Cutshort logo
USA based product engineer company . logo
Team Lead L3 Technical Support
USA based product engineer company .
Team Lead L3 Technical Support
USA based product engineer company .'s logo

Team Lead L3 Technical Support

at USA based product engineer company .

Agency job
7 - 13 yrs
₹21L - ₹23L / yr
Pune
Skills
skill iconJava
skill iconNodeJS (Node.js)
skill iconPython
Technical support
skill iconHTML/CSS
Hibernate (Java)
skill iconAmazon Web Services (AWS)
Fullstack Developer
skill iconSpring Boot
skill iconJavascript
RoleTake ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management

Team Lead (L3 Technical Support) 

 

Job Description

 

PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.

To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.

 

Location: Pune

 

Education

  • Bachelors or Masters of Computer Science or related

Total years of experience - 6 to 13

 

Required Experience

  • Must have experience in leading technical small to medium size teams.
  • Full-Stack Software Development experience in both front end and back end technologies.
  • Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
  • Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
  • Experience with continuous integration infrastructure for software development such as Jenkins.
  • Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
  • Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
  • Dynamic, energetic, motivated, positive outlook.  Team player with good interpersonal skills
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Self-motivated and highly professional with the ability to lead and take ownership and responsibility
  • Ability to multitask, work under pressure and to tight deadlines
  • A desire to learn and improve skills and knowledge
  • Adaptable and flexible to business demands
  • Strong organisational and planning skill

 

Preferred Experince 

  • Experience in developing software for medical devices (ISO 13485/IEC 62304)
  • Experience with any Cloud Platform like AWS, GCP or Azure.
  • Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
  • Experience using Test Driven Development processes
  • Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
  • Experience with MongoDB
  • Experience with at least one dynamically typed language (Python, Node.js, Groovy).

Responsibilities

  • Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
  • Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
  • Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
  • Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
  • Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
  • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
  • Maintain application by regular monitoring, performance tuning and testing activities
  • Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
  • Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
  • Maintain good working relationships with internal departments
  • Design, prepare and conduct training relating to Problem & Incident Management
  • Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
Notice Period : 30 to 60 days 
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Aeos Labs
at Aeos Labs
2 candid answers
Tejas Tholpadi
Posted by Tejas Tholpadi
Bengaluru (Bangalore)
0 - 2 yrs
₹7L - ₹9L / yr
TypeScript
skill iconPostgreSQL
skill iconNextJs (Next.js)
skill iconRedis
skill iconAmazon Web Services (AWS)
+2 more

We are looking for someone with a hacker mindset who is ready to pick up new problems and build full stack AI solutions for some of the biggest brands in the country and the world.

Read more
Seed funded product start-up
Seed funded product start-up
Agency job
via Qrata by Blessy Fernandes
Bengaluru (Bangalore)
2 - 4 yrs
₹10L - ₹15L / yr
skill iconJava
skill iconSpring Boot

As a Backend Engineer you will be responsible for creating REST APIs which are used to drive the User Interface. Given the nature of the application, these APIs need to be very efficient and high performing. This requires optimizing queries for faster execution and introducing database changes that may be required. We are looking for individuals with great attention to detail, who are genuine, confident, committed and not only passionate about technology, but excited to work in a fun and friendly start-up environment. The ideal candidate will be passionate about technology and GETTING IT DONE.

 

Responsibilities:

  • Develop, test, implement and maintain application software
  • Take part in software and architectural development activities
  • Debug application issues and helping support respond to client queries
  • Participate in application development meetings
  • Provide accurate estimates, clearly communicate status of tasks and identification of risks
  • Commitment to accomplishing the task at hand and identify the fastest and most reliable way to solve a problem
  • Performance tuning of application code at different service levels
  • Interact with customers of the application and help address issues reported

 

Requirements:

  • Bachelor's degree in Computer Science or equivalent
  • 3+ years of experience with Java and Spring frameworks.
  • Having good knowledge in a scripting language like python is a plus
  • Experience with Spring and Hibernate/ ORM
  • Understanding of relational database and normal forms
  • Understanding of NoSQL / RDBMS (Mongo or Postgres) and ability to write optimized and high performing queries
  • Strong understanding of Java concurrency, concurrency patterns, experience building thread safe code
  • Experience building RESTful web services
  • Strong written and verbal communication skills
  • Strong interpersonal skills and time management skills
  • Strong problem solving and analytical skills
  • Experience with GIT as a VCS, Unix based systems
  • Experience with NoSQL Database is a plus
  • Following are a set of 'good to have' skills React AWS Bitbucket, JIRA
Read more
CYGNVS
at CYGNVS
2 candid answers
1 video
Sangeetha Dharmalingam
Posted by Sangeetha Dharmalingam
Chennai
2 - 6 yrs
₹5L - ₹15L / yr
Manual testing
Software Testing (QA)

Job Title: Test Engineer


Job Description:


We are seeking a Test Engineer with 3 to 6 years of experience to join our dynamic testing team. The ideal candidate will have a strong background in manual/Automation testing, excellent communication skills, the ability to write comprehensive test cases, and a deep understanding of the domain in which our products operate. The Manual Tester should be a proactive team player, capable of taking ownership of their work, maintaining good rapport within the team and across other teams, and providing clear and accurate documentation of testing activities. Hands on experience in automation testing and API testing.


Qualifications and Skills:

  • 3 to 6 years of experience in manual testing and automation testing.
  • Excellent communication skills to effectively collaborate with team members and stakeholders.
  • Strong test case writing/execution and Automation scripting skills.
  • Deep domain knowledge relevant to the software under test.
  • Proactive and self-motivated with a strong sense of ownership.
  • Effective documentation and reporting skills.
  • Experience with Web Automation is mandatory and mobile automation is an added advantage.
  • Experience with API testing.
Read more
AUTOMATION COMPANY
AUTOMATION COMPANY
Agency job
via Worksymphony by sayali worksymphony
Pune
1 - 4 yrs
₹1L - ₹4L / yr
Marketing
Digital Marketing
Search Engine Optimization (SEO)
Advertising
Web design
Should have very good skills in SEO/Web Designing/Advertising/Promotion/Social Media Marketing/Creative/Good in Branding/Collaborative Mindset.
Read more
DNA
DNA
Agency job
via RESOURCES GLOBAL PLACEMENT by RajatKumar Singh
Surajpur
4 - 10 yrs
₹2.4L - ₹4.2L / yr
Marketing
Marketing Strategy
Growth Hacking
Pricing Strategy
Salesforce Management
+2 more

Job description

Edit

Packaging Industry - Marketing Head

Qualification: Knowledge of Wooden Pallets/ Corrugation Industry is a must.

Job Responsibility

Marketing Head

1. Increase client base and send quotation to customer with regular follow-up.

2. Finding new big customers

3. Meeting clients and procuring orders

4. Carry out sales from leads given from INDIAMART.

5. Visit customer site for personal meeting and discussions.

6. Develop and maintain relationships with existing customers via meetings/ personal visits, telephone.

7. Candidate should provide professional and effective services to meet customer expectations

8. Client retention and client servicing and reviving lost inactive or lost accounts

9. Taking customer feedback and analyzing them for future improvements

10. Acquire more clients to grow business

Salary: INR 2,40,000 – 4,20,000 P.A. Incentives will be given for extra sales.

IndustryPackaging/Corrugated Boxes/Wooden Pallets

Employment TypePermanent Job, Full Time

Must be well mannered, smart with good communication skills.

Education: High school or equivalent (Required)

Required Skills:

1) Knowledge of Computer

2) Good writing skills

5) Basic Knowledge of Corel Draw (preferred)

6) Ability to handle the back end work.

Read more
TekSystems
TekSystems
Agency job
via NDSSG DataSync Pvt Ltd by Hamza Bootwala
Bengaluru (Bangalore), Hyderabad
4 - 8 yrs
₹10L - ₹20L / yr
WebFOCUS
Snow flake schema
Sybase
Data Warehouse (DWH)
Oracle
+2 more

Required:
1) WebFOCUS BI Reporting
2) WebFOCUS Adminstration
3) Sybase or Oracle or SQL Server or Snowflake
4) DWH Skills

Nice to have:
1) Experience in SAP BO / Crystal report / SSRS / Power BI
2) Experience in Informix
3) Experience in ETL

Responsibilities:

• Technical knowledge regarding best practices of BI development / integration.
• Candidate must understand business processes, be a detailed-oriented person and quickly grasp new concepts.
• Additionally the candidate will have strong presentation, interpersonal, software development and work management skills.
• Strong Advanced SQL programming skills are required
• Proficient in MS Word, Excel, Access, and PowerPoint
• Experience working with one or more BI Reporting tools as Analyst/Developer.
• Knowledge of data mining techniques and procedures and knowing when their use is appropriate
• Ability to present complex information in an understandable and compelling manner.
• Experience converting reports from one reporting tool to another

Read more
Kafqa
Kafqa
Agency job
via Billow People by Leo Anto
Bengaluru (Bangalore)
6 - 15 yrs
₹10L - ₹15L / yr
Human Resources (HR)
Employee Engagement
Recruitment/Talent Acquisition
Onboarding

About KAFQA

At Kafqa, we are building an online global performing arts academy. For our students, we offer live classes conducted by experienced & expert artists. For our artists, we offer a bouquet of opportunities to monetize their skills including being an instructor at Kafqa. Our mission is to serve artists in their journey from their first steps in the art to success on the largest stages in the world.

