Technical Consultant

About the Role

We are looking for a Customer Success Manager who will be responsible for managing client relationships, ensuring successful onboarding, and driving long-term customer engagement. The role requires strong stakeholder management skills and the ability to drive product adoption and customer satisfaction.

 Key Responsibilities

• Manage the end-to-end customer lifecycle, including onboarding, engagement, retention, and renewals
• Conduct product onboarding sessions, demos, and training for new customers
• Build and maintain strong relationships with clients, acting as the primary point of contact
• Understand customer goals and ensure the product delivers measurable value
• Monitor customer health metrics, usage patterns, and engagement levels
• Proactively identify risks and take action to prevent churn
• Drive renewals and upsell opportunities in collaboration with Sales teams
• Coordinate with Product, Engineering, and Support teams to resolve customer issues
• Conduct Quarterly Business Reviews (QBRs) and share performance insights
• Collect customer feedback and provide inputs for product improvement
• 
  

Required Skills & Qualifications

• 4–7 years of experience in Customer Success / Account Management / Client Success
• Experience working in SaaS, Martech, or Product-based companies
• Strong communication and relationship management skills
• Experience handling B2B clients
• Proven ability to manage multiple customer accounts simultaneously
• Strong problem-solving and analytical skills
• Ability to explain technical concepts to non-technical users
• Experience in managing client expectations and resolving escalations

We are seeking a highly motivated and skilled Java + AWS Developer to join our backend development team. The ideal candidate will have solid experience in building scalable backend systems using Java and AWS services. You will work closely with cross-functional teams to design, develop, and maintain high-performance microservices and cloud-native applications.

Key Responsibilities:

• Develop, deploy, and maintain backend services and APIs using Java (preferably Java 8 or above) and Spring Boot
• Design and implement microservices architecture with a focus on scalability and reliability
• Leverage AWS services such as EC2, Lambda, S3, RDS, DynamoDB, API Gateway, SNS/SQS, and CloudWatch for cloud-native development
• Work with Relational and NoSQL databases (PostgreSQL, MySQL, DynamoDB)
• Implement CI/CD pipelines using tools like Jenkins, GitHub Actions, or AWS CodePipeline
• Write clean, efficient, and testable code following best practices
• Participate in code reviews, design discussions, and Agile ceremonies
• Monitor and troubleshoot applications in production using AWS CloudWatch or other logging tools
• Ensure secure, reliable, and efficient integration between services

Required Skills and Qualifications:

• 4–6 years of hands-on experience in Java development with strong knowledge of Spring Boot
• Solid understanding of RESTful APIs, Microservices, and API security
• Strong experience with AWS Cloud Services (EC2, S3, Lambda, RDS, CloudWatch, API Gateway, etc.)
• Familiarity with containerization (Docker) and orchestration tools (ECS, EKS, or Kubernetes)
• Proficient in working with SQL and NoSQL databases
• Good understanding of event-driven architecture and messaging systems (e.g., SNS, SQS, Kafka)
• Experience with version control systems like Git
• Exposure to CI/CD and DevOps practices is a plus
• Excellent communication and problem-solving skills

Preferred Qualifications:

• AWS Certification (e.g., AWS Certified Developer – Associate) is a plus
• Experience in Agile/Scrum development environments
• Knowledge of Infrastructure as Code (IaC) tools like Terraform or CloudFormation

4+ years of experience in Test Automation using Selenium and C# with SpecFlow

• Selenium Experience: Minimum 3 Years
• C# with SpecFlow Experience: Minimum 2 Years

Job Description

• 4+ years of experience in Test Automation using Selenium and C# with SpecFlow
• Understanding and Analyzing the Application Under Test in terms of Object Identification.
• Creating Test Scenarios and Collecting Test Data.
• Identifying end-to-end scenarios and code modularity.
• Analyzing Test Results and Reporting Defects
• Tracking Defects and Select Test Cases for Re & Regression Testing.
• Creating, Organizing, and Managing Test Automation Resources (Scripts & Function Libraries etc.)
• Error handlings
• Co-coordinating Test team members and Development team to resolve the issues.
• Working experience on Azure DevOps

Responsibilities:

IoT Deployment (on-field) and maintenance
Lead assembly, testing, and finalization of IoT products 
Black Box Testing: BLE, WiFi
Integration testing: (IoT, backend, and Android)
Test report and deployment setup documentation
Apply quality engineering principles throughout the Agile product lifecycle.
Collaborate closely with cross-functional teams.

Required qualifications:

2021/2022 passed out B.Tech Graduate in ECE or EEE
Hands-on experience with microcontrollers like Arduino and ESP.
Knowledge of C programming language.
Excellent communication and critical thinking skills.
Good organizational skills and a detail-oriented mindset.
Ability to work in a fast-paced environment with minimal supervision.
Sense of ownership and pride in your performance and its impact on the company’s success.
Team player.
Good time management skills.


Preferred qualifications:

Good understanding of embedded and IoT systems.

Who can apply

Only those candidates should apply who
are available for full-time (in-office)
can start the Job immediately
are from Mumbai
have relevant skills and interests

• Ability and desire to sales
• Convincing and influencing ability
• Sale the company's products like Website, CRM, Portal, Digital Marketing
• Must understand the use of technology for travel companies
• Make travel professional understand how technology can help them to drive a successful travel business
• Maintain good relationships with existing clients, gaining repeat business wherever possible
• A positive, confident, and determined approach.
• Resilience and the ability to cope with rejection.
• Negotiate, close deals and handle complaints or objections.

About us 

GRG India is a leading provider of end-to-end loyalty management services in India. We help large and mid-size companies acquire, engage, retain and influence their customers, employees and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries. 

Following are examples of what we do: 

• Design a mechanic loyalty program for a large auto ancillary company, wherein the mechanic gets incentivized every time he influences the vehicle owner to buy original OEM spare parts 
• Send promotional offers to customers of large banks to make them use specific banking channels (e.g. Net Banking, Mobile App etc.) or products (e.g. Remittance, Loans etc.) 
• Acquire and grow the customer base of a large MNC agro chemical company by using farmer referral programs and instant gratification rewards.
• Engage HNI customers of a large real estate company with high-end exclusive benefits, privileges, and rewards 
• Assist one of India’s top credit card issuing company to reduce employee attrition and increase sales across multiple sourcing channels 

With a reputation that’s been built over a decade of providing successful loyalty management solutions, we’re now embarking upon a journey of creating highly modular, scalable, and mostly standardized products.  

We have recently launched a SasS product  Lets Buzzz, an employee engagement platform that helps drive performance and innovation at the workplace. It is a comprehensive product designed to empower business. from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.  

If making a difference to the working culture across companies sounds exciting, then this is the job for you. 

We expect you  to play a critical role in developing the sales strategy. You will be responsible for all Sales Activity, more specifically, identifying, developing and closing new opportunities. In addition to having a successful track record in business acquisition working with middle and senior level management, you will also demonstrate a proactive approach to building new relationships. Essential that you are a focused performer who is in the habit of beating Sales targets.

Reports to 

AVP - Product Sales  

3 best things about the job 

1. Work in a rapidly evolving industry where scalable tech products have a huge impact 
2. Have complete ownership of product sales  
3. Potential for the role to evolve into a business leadership role 

Measures of success 

• Building and implementing a successful Sales Strategy. 
• Healthy pipeline of clients and prospective business opportunities. 
• Over achieving sales targets assigned. 
• Win long term business deals. 

Responsibilities of the role 

• To constantly keep oneself updated with key trends in the market.  
• Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue. Networking within assigned client organizations to understand organizational structures and prospective business needs and sale opportunities. 
• Devise strategies and execute tactics to pitch and secure new business.  

• Liaise with the rest of the team on a day to day basis to obtain all new sales leads and proactiveness in putting forward suggested actions to achieve sales targets 
• Responsible for reporting as per business requirements. Assessing assigned client contractual situations to ensure the best possible agreement structure is in place to lock in clients 

What you will need  

• You are self-motivated and have high levels of energy about what you do and the products you are presenting.  
• A great balance of business and commercial acumen along with understanding of technology and SaaS products 
• A strong bias for using relevant analytical tools and taking data-driven decisions 
• Ability to work with multiple internal and external stakeholders 
• Excellent verbal and written communication skills. 

• hands-on coding
• guide the team through industry best practices,
• lead the team by example,
• be the SME in Sharepoint,
• implement and execute the technology roadmap,
• and long-term thinking of strategies to migrate or build a new app using SharePoint Online.

We are looking for an Asp.Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.

In this role, you should be able to write functional code using .NET linking SQL database elements to external application interface (desktop of mobile)

Your goal will be to work with internal teams to design, develop and maintain existing application and working on new applications from time to time.

Responsibilities

• Producing code using .NET languages (C#)
• Writing of Stored Procedures for SQL database for extracting data related to the application
• Participate in requirement analysis.
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages and SQL SPs
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Serve as an expert on existing applications and provide technical support

Skill Requirements

• Proven experience of 2-4 years as a .NET Developer or https://resources.workable.com/application-developer-job-description">Application Developer
• Familiarity with the http://asp.net/">ASP.NETframework, SQL Server and design/architectural patterns 
• Good working knowledge of .NET languages (C#) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Excellent troubleshooting and communication skills
• Degree in Computer Science, Engineering or a related field

About Accoona Global

Accoona Global is a multinational offshore software development company Head Quartered in Texas, having development centers in Texas and Pune, India. Company has a large client base across US and strong plans to grow further in technology and services through its cutting-edge technologies in Telecommunication, IoT, Insurance, digital presence, Ecommerce solutions, ERP, BI, data analytics and IT infrastructure services.

Accoona Global is looking to hire an enthusiastic HR Generalist who will be responsible for Employee engagement and recruitment efforts, new employee induction and onboarding, payroll and benefits, company policy and procedure adherence. In addition, you will build strong relationships with stakeholders in order to help them build strong human resource department and maintain strong bonding with employees.

Role and Responsibilities

• Manage, prioritize and close open positions within the set timelines.
• Handle employee queries and grievances
• Complete pre- joining and onboarding formalities
• Conduct employee engagement activities
• Run the payroll process for the organization
• Manage exit formalities and complete FnF procedures
• Handle all compliance requirements and other documentation.
• Manage dynamic relationships with employees, stakeholders and recruitment partners
• Goal setting and performance reviews
• Develop and coordinate all HR policies and procedures

Background and Experience:

• 1 to 3 years of experience in HR generalist role, preferably in the IT and ITES organization.
• Experience in managing end to end recruitment process including sourcing, co-ordination, negotiation and employment branding.
• Experience in handling entire employee life cycle
• Should have working knowledge of MS Office
• A sense of ownership of job responsibilities and drive end to end closure.
• Critical thinker, problem-solving skills and ability to manage timelines successfully.