Technical Support L2 - AD & Exchange

Responsibilities

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling a portfolio of eligible customers in order to achieve the targets set and that all guidelines and regulatory requirements are followed. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.
• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the Audit & Compliance guidelines.
• Responsible for managing, training and motivating staff.
• All of the above parameters are consistently met by the team of VRMs.
• Income generation through the right blend of enhancement of CASA balance and cross-sell of appropriate products So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set 8. The team Manager leads a team of VRM (Virtual Relationship Manager) and is directly responsible for the performance of team members leading to the fulfilment of Business objectives.
• Monitoring and tracking the VRMs on revenue generation, product penetration, digital penetration, and liability growth and ensuring that the required product mix is maintained at the resource level to achieve the targeted number.
• The team Manager will be responsible for Sales Management through leads generated for a set of products from a fixed non-managed customer with the express objective of achieving business targets and efficiency targets related to outbound database calling management.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum 4 years of team lead experience.
• Candidate should have a banking or voice process background.
• Willing to work from the office

Position Overview

We are seeking a highly organized and proactive Executive Assistant with 1 month to 6 months of experience to support the CEO in day-to-day operations. The ideal candidate will excel in a fast-paced environment, demonstrating excellent coordination, communication, and multitasking skills.

Job Location: On-Site

What You Will Be Doing

Administrative Support

• Manage the CEO’s calendar, schedule meetings, and prioritize appointments.
• Prepare and maintain records, documents, and presentations.

Meeting Management

• Follow up on action items from meetings and ensure timely completion.
• Organize and coordinate internal and external meetings, including agenda preparation and minute-taking.

Strategic Support

• Conduct research and provide insights on business trends, opportunities, and competitive analysis.
• Assist in drafting reports, proposals, and strategic documents for high-level meetings.

Communication & Coordination

• Act as the primary liaison between the CEO and internal/external stakeholders.
• Draft and review correspondence, ensuring accuracy and tone alignment.

Project Management

• Support the CEO in planning and executing projects, tracking progress, and ensuring milestones are met.
• Coordinate with cross-functional teams to drive project outcomes.

Confidentiality & Discretion

• Handle sensitive information with utmost confidentiality and professionalism.
• Manage confidential files and ensure their safe storage.

Operational Efficiency

• Proactively identify inefficiencies and suggest process improvements to optimize the CEO’s workflow.
• Monitor key performance indicators (KPIs) and prepare periodic reports.

Event Management

• Organize corporate events, team offsites, and other key activities.
• Ensure all logistical and administrative aspects are handled efficiently.

What You’ll Need

• Excellent Communication: Strong written and verbal communication skills.
• Time Management: Ability to prioritize and manage multiple tasks efficiently.
• Attention to Detail: High degree of accuracy in documentation and scheduling.
• Proactive Problem-Solving: Anticipates needs and provides solutions.
• Tech-Savviness: Proficiency in Google Workspace (Docs, Sheets, Slides), Project management tools like ClickUp and collaboration tools like Slack.
• Discretion & Professionalism: Handles confidential information with integrity.

Benefits

• Working closely with the leadership & an opportunity for an accelerated career growth.
• Opportunities for professional development and career growth.
• Collaborative and dynamic work environment.

Job Title – Marketing Manager

Location – Bangalore

Job Type – Permanent

Experience – 2-4 Years

Job Role

• Manage and monitor marketing performance on a daily basis, and maximizing business ROI and goals.
• Manage a portfolio of paid campaigns across different industries for different regions, globally
• Create ideas & deliverable presentations for better execution
• Conceptualize new marketing ideas and campaigns for in-house and clients
• Implement and configure the necessary tracking tools for campaign performance analysis.
• Research and implement marketing strategy to optimize campaigns to meet KPI's, based on market trends & data findings.
• Create Branding Ideas & Solutions based on client requirements
• Working closely with the other team members and departments to meet client goals.

• 2 to 4 years of hands-on experience in marketing
• Data Research & Analysis for new ideas
• Have handled marketing campaigns from scratch
• Strong creative and analytical skills
• Excellent organizational skills and multitasking abilities
• Ability to work independently and with a team to efficiently meet deadlines in a fast-paced working environment
• A keen eye for detail

Responsibilities:

• Creating content for the company website. For instance, blogs, e-books, product descriptions, and social media.
• Editing and refining current information to make it easier to read.
• To develop original content ideas, collaborate with many departments.
• Continually generating new concepts and working with the team to develop fresh plans of action.
• Work together with other departments to provide a fresh concept for content
• Be prepared to respond to any queries posed by their readers.
• Develop material in accordance with Search Engine Optimization (SEO) criteria and SEO tactics to increase website traffic.
• For the website, conduct research and write interesting, educational SEO content that includes the product, fresh snippets, photographs, videos, short- and long-form essays, etc.

Qualifications:

• Outstanding verbal and written communication abilities.
• Knowledge of effective content tactics for SEO.
• An advantage is knowing digital marketing strategies including SEO, email marketing, and social media.
• Must be capable of carrying out content marketing activities like blogging to promote clients.
• Recognize the industry, and then create content that will help the company fulfill the requirements.
• Define and structure the content development process.

• Experience with client-focused solution architecture consulting, inclusive of project planning, estimating and resourcing.
• Write quality, maintainable code with extensive test coverage in a fast-paced professional software engineering environment.
• Experience in creating and maintaining dev-ops related scripts for enterprise applications.
• Technical delivery experience across the entire SDLC, with deep expertise in software development; at a minimum backend systems like JAVA (version 8+), JavaScript.
• Experience of formal project management environments, including Agile.
• Experience in creating low level designs of the entire applications including servers, deployments and workflows.
• Has an extensive and consistent ability of delivering complex projects throughout life cycle.
• Experience managing the development and delivery of commercial websites.
• Experience managing or leading a team of multi-skilled engineers, developers and QAs.

• Reviews design specifications to understand the scope, requirements, and function of the software product.
• Preparation of test data and execution of test cases (including functional, system, regression, performance, API and database layer etc.)
• Identifies appropriate processes, parameters, functions, and data to test and validate; parameters may include general function, the validity of results, accuracy, reliability, and compliance with industry standards.
• Lead and participate in test case reviews with Business, Developers, other team members
• Estimate, prioritize, plan and coordinate testing activities
• Ensure that user expectations are met during the testing process
• Design, develop and execute automation scripts using open source tools
• When a product does not perform within specifications, reporting defects to programmers while identifying and recommending solutions, improvements, and updates.
• Identifies, logs, and recreates error codes, bugs, and defects.
• Draft quality assurance policies and procedures
• Investigate production issues
• Conducts testing to ensure products perform according to product requirements and within established guidelines.

QUALIFICATIONS: B.E./ B.Tech. (Electronics/ Electrical/ Mechatronics/ Mechanical)

EMPLOYMENT: Permanent / Full Time

LOCATION: Ahmedabad

EXPERIENCE: 1 to 3 years within automotive industry / software development.

ROLES AND RESPONSIBILITIES

• Develop, Debug simulink/stateflow models according to functional, technical requirements, MAAB guidelines.
• Derive software requirements from system level requirements and establish bi-directional traceability within the models and generated code.
• Generate Code from developed models, generate test vectors, automate tests and document code reviews, test results.
• Automate the data exchange flow between MATLAB models, excel sheets, code testing using m-scripts.

SKILLS AND EXPERIENCE

• Experience in model based development and testing using Mathwork Tools such as MATLAB/Simulink, Stateflow, autocode generation tools Embedded coder or TargetLink.
• Good understanding of the Automotive software development cycle and tool chains
• Should possess a good understanding of C coding, m-scripting, with good debugging and software testing skills.
• Experience in developing MATLAB/ Simulink models from scratch for automotive applications.
• Should have experience in requirements management, and be able to write test cases from them.
• Experience in MBD testing such as MIL/ SIL/PIL.
• Good communication skills in English and Hindi Language.
• Experience in MATLAB verification and validation toolbox like Simulink Design Verifier, Simulink Test, Simulink Coverage is advantageous.
• Basic understanding of Control System Design and Electric Vehicles is a plus.

The Project Manager role we're looking for will manage key client projects. The responsibilities include the coordination and completion of projects on time within budget and within scope.
Oversee all aspects of projects.
Set deadlines, assign responsibilities and monitor and summarize progress of project.
Prepare reports for upper management regarding status of project.

Lead and direct the work of others.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.