Team Lead L3 Technical Support
at USA based product engineer company .
Java
NodeJS (Node.js)
Python
HTML/CSS
Amazon Web Services (AWS)
Spring Boot
JavascriptTeam Lead (L3 Technical Support)
Job Description
PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.
To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.
Location: Pune
Education
- Bachelors or Masters of Computer Science or related
Total years of experience - 6 to 13
Required Experience
- Must have experience in leading technical small to medium size teams.
- Full-Stack Software Development experience in both front end and back end technologies.
- Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
- Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
- Experience with continuous integration infrastructure for software development such as Jenkins.
- Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
- Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
- Dynamic, energetic, motivated, positive outlook. Team player with good interpersonal skills
- Strong customer service and support focus with a desire to deliver a high-quality service
- Self-motivated and highly professional with the ability to lead and take ownership and responsibility
- Ability to multitask, work under pressure and to tight deadlines
- A desire to learn and improve skills and knowledge
- Adaptable and flexible to business demands
- Strong organisational and planning skill
Preferred Experince
- Experience in developing software for medical devices (ISO 13485/IEC 62304)
- Experience with any Cloud Platform like AWS, GCP or Azure.
- Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
- Experience using Test Driven Development processes
- Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
- Experience with MongoDB
- Experience with at least one dynamically typed language (Python, Node.js, Groovy).
Responsibilities
- Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
- Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
- Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
- Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
- Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- Maintain application by regular monitoring, performance tuning and testing activities
- Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
- Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments
- Design, prepare and conduct training relating to Problem & Incident Management
- Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Spring BootA leading software company is looking for Java candidates for Pune location.
Experience in Springboots, microservices and fintech domain
- Experience in Solutioning IT Services solutions in multi-service areas: Infrastructure Services, Applications Development, Applications Maintenance, Business Process Outsourcing
- Deep experience in three key functional areas: Technical Solutioning, Competitive Analysis, Pricing & Analysis
- 8+ years’ experience in these three functional areas.
- Demonstrated track record of winning deals.
- Knowledge of IT Services vendors in the competitive landscape, with a deep knowledge of 1-2 vendors Solutioning and go to market approach.
- Exceptional data analysis and creative problem-solving skills.
- Self-motivated and entrepreneurial.
- Ability to learn new skills quickly.
- Ability to communicate at the Executive level.
- Deep MS Excel skills.
- BS and/or MS in computer science or equivalent experience.
Responsibilities:
· Sales forecasting: Develop and maintain accurate sales forecasts to help the organization make informed decisions on sales targets, revenue goals, and resource allocation.
· Pipeline management: Analyze and optimize the sales pipeline to ensure a consistent flow of qualified leads and opportunities, and work closely with the sales team to identify areas of improvement.
· Sales process optimization: Continuously evaluate and optimize the sales process to maximize efficiency and effectiveness, and work with cross-functional teams to implement best practices and tools.
· Sales reporting and analysis: Provide regular sales reports and analysis to identify trends and areas of opportunity, and work with the sales team to develop actionable insights.
· Sales enablement: Work closely with the sales team to provide the tools, resources, and training they need to succeed, including sales training, product information, and customer insights.
· Territory management: Develop and manage sales territories to maximize revenue potential and ensure a balanced workload for sales reps.
Requirements:
· Master's degree in business, marketing, or a related field is preferred.
· 3 to 8 years of experience required in sales.
· Strong knowledge of consumer appliances, their features, and market trends.
· Excellent communication and interpersonal skills to build rapport, team management & conflict management.
· Self-motivated and target-oriented, with a proactive approach to achieving sales goals.
Ability to work independently, as well as collaboratively within a team environment
NodeJS (Node.js)
MongoDB
ExpressAt least 3 years' experience as a Node.js developer.
Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
Mandatory experience in MongoDB and MySql.
Knowledge of front-end technologies such as HTML5 and CSS3.
Superb interpersonal, communication, and collaboration skills.
Exceptional analytical and problem-solving aptitude.
JavaSpring Boot Java/J2EE with strong SpringBoot
Very good knowledge of using annotations with SpringBoot
Very good knowledge of using java functional programming concepts in
SpringBoot
Should have database knowledge
Knowledge of Spring Cloud would be a plus.
ROLES & RESPONSIBILITIES
Hands-on experience in Core Java, J2EE, Jasper, Spring, Spring Boot,
Spring Security.
Hands-on experience in Front-end technologies like JavaScript
Understanding of HTML5, CSS3, BootStrap, Material UI, and CSS preprocessors including Sass and LESS.
Understanding of basic prototype design and UI /UX design.
Exposure to working with datastores - SQL or NoSQL.
Good understanding of coding standards & best practices.
Good communication skills
1. To handle customers on their enquiries/complaints via multiple channels i.e. call/mail
2. To understand the product features for better problem solving
3. To keep records of customer interactions, transactions, comments, complaints
4. To coordinate with internal teams for solving any customer issues
5. To ensure customer satisfaction and provide empathetic experience to every user
6. To own every interaction with the customer and ensure every customer is a happy customer
Requirements-
1. Graduation is mandatory
2. 1+ years of experience in customer service function (e-com / hospitality industry preferred)
3. Excellent verbal and oral comms in English preferred
JavaSpring BootRole Description :
- Good Understanding of Java 8 with proven hands-on skills
- Experience in Spring Framework - Spring Boot, Spring Data, Spring REST
- Experience in Spring Reactive
- Experience in Git, Gradle / Maven
- Practitioner of clean code and SOLID principles
- Able to test drive features
- Can debug code at ease and ensure quality code is produced
- Knowledge of design patterns
- Comfortable with agile practices, user stories and task breakdown
- Understands REST principles and Micro services
- Experienced with technologies such as
- Required Java, Spring Boot
- Good to have Maven, GIT, Swagger, PCF, Rabbit MQ
- Good API skills technology such as Rest Webservice
- Good foundation in data structures, algorithms and OO Design with rock solid programming skills
- Experienced on creating unit test using JUnit, Mockito or PowerMock
- Experienced on mark up language such as JSON and YML
- Experienced on using Quality and Security scan tools such as Sonar, Fortify and WebInspect
- Experienced on agile methodology
Angular (2+)HTML/CSSJavascriptExperience: 3 to 6 years in software development
Required Technology Skills:
- Web : Angular2+ (min 3 years), HTML5, NodeJS, Yarn
- Programming: Typescript
- IDE Tools : Visual Studio Code,
- Source Control – Good knowledge on SVN/Git
- Good to have: Java8, SpringBoot, JPA, Oracle PL SQL, SOAP, Restful, WSDL, ETL tools like Talend
Role Summary: - Software Development with best coding practices
- Proper co-ordination with other team members for maintaining source code versioning
- Complete and provide status of work to Team Lead/Project Manager regularly
- Create and maintain proper documents related to development work
- Collaborate with other team to create quicker issue resolution to achieve high customer satisfaction
- Flexible to learn other technologies and work across teams
- Clear understanding of requirement from functional team
- Involvement in analysis, design, coding, SIT, UAT and support
- Cold Calling
- Consulting Students and Guiding them to the suitable course
- Helping students find the path to their passion
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon