Technical Support L2 - AD & Exchange

JD-

Client relations managers -establish, develop, and nurture lasting relationships with customers

Making sure all the leads of the clients after placing orders are met.

➢ Ensuring your existing clients are satisfied through after-sales service.

➢ Always ask them for true feedback.

➢ Servicing the client after receiving the order till the time of collection

of payment.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants/clients about company products or

services.

➢ Acting as a point of contact for complaints and escalating issues to

the concern.

Greetings!

We are hiring candidates for the role "Web Application Developer" in one of the top manufacturing MNC's.

Required Skill Set: (Angular, Angular JS) and Dot Net Core.

• Experience 4 to 10 years
• Location - Hyderabad (work from Office)
• NP- Immediate to 30 days
• Need experience in Swift / OOP's concept, API & SDKs, Mapkit, Firebase, and Payment Gateways.

Responsibilities: -

• Design and build applications for the iOS platform (Prefer Swift Language)
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality and organization.
• Should have basic knowledge of the application submission process

Skills

• Proficient with Swift, and Cocoa Touch
• Experience with iOS frameworks.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of UI/UX standards.
• Understanding of Apple’s design principles and interface guidelines
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Proficient understanding of code versioning tools such as Git

Job Scope

• Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them on efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also, educate them on alternatives for system design & advice on how to achieve desired business outcomes.
• Implementation: Configure and Test SAP SuccessFactors modules
• Data Migration:  Perform/Support Data Migration as required
• Client Engagement: Set up relevant data within the configured SAP SuccessFactors module, to showcase to the client the end-to-end business process. Collect & process the feedback from Clients, to make necessary system changes. Also, extend extensive support to Clients when they test SAP SuccessFactors modules
• Training: Educate clients on how to use SAP SuccessFactors modules
• Documentation: Diligently document Business Requirements to baseline for implementation. Prepare training materials & other documents required for the successful completion of the project. 
• Support: Post implementation, understand the requirements/issues of the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business needs.

• Lead the People & Culture practices across the organization
• Actively identify gaps, and deploy impactful people strategies that enable the organization to mitigate risk, perform effectively, and scale efficiently as it grows.
• Implementation of relevant HR Tech tools to do HR process automation.
• Manage the hire to retire employee life cycle & employee experience across the organization.
• Play a key role in working with managers on change management and talent management initiatives.
• Manage people initiatives like OKRs, One on One Feedback, Employee surveys, Employee development, L&D, Employee Wellbeing etc
• Drive people & culture practices with data driven insights. 

• MBA in HR from premier colleges like IIMK, XLRI, TISS & similar. 
• Experience: Range of 5+ years and one of the experiences should be with a startup or technology company. 
• Should have experience of managing teams at a global level. 
• Extensive knowledge of HR automation tools and software.
• Strong experience in planning, creating, and implementing HR strategies.
• Solid understanding of people analytics.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday‍

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin with over 300 employees. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 2000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.