Mediation Developer

Position: Customer care Executive (International)

Position Overview:

We are seeking a highly motivated and skilled individual to join our team as an International Voice Process Executive. The ideal candidate will be responsible for handling outbound and inbound calls to our international clients, providing excellent customer service, resolving queries, and ensuring customer satisfaction. This role requires effective communication skills, the ability to multitask.

Qualifications:

1. Excellent verbal and written communication skills in English (additional language proficiency may be a plus). 

2. Fresher or Experienced

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

• Design, develop, and maintain Java applications using industry-standard best practices.
• Write clean, efficient, and well-structured code.
• Collaborate with other team members, including product managers, designers, and testers, to ensure project success.
• Troubleshoot and resolve technical issues.
• Stay up-to-date with the latest Java technologies and trends.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 2+ years of experience developing Java applications.
• Strong understanding of Java programming concepts, including object-oriented programming, data structures, and algorithms.
• Experience with Java frameworks and libraries such as Spring, Hibernate, or JUnit.
• Familiarity with database management systems (e.g., MySQL, PostgreSQL).
• Excellent problem-solving and debugging skills.
• Ability to work independently and as part of a team.

If you love interacting with high-net worth people, and maintaining strong long-term relationships, this is the position for you!

The WH/TL is a dynamic professional with experience in Business Development, Portfolio Management & Client Relationship Management in the Financial Services sector. (S)he would be responsible for driving teams to exceed sales targets and client relationship management by delivering the best standards of services.(S)he would be helping the teams to establish strong ties with them by designing & implementing their financial plans; and then by ensuring that they receive and execute on the right advice. (S)he would be a business manager as he would be responsible for P&L of his team.

 Wealth Management, Financial Services, Broking

 Responsible for development and management of respective zone teams, comprising Team Leaders, RMS

Responsibilities:

 Handling a team of Wealth Managers and planning and achieving Sales Targets for Wealth Management products through the team by motivating, Inspiring and providing guidance to the team to keep the performance levels high

 Maintaining profitability targets by ensuring good IRR and cross sell

 Identifying streams for revenue growth & developing business plans to build consumer preference

 Responsible for creation a client base in direct equity by acquiring new Private Wealth / HNI Clients / Corporate clients by interacting & developing rapport with all external/internal constituents of client at all levels; for maximum client retention & achievement of revenues

 Monitoring client’s portfolio performance and rendering sustained advisory services for securing high ROI

 Proven track record of establishing systems/ procedures, thereby contributing in a major way towards augmented growth and profitability level

 Fulfilling the compliance standards in Financial Planning, Asset Allocation and Product Sales and managing Delinquencies by ensuring proper Sales Process

 Recruiting, training and ensuring seamless induction to the newly joined team members and managing attrition within the team

 To ensure achievement of acquisition ,activation and other Cross sell targets .To also ensure achievement of sub targets within acquisition with a special focus on Premium segment customers

 To ensure achievement of business and revenue targets attributed for the company.

 Conduct performance reviews for effective monitoring and measuring of results.

Qualifications: Graduate/ MBA/PGDM in Finance

• Drive the architecture and design of large-scale, multi-tiered, distributed software applications, tools, systems and services using object-oriented design, distributed programming, Java/Node/ Python, .Net.
• Hands on experience in delivering high quality software products.
• Gather business and functional requirements from external and/or internal customers and end-users, and translate requirements into technical specifications to build robust, scalable, supportable solutions that work well between a ranges of complex systems.
• Serve as technical lead throughout the full development lifecycle, end-to-end, from scoping, planning, conception, design, implementation and testing, to documentation, delivery and maintenance.
• Provide design reviews for other engineers, including feedback on architecture and design issues, as well as integration, performance and scalability.
• Manage resources on multiple technical projects and ensure schedules, milestones, and priorities are compatible with technology and business goals.

Procol is India's fastest-growing procurement technology company.

Founded in 2018, Procol's solutions have been securely deployed at many $1B+ global companies helping procurement teams reduce costs, digitize procurements, improve compliance by replacing emails and excel workflows with the world's most easy-to-use and secure e-sourcing platform managing a spend of ₹5000 Cr+. Procol is rated 4.9/5 ⭐️ by trusted enterprises on G2 and has been featured by Forbes.

We're a team of ex-Google New York, Zomato, OYO who've worked at high-impact, growth companies and believe that we're on the journey of building one. Backed by investors like Blume Ventures, Sequoia Surge, Beenext, and Rainmatter.

Hiring Technical Lead

You will scale and lead Procol’s engineering teams. You’ll be instrumental in driving the product vision and will be responsible for hiring, developing and leading engineers to seamlessly execute our technical roadmap.

You come from experience but are not as psyched with your current pursuits and believe that there’s something more important to be done with your time.  If you are a hustler who likes to take challenges and want to join a team of like-minded enthusiastic individuals then we want you on-board.

What you’ll bring

• You have 4+ years of experience with system architecture and have built scalable software infrastructure.
• You are a hands-on programmer and prefer to spend 20-30% of your time writing production grade code with your team.
• You have sound understanding of software engineering principles, both for code and for people
• You have experience of leading engineering teams. 
• You are emphatic and highly customer obsessed.
• You have an eye for great products and can work effectively with product managers, engineers and designers to build them.

What you'll do

• Build, scale, develop and manage teams that are collaborative, inclusive, and respectful of each other.
• Scope and lead large technical projects with enormous impact. 
• Manage the processes necessary to operate the engineering teams effectively.
• Drive and contribute to company-wide engineering initiatives.
• Plan and prioritize short term and long term engineering goals and guide teams through planning, prioritization, and execution of work.
• Mentor and guide the professional and technical development of your team members. Focus on developing their careers, and assign them to projects suitable to their skill levels, work styles, and professional goals.
• Own your team’s deliverables and ensure we continue to ship scalable, highly-available products that delight our customers.
• Support the engineering and product teams in achieving a high level of technical quality, reliability, and ease-of-use.

Why you'll love Procol

• Learn and grow fast with a growing startup which impacts millions of businesses
• Work closely with the founding team and become a part of building a successful company
• Openly collaborate with few of India’s most talented folks, who will challenge you every day
• Industry competitive salary and benefits

• Get advance salaries every month
• Employee health insurance covered by us
• Flexible working hours

Procol is an equal opportunity employer and we believe diversity is key to our success.

Responsibilities:

• Understand the requirement and purpose of implementation.
• Implement modules with individual products and come up with impact and own ideas and solutions.
• Troubleshooting issues across environments.
• Responsible for monitoring, highlighting and troubleshooting issues across environments.
• Responsible for design and develop the components as per the requirement.
• Technical documentation, design and development using tools and technologies like HTML5, JAVA and Angular JS etc.
• Complete the build of code on time and as per application coding standards, and perform unit testing.

Requirements:

• Strong Expertise and experience in HTML5, charting libraries, JavaScript, jQuery, Angular(2+) or ReactJS

• Strong hands-on experience in Web services (REST)
• Proficient knowledge in D3.JS
• Good understanding of user interactions
• At least involved in one live project on D3.JS
• Handson on Visualisations

• Knowledge in Nodejs
• Knowledge in React JS / Angular 2+
• Good understanding of cloud computing platforms and its services
• Experience in UI, UX, data visualisations, usability, design aspects and user stories