provides end-to-end digital marketing services for SMEs. Founded by IIM Ahmedabad alumni and ex-Ozone Media team members.

Responsibilities:

- Support revenue targets for the Agency team.

- Act as ambassador in the market for agency relationships.

- Shape long-term business plans for agencies to prioritize our organization.

- Drive strategic initiatives for maintaining a healthy sales pipeline.

- Manage stakeholder relationships independently.

- Collaborate with internal teams for executing long-term deals.

Requirements

- 10+ years in digital media agency/digital ad sales/consumer internet.

- MBA preferred, from Tier I/Tier II institutes.

- Knowledge of demand-side platforms, ad networks, etc.

- Strong partnerships with agency holding groups and digital spenders.

- Understanding of Media Agency's principles.

- Track record in brand building and meeting sales targets.

- Comfortable using data and analytics in client conversations.

- Excellent networking and communication skills.

Job Description: Technical Recruiter

Location: Pune (Hybrid)

Job Type: 

Contract to Hire

Key Responsibilities:

• Collaborate with hiring managers to understand technical hiring needs and job requirements.
• Source, screen, and shortlist qualified candidates for technical roles (developers, engineers, etc.).
• Conduct interviews, technical assessments, and reference checks.
• Maintain and manage an active candidate pipeline.
• Coordinate interview schedules and facilitate timely feedback.
• Ensure a smooth candidate experience throughout the recruitment process.
• Stay updated on industry trends and best practices in technical recruiting.

Qualifications:

• Proven experience as a recruiter, preferably in IT or technology-related roles.
• Strong understanding of technical job descriptions and technologies (e.g., software development, networking, cloud services).
• Excellent communication and interpersonal skills.
• Ability to manage multiple open positions simultaneously.
• Familiarity with applicant tracking systems (ATS) and recruitment tools.

NNIIT is a leading Ed-tech company committed to revolutionizing education through innovative digital solutions. We strive to empower individuals in the K9 and K12 segments, providing them with tools and resources to excel in the digital age. We are currently seeking a passionate and experienced Business Development Associate to join our dynamic team.

Job Title: Human Resource Director

Salary Range: Up to 10 LPA + Incentives

Location: Hyderabad (On-site)

Overview: As the Human Resource Director for our innovative e-learning platform, you will play a vital role in managing and overseeing all aspects of human resources. Your responsibilities will include developing and executing HR strategies that align with our organizational goals, ensuring a productive, engaging, and inclusive work environment. You will lead a team of HR professionals and collaborate closely with department heads to support our mission of providing high-quality educational services globally.

Key Responsibilities:

• Strategic HR Leadership:

Develop and implement HR strategies and initiatives aligned with the overall business strategy.

Drive organizational development efforts to foster a culture of continuous improvement and innovation.

Lead the HR team in setting clear objectives that support the company's mission and vision.

• Talent Acquisition and Management:

Oversee the recruitment and hiring process to attract and retain top talent.

Develop effective strategies for talent retention, career development, and succession planning.

Implement performance management systems to enhance employee productivity and engagement.

• Employee Relations and Compliance:

Serve as a trusted advisor to management on HR-related issues and employee relations matters.

Ensure compliance with labor regulations and employment laws in all operational areas.

Foster a positive work environment through effective communication, conflict resolution, and fair policies.

• Training and Development:

Design and implement training programs that align with employee development needs and business goals.

Support continuous learning and skill development initiatives to enhance employee capabilities.

Evaluate training effectiveness and adjust programs as necessary to optimize outcomes.

• Compensation and Benefits:

Oversee compensation and benefits programs to ensure competitiveness and fairness.

Monitor industry trends and benchmarks to make informed decisions regarding compensation packages.

Manage budgeting and forecasting for HR operations, including payroll and benefits administration.

• HR Systems and Processes:

Implement and optimize HR systems and workflows to streamline operations and enhance efficiency.

Maintain accurate employee records and ensure data privacy and security standards are met.

Utilize HR analytics to drive data-driven decisions and measure HR effectiveness.

Qualifications:

• Proven experience as an HR Director or in a similar senior HR role within the e-learning or tech industry.
• Strong knowledge of HR practices and employment laws.
• Demonstrated leadership skills with the ability to build and manage high-performing teams.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Strategic mindset with the ability to translate business needs into HR initiatives.
• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred.
• HR certification (e.g., SHRM-SCP, SPHR) is a plus.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health benefits package.
• Opportunities for professional growth and development.

Join us in revolutionizing the e-learning industry by leading our HR efforts to support and empower our talented team. If you are passionate about education and HR leadership, we invite you to apply and make a meaningful impact with us.

 We look forward to hearing from you!

• Seniority Level
• Director
• Industry
• E-Learning ProvidersEducation Administration ProgramsHigher Education
• Employment Type
• Full-time
• Job Functions
• Human ResourcesAdministrativeManagement
• Skills
• 
  
• Budgeting & ForecastingHR AnalyticsSales ManagementCustomer Relationship Management (CRM)Training and Development (HR)Business RequirementsCommunicationNegotiationPayroll AdministrationEmp

You are a great fit, if you ...

What are we looking for ?

• ... have the working knowledge of different qualitative user research methods and the understanding of quantitative research methods and a comprehensive understanding of all the stages of the user research process.
• ... are well versed in scoping user research in ambiguous problem spaces.
• ... have 2-4 years of industry experience in UX research and/or design-led research practices.
• ... have recent experience in a research role and can hit the ground running.
• ... are possessing strong communication skills with the ability to articulate and document the research data for use by the company’s various functions.

Here is how you can help us

Role & Responsibilities

• Obsess over getting immersed in the user's environment, understanding their psyche, motivations, behaviours to understand the real problems and needs.
• Own end-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Identify and apply relevant research methods to generate effective responses to the research questions.
• Independently conceptualise, plan and execute foundational, generative and evaluative studies while operating in complex organisational demands, with minimum guidance.
• Apply your expertise and knowledge of research methodologies, human factors, the user-centred design process, and statistics to product and service design in an iterative development environment.
• Help us set up the best practices to support the research team.

We are looking for highly motivated engineers with the following skillset-

• Engineering degree in Computer science or ECE or MCA is a must
• In-depth knowledge of PHP, HTML5, CSS, jQuery, JavaScript, AJAX
• Experience using PHP frameworks such as Laravel, Symfony, Zend, etc. - any 1 is required
• VueJS, AngularJS, ReactJS - knowledge of any 1 is required
• Between 1-5 years of work experience is required
• Very strong data structure and algorithm knowledge
• Ideal candidate would be a very strong developer with great coding skills
• Good English communication skills
• Willingness to work on multiple projects simultaneously
• Ability to work through ambiguous requirements and come up with a clear scope and problem statement
• If you have any live projects portfolio or GitHub handle please share them
• Office is in Fairlie place (Dalhousie), Kolkata 700 001