Team Lead L3 Technical Support
at USA based product engineer company .
Java
NodeJS (Node.js)
Python
HTML/CSS
Amazon Web Services (AWS)
Spring Boot
JavascriptTeam Lead (L3 Technical Support)
Job Description
PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.
To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.
Location: Pune
Education
- Bachelors or Masters of Computer Science or related
Total years of experience - 6 to 13
Required Experience
- Must have experience in leading technical small to medium size teams.
- Full-Stack Software Development experience in both front end and back end technologies.
- Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
- Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
- Experience with continuous integration infrastructure for software development such as Jenkins.
- Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
- Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
- Dynamic, energetic, motivated, positive outlook. Team player with good interpersonal skills
- Strong customer service and support focus with a desire to deliver a high-quality service
- Self-motivated and highly professional with the ability to lead and take ownership and responsibility
- Ability to multitask, work under pressure and to tight deadlines
- A desire to learn and improve skills and knowledge
- Adaptable and flexible to business demands
- Strong organisational and planning skill
Preferred Experince
- Experience in developing software for medical devices (ISO 13485/IEC 62304)
- Experience with any Cloud Platform like AWS, GCP or Azure.
- Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
- Experience using Test Driven Development processes
- Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
- Experience with MongoDB
- Experience with at least one dynamically typed language (Python, Node.js, Groovy).
Responsibilities
- Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
- Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
- Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
- Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
- Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- Maintain application by regular monitoring, performance tuning and testing activities
- Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
- Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments
- Design, prepare and conduct training relating to Problem & Incident Management
- Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Key Responsibilities & Accountabilities:-
- Assist in sourcing and attracting candidates using various channels (job portals, social media, referrals, etc.)
- Conduct initial phone screenings and schedule interviews
- Source candidates through online channels, networking, databases, and employee referrals.
- Screen resumes and conduct initial interviews to assess candidates’ suitability.
- Coordinate and schedule interviews with hiring teams and provide timely feedback to candidates.
- Assist in employer branding initiatives to position the company as an employer of choice.
- Support campus recruitment, job fairs, and other hiring events.
- Work with senior HR team members to understand the requirements.
- Release LOI’s and Appointment letters.
- Onboarding and employee documentation management.
smartShift Technologies is looking for a seasoned Database Administrator - Oracle to join our Bangalore team.
Responsibilities
- Perform regular Database administration tasks.
- Perform HA and DR setup maintenance tasks
- Analyze the performance metrics and provide tuning recommendations
- Analyze the repetitive support requests and provide the automation feasibility
- Handle incidents and problems
- Perform trend analysis of the incidents/events and help in finding the resolution
Skills & Experience
- Strong experience in Database Administration in Oracle database
- Have strong knowledge on Oracle SQL and PL/SQL
- Expertise in writing and analysing Stored procedure , packages and triggers.
- Exposure to AWS Cloud RDS is required
- Experience in Database Patching/Upgrade/Migrations
- Experience in managing the HA and DR setups ( Standby, DataGuard)
- Experience in performance tuning ,query optimisation
- Experience with client interaction is preferred
- Exposure to other MySQL database is preferred
- Excellent written and verbal communication skills.
- Real time experience in DB administration (Installation/Tablespace Management/Object Management
- Expertise in RMAN and other backup(Expdp/Impdp) methodology implementations
- Experience in Database Patching/Upgrade/Migrations
- Knowledge on GoldenGate is desirable
- Knowledge on Oracle 12C/19C new features
- Experience with client interaction is preferred
- Knowledge on RAC & ASM is desirable
- Exposure to AWS Cloud is desirable
- Excellent written and verbal communication skills
- Record incoming queries from customers for airline ticketing
- Check for the best price
- Share a quote with the customer at the earliest
- Solve problems (if any) faced by customers
- Issue boarding pass 1 day prior to departure
Prerequisites
- Worked as a ticketing executive in a travel company
- Knowledge of Series Fare
- Strong Negotiation skills
JavaSKILLS & REQUIREMENTS
· Candidate must possess a Bachelor's degree in Computer Science/Information Technology Engineering (computer/telecommunications)
· Must have at least 5 years of extensive experience in Object-oriented programming specifically on JAVA/J2EE
· Has knowledge or relevant work experience in any of the following programming languages or technologies: Java/J2EE, C++, C, XML/XHTML or CGI-Python.
· Must have sufficient knowledge of Object-oriented programming concepts
·Be an excellent team player in a different culture, display the ability to learn in a short time and work under pressure.
ROLES & RESPONSIBILITIES
· Develops and enhances software applications through coding and testing.
· Involved in code reviews and training.
· Delivers the highest quality software by creating unit test plans and testing code thoroughly. Implements solutions as designed in technical documentation specification and coding standards.
· Creates project documentation and coordinates technical issues.
· Knows the business rules and concepts, software specifications and designs provided by the technical lead and applies them in completing the assigned task.
iOS App Development
Swift
Objective C
React NativeSenior iOS Engineer (React Native) – Frontend
Opportunity:
Create a consumer facing front end application that will be used by millions of users.
What you will do:
- Develop our mobile apps using Swift/ObjectiveC.
- Work with backend, frontend, and other developers to build out a customer-centric experience that will constantly evolve.
- Work with our designers and customer success team to create a seamless user experience.
- Respond to support team tickets as needed to resolve bugs and issues.
- Participate in contributing ideas, updates, and product development areas to the team.
Experience Range:
3-5 years with technical hands-on experience in building a consumer mobile app. You must have shipped an app to the stores.
Technical Expertise:
- 3-5 years experience with iOS native apps.
- Strong knowledge of Swift and ObjectiveC.
- Strong command of JavaScript ES6.
- Know how to build (fairly) complex layouts without using any CSS frameworks.
- Strong problem solving and analytical skills using data structures.
- Comfortable in a fast-paced startup environment.
- Bias for action shipping quality code quickly.
Join us in making the fastest fashion brand on earth. We live & breathe trends. Working on 3D Virtual Design Technology we launch new trends even before they're produced. Making us the only fast fashion brand to be sustainable at the same time. Enabling young shoppers, first-hand access to latest styles with our Digital Only Collection.
We waste nothing but data & exploit nothing but our imagination. We operate at the intersection of fashion & technology. #SpeakSomethingNew is our mantra.
Roles & Responsibilities:
Key Responsibilities
- This role will be responsible for driving sales through e-commerce platforms & offline partnerships for the categories
- The person would be the business owner for all the categories at HeSpoke. The role entails leveraging know how of internal and external variables to deliver sales and outreach of categories. The role entails forecasting, monitoring, understanding and reporting on the category. The role also requires the incumbent to drive strategic projects and promotions to achieve business objectives.
Driving Sales:
- Responsible for top-line revenue goals within the established investment budget to achieve P&L goals
- Responsible for developing, implementing, managing and reporting on plans to improve site metrics by increasing conversion, AOV, and other KPIs
- Manage website content to align with monthly promotions, seasonal promotions and overall marketing strategy
Monitoring Brand performance:
- Negotiate budgets, set goals, monitor and report on performance
- Secure Margins in line with overall guidance
- Plan and execute brand campaigns across various platforms and take corrective actions to stay on course of the plan
- Meet the plan for recognition and awareness of accountable brands
- Report performance against key metrics in approved formats
Sourcing:
- Overlooking the cost of production, materials & trims required. Planning and sourcing the requirements for the product categories.
- Sourcing knowledge of relevant supplier base to on-board materials at right price
- Create and manage supplier relations to develop long term, reliable & sustainable business
- Builds a strong supplier/vendor base that would stay relevant at every stage of business
Improve customer experience and retention:
- Develop processes and procedures to drive customer retention
- Drive banner revenue through list growth, segmentation and increased efficiency.
- Analyse user experience across channels and touch points through web analytics and determine potential improvements
What to expect:
-
Flexible working hours.
-
Hockey stick growth as the brand scales.
-
ESOPs.
-
Your fashion expenditure sponsored by HeSpoke upto INR five thousand every month.
Office Location: Less than a mile from Forum Mall, Koramangala
Responsibilities:
- Directly impact revenue generation Advise patients about the service through
structured discussions.
- Understand Patient profile & problems to explain the benefits of our services. Hand
holding the patients throughout their journey
Job Requirements:
- BTECH or Any graduate + MBA.
- 1 - 4 years of prior B2C Sales experience
- Should have worked in a target based profile
- Hustle & get things done attitude.
- Be open to work in a crazily moving head start-up environment
About Us :-
Brief about Pristyn Care :
- Pristyn Care is a Series-C Sequoia funded Healthcare Startup. Founded by a team of Ex-Max
& Medanta Doctors & Ex-UrbanClap, Mobikwik folks. We are disrupting the surgical
ecosystem. In 5 years, we aim to be the largest distributed (full stack) surgery platform in
India.
- A team of 550+ today with folks from pedigree backgrounds, we are looking to bring
onboard teammates who can bring in the hustle and problem-solving attitude to help build
Pristyn into a formidable company.
- Pristyn Care is focused on building a healthcare ecosystem delivering surgical care, hospital
admission, doctor's consultation, pre and post-surgical follow-ups and hassle-free insurance
claims.
- We built an asset-light healthcare ecosystem of 70+ clinics and 250+ partner hospitals
across 20 cities. The platform claims to have over 90 in-house super-specialty surgeons with
expertise in general surgery, ENT, urology, gynecology, Opthal, vascular, and cosmetic
surgeries
- Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team.
- Revenue generations through Cross Selling products & Interest Collection.
- Maintain good relationships with clients so that the business can
maximize the value of those relationships.
- Customer Relationship and Follow-up.
- Maintenance of important registers and daily reports.
- Cash Management and accounting.
- CASA management (Current Account /Savings account )
- Sourcing of New Customers to increase Gold loan Business, Gold Appraisal.
Machine Learning (ML)NodeJS (Node.js)
PHP
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon