About Technocruitx universal services pvt ltd
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Technical Customer Support
True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user's issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
Customer Support Executive
- Answering questions about a company's products or services.
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company's offerings.
- Providing proactive customer outreach.
- Communication skills
- Have basic knowledge of HTML/CSS
Business Development Executive
We are looking for a Business Development Executive. With good sales experience.
Roles & Responsibilities:-
1. Responsible for making outbound calls and understanding the needs of the market.
2. Build a strong relationship / trust with our users.
3. Understand the customer requirements and suggesting the right product to the customers.
4. Sell membership over the phone and achieve the targeted sales numbers & value, set quality parameters.
5. Understand the customer requirements, encourage them to upgrade our plans.
6. Address all the issues / grievances of the customer and provide the right solution.
7. Capture the insights from customer interactions and share it with the internal team.
8. Strictly adhere to the process requirements.
Required Candidate profile:-
- Language skills - English / Hindi.
- Product Knowledge.
- Minimum of 6 Months - 2 years' experience in Tele sales / Tele calling / Telemarketing / Collections / Retention / Domestic BPO.
- Great interpersonal and communication skills.
- High levels of integrity, autonomy, and self-motivation
- Basic computer skills - MS Excel, Word.
- Candidate: Female preferable. Hindi and English language Mandatory
Requirements and qualification
- Candidate should be able to handle Chats, Email & Calls
- Prior experience is must
- Should have Good command in English.
- Should have exp in e-commerce domain (Mandatory)
- Willing to work in rotational shifts. (Shift 10:30 AM to 8:00 PM and 1:00 PM to 10.30 PM)
- Saturday and Sunday working
- Public holiday will be working( Paid)
- Qualification HSC & Above
- Immediate Joining
Customer Success Manager
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
The major responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Accountable for the support health of a customer
Requirements
- Experience as a Customer Support Specialist or Technical Support or similar CS role.
- Understanding of backend tools like SQL, Azure, PowerBI etc
- Familiarity with our industry is a plus.
- Experience using help desk software and remote support tools (eg - FreshDesk)
- Excellent communication, written and problem-solving skills
- Patience when handling tough cases
Customer Success Engineer (US Shift)
at Saras Analytics Private Limited
About Saras Analytics
We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset.
Our Products
Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.
Visit https://sarasanalytics.com/
Job Summary:
- This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process
- This role demands hands-on knowledge on software development, and databases
- You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes
- You will collaborate with internal teams for the design and development of key modules
- You will interact with customers to provide technical support and guidance for users
- Troubleshoot and debug problems and create SPRs and CRs
- You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner
Eligibility:
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Requirements
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Technical Support Analyst
at POSist Technologies Pvt. Ltd.
JOB DESCRIPTION – Technical Support
Educational Qualification: Bachelor’s / Masters, CCNA Certification Experience: Fresher / 1 Year
Job Location: Delhi (Posist Head Office)
About Posist Technologies:
Posist (www.posist.com) is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows restaurant operators to automate operations, delight guests, grow revenues, and become prosperous. Posist powers 10,000+ restaurants in 50+ countries. Headquartered in New Delhi, Posist has a global presence spread across the US, UAE, Singapore, Thailand, UK, and Mexico.
Responsibilities:
- Taking Client queries over Call / Email / Chat
- Resolve the tickets via Call / Email / Chat/ Remote tools
- Register Client queries in Ticketing Tool.
- Follow-up with clients and with internal teams.
- Resolve the issue within the SLA and Company guidelines.
- Escalate the ticket to the respective team and follow-up.
- Resolve the tickets related to Printers, Cash Drawer, networking and Posist product. ● Sending updates to clients related to reported queries.
- Working in Rotational Shifts.
- Creating troubleshooting documents.
Skills Required:
- Good Communicable skills.
- Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
- Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network)
- Good Decision making skills
- Multitasking
- Willing to work Cross teams
- Should be a Team player
- Should have Knowledge of Remote Tools
- Good Skills to adapt any Software tool.
- Documentation Skills is an add on.
What you will do:
- Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
- Growing and nurturing customer relationships on every interaction that results in measurable Customer value
- Documenting necessary account information and offering custom solutions that benefit the customer
- Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balancing customer interests with the interests of company
- Resolving all customer queries and following established problem ticket recording procedures as appropriate
- Gathering relevant information from customers as required and updating it accurately to facilitate the decision process
What you need to have:
- Any graduate with demonstrable experience of 2-4 years
- Needs proactiveness and anticipation to understand customers problems
- Adaptability to customer's need and requirement
- Should be a problem solver
- Should be a go-getter, with high drive and ownership
- Should have good communication and listening skills
- Should have sound English language skills (written and verbal) with good typing speed
Customer Support Executive
at Hiring for TOP MNC Bpo's - Customer / Technical Support
Hi dear Applicant,
Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview
Openings :
Customer Support : Voice & Non-voice
-
Health Care
-
Accounts Receivable
-
Medical Billing
-
Insurance
-
Banking / collections
-
Accounts & Finance
Technical Support : Voice & Non-voice
-
Technical Trouble Shooting
-
Hardware and Networking
-
IT Help Desk
-
Desktop Support
-
Technical Chat / Email Support
-
Application Support (Voice)
-
IT Trouble Shooting
Benefits :
-
Day / UK / US Rotational Shifts
-
15k to 35K Take home
-
Two way Transport
-
Unlimited incentive Structure
-
No registration Fees
Skills Required :
-
Should be flexible with rotational Shifts
-
Manageable or Good English Communication Skills
-
Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply
-
Candidates with Graduation Backlogs can apply.
Documents Required :
Fresher :
-
10th / 12th / Graduation all semester Marks card
-
Aadhar Card ID proof
-
Pan Cad ID
Experience :
-
Previous Companies Offer letter / relieving letter / one month pay slips
-
10th / 12th / Graduation all semester Marks card
-
Aadhar Card ID proof
-
Pan Cad ID
*************PLEASE DO REFER YOUR FRIENDS*************
Walkin for fresher in bpo non voice
INTERVIEW CALL LETTER Freshers) Walk-In : BPO Non Voice @ Chennai
Greetings from Zealous Services ! Get Spot Offer ! Fresher in BPO Non Voice
Process : Non Voice
Job Location : Chennai, Tamilnadu
Age Limit : 18-26 Years
Qualification - Eligibility Criteria :
# Any Graduate/Diploma
# Fresher can apply
Desired Experience : 0 Years
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Carry an Aadhar Xerox with you
Note: You can mention the reference as 'SOFIA HR'.
Walk-In Date : From Nov 18th to Nov 30th 2019 (Monday to Friday)
Walk-In Time : 10.00 AM to 4.00 PM only
Walk-In Venue :
Zealous Services,
No: 17/7, B Block Ground Floor,
Shafika Building, Kodambakkam High Road,
Nungambakkam,
Chennai - 600034
Landmark: Near Palm Grove Hotel
Contact Person : SOFIA (HR)
