Senior System Admin L2- WFO- Mohali- Excellent comms

Role Overview

We are looking for a hands-on DevOps Engineer who will own infrastructure, deployment, reliability, and cloud cost optimisation. You will work closely with backend, AI, and product teams to ensure the platform is secure, scalable, and always available.

This is a high-ownership role with real impact on uptime, performance, and developer velocity.

Key Responsibilities

Infrastructure & Cloud Management

• Design, deploy, and manage cloud infrastructure (GCP preferred; AWS acceptable)
• Manage Compute Engine, Cloud Run, Kubernetes (GKE), Cloud SQL, storage, and networking
• Ensure high availability, fault tolerance, and scalability

CI/CD & Deployment

• Build and maintain CI/CD pipelines for backend and AI services
• Automate deployments, rollbacks, and environment management (dev, staging, prod)
• Improve release reliability and deployment speed

Monitoring, Reliability & Security

• Set up monitoring, alerting, and logging (uptime, CPU, memory, errors, latency)
• Proactively identify and resolve performance bottlenecks and incidents
• Implement security best practices: IAM, secrets management, backups, and access controls

Cost Optimisation & Performance

• Monitor and optimise cloud costs (compute, databases, storage)
• Implement autoscaling, right-sizing, and resource optimisation
• Work with engineering teams to balance performance with cost efficiency

Required Qualifications & Skills

• 3–6 years of hands-on DevOps / Cloud Engineering experience
• Strong experience with GCP (or AWS with willingness to transition)
• Experience with Docker, Kubernetes, and containerised workloads
• Experience with CI/CD tools (GitHub Actions, GitLab CI, or similar)
• Ability to troubleshoot production issues under pressure
• Experience with AI/ML workloads and GPU-based deployments

Strong Behavioral Research / Behavioral Insights / Consumer Behavior Research Profiles

Mandatory (Experience 1): Must have 2+ years of experience in Behavioral Research, Consumer Behavior Analysis, Behavioral Science, or Market Research, focusing on understanding user motivations, decision patterns, and digital behavior

Mandatory (Experience 2): Must have hands-on experience conducting primary and secondary research, including qualitative and quantitative research methods such as interviews, ethnographic studies, surveys, behavioral experiments, and observational research

Mandatory (Experience 3) : Experience analyzing user behavior patterns, engagement trends, and digital interaction journeys to generate insights that influence product design, feature development, or platform experience improvements

Mandatory (Experience 4): Must have exposure to data analysis or data mining of user behavior datasets, combining research insights with behavioral data to identify patterns, anomalies, or opportunities for product innovation

Mandatory (Skills 1): Strong understanding of Behavioral Science principles such as Cognitive Bias, Cognitive Dissonance, System 1 & System 2 Thinking, Decision Science, or Consumer Psychology

Mandatory (Skills 2): Experience in testing concepts, prototypes, or product ideas through usability testing, concept validation, or behavioral experimentation to evaluate user response and product effectiveness

Mandatory (Skills 3): Ability to synthesize research findings into actionable insights, hypotheses, and recommendations for Product, Design, or Business teams

Mandatory (Skills 4): Basic understanding of UI/UX and digital product journeys, including how users interact with mobile apps or web platforms, though this is not a design role

Mandatory (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)

Candidates from institutes with strong behavioral research exposure are preferred

Mandatory (Company): Candidates from B2C consumer product organizations where user behavior is closely tracked and analyzed, such as consumer tech, fintech, e-commerce, or digital platforms

Mandatory (Note):This is not a pure UX Researcher or Data Analyst role. The client is looking for Design Thinking–oriented Behavioral Researchers who combine behavioral science, research methodologies, and behavioral data analysis to generate insights

Responsibilities

Lead and manage a talented Engineering Team of 8+ members. Provide technical guidance and mentorship to team members and assist them in their career progression.

Set OKRs, progress checks and do performance evaluations. Manage the development pipeline to deliver features on schedule while maintaining high bar for quality.

Closely Interact with other functions such as PM, Design, UI/UX, Art, QA, and deliver planned features.

Perform Design reviews, Code reviews Create a solid Tech backlog that involves modernizing tech stack, set goals for performance improvements.

Establish Best Process and Development Practices and drive the centre of excellence for the teams. Updates with new technology trends and constantly evolve Facilitate and create problem-solving culture in the team.

