Cutshort logo
USA based product engineer company . logo
Team Lead L3 Technical Support
USA based product engineer company .
Team Lead L3 Technical Support
USA based product engineer company .'s logo

Team Lead L3 Technical Support

at USA based product engineer company .

Agency job
7 - 13 yrs
₹21L - ₹23L / yr
Pune
Skills
skill iconJava
skill iconNodeJS (Node.js)
skill iconPython
Technical support
skill iconHTML/CSS
Hibernate (Java)
skill iconAmazon Web Services (AWS)
Fullstack Developer
skill iconSpring Boot
skill iconJavascript
RoleTake ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management

Team Lead (L3 Technical Support) 

 

Job Description

 

PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.

To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.

 

Location: Pune

 

Education

  • Bachelors or Masters of Computer Science or related

Total years of experience - 6 to 13

 

Required Experience

  • Must have experience in leading technical small to medium size teams.
  • Full-Stack Software Development experience in both front end and back end technologies.
  • Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
  • Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
  • Experience with continuous integration infrastructure for software development such as Jenkins.
  • Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
  • Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
  • Dynamic, energetic, motivated, positive outlook.  Team player with good interpersonal skills
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Self-motivated and highly professional with the ability to lead and take ownership and responsibility
  • Ability to multitask, work under pressure and to tight deadlines
  • A desire to learn and improve skills and knowledge
  • Adaptable and flexible to business demands
  • Strong organisational and planning skill

 

Preferred Experince 

  • Experience in developing software for medical devices (ISO 13485/IEC 62304)
  • Experience with any Cloud Platform like AWS, GCP or Azure.
  • Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
  • Experience using Test Driven Development processes
  • Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
  • Experience with MongoDB
  • Experience with at least one dynamically typed language (Python, Node.js, Groovy).

Responsibilities

  • Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
  • Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
  • Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
  • Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
  • Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
  • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
  • Maintain application by regular monitoring, performance tuning and testing activities
  • Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
  • Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
  • Maintain good working relationships with internal departments
  • Design, prepare and conduct training relating to Problem & Incident Management
  • Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
Notice Period : 30 to 60 days 
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Growisto
at Growisto
2 recruiters
Japji Kaur
Posted by Japji Kaur
Mumbai, Indore, Navi Mumbai
4 - 7 yrs
₹7L - ₹10L / yr
Shopify
skill iconHTML/CSS
skill iconJavascript
Theme Customisation
API
+4 more

Growisto - Creating a WIN-WIN ecosystem 

At Growisto, we solve complex business problems with simplified solutions that enable digital transformation. As a team, we are obsessively passionate about technology, marketing, and data and see it as an opportunity for digital growth. Nothing gives us a bigger kick than boosting our client’s sales and margins! 


Responsibilities:

  • Lead the development and customization of Shopify themes, ensuring both front-end and back-end excellence.
  • Collaborate closely with design, marketing, and product teams to implement high-impact, conversion-focused features and functionalities.
  • Optimize Shopify stores for maximum performance, scalability, and seamless user experience across all devices.
  • Integrate and configure third-party apps and APIs to extend store functionality based on business needs.
  • Identify, troubleshoot, and resolve complex website issues and bugs promptly.
  • Translate client business requirements into technical specifications and scalable solutions.
  • Provide ongoing technical support and maintenance for live Shopify stores.
  • Stay updated with the latest Shopify features, ecosystem tools, and e-commerce trends to continually enhance platform capabilities.
  • Lead the development of custom Shopify apps and advanced functionalities as needed.
  • Mentor and guide junior developers; share best practices and support technical upskilling across the team.

Qualifications:

  • 4–6 years of hands-on experience in Shopify development, with a strong portfolio of customized Shopify themes and solutions.
  • Deep expertise in HTML, CSS, JavaScript (ES6+), and Liquid templating language.
  • Proven experience working with Shopify APIs and third-party app integrations.
  • Solid understanding of responsive and mobile-first design principles.
  • Experience with version control tools, especially Git.
  • Strong problem-solving abilities, attention to detail, and a proactive approach to challenges.
  • Ability to manage multiple projects independently while meeting tight deadlines.
  • Excellent communication and collaboration skills for working with cross-functional teams and clients.

Preferred Skills:

  • Hands-on experience with Shopify Plus and its advanced features.
  • Familiarity with headless commerce architectures and using Shopify as a headless CMS.
  • Experience developing custom Shopify apps using Node.js, React, or similar technologies.
  • Knowledge of performance optimization, SEO best practices, and analytics tools for e-commerce.


Read more
Miko
at Miko
Vaishnavi Rane
Posted by Vaishnavi Rane
Mumbai
1 - 4 yrs
₹3.5L - ₹4.5L / yr
NDR
Reverse logistics
Transportation management
Non-direct routing
Non-functional testing
+6 more

Company Description


Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website.


Responsibilities:


Non-Direct Routing (NDR) Optimization:

- Develop and implement strategies to optimize NDR processes, minimizing transportation costs while maintaining service levels.


- Collaborate with internal stakeholders (sales, procurement, customer service) to identify NDR opportunities and -streamline order fulfillment.


- Manage carrier and logistics service provider relationships, negotiating rates, managing contracts, and ensuring compliance with routing guidelines.


Reverse Logistics (RVP) Management:

- Oversee the RVP process, encompassing returns, exchanges, and product recalls, to minimize costs and maximize recovery value.


- Partner with customer service, repair, and warehouse teams to streamline RVP processes and improve customer satisfaction.


- Manage relationships with reverse logistics partners, vendors, and service providers to ensure timely and efficient processing of returns and exchanges.


Pickup Coordination:

- Coordinate pickups from various locations (suppliers, warehouses, distribution centers) to optimize transportation efficiency and minimize costs.


- Schedule and monitor pickup activities, track shipment status, and resolve any issues or delays to ensure on-time pickup and delivery.


- Communicate pickup schedules and requirements to carriers and internal stakeholders for alignment with logistics plans.


Performance Monitoring & Continuous Improvement:


- Develop key performance indicators (KPIs) and metrics to measure logistics performance in areas like on-time - pickup/delivery, NDR utilization, and RVP processing time.


- Analyze logistics data and performance metrics to identify trends, root causes of issues, and opportunities for improvement.


- Lead cross-functional teams in implementing process improvements, best practices, and technology solutions to enhance logistics efficiency and customer service.


Qualifications:

- Degree in Supply Chain Management, Logistics, Engineering, or a related field (preferred).


- 1-3 years of experience in logistics operations, transportation management, or a similar role.


- Proven track record of identifying and implementing logistics process improvements.


- Strong analytical skills with proficiency in data analysis tools and techniques.


- Excellent communication, collaboration, and interpersonal skills with the ability to influence stakeholders across departments.


- Experience working with transportation management systems (TMS) a plus

Read more
Casey Foods
at Casey Foods
7 recruiters
SUBHASHISH TRIPATHI
Posted by SUBHASHISH TRIPATHI
Ganjam
2 - 4 yrs
₹3L - ₹4L / yr
Business Development
New business development
Communication Skills
MS-Excel
Sales
+1 more

RESPONSIBILITIES:

 

As a Business Development Manager working under the FMCG segment, an ideal candidate must perform the following responsibilities:

 

·       Approaching potential leads and close them within a stipulated time frame.

·       Create exclusive distributors, exclusive Super Stockiest and business associates for the company.

·       Look after the entire business activities of the exclusive distributors, super stockiest and business associates.

·       Keep abreast with stock reports, inventory, product order, re-order etc.

·       Guide and coordinate the sales team working under his jurisdiction.

·       Training personnel and helping team members in developing their skills.

·       Make strategic marketing plans/ beat plans to achieve the business targets.

·       Perform other sales, marketing or promotion related activities towards the growth of the company as when instructed by the company.

·       Finding and developing new markets and improving sales.

 

REQUIREMENTS:

 

·       Bachelor’s degree in business, marketing or related field.

·       Experience in sales, marketing or related field.

·       Strong communication skills.

·       Ability to manage complex projects and multi-task.

·       Excellent organizational skills.

·       Ability to flourish with minimal guidance, be proactive and handle uncertainty.

·       Proficient in MS office.

 

Read more
FOXTROT SOLUTIONS LLP
Pragya Dalal
Posted by Pragya Dalal
Gurugram
1 - 3 yrs
₹2L - ₹3L / yr
Wordpress
skill iconPHP
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
+7 more

Job description

Looking for a skilled word press developer responsible for both front-end and back-end development including the implementation of WordPress themes and plugins as well as site integration and security update.

In this role you will:

• Design and build the website's front end.

• Create the website architecture.

• Generate WordPress themes and plugins.

• Trouble shoot content issue.

We are looking for someone who has:

• Bachelor’s degree or equivalent experience in web designs.

• Experience of minimum 1 year in WordPress

• Knowledge of front-end technologies including CSS, HTML, java script, and jQuery.

• Must have good knowledge of PHP, and MySQL also.



Benefits:

• Flexible schedule

• Health insurance

• Paid sick time

• Paid time off

• Provident Fund


Schedule:

• Day shift


Supplemental pay types:

• Commission pay

• Overtime pay

• Performance bonus


Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)


Education:

• Bachelor's (Preferred)


Experience:

• total work: 1 year (Required)

• WordPress: 1 year (Required)


Read more
AskSid
at AskSid
1 recruiter
Nisha Mary
Posted by Nisha Mary
Remote, Bengaluru (Bangalore)
3 - 5 yrs
₹7L - ₹14L / yr
skill iconReact.js
skill iconHTML/CSS
skill iconjQuery
skill iconJavascript
TypeScript
Position Title: Product Engineer – React.js
Position Level: Product Engineer

Company Overview:
AskSid.ai is a 4 years old start-up based in Bangalore, is fast growing and cofounded by
two ex-Mindtree employees each with 20+ years of experience. We were rated the No1
emerging SaaS company in India and won the NASSCOM EMERGE 50- League of 10
awards in 2019. Also got rated as the most innovative AI company in India for 2020 by
CII and Accenture Ventures. As a growing company, we are looking for passionate
engineers who aspire to build world class technology products of internet scale.

Job purpose:

Design, engineer, and maintain our proprietary framework, APIs, and technology
components of a SaaS software product platform with the ability to scale to millions of
requests and thousands of concurrent users.

Responsibilities: 
  • Full stack product engineering i.e. design, engineer, test, deploy, monitor, and maintain software components to QA and Production environments
  • Design & engineer product experience & APIs conforming to defined quality, maintainability, scalability, and performance KPIs
  • Build, maintain, and improve continuous integration and delivery lifecycle processes
  • Automation of repetitive engineering and production activities
Knowledge and skills
Education and Experience
  • Engineering in computer science
  • 3+ year of relevant experience in product engineering with expertise in building frameworks, reusable components, and APIs
  • Expert level skills in analytical & problem solving
  • Strong programming and engineering fundamentals like Data Structures,
  • Design Principles, TDD, and Performance Tuning to build scalable and performance optimized product
  • Ability to communicate clearly in English
Must-Have Technology Skills –
  • HTML5
  • CSS3 (Sass/Less)
  • JQuery
  • JavaScript (ES6) / TypeScript
  • React.js
  • Version Control : Git
Read more
Box8
at Box8
4 recruiters
Insha Khaki
Posted by Insha Khaki
Bengaluru (Bangalore)
1 - 3 yrs
₹5L - ₹12L / yr
skill iconObjective C
skill iconSwift
skill iconiOS App Development
Xcode
Software Engineer - iOS

Job Summary:

We’re looking for engineers to be a part of our iOS development team. Our close-knit iOS team
works on high-quality multiple consumer applications.
As a member of this team, you’ll collaborate closely with Product Owners, Designers and Engineers (3-in-a-box model) to create innovative solutions for our customers. & you’ll play an important role in product development from concept to launch.

We don't need to emphasise the benefits of working in a food company, fun and food isomnipresent.


Job Description:
Hiring for champs who believe in changing the world through technology
Key Responsibilities:
● Translate designs and wireframes into high quality code
● Collaborate with cross-functional teams to define, design, and ship new features.
● Write Unit-test code for robustness, including edge cases, usability, and general
reliability.
● Identify and correct bottlenecks and fix bugs.
● Brainstorm, contribute new ideas, think of innovative strategies, and implement solutions to difficult problems.
● In short, you're involved from start to finish.

Requirements:
● 1-3 years of experience in developing enterprise class mobile apps for iOS platform.
● An entrepreneurial attitude that gets quality projects done quickly.
● Good programming skills in Objective-C/Swift and extensive knowledge of Apple’s SDKs and frameworks like Core Data, Core Animation, Core Graphics,Core Location,Foundation, UIKit, etc. along with proficiency in using Xcode
● Understanding of Swift memory management and debugging/performance improvement tools.
● Experience working with remote data via REST and JSON
● Knowledge of MVC, MVVM & Client/Server architecture.
● Basic understanding of algorithms and data structures
● Be a problem solver; be given any problem and will come back with solutions, or at least
alternatives


Bonus Points:
● A Github account with some neat projects in it
● Experience with web technologies (JavaScript, CSS, HTML5)
● More than one app currently published to the iTunes store
Read more
1Tab.com
at 1Tab.com
2 recruiters
Alpi Bhasin
Posted by Alpi Bhasin
Noida, NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹8L - ₹13L / yr
skill iconAngular (2+)
skill iconAngularJS (1.x)
skill iconJavascript
skill iconHTML/CSS
skill iconReact.js
+1 more
-Expertise and hands-on experience with Web Applications and programming languages and frameworks such as HTML, CSS, Bootstrap, Typescript, JavaScript, Angular 2+, React (16; good to have).
- Should be capable of applying software design patterns and object-oriented design to solve problems in front end development.
- Deep expertise in converting visual design into web application using CSS, LESS/SASS pre-processors and strong knowledge on cross-browser compatibility.
- Good knowledge of Responsive and Adaptive web designs using media queries, bootstrap and other frameworks and grid systems.
- Deep functional knowledge or hands-on design experience with Web Services (REST, SOAP, etc.) is needed to be successful in this position.
- Strong grasp of security principles and how they apply to web applications and web sites.
- Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN). 
Read more
BlueOptima
at BlueOptima
1 video
10 recruiters
Uma Swarna
Posted by Uma Swarna
Bengaluru (Bangalore)
2 - 6 yrs
₹8L - ₹12L / yr
skill iconJava
J2EE
MySQL
Openings with London based coding analytic company (BlueOptima Ltd.) Java skills required Work Location: Remote in India Employment Type: Full time employment. Experience: 2 to 6 years. Skills required: Java & J2EE , API's SQL / Postgres SQL , Data Structures and Algorithm
Read more
Casey Foods
at Casey Foods
7 recruiters
Subhashree Dash
Posted by Subhashree Dash
Remote, Kendrapara
4 - 7 yrs
₹2L - ₹3L / yr
Sales
Field Sales
Business Development
Telesales

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

  • A Bachelor’s degree, with sales as your core dream.
  • Proven Sales Experience.
  • Fantastic track record of meeting sales target.
  • A passion towards multitasking and team building.
  • Ability to work under pressure.
  • Strong problem-solving, organizational and management skills.
  • Excellent negotiation, convincing and consultative sales expertise.
  • Effective communication skills.
  • Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

 

  • Manage sales operations in assigned district to achieve revenue goals.
  • Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
  • Identify skill gaps and conduct trainings to sales team.
  • Work with team to implement new sales techniques to obtain profits.
  • Assist in employee recruitment, promotion, retention and termination activities.
  • Conduct employee performance evaluation and provide feedback for improvements.
  • Contact potential customers and identify new business opportunities.
  • Stay abreast with customer needs, market trends and competitors.
  • Maintain clear and complete sales reports for management review.
  • Build strong relationships with customers for business growth.
  • Analyze sales performances and recommend improvements.
  • Ensure that sales team follows company policies and procedures at all times.
  • Develop promotional programs to increase sales and revenue.
  • Plan and coordinate sales activities for assigned projects.
  • Provide outstanding services and ensure customer satisfaction.

We are looking the following skill sets within a prospective candidate –

  • Strong verbal and written communication skills.
  • A versatile personality with above average organizational and planning skills.
  • A person with critical thinking and problem solving ability.
  • A good team player with creation and handling of team.
  • A customer centric person with customer centric business agenda.
  • An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
  • A person who can develop transparent marketing strategies to expand brand recognition.

 

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

Read more
Kruzr
at Kruzr
1 video
8 recruiters
Pallav Singh
Posted by Pallav Singh
Bengaluru (Bangalore)
3 - 5 yrs
₹14L - ₹20L / yr
Product Management
Product Strategy
Product development
Agile/Scrum

Kruzr is building a virtual assistant to help drivers be safe on roads. We help drivers manage distractions in a safe manner, drive in a safe speed range, and avoid drowsy driving and accident prone zones. Our platform also provides deep insights into driver behaviour for better understanding and modelling of risk.

We provide our technology as a platform to motor insurance companies, and now expanding into fleets and ride sharing, to help them reduce accidents and get better visibility of their risk exposure.

We are looking for a product manager to own and manage the product, based out of our Bangalore location.

The key responsibilities we are looking for are:

  1. Identifying consumer (drivers) and client (insurance and other partners) and inculcate that into our product roadmap
  2. Work with the engineering leads to translate the product roadmap into technical specs
  3. Work with the business team to define the product strategy and build and own the product roadmap
  4. Define the product metrics and lead a team of product analysts to continuously evolve each feature for maximum customer adoption and growth.
  5. Maintain a prioritised backlog and execute efficiently to deliver a great experience for customers
  6. Gather feedback from customers and clients to continuously improve the product features.
  7. Manage product release cycles

The key traits we are looking for are:

  1. You should have the technical knowledge to understand how products are built and have a keen eye for product design and user experience.
  2. You should be a master communicator to help the dev team understand the details of the product and ensure the product or feature shipped is as designed and envisioned.
  3. You should be diligent and disciplined in your approach.

You must have:

  1. 3+ years of product management at a software or mobile technology company
  2. Demonstrated success in delivering compelling products in a fast-growing, dynamic environment
  3. Strong business acumen, are customer focused, and results-oriented
  4. Experience crafting easy to use, delightful user interfaces
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos