Team Lead L3 Technical Support
at USA based product engineer company .
Java
NodeJS (Node.js)
Python
HTML/CSS
Amazon Web Services (AWS)
Spring Boot
JavascriptTeam Lead (L3 Technical Support)
Job Description
PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.
To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.
Location: Pune
Education
- Bachelors or Masters of Computer Science or related
Total years of experience - 6 to 13
Required Experience
- Must have experience in leading technical small to medium size teams.
- Full-Stack Software Development experience in both front end and back end technologies.
- Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
- Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
- Experience with continuous integration infrastructure for software development such as Jenkins.
- Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
- Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
- Dynamic, energetic, motivated, positive outlook. Team player with good interpersonal skills
- Strong customer service and support focus with a desire to deliver a high-quality service
- Self-motivated and highly professional with the ability to lead and take ownership and responsibility
- Ability to multitask, work under pressure and to tight deadlines
- A desire to learn and improve skills and knowledge
- Adaptable and flexible to business demands
- Strong organisational and planning skill
Preferred Experince
- Experience in developing software for medical devices (ISO 13485/IEC 62304)
- Experience with any Cloud Platform like AWS, GCP or Azure.
- Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
- Experience using Test Driven Development processes
- Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
- Experience with MongoDB
- Experience with at least one dynamically typed language (Python, Node.js, Groovy).
Responsibilities
- Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
- Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
- Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
- Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
- Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- Maintain application by regular monitoring, performance tuning and testing activities
- Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
- Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments
- Design, prepare and conduct training relating to Problem & Incident Management
- Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
We are looking for a foreign accountant having basic depth knowledge of accounting and proficient with software like Quickbook, Xero, Sage etc.
🏦 HDFC Bank – Relationship Manager (Mortgage Sales)
📍 Location: Vikram Vista Building, 1st Floor, No: 289, West Sivan Kovil Street, Behind Kamala Theatre & Aditya Hotel, Vadapalani, Chennai – 600026
🕘 Employment Type: Permanent, Full-Time | Day Shift | On-site
📅 Notice Period: Immediate Joiners Preferred
💼 Industry: Banking & Financial Services
🔍 Department: Sales – Mortgage Loans
💰 Compensation:
- Monthly Salary: ₹20,000 – ₹25,000 (In-Hand)
- Additional Benefits: Performance-based incentives
- Openings Available: 80 positions
🗣️ Languages Required:
- English
- Tamil
🎓 Qualification & Eligibility:
- Graduate (10 + 2 + 3 format – Any Stream)
- Experience: 0 – 5 years (BFSI/NBFC sales experience preferred)
- Age Limit: 18 – 40 years
- Mandatory: Two-wheeler with valid license (for local travel)
🔍 Job Overview:
Join HDFC, one of India’s most trusted and respected private banks, as a Relationship Manager – Mortgage Sales. This dynamic role is focused on engaging with customers, sourcing new business, and maintaining strong client relationships in the home loan and mortgage segment.
🚀 Key Responsibilities:
🗺️ Area/Geography Mapping
- Conduct lane-to-lane area mapping in the assigned location
- Identify new business opportunities
- Provide daily updates during team huddles
🤝 Source Relationship Management
- Build rapport and maintain relationships with business partners and agents
- Act as a key point of contact between the bank and customers
🧑💼 Customer Relationship Management
- Ensure smooth onboarding and engagement of customers
- Resolve queries and offer tailored home loan solutions
🧩 Channel Partner Recruitment
- Identify and assist in onboarding potential channel partners
- Maintain active coordination and ensure partner productivity
📊 Sales Reporting & Documentation
- Maintain and submit daily sales reports and activity updates
- Handle mortgage documentation – KYC, application forms, income proof, etc.
👥 Team Participation
- Attend regular team meetings, huddles, and planning sessions
- Collaborate with teammates to meet collective goals
✅ Desired Candidate Profile:
- Graduate in any discipline
- Strong interpersonal and communication skills
- Target-oriented with a proactive sales mindset
- Comfortable with fieldwork and travel
- Organized with good documentation and reporting abilities
🌟 Why Join HDFC Bank?
- Be part of a leading private sector bank with a strong brand reputation
- Excellent earning potential with fixed pay + incentives
- Work in a dynamic, growth-focused team
- Develop deep knowledge of mortgage sales, customer management & the banking ecosystem
- Career progression and training opportunities
📌 Apply Now:
👉 Click here to apply for this opportunity https://earlyjobs.in/job-openings/Relationship%20Manager%20%E2%80%93%20Mortgage%20Sales_HDFC_CHENNAI_id=91XGegR2QKUpBnFVn6Jx
*📢 We're Hiring: Full-Time Digital Marketing Executive (Remote)
*Company: Memoneet – Revolutionizing EdTech*
Are you passionate about digital marketing and ready to drive real impact in the EdTech space? Memoneet is looking for a Dedicated Full-Time Digital Marketing Executive who’s ready to grow with us. If you’re creative, resourceful, and understand how to engage the Indian audience—this is your opportunity!
---
### 💼 *Position Details*
- *Job Type:* Full-time (Remote)
- *Company:* Memoneet (EdTech Startup)
- *Location:* Work from anywhere (India)
---
### 🚀 *What You'll Be Doing*
- 🤝 Connect, communicate, and close deals with *YouTube and Telegram influencers* to promote our brand.
- 🎯 Plan, run, and optimize *Google Ads campaigns* to drive quality traffic and conversions.
- 📱 Manage and scale *Telegram Ads* effectively for targeted reach.
- 💡 Contribute *creative strategies* tailored for the EdTech industry to stand out in a competitive market.
- 📺 Use your knowledge of *YouTube Brand Connect* to find collaboration opportunities and enhance visibility.
- 🧠 Deeply understand the *Indian mindset* to develop marketing campaigns that resonate with our target audience and drive sales.
---
### ✅ *What We’re Looking For*
- Prior experience in influencer outreach and digital ad campaign management.
- Solid understanding of Google Ads and Telegram advertising.
- Creativity and enthusiasm for the EdTech sector.
- Knowledge of YouTube Brand Connect or similar influencer platforms.
- Ability to think from a user’s perspective and shape strategies that appeal to Indian learners.
- Self-motivated, results-driven, and able to work independently.
---
### 🎁 *What You’ll Get*
- Flexible working hours
- Remote work culture
- Opportunity to grow with a fast-paced EdTech startup
- Performance-based incentives
Join PlanetSpark's Sales Team
Position: Business Development Associate
Location: Gurgaon, India
Work Mode: Work from Office (WFO)
Industry: Ed Tech
Functional Area: Inside Sales
Shift: Day Shift / Night Shift (optional)
About Us:
PlanetSpark is on the lookout for dynamic individuals to join our Sales team. We are an Ed Tech company dedicated to transforming education and empowering young minds.
Roles & Responsibilities:
As a Sales Representative at PlanetSpark, you will play a pivotal role in guiding our consumers to make informed choices about our courses. Your responsibilities include:
Understanding our offerings and assisting students in selecting the right courses.
Engaging with parents who have participated in demo classes for their children.
Ensuring effective follow-up with potential customers and successfully closing sales within defined timelines.
Maintaining meticulous records of interactions through various communication channels, such as email and calls.
Achieving monthly targets and meeting all input metric goals.
Hiring Criteria:
Training Period: 21428 (Stipend)
Salary Range (CTC): 6.6 LPA (4.02 LPA fixed + 2.4 LPA variable)
Skills Required: Excellent Communication
Experience: 0-3 Years (Freshers are welcome)
Minimum Education: Graduation
Graduation Year: 2018-2024 passouts
Important Criteria:
Willingness to work 5 days a week.
Ready to thrive in a startup environment with a high-intensity learning culture and rapid growth opportunities.
Job Location: Gurugram
Key Responsibilities
- You'll make it happen by creating the copies for the best funnels for Knorish, constantly improving, optimizing the existing content with fanatic attention to marketing.
- Experience in creating mind-boggling content for social advertising channels including YouTube, Facebook, Twitter
- Optimizing PR campaigns when there is a need
- Boundless positivity, zeal for learning, calculated experimentation, and a desire to become a Voice of the platform
- Create SEO optimized blogs for posting
- Preferred to have a deep understanding of SEO, Keyword analysis, SEMRUSH, UBERSUGGEST, AHREFS
- A must knowledge of CMS, blog maintenance, CTAs, and others
1. Should be a team player and be willing to learn new writing styles & updated with copywriting trends.
2. Experience of working with a similar Tech/SaaS platform would be an icing on the cake.
3. Must be diligent and be able to work independently with minimal intervention Above all attention to detail, passion for impeccable English, great writing skills plus over 2 years of experience in SEO writing & blogging.
Perks:
- Market+ Salary
- Annual Bonuses
• As a leader, you will be Facilitating discussions and lead decision-making on all
engineering aspects of his/her team.
• Able to define and execute the engineering plans for the areas under his/her ownership.
• Drive engineering best practices for the team.
• Define, implement and maintain the hygiene of the production systems (both engineering
and processes) for the areas under his/her ownership.
• Responsible for the health of the business directly owned by the team.
• Challenging business & product on outcomes, channelize feedback into execution, and
be accountable for engineering outputs
• Hiring, mentoring and retaining a best-of-class engineering team.
• Responsible for all stakeholder management including but not limited to business,
product, operations, and clients/vendors
HTML/CSS- Should be able to handle softwares like Illustrator & Photoshop for creating / resizing layouts, and image editing.
Basic indesign knowledge would be an add on to make edits in the collaterals. - Understanding the brand guidelines to select colours, imageries, and types.
- Understanding specifications such as dimensions, colour codes & resolution of images if required for print.
- Project Management Experience in managing teams of sizes 10-12 people in multiple domains. Managed international projects in mobile and web.
- Knowledge of UI / UX process
- Knowledge of Cloud Deployments - AWS, Azure, Docker
- Knowledge on creating SRS / Scope Documents, Functional specification, technical architecture and project estimations.
- Knowledge on Mobile Technologies (IOS/Android/Hybrid/Shell apps)
- Hands on experience on working with SOAP and REST web services (XML/JSON)
We are seeking a driven, self-motivated sales executive to join our growing organization. In this position, you will be responsible for pursuing sales opportunities through traditional channels and by utilizing new technology and communication software to reach new prospects. Strong interpersonal skills and a customer-focused approach are a must.Sales Executive Duties and Responsibilities.
Responsibilities and Duties
- Actively seek out new sales opportunities with HR Managers in various industries
- Build network of HR Consultants and spheres of influence in order to grow prospect lists
- Listen and draw out the concerns/problems of others to identify possible solutions
- Identify the traits of the ideal customer and seek to find others with the same traits
- Conduct market research to identify selling possibilities and evaluate customer needs
- Set up meetings with potential clients Prepare and deliver presentations on products/services
- Prepare and report on goals, sales, and prospects
- Participate in events and conferences on behalf of the company Negotiate and close deals; handle complaints or objections
Required Experience, Skills and Qualifications
- Proven experience as a sales executive or relevant role ( Freshers can Also Apply)
- Thorough understanding of marketing and negotiating techniques
- Excellent knowledge of MS Office, MS Excel
- Proficiency in written and spoken English, second language a plus
- Experience with customer relationship tools
- Ability to travel
Benefits
Incentives
Traveling Allowance
Mobile Allowance
NodeJS (Node.js)Javascript
AngularJS (1.x)HTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon