Cutshort logo
USA based product engineer company . logo
Team Lead L3 Technical Support
USA based product engineer company .
Team Lead L3 Technical Support
USA based product engineer company .'s logo

Team Lead L3 Technical Support

at USA based product engineer company .

Agency job
7 - 13 yrs
₹21L - ₹23L / yr
Pune
Skills
skill iconJava
skill iconNodeJS (Node.js)
skill iconPython
Technical support
skill iconHTML/CSS
Hibernate (Java)
skill iconAmazon Web Services (AWS)
Fullstack Developer
skill iconSpring Boot
skill iconJavascript
RoleTake ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management

Team Lead (L3 Technical Support) 

 

Job Description

 

PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.

To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.

 

Location: Pune

 

Education

  • Bachelors or Masters of Computer Science or related

Total years of experience - 6 to 13

 

Required Experience

  • Must have experience in leading technical small to medium size teams.
  • Full-Stack Software Development experience in both front end and back end technologies.
  • Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
  • Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
  • Experience with continuous integration infrastructure for software development such as Jenkins.
  • Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
  • Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
  • Dynamic, energetic, motivated, positive outlook.  Team player with good interpersonal skills
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Self-motivated and highly professional with the ability to lead and take ownership and responsibility
  • Ability to multitask, work under pressure and to tight deadlines
  • A desire to learn and improve skills and knowledge
  • Adaptable and flexible to business demands
  • Strong organisational and planning skill

 

Preferred Experince 

  • Experience in developing software for medical devices (ISO 13485/IEC 62304)
  • Experience with any Cloud Platform like AWS, GCP or Azure.
  • Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
  • Experience using Test Driven Development processes
  • Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
  • Experience with MongoDB
  • Experience with at least one dynamically typed language (Python, Node.js, Groovy).

Responsibilities

  • Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
  • Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
  • Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
  • Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
  • Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
  • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
  • Maintain application by regular monitoring, performance tuning and testing activities
  • Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
  • Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
  • Maintain good working relationships with internal departments
  • Design, prepare and conduct training relating to Problem & Incident Management
  • Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
Notice Period : 30 to 60 days 
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

Similar jobs

Fintech Company
Fintech Company
Agency job
via Qrata by Rayal Rajan
Mumbai, Navi Mumbai
3 - 7 yrs
₹15L - ₹35L / yr
skill iconReact.js
skill iconVue.js
skill iconNodeJS (Node.js)
skill iconJava
skill iconHTML/CSS
+6 more
Founding Engineer - Full-Stack
We are hiring a Founding Engineer to anchor our engineering team. We’re looking for an enterprising and climate-conscious young engineer to build scalable financial systems and innovate on the future of climate finance. You will help build the first version of our product(s) and work
directly with our founders. The ideal candidate has demonstrated experience in product development at an early stage and an interest in climate tech. Bonus points if you’ve worked on marketplaces or lending products at a FinTech in a previous role.

Location: Hybrid / In-office (Mumbai) depending on preference

Role Type: Full-time

What you’ll be doing
• Lead the development of first product(s) across all phases of software and web
development including ideation, prototyping, design, production, and maintenance.
• Work closely with founders and internal/external stakeholders to build products, tools, and
services from scratch and deliver high-quality software solutions.
• Be actively involved in requirements gathering, customer interviews and the creation of
robust product solutions.
• Brainstorm and lay the foundations of the technology and architectural roadmap as well as
the development processes.
• Share your technical expertise to help the team make thoughtful and scalable design
decisions and identify performance bottlenecks to troubleshoot quickly.
• Manage product development priorities, deadlines, and deliverables.
• Hire and manage a small team of engineers (internal/outsourced).
• Ensure high-performant and responsive web applications and websites.

Skills & Qualities we’re looking for

Hard Skills
• Bachelor’s/Master’s degree in Computer Science (or equivalent experience).
• 4-7 years of experience as a full-stack developer (rare exceptions for highly skilled
developers) at a fast-paced, preferably early / growth stage start-up.
• Proficient with frontend technologies - HTML, CSS, JavaScript & ReactJS/VueJS.
• Proficient with backend technologies - Java/NodeJs/Golang/Python/Ruby.
• Hands-on experience working with any cloud AWS/GCP/Azure/DigitalOcean.
• Knowledge of codebases and version control systems (Git).
• Well-versed with SQL database design & RDBMS concepts.
• Strong arithmetic reasoning, logical and analytical thinking skills.
• Strong knowledge of code quality maintenance and performance analysis.

Soft skills
• Thoughtful problem-solving: We expect you to solve problems. Solving starts with a clear
and accurate understanding of the context. You can decompose tricky problems and work
towards a clean solution, by yourself or with teammates. You're comfortable asking for help
when you get stuck.
• Pragmatic and business-oriented: You care about the business impact of what you're
building, and you prioritise projects accordingly. You're not just going after cool stuff—you
understand the balance between craft, speed, and the bottom line.
• The right attitude toward a sense of urgency, risk, and ambiguity that comes naturally with
working at an early-stage startup.
• Clear communication skills so you can easily convey your thoughts, opinions, and feelings to
customers and teammates.
• Comfortable working in a fluid, growing organisation with minimal supervision.
• Not ideological about technology: To you, technologies and programming languages are
about tradeoffs. You may be opinionated, but you're not ideological and can learn new
technologies as you go.
• Equally effective in individual contributor or team management roles.

Bonus Points if you
• Have a genuine passion for our mission - to solve climate change and its challenges.
• Have worked on the creation of marketplace products/loan management systems (LMS) or
risk assessment solutions.
• Understand object-oriented design principles and design patterns.
• Are familiar with Authentication, Security, XSD, and System Integration concepts.
• Are proficient at product testing - with and without QA support.
• Have experience in agile software development methodologies.
• Have interests outside of technology - could be in any unrelated field (design, sports,
economics, business etc.)

Why Work with us
Aside from being a highly-motivated, mission-driven organisation we offer:
• Highly competitive salaries including attractive stock options.
• Flexibility with location (Remote / In-person) and working hours.
• 25-days paid leave every year + top-ups for key life events.
• Unlimited sick leave.
• Insurance for you and your spouse.
• A yearly learning allowance to go learn a new skill / develop new talent.
• A yearly allowance to use towards the improvement of your physical and mental health.
Read more
Chembur, Mumbai
1 - 4 yrs
₹3L - ₹8L / yr
Prospecting
Cold calling
Lead Generation

Background :


Praan (Praan, Inc.) is an impact-focused deep-tech startup democratising clean air using breakthrough filterless technology. The company is backed by top-tier VCs and CXOs globally and currently operates between the United States and India. Our team puts extreme attention to detail and loves building technology that's aspirational. Praan's team and culture is positioned to empower people to solve large global problems at an accelerated pace.


Why :

Everyone worries about the doomsday in climate change which is expected to occur in the 2050s. However, there's one doom's day which is the reality for millions of people around the world today. Air pollution takes more than 7 Million lives globally every single year. Over 5% of premature child deaths occur due to air pollution in developing countries. Everyone has relied on governments or experts to solve the problem, but most solutions up until today have either been too expensive or too ineffective. Praan is an attempt to make the future cleaner, healthier, and safer for the generations to come.


Job Description :


  • Create B2B target lists and prospect lists for Praan's MKII or HIVE product lines
  • Conduct outbound prospecting activities, including cold calling, emailing, and networking, to generate new leads and opportunities.
  • Research and identify key decision-makers within target industries and companies to pitch our products and solutions.
  • Engage with prospects to understand their business needs, challenges, and pain points, and effectively communicate how our offerings can address their requirements.
  • Develop and maintain a deep understanding of our products, services, and competitive positioning to effectively articulate our value proposition.
  • Qualify leads based on predefined criteria to ensure alignment with our target market and ideal customer profile.
  • Effectively communicate the features, benefits, and value of our products and solutions to prospects.
  • Build and nurture relationships with prospects through consistent follow-up and engagement strategies.
  • Coordinate and schedule meetings between qualified leads and our CEO or other key stakeholders.
  • Provide regular updates and reports on lead generation activities, pipeline status, and conversion metrics.


Skill Requirements :


  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proven track record of success in a sales or lead generation role in a B2B environment.
  • Strong sales acumen with excellent communication and negotiation skills.
  • Ability to build rapport quickly with diverse stakeholders, including C-level executives and decision-makers.
  • Demonstrated experience conducting outbound prospecting activities, including cold calling, emailing, and networking.
  • Proficiency in Microsoft Office Suite.
  • Results-oriented mindset with a focus on achieving and exceeding sales targets and goals.


Praan is an equal-opportunity employer and does not discriminate based on race, religion, caste, gender, disability or any other criteria. We just care about working with great human beings!

Read more
Scholar clone Pvt Ltd
at Scholar clone Pvt Ltd
1 recruiter
kalpesh sheth
Posted by kalpesh sheth
Remote only
5 - 10 yrs
₹2.5L - ₹5L / yr
Product Management
Project Management
Attention to detail
edtech

Job Specifications

We are looking for a passionate Laravel/edtech Product manager to join our team. The ideal candidate will be an

enthusiastic project manager eager to learn and grow his/her skills in the field.

Job Responsibilities

● Be able to take a finished specification or design and create functional software environment.

● Ability to think critically, conduct research and creatively solve problems.

● Ability to communicate clearly with stakeholders and peers, and the ability to collaborate as a team.

● Develop and deploy new features to facilitate related procedures and tools if necessary

● Good knowledge of relational databases, version control tools and of developing web services

Qualification and experience

● Knowledge of PHP, Laravel, MySQL, Apache and Linux servers

● Knowledge of design patterns, composition and object-oriented development

● Experience working with APIs, both integrating a third-party API and creating your own when necessary

● Experience in test automation and test-driven development

● Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and

functionality

Read more
Rapid Acceralation Partners
Chennai
3 - 6 yrs
₹1L - ₹15L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconMongoDB
+4 more

Must-have:

-Overall 3 - 5 years of experience

-At least 2+ years Front End

-At least 2+ years Backend development

-Node.js

-Any front-end technology (React.js is not mandatory)

-Any NoSQL (non-relational) database like MongoDB, Cassandra etc.

-Must have worked mostly on Web Applications

-Docker

-Either Competitive Programming Experience (leet code, codechef, hackerrank etc.) OR personal project submissions on github etc.

 

Optional / Good-To-Have:

-Aws / Azure / GCP experience

-DevOps

Read more
Sartia Global
at Sartia Global
2 recruiters
HR Sartia
Posted by HR Sartia
Noida
1 - 4 yrs
₹2L - ₹7L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
RESTful APIs
  • Discussing project aims with the development team.
  • Designing and building web applications using CodeIgniter.
  • Troubleshooting issues in the implementation and debug builds.
  • Working with front-end and back-end developers on projects.
  • Testing functionality for users and the backend.
  • Ensuring that integrations run smoothly.
  • Scaling projects based on client feedback.
  • Recording and reporting on work done in Codeignitor/Laravel
  • Maintaining web-based applications.
  • Presenting work in meetings with management.

Desired Candidate Profile

  • Experience working with PHP, performing unit testing, and managing APIs such as REST.
  • A solid understanding of application design using Codeignitor/Laravel.
  • Knowledge of database design and querying using SQL.
  • Proficiency in HTML and JavaScript.
  • Practical experience using the MVC architecture.
Read more
Blockchain Solutions Network
Khushboo Shrivastava
Posted by Khushboo Shrivastava
Ahmedabad
2 - 5 yrs
₹3L - ₹5L / yr
Lead Generation
Sales presentations
New business development
Business Development

Job Title: Business Development Executive (BDE)

Experience Level: 2+ Years

Location: Ahmedabad, Gujarat


Company Overview: Blockchain Solutions Network is a dynamic and rapidly growing company that is committed to innovation and excellence. We offer a range of products & services to our clients, and our success is driven by a talented and dedicated team of professionals.

We are currently seeking a Business Development Executive with 2+ years of experience to join our team and contribute to our continued growth and success.


Job Description: Position Summary: As a Business Development Executive at Blockchain Solutions Network, you will play a pivotal role in our growth strategy. Your primary responsibility will be to identify and develop new business opportunities, build relationships with potential clients, and contribute to the overall success of our sales and business development team.


Key Responsibilities:

● Lead Generation: Identify potential clients through various channels, including market research, cold calling, social media, and industry events.

● Client Relationship Building: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions. ● Sales Pitch: Develop and deliver compelling sales pitches and presentations to potential clients, showcasing our products/services and value proposition.

● Sales Funnel Management: Maintain and update the sales funnel, including lead tracking, follow-up, and status reporting.

● Market Research: Stay updated on industry trends, market conditions, and competitor activities to make informed business development decisions.

● Sales Collateral: Assist in the development of marketing materials, proposals, and sales collateral to support the sales process.

● Networking: Attend industry events, conferences, and trade shows to expand your professional network and identify new opportunities.

● Reporting: Provide regular reports and updates on sales activities and progress to the senior management team.


Qualifications: Bachelor's degree in Business, Marketing, or a related field. 2+ years of experience in business development, sales, or related roles. Proven track record of achieving and exceeding sales targets. Excellent communication and presentation skills. Strong negotiation and relationship-building skills. Self-motivated, proactive, and results-oriented. Ability to work both independently and as part of a team. Proficiency in CRM software and Microsoft Office Suite.


Read more
Studio Trika
Shivaangi Ramesh
Posted by Shivaangi Ramesh
Bengaluru (Bangalore)
3 - 8 yrs
₹5L - ₹10L / yr
skill iconC++
Embedded C++
STM32
NRF
skill iconPython
+6 more

● Write Effective Codes In C++, Develop Software For Embedded Systems Based On STM32, NRF
● Support And Improve Existing Software
● Prepare Documentation For The Created Software. Qualifications
● Confident Knowledge Of C++ 17, Object-Oriented Programming, Embedded Software Development
● Proficiency With Microcontrollers Of The STM32 And / Or NRF Series
● Experience With RTOS
● Familiarity With Git, Linux
● Technical English
● Knowledge Of Python As An Advantage
● Any Experience With UAS \ UAV \ Drones is much appreciated

Read more
Elanwrap Technologies
Dhananjay Prakash Rahi
Posted by Dhananjay Prakash Rahi
Dehradun, Roorkee, Haridwar, Rishikesh, Delhi, Noida
2 - 4 yrs
₹1L - ₹6L / yr
skill iconJava
skill iconKotlin
skill iconAndroid Development
RESPONSIBILITIES
You will develop Android applications that scale to reach millions of users • You will continually evaluate emerging technologies to identify opportunities, trends, and best practices that can be used to strengthen technology platform and development practices • Work with the team to create user interface layouts for customers and interfaces to backend web services • Design and develop systems and libraries that are highly reusable and maintainable • Understand product architecture and frameworks and come to the table with your ideas • Collaborate with different teams along with other Android developers to exchange new ideas and improvements

REQUIREMENTS • Proficiency in the standard Android tech stack - JAVA, Android SDK, Android Studio, SDK, adb, Layout Editor • Good knowledge of Object Oriented Programming and design patterns, MVC, MVVM, Dependency Injection and more • Restful API, JSON Parsing, XML Parsing, Retrofit Network Libraries • Strong knowledge of Android UI design principles, patterns, and best practices • Payment Gateways Integrations. • Experience of working with multi-language, multi-screen resolutions • Experience with offline storage, threading, and performance tuning • Excellent Android technical issue diagnosis and problem solving skills • Help maintain code quality, organization, and automatization • Proficient understanding of code versioning tools, such as Git • Experience with SQL databases, Java or full stack development is a plus

