Team Lead L3 Technical Support

We are seeking a dynamic and dependable Process Executive to be part of our US voice process team. In this role, you will oversee live operations, manage customer interactions, and coordinate with service partners across the United States. The ideal candidate will be an effective communicator, comfortable handling multiple tasks at once, and able to remain composed in fast-paced situations.

Responsibilities

Answer and make calls to assist customers with their service requests.

Confirm and record accurate details such as service type, customer location, and contact information.

Allocate tasks to service providers based on availability and capability.

Monitor ongoing jobs to ensure timely completion and a positive customer experience.

Communicate updates, timelines, and resolutions clearly to customers and partners.

Update internal systems with accurate, real-time notes and job status.

Escalate delays, issues, or cancellations to supervisors as needed.

About Company

ADDV HealthTech Solutions, a UK-based company, operates with a strong IT presence in Ahmedabad, empowering IT professionals and organizations with cutting-edge technologies. As a product and service-based industry, we have excelled in managing UK healthcare projects, leveraging our novel tech-led approach.

ADDV HealthTech Solutions operates as a subsidiary of the renowned UK company, ADDVantage Technologies (https://addvantage-technologies.co.uk/) delivering innovative healthcare solutions like AllDayDr, Healthya, AppLocum, PharmSmart, ADDVantage Minds, and HEALTHYA Stations. Under the visionary leadership of our Founder and CEO, Suhel Ahmed, we continue to expand our expertise and presence across the UK and the Middle East.

What are we looking for in a candidate?

●      Proven experience of 2-5 years with a minimum of 1 year of experience in AWS Redshift.

●      Proven experience as an AWS Redshift Developer or similar role using PostgreSQL.

●      Proficiency in SQL, database design, and data modeling.

●      Strong understanding of ETL processes and data integration.

●      Familiarity with AWS services and cloud computing concepts.

●      Excellent problem-solving skills and attention to detail.

●      Effective communication and teamwork abilities.

●      AWS Certified Data Analytics or AWS Certified Database - Specialty certification (preferred).

●      Experience with other AWS services such as S3, Glue, and Lambda (preferred).

●      Knowledge of data warehousing best practices and optimization techniques (preferred).

●      Build efficient and optimised queries:

•       queries for functional requirements

•       queries for logging

•       queries for monitoring

●      Write stored procedures.

●      Unload / export into csv and JSON.

●      Availability to work during UK hours (9 am to 5:30 pm).

●      Excellent verbal and written communication skills.

What will we provide to the candidate ?

●    5 days working.

●    Flexible working hours

●    International Exposure (UK projects)

●    Training and development

●    Collaborative work environment

- You will play a key strategic and consultative role in developing, delivering and maintaining digital ad tech products

- Work as part of the engineering and product teams to develop complex platforms and systems that are scalable to millions of users - Result-oriented full-stack development for world-class products with high degree of performance and quality

- Developers in our teams are also adept at formulating product strategies, research best practices, bring in expertise and mentor younger talent and drive the organization’s goals higher with a self-starter attitude

- Strong sense of commitment, problem-solving, professional ethics and willingness to learn new things are a standard requirement for all our openings

We at Kunato, a New York-based IT startup, are looking for a Head Product Design who can lead our UI/UX efforts.

The ideal candidate is a leader, self-motivated, organized, and creative individual who welcomes the challenges of designing products from scratch. You will be planning, designing, strategizing, doing market research, and collaborating with the product, and tech team to showcase the best design for our product suites. This is a unique opportunity to leading the creative vision not just for the design team but for the entire organization.

What would you be working on?

• As a Head UI/UX Designer at Kunato, you will work closely with Product Managers, Engineers and Business Development to understand the problem statement and design end-to-end solutions that can be iterated upon and scaled.

• You will help develop design requirements and deliver product features that are intuitive, accessible, and easy to use that could potentially reach millions of people around the world.

• You will rely on user-centered design principles to produce high-quality visuals — from concept to execution — across mobile and web. You’ll be leading your design team to constantly refine the design language and create innovative, great-looking products that people love to use.

What are we looking for?

• Practical experience or a Bachelor's degree in Human-Computer Interaction, Design, UX, or a related discipline.
• 4+ years of industry experience.
• Ability to deliver end-to-end design from concept to launch and iterate after user research.
• Track record in collaborating with Product Managers and Engineers to design and launch new product features.
• Previous experience leading the designs at a product-based company coupled with hands-on design experience is a must-have.
• Comfortable using Figma and its features and a good understanding of design systems
• A portfolio with good design rationale and visual design skill
• Strong oral and written communication skills; extreme attention to detail
• Must have prior work-from-home experience and is comfortable in the remote working setup
• Must be time-flexible and willing to extend hours as needed

If you can work in a fast-paced environment, love the UX/UI role from research to the actual design and testing, can communicate clearly and effectively your design rationale, can work comfortably from home, can attend sprint planning, and enjoy working remotely with other designers, developers and product managers (in the same and different time zones)and if you love the challenge of revolutionising the digital content space- then this can be your new long term job.

• Payment process management
• Update client account details

Key Performance Areas:

• Understanding and staying informed of the changes with procedures, billing guidelines, and laws for specific
• insurance carries or payers.
• Supervising teams of charge entry and collections personnel.
• Claims submission and tracking.
• Payment posting.
• Actively follow up and collect on all electronic claims, including resolution of any billing errors assigned
• following established procedures.
• Respond to correspondence from insurance carriers.
• Responsible for handling customer service issues in a timely manner per provider request.
• Perform other duties as required.
• Post insurance and patient payments for physician and hospital services
• Payment Posting- apply cash, check, credit card, Explanation of Benefits, EOB, EFT, and lockbox payments
• Manage accounts receivable and accounts payable
• Update patient accounts with billing data
• Provide patient customer service with updated data and billing information

Skills required:

• Typing speed- at least 40 wpm
• MS office skills- MS excel proficiency is preferred
• Eye for details- error-free work
• Fair skills of English language knowledge and understanding
• Domain knowledge on medical billing- payment processing is preferred but not mandatory

Educational Qualification & Work Experience

• Graduation in any stream
• Additional certification in typing, a medical prescription will be preferred
• Minimum 3 years experience in payment posting

Individual abilities:

• Willing to work in night shift
• Self- driven/ self-starter
• Problem-solving ability- proactive approach to finding solutions
• Good Interpersonal Ability
• Career Oriented

• 4-7 years of Industry experience in IT or consulting organizations
• 3+ years of experience defining and delivering Informatica Cloud Data Integration & Application Integration enterprise applications in lead developer role
• Must have working knowledge on integrating with Salesforce, Oracle DB, JIRA Cloud  
• Must have working scripting knowledge (windows or Nodejs) 

Soft Skills 

• Superb interpersonal skills, both written and verbal, in order to effectively develop materials that are appropriate for variety of audience in business & technical teams
• Strong presentation skills, successfully present and defend point of view to Business & IT audiences
• Excellent analysis skills and ability to rapidly learn and take advantage of new concepts, business models, and technologies

React Native Developer with iOS  experience - 6 months contract.

Required Experience : 2+ Years

Job Requirements :

- A solid knowledge of JavaScript,HTML&CSS & React Native

- Experience in native iOS and Android development

- Knowledge of functional or object-oriented programming

- Familiarity with native build tools, like XCode, Gradle Android Studio, IntelliJ

- Understanding of REST APIs

Note : This is a 6 months contract position directly under the client payroll.