Technical Support L2 - AD & Exchange at An international MNC specialized into Hardware & Networking · Mumbai, Navi Mumbai · 2 - 8 years · ₹3L - ₹6L / yr · Posted 4 Oct 2022

Technical Support L2 - AD & Exchange
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - AD & Exchange" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Technical Support L2 - AD & Exchange
Must Have Skills
Experience Level: 2+ Years
External Skills And Expertise
and concise manner.
Monitor alert dashboards and Maintain Alert and Ticket SLA and
ensure their SLO are achieved.
Interact with partners to provide support via phone and ticket system
and answer user inquiries regarding the alerts.
Diagnose and troubleshoot issues related to MS Patching, AD,
Exchange, Mail Flow Monitoring, and Device Down based on the
alerts generated on Windows Servers.
The candidate has to work 24*7 shifts.
Duties & Responsibilities:
Patching.
Organized, detail-oriented, and self-motivated.
The ability to effectively communicate through phone, chat, and email
is required.
Server level technical skills: server builds and administration, support,
virtual environment administration.
Must-Have Knowledge of Server OS and Application monitoring
through Event Viewer.
Basic knowledge in a clustered environment (Windows Cluster / DAG)
Good to have knowledge on O 365, Azure & Virtualization Domains.
Ability to work on multiple issues simultaneously in a fast-paced
environment.
Ability to work within a team environment as well as work
independently, while maintaining a high level of efficiency
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri

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You'll be a fit if you have
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Nice to have
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Leverage existing open source technology where appropriate
Solve tough design and architectural problems
Be flexible in our fast-paced environment
Work well on product teams with Quality Engineers and Product Owners
Be creative and willing to take risks
Strong developer enjoys writing code and tests
Strong front-end programming language experience: Javascript, node, etc.
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Strong analytical and organizational skills, and attention to detail
Excellent verbal and written communication skills