Read more
A complete customer interaction and engagement platform
A complete customer interaction and engagement platform
Agency job
via GoHyre by Avik Majumder
Bengaluru (Bangalore)
5 - 7 yrs
₹25L - ₹45L / yr
skill iconNodeJS (Node.js)
Database modeling
skill iconAmazon Web Services (AWS)
Google Cloud Platform (GCP)
CI/CD
+7 more

Roles & Responsibilities:

  • Write well-designed, testable, efficient, and high-quality code.
  • Design (LLD & HLD) and architect technical solutions for the business problems of a large-scale system.
  • Prepare and produce releases of software components.
  • Support continuous improvement by investigating alternatives and technologies.
  • Contribute to all phases of the development lifecycle.
  • Lead the backend engineering team with examples.

Requirements:

  • 5+ years’ experience under your belt developing performance-critical applications that run in a production environment using Node.Js
  • Expertise in Database modeling, preferably relational DB, spotting DB bottlenecks, and writing optimized DB queries.
  • Expertise in common Cloud technologies, AWS/GCP Knowledge of CI/CD tools and workflows.
  • Knowledge in one or more of the following: NoSQL (especially, but not only Redis), Queueing system experience (Kafka, RabbitMQ, ActiveMQ, MSMQ)
  • Good stakeholder management skills, with an ability to build trust and rapport with internal and external stakeholders
  • It is good to have knowledge of Kubernetes and Docker and related deployment technologies.
Read more
European Moving
at European Moving
1 recruiter
Gurpreet Kaur
Posted by Gurpreet Kaur
Pune
3 - 5 yrs
₹4L - ₹6L / yr
skill iconJavascript
User Interface (UI) Development
skill iconBootstrap
skill iconAngularJS (1.x)
skill iconReact.js
+3 more
FRONT-END DEVELOPER
We are looking for an experienced front-end developer to join our product team. You probably have 3 to 5 years of relevant work experience as a web developer, UI developer, JavaScript expert or front-end engineer either in commercial projects or open-source projects.
You must be both technically proficient and have a keen eye for design and UI / UX. In this role, you'll make a significant contribution to translating our customer needs and user expectations into interactive web apps. You are an exceptional problem solver with great communication skills and are able to optimize our application in terms of technology and in delivering the best user experience. Your responsibilities will include translating design wireframes into the code that will produce visual elements of the application.
At all times, you will be working with the UI / UX design team to bridge the gap between graphic design and technical implementation, taking an active role in defining how the application looks, as well as how it works. Ideally, you should be able to demonstrate hands-on experience in using current trends and best practices in front-end architecture, including performance optimization, accessibility, and usability.
You're likely to have a self-driven, conscientious mentality with a commitment to creating innovations through high-quality work.
Roles & Responsibility:
• Collaborate with cross functional teams to define, design, and push new features and innovative front-end solutions. Translate UI / UX design wireframes to actual code that will produce visual elements of the application.
• Continuously discovering, evaluating, and implementing new technologies to maximize development efficiency.
• Provide technical leadership towards new UI architectures.
• Unit-testing code for robustness, including edge cases, usability, and general reliability.
• Create and be accountable for user interaction model, workflows, information architecture, prototypes and guidelines for user interfaces.
• Work closely and collaborate with other members of the development teams to ensure smooth integration of the UI component with back end technologies
• Designing and building responsive web applications.
Education Qualifications & Requirements:
• 3+ years of Frontend development experience.
• BE / BS in Computer Science, Management and Information Systems, or equivalent
• Problem Solver: Ability to formulate / implement technical solutions, proven ability to understand, analyze and solve issues with guidance.
• Should have executed a production level end to end UI application on his own
• Hands on contributor who played an important role in implementing the proposed architecture and design
• Excellent command over HTML5, CSS, Javascript, Jquery, Ajax, MVVM.
• Proficient understanding of web markup. Good working knowledge of Bootstrap, Angular.js, Node.js, Ember.js, Can.js, React.js
• Ability to develop test cases for UI applications functionality and flow testing
• Good knowledge of caching and memory management for UI applications
• Exposure to data visualization libraries such as D3.js
Exposure in PHH, MySql & Wordpress
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos