Technical Support L2 - AD & Exchange

Requirements:

• Exp with C#, . NET framework, MVC, WebAPI, Res API LINQ, Entity Framework.
• Exp with JavaScript frameworks like JQuery, Angular, React etc. will be preferable.
• Understanding of design patterns and design principals, object programming.
• Exp with TDD.
• Knowledge of Agile methodology and JIRA.
• Exp in database development preferable on MS SQL Server.
• Experience with. NET Core will be advantageous.
• Participate in all the phases of SDLC.

Why Cybernetyx?

• Work on groundbreaking machine vision projects that leverage the latest advancements in AI.
• Join a team of leading experts in machine vision, AI, and machine learning. Competitive salary, exceptional benefits, and flexible work options. Opportunity for continuous learning and development.
• Make a tangible impact in the tech industry and beyond.

About Our Team:

You will be a part of a cutting-edge team that specializes in the development of machine vision-based AI products. Our team is committed to pushing the boundaries of what's possible, delivering solutions that revolutionize various industries.

Your Day-to-Day Role:

• Developing and optimizing vision algorithms in C/C++.
• Collaborate with cross-functional teams to integrate machine vision capabilities into larger systems and products.
• Software Engineer - Computer Vision at Cybernetyx 1
• Implement real-time processing techniques for handling video and image data.
• Conduct research to improve existing technologies and contribute to product development.
• Utilize QT for application development, if applicable.
• Leverage OpenCV library for computer vision tasks.

What Are We Looking For:

• 4+ years of experience in C/C++ programming.
• Experience with QT is beneficial but not mandatory.
• Knowledge of OpenCV library is a plus but not required.
• Strong understanding of machine vision, image processing, and AI algorithms. Analytical mindset with strong problem-solving skills.
• Ability to work in a fast-paced, collaborative environment. 

Technical specifications/Skill Set:

• Minimum of 5+ years of significant experience in application development.
• Proficient with software development lifecycle (SDLC) methodologies like Agile, Test- driven development
• Knowledge of system architecture, object-oriented design, and design patterns.
• Required technical skills: Strong Core Java, J2EE, Spring boot, Akka, API development & distributed application development experience.
• Desirable technical skills: Micro-services pattern, Kafka, Knative Eventing, Camel-K, Container Technologies like Docker, Kubernetes, NoSql preferably Cassandra.
• Experience working with high volume data and computationally intensive system.
• Domain knowledge in Financial Industry and Capital Markets is a plus.
• Excellent communication skills are essential, with strong verbal and writing proficiencies.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

• Provide accurate translations of texts.
• Attend meetings to translate discussions.
• Continually take language fluency assessments to certify fluency.
• Liaise with colleagues to ensure that translations are true to the original meaning.

WHAT YOU’LL BE DOING: 

• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement. 
• Collaborate with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience. 

• Develop ideas for new programs, products, or features by monitoring industry developments and trends. 
• Record data and report it to proper parties, such as clients or leadership. 
• Participate in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. 
• Take the lead on projects, as needed. 
• Be involved and participate in the overall application lifecycle. 

• Build high-quality reusable code that can be used in the future. 
• Develop functional and sustainable web applications with clean codes. 
• Conduct UI tests and optimize performance. 
• Manage cutting-edge technologies to improve applications. 

QUALIFICATIONS: 

• Bachelor’s degree in Computer Science, Computer Programming or relevant field. Master’s Degree in a related field is preferred. 
• 5-7 years of relevant experience 
• Must be an expert programmer, skilled at computer languages such as HTML, C+++, C#, PHP, Python and Java. 
• Must understand Spring Core, Spring Boot, Spring MVC, Spring Data, JMS, Mysql, Redis, CouchDb, Micro Services, Docker, Kubernetes 
• Must be able to interpret and follow instructions related to the ultimate functionality of our IT-based product 

• Familiarity with front-end languages such as HTML, JavaScript and CSS 
• Must be comfortable with technology architecture and how a computer and its software functions. 
• Deadline driven, organized and understand how people view and understand content on the front-end 
• Proven experience in highly complex environments 
• Strong technical documentation skills 

• An ability to solve multifaceted technical issues in a fast-paced environment 
• Self-motivated and accountable for your work 
• Passionate about learning and continuous improvement 
• Excellent written and verbal communication skills 
• Ability to work overtime 

Responsibilities:

• Developing and providing maintenance support for WordPress sites
• Migrating websites from other platforms to WordPress
• Integrating and setting up plugins like WPML, Yoast SEO, Elementor, WPBakery Page Builder Membership, etc.
• Optimizing page speed of WordPress sites
• Implementing SEO/CRO best practices in WordPress sites
• Transforming complex PSD layouts into pixel-perfect Responsive Wordpress websites.
• Creating responsive website designs
• Working under tight deadlines
• Handling multiple projects at the same time
• Producing high-quality work with a strong focus on detail
• Understands WP architecture and knows how to perform database and code optimization for WordPress
• Test, debug, analyze and fix application problems/issues.

Experience:

• Strong knowledge of WordPress Platform
• Expertise in HTML5, CSS3, JavaScript
• Proficiency in PHP/MYSQL and AJAX
• Minimum 2 years of experience in WordPress Development
• Understanding of W3C Web Standards/Semantics and Accessibility Guidelines
• Understanding of WordPress core functions and working concepts

Education:

Any Graduate in Any Specialization. Preferred Computer Science/IT Background.