Role

The role is a unique opportunity to be a part of the core team at KAFQA. The responsibilities of the role are per the below:

·         Understand the needs of employees across different segments across their lifecycle (discovery of Kafqa opportunities, application experience, interview experience, decision experience, onboarding, settling down, scaling with the organization, attrition & separation) & design best in class experiences always thinking technology first

·         Understand the needs of instructors separately and design best in class experiences for them in partnership with head of departments and other teams.

·         Meet compliances mandated by central & state governments.  

The role is based in Bangalore, India and reports directly to the Founder, CEO of KAFQA.



Experience, Qualifications & Person Type

The ideal candidate is someone who –

·         Has 5+ years of experience preferably in a HR role

·         Thinks first principle to re-imagine experiences for employees & challenge status                quo

·         Thinks technology first

·         Is comfortable prioritizing

·         Is creative and can innovate

·         Interested in the performing arts & preferably is a performer themselves

·         Is willing to fulfil all responsibilities above & go beyond as needed

·         Is a self-starter, operates with autonomy & can deal with ambiguity while being                    innovative & frugal

 

Read more
Habitate.io
at Habitate.io
1 recruiter
Deepak Prabakaran
Posted by Deepak Prabakaran
Chennai
4 - 6 yrs
₹9L - ₹15L / yr
skill iconJava
skill iconJavascript
Fullstack Developer
skill iconSpring Boot
skill iconVue.js
We are seeking passionate and experienced programmers who love to build products. Your responsibility will include developing the SaaS product's new features, improving customer experience, fixing bugs, and other coding issues.
Read more
mind logicx
at mind logicx
3 recruiters
shweta grover
Posted by shweta grover
Bengaluru (Bangalore)
3 - 6 yrs
₹3L - ₹8L / yr
ios
skill iconiOS App Development
ios developer
skill iconSwift
Cocoa Touch
+7 more
   
  Software Engineer - iOS
  Department: MindLabs
  Location: Bangalore
   
Job Description (iOS)
  We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including iPhone and iPad. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.
   
   
Responsibilities
  Design and build applications for the iOS platform
  Ability to understand business requirements and translate them into technical requirements
  Ensure the performance, quality, and responsiveness of applications
  Collaborate with a team to define, design, and ship new features
  Identify and correct bottlenecks and fix bugs
  Help maintain code quality, organization, and automatization 
   
   
Technical Skills
  Proficient with Swift and Cocoa Touch
  Experience with iOS frameworks such as Core Data, Core Animation, etc.
  Experience with offline storage, threading, and performance tuning
  Familiarity with RESTful APIs to connect iOS applications to back-end services
  Knowledge of other web technologies and UI/UX standards
  Understanding of Apple’s design principles and interface guidelines
  Knowledge of low-level C-based libraries is preferred
  Experience with performance and memory tuning with tools 
  Familiarity with cloud message APIs and push notifications 
  Knack for benchmarking and optimization
  Proficient understanding of code versioning tools such as Git
  Familiarity with continuous integration
  Experience with third-party libraries and APIs
   
   
   
Additional (nice to have) Requirements:
  Knowledge on AI development
   
   
Education
  Bachelor's degree in Computer Science or related field or equivalent degree
Read more
Multigraphics Group
at Multigraphics Group
4 recruiters
Anannya Nath
Posted by Anannya Nath
NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹4L - ₹6L / yr
Search Engine Optimization (SEO)
Social Media Optimization (SMO)
Email Marketing
Social Media Marketing (SMM)
Digital Marketing
JOB SUMMARY Multigraphics Group is the leading Technology Company in the field of Digital Education, Assessment, IT Solutions, Training and Development, having more than 2000 clients in India and Overseas since 1995. we want to start our new digital marketing segment and we need an enthusiastic candidate who through his splendid leadership qualities can lead the digital marketing team and make the organisation reach new heights. Responsibilities and Duties Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising Designing, Maintaining and developing our social media presence across all digital channels Measuring and reporting on the performance of all digital marketing campaigns Brainstorm new and creative growth strategies Evaluation of end-to-end customer experience across multiple channels and customer touch points Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate Required Experience, Skills and Qualifications Proven working experience in digital marketing Demonstrable experience of 4-5 years leading and managing SEO/SEM, marketing database, email marketing, social media and/or display advertising campaigns Should possess good communication skills (oral & written) Up-to-date with the latest trends and best practices in online marketing and measurement
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos