Main Responsibilities:
The Service Delivery Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality. Validating and submitting orders to various telecom vendors across the globe. The role will require matrix managing third party resources (internal & contracted).
Main Duties:
Responsible for all deliveries assigned to him/her
Manage third party resource (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality and customer requirements
Communicate regularly with the Project managers, customers by providing them with clear and regular updates during the whole of the delivery life-cycle
Escalate to his/her Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)
Ordering and tracking of specific delivery requirements
Communicate with multiple vendors to provision and activate services.
I
deal Candidate Profile:
2+ years experience in Telecommunications with a knowledge of the European/USA telecom markets.
2+ years of experience as Service Delivery Coordinator
Technical qualification in an IT or Engineering discipline an advantage.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Machine Learning (ML)Request for Proposal (RFP): AI Receptionist for Helvetica Incoming Broker Calls
Company Overview
Helvetica Group is a direct commercial real estate lender and investment bank, specializing in providing alternative financing solutions for complex real estate transactions. We focus on fast, innovative, and common-sense underwriting to serve brokers, investors, and borrowers nationwide.
Website: helveticagroup.com
Project Overview
We are seeking an experienced AI Engineer to design and implement an AI Receptionist using Retell AI and Make (formerly Integromat). This AI Receptionist will handle incoming broker calls, collect loan request details, integrate with Salesforce, and automate follow-up communications.
Scope of Work
The solution should:
- Receive Incoming Calls
- Integrate with our phone system and Retell AI to answer broker calls professionally.
- Detect caller intent and initiate a structured loan intake conversation.
- Prompt Loan Request Details
- Use natural language conversation to gather key loan scenario data:
- Borrower and broker information
- Property type, location, value
- Loan amount requested, purpose, and timeline
- Any special circumstances (e.g., foreclosure bailout, BK buyout, etc.)
- Data Handling & Automation
- Send collected call details to Salesforce as a new Lead.
- Email a summary of the loan request to our broker group.
- Send an automated confirmation email to the caller.
- Send an SMS confirmation text to the caller with a thank-you and next steps.
- Integration Requirements
- Use Retell AI for call handling and voice interactions.
- Use Make for workflow automation (Salesforce, email, SMS).
- Ensure all data flows securely and complies with applicable regulations.
Deliverables
- Fully functional AI Receptionist integrated with our systems
- Retell AI call flow design and scripts tailored to Helvetica's lending guidelines
- Make (Integromat) scenarios for:
- Salesforce lead creation
- Email notifications (internal and external)
- SMS confirmation to caller
- Documentation for setup, maintenance, and future scaling
- Optional: Dashboard for call analytics and performance monitoring
Skills Required
- Experience with Retell AI (or similar conversational AI voice platforms)
- Expertise in Make (Integromat) or similar workflow automation tools
- Strong knowledge of Salesforce API integrations
- Experience with Twilio or other SMS/email APIs is a plus
- Understanding of secure data handling and compliance (preferred)
Proposal Requirements
Please include in your proposal:
- Relevant experience with Retell AI, Make, and Salesforce integrations
- Portfolio of similar AI automation projects (voice + CRM)
- Estimated timeline for project completion
- Proposed budget and pricing structure
- Any additional recommendations to enhance this solution
Timeline
- Proposal Submission Deadline: [Insert Date]
- Project Kickoff: [Insert Date]
- Expected Completion: Within 4-6 weeks from kickoff
Budget
We are open to proposals with fixed price or hourly rates. Please provide a clear breakdown of your pricing.
How to Apply
Submit your proposal directly through Upwork, including all requested details.
Would you also like me to include:
- Sample call flow conversation script (to attract engineers who understand the flow)?
- Technical architecture diagram (for clarity on integrations)?
- I can draft both to include in your posting. Shall I proceed?
Javascript
HTML/CSS
jQueryResponsibilities
● Use markup languages like HTML to create user-friendly web pages
● Maintain and improve the website
● Optimize applications for maximum speed
● Design mobile-based features
● Collaborate with back-end developers and web designers to improve the usability
● Get feedback from, and build solutions for, users and customers
● Write functional requirement documents and guides
● Create quality mockups and prototypes
● Help back-end developers with coding and troubleshooting
● Ensure high-quality graphic standards and brand consistency
● Stay up-to-date on emerging technologies
Requirements and skills
● Proven work experience of 4-5 years as a Front-end developer
● Hands-on experience with markup languages
● Experience with JavaScript, CSS and jQuery
● Familiarity with browser testing and debugging
● In-depth understanding of the entire web development process (design, development and deployment)
● Understanding of layout aesthetics
● Knowledge of SEO principles
● Familiarity with software like Adobe Suite, Photoshop and content management systems
● An ability to perform well in a fast-paced environment
● Excellent analytical and multitasking skills
● BSc degree in Computer Science or relevant field
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AngularJS (1.x)
Angular (2+)JavascriptAbout The Company
The client is 17-year-old Multinational Company headquartered in Bangalore, Whitefield, and having another delivery center in Pune, Hinjewadi. It also has offices in US and Germany and are working with several OEM’s and Product Companies in about 12 countries and is a 200+ strong team worldwide.
Join us as a Senior Software Engineer within our Web Application Development team, based out of Pune to deliver end-to-end customized application development.
We expect you to participate & contribute to every stage of project right from interacting with internal customers/stakeholders, understanding their requirements, and proposing them the solutions which will be best fit to their expectations. You will be part of local team you will have chance to be part of Global Projects delivery with the possibility of working On-site (Belgium) if required.You will be most important member of highly motivated Application development team leading the Microsoft Technology stack enabling the team members to deliver “first time right” application delivery.
Principal Duties and Responsibilities
• You will be responsible for the technical analysis of requirements and lead the project from Technical perspective
• You should be a problem solver and provide scalable and efficient technical solutions
• You guarantee an excellent and scalable application development in an estimated timeline
• You will interact with the customers/stakeholders and understand their requirements and propose the solutions
• You will work closely with the ‘Application Owner’ and carry the entire responsibility of end-to-end processes/development
• You will make technical & functional application documentation, release notes that will facilitate the aftercare of the application Knowledge, Skills and Qualifications
• Education: Master’s degree in computer science or equivalent
• Experience: Minimum 5- 10 years
Required Skills
• Strong working knowledge of C#, Angular 2+, SQL Server, ASP.Net Web API
• Good understanding on OOPS, SOLID principals, Development practices
• Good understanding of DevOps, Git, CI/CD
• Experience with development of client and server-side applications
• Excellent English communication skills (written, oral), with good listening capabilities
• Exceptionally good Excellent technical analytical, debugging, and problem-solving skills
• Has a reasonable balance between getting the job done vs technical debt
• Enjoys producing top quality code in a fast-moving environment
• Effective team player working in a team; willingness to put the needs of the team over their own
Preferred Skills
• Experience with product development for the Microsoft Azure platform
• Experience with product development life cycle would be a plus
• Experience with agile development methodology (Scrum)
• Functional analysis skills and experience (Use cases, UML) is an asset
Roles and Responsibilities:
• Acquire and activate travel agents through various channels like office visits, telephone, email, social networks, events & meetings.
• Establish, grow, and maintain commercial ties with travel agents—both current and potential —in the designated territory to attract new partners for our services.
• Create a sales funnel, identify the right leads, define long-term goals, and engage in strategic business planning.
• Align sales activities with tele-sales team, product, marketing, and customer success team.
• Build in-depth understand of our products and give demos or solve product queries to convert agents.
Experience and Skills you MUST have:
• At least 4 years sales experience in the travel industry
• Excellent communication and interpersonal skills
• Prior experience in acquiring travel agents or in visas or insurance is a big plus
• Proficient with using CRMs and google sheets
Python
PostgreSQL
MongoDB
Amazon Web Services (AWS)
DjangoAbout KAFQA
At Kafqa, we are building the next generation performing arts platform. Our mission is to transform how India learns, performs & watchers performing arts. We are currently in stealth mode with a target public launch date in April. Our launch services consist of technology enabled dance classes in our proprietary studios, production facilities and social media broadcasting & competitions.
Founder & Team
The founder is Shariq Plasticwala. He is a graduate of IIT Bombay & Stanford GSB. He was part of the founding team of Amazon India where he played a key role for over 8 years. Among his roles at Amazon, he was the CEO of Amazon’s first joint venture in India and a Board Member of Amazon’s payments business. The other members of the founding team consist of senior executives from Shiamak Davar & Byju’s.
Background
- At least 1+ years’ experience in back-end development in a fast-paced environment, working in Python & Django Framework
- Deep understanding of technologies used in web-deployed SaaS products, including Rest APIs
- Exposure to AWS, Azure or other cloud providers
Opportunity
We will share our workload as a team and we expect you to work on a broad range of tasks. Here’s are some of the things you might have to do on any given day:
- Developing APIs and endpoints for deployments of our product
- Infrastructure Development such as building databases, creating and maintaining automated jobs
- Build out the back-end to deploy and scale our product
- Build POCs for client deployments
- Document your code, write test cases, etc.
Skills
- Hands-on experience with Python (1+ years)
- Sound understanding of Postgres and NoSQL databases such as MongoDB
- Deep familiarity with UNIX, major cloud platforms (AWS, Azure), DevOps
- Understanding of databases, and related tools, paradigms
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QuestionPro is one of the leading market research platforms. We have a wide range of products in Market Research, Customer Experience, Employee Experience, Vehicle Experience. All our products are multi-tenant SAAS platforms built on the latest technologies.
Our infrastructure is spread across 6 Data Centers across the globe. The platform collects over 10Million Surveys every month. Our Customer Experience platform was named top provider in the Gartner Voice of the Customer Rankings. Ever since we launched in 2016, we have grown by over 200% YoY. All up we are on plan to hit $ 31M in 2021. We are bootstrapped and proud to get where we are without any funding or investments.
Our operations are spread across the globe with offices in the US, Mexico, Germany, UK, UAE, and Canada.
https://www.questionpro.com/blog/cx-top-provider-gartner-voc-rankings/
We are a bootstrapped company and proud to have not taken any funding or investment.
QuestionPro has a particularly exciting journey ahead, requiring a passionate individual to join our growing team. If you are a true technology craftsman and want to build cutting-edge software solutions, hit us!
We operate 100% remote. You will be working from any place you desire for this position.
Responsibilities
- Be a team player: contribute to our culture, invent new ways to address industry needs, criticize constructively, and help create a world-changing company
- Develop from the ground up a modular architecture to support a web API
- Manage all aspects of the software life cycle (Requirements gathering, Testing, Deployment, Support)
- Design and implement low-latency, high-availability, and performant applications
- Implement security and data protection
- Build exciting applications by utilizing updated technologies and architectural design patterns
- Ability to attract talent and build a team.
Skills & Requirements
Must-Have:
- Passionate about creating high-quality, flexible code
- Strong understanding of REST API principles and best practices
- Expertise in Java,
- Expertise in MySQL/Elasticsearch, Mongo or any NoSQL Database
- Proficient with Git
- Proficient with front-end technologies JavaScript, CSS & HTML
- Proficient in design patterns
- Good understanding of MVC architecture
Good To Have:
- Python, R, Docker, Kubernetes, ES6+
- Proficiency in ReactJS
- Any experience in ML/ NLP
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Setting a technology focused vision to enable the company become the world’s number one ethnic wear company.
- Building a framework and infrastructure to protect the company’s proprietary, confidential and sensitive information.
- Ensuring that the technology team’s resources and capabilities are able to meet the company's short-term and long-term technology needs.
- Outlining the technology research and development work and ensure that it is in line with company’s vision.
- Creating timelines for the development and deployment of all the technology features / work as per the technology roadmap.
- Making all the executive decisions on company’s technology requirements that will impact the company’s current and future operations.
- Ensuring a sustainable and scalable code base, database structure and infrastructure (server management etc.).
- Training and supporting the technology team members to deliver a seamless customer experience, coding standards, and deployment procedures.
- Acting as mentor to the technology team.
- Maintaining a consumer-focused outlook and aiding in the delivering of a best in class ecommerce website and proprietary ERP.
- Coordinating with third parties for integration of APIs/tools as per company requirements.
- Ensuring no bugs and 100% up time of the website.
- Understanding other team’s requirements, and delivering them on time.
- Understanding and deciding the priority of all the technology work on the basis of the company’s business objectives.
- Managing technology budgets and time frames.
- Staying on top of latest technology trends and industry developments.
- Ensuring all technology practices adhere to regulatory standards, if required/any.
- Relaying meaningful and empirical technological insights across the teams to constantly enhancing the company’s customer experience.
- Conceptualizing and rolling-out the company’s technology roadmap on a quarterly, bi-annual and annual horizon.
- Helping define Brand Voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams.
- Ensuring non-recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer journey in the website (pre and post purchase).
- Driving a passionate, customer-centric culture within the company; partnering cross-functionally and influencing the company’s product/technology roadmap to positively impact customer experience.
- Implementing and maintaining a new website for the company and POS using best in class technology infrastructure.
- Discussing and handling all the third-party integrations by coordinating with the company’s legal counsel, if there is legal paperwork involved with the integration(s).
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of technology infrastructure.
- Working with HR and Management in hiring new members for the team from time to time and relaying feedback on existing members’ abilities, capabilities and future potential at the company.
- Conducting Regular competitive landscape analysis and staying ahead of the curve.
- Regularly assessing, appraising and training team members and help in building organisational capability.
What you need to have:
● Ability to work independently.
● Prior experience or deep understanding of omni-channel business strategies.
● Strong Understanding/ Keen interest in technology/ automation.
● Strong Interpersonal skills.
● Hands on experience in managing teams and getting results.
● Should have worked on an ecommerce website, ERP and a CRM for a company.
● Strong analytical abilities and an empirical thought process.
● Ability and readiness to work and thrive in an ambiguous and constantly changing business environment.
● Keen interest and prior experience in building systems and processes from the ground up.
● Deep understanding of business and business metrics.
● Ability to stretch long hours.
● Proactive approach to business problems.
● Ability to delegate efficiently.
● Excellent verbal and written communication.
● Should have strong knowledge of LAMP stack.
● Should have strong knowledge of AWS, GIT (or any other code versioning tool) and any task management tool.
● Should have worked on mobile applications and REST/SOAP APIs.
● Should have set up SOLR/Elastic Search, Memcache/Redis and Load Balancers.
● Should have worked on Agile framework.
● Excellent problem identification and solving abilities.
● Inquisitive bent of mind.
● Strategic thinking and the ability to make holistic and well-grounded in reality business plans/technology roadmaps.
● Should exhibit strong leadership abilities.
● Should understand Web Technologies.
QUALIFICATION AND EXPERIENCE
- B-Tech/BE in Computer Science with 8 to 12 years of experience.
- IIT, NIT and IIIT Grads will be preferred.
NodeJS (Node.js)JavascriptMongoDB
Express- Creating Rest based Backend for both Web & Mobile Apps
- Standard Code Quality
- Can work on both SQL and NoSQL DB
- Familier with GraphQL
Required Candidate profile
- Experience creating backend using Node.JS- Hands on experience with JavaScript Development on both client and server-side
- Experience with modern frameworks and design pattern
Perks and Benefits
Overtime Incentives and Flexible Office Hours
Job Title: Power BI Developer(Onsite)
Location: Park Centra, Sec 30, Gurgaon
CTC: 8 LPA
Time: 1:00 PM - 10:00 PM
Must Have Skills:
- Power BI Desktop Software
- Dax Queries
- Data modeling
- Row-level security
- Visualizations
- Data Transformations and filtering
- SSAS and SQL
Job description:
We are looking for a PBI Analytics Lead responsible for efficient Data Visualization/ DAX Queries and Data Modeling. The candidate will work on creating complex Power BI reports. He will be involved in creating complex M, Dax Queries and working on data modeling, Row-level security, Visualizations, Data Transformations, and filtering. He will be closely working with the client team to provide solutions and suggestions on Power BI.
Roles and Responsibilities:
- Accurate, intuitive, and aesthetic Visual Display of Quantitative Information: We generate data, information, and insights through our business, product, brand, research, and talent teams. You would assist in transforming this data into visualizations that represent easy-to-consume visual summaries, dashboards and storyboards. Every graph tells a story.
- Understanding Data: You would be performing and documenting data analysis, data validation, and data mapping/design. You would be mining large datasets to determine its characteristics and select appropriate visualizations.
- Project Owner: You would develop, maintain, and manage advanced reporting, analytics, dashboards and other BI solutions, and would be continuously reviewing and improving existing systems and collaborating with teams to integrate new systems. You would also contribute to the overall data analytics strategy by knowledge sharing and mentoring end users.
- Perform ongoing maintenance & production of Management dashboards, data flows, and automated reporting.
- Manage upstream and downstream impact of all changes on automated reporting/dashboards
- Independently apply problem-solving ability to identify meaningful insights to business
- Identify automation opportunities and work with a wide range of stakeholders to implement the same.
- The ability and self-confidence to work independently and increase the scope of the service line
Requirements:
- 3+ years of work experience as an Analytics Lead / Senior Analyst / Sr. PBI Developer.
- Sound understanding and knowledge of PBI Visualization and Data Modeling with DAX queries
- Experience in leading and mentoring a small team.
NodeJS (Node.js)
PHPJavascript
React.jsHTML/CSSWe are searching for a Senior Full Stack developer to help us to work on our Client projects.
Job Responsibilities--
- Experience with developing real-time application & advance level web projects & mobile apps.
- Strong understanding of front-end technologies, such as HTML5 and CSS3
- Good working experience in advanced JavaScript libraries and frameworks, such as React.js, Node.js, Mobx, Bootstrap, Next.js
- Experience with working with Git(hub)
- Care deeply about clean and functional code
- Experience in Github & AWS a big plus.
- Passionate about learning and staying up to date with the latest technologies
- Are particular about details.
- Project Management Skills.
Benefits:
- Work from home
- Internet Reimbursement
Schedule:
- Monday to Saturday
Supplemental Pay:
- Performance bonus
Education:
- Bachelor's (Required)
- Masters
Experience:
- React: 2-3 years (Required)
- Node.js: 2-3 years (Required)
- Total Work: 2-4 years (Required)
- MongoDB: 2-4 Years years (Required)
- PHP (CI & Laravel) : 2-4 Years (Required)
- Good Project Management Skills.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon