Team Lead L3 Technical Support

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

Learn more at www.shipthis.co

Job Role

The position requires strong problems solving skills, excellent communication skills, and a customer-focused approach, the software support engineer will work closely with the developing team to resolve technical issues and bugs reported by customers

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity. 

Desired qualifications include

• Proven working experience in enterprise technical support, IT support, or as a technical engineer
• Basic knowledge of JavaScript, HTML and JSON
• Deep knowledge of the product that the technician is supporting.
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills
• familiarity with API calls

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

Additional Details

• Location: Bangalore
• Job Type: Full-time
• Role: Software Support Engineer
• Industry Type: Software Product
• Functional Area: Support

Business Development Associate 

Job Summary: 

The candidate for this position will be responsible for creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. 

Key Responsibilities: 

1.Meet and exceed sales targets. 

2.Should be willing to make calls to cold and warm leads. 

3.Successfully create business from new and existing customer accounts. 

4.Report and present Inside Sales progress and updates 

5.Manage email and telephonic communication with prospective clients 

6.Learn and maintain in-depth knowledge of our products, industry trends, and competition. 

7.Build rapport and establish long term relationships with customers. 

8.Work closely with the Sales and Marketing (Digital) team in planning for campaigns 

9.Ability to gather and use data to inform decision making and persuade others. 

Key Qualifications and Skills: 

1. 3 months –1 years of carrying sales experience. 

2.Sales experience in an Ed-tech firm. (optional) 

3.Should have professional proficiency in English and Hindi. 

4.Fluency in any local language will be given preference. 

5.Strong written and verbal communication skills. 

6.Highly motivated, driven, and self-starting individual with enthusiasm to learn and pursue a career in sales.

1. As a part of ISA ERP development team Develop, test and implement scalable, maintainable, well documented, high-quality MVC / Web Application for Manufacturing or service industry.

2. The individual should have a good understanding of the Microsoft .NET Platform and MS SQL server and Stored procedures

3. Ensure adherence to standards of best engineering practice (code reviews, source code management, unit testing, etc.)

4. Help junior members in the team to get them up to speed and train them in coding practices.

We are searching for an experienced Product Manager with a minimum of 4 to 5 years of relevant experience in the E-commerce industry, ideally with technical knowledge related to e-commerce websites. As a Product Manager, your role will be pivotal in driving the development and enhancement of our e-commerce platform. Your primary objective will be to ensure the successful delivery of innovative and customer-centric product features and functionalities.

Responsibilities:

• Formulate and execute a comprehensive product strategy and roadmap for our e-commerce website, aligning it with business objectives and customer requirements.
• Conduct thorough market research and competitive analysis to identify industry trends, customer preferences, and best practices.
• Collaborate closely with cross-functional teams, including engineering, design, marketing, and operations, to define precise product requirements and specifications.
• Prioritize product features and enhancements based on their business value, customer feedback, and market demands.
• Work closely with the development team to ensure prompt and high-quality delivery of product releases.
• Monitor key performance indicators (KPIs) and perform data analysis to evaluate the performance of our products and identify areas for improvement.
• Gather and analyze user feedback, conduct user testing, and iterate on product features to enhance the overall user experience.
• Stay up-to-date with industry trends and technological advancements in the e-commerce space, leveraging this knowledge to drive product innovation.
• Collaborate with stakeholders to define and execute effective go-to-market strategies for new product launches and feature releases.
• Act as a product evangelist, effectively communicating the product vision, strategy, and value proposition to internal teams and external stakeholders.

Qualifications:

• Possess a Bachelor's degree in a relevant field (such as business, computer science, engineering, or a related discipline). An MBA or equivalent qualification is desirable.
• Have at least 4 to 5 years of experience as a Product Manager, preferably in the E-commerce industry.
• Demonstrate a strong technical understanding and knowledge of e-commerce platforms and associated technologies.
• Showcase a proven track record of successfully delivering and launching customer-focused products and features.
• Exhibit familiarity with agile product development methodologies and experience collaborating within cross-functional teams.
• Possess an analytical mindset with the ability to gather and interpret data for making informed product decisions.
• Display excellent communication and interpersonal skills, with the capacity to collaborate effectively and influence stakeholders at all organizational levels.
• Showcase strong problem-solving abilities and strategic thinking, while also paying meticulous attention to detail.
• Have a results-oriented mindset with a focus on driving business growth and ensuring customer satisfaction.
• Demonstrate a genuine passion for e-commerce and remain up-to-date with industry trends and best practices.

Role: Angular Developer

Positions: 4

• Experience 3 to 5 years
• Strong front-end development skills, experience with JavaScript libraries/frameworks mainly Angular JS Preferably Version 7 or Version 5
• Experience working with server-side JavaScript Frameworks and build tools (node.js, bower, grunt, gulp)
• Demonstrable experience developing large-scale applications using one or more MV* patterns (MVVM, MVC, MVP)
• Expertise in developing single page web applications using front-end routing, consuming JSON-based RESTful APIs, client-side templating
• Strong competency in responsive layouts leveraging CSS and media queries and related UI frameworks (e.g., Bootstrap, Foundation)
• Experience with CSS preprocessors (e.g., Sass, LESS)
• Experience with code analysis tools (e.g., JSLint, JSPerf)
• Practical knowledge of web page optimization techniques and guidelines for fast page load times
• Strong understanding of Ajax and/or promises
• Experience working in an agile, multidisciplinary team.
• Experience working with a distributed version control system (git, mercurial)
• Experience writing unit tests in one or more of the following: karma, mocha, chai, sinon, jasmine, jest
• Experience working on AWS. Basic understanding of Security Groups/ VPC etc.
• Experience on working with & integrating with microservices
• Experience on developing/ using CI/CD pipeline using Jenkins/ Git

Responsibilities:
• Candidate should have experience with Salesforce, preferably in Salesforce Lightning in the Financial industry.
• Hands-on experience integrating Salesforce with 3rd party vendors, API integration, RESTful services
• Experience in configuring Salesforce or similar CRM Products, including Workflow, Dashboard, Reports, validation rules and security controls.
• Experience in building applications using C#.NET or other object-oriented programming languages
• Experience with APEX / HTML / JavaScript / CSS with-database including SQL and SOQL.
• Knowledge of DevOps standard methodologies (Version Control, CICD tools, Salesforce DX etc.)
• Demonstrating previous consulting industry experience to conceptualize, craft and own the development of further functional and technical capabilities
• Work with the Salesforce BA, team members and significant business sponsors to evaluate future products, ensuring they align with projects already in progress and the overall strategic ecosystem roadmap.
• Experience in being responsible for the initial engagement with key business and corporate (IT Security, Compliance, Legal) stakeholders to define deliverables, the working groups to test and refine the functionality and deliver the end product to a global user base
• Taking responsibility for project deliverables within an agile environment, seeing projects through to successful release into the core product.

Minimum Qualifications
• Bachelor / Master's Degree or equivalent

Preferred Qualifications:
• Salesforce Certified Certifications (Administrator, Platform Developer 2, Sales Cloud – Architects certifications are a plus)
• Experience with Salesforce Lightning UI /Web component.
• Experience in integrating with cloud applications, e.g. Amazon, Google
• Very good written and presentation / verbal communication skills with experience in customer interfacing roles.In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude.

• Good in Communication ( both written and verbal)
• Should have good knowledge of HR functions and documentation
• Should have good experience and skills in recruitment using various resources
• Should be capable of handling all HR functions from day 1 

• Set objectives for the HR team and track progress
• Monitor internal HR systems and databases
• Review and approve or modify budgets
• Design and implement company policies
• Monitor key HR metrics
• Act as a consultant to managers and staff regarding policies and procedures
• Create detailed reports on HR costs
• Recommend new software to address personnel needs, like performance review tools
• Address employees’ queries (e.g. on compensation and labor regulations)

• Proven work experience as an HR Operations Manager, HR Manager or similar role
• Good knowledge of labor law
• Hands-on experience with Human Resources Information Systems
• Experience designing compensation and benefits packages
• Ability to develop clear and fair company policies
• Excellent analytical and decision-making abilities
• Team management skills