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Inspiredge IT Solutions

at Inspiredge IT Solutions

4 recruiters
Prasanthi Lekkala
Posted by Prasanthi Lekkala
Visakhapatnam
2 - 3 yrs
₹4L - ₹6L / yr
Active Directory
DNS
DHCP
Troubleshooting
International voice process

Role: Technical Support Engineer

Experience: 2 + years

Location: Visakhapatnam


Roles & Responsibilities:

• Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service

• Triage Simple to Intermediate complexity hardware faults and software defects

• Work on Service Requests related to End-user configuration requests

• Proactively assign email tickets and make outbound calls to end customers on their Service Requests

• Work with end users on issues related to Windows Application & Software

• Troubleshooting hardware and computer peripherals such as printers and fax machines

• Perform password resets and provides required access to end users

• Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed

• Provide Complete management of Service Request from Case creation to Resolution

• Suggest improvements to process and workflow in the support center

• Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause • Support multiple different customer’s environments and ticketing systems.


Technical Skillset Requirements

• Knowledge of OSI reference model and Protocols

• Understanding of a Domain/corporate IT environment including PC & Laptop setup

• Provide technical support on Windows OS and MACOS platform

• Troubleshoot system specific issues related to PC & Laptop

• Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider

• Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams)

• Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals

• Knowledge of DHCP and troubleshoot issues related to Network

• Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams)

• Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLocker.


Role Qualifications and Requirements:

• The following are minimum qualifications and requirements required for this role.

• Able to work independently with limited supervision and be successful in a team environment.

• 2-3 years of relevant work experience.

• Understanding of Operating systems and Desktop hardware.

• Ability and desire to quickly learn new technologies and concepts.

• Strong Oral and Written communication skills.

• Strong Interpersonal & Analytical skills.

• Adherence to QA Program.

• Ability to work well in a team environment.

• Work a flexible work schedule including nights and weekend shifts (24/7)

Read more
Mohali, Chandigarh
4 - 7 yrs
₹9L - ₹10L / yr
Office 365
Active Directory
Windows Azure
Domain controllers
Group policy
+4 more

JOB Requirements and Responsibilities:

 

#SeniorSystemadministrator 

- #ActiveDirectory Domain, #GroupPolicies, #Domaincontroller migration and upgrades.

- File and Print sharing, #NTFS permissions. #FileServer #migrations.

- #MicrosoftExchange or #Office365 messaging, #Outlook Configurations.

- Knowledge of Data #Backups, Backup Strategies, Experience on #backuptools will be an additional advantage.

- Basic knowledge of #Routers, #Firewalls, NAT, #VPN configuration #Sonicwalll preferable.

- Knowledge and working experience on #TicketingSystems & #RemoteAdministration tools.

- Good #DesktopTroubleshooting experience.

- #AntiVirus installations and #Troubleshooting.

- Knowledge of #DHCP , #DNS Management.

- Ticketing tool and #RMM tool #Labtech, #Kaseya, #Autotask (Experience preferred)

Read more
Indore, Pune, Chennai, Vadodara
7 - 12 yrs
₹10L - ₹24L / yr
skill iconPython
skill iconDjango
skill iconReact.js
skill iconAngular (2+)
SQL
+14 more

Title/Role: Python Django Consultant

Experience: 8+ Years

Work Location: Indore / Pune /Chennai / Vadodara

 

Notice period: Immediate to 15 Days Max

 

Key Skills: Python, Django, Crispy Forms, Authentication, Bootstrap, jQuery, Server Side Rendered, SQL, Azure, React, Django DevOps

 

Job Description:

  • Should have knowledge and created forms using Django. Crispy forms is a plus point.
  • Must have leadership experience 
  • Should have good understanding of function based and class based views.
  • Should have good understanding about authentication (JWT and Token authentication)
  • Django – at least one senior with deep Django experience. The other 1 or 2 can be mid to senior python or Django
  • FrontEnd – Must have React/ Angular, CSS experience
  • Database – Ideally SQL but most senior has solid DB experience
  • Cloud – Azure preferred but agnostic
  • Consulting / client project background ideal.

 

Django Stack:

  • Django
  • Server Side Rendered HTML
  • Bootstrap
  • jQuery
  • Azure SQL
  • Azure Active Directory
  • Server Side Rendered/jQuery is older tech but is what we are ok with for internal tools. This is a good combination of late adopter agile stack integrated within an enterprise. Potentially we can push them to React for some discreet projects or pages that need more dynamism.

 

Django Devops:

  • Should have expertise with deploying and managing Django in Azure.
  • Django deployment to Azure via Docker.
  • Django connection to Azure SQL.
  • Django auth integration with Active Directory.
  • Terraform scripts to make this setup seamless.
  • Easy, proven to deployment / setup to AWS, GCP.
  • Load balancing, more advanced services, task queues, etc.


Read more
ProGrad

at ProGrad

3 recruiters
Heruba C
Posted by Heruba C
Chennai
2 - 8 yrs
₹5L - ₹15L / yr
Routing & Switching
Cisco Certified Network Associate (CCNA)
CCNP
Network Security
Routing protocols
+7 more

Description:

Responsibilities

Strategy & Planning

  • The NOC Managers/ Product support Engineers' primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
  • Provides overall expertise with all network operations functions.
  • Ability to define, implement and enforce configuration management and change management policies and practices.


Acquisition & Deployment

  • Handle escalations and manage support from different levels.
  • Ensure adherence of operational metrics.
  • Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
  • Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
  • Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
  • Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
  • Provide procedural training to staff.
  • Perform performance objectives and performance reviews with all team members.


Operational Management

  • The NOC Manager will include hands-on technical support work related to the overall health and maintenance of customer environments.
  • This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
  • The NOC Manager will manage all related partner operational expectations.
  • Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
  • Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
  • Ensure that reports are accurate and delivered on time.


Experience:

  • More than 3-6 years' experience in Microsoft product build and support experience with a high availability 24x7 including:
  • Expert knowledge of (SCCM) System Center configuration Manager 2012.
  • MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
  • VMware 410 VSphere Administrator - VCP410 Certified
  • Expert knowledge of Virtualization using VMware,MCITP
  • Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery
  • and High availability using industry standards.
  • Ability to work independently as well as in a team environment.
  • Network services experience is desired.
  • ITIL V3 Foundation Certification preferred


Location: Chennai

Read more
Hyderabad, Bengaluru (Bangalore)
8 - 16 yrs
₹15L - ₹22L / yr
Microsoft Exchange
MS Exchange Server
Microsoft Windows Server
Active Directory
Group policy
+6 more

1.      Experience Requirements

Essential

·      10+ years of experience of Maintaining and Managing a Window Infrastructure environment

·      10+ Years of experience of MS Server, MS Clustering, Active Directory Services, Group Policy, DNS, DHCP, CA, Federation

·      8+ years of experience of Exchange Server

·      5+ years of experience of Cloud infrastructure technology such as Azure, AWS, Google Cloud and Office 365.

·      5+ Previous experience within an Infrastructure Management role.

 

Desirable

·      Exposure to virtualisation technologies VMWare and HyperV

·      Exposure to virtualisation technologies such as Citrix

 

2.      Knowledge Requirements

Essential

·      10+ years of knowledge of Windows Server 2012 and above.

·      10+ years of knowledge of Active Directory and Group Policy

·      8+ years of knowledge of MS exchange 2013 and above

·      5+ years of knowledge of HLD/LLD design exposure

·      5+ years of knowledge of AWS, Azure Administration

 

Desirable

·      Knowledge of Citrix thin client & digital workspace.

·      Knowledge of System Centre suite applications.

·      Knowledge of patch management solution

 

 

3.      Skill and Competency Requirements

Essential

·      5+ years administration of maintaining an enterprise windows environment

·      5+ years of experience of installing, configuring & supporting windows server, both on premise and in the cloud.

·      5+ years of experience of automation techniques/tools using Powershell.

·      Strong interpersonal and communication skills (Oral & Written).

·      Ability to work independently in a team.

·      Good adaptability and flexibility.

·      Confidence and decision making.

 

Desirable

·      Good level of analytical skills to identify, isolate, troubleshoot, and suggest/recommend solutions.

 

Read more
Alaric Ventures
Chandigarh, Mohali
7 - 15 yrs
₹12L - ₹18L / yr
System Administration
Microsoft Exchange
Office 365
Windows Azure
Microsoft Servers
+10 more

Experience with Microsoft Exchange Server and Office365. 

  Working experience in VMWare/Hyper-V.

  Working knowledge of Firewalls, VPN Technologies, Network routers, Wi-Fi Access points, Port forwarding

  Sound understanding of DNS, DHCP, Active Directory servers.

  Excellent troubleshooting and analytical skills.

  Hands-on experience on Backups

  Desktop troubleshooting experience

  hands-on experience on Firewalls.

Read more
SmartDocs

at SmartDocs

4 recruiters
Anand Vigneshwaran
Posted by Anand Vigneshwaran
Jaipur
1 - 2 yrs
₹2L - ₹3.5L / yr
VMWare
Active Directory
Windows Azure
Firewall
Cisco Certified Network Associate (CCNA)

Are you a fun-loving and passionate individual about technology? Are you ready to build a career that enhances your skills?  

Then, we are the right choice for you.

 

We are seeking a results-oriented Network Administrator to manage our company's computer infrastructure and supervise our IT department. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers. 

 

To ensure success as an IT Administrator, you should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure. An accomplished IT administrator will be someone whose technical expertise results in enhanced IT system efficiency across company structures. 

 

Desired roles & responsibilities:

 

  • Expertise in DNS, VMware Workstation, multiple OS installation & RAID configurations.
  • Excellent understanding of Networking & Firewalling concepts.
  • Well versed with various IT Infrastructure technologies/ concepts such as LAN & WAN protocols, VPN Technologies (IPSEC, SSL), Leased Line Connectivity, DNS, DHCP, ISP Setup, TCP/ IP, IP architecture, Network Management System (NMS), VLANs, Structured Cabling Design, Anti-Virus Server (Mail Scanning/ Gateway Scanning/ Server/ Clients Scanning) Setup and Wire Less LAN concepts.
  • Expertise in Active Directory Configuration and Group Policy Management. FSMO Roles, DNS Zones, Replications, etc.
  • Experienced in Single sign-on configurations using Active Directory Federation Services (ADFS) and Azure AD.
  • Good understating of PKI infrastructure and experience in Active Directory Certificate Services administration.
  • Administration knowledge on Anti-Virus Management
  • Firmware up-gradation and tuning, hardening the servers.
  • Manage local hardware inventories.
  • Assist network architects with the design of network models whenever needed.
  • Good hands-on experience on SonicWALL/FortiGate/FortiNet Firewall and configuration. well versed with NAT Rules in Firewall and Direct the installation of both the software and hardware components of firewalls along with other portions of security infrastructure. They also configure firewalls for usage, manage their day-to-day operations, and perform regular maintenance through upgrades and patches.
  • Applying operating system updates, patches, and configuration changes.
  • Expertise in Firewall design, building, and managing the security infrastructure of information technology (IT) systems. They are expected to be proficient in all aspects of ITIL (i.e. Incident Management, Service Request Management, Change Request Management, Problem Management, Disaster Response, etc.).
  • Windows Server environment administration and support.

 

IT Administrator Requirements: 

 

  • Bachelor's degree in computer science, information technology, information systems, or similar. 
  • Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification. 
  • Extensive experience with IT systems, networks, and related technologies. 
  • Good knowledge of best practices in IT administration and system security. 
  • Exceptional leadership, organizational, and time management skills. 
  • Strong analytical and problem-solving skills. 
  • Good interpersonal and communication skills.

 

 

Read more
Mumbai, Navi Mumbai
1 - 5 yrs
₹2L - ₹4.5L / yr
Active Directory
Microsoft Exchange
Microsoft Windows Server

Hello,

 

Greetings for the day !!!

 

We are hiring "Technical Support L1 - AD & Exchange" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

 

Position: Technical Support L1 - AD & Exchange


Experience Level: 2+ Years

External Skills And Expertise
Skills & Knowledge Required:
 Document partner interaction, troubleshooting, and results in a clear
and concise manner.
 Monitor alert dashboards and Maintain Alert and Ticket SLA and
ensure their SLO are achieved.
 Interact with partners to provide support via phone and ticket system
and answer user inquiries regarding the alerts.
 Diagnose and troubleshoot issues related to MS Patching, AD,
Exchange, Mail Flow Monitoring, and Device Down based on the
alerts generated on Windows Servers.
 The candidate has to work 24*7 shifts.

Duties & Responsibilities:
 Must have knowledge of Good Communication, Window Server & MS
Patching.
 Organized, detail-oriented, and self-motivated.
 The ability to effectively communicate through phone, chat, and email
is required.
 Server level technical skills: server builds and administration, support,
virtual environment administration.
 Ability to work on multiple issues simultaneously in a fast-paced
environment.
 Ability to work within a team environment as well as work
independently, while maintaining a high level of efficiency

 

Employment Mode: Contract to hire (Full time opportunity)

 

Work Mode: Work from office

 

Shift: 24*7 Rotational Shift

 

Location: 

Mumbai - Andheri

Read more
Mumbai, Navi Mumbai
2 - 8 yrs
₹3L - ₹6L / yr
Active Directory
Microsoft Exchange
Microsoft Windows Server
patching

Hello,

 

Greetings for the day !!!

 

We are hiring "Technical Support L2 - AD & Exchange" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

 

Position: Technical Support L2 - AD & Exchange

 

Must Have Skills
MS Patching, Good Communication, DNS, Exchange Server 2010, Window Server, Servers

Experience Level: 2+ Years

External Skills And Expertise
Skills & Knowledge Required:
 Document partner interaction, troubleshooting, and results in a clear
and concise manner.
 Monitor alert dashboards and Maintain Alert and Ticket SLA and
ensure their SLO are achieved.
 Interact with partners to provide support via phone and ticket system
and answer user inquiries regarding the alerts.
 Diagnose and troubleshoot issues related to MS Patching, AD,
Exchange, Mail Flow Monitoring, and Device Down based on the
alerts generated on Windows Servers.
 The candidate has to work 24*7 shifts.

Duties & Responsibilities:
 Must have knowledge of Good Communication, Window Server & MS
Patching.
 Organized, detail-oriented, and self-motivated.
 The ability to effectively communicate through phone, chat, and email
is required.
 Server level technical skills: server builds and administration, support,
virtual environment administration.
 Must-Have Knowledge of Server OS and Application monitoring
through Event Viewer.
 Basic knowledge in a clustered environment (Windows Cluster / DAG)
 Good to have knowledge on O 365, Azure & Virtualization Domains.
 Ability to work on multiple issues simultaneously in a fast-paced
environment.
 Ability to work within a team environment as well as work
independently, while maintaining a high level of efficiency

 

Employment Mode: Contract to hire (Full time opportunity)

 

Work Mode: Work from office

 

Shift: 24*7 Rotational Shift

 

Location: 

Mumbai - Andheri

Read more
SmartDocs

at SmartDocs

4 recruiters
Anand Vigneshwaran
Posted by Anand Vigneshwaran
Hyderabad
4 - 6 yrs
₹4L - ₹8L / yr
Sophos
Fortinet
SonicWall
Microsoft Windows Azure
Active Directory
+4 more

Network Administrator

 

Are you a fun-loving and passionate individual about technology? Are you ready to build a career that enhances your skills?  

Then, we are the right choice for you.

 

We are seeking a results-oriented Sr. Network Administrator to manage our company's computer infrastructure and supervise our IT department. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers. 

 

To ensure success as an IT Administrator, you should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure. An accomplished IT administrator will be someone whose technical expertise results in enhanced IT system efficiency across company structures. 

 

Desired roles & responsibilities:

 

  • Expertise in DNS, VMware Workstation, multiple OS installation & RAID configurations.
  • Excellent understanding of Networking & Firewalling concepts.
  • Well versed with various IT Infrastructure technologies/ concepts such as LAN & WAN protocols, VPN Technologies (IPSEC, SSL), Leased Line Connectivity, DNS, DHCP, ISP Setup, TCP/ IP, IP architecture, Network Management System (NMS), VLANs, Structured Cabling Design, Anti-Virus Server (Mail Scanning/ Gateway Scanning/ Server/ Clients Scanning) Setup and Wire Less LAN concepts.
  • Expertise in Active Directory Configuration and Group Policy Management. FSMO Roles, DNS Zones, Replications, etc.
  • Experienced in Single sign-on configurations using Active Directory Federation Services (ADFS) and Azure AD.
  • Good understating of PKI infrastructure and experience in Active Directory Certificate Services administration.
  • Administration knowledge on Anti-Virus Management
  • Firmware up-gradation and tuning, hardening the servers.
  • Manage local hardware inventories.
  • Assist network architects with the design of network models whenever needed.
  • Good hands-on experience on Sophos/CyberRom/SonicWALL/FortiGate/FortiNet Firewall and configuration. well versed with NAT Rules in Firewall and Direct the installation of both the software and hardware components of firewalls along with other portions of security infrastructure. They also configure firewalls for usage, manage their day-to-day operations, and perform regular maintenance through upgrades and patches.
  • Applying operating system updates, patches, and configuration changes.
  • Expertise in Firewall design, building, and managing the security infrastructure of information technology (IT) systems. They are expected to be proficient in all aspects of ITIL (i.e. Incident Management, Service Request Management, Change Request Management, Problem Management, Disaster Response, etc.).
  • Windows Server environment administration and support.

