Team Lead L3 Technical Support
at USA based product engineer company .
Java
NodeJS (Node.js)
Python
HTML/CSS
Amazon Web Services (AWS)
Spring Boot
JavascriptTeam Lead (L3 Technical Support)
Job Description
PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.
To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.
Location: Pune
Education
- Bachelors or Masters of Computer Science or related
Total years of experience - 6 to 13
Required Experience
- Must have experience in leading technical small to medium size teams.
- Full-Stack Software Development experience in both front end and back end technologies.
- Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
- Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
- Experience with continuous integration infrastructure for software development such as Jenkins.
- Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
- Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
- Dynamic, energetic, motivated, positive outlook. Team player with good interpersonal skills
- Strong customer service and support focus with a desire to deliver a high-quality service
- Self-motivated and highly professional with the ability to lead and take ownership and responsibility
- Ability to multitask, work under pressure and to tight deadlines
- A desire to learn and improve skills and knowledge
- Adaptable and flexible to business demands
- Strong organisational and planning skill
Preferred Experince
- Experience in developing software for medical devices (ISO 13485/IEC 62304)
- Experience with any Cloud Platform like AWS, GCP or Azure.
- Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
- Experience using Test Driven Development processes
- Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
- Experience with MongoDB
- Experience with at least one dynamically typed language (Python, Node.js, Groovy).
Responsibilities
- Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
- Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
- Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
- Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
- Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- Maintain application by regular monitoring, performance tuning and testing activities
- Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
- Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments
- Design, prepare and conduct training relating to Problem & Incident Management
- Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Python
Django
FlaskWe are looking to expand our existing Python team across our offices in Surat.
The requirements are as follows:
1) Familiar with the the Django REST API Framework.
2) Experience with the FAST API framework will be a plus
3) Strong grasp of basic python programming concepts ( We do ask a lot of questions on this on our interviews :) )
4) Experience with databases like MongoDB , Postgres , Elasticsearch , REDIS will be a plus
5) Experience with any ML library will be a plus.
6) Familiarity with using git , writing unit test cases for all code written and CI/CD concepts will be a plus as well.
7) Familiar with basic code patterns like MVC.
8) Grasp on basic data structures.
Position 1: Lead Generation Expert (Multi-Channel)
Location: Spacejam, Sector 82, Mohali
Salary: ₹30,000/month
Experience Required: 3+ years
Work Type: On Site
About the Role
We’re looking for a Lead Generation Expert who can bring qualified leads consistently—not limited to freelancing platforms. If you understand how to convert cold contacts into warm leads using a mix of platforms and outreach strategies, we want to talk.
Key Responsibilities
● Generate leads daily from platforms like Upwork, PeoplePerHour, Fiverr, etc.
● Run email campaigns and cold outreach via tools like Instantly, Apollo, or Lemlist.
● Use LinkedIn and Twitter actively to connect and nurture leads.
● Build lead databases from directories, web scraping, or AI tools.
● Track performance and ensure consistency in lead flow.
● Coordinate with the sales and marketing team for feedback loops.
Requirements
● Minimum 3 years of experience in lead generation across multiple channels.
● Proven track record of delivering high-quality, converting leads.
● Comfortable using automation tools and CRMs.
● Strong written English and communication skills.
Must be result-driven. We’re investing in you—we expect results.
The Sales Executive will be responsible for driving the sales efforts of the organization by identifying new business opportunities, maintaining relationships with existing clients, and achieving revenue targets. The ideal candidate should possess excellent communication skills, have a passion for sales, and be able to work independently to meet deadlines and achieve goals. Qualifications • Customer Service Representatives and Customer Support skills • Customer Satisfaction and Customer Service skills • Customer Experience skills • Excellent communication and interpersonal skills • Problem-solving and conflict resolution abilities • Knowledge of the BFSI sector is a plus • Minimum of a Batchelors required. • Freshers allowed
Go Programming (Golang)The Cloud Engineer will design and develop the capabilities of the company cloud platform and the automation of application deployment pipelines to the cloud platform. In this role, you will be an essential partner and technical specialist for cloud platform development and Operations.
Key Accountabilities
Participate in a dynamic development environment to engineer evolving customer solutions on Azure. Support SAP Application teams for their requirements related to Application and release management. Develop automation capabilities in the cloud platform to enable provisioning and upgrades of cloud services.
Design continuous integration delivery pipelines with infrastructure as code, automation, and testing capabilities to facilitate automated deployment of applications.
Develop testable code to automate Cloud platform capabilities and Cloud platform observability tools. Engineering support to implementation/ POC of new tools and techniques.
Independently handle support of critical SAP Applications Infrastructure deployed on Azure. Other duties as assigned.
Qualifications
Minimum Qualifications
Bachelor’s degree in a related field or equivalent experience
Minimum of 5 years of related work experience
PREFERRED QUALIFICATIONS
Supporting complex application development activities in DevOps environment.
Building and supporting fully automated cloud platform solutions as Infrastructure as Code. Working with cloud services platform primarily on Azure and automating the Cloud infrastructure life cycle with tools such as Terraform, GitHub Actions.
With scripting and programming languages such as Python, Go, PowerShell.
Good knowledge of applying Azure Cloud adoption framework and Implementing Microsoft well architected framework.
Experience with Observability Tools, Cloud Infrastructure security services on Azure, Azure networking topologies and Azure Virtual WAN.
Experience automating Windows and Linux operating system deployments and management in automatically scaling deployments.
Good to have:
1) Managing cloud infra using IAC methods- terraform and go/golang
2) Knowledge about complex enterprise networking- LAN, WAN, VNET, VLAN
3) Good understanding of application architecture- databases, tiered architecture
PHPHTML/CSSWe are hiring Shopify Developer.
Experience - 1-3 years
Location - Ahmedabad.
5 Days working
Required Skills:
• Strong knowledge of liquid programming language.
• Generate custom – tailored Shopify theme and altering pre – existing template.
• Act as Shopify expert, specializing in all facets of the ecommerce platform.
• Clear concept of HTML5,CSS3,javascript/jQuery.
• Knowledge in other ecommerce platform like Magento, woo commerce, Big Commerce will be preferred.
• Experience in Shopify theme development and customization.
• working with different Shopify JS APIs will be added advantage(storefront, AJAX Cart, Sections etc).
• Proficiency in Webhooks, HTML5, CSS3 and JavaScript/ECMA Script 5/6.
• Good Knowledge of SCSS.
• Hands on experience in installing & customizing new Shopify theme and experience in Shopify custom app development would be added advantage
PHPRequirement:
- Must have 5+ years Drupal programming experience.
- Good experience in Drupal 7 and 8 implementations.
- Good understanding of MY SQL and relational databases.
- Should have a good understanding of OOPs concept and latest features.
- Should have an understanding of Design Patterns like Singleton, factory, etc.
- Should have at least worked on MVC frameworks like CodeIgniter,CakePHP, Laravel.
- Good understanding of web technologies
- Good understanding of front-end development HTML5, CSS3, JavaScript, Jquery skills.
- Good Git version control knowledge.
- Contribution to open source community.
- Experience in Drupal 7 of 5+ years.
- Good with RDBMS & writing custom SQL
- Drupal API experience
- Must have PHP, JavaScript, AJAX, HTML and CSS experience
- Should be able to code as per Drupal standard coding
- Should be well versed with implementation and configuration of most commonly used modules
- Experience with CSS Frameworks such as Twitter Bootstrap. Communication Responsibilities:
- Deliver engaging, informative and well-organized presentations.
- Strong command of English language (both verbal and written).
- Resolves and/or escalates issues in a timely fashion.
Other Skills
- Disseminate technology best practices.
- Work with senior developers in adoption of new technologies within our Technology practice
- Good team player with ability to lead multiple technical teams.
- Excellent relationship building skills.
- Ability to work under pressure with a solid sense for setting priorities.
- Identifying business opportunities by hunting, qualifying prospects, and evaluating their position in the industry.
- Actively reaching out to leads over various channels and converting them for sales
- You must be skilled at generating your own leads through various channels, networking, and driving your territory.
- Developing relationships with prospects and recommending company "real money gaming" products and solution through a consultative approach
- Capable of generating leads via various sources building a solid pipeline, doing thorough research around possible suspects, and qualify them.
- Create processes to optimize or automate the current processes and acting as a mentor to the new joiners in the team
- Helping prospects make an informed decision by providing support, information, and guidance upon developing a thorough understanding of the company products and overall industry
- Contribute to the overall strategy and initiatives taken up by the B2B vertical
- Identifying product improvements or new opportunities based on industry trends, market activities, and competitors
- Handling multiple clients concurrently and keep a track of all client transactions
- Contributing to team effort by accomplishing related results by adhering to delivery deadlines - Working cross-functionally to positively collaborate with colleagues
- Liaising and communicating client needs/requirements with senior management
- Forecasting, tracking sales metrics, and preparing sales plans
- Document every minute detail from inception to completion
Requirements:
- Prior B2B sales/ business development etc. experience
- Excellent communication skills- written & verbal both (English is a must)
- Good analytical skills & business sense
- Able to create varied business propositions, pitches according to the audience
Flutter2. Daily report to the reporting manager
3. Should be able to work in agile methodology
4. Should be confortable with State Management in Flutter
5. Should be well versed with programming concepts
To appoint Block Sales Managers for every block
To guide them and train them
To inform them of their duties and benefits
To aware them their sales target
To generate revenue
To achieve sales target
To look forward business development opportunities
To submit a daily growth report
JavascriptHTML/CSS
Angular (2+)
jQuery- Be a great team player, experienced in working with agile teams. Ability to collaborate closely with developers and UX designers.
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
- Take pride of ownership in features that are used by users in Global 100 enterprises around the world
Required skills:
- Passionate about building great products with a track record of having worked as part of teams that have built enterprise products in production.
- Motivated to combine the art of design with the art of programming
- Proficient understanding of web markup, including HTML5, CSS3
- Proficient understanding of client-side scripting and JavaScript frameworks such as JQuery, Kendo UI
- Basic working knowledge of MVC Razor
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of cross-browser compatibility issues and ways to work around them
- Angular 2 and above is a must
- A great communicator of ideas and solutions and a lateral thinker when faced with complex problem
Qualifications
B.E / B.tech
Any technical or science graduates
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon