
Technical Support L2 - AD & Exchange
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - AD & Exchange" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Technical Support L2 - AD & Exchange
Must Have Skills
Experience Level: 2+ Years
External Skills And Expertise
and concise manner.
Monitor alert dashboards and Maintain Alert and Ticket SLA and
ensure their SLO are achieved.
Interact with partners to provide support via phone and ticket system
and answer user inquiries regarding the alerts.
Diagnose and troubleshoot issues related to MS Patching, AD,
Exchange, Mail Flow Monitoring, and Device Down based on the
alerts generated on Windows Servers.
The candidate has to work 24*7 shifts.
Duties & Responsibilities:
Patching.
Organized, detail-oriented, and self-motivated.
The ability to effectively communicate through phone, chat, and email
is required.
Server level technical skills: server builds and administration, support,
virtual environment administration.
Must-Have Knowledge of Server OS and Application monitoring
through Event Viewer.
Basic knowledge in a clustered environment (Windows Cluster / DAG)
Good to have knowledge on O 365, Azure & Virtualization Domains.
Ability to work on multiple issues simultaneously in a fast-paced
environment.
Ability to work within a team environment as well as work
independently, while maintaining a high level of efficiency
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri

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Key Responsibilities
· Managing Existing Brand Relationships:
· Manage and strengthen relationships with existing brand partners.
· Lead internal mapping efforts to optimize relationship management.
· Ensure seamless servicing of brand partnerships by collaborating with the dedicated team.
· Work with the Finance team to oversee P&L management for each brand, ensuring commercial success.
· Partner with the Legal team to finalize agreements and address legal considerations efficiently.
· Coordinate with the IT team to manage technical integrations and operational requirements for partner brands.
· Driving New Business Development & Servicing.
· Spearhead the onboarding of new brand partnerships, ensuring alignment with EaseMyTrip’s strategic goals.
· Identify potential brand partners, generate leads, and lead commercial discussions and negotiations.
· Understand client requirements and facilitate smooth onboarding of new brands.
· Reporting, Analysis, and Brand Reviews:
Prepare comprehensive reports and analyses for internal and external stakeholders to track performance and identify growth opportunities.
Market Understanding and Competitive Analysis:
§ Develop a deep understanding of EaseMyTrip business, market trends, and the competitive landscape to inform strategic decisions.
§ Technical Execution and Negotiations:
Coordinate with the technical team and partner brands to manage API integrations and other technical requirements.
Negotiate commercial terms with partner brands to ensure mutually beneficial outcomes.
Qualifications and Skills:
§ Proven experience in managing brand alliances and partnerships, preferably in fintech, retail, or e-commerce sectors.
§ Strong operational expertise in managing existing brand relationships and ensuring efficient service delivery.
§ Exceptional communication, negotiation, and relationship management skills.
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- Experience in Creating and Testing Stored Procedures and Functions
Secondary Skills
- Ability to analyse the existing code in the application and identify the Program Logic
- Experience in implementing AJAX through Javascript/Jquery
- Experience in Creating Reports and Documents using Crystall Reports
- Experience in creating Front End Validations using JavaScript/Jquery
- Experience in doing Manual or Automated Test will be a plus
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- Good communication Skills
- Good conceptualization skills
- Good visualization ability
- Good analytical capability
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- Good problem solving ability
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Metalpace.com is looking for a talented 3D Designer (Motion and Graphics) to join our team. As a 3D Designer, you will be responsible for creating stunning and visually compelling 3D graphics and animations for our digital platforms. The ideal candidate has a strong background in 3D modeling, texturing, lighting, and animation, as well as a passion for creating immersive and engaging user experiences.
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We offer competitive compensation packages, opportunities for career growth, and a fun and dynamic work culture. If you're passionate about creating stunning 3D graphics and animations and want to be part of a talented team, we encourage you to apply for this exciting opportunity.
What you must know?
Hands on technical experience with architecting and building a large scale product
, He/She should have flair for technology & business, be eager to take up challenging
assignments in global setup and have relevant experience working with b2b startups in
growth stage targeting global markets based out of India.
Roles & responsibilities
• Lead a team of talented 10+ engineers (developers and QA) through all stages of product
development and delivery ( requirement gather, requirement detailing, design,
development, testing, release )
• Hire, mentor and develop engineers to create high-performing teams
• Identify, coach and retain engineering talent and strengthen software development teams
• Provide constructive feedback and mentor team members to go to next level
• Build and maintain good relationship with peers, product management, architects,
customer support, HR, talent acquisition team and other cross-functional teams
• Work closely with engineering leaders and product managers for product delivery
• Contribute in engineering management team activities like, hiring, onboarding,
performance appraisal, skill management,release planning and delivery etc.
• Provide technical leadership to software engineers to build a high quality software product
• Collaborate with Internal/external stakeholder to enhance the quality of engineering
deliverables
• Establish and promote a culture of excellence with end-to-end ownership for delivery
• Ensure complete solution design in collaboration with product management, architects
and technical leads
• Participate in the creation of engineering roadmap based on organization strategy
• Drive execution of quarterly releases and a roadmap of next year.
• Analyze customer issues, suggest and implement a practise to address and improve
customer satisfaction about the product
• Hands on coding and contribute in code reviews
• Identify,develop and improve engineering practices for development, QA, devops and agile
implementation.
• Build and monitor team performance metrics.
What will qualify you for this role?:
• 13+ years experience with 2+ years in managerial capacity leading a team of 10+
developers
• Hands on technical experience with architecting and building a large scale product
• Experience with modern devops tools and technologies
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• Good understanding of distributed architecture, microservice etc
• Familiarity with cloud infrastructure. Knowledge of AWS would be an added advantage.
• Experience with setting up/tracking engineering matrices
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- Designing and executing the learning calendar
- Working with external vendors for learning and engagement activities
- Identifying appropriate facilitators for various interventions
- Building strong connects with internal stakeholders for enhanced buy-in on programs
- Co-creating relevant content with internal teams
- Collating relevant feedback from various trainings
- Independently managing and coordinating for learning events/boot camps
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- Excellent stakeholder management
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- Strong organization skills
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- Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint
- Hands-on Java Engineers, with experience building consumer-facing or enterprise applications using Java stack – Spring, Hibernate, MySQL
- Strong problem solving and analytical skills
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Do You Know? (Skills good to have)
- Exposure to building service-oriented distributed systems
- In building systems that process big data in a distributed environment, either in real-time streaming or offline batching.
- In messaging systems like Kafka, RabbitMQ, kinesis, etc.
- In real-time computation tools like Storm / Spark or Hadoop-based tools.
- In Data warehousing technologies like Redshift, BigQuery, etc.




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- Partnering with clients and internal business owners (product, marketing, edit, etc.) to understand needs and develop models and products for Kaleidofin business line.
- Good understanding of the underlying business and workings of cross functional teams for successful execution
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- Identify and use appropriate investigative and analytical technologies to interpret and verify results.
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- Use best practices to develop statistical and/ or machine learning techniques to build models that address business needs.
- Collaborate with the team to improve the effectiveness of business decisions using data and machine learning/predictive modeling.
- Innovate on projects by using new modeling techniques or tools.
- Utilize effective project planning techniques to break down complex projects into tasks and ensure deadlines are kept.
- Communicate findings to team and leadership to ensure models are well understood and incorporated into business processes.
Skills:
- 2+ year experience in advanced analytics, model building, statistical modeling, optimization, and machine learning algorithms.
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- Strong with programming languages like Python and data processing using SQL or equivalent and ability to experiment with newer open source tools
- Experience in normalizing data to ensure it is homogeneous and consistently formatted to enable sorting, query and analysis.
- Experience designing, developing, implementing and maintaining a database and programs to manage data analysis efforts.
- Experience with big data and cloud computing viz. Spark, Hadoop (MapReduce, PIG, HIVE)
- Experience in risk and credit scoring domains preferred


