Customer Support executive

Backend Engineer (MongoDB / API Integrations / AWS / Vectorization)

Position Summary

We are hiring a Backend Engineer with expertise in MongoDB, data vectorization, and advanced AI/LLM integrations. The ideal candidate will have hands-on experience developing backend systems that power intelligent data-driven applications, including robust API integrations with major social media platforms (Meta, Instagram, Facebook, with expansion to TikTok, Snapchat, etc.). In addition, this role requires deep AWS experience (Lambda, S3, EventBridge) to manage serverless workflows, automate cron jobs, and execute both scheduled and manual data pulls. You will collaborate closely with frontend developers and AI engineers to deliver scalable, resilient APIs that power our platform.

Key Responsibilities

• Design, implement, and maintain backend services with MongoDB and scalable data models.
• Build pipelines to vectorize data for retrieval-augmented generation (RAG) and other AI-driven features.
• Develop robust API integrations with major social platforms (Meta, Instagram Graph API, Facebook API; expand to TikTok, Snapchat, etc.).
• Implement and maintain AWS Lambda serverless functions for scalable backend processes.
• Use AWS EventBridge to schedule cron jobs and manage event-driven workflows.
• Leverage AWS S3 for structured and unstructured data storage, retrieval, and processing.
• Build workflows for manual and automated data pulls from external APIs.
• Optimize backend systems for performance, scalability, and reliability at high data volumes.
• Collaborate with frontend engineers to ensure smooth integration into Next.js applications.
• Ensure security, compliance, and best practices in API authentication (OAuth, tokens, etc.).
• Contribute to architecture planning, documentation, and system design reviews.

Required Skills/Qualifications

• Strong expertise with MongoDB (including Atlas) and schema design.
• Experience with data vectorization and embeddings (OpenAI, Pinecone, MongoDB Atlas Vector Search, etc.).
• Proven track record of social media API integrations (Meta, Instagram, Facebook; additional platforms a plus).
• Proficiency in Node.js, Python, or other backend languages for API development.
• Deep understanding of AWS services:
• Lambda for serverless functions.
• S3 for structured/unstructured data storage.
• EventBridge for cron jobs, scheduled tasks, and event-driven workflows.
• Strong understanding of REST and GraphQL API design.
• Experience with data optimization, caching, and large-scale API performance.

Preferred Skills/Experience

• Experience with real-time data pipelines (Kafka, Kinesis, or similar).
• Familiarity with CI/CD pipelines and automated deployments on AWS.
• Knowledge of serverless architecture best practices.
• Background in SaaS platform development or data analytics systems.

Key Factors:

1. Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
2. Strong understanding of the admission processes and challenges faced by educational institutions.
3. Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
4. The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
5. Ability to build and nurture long-term relationships with customers.
6. Strong negotiation and closing skills, with attention to detail in contract and agreement management.
7. Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
8. Willingness to travel within the assigned territory as required.
9. Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.

Strong Power Bi, Power App and SQL skills,

• Design and build compelling analyses, trending and/or forecasting reports using Microsoft Power BI.

• Design and build apps using power apps and power automate.

• Assist in the publishing of metrics dashboards by identifying, analyzing and interpreting trends or patterns in complex data sets.

• Define BI development objectives by analyzing user requirements while envisioning system features and functionality.

• Translate business needs into technical requirements, clearly communicate probable designs and create prototypes.

• Follow data and reporting performance optimization and tuning best practices.

• Conduct analytical activities of system data.

• Conducts complex data analysis and evaluates intangibles providing management with fact-based information.

• Knowledge of the supply chain domain.

• Proven, effective analytical skills

• Ability to work effectively under time constraints and multitask.

• Ability to work collaboratively across multiple functions and departments within the organization.

Responsibilities:

• Analyse and evaluate both existing and potential social media activities and strategies
• Conduct, gather and analyse market research to determine social media opportunity and competitiveness
• Identify, interpret, and capitalize on social media trends
• Plan, manage, coordinate and execute all social media programs and initiative
• Work closely with other organizations to ensure tight integration of all social media programs and initiatives
• Develop unique value propositions, business partnerships, and social media programs that are target towards key customer segments
• Achieve targeted results and ensure timely and effective execution of social media tactics and programs
• Develop benchmark criteria to measure the effectiveness of social media programs and implement improvements as required
• Participate and initiate online conversation across a variety of channels
• Educate and prepare key messaging and presentation material for senior management and other marketing organizations
• Collaborate with internal stakeholders to provide support to their initiative
• Measure the success of social media activities and report the result to management
• Use social listening tools to monitor online conversations
• Create maintain executive social media editorial calendars and posting schedules
• Design, create and manage promotions and social ad campaigns, and integrate with the company's overall marketing campaign plan and channels.

• Job requirements:

  • A track record of performance excellence meeting targets and objectives
  • Strong analytical, planning, forecasting, and research skills
  • Excellent communication and writing skills
  • The ability to manage multiple priorities and demanding time frames
  • Knowledge and understanding of technology search for new trends and the latest in social media innovation
  • Must Excel at online research, possess excellent writing skills, and have the ability to create editorial content at a moment’s notice
  • Experience in advertising public relations and online marketing is a plus
  • Proficient with Microsoft office product
  • Proficient with social listening tools such as tweet deck, Google alerts, etc
  • Ability to integrate social media into broader marketing campaigns
  • Experience in Facebook Ads, LinkedIn Ads, and other social media ads is a plus
  • Ability to identify threats and opportunities within the user-generated content space and make quick decisions
  • Experience in integrating content into multiple social distribution channels
  • Proven track record of listening and engaging with online community acting on their behalf

   

  Education and Experience Requirements:

  • Preferable Mass Communication in business administration or a related field
  • 1 -2 years of sales experience

   

• Well versed with Programming Languages C, C++
  
• At least 2 years of experience working in projects in CAD/CAM or 3D graphics APIs like OpenGL, OpenGL-ES, or WebGL, etc.
  
• Good hold on Geometry
• Able to work independently as needed .
• Able to participate and drive in customer scoping sessions, able to do designs and design reviews, code reviews etc.
• Good communication and client facing skills
• Quick learner 
• Self-driven person
• We are looking for someone who can join soon

• Someone who is annoyed by the build time it takes for an application to build and has actually done something to optimize it
• Has good experience in building Android applications
• Experience with the flutter ecosystem is a great plus.
• Who likes to think in terms of software and data architecture before opening Android studio.
• Comfortable with managing development and deployment of applications.
• Open and more importantly excited about learning the new technologies.

Roles and responsibilities

• Participate and contribute to the design and development of the core components of the company service.
• Ensure high quality of software development w.r.t to project architecture, code quality, testing and deployment.
• Implement testing frameworks and disciplines as part of every feature development.
• Own performance of the app in production and implement/push for implementation of systems to monitor, debug and fix an issue in production in the lowest TAT possible.
• Advocate good engineering has the highest priority with the only exception of value delivered to the end-user. 

Responsibilities : 

- Developer responsibilities include, but are not limited to the following:

- Experience as a Sun Certified Java Developer with proven hands-on Software Development experience. We use Java 8

- 4-10 years java development experience with JSE/JEE, Java-based Micro-services framework, and implementation, Spring framework, Hibernate framework, SQL, etc

- Hands-on experience on Spring boot & SPARK Microservices and OSGi specifications

- Strong knowledge of micro-service logging, monitoring, debugging, and testing

- Implementations experience of micro-service integration, packaging, building automation, and deployment

- At least two years experience in SOA & Microservices based process applications using BPM (Activiti/JBPM/Camunda)

- Object-Oriented Analysis and design using common design patterns.

- Insight of Java and JEE internals (Classloading, Memory Management, Transaction management, etc)

- Excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate)

- Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC, Spring Boot)

Qualifications: BS/MS degree in Computer Science, Engineering or a related subject and a minimum of 8 years of professional work experience in a mid-d or large corporate Information Technology environment. Highly organized and detail-oriented, with the ability to keep multiple projects and client engagements active at once. Comfort with ambiguity and ability to navigate uncertainty.

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

Creative Content Writer - B2B/B2C

Description:

Our clients have stories that need telling, we’re looking for storytellers who weave the right narrative for them. Are you comfortable telling stories of social impact, societal change, industrial evolution, and technological innovation? Are you well-versed with corporate communication, writing content for B2B marketing and sales, and enterprise content marketing? Have you worked on a large variety of content types - emails, brochures, flyers, social media content, website copy, sales presentations, webinar decks, articles, and whitepapers? Then you might be a good fit for this job.

Competencies:

• Ability to work on multiple projects simultaneously, effectively juggle diverse writing demands, and deliver on-time
• High retention capacity and the ability to understand client briefs to create effective content strategies.
• An unerring eye for detail and a knack for creativity. 

Skills:

• Ability to interpret data to make recommendations for optimizing online content marketing.
• Unique, engaging, and varied writing styles with good proofreading and research skills.
• Knowledge of keywords, meta tags, SEO, and basic writing terminologies.

Experience:

• Understands marketing KPIs and ROI generated from content marketing programs, including an understanding of how content sources influence audience acquisition pipelines.
• Experienced in writing blogs, product portfolios, reports, web content, brochures, and other marketing collateral for B2B/B2C clients.
• Has a solid foundation in SEO, content strategy, analytics, copywriting, and copy editing.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolios will be checked for expertise in both B2B and B2C domains. Please share only samples of work done by yourself for actual clients. Share only creative work done for an actual company, strictly no SEO blogs or personal blogs. . Shortlisting will be followed by a video interview.