 

IT Administrator Requirements: 

 

  • Bachelor's degree in computer science, information technology, information systems, or similar. 
  • Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification. 
  • Extensive experience with IT systems, networks, and related technologies. 
  • Good knowledge of best practices in IT administration and system security. 
  • Exceptional leadership, organizational, and time management skills. 
  • Strong analytical and problem-solving skills. 
  • Good interpersonal and communication skills.

 

 

Read more
Gurugram
4 - 8 yrs
₹10L - ₹13L / yr
IT administration
Network Management
Active Directory
skill iconAmazon Web Services (AWS)
Implementation
+2 more
We are looking for a Technical Activation Consultant for one of the leading IT product-based companies in Delhi.

Role - Technical Activation Consultant
Experience - 4 to 8 years
Location - Gurgaon, Delhi
Qualifications - B.E / B.Tech / BCA / BSc-IT

About our client :

Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.

We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
 
What will you do?

- Lead technical projects, installation, and configuration for all new customers through a team of technical consultants
- Liaise with vendors for scheduling interface tests and ensure project timelines are honored.
- Collaborate with the IT Coordinate directly with on-site IT, vendors, and off-site helpdesks over email or phone calls to complete technical assignments.
- Work closely with the Project Manager and flag any technical issues in time.
- Document the Interface testing and other details, and update and complete all handovers.
- Do an audit of newly implemented properties for the initial few weeks and identify the repeated issues reported by the property.
- Troubleshoot technical issues faced which could be related to external interfaces, networking, applications, etc.
- Coordinate with an engineering group for installation-related issues.
- Provide Level 2 support for any production-related technical issues.

Technical Competencies you'll possess :-

- In-depth knowledge of Windows servers and strong Windows Administration skills.
- Good understanding of Networking, Firewall, Infrastructure, SQL, and IIS Configuration.
- Experience with Cloud Services (AWS
- Working knowledge of interfaces and integrations of systems.
- Enhanced troubleshooting skills and solution mindset for repetitive issues.
- Possess a good understanding of Internet-based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc
Read more
Selective Global Search

at Selective Global Search

3 recruiters
Nansi Garg
Posted by Nansi Garg
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
5 - 9 yrs
Best in industry
DNS
DHCP
Hyper V
Active Directory
Microsoft Windows Server
  • Perform installation, setup, and configuration of hardware such as x86-based servers, NAS storage systems, Troubleshooting capabilities of Windows Server OS, Sound knowledge of AD, DNS, Group policy etc, tape drives and tape libraries, LAN switches (Layer 2 and Layer 3), desktop computer and notebooks.
  • Perform installation, setup, and configuration of server and desktop operating systems, such as Microsoft Windows Server 2016, 2019 and newer, Microsoft Windows 10 and newer, Linux (Red Hat Enterprise Server, SUSE Linux Enterprise Server), standard applications on desktops such as Microsoft Office 365, email clients, antivirus clients, encryption etc.
  • Upgrade hardware components such as hard disks, memory, I/O adapters in servers and storage systems.
  • Upgrade Operating Systems and install patches and troubleshooting of OS.
  • Perform installation, setup, and configuration of data backup / restore solutions such as Symantec Backup Exec / NetBackup, and able to provide advice to customers on backup policies.
  • Remote operation of Data centre
  • Knowledge of LAN, WAN, IP segments, basic installation of Firewall, L3/L2 switches, router etc will be added advantage
  • To find out and understand the detail requirements of configuration settings from customers before installation and configuration starts.
  • To coordinate and manage the progress of the installation and implementation of projects.
Read more
Remote only
3 - 10 yrs
₹15L - ₹30L / yr
RSA
Aveksa
IGL
Active Directory
LDAP
+3 more
  • Must have a Bachelor’s degree in Computer Science or an analytical discipline and/or equivalent experience
  • Must have experience with Implementing RSA Aveksa/ IGL
  • Must have experience with Active Directory (AD), LDAP and/or X 500 directory services,
  • Must have experience with JavaScript, HTML, C++ and/or XML programming,
  • Excellent attendance and punctuality record,
  • Excellent communication and team skills,
Read more
Y-AXIS

at Y-AXIS

1 recruiter
pranitha kandikonda
Posted by pranitha kandikonda
Hyderabad
1 - 4 yrs
₹1L - ₹3L / yr
office 365
office 365 administration
Microsoft Office
Microsoft Office Live
Active Directory
Please find below JD for o365 Admin.
 
Qualifications:

* Minimum Graduation in Computers.
* 2 to 3 years of experience in handling works related to Microsoft Office 365.
* Good communication skills in English.
 
Strong operational skills in handling User management, changes, managing policies, handling spam rules, taking backups, configuring new accounts on Desktop / Mobile devices, and Troubleshooting O-365 operational issues.
 
Good understanding of differences in License types.
 
Good understanding of day-to-day functionality in Microsoft services in O-365. [Eg.: Teams, Yammer, One Drive, Exchange, and Active Directory.]
 
Good knowledge about new domain adding process / Managing existing domains.
 
Good knowledge about ADFS and Azure AD.
 
Good knowledge about Network issues pertaining to O-365 services.
 
Job description:
 
> Responsible for all O-365 operational works like User management in AD/O-365, changes to existing Emails / Groups / Policies, creating new policies or managing policies, handling spam rules, taking backups, configuring new accounts in Desktop / Mobile devices, Trouble-shooting O-365 operational issues in GUI or PowerShell or by contacting Microsoft support.
  • Responsible for solving User tickets related to O-365.
  • Responsible for network issues related to O-365.
  •  Responsible for optimizing the usage of O-365 features.
Read more
Mumbai, Navi Mumbai, Pune
3 - 10 yrs
₹3L - ₹8L / yr
Microsoft Windows Server
Powershell
Active Directory
Scripting
desktop support

Hello,

 

Greetings for the day !!!

 

We are hiring "Technical Support L2 - Windows Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!

 

Position: Technical Support L2 - Windows Server

 

Good To Have Skills
VMware, Hyper V, Mac, Windows Powershell

Must Have Skills
windows server administration, Windows Desktop Administration, Microsoft Excel, Communication

Experience Level: 3+ Years

External Description
Eligibility:
- Should have 2+ years of experience in relevant customer facing technical experience  at another company
 
Overview:
The Product   Deployment Specialist role is responsible for interacting directly   with Company partners to install the Company RMM agents across their   customer base and clean up previous RMM agents, as necessary. The Product   Deployment Specialist is integral in ensuring our partners successfully   onboard the Company suite of software.

External Skills And Expertise
Skills & Knowledge Required:
· Detail-oriented with good communication and organizational skills
· Basic-mid level knowledge of Microsoft Excel for tracking and reporting needs
· Experience with Microsoft operating systems at the desktop and server level
· Software deployment experience utilizing Scripting, PowerShell, and Active Directory GPO deployment methods
· Experience with firewalls and software port requirements
· Experience in troubleshooting installation issues related to security restrictions
· Ability to work on multiple priorities and/or projects simultaneously
· Problem-solving abilities and ability to meet reasonable deadlines
· Strong team player, ability to build positive and collaborative relationships within the organization
· Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency
· Ability to work under general supervision
· A certain degree of creativity and latitude is required

Duties & Responsibilities:
  • Document partner interaction, troubleshooting, and results in a clear and concise manner
  • Track the status of deployment for each partner site or location for easy communication with partners
  • Engages partners in the deployment of Company Automate & Command agents
  • Engages partners in the removal of pre-existing RMM agents where necessary
  • Independently provide and implement solutions based on partner and end-user needs
  • Analyze, test, and modify deployment methods based upon partners unique environmental requirements
  • Interact with partners and end-users to provide support via phone & ticketing system
  • Troubleshoots and develops technical solutions related to software deployment and installation errors
  • Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
  • Relies on experience and judgment to plan and accomplish goals
  • Meet posted metrics for performance
  • Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations

 

Employment Mode: Permanent Opportunity

 

Work Mode: Work from office

 

Shift: 24*7 Rotational Shift

 

Location: 

Mumbai - Andheri

Pune - Hinjewadi Phase 2

Read more
Standard Rail Technologies
Vishal Bharti
Posted by Vishal Bharti
Bengaluru (Bangalore), Pune
9 - 15 yrs
₹10L - ₹15L / yr
IT infrastructure
DevOps
Computer Networking
Data center
skill iconAmazon Web Services (AWS)
+5 more

JOB DESCRIPTION

  • Lead of IT team must guide & manage dev-ops, cloud system administrators, desktop support analysts and also assist in procure & manage assets.
  • Design and develop a scalable IT infrastructure that benefits the organization.
  • Take part in IT strategic planning activities that reflect the future vision of the organization.
  • Introduce cost-effective best practices related to the needs of the business needs of the organization.
  • Research and recommend solutions that circumvent potential technical issues.
  • Provide high levels of customer service as it pertains to enterprise infrastructure.
  • Review and document key performance metrics and indicators to ensure high performance of IT service delivery systems.
  • Take charge of available client databases, networks, storage, servers, directories, and other technology services.
  • Collaborate with the network engineer to design infrastructure improvements and changes and to troubleshoot any issues that arise.
  • Plan, design, and manage infrastructure technologies that can support complex and heterogeneous corporate data and voice infrastructure.
  • Execute, test and roll out innovative solutions to keep up with the growing competition technologies that can support complex and heterogeneous corporate data and voice infrastructure.
  • Create and document proper installation and configuration procedures.
  • Assist in handling software distributions and software updates and patches.
  • Oversee deployment of systems and network integration in association with partner clients, business partners, suppliers and subsidiaries.
  • Create, update, and manage IT policies.
  • Manage, & drive assigned vendors. Perform cost benefit analysis and provide recommendations to management

KEY Proficiencies

* Bachelor’s or Master’s degree in computer science, information technology, electronics, telecommunications or any related field.

* Minimum 10 years of experience in the above mentioned fields.

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Mindtree
Agency job
via Srijan Spectrum by chandana R
Bengaluru (Bangalore), Hyderabad, Pune
2 - 7 yrs
₹5L - ₹10L / yr
Microsoft Exchange
Active Directory
0365
Role - Exchange Online
Experience - 2-7yr

Location -Bangalore,Pune,Hyderabad

NP - immediate joiner to 30 days
Read more
Rigel Networks

at Rigel Networks

2 recruiters
Akshay Mishra
Posted by Akshay Mishra
Remote only
3 - 8 yrs
₹6L - ₹10L / yr
System Administration
Active Directory
Communication Skills
Office 365
VMWare
+3 more

Title: Technical Support L3 - Partner Engagement

Department

Service Delivery India - Professional Services - Dedicated Tech - Dedicated Tech

Location: Mumbai

 

Good To Have Skills

Must Have Skills

Communication Skills, Customer Service, Teamwork (Written and verbal communication should be great)

Experience Level

5 - 7 Years (Min 3 yrs)

 

 

Continuous night shifts

 

Excellent Comm skills.

Troubleshooting of (AD & VMware at L2 level) OR (AD & O365 at L2 Level)

 

Rounds of interview:

Recruiter screening

Technical round 1

Manager Round

HR Discussion

 

Roles:

 

Administration and maintenance of Virtualization (VMware, Hyper-V)

Administration and maintenance of O365 email service, ADFS, and AD-Connect.

Administration and maintenance of Azure AD services.

Active Directory maintenance & management, clean-up.

Administration and maintenance of DNS, DHCP.

Administration and maintenance of different Backup Solutions.

Responsible for Business continuity and Disaster Recovery Planning.

Antivirus and Patch Management on Multiple Networks. Basic Networking.

support level - able to configure switches, routers and run debug sessions using common tools - Mandatory.

Need to work on multi domain tasks like Server Maintenance , disk space management , User creation , allocation of rights , mapping shared drives , backup failure troubleshooting, basic firewall troubleshooting ,

External Skills And Expertise

Fluent English speaker - written and verbal communication skills - Mandatory.

Service-oriented a team player and self-motivated.

Able to work independently and take decisions. Demonstrated ability in managing priorities in a fast-paced environment.

High attention to detail, with the ability and passion to troubleshoot complex problems.

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IT Infrastructure Service Co
Remote only
5 - 6 yrs
₹12L - ₹15L / yr
Migration
IT operations
DNS
DNS administration
Active Directory
Our Client is an IT infrastructure services company, focused and specialized in delivering solutions and services on Microsoft products and technologies. They are a Microsoft partner and cloud solution provider. Our Client's objective is to help small, mid-sized as well as global enterprises to transform their business by using innovation in IT, adapting to the latest technologies and using IT as an enabler for business to meet business goals and continuous growth.

With focused and experienced management and a strong team of IT Infrastructure professionals, they are adding value by making IT Infrastructure a robust, agile, secure and cost-effective service to the business. As an independent IT Infrastructure company, they provide their clients with unbiased advice on how to successfully implement and manage technology to complement their business requirements.
 
As a Microsoft 365 Consultant, you will be responsible for migration from various platforms to Microsoft 365.

What you will do:

  • Administration and Management of Microsoft 365 environment
  • Work in GMT time zone

 

Desired Candidate Profile

 
What you need to have:

  • Minimum 5 years of total experience
  • At least 3yrs experience in migration
  • Expertise on Microsoft 365 administration including enterprise features
  • Good understanding of networking, IT operations, Active directory, and DNS
  • Excellent verbal and written English skills
  • Good documentation skills
  • Understanding of project management methodologies
  • Prior experience in performing a migration to Microsoft 365 from any source

 

 

Read more
alaricventurescom

at alaricventurescom

1 recruiter
Sanjeev Sharma
Posted by Sanjeev Sharma
SAS nagar
2 - 10 yrs
₹4.5L - ₹8L / yr
System Administration
Windows Azure
Microsoft Windows Server
Firewall
Office 365
+1 more
https://www.linkedin.com/feed/hashtag/?keywords=immediatehiring&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Immediatehiring for https://www.linkedin.com/feed/hashtag/?keywords=systemadministrator&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Systemadministrator L2
Location - https://www.linkedin.com/feed/hashtag/?keywords=mohali&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Mohali
https://www.linkedin.com/feed/hashtag/?keywords=5daysworking&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#5daysworking

Job Description
https://www.linkedin.com/feed/hashtag/?keywords=activedirectory&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#ActiveDirectory Domain, https://www.linkedin.com/feed/hashtag/?keywords=grouppolicies&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#GroupPolicies, https://www.linkedin.com/feed/hashtag/?keywords=domaincontroller&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Domaincontroller migration and upgrades.
- File and Print sharing, https://www.linkedin.com/feed/hashtag/?keywords=ntfs&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#NTFS permissions. https://www.linkedin.com/feed/hashtag/?keywords=fileserver&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#FileServer https://www.linkedin.com/feed/hashtag/?keywords=migrations&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#migrations.
https://www.linkedin.com/feed/hashtag/?keywords=microsoftexchange&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#MicrosoftExchange or https://www.linkedin.com/feed/hashtag/?keywords=office365&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Office365 messaging, https://www.linkedin.com/feed/hashtag/?keywords=outlook&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Outlook Configurations.
- Knowledge of Data https://www.linkedin.com/feed/hashtag/?keywords=backups&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Backups, Backup Strategies, Experience on https://www.linkedin.com/feed/hashtag/?keywords=backuptools&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#backuptools will be an additional advantage.
- Basic knowledge of https://www.linkedin.com/feed/hashtag/?keywords=routers&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Routers, https://www.linkedin.com/feed/hashtag/?keywords=firewalls&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Firewalls, NAT, https://www.linkedin.com/feed/hashtag/?keywords=vpn&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#VPN configuration https://www.linkedin.com/feed/hashtag/?keywords=sonicwalll&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Sonicwalll preferable.
- Knowledge and working experience on https://www.linkedin.com/feed/hashtag/?keywords=ticketingsystems&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#TicketingSystems & https://www.linkedin.com/feed/hashtag/?keywords=remoteadministration&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#RemoteAdministration tools.
- Good https://www.linkedin.com/feed/hashtag/?keywords=desktoptroubleshooting&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#DesktopTroubleshooting experience.
https://www.linkedin.com/feed/hashtag/?keywords=antivirus&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#AntiVirus installations and https://www.linkedin.com/feed/hashtag/?keywords=troubleshooting&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Troubleshooting.
- Knowledge of https://www.linkedin.com/feed/hashtag/?keywords=dhcp&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#DHCP , https://www.linkedin.com/feed/hashtag/?keywords=dns&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#DNS Management.
- Ticketing tool and https://www.linkedin.com/feed/hashtag/?keywords=rmm&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#RMM tool https://www.linkedin.com/feed/hashtag/?keywords=labtech&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Labtech, https://www.linkedin.com/feed/hashtag/?keywords=kaseya&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Kaseya, https://www.linkedin.com/feed/hashtag/?keywords=autotask&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Autotask (Experience preferred).
Read more
Latent Bridge Pvt Ltd

at Latent Bridge Pvt Ltd

6 recruiters
Mansoor Khan
Posted by Mansoor Khan
Remote only
1 - 6 yrs
₹3L - ₹15L / yr
Active Directory
JIRA
Identity management
Powershell
SQL
+2 more
Identity Manager, dellone tool, L3 support, IDM platform, IDM platform systems testing, UAT, PROD, C#, HTML, C++, Powershell, MS-SQL Server, Oracle , Active Directory,
Read more
Chennai
2 - 6 yrs
₹1.5L - ₹3L / yr
Troubleshooting
Active Directory

Job Description:

 

We are looking to hire a skilled Desktop Support Engineer to assist our clients with computer hardware and software issues. Addressing and resolving sudden specific problems, they may run regular tests and monitor computer systems to prevent the problems from occurring.

 

The candidate should have: 

  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training in computer operation and management.
  • Completing job reports and ordering supplies.
Read more
Mumbai
7 - 14 yrs
₹20L - ₹25L / yr
Technical support
Tech Support
Product support
Active Directory
Customer Support
+3 more
We are hiring for Permanent Opportunity for for L3 Product Support Engineers

Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat

Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.
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Bengaluru (Bangalore)
4 - 8 yrs
₹12L - ₹14L / yr
Microsoft SCCM
SCCM
System Center
Office 365
Active Directory
+2 more
  • Expert level knowledge in Microsoft Active Directory Services (DCS, DNS, and DHCP)
  • Expert level knowledge in O365 (Email, OneDrive, SharePoint, and other O365 components)
  • Hands-on experience in System Center Configuration Manager (SCCM)
  • Experience with Windows Intune as MDM
  • Hands-on experience with a hybrid model of exchange environments
  • Scripting experience using PowerShell
  • Experience building Windows and Mac Imaging
  • Experience using VMWare ESX enterprise virtualization platform
  • Must have experience with Windows and MAC desktop operating systems
  • Must have knowledge of server hardware and operating systems
  • Must have knowledge of network connectivity i.e. TCP/IP
  • Strong knowledge of server technologies – i.e. Windows 2008 and 2012
  • Knowledge of compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
  • Experience with JAMF Mac Management system.

Essential Responsibilities:
  • Configures all servers and workstation hardware according to the organization's standards
  • Maintains and manages Office365 Platform – including all critical technologies such as email, SharePoint, OneDrive
  • Strong knowledge of SCCM including setup, managing, and maintenance of a Global Infrastructure
  • Installs upgrades and configures network printing, directory structures, rights, software, and files services
  • Group Policy Administration including troubleshooting and management - creation and testing of new policies.
  • Provides World Class Customer Service to the company workforce
  • Manage IT technical initiatives and coordinate work priorities.
  • Mentor other IT team members and provide guidance as necessary.
  • Provide strategic guidance and forward-looking solutions with respect to Corporate IT-owned systems and services.
  • Provides 24x7 production support to the enterprise via on-call rotation
  • Processes requests from internal ticketing systems
  • Provides support for compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
  • Ensures project documents are complete, current, and stored appropriately
  • Prepares and maintains documentation of application and hardware configurations
  • Assigns, documents, and maintains computer logins, certificates, passwords, and access profiles for software applications, network access, and telecommunications systems
  • Reviews, writes, documents, and tests server and pc hardening policies according to the company Global Security team’s guidelines.
  • Diagnoses and repairs servers within both virtual and physical environments
  • Installs security identification and apparatus to computer hardware and peripherals
  • Assists in troubleshooting servers\desktops within the v-Sphere
  • Identifies potential security issues and recommended strategy to ensure site security
  • Coordinates third-party maintenance for hardware and software
  • Response to needs and questions of users concerning their access to network resources.
  • Reviews reports, files, and messages to identify instances of possible security infractions
  • Tests computer systems to evaluate the effectiveness of security
  • Responds to inquiries regarding data and computer security, policies, and procedures
  • Assists in the planning, communication, testing, and implementation of disaster recovery procedures
  • Participate in security and application troubleshooting and incident problem resolutions with other infrastructure teams, including storage, messaging, networking, and servers
  • User account and Security/Distribution group management

Secondary Functions:
  • Provides mentoring and training to other staff members
  • Writes process and procedural documentation including requirements
  • Researches and evaluates new technologies
  • Makes self available to other staff members as a source of information
  • Develops and coordinates knowledge transfer
  • Interacts with business units to gather, define, and organize the delivery of a business solution

Work Experience Requirements:
  • Works under limited supervision
  • Relies on instructions and pre-established guidelines to perform the functions of the job
  • Familiar with a variety of the field's concepts, practices, and procedures
  • Requires a very high level of technical skill in the field of expertise

Other Requirements:
  • Typically requires 4 to 8 years of related experience
  • Preferred certification in Microsoft technologies
  • Excellent written and oral communication skills
  • Must be able to exchange information with all levels of internal and external customers
  • Sets priorities, based on workload, using past experiences as a guideline
  • Must have good collaboration skills



Read more
Wipro

at Wipro

3 recruiters
Agency job
via Skillathon by Abhijit Choudhary
Remote, Hyderabad
5 - 20 yrs
₹5L - ₹20L / yr
windows infrastructure
Active Directory
skill iconJava
skill iconPython
skill iconJavascript
+4 more

AD Skills: 

  • Implementing Active Directory Infrastructure  
  • Expertise on Windows Infrastructure components integration like DNS, DHCP etc. 
  • Assess Domain Controllers, Domain Architecture, Centralized Migrations, GPO Designs, Windows DNS/DHCP Management and Forest Level Trust Architecture 
  • Cloud Service integration with Active Directory including Amazon Web Services and Azure Active Directory Services 
  • Multi Forest/Domain Active Directory and DNS migration 
  • In depth knowledge of AD Site Topology, OU’s Structure, Group Policies, NTP, LDAP and implementation and AD components 
  • Good knowledge on AD Security and identity principals 
  • Strong integration experience of ADFS and integration with the on-prem Active Directory 
Read more
EZEU (OPC) India Pvt Ltd

at EZEU (OPC) India Pvt Ltd

2 recruiters
HR Ezeu
Posted by HR Ezeu
Bengaluru (Bangalore), Pune
5 - 10 yrs
₹10L - ₹30L / yr
SailPoint
skill iconJava
Access control
Business Development
Active Directory
+6 more
  • Identity Access Management (IAM)/SailPoint IIQ  Implementation and Governance
  • Java development
  • Role -Base Access Control (RBAC)
  • Custom / OOTB connector development experience
  • Integration experience with JDBC, Active Directory, ServiceNow, Mainframe  ACF2
Read more
EZEU (OPC) India Pvt Ltd
Bengaluru (Bangalore), Pune
10 - 15 yrs
₹20L - ₹40L / yr
Windows Azure
AZ-300
AZ-301
azure
Active Directory
+4 more
AZ-300 AZ-301 certification is must 

Azure, Azure AD, ADFS, Azure AD Connect, Microsoft Identity management

Azure, Architecture, solution designing, Subscription Design

Read more
Bengaluru (Bangalore)
6 - 8 yrs
₹8L - ₹12L / yr
Tivoli
ITIM
IBM Tivoli Identity Manager
IBM WebSphere Application Server
Active Directory
+3 more

1) Hands on experience with Tivoli - ITM v5.1 troubleshooting.                                  

2) Familiar with Web Sphere Application Services                             

3) Familiar with Active Directory configuration                                   

4) Knowledge on LDAP, SSO.. Etc                              

5) Knowledge on Identity & Access Management process                 

 

     Qualiification:

  • BTECH or Equivalent degree.
  • 6 to 8 years of total experience.
4 to 6 years of relevant experience.
Read more
Hyderabad
3 - 10 yrs
₹12L - ₹22L / yr
skill icon.NET
ASP.NET
SQL
Windows Azure
skill iconAmazon Web Services (AWS)
+9 more
Familiarity with general software development release lifecycle, source code management and defect management methodologies.
Solid understanding of security and networking implementation and best practices.
Help guide and contribute to feature design and implementation to bring the product to the
next level.
Participate in continuous and iterative engineering cycles with emphasis on code quality,
supportability, scalability and performance.
Develop and review unit test cases to ensure comprehensive unit testing.Diagnose and fix product issues found internally or in the field.
Interface with Support to handle customer escalation issues.
Mentor junior members of the team in their assigned tasks and their technical skills
development.
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Geospoc geospatial services
smitha Nair
Posted by smitha Nair
Pune
2 - 5 yrs
₹4L - ₹7L / yr
System Administration
Shell Scripting
skill iconAmazon Web Services (AWS)
Active Directory
Hardware troubleshooting

We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Responsibilities

  • Install and configure software and hardware
  • Administer Microsoft 365 Enterprise Mobility and Security suite + Intune
  • Set up accounts and workstations
  • Monitor performance and maintain systems according to requirements
  • Troubleshoot issues and outages
  • Ensure security through access controls
  • Upgrade systems with new releases and models

Must-have Skills

Technical Skills

  • Functional & operational understanding of Microsoft Active Directory, Office 365 and Microsoft Intune or Microsoft Enterprise Mobility and Security
  • Functional knowledge of Active Directory security groups
  • Experience with configuring Microsoft 365 security policies
  • Ability to troubleshoot issues related to Windows 10 operating systems
  • Basic hardware troubleshooting skills

Soft skills

  • Eager to learn and apply new technologies and tools to get the job done
  • Strong analytical and organizational skills
  • Good communications skills to be able to communicate with people to understand and comprehend underlying issues

Bonus Points

  • Microsoft Certifications: MCSA/MCSE/MS-101 Enterprise Mobility and Security
  • Network configuration and management
  • Fortinet firewall configuration
Read more
CommVault Systems
Bengaluru (Bangalore)
4 - 7 yrs
₹4L - ₹17L / yr
Media Management
SAN
Network-attached storage (NAS)
Active Directory
Linux/Unix
+1 more
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault's customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.  This position is part of our Media Management group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our Media Management Group is focused around but not limited to backups of storage technologies within the Commvault suite, this includes SAN, NAS, Netapp, storage appliances. We are a source of expertise for not just our customer base but also our partners and consultants on site.Why Commvault?You get the - Freedom to make an impact, together- . We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we- re passionate about equality and integrity. We go beyond- each and every day.Position Responsibilities include :- Troubleshoot and resolve complex support problems- Troubleshoot customer issues using remote desktop software- Successfully interact through phone and email with customers as you solve their problems- Dedication to the success and satisfaction of our customers- Recreation of problems in house- Root Cause Analysis and / or provision of examples of software bug- Working independently and as a team to come up with the best solutions to a customer problem. - Providing best-in-class phone based support for a variety of complex, time critical issues.- Using and sharing your knowledge of a wide range of technologies- Working remotely on enterprise level customers and dark sites- Having the opportunity to build labs and simulators- Ability to be involved in product BETA testing- Contributing to our Solutions Engine and online forumsPosition Requirements include :- At least 5+ years of technical/customer support experience- Thorough knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS). - Strong understanding of SAN & NAS. - Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware. Microsoft clustering technologies and and TCP/IP and DNS- Understanding backup theory and design. Backup and data management fundamentals- Previous experience with backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus- Linux Skills - desirable- Previous experience troubleshooting enterprise environments- Strong customer relations skills.- Strong multi-tasking and prioritization skills. -Strong written and verbal communication skills.- Excellent team player.
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