Customer Support executive

Position : Software Engineer (Java Backend Engineer)

Experience : 4+ Years

📍 Location : Bangalore, India (Hybrid)

Mandatory Skills : Java 8+ (Advanced Features), Spring Boot, Apache Spark (Spark Streaming), SQL & Cosmos DB, Git, Maven, CI/CD (Jenkins, GitHub), Azure Cloud, Agile Scrum.

About the Role :

We are seeking a highly skilled Backend Engineer with expertise in Java, Spark, and microservices architecture to join our dynamic team. The ideal candidate will have a strong background in object-oriented programming, experience with Spark Streaming, and a deep understanding of distributed systems and cloud technologies.

Key Responsibilities :

• Design, develop, and maintain highly scalable microservices and optimized RESTful APIs using Spring Boot and Java 8+.
• Implement and optimize Spark Streaming applications for real-time data processing.
• Utilize advanced Java 8 features, including:
• Functional interfaces & Lambda expressions
• Streams and Parallel Streams
• Completable Futures & Concurrency API improvements
• Enhanced Collections APIs
• Work with relational (SQL) and NoSQL (Cosmos DB) databases, ensuring efficient data modeling and retrieval.
• Develop and manage CI/CD pipelines using Jenkins, GitHub, and related automation tools.
• Collaborate with cross-functional teams, including Product, Business, and Automation, to deliver end-to-end product features.
• Ensure adherence to Agile Scrum practices and participate in code reviews to maintain high-quality standards.
• Deploy and manage applications in Azure Cloud environments.

Minimum Qualifications:

• BS/MS in Computer Science or a related field.
• 4+ Years of experience developing backend applications with Spring Boot and Java 8+.
• 3+ Years of hands-on experience with Git for version control.
• Strong understanding of software design patterns and distributed computing principles.
• Experience with Maven for building and deploying artifacts.
• Proven ability to work in Agile Scrum environments with a collaborative team mindset.
• Prior experience with Azure Cloud Technologies.

Experience: 

6+ years of experience in project management large and medium sized engagements 

Key Responsibilities: 

• Demonstrate excellent project management skills, inspire teamwork and responsibility with team members, provide project management expertise and leadership in the execution of complex software projects. 
• Accountable and responsible for managing and reporting project schedule, cost, quality, human resources, communication, risk and procurement for the project. 
• Consistently apply the defined project management standards and methodologies defined by the organization to assigned projects. Establish project management principles, processes, and artefacts as necessary. 
• Drive appropriate organizational change influencing stakeholders as required to ensure the successful program/project execution. 

• Ensure appropriate involvement of all stakeholders on the project as necessary 
• Plan and direct schedules, monitor budget/spending, resource allocation and utilization for the project from initiation through closure.  
• Manage project schedule and budgets – Track project metrics data (e.g., completed and in-progress work, schedule and cost variances, resource health, risks and issues etc.) and other project specific information and regularly communicate it to the project stakeholders 
• Report progress and health of the project and incorporate feedback from all stakeholders 
• Manage project communications and meetings (Daily Stand-Up Meetings, Project Reviews, AdHoc Requests) 

• Proactively manage or project risks, action items, issue resolutions, key decisions and stakeholder feedback 
• Understand dependencies and organize the activities ensuring successful completion of the project  
• Communicate regularly with the project sponsor and the team 
• Proactively identify and manage risks and issues pertaining to the project. 
• Ensure project governance practices are in place to monitor and control the project 

Experience/ Qualifications 

• PMP or similar certification with good understanding of project management and methodologies such as Waterfall and Agile 
• Strong stakeholder management skills 
• Excellent communication skills (written and verbal) 
• Solid decision making and prioritization skills 

• Good understanding of budgeting, estimation, and project financial management 
• Experience of working in shared resources environment with teams based across different time zones 
• Knowledge of MS Project for overall project tracking, Jira for tracking agile development and SharePoint as collaboration tool 
• Bachelors degree 

Responsibilities :

- Assist in requirements gathering and technical planning to design solutions that meet client needs

- Create clean, well-documented, efficient, and standards-compliant code with an eye towards performance optimization

- Actively troubleshoot and support applications in production-- critical environments

- Implement and maintain Shopify development standards and best practices

- Tracks the work against plan and reports the status on agreed time without fail.

- Interface with the clients to understand and document their needs.

Primary Technical Skills:

Shopify and Shopify Plus

PHP

OOPS

JavaScript

XML

JSON

Basic Knowledge in React JS

Soft Skills

• Good oral and written communication.

Required Skills:

- 3 to 5 years of experience in working with Shopify and Shopify Plus stores

- Good  knowledge of frontend development and liquid programming language

- Strong hands to Install & Customize new Shopify theme.

- Basic experience in writing Ruby scripts to run promotions

- Experience in integrating external API’s

- Experience in 3^rd party integrations like ERP- Netsuite, SAP, Odoo, Microsoft Dynamics, Sage, Epicor etc.
- Experience in Implementing Shopify Ajax API, Admin APIs and configuring third party apps

- Knowledge of building custom, private and embedded apps

- Experience working with the following technologies: JavaScript (JQuery), XML, JSON, SQL, PHP, CSS3

- Knowledge in other ecommerce platforms like Magento, woocommerce, BigCommerce will be preferred.

- Experience with OOP PHP (2+ years)

- Familiarity with GIT

- Demonstrated ability to adapt and work with team members of various experience levels

- Ability to work with minimal direction with a focus on customer satisfaction

- Good written and verbal communication skills

• Creating user-centric designs by understanding business requirements and user feedback 
• Creating user flows, wireframes and prototypes with tools such as Figma to showcase features 
• Collaborating with developers in seeing designs through to implementation 
• Incorporating customer feedback into design in order to enhance user experience 
• And lastly, showcasing UX and visual design work with strong design sense and articulated story telling 

Key Requirements: 

• 2+ years of experience as a UI/UX Designer  
• Portfolio of design projects 
• Understanding of design software like Figma, Adobe XD, Adobe Illustrator and Photoshop 
• UX research skills - interviewing, observing, benchmarking, conducting surveys and understanding how to synthesize data to define actionable insights 
• Strong communication skills to collaborate with various stakeholders