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Active Directory Jobs in Bangalore (Bengaluru)

14+ Active Directory Jobs in Bangalore (Bengaluru) | Active Directory Job openings in Bangalore (Bengaluru)

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Wissen Technology

at Wissen Technology

4 recruiters
Annie Varghese
Posted by Annie Varghese
Pune, Bengaluru (Bangalore)
4 - 8 yrs
Best in industry
Red Hat Enterprise Linux
IDM
LDAP
FreeIPA
Active Directory

Role Overview

We are looking for a Linux Engineer with strong expertise in Red Hat Enterprise Linux (RHEL) and Identity Management (IdM) to manage centralized authentication, access control, directory services, and secure identity operations across Linux systems.

Key Responsibilities

  • Install, configure, and maintain Red Hat Identity Management (IdM) / FreeIPA.
  • Manage identity lifecycle: users, groups, roles, sudo rules, HBAC policies.
  • Configure and troubleshoot SSSD, LDAP, Kerberos, and PAM authentication.
  • Integrate Linux servers with Active Directory using trusts or SSSD.
  • Manage DNS, certificates (Dogtag CA), and multi-master replication within IdM.
  • Join and enroll Linux hosts into the IdM domain.
  • Automate identity operations using Ansible and shell scripting.
  • Troubleshoot authentication/login issues across servers and applications.
  • Work closely with security and platform teams to enforce IAM/IAP policies.

Required Skills

  • Strong RHEL/Linux administration skills.
  • Hands-on experience with RedHat IdM / FreeIPA.
  • Deep understanding of LDAP, Kerberos, SSSD, DNS, and PKI.
  • Experience integrating Linux with AD.
  • Shell scripting; Ansible automation experience.

Good to Have

  • Exposure to Okta, Azure AD, Keycloak, or other IAM platforms.
  • Cloud (AWS/Azure/GCP) experience.
  • Security hardening knowledge.


Note: One technical round is mandatory to be taken either from Baner, Pune or Bellandur, Bangalore office.

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Bengaluru (Bangalore)
4 - 7 yrs
₹5L - ₹13L / yr
Linux administration
Active Directory
DNS
DHCP
VMWare
+4 more

Job Title: Infrastructure Engineer

Experience: 4.5Years +

Location: Bangalore

Employment Type: Full-Time

Joining: Immediate Joiner Preferred


💼 Job Summary

We are looking for a skilled Infrastructure Engineer to manage, maintain, and enhance our on-premise and cloud-based systems. The ideal candidate will have strong experience in server administration, virtualization, hybrid cloud environments, and infrastructure automation. This role requires hands-on expertise, strong troubleshooting ability, and the capability to collaborate with cross-functional teams.


Roles & Responsibilities

  • Install, configure, and manage Windows and Linux servers.
  • Maintain and administer Active Directory, DNS, DHCP, and file servers.
  • Manage virtualization platforms such as VMware or Hyper-V.
  • Monitor system performance, logs, and uptime to ensure high availability.
  • Provide L2/L3 support, diagnose issues, and maintain detailed technical documentation.
  • Deploy and manage cloud servers and resources in AWS, Azure, or Google Cloud.
  • Design, build, and maintain hybrid environments (on-premises + cloud).
  • Administer data storage systems and implement/test backup & disaster recovery plans.
  • Handle cloud services such as cloud storage, networking, and identity (IAM, Azure AD).
  • Ensure compliance with security standards like ISO, SOC, GDPR, PCI DSS.
  • Integrate and manage monitoring and alerting tools.
  • Support CI/CD pipelines and automation for infrastructure deployments.
  • Collaborate with Developers, DevOps, and Network teams for seamless system integration.
  • Troubleshoot and resolve complex infrastructure & system-level issues.

Key Skills Required

  • Windows Server & Linux Administration
  • VMware / Hyper-V / Virtualization technologies
  • Active Directory, DNS, DHCP administration
  • Knowledge of CI/CD and Infrastructure as Code
  • Hands-on experience in AWS, Azure, or GCP
  • Experience with cloud migration and hybrid cloud setups
  • Proficiency in backup, replication, and disaster recovery tools
  • Familiarity with automation tools (Terraform, Ansible, etc. preferred)
  • Strong troubleshooting and documentation skills
  • Understanding of networking concepts (TCP/IP, VPNs, firewalls, routing) is an added advantage


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Mysore/ Bangalore
1 - 2 yrs
₹2L - ₹4L / yr
Active Directory
Group policy
Microsoft Windows Server administration

Job Summary:

We are seeking a motivated Technical Support Engineer with 2 years of experience in Active Directory and Windows Server administration. The ideal candidate will provide technical support for user account management, authentication, and directory services while assisting in maintaining a secure and stable IT infrastructure.


Key Responsibilities:

Provide Level 1 and Level 2 support for Active Directory–related incidents and requests.

Create, modify, and disable user accounts, groups, and organizational units (OUs) in Active Directory.

Manage password resets, account unlocks, and access permissions as per company policies.

Support and maintain Group Policy Objects (GPOs), DNS, and DHCP configurations.

Troubleshoot login issues, replication errors, and system access problems.

Assist in Windows Server administration and patch updates.

Work closely with senior engineers to implement security and compliance standards.

Maintain accurate documentation of configurations, processes, and troubleshooting steps.

Provide remote and onsite support for internal users and IT systems when required.


Required Skills & Qualifications:

Bachelor’s degree or diploma in Computer Science, IT, or related field.

1–2 years of hands-on experience in Active Directory administration or technical support.

Knowledge of Windows Server (2016/2019/2022) environment.

Familiar with DNS, DHCP, and Group Policy Management.

Basic knowledge of networking concepts (TCP/IP, VPN, firewalls).

Experience with PowerShell or command-line tools (preferred).

Strong analytical, troubleshooting, and communication skills.

Ability to work in a fast-paced IT support environment.

Preferred Qualifications:

Microsoft certifications such as MCSA, SC-300, or Azure Administrator Associate (optional but preferred).

Exposure to Azure Active Directory / Microsoft 365 user management.

Experience using ticketing systems (ServiceNow, Jira, etc.)..

 

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Bengaluru (Bangalore)
6 - 8 yrs
₹6L - ₹8L / yr
Microsoft Windows Server
Windows Client OS (Windows 10/11)
Active Directory
DNS
DHCP
+3 more

The Senior Engineer – Windows Administration will be responsible for L2-level troubleshooting, configuration, and optimization of Windows Server and Client OS environments. The role spans operating system administration, backup and patch management, antivirus, monitoring, and Office 365 administration. The engineer will ensure compliance, security, and high availability of IT services while also supporting end-user environments.


Key Responsibilities:


OS Administration

  • Perform OS-level troubleshooting for both Windows Server and Windows Client environments.
  • Configure and manage network and security configurations across servers and client endpoints.
  • Maintain documentation for OS configurations and updates.

Backup Management

  • Fine-tune backup strategies for servers and critical client systems.
  • Conduct regular backup and restore testing to validate data integrity and recovery capability.
  • Respond effectively to incidents, including recovery from data loss.

Patch Management

  • Troubleshoot failed patch deployments for servers and client endpoints.
  • Ensure timely patch compliance with organizational security policies.

Antivirus Management

  • Fine-tune antivirus policies for both server and endpoint environments.
  • Resolve complex antivirus-related incidents and escalations.

Monitoring & Alerts

  • Address and resolve advanced monitoring alerts across servers and client devices.
  • Ensure proactive detection, reporting, and remediation of issues.

Office 365 Administration

  • Manage Office 365 licenses and subscription allocations.
  • Perform advanced troubleshooting of Office 365 services (Exchange Online, Teams, OneDrive).
  • Implement governance and compliance controls for secure usage.


Qualifications & Skills

  • Bachelor’s degree in computer science, Information Technology, or equivalent.
  • 6 –8 years of experience in Windows Administration, with L2/L3 troubleshooting exposure.

Strong expertise in:

  • Windows Server (2016/2019/2022) and Windows Client OS (Windows 10/11)
  • Active Directory, DNS, DHCP, Group Policy
  • Backup solutions and recovery processes, including periodic testing
  • Patch and antivirus management across server and endpoint environments
  • Office 365 administration (Exchange Online, Teams, OneDrive, Intune preferred)
  • Familiarity with compliance frameworks (ISO/IEC 27001 preferred).
  • Proficiency in PowerShell scripting and automation.
  • Strong problem-solving, analytical, and documentation skills.
  • Excellent communication and collaboration abilities.


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Lorven technologies Inc
Bengaluru (Bangalore), Pune
7 - 10 yrs
₹2L - ₹8L / yr
Migration
Active Directory

Who are we looking for?

We are seeking an experienced Active Directory Migration Specialist to lead and execute the migration of legacy directory services to a modern, scalable, and secure Active Directory environment . The candidate will work with cross-functional teams to design, plan, and implement migration strategies, ensuring minimal disruption to business operations and adherence to security and compliance standards.

Technical Experience:

  • Preferable Experience Minimum 7 to 10 year’s over-all experience with minimum 3 to 5 years in active directory migration and administration role handling Complex multi-technology projects in Enterprise. Hands on active directory migration Implementation Experience.

Key Responsibilities:

  • Assess current Active Directory environments (on-premises and/or cloud-integrated)
  • Develop and document AD migration strategy, roadmap, and technical design
  • Execute forest/domain consolidation, domain controller upgrades, and AD object migrations
  • Coordinate with infrastructure, security, and application teams to identify AD dependencies
  • Configure and manage AD tools like Quest migration Tools, PowerShell, etc.
  • Perform group policy (GPO) rationalization and migration
  • Migrate users, groups, computers, and service accounts with minimal impact
  • Ensure coexistence and trust setup between source and target AD environments
  • Implement and verify replication, DNS, DHCP, and authentication services
  • Perform post-migration validation, testing, and issue remediation
  • Document processes, provide knowledge transfer, and support stabilization
  • Configuration and troubleshooting

Required Skills and Qualifications:

  • Strong experience with Active Directory Domain Services (AD DS)
  • Hands-on experience with AD migration tools (e.g., Quest tools, PowerShell scripting)
  • Proficient in DNS, DHCP, Group Policy, OU structure, Sites and Services
  • Experience with hybrid environments including Azure AD and Microsoft Entra ID
  • Knowledge of identity and access management best practices
  • Ability to analyze, troubleshoot, and resolve complex directory-related issues
  • Familiarity with security/compliance implications of identity migrations
  • Experience working in enterprise environments with 1,000+ users
  • Effective interpersonal, team building and communication skills
  • Good verbal and written communications and presentation skills demonstrate an aptitude for assimilation of new technologies and solutions.
  • Independently handle all consulting related activity and assist sales organization in driving the medium & large consulting opportunities.
  • Preferable knowledge in competition products across networks, security and data center solutions.
  • Should have worked in similar capacity in earlier organizations

Qualification:

  • Desired Candidate Profile Industry IT-Hardware & Networking Qualification B. E / B. Tech in Electronics/Telecommunications computer science or equivalent degree in IT related field.
  • Microsoft Certified: Identity and Access Administrator Associate or similar
  • Familiarity with Entra ID Connect, SSO, MFA, and conditional access policies
  • Prior experience with mergers, acquisitions, or divestiture-based AD migrations
  • Exposure to tools like SCCM, JAMF, or Intune in integrated identity scenarios
  • Certification – Quest Migration tool certification, Windows Server, Microsoft Azure


Read more
Wissen Technology

at Wissen Technology

4 recruiters
Amita Soni
Posted by Amita Soni
Pune, Mumbai, Bengaluru (Bangalore)
8 - 22 yrs
Best in industry
Windows Azure
Microsoft Windows Azure
VMWare
Active Directory
IaaS
+1 more

About Wissen Technology

Wissen Technology, established in 2015 and part of the Wissen Group (founded in 2000), is a specialized technology consulting company. We pride ourselves on delivering high-quality solutions for global organizations across Banking & Finance, Telecom, and Healthcare domains.

 

Here’s why Wissen Technology stands out:

 

Global Presence: Offices in US, India, UK, Australia, Mexico, and Canada.

Expert Team: Wissen Group comprises over 4000 highly skilled professionals worldwide, with Wissen Technology contributing 1400 of these experts. Our team includes graduates from prestigious institutions such as Wharton, MIT, IITs, IIMs, and NITs.

Recognitions: Great Place to Work® Certified.

Featured as a Top 20 AI/ML Vendor by CIO Insider (2020).

Impressive Growth: Achieved 400% revenue growth in 5 years without external funding.

Successful Projects: Delivered $650 million worth of projects to 20+ Fortune 500 companies.

 

For more details:

 

Website: www.wissen.com 

Wissen Thought leadership : https://www.wissen.com/articles/ 

 

LinkedIn: Wissen Technology



We are seeking a highly skilled Azure Cloud professional to manage, design, and engineer scalable and secure cloud infrastructure on Microsoft Azure. The ideal candidate will have a strong background in cloud infrastructure, system administration and architecture design.


Responsibilities

  • Manage and maintain Azure resources including Virtual Machines, Virtual Networks, Storage Accounts, Azure AD, and Resource Groups.
  • Monitor and optimize resource usage and performance.
  • Implement and manage backup, disaster recovery, and high availability.
  • Ensure security and compliance using Azure Security Center, Defender, and Azure Policies.
  • Design scalable, resilient, and cost-effective cloud architectures aligned with business goals.
  • Define and document Azure architecture standards, governance models, and best practices.
  • Collaborate with stakeholders to translate business requirements into technical solutions.
  • Plan and lead cloud migration strategies from on-premises or other cloud providers to Azure.

Required Skills & Qualifications:

  • 5–10 years of experience with Microsoft Azure platform in admin, architect, or engineer roles.
  • Strong understanding of networking, identity, security, and governance in Azure.
  • Hands-on experience with Azure IaaS, PaaS, and hybrid cloud environments.
  • Proficiency with PowerShell, Azure CLI, and scripting for automation.
  • Experience in monitoring and performance tuning using Azure Monitor, Log Analytics.
  • Familiarity with Azure Cost Management and optimization strategies.

Preferred Qualifications:

  • Microsoft certifications such as:
  • AZ-104: Microsoft Azure Administrator
  • AZ-305: Azure Solutions Architect Expert
  • AZ-400: Azure DevOps Engineer Expert
  • Knowledge of compliance standards (ISO, HIPAA, etc.)
  • Experience with hybrid infrastructure (on-prem + Azure)
  • Familiarity with other cloud platforms (AWS, GCP) is a plus.


Read more
Hyderabad, Bengaluru (Bangalore)
8 - 16 yrs
₹15L - ₹22L / yr
Microsoft Exchange
MS Exchange Server
Microsoft Windows Server
Active Directory
Group policy
+6 more

1.      Experience Requirements

Essential

·      10+ years of experience of Maintaining and Managing a Window Infrastructure environment

·      10+ Years of experience of MS Server, MS Clustering, Active Directory Services, Group Policy, DNS, DHCP, CA, Federation

·      8+ years of experience of Exchange Server

·      5+ years of experience of Cloud infrastructure technology such as Azure, AWS, Google Cloud and Office 365.

·      5+ Previous experience within an Infrastructure Management role.

 

Desirable

·      Exposure to virtualisation technologies VMWare and HyperV

·      Exposure to virtualisation technologies such as Citrix

 

2.      Knowledge Requirements

Essential

·      10+ years of knowledge of Windows Server 2012 and above.

·      10+ years of knowledge of Active Directory and Group Policy

·      8+ years of knowledge of MS exchange 2013 and above

·      5+ years of knowledge of HLD/LLD design exposure

·      5+ years of knowledge of AWS, Azure Administration

 

Desirable

·      Knowledge of Citrix thin client & digital workspace.

·      Knowledge of System Centre suite applications.

·      Knowledge of patch management solution

 

 

3.      Skill and Competency Requirements

Essential

·      5+ years administration of maintaining an enterprise windows environment

·      5+ years of experience of installing, configuring & supporting windows server, both on premise and in the cloud.

·      5+ years of experience of automation techniques/tools using Powershell.

·      Strong interpersonal and communication skills (Oral & Written).

·      Ability to work independently in a team.

·      Good adaptability and flexibility.

·      Confidence and decision making.

 

Desirable

·      Good level of analytical skills to identify, isolate, troubleshoot, and suggest/recommend solutions.

 

Read more
Standard Rail Technologies
Vishal Bharti
Posted by Vishal Bharti
Bengaluru (Bangalore), Pune
9 - 15 yrs
₹10L - ₹15L / yr
IT infrastructure
DevOps
Computer Networking
Data center
skill iconAmazon Web Services (AWS)
+5 more

JOB DESCRIPTION

  • Lead of IT team must guide & manage dev-ops, cloud system administrators, desktop support analysts and also assist in procure & manage assets.
  • Design and develop a scalable IT infrastructure that benefits the organization.
  • Take part in IT strategic planning activities that reflect the future vision of the organization.
  • Introduce cost-effective best practices related to the needs of the business needs of the organization.
  • Research and recommend solutions that circumvent potential technical issues.
  • Provide high levels of customer service as it pertains to enterprise infrastructure.
  • Review and document key performance metrics and indicators to ensure high performance of IT service delivery systems.
  • Take charge of available client databases, networks, storage, servers, directories, and other technology services.
  • Collaborate with the network engineer to design infrastructure improvements and changes and to troubleshoot any issues that arise.
  • Plan, design, and manage infrastructure technologies that can support complex and heterogeneous corporate data and voice infrastructure.
  • Execute, test and roll out innovative solutions to keep up with the growing competition technologies that can support complex and heterogeneous corporate data and voice infrastructure.
  • Create and document proper installation and configuration procedures.
  • Assist in handling software distributions and software updates and patches.
  • Oversee deployment of systems and network integration in association with partner clients, business partners, suppliers and subsidiaries.
  • Create, update, and manage IT policies.
  • Manage, & drive assigned vendors. Perform cost benefit analysis and provide recommendations to management

KEY Proficiencies

* Bachelor’s or Master’s degree in computer science, information technology, electronics, telecommunications or any related field.

* Minimum 10 years of experience in the above mentioned fields.

Read more
Mindtree

Mindtree

Agency job
via Srijan Spectrum by chandana R
Bengaluru (Bangalore), Hyderabad, Pune
2 - 7 yrs
₹5L - ₹10L / yr
Microsoft Exchange
Active Directory
0365
Role - Exchange Online
Experience - 2-7yr

Location -Bangalore,Pune,Hyderabad

NP - immediate joiner to 30 days
Read more
Our Client company is into Telecommunications. (SY1)

Our Client company is into Telecommunications. (SY1)

Agency job
via Multi Recruit by Sukanya J
Bengaluru (Bangalore)
4 - 8 yrs
₹12L - ₹14L / yr
Microsoft SCCM
SCCM
System Center
Office 365
Active Directory
+2 more
  • Expert level knowledge in Microsoft Active Directory Services (DCS, DNS, and DHCP)
  • Expert level knowledge in O365 (Email, OneDrive, SharePoint, and other O365 components)
  • Hands-on experience in System Center Configuration Manager (SCCM)
  • Experience with Windows Intune as MDM
  • Hands-on experience with a hybrid model of exchange environments
  • Scripting experience using PowerShell
  • Experience building Windows and Mac Imaging
  • Experience using VMWare ESX enterprise virtualization platform
  • Must have experience with Windows and MAC desktop operating systems
  • Must have knowledge of server hardware and operating systems
  • Must have knowledge of network connectivity i.e. TCP/IP
  • Strong knowledge of server technologies – i.e. Windows 2008 and 2012
  • Knowledge of compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
  • Experience with JAMF Mac Management system.

Essential Responsibilities:
  • Configures all servers and workstation hardware according to the organization's standards
  • Maintains and manages Office365 Platform – including all critical technologies such as email, SharePoint, OneDrive
  • Strong knowledge of SCCM including setup, managing, and maintenance of a Global Infrastructure
  • Installs upgrades and configures network printing, directory structures, rights, software, and files services
  • Group Policy Administration including troubleshooting and management - creation and testing of new policies.
  • Provides World Class Customer Service to the company workforce
  • Manage IT technical initiatives and coordinate work priorities.
  • Mentor other IT team members and provide guidance as necessary.
  • Provide strategic guidance and forward-looking solutions with respect to Corporate IT-owned systems and services.
  • Provides 24x7 production support to the enterprise via on-call rotation
  • Processes requests from internal ticketing systems
  • Provides support for compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
  • Ensures project documents are complete, current, and stored appropriately
  • Prepares and maintains documentation of application and hardware configurations
  • Assigns, documents, and maintains computer logins, certificates, passwords, and access profiles for software applications, network access, and telecommunications systems
  • Reviews, writes, documents, and tests server and pc hardening policies according to the company Global Security team’s guidelines.
  • Diagnoses and repairs servers within both virtual and physical environments
  • Installs security identification and apparatus to computer hardware and peripherals
  • Assists in troubleshooting servers\desktops within the v-Sphere
  • Identifies potential security issues and recommended strategy to ensure site security
  • Coordinates third-party maintenance for hardware and software
  • Response to needs and questions of users concerning their access to network resources.
  • Reviews reports, files, and messages to identify instances of possible security infractions
  • Tests computer systems to evaluate the effectiveness of security
  • Responds to inquiries regarding data and computer security, policies, and procedures
  • Assists in the planning, communication, testing, and implementation of disaster recovery procedures
  • Participate in security and application troubleshooting and incident problem resolutions with other infrastructure teams, including storage, messaging, networking, and servers
  • User account and Security/Distribution group management

Secondary Functions:
  • Provides mentoring and training to other staff members
  • Writes process and procedural documentation including requirements
  • Researches and evaluates new technologies
  • Makes self available to other staff members as a source of information
  • Develops and coordinates knowledge transfer
  • Interacts with business units to gather, define, and organize the delivery of a business solution

Work Experience Requirements:
  • Works under limited supervision
  • Relies on instructions and pre-established guidelines to perform the functions of the job
  • Familiar with a variety of the field's concepts, practices, and procedures
  • Requires a very high level of technical skill in the field of expertise

Other Requirements:
  • Typically requires 4 to 8 years of related experience
  • Preferred certification in Microsoft technologies
  • Excellent written and oral communication skills
  • Must be able to exchange information with all levels of internal and external customers
  • Sets priorities, based on workload, using past experiences as a guideline
  • Must have good collaboration skills



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EZEU (OPC) India Pvt Ltd

at EZEU (OPC) India Pvt Ltd

2 recruiters
HR Ezeu
Posted by HR Ezeu
Bengaluru (Bangalore), Pune
5 - 10 yrs
₹10L - ₹30L / yr
SailPoint
skill iconJava
Access control
Business Development
Active Directory
+6 more
  • Identity Access Management (IAM)/SailPoint IIQ  Implementation and Governance
  • Java development
  • Role -Base Access Control (RBAC)
  • Custom / OOTB connector development experience
  • Integration experience with JDBC, Active Directory, ServiceNow, Mainframe  ACF2
Read more
EZEU (OPC) India Pvt Ltd
Bengaluru (Bangalore), Pune
10 - 15 yrs
₹20L - ₹40L / yr
Windows Azure
AZ-300
AZ-301
azure
Active Directory
+4 more
AZ-300 AZ-301 certification is must 

Azure, Azure AD, ADFS, Azure AD Connect, Microsoft Identity management

Azure, Architecture, solution designing, Subscription Design

Read more
Bengaluru (Bangalore)
6 - 8 yrs
₹8L - ₹12L / yr
Tivoli
ITIM
IBM Tivoli Identity Manager
IBM WebSphere Application Server
Active Directory
+3 more

1) Hands on experience with Tivoli - ITM v5.1 troubleshooting.                                  

2) Familiar with Web Sphere Application Services                             

3) Familiar with Active Directory configuration                                   

4) Knowledge on LDAP, SSO.. Etc                              

5) Knowledge on Identity & Access Management process                 

 

     Qualiification:

  • BTECH or Equivalent degree.
  • 6 to 8 years of total experience.
4 to 6 years of relevant experience.
Read more
CommVault Systems
Bengaluru (Bangalore)
4 - 7 yrs
₹4L - ₹17L / yr
Media Management
SAN
Network-attached storage (NAS)
Active Directory
Linux/Unix
+1 more
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault's customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.  This position is part of our Media Management group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our Media Management Group is focused around but not limited to backups of storage technologies within the Commvault suite, this includes SAN, NAS, Netapp, storage appliances. We are a source of expertise for not just our customer base but also our partners and consultants on site.Why Commvault?You get the - Freedom to make an impact, together- . We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we- re passionate about equality and integrity. We go beyond- each and every day.Position Responsibilities include :- Troubleshoot and resolve complex support problems- Troubleshoot customer issues using remote desktop software- Successfully interact through phone and email with customers as you solve their problems- Dedication to the success and satisfaction of our customers- Recreation of problems in house- Root Cause Analysis and / or provision of examples of software bug- Working independently and as a team to come up with the best solutions to a customer problem. - Providing best-in-class phone based support for a variety of complex, time critical issues.- Using and sharing your knowledge of a wide range of technologies- Working remotely on enterprise level customers and dark sites- Having the opportunity to build labs and simulators- Ability to be involved in product BETA testing- Contributing to our Solutions Engine and online forumsPosition Requirements include :- At least 5+ years of technical/customer support experience- Thorough knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS). - Strong understanding of SAN & NAS. - Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware. Microsoft clustering technologies and and TCP/IP and DNS- Understanding backup theory and design. Backup and data management fundamentals- Previous experience with backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus- Linux Skills - desirable- Previous experience troubleshooting enterprise environments- Strong customer relations skills.- Strong multi-tasking and prioritization skills. -Strong written and verbal communication skills.- Excellent team player.
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