Mediation Developer

-Bachelor's degree in science/ IT/ Computer Science or equivalent

-Minimum 4-6 years of working experience in .NET Core, C#, SQL Server / PostgreSQL, Entity Framework

-Experience in Azure Functions, Azure App Services, Azure API 

-Very good proficiency in English

-stakeholder management

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

We have a Sr Executive - Payroll for the Pune location. (Hadapsar Office)

Designation - Sr Executive - Payroll 

Location: Pune 

Experience: 2-4 years 

Office time - 10 to 7pm.

Key Responsibilities 

Payroll Management 

 Process payroll timely and accurately. 

 Ensure compliance with statutory deductions like PF, ESIC, TDS, and Professional Tax.

  Maintain payroll records and generate salary slips. 

 Manage vendor payments related to payroll processing.

 Attendance & Leave Management 

 Verify and process attendance data for payroll calculations. 

 Manage leave records and ensure accurate leave encashment processing. 

Compliance & Statutory Regulations 

 Handle Provident Fund (PF) and Employee State Insurance (ESIC) contributions, returns, and documentation. 

 Ensure compliance with labor laws and payroll-related statutory requirements. 

 Stay updated with government regulations and implement necessary changes. 

 Coordinate with consultants for compliance management. 

Grievance Handling & Employee Support 

 Address employee queries related to payroll, PF, ESIC, and other benefits. 

 Assist employees in claim processing for PF withdrawals, ESIC benefits, etc.

  Resolve payroll-related disputes and concerns effectively. 

Data Management & Reporting 

 Maintain and update payroll and compliance databases.

  Generate reports for audits and management review.

  Manage new joinee data and ensure proper documentation. 

 Handle exit formalities, full & final (FnF) settlement, and documentation. 

Key Requirements

  Proficiency in Excel (VLOOKUP, Pivot Tables, Data Validation, etc.). 

 Strong knowledge of Payroll Processing & Compliance (PF, ESIC, TDS).

  Experience with PF & ESIC Portals for filings and issue resolution.

  Attention to Detail & Accuracy in payroll and compliance-related documentation. 

 Ability to handle employee grievances related to payroll and statutory benefits.  

REQUIREMENTS:

 Bachelor’s Degree in Accounting preferred

 MBA in HR will be a added advantage

 Minimum 1 year’ experience in payroll

 Experience with payroll processing and wage attachment

 Excellent organization and mathematical skills

 Familiarity with Windows-based computer programs a must

 Experience in MS excel

Please share profiles on email after shortlisting and schedule a face to face interview. Also connect with me only for this position.

Responsibilities : 

• Design, code, and implement highly scalable and reliable web-based applications.
• Coordinate with other team’s architect, engineers, and vendors, as necessary.
• Deliver on all phases of development work from initial kick-off, technical setup, application
development, and support.
• Identify exciting opportunities for adopting new technologies to solve existing needs and
predicting future challenges
• Perform ongoing refactoring of code, utilizing visualization and other techniques to fast-track
concepts, and delivering continuous improvement
• Work with product managers to prioritize features for ongoing sprints and managing a list of
technical requirements based on industry trends, new technologies, known defects, and issues
• Manage your own time, and work well both independently and as part of a team
• Quickly generate and update proof of concepts for testing and team feedback
• Embrace emerging standards while promoting best practices

Qualifications : 

• Must have java experience
• Experience in computer science, computer engineering
• Web development work experience preferred
• Demonstrated experience in Agile development, application design, software development, and
testing
• Experience with building RESTful APIs
• Expertise in objected oriented analysis and design across a variety of platforms
• Thorough understanding of JSON, Web Service technologies, and data structure fundamentals
• Experience with adaptive and responsive development techniques
• Aptitude for learning and applying programming concepts
• Ability to effectively communicate with internal and external business partners
• Experience with a broad range of software languages and payments technologies is a plus.

Business Development Intern

Location: Saket, Delhi (On-site)

Duration: 3–6 months (with potential for full-time offer)

Stipend: Based on interview performance

Industry: Digital Marketing / Advertising / B2B Sales

About the Role:

Identicube LLP is seeking a proactive and enthusiastic Business Development Intern to support our outreach and client acquisition efforts. This is a great opportunity for someone looking to start a career in business development, sales, or marketing within the digital space.

Key Responsibilities:

• Email Outreach: Create and send personalized outreach emails to potential B2B clients. Maintain and update lead databases and track responses.
• Lead Research: Identify and research potential clients via LinkedIn, Google, and business directories.
• Exhibition & Event Visits: Attend relevant trade shows, exhibitions, and networking events with the team to support lead generation and brand visibility.
• Client Coordination: Assist in scheduling meetings, demos, and follow-ups with interested prospects.
• CRM & Documentation: Maintained lead tracking sheets, updated client information, and supported the business development team with reporting and analysis.

Skills & Requirements:

• Excellent verbal and written communication skills in English
• Comfortable using LinkedIn, Google, and email outreach tools
• Strong research and organizational skills
• Eagerness to learn, take initiative, and work in a fast-paced environment
• Ability to travel within Delhi NCR for exhibitions and events
• Bachelor’s degree (pursuing or completed) in Business, Marketing, or related field preferred

What You’ll Gain:

• Hands-on experience in lead generation and B2B sales
• Exposure to real client interactions and digital marketing strategies
• Networking opportunities at events and exhibitions

Mentorship and potential transition into a full-time role

Location: Chennai

Summary of the Position:

Job Purpose:    

Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. 

Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.

Join us and be a part of this journey as we write Customer Success stories with these products.

Location: (Chennai/Hyderabad/Bangalore)

WHAT YOU DO:

• Interface with business customers, gathering and understanding requirements

• Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results

• Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis

• Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes

• Build, improve, and provide ongoing optimization of high quality models

• Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.

• Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.

• Communicate within the global community respecting cultural, language and time zone variations

• Demonstrate flexibility to adjust working hours to match customer and team interactions

ABOUT YOU:

• Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)

• 2-4 years of relevant experience in Data Science or Data Engineering

• 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
• Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
• Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)

• Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.

• Expertise with data modelling, data warehousing and ETL/ELT development

• Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive

• Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary

• Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks

• Curiosity, passion, and drive for data queries, analysis, quality, models

• Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders

How You Do It:

How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.

How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.

How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.

How You Show Up: 

Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.

About Us

Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About Peppo

https://www.peppo.co.in">Peppo is a fair food ordering utility. It helps restaurants manage both the demand and the delivery sides of their business, on the cloud.

The simplest way to think of Peppo is that it is a backend for restaurants that takes them online, not on just one channel but on all of them. App publishers that integrate with Peppo, will see every restaurant that uses Peppo and can enable food ordering through their own front-end.

On the fulfilment side, Peppo allows restaurants to plug into an aggregated delivery fleet on which it helps restaurants choose between various providers to optimise between delivery costs and performance.

About the Role

We are looking for an experienced Business Development Manager with first-rate system administration and cloud systems management skills to join our retail platform team. In this role, you’ll be making some of the most significant decisions for the company. You need to have strong problem solving capabilities, be a team player and have great communication skills. You also need to be goal-oriented, have the ability to understand the core architecture and take up responsibility of product deployment and scaling. You must be a highly technical, hands-on system admin with passion for devops and scaling.

We value those with an entrepreneurial spirit and those who bring experience from established organizations. You ought to be comfortable in dealing with lots of moving pieces. You must have excellent attention to detail; and you should be flexible and  comfortable to learn new technologies and systems.

The opportunity is ideal for someone early in their career who learns by doing. This is a high-exposure role and you will learn what it really looks like in the early days of a startup.

We offer a friendly, casual, collaborative working environment that is mission-driven and results-oriented. Our small office is in a great space in Bangalore. Due to the COVID situation, we are committed to having a fully remote engagement.

Responsibilities 

• Collaborate with the Tech Lead on product deployment and scaling
•  Responsible for communicating and reporting to the tech lead
•  Setup new environments as well as maintain existing ones
• Participate in technical design and architecture reviews from the deployment and scaling point of view
•  Write technical documentation
• Automate stuff
• Infrastructure as code
• Be aware of costs and skilled enough to squeeze

Skills and Requirements

We are looking at your experience not just in terms of the years you’ve clocked but the aptitude to get things done. Here’s the skills that your job would entail, so please make sure you highlight the following in any capacity you have demonstrated - professional, freelance or hobbyist.

• 2+ years of software development experience (professional, freelance or hobbyist). Github profiles matter.
• Strong proficiency in AWS products with certifications
• Deep understanding of Infrastructure as code tool like Ansible
• Understanding of tools like Gitlab, Jenkins etc required for code management and continuous delivery 
• Python or Bash scripting skills
• Experience with deployment frameworks, practices and processes
• Demonstrated skills in deploying, releasing, and maintaining highly scalable web applications
• Bonus if you know AWS CloudFormation or Terraform
• Good communication skills and ability to work independently or in a team.

Employment Type

• Full-time
• Remote/On-Site 

Our Preferred Resume Format

• Polished resume with list of projects clearly listed (with responsibilities you held)
• Links to interesting projects that you worked on (professional, freelance or hobbyist)
• Blogs written and any other public contributions you made

1. Resume evaluation: We will screen all incoming CVs and invite candidates for next round, fitting our job profile description.
2. Case study:  If you are one of the shortlisted candidates, you will be sent a case study to solve.
3. Phone screening: we will follow up with a phone screening round for better understanding of the CV, technical proficiency, experience etc.
4. F2F Round(s): The next round is a direct face-to-face discussion over a video call.

• Small team with an opportunity to have a steep learning curve. 
• Have a meaningful impact on end customers and sellers on their experience with digital tools.
• Work on redefining the e-commerce experience by building cooperatives for the micro-services era. This makes Peppo a perfect home for those looking to pursue compassionate capitalism.
• Train under a diverse and accomplished set of team leads, mentors and investors who have worked in government and big tech.
• Holistic development guaranteed as you will grow in an environment that prizes lateral thinking allowing you to supplement your core responsibilities with additional functions.
• Competitive compensation and flexibility to work from anywhere since Peppo uses the best of productivity tools.

Peppo is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, caste, color, gender, sexual orientation, religion, national origin, physical disability, mental well-being, or age. Our code of conduct reflects the kind of company we strive to be, and we celebrate our diversity for that truly makes us create products that cater to the world.