Be obsessed about players and giving the best experience to our players.

Requirements

Master's or Bachelor's Degree in Computer Science, Engineering or equivalent.

Should have 8+ years of professional experience in mobile, development using C++, C#, PYTHON, GO Lang, Javascript.

Should have 2+ years of experience in managing teams, including hiring, mentoring and building strong teams.

Shown ability to motivate teams and operate effectively in a fast-paced, high-energy environment.

Exposure to using Agile and Scrum methodologies. Good communication skills, interpersonal skills with experience in building strong internal relationships.

Good Analytical, Problem-solving and Debugging skills.

Hands-on experience in Designing, Coding and release management. Desired Skills and Experience NET,C++,Golang,Java,JavaScript,Python,Quality Assurance,C#

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

3-6 years of experience in Functional testing with good foundation in technical expertise.

Experience in Capital Markets domain is MUST.

Exposure to API testing tools like SoapUI and Postman.

Well versed with SQL

Hands on experience in debugging issues using Unix commands.

Basic understanding of XML and JSON structures

Knowledge of Finesse is good to have

UI / UX Designer for Industrial IOT Product.

User-centered design principles: Deep understanding of user needs and behaviors.

Information architecture: Organizing and structuring content for optimal user experience.

Interaction design: Creating intuitive and engaging user flows and interactions.

Wireframing & Prototyping: Creating low and high-fidelity prototypes to test and iterate designs.

Analytics & data analysis: Using data to inform design decisions and measure design effectiveness.

Visual design principles: Typography, color theory, layout, and visual hierarchy.

UI design tools: Figma, Sketch, Adobe XD, etc.

Responsive design: Designing interfaces that adapt seamlessly to various screen sizes.

Accessibility standards: WCAG guidelines for creating inclusive designs.

Front-end development basics: HTML, CSS, and JavaScript for understanding technical feasibility.

Software & Tools:

Design software: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision, etc.

Prototyping tools: Figma, Adobe XD, InVision Studio, Axure, etc.

Collaboration tools: Jira, Confluence, Slack, etc.

Version control: Git or similar for managing design files.

Soft Skills:

Communication: Clearly articulating design decisions and presenting ideas to stakeholders.

Collaboration: Working effectively with cross-functional teams (developers, product managers, marketers).

Problem-solving: Identifying user pain points and developing creative solutions.

Critical thinking: Analyzing user data and feedback to make informed design decisions.

Mentorship: Guiding and supporting junior designers.

Time management: Handling multiple projects and meeting deadlines.

Adaptability: Staying current with design trends and emerging technologies.

Beyond the Basics:

Domain expertise: Industrial IOT is a plus

• New features developed independently with the ability to document the design after understanding and evaluating the requirements with necessary groundwork on required application components
• Hands-on coding to implement the design for feature completion
• Able to write unit tests that ensures bug free code
• Able to handle the multi-tenant and performance requirements of the new features and applications.
• Integrate the new features with existing modules, deliver ready to use code meeting necessary build requirements and CI/CD requirements.
• Work with other functional groups for product, technology, QA, tech support and deployment team.

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The ideal candidate must have the following qualifications.

• BE/B.Tech Degree from a reputed institution with at least 7 years of relevant experience
• Hands-on experience with Core Java, J2EE with a good knowledge of its ecosystem
• Experience with JUnit, JMH like performance tuning test tools preferred
• REST API design and development experience. Usage of Swagger or other API spec tools would be preferred. Working knowledge on Spring Boot is a plus
• Hands-on experience with some of the following application components is a plus: Solr, Kafka, OpenTSDB, Elasticsearch, Janus graph or any graph DB.
• Experience with databases such as MongoDB, MySQL or PostgreSQL required.
• Familiarity with continuous integration and build tools such as Jenkins or CircleCI, Maven, Ant required
• Experience building applications using microservices architecture is highly preferred. Knowledge of Kubernetes, Docker would be ideal
• Working knowledge on public clouds like AWS or Google cloud or Azure is a plus
• Experience building scalable systems
• Strong problem solving skills and ability and interest to solve complex problems
• Interest in machine learning (ML) data science is a plus

Responsibilities

• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.

Skills and Qualifications

• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Experience building user interfaces for websites and/or web applications
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• Strong understanding of PHP back-end development