Desktop Support Engineer

Role - Manager - Paid Social, India (Gurgaon, Bangalore, Mumbai)

Overview of job -

Our Client is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for an Manager – Performance Marketing for its Services Hub . In this role, you will be responsible for a massive opportunity to build and be a part of largest performance marketing setup. This role assumes responsibility of crafting a performance strategy for clients and create success stories. 

This role reports to the Director – Performance Marketing  

What your day job looks like -

● Develop strong relationships with counterparts in regional teams (Europe, U.S., Asia)

● Support the training and growth of your local Social team

● Enforce Social best practices with a focus on platform expertise, consistency, and quality of work delivery

● Be accountable for consistent work delivery to regional teams by ensuring a high quality of output

● Serve as point of escalation for your team and take ownership of resolving any issue

● Provide career development and coaching for your team

● Line manage 2-5 direct reports

● Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done

● Present strong and effective communication across all levels 

What you’ll bring:

● You are proficient in English

● You have 5+ year experience of planning and managing Social campaigns

● You have a high-level knowledge of Paid social platforms

● You possess strong analytical skills and a natural affinity for numbers ● You are able to examine raw data, draw conclusions and develop actionable recommendations as needed

● You have experience maintaining quality standards at scale

● You have experience providing service to local teams from a centralized location

● You have a passion for everything digital, with an active interest and understanding of online advertising industry trends

● You have excellent communication skills, both verbal and written

● You are proficient in Microsoft Excel and Google Sheets 

About the company

Adia makes clinicians better diagnosticians. Adia Health revolutionizes clinical decision support by enhancing diagnostic accuracy and personalizing care. It modernizes the diagnostic process by automating optimal lab test selection and interpretation, utilizing a combination of expert medical insights, real-world data, and artificial intelligence. This approach not only streamlines the diagnostic journey but also ensures precise, individualized patient care by integrating comprehensive medical histories and collective platform knowledge. 

Position Overview 

We are seeking a highly skilled backend engineer specializing in integrations and platform development to join our dynamic team. The ideal candidate will have a background working in a complex domain and have a proven track record of success. This role requires a deep understanding of backend technologies, strong problem-solving skills, and the ability to collaborate effectively with cross-functional teams. 

Key Responsibilities 

1. Design, implement, and maintain scalable and secure integrations with third-party systems and APIs to enable seamless data exchange and functionality. 
2. Develop and maintain internal platform services and APIs to support various product features and business requirements. 
3. Collaborate with cross-functional teams to ensure smooth integration of backend services with user-facing applications. 
4. Work closely with product managers and stakeholders to understand integration requirements and translate them into technical solutions. 
5. Identify opportunities for performance optimization, scalability improvements, and system enhancements within the integration and platform infrastructure. 
6. Implement monitoring, logging, and alerting solutions to ensure the reliability and availability of integration services and platform components. 
7. Experience with HL7/FHIR is a huge plus. 

Qualifications 

• Bachlor's degree in Computer Science, Engineering, or a related field 
• Proven experience (5+ years) in backend development with expertise in building integrations and platform services 
• Proficiency in Node.js, JavaScript, TypeScript, MongoDB, SQL, noSQL, AWS (or other cloud providers like GCP or Azure) 
• Strong problem-solving skills and the ability to collaborate effectively with cross-functional teams in an agile environment 
• Experience working in a complex domain, ideally U.S. Healthcare 
• English fluency required 

Responsibilities:

• Design, develop, and maintain responsive web applications using Node.js, Next.js, and React.js.
• Implement robust APIs and services using Node.js.
• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Integrate data from various back-end services and databases.
• Manage and deploy applications on cloud platforms such as AWS, GCP, or Azure.
• Utilize version control tools such as Git to manage codebase changes.
• Implement continuous integration and continuous deployment (CI/CD) pipelines to streamline development and deployment processes.
• Stay updated with emerging trends and technologies in the software development industry.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of proven experience as a Full Stack developer.
• Strong proficiency in JavaScript/Typescript.
• Experience with cloud services (AWS, GCP, or Azure) and managing scalable applications in the cloud.
• Solid understanding of version control tools, preferably Git.
• Knowledge of CI/CD tools and methodologies.
• Excellent problem-solving skills and critical thinking abilities.
• Strong communication and teamwork skills.
• Ability to handle multiple projects and meet deadlines

Key Responsibilities:

Developing and implementing HR strategies and initiatives aligned with the overall business

strategy

Bridging management and employee relations by addressing demands, grievances or other

issues

Managing the recruitment and selection process

Job brief

We are looking for a skilled HR manager to oversee all aspects of Human Resources practices and

processes. You will support business needs and ensure the proper implementation of company

strategy and objectives.

The goal is to promote corporate values and enable business success through human resources

management, including job design, recruitment, performance management, training & development,employment cycle changes, talent management, and facilities management services.

Responsibilities:

Develop and implement HR strategies and initiatives aligned with the overall business strategy

Bridge management and employee relations by addressing demands, grievances or other

issues

Manage the recruitment and selection process

Support current and future business needs through the development, engagement, motivation

and preservation of human capital

Develop and monitor overall HR strategies, systems, tactics and procedures across the organisation.

Nurture a positive working environment

Oversee and manage a performance appraisal system that drives high performance

Maintain pay plan and benefits program

Assess training needs to apply and monitor training programs

Report to management and provide decision support through HR metrics

Ensure legal compliance throughout human resource management

Requirements:

Proven working experience as HR manager or other HR executive

People oriented and results driven

Demonstrable experience with human resources metrics

Knowledge of HR systems and databases

Ability to architect strategy along with leadership skills

Excellent active listening, negotiation and presentation skills

Competence to build and effectively manage interpersonal relationships at all levels of the

company

In-depth knowledge of labour law and HR best practices

Bachelor's/ Master’s degree in Human Resources or related field

3 - 5 Years of experience, in that min 2 years of experience with PHP MVC frameworks like

Laravel(preferred), CodeIgniter, etc.

Strong Experience in PHP and MySQL and their declarative query languages

Understanding the fully synchronous behaviour of PHP

Strong experience in JavaScript and good to have working knowledge on any JS frameworks like Angular (Preferred) React, Python etc. - Understanding of MVC design patterns

Good understanding of front-end technologies JavaScript, jQuery, Angular, HTML, and CSS3

Knowledge of object-oriented PHP programming

Understanding accessibility and security compliance

Strong knowledge of the common PHP or web server exploits and their solutions

Understanding fundamental design principles behind a scalable application

User authentication and authorization between multiple systems, servers, and environments

Integration of multiple data sources and databases into one system

Familiarity with limitations of PHP as a platform and its workarounds

Creating database schemas that represent and support business processes

Proficient understanding of code versioning tools, such as Git

Basic knowledge of AWS and Shell command

We are a learner-centric global EdTech company that transforms people's passion into profession through new-age, future-ready and industry-relevant education. We equip learners with cutting-edge skills and qualifications so they can #StayRelevant in a transforming global landscape.

We are looking for an Admission Counsellor who can join our young and vibrant team. If you are someone who has the gift of the gab and wants to transform the higher education sector, we would love to hear from you. As part of our team, you will be in the forefront of transformative initiatives in higher education and a valuable resource who will directly contribute to and benefit from our growth.

Roles and Responsibilities:

● Connect daily with 80-100 working professionals on calls accordingly and make prospectives via CRM database provided to every individual.(Minimum 120 minutes of talktime.)

● Understand each student's area of interest, build rapport and identify avenues of upskilling.

● Provide comprehensive information about available programs to students via phone calls, emails, WhatsApp, etc.

● Diligently complete daily tasks and achieve monthly targets. Qualifications:

● Excellent communication skills and the ability to steer conversations. ● Bachelor's degree in any discipline.

● Candidates from the Education, Insurance, EdTech, BPO, KPO and BFSI sectors will be given preference.

● Freshers can also apply. 

BANKIT Services Private Limited is an assisted B2C company. The vision of the company is to make “Millionaire Agents Network” (MAN) i.e. to maximize the number of agents who are able to make Rs. 10L as revenue in a year by delivering various BANKIT services. We are going towards our target of opening BANKIT outlets and KIOSKS at every city, every village even in remote areas of country to experience all the citizens the easiest, fastest & safest Digital payment platform and all the Digital services under one roof. In order to serve the under digital and under banked population in India, we have prepared an assisted agent led model which works to offer digital and financial services to the last mile. Banking and financial services along many value-added services are available for end customers through BANKIT channel partners in their neighborhood. Services like Domestic Money transfer, Cash Withdrawal, Prepaid Cards, Recharges, Bill Payments, Travel Bookings etc. are made available 24X7 through our proprietary web and mobile applications. These applications are made very user friendly as per the needs of the target users and are built using the state-of-the-art technology to make the transactions secure and instant.

Founded- 2010

Specialties - Domestic Money Transfer, Travel & Stay, Prepaid Cards, UPI, AEPS, BBPS, QR Code, Cash @ POS, Agent Mobile App, Money Remittance, Blockchain, Micro ATM, E-KYC, Merchant Network, FinTech Company, Digital India, and PAN CARD Center

About Role:

Full Stack Developer/Software Developer

Experience: 1+ years

Salary bracket- Industry Fit

Experience: 1-3 yrs of experience in Client servicing and vendor acquisition (Mandatory)

Working days & Timings:  6 days working & 11a.m to 9 p.m

About Role: We at Pushstart have a premium offering through which we help startups hire verified agencies. We have a network of 150+ agencies (PS partners), across 15 categories. We have helped more than 500 startups like Goodera, Upgrad, Glide Invest (part of Motilal Oswal), Aditya Birla Group,  Leap Finance, Fitternity, Headout, etc in solving their service requirements. 

Your role will involve onboarding top agencies to cater the service requirements of startups across India.

Job Responsibilities:

1. Understand and gather the servicing requirements of the startups.
2. Sourcing the agencies, approaching them actively, doing a quality check and verifying them.
3. Pitching, negotiating, onboarding the right agencies as PS partners, signing contracts and maintaining all the records.
4. Monitoring & tracking the performance of the current agencies on a regular basis, rating them and working on the gaps/shortcomings of it.
5. Maintaining relationships with the partners and working with them to address the gaps/shortcomings 
6. Implement the process with maximum operational efficiency and constantly suggest methods to improve the process

Must-Have Requirements:

1. Good interpersonal skills to interact and communicate with leads & partners
2. Ability to derive and think analytically for improvement and development of current partner network & their performance  
3. Multi-Tasker and a quick learner and implementer.
4. Good data handling skills and excel skills.
5. Capability to work independently and collaborate with cross-functional teams.

Preferred Requirements:

1. Likes talking with people and influencing their decisions
2. Understands the B2B marketing and sales process
3. Agency Background in Sales + Client Servicing Preferred
4. Supply Acquisition experience in startups like Dunzo, Urban Company, Pepper Content, etc preferred. 

To Apply: https://bit.ly/SupplyAcquisition">https://bit.ly/SupplyAcquisition

About Us:

https://pushstart.in/">Pushstart started as a small FB group of entrepreneurs helping each other with their startup ideas 3 years back and has evolved into India’s most active and trusted community that caters to the needs of 25,000+ entrepreneurs across India. 

Pushstart runs a network of 30+ niche communities via which entrepreneurs discuss their professional problems, exchange trusted business contacts, and help each other to GROW their Business together.  

In addition to the communities, Pushstart dedicatedly helps entrepreneurs in networking by helping them get warm B2B Introductions with top-funded startups and hire verified agencies on-demand 

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus